ReachOut Suite

Cloud based field management software for SMBs

4,8 /5 (19 reviews) Write a Review!

ReachOut Suite Overview

What is ReachOut Suite?

The ReachOut suite of products equips field managers and workers with the necessary tools to assign, plan, carry out and follow up on jobs by connecting back office and field workers in one cloud-based channel. Utilizing tools for field service management such as ticketing, GPS, checklists, Kanban workflow boards and calendar scheduling, field workers and managers can organize and simplify day-to-day tasks.

Using drag and drop technology, managers can assign jobs to team members and enter them into the color-coded calendar page. ReachOut Suite offers the possibility to set-up automatic notifications to team members when a job is assigned to them and standardized check-lists to simplify workloads. By incorporating various functions into the ReachOut mobile app, such as creating estimates and invoices, e-signatures, inspection forms and more, users can complete jobs whilst out in the field without having to follow up with paperwork.

With the aim of helping users on the job, ReachOut Suite has a number of tools to assist with customer management, including an in-built CRM, with which users can access user files to gain insight on a customer before attending the job. Customer requests can also be recorded using ReachOut’s ticketing platform, meaning users can make a record of customer needs and assign the ticket to the relevant team member to resolve the issue.

Designed to help connect back office and field workforce, ReachOut Suite offers GPS tracking of staff members so that each team member can be located in real-time and managers made aware when jobs run off schedule. Team members can also utilize the GPS map routing to locate jobs and check in and out of jobs using the mobile app whilst on-the-go.

ReachOut Suite Overview

Pricing

Starting from
US$12,00/month

Pricing options

Free Trial
Free
Subscription
Value for money

Starting from $12/user/month


ReachOut Suite Features

Devices
Business size
S M L
Markets
United States, Canada, Australia
Supported Languages
English

Media

ReachOut Suite is optimized for use across devices
Create forms and audits
Digitalized forms to eliminate paperwork
Customer database including details and history
Kanban scheduler view
Drag and drop interface for scheduling tasks
Track customer requests with ticketing
ReachOut Suite screenshot: ReachOut Suite is optimized for use across devices ReachOut Suite screenshot: Create forms and audits ReachOut Suite screenshot: Digitalized forms to eliminate paperwork ReachOut Suite screenshot: Customer database including details and history ReachOut Suite screenshot: Kanban scheduler view ReachOut Suite screenshot: Drag and drop interface for scheduling tasks ReachOut Suite screenshot: Track customer requests with ticketing

ReachOut Suite Reviews

ReachOut Suite Reviews

Overall rating
4,8
/
5
Excellent
15

Very good
4

Average
0

Poor
0

Terrible
0

Value for Money
4,9
Features
4,2
Ease of Use
4,7
Customer Support
4,7
100% recommended this app
Verified Reviewer

Ease of Integration

It's been virtually seamless, and the online chat helps as well as email responses have been quick, courteous and helpful always! They even saved my bacon when I needed to input speedily but the system was lagging. The online help gave a speedy resolution!


Phil D.

Reachout from an old school service company perspective

The best bit, after using the system, is getting on board with the support team. I have a guy called Susheel dealing with my support and he's great. In fact, he appears to think about every conversation after it has long passed, and anticipates my next issue long before I do! Try and tie up with him, as he is practically another member of our team here....!


Verified Reviewer

Almost the perfect solution

It was almost the one, but it just couldn’t hold up to the competition.


Ronan H.

Brilliant App, which has been saving us time and money for over 2 years

We have eliminated paper work orders and time sheets, which has improved accuracy and ease of use. The timing function on the app shows the customer exactly how long a service engineer was on the job.


Nelly B.

Best software for your money


Verified Reviewer
Industry: Packaging & Containers
Company size: 2-10 Employees

Ease of Integration

Used Daily for 1-5 months
Reviewed on 2020/08/03
Review Source: Capterra

It's been virtually seamless, and the online chat helps as well as email responses have been quick, courteous and helpful always! They even saved my bacon when I needed to input speedily but the system was lagging. The online help gave a speedy resolution!

Pros

Bringing our technicians into the future has been helped tremendously with this software! No more paper service reports copied and recopied. The ease of allowing the technician to obtain a signature from the customer to the technician's phone has been a life saver! Our technicians have moved from 'forgetting' to use the ReachOut system to asking me to put their work orders in!

Cons

As with any new program, having to input all of our information took time, but was totally worth it!

Rating breakdown

Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Phil D.
Industry: Automotive
Company size: 11-50 Employees

Reachout from an old school service company perspective

Used Daily for 6-12 months
Reviewed on 2018/11/16
Review Source: Capterra

The best bit, after using the system, is getting on board with the support team. I have a guy called Susheel dealing with my support and he's great. In fact, he appears to think about every conversation after it has long passed, and anticipates my next issue long before I do! Try and tie up with him, as he is practically another member of our team here....!

Pros

Finally getting rid of paper and having all info at our fingertips. Reachout has a solid core functionality, and with careful info input, you can make the system as easy or complex as you need. We started with basic info using the test setup and have now started afresh with real time data. What we like is the fact that you can start by inputting basic fields, and as time and need grows, adding more in-depth information is a breeze. As a service company, we have loads of clients, with each having several "entities" or assets. The Reachout suite handles this troublesome area with ease, and this "ease of implementation" module alone is something you will be pressed to find elsewhere. Additionally, it constantly updates you on successful data input, and very quick to tell you if you made a mistake - nice one! Support is great, and the guys are very keen to help at all levels. Try it out now, as if you do....you'll see what I mean! Great system

Cons

There is very little "not" to like. In fact, I would describe it as a true working software, delivering everything you need - all you do is make it yours with setups, your data, what you want to know etc.

Response from Fingent

Hi Phil! Very kind of you to share your honest feedback -- we feel humbled reading your review. Thanks for your continuous support & patience, and we look forward to making a more sustainable impact around your operations.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Verified Reviewer
Industry: Food & Beverages
Company size: 51-200 Employees

Almost the perfect solution

Used Daily for Free Trial
Reviewed on 2018/10/06
Review Source: Capterra

It was almost the one, but it just couldn’t hold up to the competition.

Pros

Inventory tracking, scheduling, work order management, asset tracking, etc. It seems like the total package at first blush, and for many this would be a really usable service.

Cons

There are so many pinholes in it. Bugs, missing features that are dealbreakers, etc. We almost used the software anyway because the price is so great, but I mporting parts and customer information from a CSV is such a nightmare that we stopped using it altogether.

Response from Fingent

Thank you for sharing your thoughts around your experience with ReachOut, really appreciate it. I'm sorry, all the features of the system did not sit well from your business standpoint, as we feel we may have to build more to specifically cater to the Food & Beverages industry. Overall, we are happy to see that you've made a few suggestions for us consider, and also shared those features that worked for you -- that's great :)

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 6.0/10

Ronan H.
Industry: Machinery
Company size: 2-10 Employees

Brilliant App, which has been saving us time and money for over 2 years

Used Daily for 2+ years
Reviewed on 2020/08/28
Review Source: Capterra

We have eliminated paper work orders and time sheets, which has improved accuracy and ease of use. The timing function on the app shows the customer exactly how long a service engineer was on the job.

Pros

Inexpensive and really easy to use. It has eliminated the need for paper for Service Engineers. All work orders are now done online with instant invoicing of customers and reports including pictures of any extra work needed can be emailed instantly. Cannot praise this app highly enough!!

Cons

The work orders of a customer aren't dated when you look at them in summary view which can be annoying when you are looking to find a work order by date, but this is a minor gripe for what is a really brilliant app overall.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Nelly B.
Industry: Construction
Company size: 2-10 Employees

Best software for your money

Used Daily for 1+ year
Reviewed on 2019/03/13
Review Source: Capterra

Pros

- Simple to use, user friendly, and the software layout is clean and extremely easy to select what you want to do
- Has a map showing the different stops assigned for the day, this makes it easier for our drivers to plan the best route
- When adding a new user it allows you to select what forms the user can view/edit and whether they will be an agent, admin, or lead.
- Free trial, the 3 user free trial is amazing and allows you to try the software before committing.
- Scheduling and prioritizing calls is great - you can prioritize a call between low and critical and schedule the call in advance
- Excellent customer support

Cons

Errors - There are errors when using any software and I've only experience 2 errors so far, which were resolved within a few hours. Contacting Reach Out is extremely easy and they respond within minutes
App - The app is great for drivers and viewing the assigned work orders, however, it would be nice to also allow the user to create work orders.

Response from Fingent

Thank you for your encouraging words and sharing those specific experiences with us, Nelly. We are happy to see you enjoying and taking full control of the system.
Regards,
Team ReachOut.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

User recommendation
9,2/10
Based on 19 user ratings
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ReachOut Suite Pricing

ReachOut Suite Pricing

Starting from
US$12,00/month
Free Trial
Free
Subscription
Value for money

Starting from $12/user/month

Starting from $12/user/month

Value for Money
4,9/5
Based on 19 user ratings
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ReachOut Suite Features

ReachOut Suite Features

API
Activity Dashboard
Activity Tracking
Audit Trail
Auditing
Automatic Notifications
Billing & Invoicing
Compliance Management
Customizable Reporting
Data Import/Export
Document Management
Document Storage
Inventory Management
Inventory Tracking
Monitoring
Real Time Data
Real Time Reporting
Reporting & Statistics
Third Party Integration
Workflow Management
Features
4,2/5
Based on 19 user ratings
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Categories

Additional information for ReachOut Suite

Additional information for ReachOut Suite

Key features of ReachOut Suite

  • Activity audit
  • Assignment management
  • Automated scheduling
  • CRM integration
  • Calendar management
  • Client database
  • Clock in / out
  • Contact history
  • Digital signage
  • Digital signature
  • Document storage
  • Drag & drop interface
  • Electronic signature
  • Employee location tracking
  • Employee management
  • Feedback collection
  • GPS
  • Inspection management
  • Job scheduling
  • Location tracking
  • Mobile integration
  • Offline access
  • Project time tracking
  • Quickbook and Xero
  • Quote generation
  • Quotes / estimates
  • Real time monitoring
  • Remote access
  • Service history tracking
  • Surveys & feedback
  • Technician management
  • Time / task reporting
  • Time tracking by project
  • To-Do list
  • Workflow management

Benefits

  • Stay organized with ReachOut Suite’s Kanban boards tool for workflow visualization. Every member of the team can see what’s on their to-do list with easy-to-read visual arrangements.

  • Keep track of all team members in real-time with GPS maps. ReachOut allows managers to keep track of where workers are and if they are where they are scheduled to be.

  • Annotate and upload photos with ReachOut to add to tasks, audits and inspection forms.

  • Use ReachOut Suite’s inbuilt CRM to capture customer feedback with post-visit feedback forms and gain insights into customer satisfaction.

  • Create customized, reusable inspection ‘smartforms’ for your business auditing and inspections. Collect data and input directly into your smartphone or tablet even when offline.

  • ReachOut Suite FAQs

    ReachOut Suite FAQs

    Below are some frequently asked questions for ReachOut Suite.

    Q. What type of pricing plans does ReachOut Suite offer?

    ReachOut Suite offers the following pricing plans:

    Starting from: US$12,00/month

    Pricing model: Free, Subscription

    Free Trial: Available

    Starting from $12/user/month

    Q. What are the main features of ReachOut Suite?

    ReachOut Suite offers the following features:

    • Activity audit
    • Assignment management
    • Automated scheduling
    • CRM integration
    • Calendar management
    • Client database
    • Clock in / out
    • Contact history
    • Digital signage
    • Digital signature
    • Document storage
    • Drag & drop interface
    • Electronic signature
    • Employee location tracking
    • Employee management
    • Feedback collection
    • GPS
    • Inspection management
    • Job scheduling
    • Location tracking
    • Mobile integration
    • Offline access
    • Project time tracking
    • Quickbook and Xero
    • Quote generation
    • Quotes / estimates
    • Real time monitoring
    • Remote access
    • Service history tracking
    • Surveys & feedback
    • Technician management
    • Time / task reporting
    • Time tracking by project
    • To-Do list
    • Workflow management

    Q. Who are the typical users of ReachOut Suite?

    ReachOut Suite has the following typical customers:

    Small Business, Mid Size Business

    Q. What languages does ReachOut Suite support?

    ReachOut Suite supports the following languages:

    English

    Q. What type of pricing plans does ReachOut Suite offer?

    ReachOut Suite has the following pricing plans:

    Free, Subscription

    Q. Does ReachOut Suite support mobile devices?

    ReachOut Suite supports the following devices:

    Android, iPhone, iPad

    Q. What other apps does ReachOut Suite integrate with?

    We do not have any information about what integrations ReachOut Suite has

    Q. What level of support does ReachOut Suite offer?

    ReachOut Suite offers the following support options:

    Online Support, FAQs, Knowledge Base, Phone Support