Hotelchamp

Software solution for driving direct online hotel bookings

4,3 /5 (3 reviews) Write a Review!

Hotelchamp Overview

What is Hotelchamp?

Hotelchamp is a marketing solution for the hotel trade, providing a suite of targeted tools for increasing direct website conversions. Backed by intelligent online technology for monitoring and analyzing visitor behavior for the purpose of understanding a customer audience, the software allows a number of integrated widgets to be added. Many of these are event-triggered to show messages, prompts, content, links and booking tools at the optimal moment and positioning for grabbing attention persuasively. Hotelchamp's "triggering toolset" of 10 widgets can add desktop-like popup notifications, welcome messages, discount voucher offers, exit intent popups, toolbars and even instant chat capabilities. In addition, comparison windows allow USP and pricing details to be displayed against those of alternative booking channels and offering transparency over the implied benefits.

A range of targeting options then allow these triggering tools to be optimized so they become more relevant and effective. URL targeting ensures only certain Hotelchamp features are activated on certain pages of a website where they make the most sense. Audience targeting shows tools to certain audience groups based on five different criteria such as OTA source, geolocation and time spent on the site. Behavioral methods then include smart Interaction and personalization targeting to respond to activity in real time or send notifications based on known customer attributes. Hotelchamp then invites users to observe the results for themselves with A/B and Proposition testing, providing feedback on site performance before and after.

Hotelchamp Overview

Pricing

Starting from
US$229,00/month

Pricing options

Free Trial
Subscription
Value for money

Small (0 to 49 rooms): $229 per month, paid annually

Medium (50 to 99 rooms): $349 per month, paid annually

Large (100 to 149 rooms): $449 per month, paid annually

Enterprise (149 rooms & chains): Contact for quote


Hotelchamp Features

Devices
Business size
S M L
Markets
United Kingdom
Supported Languages
English

Media

A smart toolset with 10 triggering tools encourages visitors to book directly via a hotel's website and raise conversions
Smart notifications add pop-up messages to a website, triggered by user actions and behaviors
The voucher tool shows discounts and gift vouchers to visitors when making a direct booking through the website
The exit intent tool appears when visitors attempt to leave the website to convince leaving visitors with a final triggered message
Online support chat capabilities add live chat features to a website to improve the online customer service experience
A USP comparison window displays the reasons and advantages for why visitors should consider booking directly over other methods or outlets
Price comparisons show the current hotel pricing via the website against the prices of other booking channels
A welcome tool warmly greets visitors when they initially enter the website
The trigger tab adds available tools within a customizable dock positioned to the edge of the website
The floating tab offers a range of possibilities for displaying content and USP messages at the side of the page
Hotelchamp video Hotelchamp screenshot: A smart toolset with 10 triggering tools encourages visitors to book directly via a hotel's website and raise conversions Hotelchamp screenshot: Smart notifications add pop-up messages to a website, triggered by user actions and behaviors Hotelchamp screenshot: The voucher tool shows discounts and gift vouchers to visitors when making a direct booking through the website Hotelchamp screenshot: The exit intent tool appears when visitors attempt to leave the website to convince leaving visitors with a final triggered message Hotelchamp screenshot: Online support chat capabilities add live chat features to a website to improve the online customer service experience Hotelchamp screenshot: A USP comparison window displays the reasons and advantages for why visitors should consider booking directly over other methods or outlets Hotelchamp screenshot: Price comparisons show the current hotel pricing via the website against the prices of other booking channels Hotelchamp screenshot: A welcome tool warmly greets visitors when they initially enter the website Hotelchamp screenshot: The trigger tab adds available tools within a customizable dock positioned to the edge of the website Hotelchamp screenshot: The floating tab offers a range of possibilities for displaying content and USP messages at the side of the page

Hotelchamp Reviews

Hotelchamp Reviews

Overall rating
4,3
/
5
Excellent
1

Very good
2

Average
0

Poor
0

Terrible
0

Value for Money
4,7
Features
4,7
Ease of Use
4,3
Customer Support
4,3
100% recommended this app
Ric V.

Since we started working with Hotelchamp we have established a huge growth in conversion

Huge improvement in conversion


Brandon W.

Software that can increase bookings via your website property customer support desk that is...


Philip V.

With Hotelchamp's technology we increased our direct bookings, which is great!

With Hotelchamp's technology we can easily convince our website visitors that booking with Stayokay has many advantages. Because
of this we increased our direct bookings, which is great!

- Philip van Slooten,
Online Specialist Stayokay


Ric V.
Industry: Hospitality
Company size: 51-200 Employees

Since we started working with Hotelchamp we have established a huge growth in conversion

Used Weekly for 1+ year
Reviewed on 2017/04/28
Review Source: Capterra

Huge improvement in conversion

Pros

What I like most about the software is the direct results it brings. It learns you that small changes can lead to big results. Since we started working with Hotelchamp we do not only see positive results in conversion, but we also learn how we can drive conversion. Hotelchamp is not a service that you pay for, it is a partnership where we learn from each other and try to reach the best possible results.

Cons

It takes time and effort to reach goals. Getting enough data from test results sometimes takes a long time, but in the end is definitely worth it.

Response from Hotelchamp

The team here at Hotelchamp is thrilled to hear such good feedback, and we¿re proud to be collaborating with your hotel!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Brandon W.
Industry: Marketing & Advertising
Company size: 2-10 Employees

Software that can increase bookings via your website property customer support desk that is helpful.

Used Monthly for 1-5 months
Reviewed on 2017/05/16
Review Source: Capterra

Pros

The tools are useful and quite targeted to the user. You can drive key unique selling points and customise your message.

Cons

Had a few issues with Booking button as they had not formed a partnership with Hotelchamp just yet. This has bee resolved though.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 8.0/10

Philip V.
Industry: Hospitality
Company size: 51-200 Employees

With Hotelchamp's technology we increased our direct bookings, which is great!

Used Weekly for 6-12 months
Reviewed on 2017/05/01
Review Source: Capterra

With Hotelchamp's technology we can easily convince our website visitors that booking with Stayokay has many advantages. Because
of this we increased our direct bookings, which is great!

- Philip van Slooten,
Online Specialist Stayokay

Pros

Fast implementation, fast changes.
Quite flexible, you can change the tools in the design and communication of your brand
The testing possiblities, to make progress.
Personalization possiblities

Cons

Some tools are still in developing phase, so sometimes there still come errors up.
With a lot of hostels and a lot of tools it can become quite complex, also with testing.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 8.0/10

User recommendation
8,7/10
Based on 3 user ratings
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Hotelchamp Pricing

Hotelchamp Pricing

Starting from
US$229,00/month
Free Trial
Subscription
Value for money

Small (0 to 49 rooms): $229 per month, paid annually

Medium (50 to 99 rooms): $349 per month, paid annually

Large (100 to 149 rooms): $449 per month, paid annually

Enterprise (149 rooms & chains): Contact for quote

Small (0 to 49 rooms): $229 per month, paid annually

Medium (50 to 99 rooms): $349 per month, paid annually

Large (100 to 149 rooms): $449 per month, paid annually

Enterprise (149 rooms & chains): Contact for quote

Value for Money
4,7/5
Based on 3 user ratings
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Hotelchamp Features

Hotelchamp Features

API
Activity Dashboard
Automatic Notifications
Availability Management
Billing & Invoicing
Booking Management
Calendar Management
Channel Management
Credit Card Processing
Discount Management
Electronic Payments
Inventory Management
Invoice Management
Online Booking Integration
Price Management
Promotions Management
Reporting & Statistics
Reservations Management
Room Booking
Third Party Integration
Features
4,7/5
Based on 3 user ratings
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Categories

Additional information for Hotelchamp

Additional information for Hotelchamp

Key features of Hotelchamp

  • A/B testing
  • Behavioral targeting
  • CRM
  • CRM integration
  • Conversion rate optimization
  • Exit intent popup
  • Floating tab
  • Geo audience targeting
  • Guest management
  • Online booking
  • Online booking integration
  • Online support chat
  • Payment processing
  • Promotions management
  • Proposition testing
  • Revenue management
  • Single / group reservations
  • Smart pop-up notifications
  • Sticky bar
  • Third party booking
  • Trigger tab
  • Triggering toolset
  • URL targeting
  • USP / price comparisons
  • Visitor targeting
  • Vouchers & discounts
  • Website integration
  • Welcome message

Benefits

  • Using the same smart technology that other leading online booking engines employ, Hotelchamp analyzes website visitor behavior to effectively target customers with personalized engagement tools.
  • The software allows hotel businesses to integrate a suite of interactive tools into an existing website, delivering customizable messages, prompts and offer incentives designed to raise direct booking conversions.
  • Inform visitors of the reasons and Unique Selling Points (USPs) associated with why they should book directly through the hotel's own website rather than with competitor channels.
  • A/B and Proposition testing methods allow the performance of an original website to be compared against the same site with activated tools, or which of those tools work best.
  • Targeting methods include URL, audience and behavioral targeting which allows only certain tools and notifications to be shown on certain pages, to certain people groups, or only when certain actions occur.
  • Hotelchamp FAQs

    Hotelchamp FAQs

    Below are some frequently asked questions for Hotelchamp.

    Q. What type of pricing plans does Hotelchamp offer?

    Hotelchamp offers the following pricing plans:

    Starting from: US$229,00/month

    Pricing model: Subscription

    Free Trial: Not Available

    Small (0 to 49 rooms): $229 per month, paid annually Medium (50 to 99 rooms): $349 per month, paid annually Large (100 to 149 rooms): $449 per month, paid annually Enterprise (149 rooms & chains): Contact for quote

    Q. What are the main features of Hotelchamp?

    Hotelchamp offers the following features:

    • A/B testing
    • Behavioral targeting
    • CRM
    • CRM integration
    • Conversion rate optimization
    • Exit intent popup
    • Floating tab
    • Geo audience targeting
    • Guest management
    • Online booking
    • Online booking integration
    • Online support chat
    • Payment processing
    • Promotions management
    • Proposition testing
    • Revenue management
    • Single / group reservations
    • Smart pop-up notifications
    • Sticky bar
    • Third party booking
    • Trigger tab
    • Triggering toolset
    • URL targeting
    • USP / price comparisons
    • Visitor targeting
    • Vouchers & discounts
    • Website integration
    • Welcome message

    Q. Who are the typical users of Hotelchamp?

    Hotelchamp has the following typical customers:

    Small Business, Large Enterprises, Mid Size Business

    Q. What languages does Hotelchamp support?

    Hotelchamp supports the following languages:

    English

    Q. What type of pricing plans does Hotelchamp offer?

    Hotelchamp has the following pricing plans:

    Subscription

    Q. Does Hotelchamp support mobile devices?

    We do not have any information about what devices Hotelchamp supports

    Q. What other apps does Hotelchamp integrate with?

    We do not have any information about what integrations Hotelchamp has

    Q. What level of support does Hotelchamp offer?

    Hotelchamp offers the following support options:

    Online Support, Phone Support