About ReachOut Suite

The ReachOut suite of products equips field managers and workers with the necessary tools to assign, plan, carry out and follow up on jobs by connecting back office and field workers in one cloud-based channel. Utilizing tools for field service management such as ticketing, GPS, checklists, Kanban workflow boards and calendar scheduling, field workers and managers can organize and simplify day-to-day tasks.

Using drag and drop technology, managers can assign jobs to team members and enter them into the color-coded calendar page. ReachOut Suite offers the possibility to set-up automatic notifications to team members when a job is assigned to them and standardized check-lists to simplify workloads. By incorporating various functions into the ReachOut mobile app, such as creating estimates and invoices, e-signatures, inspection forms and more, users can complete jobs whilst out in the field without having to follow up with paperwork.

With the aim of helping users on the job, ReachOut Suite has a number of tools to assist with customer management, including an in-built CRM, with which users can access user files to gain insight on a customer before attending the job. Customer requests can also be recorded using ReachOut’s ticketing platform, meaning users can make a record of customer needs and assign the ticket to the relevant team member to resolve the issue.

Designed to help connect back office and field workforce, ReachOut Suite offers GPS tracking of staff members so that each team member can be located in real-time and managers made aware when jobs run off schedule. Team members can also utilize the GPS map routing to locate jobs and check in and out of jobs using the mobile app whilst on-the-go.

Pricing starting from:

US$12,00/month

  • Free Trial
  • Free Version
  • Subscription

Key benefits of ReachOut Suite

  • Stay organized with ReachOut Suite’s Kanban boards tool for workflow visualization. Every member of the team can see what’s on their to-do list with easy-to-read visual arrangements.

  • Keep track of all team members in real-time with GPS maps. ReachOut allows managers to keep track of where workers are and if they are where they are scheduled to be.

  • Annotate and upload photos with ReachOut to add to tasks, audits and inspection forms.

  • Use ReachOut Suite’s inbuilt CRM to capture customer feedback with post-visit feedback forms and gain insights into customer satisfaction.

  • Create customized, reusable inspection ‘smartforms’ for your business auditing and inspections. Collect data and input directly into your smartphone or tablet even when offline.

  • Devices

    Business size

    S M L

    Markets

    Australia, Canada, United States

    Supported Languages

    English

    Pricing starting from:

    US$12,00/month

    • Free Trial
    • Free Version
    • Subscription

    Images

    ReachOut Suite is optimized for use across devices
    Create forms and audits
    Digitalized forms to eliminate paperwork
    Customer database including details and history
    Kanban scheduler view
    Drag and drop interface for scheduling tasks
    Track customer requests with ticketing
    View 8 more
    ReachOut Suite video ReachOut Suite screenshot: ReachOut Suite is optimized for use across devices ReachOut Suite screenshot: Create forms and audits ReachOut Suite screenshot: Digitalized forms to eliminate paperwork ReachOut Suite screenshot: Customer database including details and history ReachOut Suite screenshot: Kanban scheduler view ReachOut Suite screenshot: Drag and drop interface for scheduling tasks ReachOut Suite screenshot: Track customer requests with ticketing

    Features

    Total features of ReachOut Suite: 101

    • Access Controls/Permissions
    • Accounting Integration
    • Add & Edit Photos
    • Alerts/Notifications
    • Appointment Management
    • Appointment Scheduling
    • Asset Tracking
    • Assignment Management
    • Audit Management
    • Audit Planning
    • Automated Scheduling
    • Billing & Invoicing
    • CRM
    • Calendar Management
    • Client Database
    • Clock In / Out
    • Commercial Inspections
    • Compliance Management
    • Compliance Tracking
    • Confirmation/Reminders
    • Contact Database
    • Contract/License Management
    • Cost Tracking
    • Customer Database
    • Customer History
    • Customer Management
    • Customizable Branding
    • Customizable Forms
    • Customizable Reports
    • Customizable Templates
    • Dashboard
    • Data Analysis Tools
    • Data Import/Export
    • Digital Signage
    • Digital Signature
    • Dispatch Management
    • Document Management
    • Document Storage
    • Drag & Drop
    • Electronic Signature
    • Email Marketing
    • Employee Management
    • Environmental Compliance
    • Equipment Management
    • Equipment Tracking
    • Failed Inspection Tracking
    • Feedback Management
    • File Storage
    • For HVAC Companies
    • For Lawn Care
    • For Pest Control Companies
    • Forms Management
    • GPS
    • Image Capture
    • Incident Management
    • Inspection Management
    • Interaction Tracking
    • Inventory Control
    • Inventory Management
    • Issue Management
    • Job Costing
    • Job Management
    • Job Scheduling
    • Location Tracking
    • Maintenance Scheduling
    • Mobile Access
    • Mobile App
    • Mobile Survey
    • Multi-Channel Distribution
    • Multi-Location
    • Offline Access
    • Online Time Clock
    • Project Time Tracking
    • Question Branching
    • Question Piping
    • Quotes/Estimates
    • Real Time Monitoring
    • Recurring Appointments
    • Remote Access/Control
    • Repair Estimates
    • Report Templates
    • Reporting/Analytics
    • Residential Inspections
    • Response Quotas
    • Response Validation
    • Risk Assessment
    • Risk Management
    • Routing
    • Scheduling
    • Service History
    • Skip Logic
    • Survey Builder
    • Surveys & Feedback
    • Task Management
    • Technician Management
    • Templates
    • Time Tracking
    • To-Do List
    • Work Order Creation
    • Work Order Management
    • Workflow Management

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    Reviews

    Overall rating

    4,8 /5
    (19)
    Value for Money
    4,9/5
    Features
    4,2/5
    Ease of Use
    4,7/5
    Customer Support
    4,7/5

    Already have ReachOut Suite?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

    Write a Review!
    Showing 5 reviews of 19
    Verified Reviewer
    Overall rating
    • Industry: Packaging & Containers
    • Company size: 2-10 Employees
    • Used Daily for 1-5 months
    • Review Source

    Overall rating

    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Ease of Integration

    Reviewed on 2020/08/03

    It's been virtually seamless, and the online chat helps as well as email responses have been quick,...

    It's been virtually seamless, and the online chat helps as well as email responses have been quick, courteous and helpful always! They even saved my bacon when I needed to input speedily but the system was lagging. The online help gave a speedy resolution!

    Pros

    Bringing our technicians into the future has been helped tremendously with this software! No more paper service reports copied and recopied. The ease of allowing the technician to obtain a signature from the customer to the technician's phone has been a life saver! Our technicians have moved from 'forgetting' to use the ReachOut system to asking me to put their work orders in!

    Cons

    As with any new program, having to input all of our information took time, but was totally worth it!

    Phil D.
    Overall rating
    • Industry: Automotive
    • Company size: 11-50 Employees
    • Used Daily for 6-12 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Reachout from an old school service company perspective

    Reviewed on 2018/11/16

    The best bit, after using the system, is getting on board with the support team. I have a guy...

    The best bit, after using the system, is getting on board with the support team. I have a guy called Susheel dealing with my support and he's great. In fact, he appears to think about every conversation after it has long passed, and anticipates my next issue long before I do! Try and tie up with him, as he is practically another member of our team here....!

    Pros

    Finally getting rid of paper and having all info at our fingertips. Reachout has a solid core functionality, and with careful info input, you can make the system as easy or complex as you need. We started with basic info using the test setup and have now started afresh with real time data. What we like is the fact that you can start by inputting basic fields, and as time and need grows, adding more in-depth information is a breeze. As a service company, we have loads of clients, with each having several "entities" or assets. The Reachout suite handles this troublesome area with ease, and this "ease of implementation" module alone is something you will be pressed to find elsewhere. Additionally, it constantly updates you on successful data input, and very quick to tell you if you made a mistake - nice one! Support is great, and the guys are very keen to help at all levels. Try it out now, as if you do....you'll see what I mean! Great system

    Cons

    There is very little "not" to like. In fact, I would describe it as a true working software, delivering everything you need - all you do is make it yours with setups, your data, what you want to know etc.

    Response from Fingent

    Hi Phil! Very kind of you to share your honest feedback -- we feel humbled reading your review. Thanks for your continuous support & patience, and we look forward to making a more sustainable impact around your operations.

    Verified Reviewer
    Overall rating
    • Industry: Food & Beverages
    • Company size: 51-200 Employees
    • Used Daily for Free Trial
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 6.0 /10

    Almost the perfect solution

    Reviewed on 2018/10/06

    It was almost the one, but it just couldn’t hold up to the competition.

    It was almost the one, but it just couldn’t hold up to the competition.

    Pros

    Inventory tracking, scheduling, work order management, asset tracking, etc. It seems like the total package at first blush, and for many this would be a really usable service.

    Cons

    There are so many pinholes in it. Bugs, missing features that are dealbreakers, etc. We almost used the software anyway because the price is so great, but I mporting parts and customer information from a CSV is such a nightmare that we stopped using it altogether.

    Response from Fingent

    Thank you for sharing your thoughts around your experience with ReachOut, really appreciate it. I'm sorry, all the features of the system did not sit well from your business standpoint, as we feel we may have to build more to specifically cater to the Food & Beverages industry. Overall, we are happy to see that you've made a few suggestions for us consider, and also shared those features that worked for you -- that's great :)

    Nelly B.
    Overall rating
    • Industry: Construction
    • Company size: 2-10 Employees
    • Used Daily for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Best software for your money

    Reviewed on 2019/03/13

    Pros

    - Simple to use, user friendly, and the software layout is clean and extremely easy to select what you want to do
    - Has a map showing the different stops assigned for the day, this makes it easier for our drivers to plan the best route
    - When adding a new user it allows you to select what forms the user can view/edit and whether they will be an agent, admin, or lead.
    - Free trial, the 3 user free trial is amazing and allows you to try the software before committing.
    - Scheduling and prioritizing calls is great - you can prioritize a call between low and critical and schedule the call in advance
    - Excellent customer support

    Cons

    Errors - There are errors when using any software and I've only experience 2 errors so far, which were resolved within a few hours. Contacting Reach Out is extremely easy and they respond within minutes
    App - The app is great for drivers and viewing the assigned work orders, however, it would be nice to also allow the user to create work orders.

    Response from Fingent

    Thank you for your encouraging words and sharing those specific experiences with us, Nelly. We are happy to see you enjoying and taking full control of the system.
    Regards,
    Team ReachOut.

    Gary B.
    Overall rating
    • Industry: Consumer Services
    • Company size: 2-10 Employees
    • Used Daily for 6-12 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Awsome Support when you need it the most!!!!

    Reviewed on 2018/10/30

    At times its very frustrating when things don't work but with the high level of support and very...

    At times its very frustrating when things don't work but with the high level of support and very quick response time this is tolerable. This software will be a HOME RUN once the kinks are worked out.

    Pros

    The very best thing is the level of support, doesn't matter if you have a free account or not the ReachOut Suite team is there to help. When we started to use this app we had a tremendous amount of issues with getting things to work properly. With in 24 hours we had direct feed back and a phone call to get things fixed.

    Cons

    I feel there are some basic features that are lacking. First you don't have your invoices being sent through your own email they are all from @reachoutsuite which confuses my customers and they get sent to the spam folder. The work around is just informing all my customers to look for this email address. Susheel has informed me that they are working on getting this so that when you email the invoice it will be from your company email but will only be implemented with a paid subscription, (300.00 a year at the time of this review) This is very inexpensive for FSM software.

    Response from Fingent

    Thanks Gary, for giving a shoutout to our support team -- which we are proud of :) We hope to lead in a very sustainable way, and provide value for the services we offer. Yes, we've ramped up substantially now, with more features that can directly impact your business! Please let us know through our chat to schedule a demo.

    Showing 5 reviews of 19 Read all reviews

    ReachOut Suite FAQs

    Below are some frequently asked questions for ReachOut Suite.

    ReachOut Suite offers the following pricing plans:

    • Starting from: US$12,00/month
    • Pricing model: Free, Subscription
    • Free Trial: Not Available

    Starting from $12/user/month

    We do not have any information about ReachOut Suite features

    ReachOut Suite has the following typical customers:

    2-10, 11-50, 51-200, 201-500, 501-1 000, 1 001+

    ReachOut Suite supports the following languages:

    English

    ReachOut Suite supports the following devices:

    Android (Mobile), iPhone (Mobile), iPad (Mobile)

    We do not have any information about what integrations ReachOut Suite has

    ReachOut Suite offers the following support options:

    Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat

    Related categories

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