--- description: Learn how ReachOut Suite can help your business. GetApp provides users in South Africa with the most detailed information on software tools, prices and features. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: ReachOut Suite Reviews, Prices & Ratings | GetApp South Africa 2026 --- Breadcrumb: [Home](/) > [Field Service Management Software](/directory/255/field-service-management/software) > [ReachOut Suite](/software/107233/reachout-suite) # ReachOut Suite Canonical: https://www.getapp.za.com/software/107233/reachout-suite Page: 1 / 2\ Next: [Next page](https://www.getapp.za.com/software/107233/reachout-suite?page=2) > ReachOut is a field service management software for service companies to schedule jobs, track activities, and manage technicians. > > Verdict: Rated **4.7/5** by 20 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of ReachOut Suite ReachOut is used by small service businesses seeking affordable digital solutions to large enterprises in need of customized options. Keep track of all team members in real-time with GPS maps. ReachOut allows managers to keep track of where workers are and if they are where they are scheduled to be. Annotate and upload photos with ReachOut to add to tasks, audits, and inspection forms. Use ReachOut Suite’s inbuilt CRM to capture customer feedback with post-visit feedback forms and gain insights into customer satisfaction. Create customized, reusable inspection ‘smartforms’ for your business auditing and inspections. Collect data and input directly into your smartphone or tablet even when offline. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.7/5** | 20 Reviews | | Ease of Use | 4.7/5 | Based on overall reviews | | Customer Support | 4.7/5 | Based on overall reviews | | Value for Money | 4.8/5 | Based on overall reviews | | Features | 4.2/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Fingent - **Location**: White Plains, US - **Founded**: 2003 ## Commercial Context - **Starting Price**: US$9,00 - **Pricing model**: Per User (Free version available) (Free Trial) - **Pricing Details**: Starting from $12/user/month 7 Day free trial Holiday Offer: New users get 60% off when signing up. (valid until Jan 12, 2023) Limited Offer: New users can sign up at just $12/user/month and experience the platform’s high-end capabilities in supporting their service business. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: Algeria, Angola, Argentina, Armenia, Australia, Austria, Azerbaijan, Bahrain, Belgium, Benin, Bolivia, Botswana, Brazil, British Virgin Islands, Burkina Faso, Burundi, Cameroon, Canada, Cape Verde, Central African Republic and 87 more ## Features - API - Access Controls/Permissions - Accounting Integration - Activity Dashboard - Activity Tracking - Add & Edit Photos - Alerts/Notifications - Appointment Management - Appointment Scheduling - Audit Management - Audit Trail - Automated Scheduling - Billing & Invoicing - CRM - Calendar Management - Checklists - Chemical Usage Tracking - Client Database - Client Management - Client Portal ## Integrations (1 total) - Xero ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Field Service Management Software](https://www.getapp.za.com/directory/255/field-service-management/software) ## Related Categories - [Field Service Management Software](https://www.getapp.za.com/directory/255/field-service-management/software) - [Field Activity Management Software](https://www.getapp.za.com/directory/655/field-activity-management/software) - [Electrical Contractor Software](https://www.getapp.za.com/directory/1005/electrical-contractor/software) - [Survey Software](https://www.getapp.za.com/directory/234/survey/software) - [Compliance Software](https://www.getapp.za.com/directory/243/compliance/software) ## Alternatives 1. [Limble](https://www.getapp.za.com/software/2049215/limble-cmms) — 4.8/5 (742 reviews) 2. [Jobber](https://www.getapp.za.com/software/90723/jobber) — 4.6/5 (1420 reviews) 3. [FieldPulse](https://www.getapp.za.com/software/105687/fieldpulse) — 4.6/5 (414 reviews) 4. [Service Fusion](https://www.getapp.za.com/software/103289/service-fusion) — 4.3/5 (290 reviews) 5. [BuildOps](https://www.getapp.za.com/software/131331/buildops) — 4.5/5 (151 reviews) ## Reviews ### "Brilliant ideas here\!" — 4.0/5 > **Trevor** | *08 November 2018* | Music | Recommendation rating: 8.0/10 > > **Pros**: The biggest aspect I like about this software is its adaptability. I find it reassuring to know that not only can I input my customer base base but I can also edit certain parts of the software to produce things that relate solely to my profession. e.g make checklist templates for my Techs that provide information they need, to perform the different services required of them. I also love the pipeline view for the work orders, because I can see at a glance everything that is being worked on, waiting for parts, or waiting for customer approval etc. . . Its all there\! Great stuff\! > > **Cons**: The only thing I disliked about this software package was the lack of ability to be able to add our own custom columns in various areas such as customer base and inventory. . .but I’m sure the devs are listening and will find a way to accomodate these requests sometime soon. > > From inputting customer information to creating clear and informative tickets to work orders with geo location info and beyond, it is obvious to me that these devs definitely have done there research thoroughly. and are going places fast\! I forgot to add they have a brilliant support crew too. Patient, understanding and flexible too. Ticks all the boxes for me :) ----- ### "Reachout from an old school service company perspective" — 5.0/5 > **Phil** | *16 November 2018* | Automotive | Recommendation rating: 10.0/10 > > **Pros**: Finally getting rid of paper and having all info at our fingertips. Reachout has a solid core functionality, and with careful info input, you can make the system as easy or complex as you need. We started with basic info using the test setup and have now started afresh with real time data. What we like is the fact that you can start by inputting basic fields, and as time and need grows, adding more in-depth information is a breeze. As a service company, we have loads of clients, with each having several "entities" or assets. The Reachout suite handles this troublesome area with ease, and this "ease of implementation" module alone is something you will be pressed to find elsewhere. Additionally, it constantly updates you on successful data input, and very quick to tell you if you made a mistake - nice one\! Support is great, and the guys are very keen to help at all levels. Try it out now, as if you do....you'll see what I mean\! Great system > > **Cons**: There is very little "not" to like. In fact, I would describe it as a true working software, delivering everything you need - all you do is make it yours with setups, your data, what you want to know etc. > > The best bit, after using the system, is getting on board with the support team. I have a guy called Susheel dealing with my support and he's great. In fact, he appears to think about every conversation after it has long passed, and anticipates my next issue long before I do\! Try and tie up with him, as he is practically another member of our team here....\! ----- ### "Browning Power Systems" — 3.0/5 > **Cassandra** | *20 June 2024* | Oil & Energy | Recommendation rating: 6.0/10 > > **Pros**: Quick dispatch and easy and accurate personalized work order reports. > > **Cons**: Several circumstances where work disappeared and complete work orders somehow went back to IN PROGRESS and erased technician completed work. Customer support had no idea what caused it each time and those work order were never restored and the work was lost. Customer support stated tech signed out during work however that did not happen and there were no other answers or solutions on why it happened and all work was lost. > > Easy to use - quick dispatching - neat work orders - have had technical errors with no solution and work was lost. ----- ### "Best software for your money" — 5.0/5 > **Nelly** | *13 March 2019* | Construction | Recommendation rating: 10.0/10 > > **Pros**: - Simple to use, user friendly, and the software layout is clean and extremely easy to select what you want to do - Has a map showing the different stops assigned for the day, this makes it easier for our drivers to plan the best route - When adding a new user it allows you to select what forms the user can view/edit and whether they will be an agent, admin, or lead. - Free trial, the 3 user free trial is amazing and allows you to try the software before committing. - Scheduling and prioritizing calls is great - you can prioritize a call between low and critical and schedule the call in advance - Excellent customer support > > **Cons**: Errors - There are errors when using any software and I've only experience 2 errors so far, which were resolved within a few hours. Contacting Reach Out is extremely easy and they respond within minutes App - The app is great for drivers and viewing the assigned work orders, however, it would be nice to also allow the user to create work orders. ----- ### "Brilliant App, which has been saving us time and money for over 2 years" — 5.0/5 > **Ronan** | *28 August 2020* | Machinery | Recommendation rating: 10.0/10 > > **Pros**: Inexpensive and really easy to use. It has eliminated the need for paper for Service Engineers. All work orders are now done online with instant invoicing of customers and reports including pictures of any extra work needed can be emailed instantly. Cannot praise this app highly enough\!\! > > **Cons**: The work orders of a customer aren't dated when you look at them in summary view which can be annoying when you are looking to find a work order by date, but this is a minor gripe for what is a really brilliant app overall. > > We have eliminated paper work orders and time sheets, which has improved accuracy and ease of use. The timing function on the app shows the customer exactly how long a service engineer was on the job. ----- Page: 1 / 2\ Next: [Next page](https://www.getapp.za.com/software/107233/reachout-suite?page=2) ## Links - [View on GetApp](https://www.getapp.za.com/software/107233/reachout-suite) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | ----- ## Structured Data