CrowdControlHQ

Social media management software that means business

4,1 /5 (10 reviews) Write a Review!

CrowdControlHQ Overview

What is CrowdControlHQ?

CrowdControlHQ makes it simple to manage multiple social media accounts, users and teams with an all-in-one social media management platform.

From engaging, on-brand social media marketing communications, to fast and efficient social media customer service, CrowdControlHQ takes the complexity out of your social media efforts. Manage all your social media in one place, in a controlled and coordinated way.

CrowdControlHQ Overview

Pricing

Starting from
US$150,00/month

Pricing options

Free Trial
Subscription
Value for money

Entry level: From £150 per month

Enterprise: From £250 per month

Enterprise Plus: From £350 per month


CrowdControlHQ Features

Devices
Business size
S M L
Markets
United Kingdom
Supported Languages
English

Media

The social media management dashboard helps ensure reputational risks are managed effectively
Monitor keywords, hashtags and conversations using social listening tools
Receive social messages and all inbound, outbound and combined feeds
Harness effective collaboration across teams throughout the organization
Generate an overview of all your social media activity with analytics and drill-down into the details of each account
CrowdControlHQ video CrowdControlHQ screenshot: The social media management dashboard helps ensure reputational risks are managed effectively CrowdControlHQ screenshot: Monitor keywords, hashtags and conversations using social listening tools CrowdControlHQ screenshot: Receive social messages and all inbound, outbound and combined feeds CrowdControlHQ screenshot: Harness effective collaboration across teams throughout the organization CrowdControlHQ screenshot: Generate an overview of all your social media activity with analytics and drill-down into the details of each account

CrowdControlHQ Reviews

CrowdControlHQ Reviews

Overall rating
4,1
/
5
Excellent
3

Very good
6

Average
0

Poor
1

Terrible
0

Value for Money
4,4
Features
3,9
Ease of Use
4,1
Customer Support
4,7
90% recommended this app
Abi B.

A great system which we have used for many years, simple, effective and powerful analytics

Control and security


Alexa C.

I have utilised CCHQ for a few months and find it super easy for myself and my team to use.


Laura Q.

simple but sometimes runs slow


Verified Reviewer

CCHQ provides an effective solution for social media management

Allowing you to seamlessly carry out social media management for clients of any size with the added benefit of great reporting features to help back up and present the benefits of your own work through the platform.


Steven H.

Excellent product, easy to use and great staff!

We have the added security for our social media channels.
The admin area was the area that needed the most work when I first started using the software. However after constructive work with CCHQ the software is now changing its admin area.


Abi B.
Industry: Transportation/Trucking/Railroad
Company size: 10 000+ Employees

A great system which we have used for many years, simple, effective and powerful analytics

Used Daily for 2+ years
Reviewed on 2018/02/02
Review Source: Capterra

Control and security

Pros

I use this system daily, it allows me to see and process a lot of information. Over 100 people use this across the business, from our depot teams to marketing teams and it allows me to control access to social media across a multiple of platforms. The analytics section is the one I also use a lot and it is great that I can pull raw data to analyse on a monthly basis, the new dashboards are really insightful to. The recent update to the admin section has made the process a lot smoother in setting up new accounts too. If I ever have a query the support desk is always timely in getting back to me and addressing the issue.

Cons

There isn't anything that i dislike the least really. It meets our needs as a business and anything I've disliked in the past has been addressed.

Response from CrowdControlHQ

Thank you Abi !! Amazing to hear your feedback on how you are using the CrowdControlHQ platform ¿

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Alexa C.

I have utilised CCHQ for a few months and find it super easy for myself and my team to use.

Used Daily for 1-5 months
Reviewed on 2017/10/11
Review Source: Capterra

Pros

When CCHQ was introduced to our company, we were not sure what the programme could do for us, however once the team were trained (Via the CCHQ training video), we were ready to start posting. We operate in many different boroughs and locations across the UK. It helps that we can have multiple users managing content for their own areas/boroughs, and are able to select multiple social media accounts to post content across.

Cons

When uploading images, you are unable to alter the image once uploaded (to change from vertical to horizontal or vice versa) and once posts are validated, you cannot edit them. It would be nice to have a functionality to edit validated posts. Also an App would assist when it comes to validating posts. At present one receives email notifications when posts are ready to be validated, however if one had an App on their mobile which provides notifications that would be easier to manage if one was not in the office at their PC.

Response from CrowdControlHQ

Thank you Alexa ¿ So nice to hear how you are using the CrowdControlHQ platform to successfully manage your multiple social media accounts with multiple users across multiple locations.

Your feedback is extremely valuable and we welcome that. Our development team are working hard to constantly improve the software so watch this space for upcoming feature enhancements!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Laura Q.

simple but sometimes runs slow

Used Weekly for 2+ years
Reviewed on 2017/06/01
Review Source: Capterra

Pros

you can post on multiple channels and good highlighting characters easy to login, good for seeing scheduled posts

Cons

sometimes slow and hard from mobile phone , scheduled posts sometime take a long time to load to, apart from running slow it seems ok

Response from CrowdControlHQ

Hi Laura, thanks for reviewing the CrowdControlHQ platform ¿ really nice to get your feedback.

Sorry to hear the software is sometimes slow. We have released some updates recently aimed at improving the overall speed and will be releasing additional improvements over next few months, so watch this space!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Verified Reviewer
Company size: 11-50 Employees

CCHQ provides an effective solution for social media management

Used Weekly for 1+ year
Reviewed on 2018/05/19
Review Source: Capterra

Allowing you to seamlessly carry out social media management for clients of any size with the added benefit of great reporting features to help back up and present the benefits of your own work through the platform.

Pros

CCHQ encompasses everything you would need to effectively manage social media clients whether small or large scale. It is set out so that specific teams can be assigned to specific accounts and there are different filters which you can apply and the reporting features are also pretty good too.

Cons

If dealing with a large volume of messages at one time it does have some functionality issues with answering and seeing what may have already been answered but alot of these issues are being addressed.

Response from CrowdControlHQ

Thanks for your review of the CrowdControlHQ software. Your feedback and comments are extremely valuable to us and everyone in our community!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Steven H.

Excellent product, easy to use and great staff!

Used Weekly for 2+ years
Reviewed on 2017/06/06
Review Source: Capterra

We have the added security for our social media channels.
The admin area was the area that needed the most work when I first started using the software. However after constructive work with CCHQ the software is now changing its admin area.

Pros

The software is laid out is a usable way. The features are up to date with the Social Media APIs. The support with the software is extraordinary - the staff are very helpful.

Response from CrowdControlHQ

Thanks Steven for reviewing the CrowdControlHQ software platform. It's great to hear your feedback, really appreciated. Also good to hear you are using the new Admin area ¿

Rating breakdown

Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

User recommendation
8,5/10
Based on 10 user ratings
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CrowdControlHQ Pricing

CrowdControlHQ Pricing

Starting from
US$150,00/month
Free Trial
Subscription
Value for money

Entry level: From £150 per month

Enterprise: From £250 per month

Enterprise Plus: From £350 per month

Entry level: From £150 per month

Enterprise: From £250 per month

Enterprise Plus: From £350 per month

Value for Money
4,4/5
Based on 10 user ratings
Compare value for money rating with alternatives
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CrowdControlHQ Features

CrowdControlHQ Features

A/B Testing
API
Activity Dashboard
Automatic Notifications
Campaign Analysis
Campaign Management
Campaign Segmentation
Content Management
Customizable Branding
Customizable Templates
Data Import/Export
Drag & Drop Interface
Engagement Analytics
Monitoring
Multi-Channel Marketing
Real Time Analytics
Reporting & Statistics
Social Media Integration
Template Management
Third Party Integration
Features
3,9/5
Based on 10 user ratings
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Categories

Additional information for CrowdControlHQ

Additional information for CrowdControlHQ

Key features of CrowdControlHQ

  • Alerts and notes
  • Analytics
  • Audit trail
  • Automated publishing
  • Automated workflows
  • Brand protection
  • Brand tracking
  • Compliance
  • Customer engagement
  • Dashboard
  • Direct message management
  • Engagement tracking
  • Geo-targeting
  • Immediate alerts
  • Inbound, outbound and combined feeds
  • Multi-account management
  • Multi-user collaboration
  • Multiple account posting
  • Performance management
  • Policy storage
  • Posts scheduling
  • Real-time insights
  • Reports
  • Security
  • Sentiment analysis
  • Social conversations
  • Social media analytics
  • Social media archiving
  • Social media collaboration
  • Social media dashboard
  • Social media engagement
  • Social media listening
  • Social media management
  • Social media monitoring
  • Social media risk management
  • Task assignment
  • Team collaboration tools
  • Team forwarding

Benefits

  • CrowdControlHQ allows users to manage all inbound and outbound social media activity for multiple accounts, networks, departments or locations on a single platform.

  • Organizations can manage social media risk and regulation or compliance issues with advanced features for brand protection, compliance and security.

  • CrowdControlHQ empowers social media managers with the opportunity to plan, respond and listen to social conversations in a timely and resource-efficient manner.

  • The platform’s listening features help brands identify sales opportunities, pinpoint customer service issues, and highlight competitor updates.

  • Data filtering features allow users to generate an overview of all social media activity, including key measurements such as clicks, fans, followers, total reach, and more.

  • CrowdControlHQ FAQs

    CrowdControlHQ FAQs

    Below are some frequently asked questions for CrowdControlHQ.

    Q. What type of pricing plans does CrowdControlHQ offer?

    CrowdControlHQ offers the following pricing plans:

    Starting from: US$150,00/month

    Pricing model: Subscription

    Free Trial: Not Available

    Entry level: From £150 per month Enterprise: From £250 per month Enterprise Plus: From £350 per month

    Q. What are the main features of CrowdControlHQ?

    CrowdControlHQ offers the following features:

    • Alerts and notes
    • Analytics
    • Audit trail
    • Automated publishing
    • Automated workflows
    • Brand protection
    • Brand tracking
    • Compliance
    • Customer engagement
    • Dashboard
    • Direct message management
    • Engagement tracking
    • Geo-targeting
    • Immediate alerts
    • Inbound, outbound and combined feeds
    • Multi-account management
    • Multi-user collaboration
    • Multiple account posting
    • Performance management
    • Policy storage
    • Posts scheduling
    • Real-time insights
    • Reports
    • Security
    • Sentiment analysis
    • Social conversations
    • Social media analytics
    • Social media archiving
    • Social media collaboration
    • Social media dashboard
    • Social media engagement
    • Social media listening
    • Social media management
    • Social media monitoring
    • Social media risk management
    • Task assignment
    • Team collaboration tools
    • Team forwarding

    Q. Who are the typical users of CrowdControlHQ?

    CrowdControlHQ has the following typical customers:

    Large Enterprises, Mid Size Business

    Q. What languages does CrowdControlHQ support?

    CrowdControlHQ supports the following languages:

    English

    Q. What type of pricing plans does CrowdControlHQ offer?

    CrowdControlHQ has the following pricing plans:

    Subscription

    Q. Does CrowdControlHQ support mobile devices?

    We do not have any information about what devices CrowdControlHQ supports

    Q. What other apps does CrowdControlHQ integrate with?

    We do not have any information about what integrations CrowdControlHQ has

    Q. What level of support does CrowdControlHQ offer?

    CrowdControlHQ offers the following support options:

    Phone Support, Online Support