ReachOut Suite

The biggest aspect I like about this software is its adaptability. I find it reassuring to know that not only can I input my customer base base but I can also edit certain parts of the software to produce things that relate solely to my profession. e.g make checklist templates for my Techs that provide information they need, to perform the different services required of them.
I also love the pipeline view for the work orders, because I can see at a glance everything that is being worked on, waiting for parts, or waiting for customer approval etc. . . Its all there! Great stuff!

The only thing I disliked about this software package was the lack of ability to be able to add our own custom columns in various areas such as customer base and inventory. . .but I’m sure the devs are listening and will find a way to accomodate these requests sometime soon.

Finally getting rid of paper and having all info at our fingertips. Reachout has a solid core functionality, and with careful info input, you can make the system as easy or complex as you need. We started with basic info using the test setup and have now started afresh with real time data. What we like is the fact that you can start by inputting basic fields, and as time and need grows, adding more in-depth information is a breeze. As a service company, we have loads of clients, with each having several "entities" or assets. The Reachout suite handles this troublesome area with ease, and this "ease of implementation" module alone is something you will be pressed to find elsewhere. Additionally, it constantly updates you on successful data input, and very quick to tell you if you made a mistake - nice one! Support is great, and the guys are very keen to help at all levels. Try it out now, as if you do....you'll see what I mean! Great system

There is very little "not" to like. In fact, I would describe it as a true working software, delivering everything you need - all you do is make it yours with setups, your data, what you want to know etc.

Inexpensive and really easy to use. It has eliminated the need for paper for Service Engineers. All work orders are now done online with instant invoicing of customers and reports including pictures of any extra work needed can be emailed instantly. Cannot praise this app highly enough!!

The work orders of a customer aren't dated when you look at them in summary view which can be annoying when you are looking to find a work order by date, but this is a minor gripe for what is a really brilliant app overall.