SkyBoss

Cloud-based field management for the service provision trade

4,6 /5 (21 reviews) Write a Review!

SkyBoss Overview

What is SkyBoss?

SkyBoss is a cloud-based management solution for service dispatching businesses who deploy staff / technicians out to customers within the field. Typically geared to suit the needs of the plumbing, electrical and HVAC trades, the software is designed to cater for both the back office and dispatch center, along with mobile platform support for remote use. Features include full scheduling capabilities organized within an intuitive drag and drop calendar that immediately updates everyone on where they should be, which customer work orders have been assigned and which technicians are still available. Orders are allocated according to the right skill levels, detailing paperless instructions, tracking progress and also issuing optimized route plans that answer calls quicker and at lower cost. Plotting technician locations on job site proximity maps, hub administrators or call center operators can view a visual scheduler fully integrated with GPS software to track and efficiently direct staff as they move.

In addition to tracking technicians, SkyBoss bundles client relationship management facilities for storing searchable service records. Users can log contact information, special instruction notes, door codes etc, while accessing billing and invoicing information when following up late payments. Invoices can be generated securely and consistently with tools for ensuring accuracy, before payments via cash, check or credit card can be processed from the field. Further capabilities span task management, quoting and estimating, built-in reporting options and the SkyBoss mobile app for iPad, for optimized remote access.

SkyBoss Overview

Pricing

Starting from
US$149,00/month

Pricing options

Free Trial
Subscription
Value for money

SkyBoss software $149 per month, per tech. This includes UNLIMITED office users, UNLIMITED training, support, and no extra "modules" to buy.

Multiple packages available with training and setup options – contact for full details.


SkyBoss Features

Devices
Business size
S M L
Markets
United States
Supported Languages
English

Media

A flexible drag and drop calendar is color-coded to give an overview of upcoming scheduling at a glance
Technicians and field service team members are able to accept payments in cash, check or credit card, speeding up payments and completing jobs faster
Route optimization capabilities utilize algorithms for suggesting the most efficient journeys, ensuring tracked technicians get to the right job locations on time
Complete Inventory Management
Never lose track of Estimate or Quote again!
Track techs with the built in tracking system or sign up with TomTom Webfleet
Track techs with the built in tracking system or sign up with TomTom Webfleet
Improve the efficiency of dispatch with the ability to schedule technicians and work orders based on required skill levels
Client relationship management features include access to customer histories and fully searchable client contact records
Communicate important details regarding each job to technicians, allowing them to fill out work order descriptions for custom services within the SkyBoss app
SkyBoss video SkyBoss video SkyBoss video SkyBoss video SkyBoss video SkyBoss video SkyBoss video SkyBoss video SkyBoss screenshot: A flexible drag and drop calendar is color-coded to give an overview of upcoming scheduling at a glance SkyBoss screenshot: Technicians and field service team members are able to accept payments in cash, check or credit card, speeding up payments and completing jobs faster SkyBoss screenshot: Route optimization capabilities utilize algorithms for suggesting the most efficient journeys, ensuring tracked technicians get to the right job locations on time SkyBoss screenshot: Complete Inventory Management SkyBoss screenshot: Never lose track of Estimate or Quote again! SkyBoss screenshot: Track techs with the built in tracking system or sign up with TomTom Webfleet SkyBoss screenshot: Track techs with the built in tracking system or sign up with TomTom Webfleet SkyBoss screenshot: Improve the efficiency of dispatch with the ability to schedule technicians and work orders based on required skill levels SkyBoss screenshot: Client relationship management features include access to customer histories and fully searchable client contact records SkyBoss screenshot: Communicate important details regarding each job to technicians, allowing them to fill out work order descriptions for custom services within the SkyBoss app

SkyBoss Reviews

SkyBoss Reviews

Overall rating
4,6
/
5
Excellent
16

Very good
3

Average
1

Poor
0

Terrible
1

Value for Money
4,5
Features
4,3
Ease of Use
4,5
Customer Support
4,7
90% recommended this app
Stephen H.

SkyBoss is spot on for the industry we are servicing.

Our business foundation is now solid and we can continue to grow our brand.


Eric D.

Skyboss has really made tracking invoices and getting data reports a breeze

Easier invoicing, sales numbers, inventory tracking, marketing tracking, FREE PRICE BOOK (this is huge, this can be a couple thousand dollars if you try to purchase this through the web), and so many more.


Casey B.

Okay overall

Get what you pay for. Not a full system to run your business. Ease of use is good for scheduling. Lots of error codes in the daily use


Steve B.

SkyBoss business software has improved our cash flow and streamlined the process of doing...

Cash flow has been solved. The system of quotation to collection at completion of the work is excellent. Custom quotations are a breeze, we use it ALL the time. Sending estimates and converting them to jobs is simple and great. From customer service rep scripts and customization all the way to the end of job completion you will find that successful and satisfying communication with the customer is eased for the office people all the way to the service techs. Wonderful. And again, the SkyBoss team is right at your side.


Michael M.

In a few words, this company is awesome!


Stephen H.

SkyBoss is spot on for the industry we are servicing.

Used Daily for 1-5 months
Reviewed on 2018/06/07
Review Source: Capterra

Our business foundation is now solid and we can continue to grow our brand.

Pros

It's very user friendly for me not being very computer literate. I feel just at home behind the keyboard.

Cons

After only using the system for three weeks I can't say anything negative about the software it does Everything and more.

Rating breakdown

Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Eric D.
Industry: Consumer Services
Company size: 2-10 Employees

Skyboss has really made tracking invoices and getting data reports a breeze

Used Daily for 1-5 months
Reviewed on 2018/06/04
Review Source: Capterra

Easier invoicing, sales numbers, inventory tracking, marketing tracking, FREE PRICE BOOK (this is huge, this can be a couple thousand dollars if you try to purchase this through the web), and so many more.

Pros

You know what they say: if you don't know your numbers, you don't know your business. We had a lot of trouble keeping track of specific data sets like average price per ticket and sales volumes per technician. Skyboss has made that a breeze as it takes care of all of the reports and data analysis as you finish the jobs. The trick is to make sure the office as well as the technicians input all of the information correctly. The system only works as good as the people using it, just like any other program. Paperless invoicing has really made it easier for our techs, customers, and office staff to track prior jobs, cash, checks, credit card payments, invoices, work history, customers, and so on. Making the switch was a must for our company.

Cons

Even though the software is super easy to use and learn, it is a challenge sometimes to get the technicians to properly fill out invoices. Luckily, Skyboss implements a feature "Pend Complete" so that office staff can check every invoice for accuracy before it is emailed to the customer. There were a few minor bugs at first when we started using the program, but the support staff is quick to answer our phone calls and alleviate the problem. They are also pleasant to speak with. the owner- also takes a very active role in training and making sure we understood what we were doing before going live.

Response from SkyBoss

Thanks for positive review Almighty Rooter!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Casey B.
Industry: Construction
Company size: 2-10 Employees

Okay overall

Used Daily for 1-5 months
Reviewed on 2017/03/08
Review Source: SoftwareAdvice

Get what you pay for. Not a full system to run your business. Ease of use is good for scheduling. Lots of error codes in the daily use

Pros

Price and ease of use with no contract is what sold me. Customer service is great during Pacific time business hours

Cons

Difficult to send an estimate and then delete non purchased items for invoicing.
To put job notes of work done, they need to be entered into the recomendations box.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 2.0/10

Steve B.
Industry: Construction
Company size: 2-10 Employees

SkyBoss business software has improved our cash flow and streamlined the process of doing business

Used Daily for 1+ year
Reviewed on 2018/08/14
Review Source: Capterra

Cash flow has been solved. The system of quotation to collection at completion of the work is excellent. Custom quotations are a breeze, we use it ALL the time. Sending estimates and converting them to jobs is simple and great. From customer service rep scripts and customization all the way to the end of job completion you will find that successful and satisfying communication with the customer is eased for the office people all the way to the service techs. Wonderful. And again, the SkyBoss team is right at your side.

Pros

Functionality. Simplicity of use despite underlying power. A team that is committed to continuous improvement of features, who respond to client requests. A team that helps when help is needed. And a reason based hope that this software is going to take their clients into future wonderful best business processes and practices.

Cons

They made me go Apple, no android available. Guess that has helped me in some ways though. A few bugs now and then, just like people have.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Michael M.
Industry: Construction

In a few words, this company is awesome!

Used Daily for 1+ year
Reviewed on 2018/01/19
Review Source: Capterra

Pros

I own Service Olympians and have been using SkyBoss for a while now. What i like the most is they are always innovative and looking for great things to add to their platform. They are very friendly and always will to help if anything arises. You will not find a better system for the money! I looked at many different systems and most systems that are anywhere near the quality of SkyBoss cost ten times or more. I highly reccomend SkyBoss!

Cons

The only thing that i would say is a CON, is the same that i said was a PRO. I wish they had more things on the platform, but again, you i will pay ten times to have that. With that said, they always listen to suggestions and wants and will try and accommodate them if enough people want the same thing and it is actually worthwhile.

Rating breakdown

Value for Money
Ease of Use
Customer Support

User recommendation
8,8/10
Based on 21 user ratings
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SkyBoss Pricing

SkyBoss Pricing

Starting from
US$149,00/month
Free Trial
Subscription
Value for money

SkyBoss software $149 per month, per tech. This includes UNLIMITED office users, UNLIMITED training, support, and no extra "modules" to buy.

Multiple packages available with training and setup options – contact for full details.

SkyBoss software $149 per month, per tech. This includes UNLIMITED office users, UNLIMITED training, support, and no extra "modules" to buy.

Multiple packages available with training and setup options – contact for full details.

Value for Money
4,5/5
Based on 21 user ratings
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SkyBoss Features

SkyBoss Features

API
Activity Dashboard
Activity Tracking
Audit Trail
Auditing
Automatic Notifications
Billing & Invoicing
Compliance Management
Customizable Reporting
Data Import/Export
Document Management
Document Storage
Inventory Management
Inventory Tracking
Monitoring
Real Time Data
Real Time Reporting
Reporting & Statistics
Third Party Integration
Workflow Management
Features
4,3/5
Based on 21 user ratings
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Categories

Additional information for SkyBoss

Additional information for SkyBoss

Key features of SkyBoss

  • Access Control
  • Accounting Integration
  • Accounts Receivable
  • Activity Dashboard
  • Activity Management
  • Alerts / Escalation
  • Assignment Management
  • Audit Trail
  • Auto Emailed Reports
  • Auto-Responders
  • Automatic Backup
  • Automatic Reminders
  • Availability Indicator
  • Bank Grade Security
  • Bank Reconcilliation
  • Billing & invoicing
  • Billing Client Management
  • Booking Mangement
  • Business Analysis
  • CSV data export
  • Calendar management
  • Call center management
  • Campaign Analysis
  • Charting
  • Chat
  • Check processing
  • Client management
  • Communicaton Management
  • Contact Database
  • Contact History
  • Content Filtering
  • Credit Card Integration
  • Credit card processing
  • Custom Calendar Events
  • Custom Forms
  • Custom Inspection Sheets
  • Custom reporting options
  • Customer Accounts
  • Customer History Importing
  • Customer List Importing
  • Customer Notes
  • Customer database
  • Customer history
  • Customizable Reporting
  • Data Extraction
  • Data Filtering
  • Data Import
  • Data Visualization
  • Delinquent Account Notifications
  • Dispatch management
  • Do Not Service Notifications
  • Drag and drop interface
  • Electronic Payments
  • Electronic signature
  • Electronic signature capture
  • Email Integration
  • Email Marketing
  • Email Tracking
  • Email invoices
  • Employee
  • Employee Database
  • Employee Equipment Tracking
  • Employee Management
  • Employee Portal
  • Employee Skill Tracking
  • Employee Write Ups
  • Equipment Assignment
  • Equipment Tracking
  • Estimate Conversion Reports
  • Estimate Tracking
  • Estimating
  • Event Calendar
  • Field technician location tracking
  • GPS
  • GPS Integration
  • Geographic maps
  • Good, Better, Best options
  • History
  • History Tracking
  • Hold Management
  • Huddle Reports
  • Inventory Tracking
  • Inventory control
  • Invoice Managment
  • Invoice Processing
  • Job Tagging
  • Job management
  • Job scheduling
  • Job tracking
  • Knowledge Base
  • Lead Source Tracking
  • Live Chat
  • Live Support
  • Live Training
  • Make Signatures Required
  • Marketing Tracking
  • Membership Tracking
  • Mobile Alerts
  • Mobile Device Tracking
  • Mobile access
  • Mobile integration
  • Mobile signature capture
  • Multiple property support
  • Option Sheets
  • PCI Compliant
  • Partial Payments
  • Phone Support
  • Preventative Maintenance Agreements
  • Preventative Maintenance Billing
  • Preventative Maintenance Contracts
  • Progress Tracking
  • Project Notes
  • Purchase Order Managment
  • QuickBooks syncing
  • Quotation management
  • Quote / estimate templates
  • Quote management
  • Quotes / estimates
  • Real Time Accoutning
  • Real Time Alerts
  • Real Time Data
  • Real Time Invoicing
  • Real Time Monitoriing
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Purchase Orders
  • Real Time Reports
  • Real Time Reviews
  • Real Time Updates
  • Receipt Management
  • Receiving
  • Recurring Billing
  • Recurring Jobs
  • Recurring Tasks
  • Referral Tracking
  • Review Integrations
  • Route optimization
  • Routing
  • SLA Management
  • SMS Integrations
  • SSL Security
  • Sales Tax Managment
  • Scheduling
  • Secure Data Storage
  • Service Agreements
  • Service history tracking
  • Site Equipment Tracking
  • Skill Assesment
  • Skill Assignment
  • Skill-based
  • Status Tracking
  • Subcontractor Management
  • Subcontractor Portal
  • Summary Reports
  • Tag Reporting
  • Tagging
  • Tags
  • Technician management
  • Third Party Integration
  • Third Party Maps Integration
  • Time and Expense Tracking
  • TomTom Integration
  • Tracking Features
  • Transaction history
  • Transaction monitoring
  • User Activity Monitoring
  • Video Tutorials
  • Work history
  • Work order management
  • Workflow Management

Benefits

  • Schedule the dispatch and deployment of field service technicians with intuitive calendar-based features that immediately highlight staff availability while ensuring that the right personnel are assigned to jobs based on skill qualification.
  • Manage work orders with paperless job notes technicians can refer to in the field, while automated estimates and invoices can be issued in real time via email upon job completion to prompt faster, secured and fully tracked payments from customers.
  • Integrated client relationship management keeps important customer information logged and centralized, recording not just detailed contact information but also searchable service and payment histories, forthcoming appointments and more.
  • Track the whereabouts and progress of field technicians in real time with map displays showing staff proximity to job sites, while using SkyBoss' optimization algorithms to ensure that only the most efficient routes are taken to reduce time / fuel costs.
  • Built-in reporting capabilities promise customizable options across metrics such as invoice aging, quotes won etc, all exportable to CSV format.
  • The SkyBoss companion app for iOS also delivers optimized system features for mobile field usage, automatically synced to the office system.
  • SkyBoss FAQs

    SkyBoss FAQs

    Below are some frequently asked questions for SkyBoss.

    Q. What type of pricing plans does SkyBoss offer?

    SkyBoss offers the following pricing plans:

    Starting from: US$149,00/month

    Pricing model: Subscription

    Free Trial: Not Available

    SkyBoss software $149 per month, per tech. This includes UNLIMITED office users, UNLIMITED training, support, and no extra "modules" to buy. Multiple packages available with training and setup options – contact for full details.

    Q. What are the main features of SkyBoss?

    SkyBoss offers the following features:

    • Access Control
    • Accounting Integration
    • Accounts Receivable
    • Activity Dashboard
    • Activity Management
    • Alerts / Escalation
    • Assignment Management
    • Audit Trail
    • Auto Emailed Reports
    • Auto-Responders
    • Automatic Backup
    • Automatic Reminders
    • Availability Indicator
    • Bank Grade Security
    • Bank Reconcilliation
    • Billing & invoicing
    • Billing Client Management
    • Booking Mangement
    • Business Analysis
    • CSV data export
    • Calendar management
    • Call center management
    • Campaign Analysis
    • Charting
    • Chat
    • Check processing
    • Client management
    • Communicaton Management
    • Contact Database
    • Contact History
    • Content Filtering
    • Credit Card Integration
    • Credit card processing
    • Custom Calendar Events
    • Custom Forms
    • Custom Inspection Sheets
    • Custom reporting options
    • Customer Accounts
    • Customer History Importing
    • Customer List Importing
    • Customer Notes
    • Customer database
    • Customer history
    • Customizable Reporting
    • Data Extraction
    • Data Filtering
    • Data Import
    • Data Visualization
    • Delinquent Account Notifications
    • Dispatch management
    • Do Not Service Notifications
    • Drag and drop interface
    • Electronic Payments
    • Electronic signature
    • Electronic signature capture
    • Email Integration
    • Email Marketing
    • Email Tracking
    • Email invoices
    • Employee
    • Employee Database
    • Employee Equipment Tracking
    • Employee Management
    • Employee Portal
    • Employee Skill Tracking
    • Employee Write Ups
    • Equipment Assignment
    • Equipment Tracking
    • Estimate Conversion Reports
    • Estimate Tracking
    • Estimating
    • Event Calendar
    • Field technician location tracking
    • GPS
    • GPS Integration
    • Geographic maps
    • Good, Better, Best options
    • History
    • History Tracking
    • Hold Management
    • Huddle Reports
    • Inventory Tracking
    • Inventory control
    • Invoice Managment
    • Invoice Processing
    • Job Tagging
    • Job management
    • Job scheduling
    • Job tracking
    • Knowledge Base
    • Lead Source Tracking
    • Live Chat
    • Live Support
    • Live Training
    • Make Signatures Required
    • Marketing Tracking
    • Membership Tracking
    • Mobile Alerts
    • Mobile Device Tracking
    • Mobile access
    • Mobile integration
    • Mobile signature capture
    • Multiple property support
    • Option Sheets
    • PCI Compliant
    • Partial Payments
    • Phone Support
    • Preventative Maintenance Agreements
    • Preventative Maintenance Billing
    • Preventative Maintenance Contracts
    • Progress Tracking
    • Project Notes
    • Purchase Order Managment
    • QuickBooks syncing
    • Quotation management
    • Quote / estimate templates
    • Quote management
    • Quotes / estimates
    • Real Time Accoutning
    • Real Time Alerts
    • Real Time Data
    • Real Time Invoicing
    • Real Time Monitoriing
    • Real Time Monitoring
    • Real Time Notifications
    • Real Time Purchase Orders
    • Real Time Reports
    • Real Time Reviews
    • Real Time Updates
    • Receipt Management
    • Receiving
    • Recurring Billing
    • Recurring Jobs
    • Recurring Tasks
    • Referral Tracking
    • Review Integrations
    • Route optimization
    • Routing
    • SLA Management
    • SMS Integrations
    • SSL Security
    • Sales Tax Managment
    • Scheduling
    • Secure Data Storage
    • Service Agreements
    • Service history tracking
    • Site Equipment Tracking
    • Skill Assesment
    • Skill Assignment
    • Skill-based
    • Status Tracking
    • Subcontractor Management
    • Subcontractor Portal
    • Summary Reports
    • Tag Reporting
    • Tagging
    • Tags
    • Technician management
    • Third Party Integration
    • Third Party Maps Integration
    • Time and Expense Tracking
    • TomTom Integration
    • Tracking Features
    • Transaction history
    • Transaction monitoring
    • User Activity Monitoring
    • Video Tutorials
    • Work history
    • Work order management
    • Workflow Management

    Q. Who are the typical users of SkyBoss?

    SkyBoss has the following typical customers:

    Small Business, Large Enterprises, Freelancers, Mid Size Business

    Q. What languages does SkyBoss support?

    SkyBoss supports the following languages:

    English

    Q. What type of pricing plans does SkyBoss offer?

    SkyBoss has the following pricing plans:

    Subscription

    Q. Does SkyBoss support mobile devices?

    SkyBoss supports the following devices:

    iPad

    Q. What other apps does SkyBoss integrate with?

    SkyBoss integrates with the following applications:

    BluePay, Momentum IoT, QuickBooks Online, QuickBooks Online Advanced, WEBFLEET, Worldpay

    Q. What level of support does SkyBoss offer?

    SkyBoss offers the following support options:

    Online Support, Phone Support, Knowledge Base, Video Tutorials, FAQs