CrowdControlHQ

Social media management software that means business

About CrowdControlHQ

CrowdControlHQ makes it simple to manage multiple social media accounts, users and teams with an all-in-one social media management platform.

From engaging, on-brand social media marketing communications, to fast and efficient social media customer service, CrowdControlHQ takes the complexity out of your social media efforts. Manage all your social media in one place, in a controlled and coordinated way.

Key benefits of CrowdControlHQ

  • CrowdControlHQ allows users to manage all inbound and outbound social media activity for multiple accounts, networks, departments or locations on a single platform.

  • Organizations can manage social media risk and regulation or compliance issues with advanced features for brand protection, compliance and security.

  • CrowdControlHQ empowers social media managers with the opportunity to plan, respond and listen to social conversations in a timely and resource-efficient manner.

  • The platform’s listening features help brands identify sales opportunities, pinpoint customer service issues, and highlight competitor updates.

  • Data filtering features allow users to generate an overview of all social media activity, including key measurements such as clicks, fans, followers, total reach, and more.

  • Devices

    Business size

    S M L

    Markets

    United Kingdom

    Supported Languages

    English

    Images

    The social media management dashboard helps ensure reputational risks are managed effectively
    Monitor keywords, hashtags and conversations using social listening tools
    Receive social messages and all inbound, outbound and combined feeds
    Harness effective collaboration across teams throughout the organization
    Generate an overview of all your social media activity with analytics and drill-down into the details of each account
    View 6 more
    CrowdControlHQ video
    CrowdControlHQ screenshot: The social media management dashboard helps ensure reputational risks are managed effectively CrowdControlHQ screenshot: Monitor keywords, hashtags and conversations using social listening tools CrowdControlHQ screenshot: Receive social messages and all inbound, outbound and combined feeds CrowdControlHQ screenshot: Harness effective collaboration across teams throughout the organization CrowdControlHQ screenshot: Generate an overview of all your social media activity with analytics and drill-down into the details of each account

    Features

    Total features of CrowdControlHQ: 39

    • Activity Dashboard
    • Activity Tracking
    • Alerts / Escalation
    • Archiving & Retention
    • Assignment Management
    • Audit Trail
    • Automated Publishing
    • Automated Scheduling
    • Brand Tracking
    • Channel Management
    • Collaboration Tools
    • Contact Management
    • Content Management
    • Conversion Tracking
    • Customer Engagement
    • Customer Segmentation
    • Email Alerts
    • Engagement Analytics
    • Geotargeting
    • Keyword Filtering
    • Multi-Account Management
    • Multi-Channel Management
    • Multi-Channel Marketing
    • Performance Management
    • Policy Management
    • Post Scheduling
    • Real Time Analytics
    • Reporting/Analytics
    • Risk Alerts
    • Risk Assessment
    • Rules-Based Workflow
    • Search/Filter
    • Sentiment Analysis
    • Social Media Integration
    • Social Media Monitoring
    • Social Performance Management
    • Social Promotion
    • User Management
    • Visual Analytics

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    Reviews

    Overall rating

    4,1 /5
    (10)
    Value for Money
    4,4/5
    Features
    3,9/5
    Ease of Use
    4,1/5
    Customer Support
    4,7/5

    Already have CrowdControlHQ?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

    Write a Review!
    Showing 5 reviews of 10
    Abi B.
    Overall rating
    • Industry: Transportation/Trucking/Railroad
    • Company size: 10 000+ Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    A great system which we have used for many years, simple, effective and powerful analytics

    Reviewed on 2018/02/02

    Control and security

    Control and security

    Pros

    I use this system daily, it allows me to see and process a lot of information. Over 100 people use this across the business, from our depot teams to marketing teams and it allows me to control access to social media across a multiple of platforms. The analytics section is the one I also use a lot and it is great that I can pull raw data to analyse on a monthly basis, the new dashboards are really insightful to. The recent update to the admin section has made the process a lot smoother in setting up new accounts too. If I ever have a query the support desk is always timely in getting back to me and addressing the issue.

    Cons

    There isn't anything that i dislike the least really. It meets our needs as a business and anything I've disliked in the past has been addressed.

    Response from CrowdControlHQ

    Thank you Abi !! Amazing to hear your feedback on how you are using the CrowdControlHQ platform ¿

    Alexa C.
    Overall rating
    • Used Daily for 1-5 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support

    I have utilised CCHQ for a few months and find it super easy for myself and my team to use.

    Reviewed on 2017/10/11

    Pros

    When CCHQ was introduced to our company, we were not sure what the programme could do for us, however once the team were trained (Via the CCHQ training video), we were ready to start posting. We operate in many different boroughs and locations across the UK. It helps that we can have multiple users managing content for their own areas/boroughs, and are able to select multiple social media accounts to post content across.

    Cons

    When uploading images, you are unable to alter the image once uploaded (to change from vertical to horizontal or vice versa) and once posts are validated, you cannot edit them. It would be nice to have a functionality to edit validated posts. Also an App would assist when it comes to validating posts. At present one receives email notifications when posts are ready to be validated, however if one had an App on their mobile which provides notifications that would be easier to manage if one was not in the office at their PC.

    Response from CrowdControlHQ

    Thank you Alexa ¿ So nice to hear how you are using the CrowdControlHQ platform to successfully manage your multiple social media accounts with multiple users across multiple locations.

    Your feedback is extremely valuable and we welcome that. Our development team are working hard to constantly improve the software so watch this space for upcoming feature enhancements!

    Laura Q.
    Overall rating
    • Used Weekly for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support

    simple but sometimes runs slow

    Reviewed on 2017/06/01

    Pros

    you can post on multiple channels and good highlighting characters easy to login, good for seeing scheduled posts

    Cons

    sometimes slow and hard from mobile phone , scheduled posts sometime take a long time to load to, apart from running slow it seems ok

    Response from CrowdControlHQ

    Hi Laura, thanks for reviewing the CrowdControlHQ platform ¿ really nice to get your feedback.

    Sorry to hear the software is sometimes slow. We have released some updates recently aimed at improving the overall speed and will be releasing additional improvements over next few months, so watch this space!

    Verified Reviewer
    Overall rating
    • Company size: 11-50 Employees
    • Used Weekly for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    CCHQ provides an effective solution for social media management

    Reviewed on 2018/05/19

    Allowing you to seamlessly carry out social media management for clients of any size with the added...

    Allowing you to seamlessly carry out social media management for clients of any size with the added benefit of great reporting features to help back up and present the benefits of your own work through the platform.

    Pros

    CCHQ encompasses everything you would need to effectively manage social media clients whether small or large scale. It is set out so that specific teams can be assigned to specific accounts and there are different filters which you can apply and the reporting features are also pretty good too.

    Cons

    If dealing with a large volume of messages at one time it does have some functionality issues with answering and seeing what may have already been answered but alot of these issues are being addressed.

    Response from CrowdControlHQ

    Thanks for your review of the CrowdControlHQ software. Your feedback and comments are extremely valuable to us and everyone in our community!

    Steven H.
    Overall rating
    • Used Weekly for 2+ years
    • Review Source

    Overall rating

    • Ease of Use
    • Customer Support
    • Likelihood to recommend 9.0 /10

    Excellent product, easy to use and great staff!

    Reviewed on 2017/06/06

    We have the added security for our social media channels.
    The admin area was the area that needed...

    We have the added security for our social media channels.
    The admin area was the area that needed the most work when I first started using the software. However after constructive work with CCHQ the software is now changing its admin area.

    Pros

    The software is laid out is a usable way. The features are up to date with the Social Media APIs. The support with the software is extraordinary - the staff are very helpful.

    Response from CrowdControlHQ

    Thanks Steven for reviewing the CrowdControlHQ software platform. It's great to hear your feedback, really appreciated. Also good to hear you are using the new Admin area ¿

    Showing 5 reviews of 10 Read all reviews

    CrowdControlHQ FAQs

    Below are some frequently asked questions for CrowdControlHQ.

    CrowdControlHQ offers the following pricing plans:

    • Starting from:
    • Pricing model: Subscription
    • Free Trial: Not Available

    Entry level: From £150 per month Enterprise: From £250 per month Enterprise Plus: From £350 per month

    We do not have any information about CrowdControlHQ features

    CrowdControlHQ has the following typical customers:

    51-200, 201-500, 501-1 000, 1 001+

    CrowdControlHQ supports the following languages:

    English

    CrowdControlHQ supports the following devices:

    We do not have any information about what integrations CrowdControlHQ has

    CrowdControlHQ offers the following support options:

    Email/Help Desk, Phone Support

    Related categories

    See all software categories found for CrowdControlHQ.