SkyBoss

4.7 (27)
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Cloud-based field management for the service provision trade

About SkyBoss

SkyBoss is a cloud-based management solution for service dispatching businesses who deploy staff / technicians out to customers within the field. Typically geared to suit the needs of the plumbing, electrical and HVAC trades, the software is designed to cater for both the back office and dispatch center, along with mobile platform support for remote use. Features include full scheduling capabilities organized within an intuitive drag and drop calendar that immediately updates everyone on where they should be, which customer work orders have been assigned and which technicians are still available. Orders are allocated according to the right skill levels, detailing paperless instructions, tracking progress and also issuing optimized route plans that answer calls quicker and at lower cost. Plotting technician locations on job site proximity maps, hub administrators or call center operators can view a visual scheduler fully integrated with GPS software to track and efficiently direct staff as they move.

In addition to tracking technicians, SkyBoss bundles client relationship management facilities for storing searchable service records. Users can log contact information, special instruction notes, door codes etc, while accessing billing and invoicing information when following up late payments. Invoices can be generated securely and consistently with tools for ensuring accuracy, before payments via cash, check or credit card can be processed from the field. Further capabilities span task management, quoting and estimating, built-in reporting options and the SkyBoss mobile app for iPad, for optimized remote access.


Key benefits of SkyBoss

  • Schedule the dispatch and deployment of field service technicians with intuitive calendar-based features that immediately highlight staff availability while ensuring that the right personnel are assigned to jobs based on skill qualification.
  • Manage work orders with paperless job notes technicians can refer to in the field, while automated estimates and invoices can be issued in real time via email upon job completion to prompt faster, secured and fully tracked payments from customers.
  • Integrated client relationship management keeps important customer information logged and centralized, recording not just detailed contact information but also searchable service and payment histories, forthcoming appointments and more.
  • Track the whereabouts and progress of field technicians in real time with map displays showing staff proximity to job sites, while using SkyBoss' optimization algorithms to ensure that only the most efficient routes are taken to reduce time / fuel costs.
  • Built-in reporting capabilities promise customizable options across metrics such as invoice aging, quotes won etc, all exportable to CSV format.
  • The SkyBoss companion app for iOS also delivers optimized system features for mobile field usage, automatically synced to the office system.

  • Images

    SkyBoss Software - A flexible drag and drop calendar is color-coded to give an overview of upcoming scheduling at a glance
    SkyBoss Software - 2
    SkyBoss Software - 3
    SkyBoss Software - Complete Inventory Management
    SkyBoss Software - Never lose track of Estimate or Quote again!
    SkyBoss Software - Track techs with the built in tracking system or sign up with TomTom Webfleet
    SkyBoss Software - Track techs with the built in tracking system or sign up with TomTom Webfleet
    SkyBoss Software - Improve the efficiency of dispatch with the ability to schedule technicians and work orders based on required skill levels
    SkyBoss Software - Client relationship management features include access to customer histories and fully searchable client contact records
    SkyBoss Software - Communicate important details regarding each job to technicians, allowing them to fill out work order descriptions for custom services within the SkyBoss app
    SkyBoss Software - Your Price Book at your finger tips in photos...
    SkyBoss Software - Your Price Book at your finger tips in photos...
    SkyBoss Software - The system provides the option for taking or uploading photos that can then be attached to work orders and invoices
    SkyBoss Software - Billing and invoicing capabilities include the ability to capture customer signatures digitally, and log all transaction records
    SkyBoss Software - The SkyBoss app for iOS and compatible with iPad devices puts field support features and system access in the hands of technicians
    SkyBoss Software - Route optimization capabilities utilize algorithms for suggesting the most efficient journeys, ensuring tracked technicians get to the right job locations on time
    SkyBoss Software - Technicians and field service team members are able to accept payments in cash, check or credit card, speeding up payments and completing jobs faster
    SkyBoss Software - Accept and process credit card transactions to give clients more flexibility over making payments
    SkyBoss Software - Sell and Manage your Service Agreements!
    SkyBoss Software - 20
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    SkyBoss video
    SkyBoss Software - A flexible drag and drop calendar is color-coded to give an overview of upcoming scheduling at a glance
    SkyBoss Software - 2
    SkyBoss Software - 3
    SkyBoss Software - Complete Inventory Management
    SkyBoss Software - Never lose track of Estimate or Quote again!
    SkyBoss Software - Track techs with the built in tracking system or sign up with TomTom Webfleet
    SkyBoss Software - Track techs with the built in tracking system or sign up with TomTom Webfleet
    SkyBoss Software - Improve the efficiency of dispatch with the ability to schedule technicians and work orders based on required skill levels
    SkyBoss Software - Client relationship management features include access to customer histories and fully searchable client contact records
    SkyBoss Software - Communicate important details regarding each job to technicians, allowing them to fill out work order descriptions for custom services within the SkyBoss app
    SkyBoss Software - Your Price Book at your finger tips in photos...
    SkyBoss Software - Your Price Book at your finger tips in photos...
    SkyBoss Software - The system provides the option for taking or uploading photos that can then be attached to work orders and invoices
    SkyBoss Software - Billing and invoicing capabilities include the ability to capture customer signatures digitally, and log all transaction records
    SkyBoss Software - The SkyBoss app for iOS and compatible with iPad devices puts field support features and system access in the hands of technicians
    SkyBoss Software - Route optimization capabilities utilize algorithms for suggesting the most efficient journeys, ensuring tracked technicians get to the right job locations on time
    SkyBoss Software - Technicians and field service team members are able to accept payments in cash, check or credit card, speeding up payments and completing jobs faster
    SkyBoss Software - Accept and process credit card transactions to give clients more flexibility over making payments
    SkyBoss Software - Sell and Manage your Service Agreements!
    SkyBoss Software - 20

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    Reviews

    Overall rating

    4.7 /5
    (27)
    Value for Money
    4.5/5
    Features
    4.5/5
    Ease of Use
    4.6/5
    Customer Support
    4.7/5

    Already have SkyBoss?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

    Showing 5 reviews of 27
    Michael
    Michael
    Overall rating
    • Industry: Construction
    • Used Daily for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support

    In a few words, this company is awesome!

    Reviewed on 2018/01/19

    Pros

    I own Service Olympians and have been using SkyBoss for a while now. What i like the most is they are always innovative and looking for great things to add to their platform. They are very friendly and always will to help if anything arises. You will not find a better system for the money! I looked at many different systems and most systems that are anywhere near the quality of SkyBoss cost ten times or more. I highly reccomend SkyBoss!

    Cons

    The only thing that i would say is a CON, is the same that i said was a PRO. I wish they had more things on the platform, but again, you i will pay ten times to have that. With that said, they always listen to suggestions and wants and will try and accommodate them if enough people want the same thing and it is actually worthwhile.

    Saurabh
    Overall rating
    • Industry: Information Technology & Services
    • Company size: 501–1,000 Employees
    • Used Daily for 1-5 months
    • Review Source

    Overall rating

    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Powerful and User-friendly Solution

    Reviewed on 2023/06/01

    SkyBoss software is a powerful and user-friendly solution for field service management. They offers...

    SkyBoss software is a powerful and user-friendly solution for field service management. They offers lots of features like scheduling and dispatching, customer management, inventory control, and reporting which makes it an excellent choice for all the businesses looking to optimize their operations.

    Pros

    SkyBoss software is a comprehensive and powerful solution especially designed to improve various operations of field service management. It's very easy to use software and offers wide range of software to improve your field service work.

    Cons

    Like any software, SkyBoss also has its limitations for some businesses who needs highly specialized requirements. For Me their is no issues but you can check it's all features and make Decision whether it's fit for your business or not.

    Casey
    Overall rating
    • Industry: Construction
    • Company size: 2–10 Employees
    • Used Daily for 1-5 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 2.0 /10

    Okay overall

    Reviewed on 2017/03/08

    Get what you pay for. Not a full system to run your business. Ease of use is good for scheduling....

    Get what you pay for. Not a full system to run your business. Ease of use is good for scheduling. Lots of error codes in the daily use

    Pros

    Price and ease of use with no contract is what sold me. Customer service is great during Pacific time business hours

    Cons

    Difficult to send an estimate and then delete non purchased items for invoicing.
    To put job notes of work done, they need to be entered into the recomendations box.

    Amit
    Overall rating
    • Industry: Information Technology & Services
    • Company size: 501–1,000 Employees
    • Used Daily for 1-5 months
    • Review Source

    Overall rating

    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Exceptional Tool For Us!

    Reviewed on 2023/05/31

    SkyBoss Software is an Exceptional software for us because it help us to easily generate and send...

    SkyBoss Software is an Exceptional software for us because it help us to easily generate and send professional invoices to our clients. I would like to recommend this software to any business who needs user-friendly solution for field service management.

    Pros

    It's a user-friendly software and easy to navigate and access its all features. They offers all-in-one solution including scheduling, dispatching, invoicing, inventory management and more.

    Cons

    As I used this software their is no any dislike or disadvantage to mention. I would like to mention that they also provides great customer support to resolve your any query.

    Vaibhav
    Overall rating
    • Industry: Information Technology & Services
    • Company size: 11–50 Employees
    • Used Daily for 1-5 months
    • Review Source

    Overall rating

    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Simplify Your Business Operations with Efficiency and Ease

    Reviewed on 2023/05/17

    SkyBoss Software is a Lifesaver for us because it has a user-friendly interface, robust features...

    SkyBoss Software is a Lifesaver for us because it has a user-friendly interface, robust features for scheduling and dispatching, seamless invoicing capabilities, powerful reporting tools, etc. I highly recommend this software to business who are looking to streamline their processes, enhance efficiency, and deliver top-notch service to their customers.

    Pros

    I have been using this software for several months now, and I must say it has been a game-changer for our company. It offers many features that helps me to manage my operations, scheduling, dispatching, and invoicing efficiently.

    Cons

    It's a good software and I didn't find any major issue with the software. Also, Support team always ready to assist with any questions or concerns.

    Showing 5 reviews of 27 Read all reviews

    SkyBoss FAQs

    Below are some frequently asked questions for SkyBoss.

    SkyBoss offers the following pricing plans:

    • Starting from: US$149.00/month
    • Pricing model: Subscription
    • Free Trial: Not Available

    SkyBoss software $149 per month, per tech. This includes UNLIMITED office users, UNLIMITED training, support, and no extra "modules" to buy. Multiple packages available with training and setup options – contact for full details.

    SkyBoss has the following typical customers:

    Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000

    SkyBoss supports the following languages:

    English

    SkyBoss supports the following devices:

    Android (Mobile), iPhone (Mobile), iPad (Mobile)

    SkyBoss integrates with the following applications:

    Momentum IoT, QuickBooks Desktop, QuickBooks Online, QuickBooks Online Advanced, Webfleet, Worldpay for Enterprise

    SkyBoss offers the following support options:

    Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat

    Related categories

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