CloudWaitress

Online Food Ordering & Reservation System For Restaurants

About CloudWaitress

CloudWaitress is an ordering and reservation platform for food businesses that allows users to receive and manage pickups, deliveries, dine-ins and table reservations. Food outlets are able to design their own unique website with their menu. Customers can easily order online or make a reservation and view live updates to their order status.

CloudWaitress allows businesses to accept orders within a geographical area of the store, charge a delivery fee, and set a minimum order amount. Users can create a variety of menus, such as for breakfast, lunch and dinner, as well as set various store opening and close times.

The platform enables users to receive and manage orders on any device in real time, and view all sales information directly via the dashboard. Users can search and filter through orders by location, status, or type, as well as search for contact numbers, names, or emails. Basic reports allow businesses to get an overview of all orders and sales over time along with their status breakdown.

Business can collect payments online, and facilitate the payment process for customers by integrating with online payment providers. Automated printing allows stores to connect a printer over the internet to automatically or manually print orders.

Key benefits of CloudWaitress

Fantastic online ordering experience
Collect online orders & bookings together
Easily manage everything online
An in-depth set of features
Multi-restaurant management
Standalone website for your business
iOS & Android ordering apps
Custom domain integration with free SSL certificate

Devices

Business size

S M L

Markets

Australia

Supported Languages

English

Images

View 7 more
CloudWaitress screenshot: CloudWaitress screenshot: CloudWaitress screenshot: CloudWaitress screenshot: CloudWaitress screenshot: CloudWaitress screenshot:

Features

Total features of CloudWaitress: 24

  • API
  • Automated Scheduling
  • Customizable Branding
  • Customizable Fields
  • Delivery Tracking
  • Employee Management
  • Geolocation
  • Kitchen / Menu Management
  • Multi-Location
  • Online Ordering
  • Order Entry
  • Order Management
  • Order Processing
  • Order Tracking
  • Purchasing & Receiving
  • Real Time Data
  • Real-time Updates
  • Reporting/Analytics
  • Reservations Management
  • SSL Security
  • Sales Orders
  • Search/Filter
  • Summary Reports
  • URL Customization

Alternatives

ServiceWorks

4,1
#1 Alternative to CloudWaitress
ServiceWorks is a cloud-based field operations management solution which provides tools for scheduling, dispatch,...

Dispatch Science

5
#2 Alternative to CloudWaitress
Dispatch Science is a disruptive Delivery Management System for shippers, transporters, and couriers. Dispatch Science...

GoFrugal

4,4
#3 Alternative to CloudWaitress
GOFRUGAL offers retail, restaurant, distribution and Enterprise businesses a range of ERP and Point of Sale (POS)...

StoreKit

4,8
#4 Alternative to CloudWaitress
StoreKit is designed to help businesses process food orders and streamline point of sale (POS) operations. The...

Reviews

Overall rating

4,8 /5
(6)
Value for Money
4,8/5
Features
4,7/5
Ease of Use
5/5
Customer Support
5/5

Already have CloudWaitress?

Software buyers need your help! Product reviews help the rest of us make great decisions.

Write a Review!
Showing 5 reviews of 6
Ravi D.
Overall rating
  • Industry: Retail
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

I have been using it for last two months and its just great.

Reviewed on 2018/02/20

We can have our own online ordering and delivery set up to avoid huge percentage sharing with...

We can have our own online ordering and delivery set up to avoid huge percentage sharing with players. e.g. Uber Eats. Very flexible and customizable

Pros

Best value for money. Great features and customer support. Best part it you can suggest a feature and track progress of your suggested features in development if its in high demand. Easy to use and developed by pros who are best at taking care of minor details which is easy to miss by other players in Industry. I tried it for free when I was trying it out as well as when I was setting up my menu. Once I was completely satisfied then I started using it for my business. Pricing is very reasonable.

Cons

Being a new player it is still missing some desire features like analytics which I was told that is in to do list so I guess wont take more than few months before its get pushed. Compare to gloriafood promo engine is limited but still the amount of progess I have seen in last few months I guess they will be very competative with the big player in near future.

Response from Cloud Waitress

Thank you Ravi. We are working to expand the top requested features (including promotions) and will continue to build out the analytics and reporting features.

Siobhan E.
Overall rating
  • Industry: Food & Beverages
  • Company size: 201-500 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Overseas with Overarching Fabulous Customer Care

Reviewed on 2020/12/09

This is a product I highly recommend. The time difference ( Scotland) is not a barrier, in fact the...

This is a product I highly recommend. The time difference ( Scotland) is not a barrier, in fact the opposite. You are dealt with personally and with care, on time and helpful. In total, it is a totally transparent product and will be a customer for life.

Pros

Ease of use and the ability to customise your product or service option. Combining all types from collection, takeaway, dine in. It looks wonderful online and hugely impressed with software and service.

Cons

Doesn’t integrate with my EPOS but to be fair, that is not CloudWaitress, it’s my provider as they have open API configuration.

Response from Cloud Waitress

Thank you for taking the time to review. We look forward to your EPOS provider allowing access for integration and delivering this in the future.

Frank S.
Overall rating
  • Industry: Hospitality
  • Company size: 11-50 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Great tool for the new world

Reviewed on 2020/04/25

Pros

We found the interface very user-friendly and straight forward.
When building a menu, tedious tasks like adding option groups to meal groups have been simplified, which is always very handy when time is an issue.
Support was only required during printing set up and was done quickly and efficiently as well as friendly and helpful. By the creator of the system himself!

Cons

I'm a bit of a computer geek and would love some more design tools and features.
Great job all in all Chris, thank you very much!

Response from Cloud Waitress

Thank-you for taking the time to review us online. We are working on several new features to enhance the design features currently. Swipe category select, category descriptions, new layouts and custom checkout fields. Feel free to share your design ideas with us as we do read them and want to keep improving our offering.

Lorenzo T.
Overall rating
  • Industry: Hospitality
  • Company size: 11-50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Stop searching this is the ONE

Reviewed on 2020/10/13

I have been using all different platforms, this is the smartest and best value for money I have...

I have been using all different platforms, this is the smartest and best value for money I have found on my extensive research. The customer service is incomparable, they were soo incredible, always happy to help, find solutions or build me a special way for my business to succeed!

Pros

The system is super smart, it delays orders based on our instant volume of orders, it prints by itself and it is extremely user friendly

Cons

I haven’t found one yet, it is just what I needed it

André R.
Overall rating
  • Industry: Hospitality
  • Company size: 11-50 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Outstanding product!

Reviewed on 2020/04/17

We as a company decided not to surrender ourselves to big online companies who ask for a greedy...

We as a company decided not to surrender ourselves to big online companies who ask for a greedy percentage of a razor sharp thin margin on a tough business, cloudwaitress does an excellent service and it is great value!

Pros

Hospitality is going through a sudden and drastic change, the need for companies to reinvent themselves will dictate who shuts and who doesn't, cloudwaitress came in with a very elegant, simple to use and efficient way to help us redefine our operation!
The system works like a clock, the features cover all needs of the shop, the ways to update and set your menu and settings are very user friendly, orders are flowing through!
I also use some integrations that make this tool even more powerful!
Had a question about a detail and used the help chat widget and didn't wait long for an answer from their team!

Cons

I feel I still need to fully grasp what I have I'm hands in order to offer any constructive dislikes.

Showing 5 reviews of 6 Read all reviews

CloudWaitress FAQs

Below are some frequently asked questions for CloudWaitress.

CloudWaitress offers the following pricing plans:

  • Starting from: US$29,00/month
  • Pricing model: Subscription
  • Free Trial: Available

Starts at $29 a month for 500 orders

We do not have any information about CloudWaitress features

CloudWaitress has the following typical customers:

Self Employed, 2-10, 11-50, 51-200, 201-500

CloudWaitress supports the following languages:

English

CloudWaitress supports the following devices:

CloudWaitress integrates with the following applications:

Google Maps, PayPal, Stripe

CloudWaitress offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat

Related categories

See all software categories found for CloudWaitress.