Cegid Retail
About Cegid Retail
Cegid Retail is a global Unified Commerce & POS platform for specialty retailers. Cegid Retail helps retailers unify all sales channel in real-time, streamline inventory management, empower in-store sales associates with the latest technology and gives access to insights for more informed decision making.
Over 1,000 retailers across 75 countries rely on Cegid Retail to help them deliver a unified and personalised brand experience.
Over 85,000 stores are live with Cegid Retail, including: GANT, Benetton Group, Ravensburger, Paul Smith, Longchamp, Regatta, Orelebar Brown and L'Occitane .
Key benefits of Cegid Retail
Deliver a seamless shopping experience
Manage all omnichannel shopping scenarios like BOPIS, Ship from Store and Endless Aisle.
Improve store associate productivity and enjoyment
Empower your store associates with intuitive and easy-to-use apps on fixed and mobile devices across all OS (Windows, Android and iOS).
Deploy new features at a rapid, continuous pace
Deploy new features fast and frequently thanks to Cegid Retail's CICD model.
Reduce your TCO
Frequently deploy new features at a rapid pace and simplify training so your store associates are up and running as quickly as possible, accelerating competitiveness and speed to value.
Enable future growth
Extensible by design, the solution enables users to easily add third party solutions and integrate them to your existing retail ecosystem.
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Reviews
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- Industry: Packaging & Containers
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Likelihood to recommend 10.0 /10
Just for big retailers
Reviewed on 2020/10/19
I use Cegid to manage operations, reports, email marketing and a lot of stuff that my bosses need...
I use Cegid to manage operations, reports, email marketing and a lot of stuff that my bosses need from me.
Pros
Cegid is a great platform that has been improving the way retail stores manage their products or services for many years now. That's a key point for me: experience on the market.
Their team developed a lot of templates that can be customised to fit your needs. Example: reports for corporate.
iOS app!
Cons
The learning curve is really big, if you see any efficient operator of this program is because he/she spent years with it.
- Industry: Health, Wellness & Fitness
- Company size: 5,001–10,000 Employees
- Used for 2+ years
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 9.0 /10
Cegid Customer
Reviewed on 2018/02/27
I'm happy we were able to complete this upgrade with Cegid as they were our current vendors. But as...
I'm happy we were able to complete this upgrade with Cegid as they were our current vendors. But as budget goes in any organization you have to look for the most value for the dollars that you spend. With other vendors information and software options were explored, we were happy to continue our partnership with Cegid.
Pros
The staff are amazing! They will go above and beyond to ensure that they are answering your questions in a timely manner and they do what they can to meet your needs. The software is easy to use. We chose not to do the Y2 for the back office and kept our current software WinRetail. We had some glitches in the beginning to information flowing over fluently. But the team was on it quickly and able to resolve it. We had the joy of not only working with the staff over conference calls, but in person support as well with Ambra who came to our location to train our staff and complete the build of our program while she was here. She will ensure that her customers are happy, long after the project is complete. Mary and Ambra make an excellent team!
Cons
Just a couple of functionality things that we have found along the way, but again the Cegid staff does everything they can to fix this right away or find a "build" if needed. As with any software, you don't always know what you are missing until you are "live" and you find something that needs some work or you didn't think about in the build that would be helpful in the future.
- Industry: Higher Education
- Company size: Self Employed
- Used Daily for 6-12 months
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Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
Oh boy am I going to enjoy this.
Reviewed on 2018/01/09
Pros
- useful for people who like spending their time on the phone with, other store locations, or even tech support to do the most basic of things.
Cons
- Veryyyy unintuitive UI design. They should use this as an example of how not to design a program for retail use.
- Their menu buttons are literally all over the screen and more often than not do not have words beside the buttons so you don't know what each button does... and there are a lot of buttons.
- Icon design is outdated, and non-intuitive
- Basic features are hidden in submenus
- Custom reports for head office are essentially non-existent or were too complicated for them to figure out resulting in me having to do a lot of manual reporting.
- receiving items into the system is extremely error prone. They cut corners in the wrong places (ie. just letting me say "yup, its all here!" when nothing could be there)
- It would freeze a lot
- When I needed to count the cash, I found a lot of steps to be redundant (ie. having to click "ok" on a screen that is essentially blank, before starting and ending)
- also when counting the cash it was non always obvious which form of money you were on, there are a lot of windows and grids, and nothing is highlighted in particular
- checkout process is obscure to new employees and they often make tender mistakes, as well as payment type mistakes...
God I hate this product. Please save yourself the head-ache and use Square, or literally anything else. Do it by hand in excel, you'll have a better time.
- Industry: Retail
- Company size: 1,001–5,000 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great Inventory Management System!
Reviewed on 2017/03/09
I have been working with this software since 2012. We have numerous resorts with numerous POS and...
I have been working with this software since 2012. We have numerous resorts with numerous POS and Inventory systems across all. We have transitioned 8 resorts to WinRetail/Cegid, each time has been with ease and excellent support from their team. We still continue to work in a few different systems due to not having the control to upgrade to this system, but hands down this is our favorite by far and would if could. This software provides awesome analytics, flexible data use, custom reporting, canned reporting with great filters. The importing/exporting of data is easy for any user level to follow, allowing for inventory items, purchase orders, invoices, GL, transfers, physical inventories, sales, and many more. The purchase order module is quick when entering, receiving or invoicing an order. We have all different types of users accessing this system and have found it to be one of the best in the business.
Pros
Ease of use. Export/Importing of data. Reporting mechanism. Support Team
Cons
Only con would be the posting of an invoice, would like this to detailed instead of summarized. The purchase orders is reaceived in detail but the invoice gets posted on one line as a summary.
- Industry: Retail
- Company size: 201–500 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Cegid's Solution Helps Us Tackle NFL Gameday in 70,000 Seat Venue
Reviewed on 2017/03/02
Overall the Cegid retail software solution is very user friendly and easy to use. Once the...
Overall the Cegid retail software solution is very user friendly and easy to use. Once the software was configured to our needs, it became a real asset for my account. I was able to reduce my labor costs, and increase profits, by using the software's auto replenishment functionality. This software package has a lot to offer, and each year we learn more and more about it. The additional things we learn we put to use, and our efficiency increases each year, as we grow with the software.
Pros
- Easy to use
- Comes with pre-designed reports that are similar to what we already used
- Report creator allows me to custom design report templates
- Auto replenishment function allows me to create pick list for warehouse in minutes
- Very convenient to find historical data
- Very simple to create/receive purchase orders
Cons
- Like anything else you have to spend time with it to become proficient
- Creating custom reports takes a little bit of time to figure out
- Learning how to use auto replenishment takes time to understand
Cegid Retail FAQs
Below are some frequently asked questions for Cegid Retail.Q. What type of pricing plans does Cegid Retail offer?
Cegid Retail offers the following pricing plans:
- Starting from: €159.00/month
- Pricing model: Subscription
- Free Trial: Not Available
Contact Cegid for more detailed pricing information.
Q. Who are the typical users of Cegid Retail?
Cegid Retail has the following typical customers:
11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does Cegid Retail support?
Cegid Retail supports the following languages:
Chinese, English, French, Italian, Japanese, Portuguese, Russian, Spanish, Traditional Chinese
Q. Does Cegid Retail support mobile devices?
Cegid Retail supports the following devices:
Q. What other apps does Cegid Retail integrate with?
We do not have any information about what integrations Cegid Retail has
Q. What level of support does Cegid Retail offer?
Cegid Retail offers the following support options:
Email/Help Desk, FAQs/Forum, Phone Support, 24/7 (Live rep), Chat
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