RMS Cloud

Cloud-based hotel management software

4,4 /5 (310 reviews) Write a Review!

RMS Cloud Overview

What is RMS Cloud?

RMS is a cloud-based hospitality property management software designed to assist hotel managers and owners in managing bookings, availability, pricing, correspondence, billing, and more. The software is suitable for hotels, motels, inns, B&Bs, and resorts of all sizes, and can be deployed across multi-property environments, enabling hotel groups and chains to manage data from all their properties in one system.

RMS allows users to manage multiple properties in a single platform, with the ability to distribute inventory across numerous sites through integration with the global distribution system (GDS). Users can embed a ‘book now’ button in their website, allowing guests to make reservations at any time, with rates and availability automatically updated. Automated pricing rules can be created to maximise occupancy and yield, with rates adjusted automatically. The built-in dashboard can be customized for each user, manager, or department, and displays activity in real-time.

RMS also includes tools for managing events, marketing, housekeeping, accounts receivable, and compliance. Food and beverage interfaces and point of sale (POS) integration allow users to manage onsite restaurants and bars, track stock, and charge purchases back to guest rooms.

RMS Cloud Overview

Pricing

Starting from
US$125,00/month

Pricing options

Free Trial
Subscription
Value for money

Pricing is per room, per month. Further details are available on request.


RMS Cloud Features

Devices
Business size
S M L
Markets
United States, Canada, United Kingdom, Australia, India, Mexico
Supported Languages
English

Media

RMS Cloud video RMS Cloud screenshot: RMS Cloud screenshot: RMS Cloud screenshot: RMS Cloud screenshot: RMS Cloud screenshot:

RMS Cloud Reviews

RMS Cloud Reviews

Overall rating
4,4
/
5
Excellent
182

Very good
96

Average
21

Poor
5

Terrible
6

Value for Money
4,3
Features
4,3
Ease of Use
4,3
Customer Support
4,6
90% recommended this app
Josh R.

WE love RMS and wish we had switched sooner!

Overall our experience has been great! All the automation saves us lots of time and makes us look more professional as well.


Baris G.

My favourite channel manager is present in RMS Cloud

RMS Cloud works as promised and all functionas are quite ok and helpful for our operations. Customer service is above expectations and it is easy to understand the whole system however more OTA integrations are essential.


Bruce K.

RMS Training or the lack of!

New to the business 18 months ago and not soo young! we are looking forward to a break however, our biggest worry is leaving the park with someone because of RMS? - I think that we need a package named RMS Lite "Caravan/Holiday Park friendly) and someone to install and train the trainee face to face.


Deanna C.

RMS - best bang for your buck!


James V.

Be Patient!

The journey starts with a completely different mindset when using the software compared to other products. Once you have spent the time becoming accustomed to the product, it flows better than what we previously have used. RMS Apartment is our PMS software and our channel manager all in one. Further development will see RMS become the leader in PMS software in my opinion.


Josh R.
Industry: Hospitality
Company size: 2-10 Employees

WE love RMS and wish we had switched sooner!

Used Weekly for 2+ years
Reviewed on 2019/08/30
Review Source: Capterra

Overall our experience has been great! All the automation saves us lots of time and makes us look more professional as well.

Pros

We like that it's cloud-based so we can access it from anywhere on any device at any time we choose. It's also very user-friendly for those taking reservations and the ability to easily take online reservations is great.

Cons

Can be a little challenging when making changes in the backend, but if we ever have any issues tech support walks us through it.

Response from RMS - The Hospitality Cloud

Thanks for your positive feedback Josh! We are thrilled RMS is helping your campground reach its full potential. We are glad our user-friendly system is making managing your property easier. RMS is committed to ongoing software development and exceptional customer support.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

Baris G.
Industry: Hospitality
Company size: 10 000+ Employees

My favourite channel manager is present in RMS Cloud

Used Daily for 1+ year
Reviewed on 2020/11/21
Review Source: Capterra

RMS Cloud works as promised and all functionas are quite ok and helpful for our operations. Customer service is above expectations and it is easy to understand the whole system however more OTA integrations are essential.

Pros

As a hotel manager who used nearly the all considerable multiple channel management platforms in the industry, RMS Cloud's channel manager is by far the best one in terms of the functions it provides and the usability. The orientation period of RMS Cloud to the staff that I worked with was really low and they could use it like an expert after 40 minutes of training.

Cons

Altough functions are working great, the number of OTA integrations is still low and needs to be increased. Additionally more languages and the currencies should be supported in management panel which is essential for multi-national operating hotels with multi-national staff like ours.

Response from RMS

Hi Baris, thank you for this great feedback, we're so happy to hear that you rated our channel manager as the best you've ever used! We currently offer more than 100 OTA and distribution connections and that number is expanding - if there are any in particular you'd like to connect with, please drop a comment in our suggestion box and we will endeavour to help! More language and currency options are top of our roadmap and will be coming very soon. Thanks!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Bruce K.
Industry: Accounting
Company size: 2-10 Employees

RMS Training or the lack of!

Used Daily for 1+ year
Reviewed on 2020/08/25
Review Source: Capterra

New to the business 18 months ago and not soo young! we are looking forward to a break however, our biggest worry is leaving the park with someone because of RMS? - I think that we need a package named RMS Lite "Caravan/Holiday Park friendly) and someone to install and train the trainee face to face.

Pros

Once you understand it - it can be useful however, it is impossible to recommend that has you afraid of it!!

Cons

Hard to understand/use and achieve the most out of the programme - lack of one to one training and follow up by the company to support - train and help the users - over the web based training lacks understanding of the trainee - face to face you can see and check for understanding of the trainee. I am sure that more attention is required in this area so that the users can achieve a greater understanding and not be afraid to use the product features ---- please check with other users as I am sure that you will enhance the reputation of your brand and gain far more than loyal users.

Response from RMS

Hi Bruce! Thank you for leaving a review, I followed this up with support who let me know they reached out to you and assisted you with your queries. They might have mentioned this, but we'll soon be launching RMS University, a self-paced learning platform that will include a range of modules, from beginner through to advanced. We also have our help centre knowledge base that features articles, visual guides, webinars and videos to help you out with different topics. You can access it here: https://helpcentre.rmscloud.com/ Thanks!

Rating breakdown

Ease of Use
Customer Support

Likelihood to recommend: 5.0/10

Deanna C.
Industry: Hospitality
Company size: 51-200 Employees

RMS - best bang for your buck!

Used Daily for 2+ years
Reviewed on 2020/09/05
Review Source: Capterra

Pros

Very easy to use - staff can be trained on all functionality they need on a daily basis in the matter of a few days, not weeks like other software. Also, the system takes a bit of time to setup, but it is completely customizable to your needs. We operate boutique hotels and are able to save and easily access all guest and account info to provide the highest level of service.

Lon in tech support is the best!

Cons

It does take a bit of time to setup.

Response from RMS

Hi Deanna, thank you for your great review! We strive to provide user-friendly software to make managing your property easier. I will be sure to be pass your comments onto tech support. It's great to hear that you've had a positive experience so far and we look forward to working with you!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

James V.
Industry: Hospitality
Company size: 2-10 Employees

Be Patient!

Used Daily for 1+ year
Reviewed on 2019/08/06
Review Source: Capterra

The journey starts with a completely different mindset when using the software compared to other products. Once you have spent the time becoming accustomed to the product, it flows better than what we previously have used. RMS Apartment is our PMS software and our channel manager all in one. Further development will see RMS become the leader in PMS software in my opinion.

Pros

Functionality, cloud based. The layout is user friendly.

Cons

The lack of data conversion from my previous software. The outsourcing of the training to a third party "trainer". The channel manager needs developing and simplifying.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

User recommendation
8,7/10
Based on 310 user ratings
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RMS Cloud Pricing

RMS Cloud Pricing

Starting from
US$125,00/month
Free Trial
Subscription
Value for money

Pricing is per room, per month. Further details are available on request.

Pricing is per room, per month. Further details are available on request.

Value for Money
4,3/5
Based on 310 user ratings
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RMS Cloud Features

RMS Cloud Features

API
Activity Dashboard
Automatic Notifications
Availability Management
Billing & Invoicing
Booking Management
Calendar Management
Channel Management
Credit Card Processing
Discount Management
Electronic Payments
Inventory Management
Invoice Management
Online Booking Integration
Price Management
Promotions Management
Reporting & Statistics
Reservations Management
Room Booking
Third Party Integration
Features
4,3/5
Based on 310 user ratings
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Categories

Additional information for RMS Cloud

Additional information for RMS Cloud

Key features of RMS Cloud

  • Accounts receivable
  • Asset maintenance
  • Booking confirmation
  • Channel management
  • Compliance management
  • Customizable dashboard
  • Dynamic pricing
  • Event management
  • Food & beverage interfaces
  • GDS integration
  • Guest marketing
  • Housekeeping management
  • Online bookings
  • PCI-DSS compliant
  • POS integration
  • Real-time updates
  • Reporting & analytics
  • Reservation & booking management
  • Third party integrations

Benefits

  • The dashboard can be customized for different users, managers, and departments, and gives a real-time snapshot of activity.

  • Inventory can be distributed across multiple channels and managed from a single platform.

  • A ‘book now’ button can be embedded in property websites, allowing guests to book at any time, with automatic updates to availability and rates.

  • All reservations appear automatically in the booking screen, with confirmation emails sent to users and guests, and real-time availability updates to prevent double-booking.

  • Reservations can be color-coded on the booking chart, based on their source, company, travel agent, or any other criteria.

  • RMS Cloud FAQs

    RMS Cloud FAQs

    Below are some frequently asked questions for RMS Cloud.

    Q. What type of pricing plans does RMS Cloud offer?

    RMS Cloud offers the following pricing plans:

    Starting from: US$125,00/month

    Pricing model: Subscription

    Free Trial: Available

    Pricing is per room, per month. Further details are available on request.

    Q. What are the main features of RMS Cloud?

    RMS Cloud offers the following features:

    • Accounts receivable
    • Asset maintenance
    • Booking confirmation
    • Channel management
    • Compliance management
    • Customizable dashboard
    • Dynamic pricing
    • Event management
    • Food & beverage interfaces
    • GDS integration
    • Guest marketing
    • Housekeeping management
    • Online bookings
    • PCI-DSS compliant
    • POS integration
    • Real-time updates
    • Reporting & analytics
    • Reservation & booking management
    • Third party integrations

    Q. Who are the typical users of RMS Cloud?

    RMS Cloud has the following typical customers:

    Small Business, Mid Size Business

    Q. What languages does RMS Cloud support?

    RMS Cloud supports the following languages:

    English

    Q. What type of pricing plans does RMS Cloud offer?

    RMS Cloud has the following pricing plans:

    Subscription

    Q. Does RMS Cloud support mobile devices?

    We do not have any information about what devices RMS Cloud supports

    Q. What other apps does RMS Cloud integrate with?

    We do not have any information about what integrations RMS Cloud has

    Q. What level of support does RMS Cloud offer?

    RMS Cloud offers the following support options:

    Phone Support, Online Support, Knowledge Base, Video Tutorials