About RMS Cloud
RMS is a cloud-based hospitality property management solution designed to assist property managers and owners in managing bookings, availability, pricing, correspondence, billing, and more. The software is suitable for campgrounds, National Parks, RV parks, and marinas of all sizes, and can be deployed across multi-property environments, enabling groups and chains to manage data from all their properties in one system. Multi-properties have the ability to distribute inventory across numerous sites through integration with the global distribution system (GDS).
The RMS native channel manager allows users to connect to major OTAs without the need for a third-party interface, cutting down on commission fees and maximizing exposure. Users can also embed an internet booking engine (IBE) in their website, allowing guests to directly make reservations at any time, with rates and availability automatically updated in real-time.
Automated pricing rules can be created to maximize occupancy and yield, where rates intuitively adapt in response to supply and demand. The RMS built-in dashboard can be customized for each user, manager or department, and displays activity in real-time.
Pricing starting from:
US$10,00/month
- Free Version
- Free Trial
- Subscription
Top 5 alternatives to RMS Cloud
Key benefits of RMS Cloud
Typical Customers
- Freelancers
- Small Businesses (2-50)
- Mid-size Companies (51-500)
- Large enterprises (500 and more)
Deployment
- Cloud-based
- On-premise
Pricing starting from:
US$10,00/month
- Free Version
- Free Trial
- Subscription
Top 5 alternatives to RMS Cloud
Images
Features
Total features of RMS Cloud: 138
Alternatives
STAAH Channel Manager
RDPWin
SiteMinder
innRoad
Reviews
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- Industry: Hospitality
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Rms is for non computer literate people
Reviewed on 2019/03/16
Quality product and easy to use
Quality product and easy to use
Pros
Rms is easy to use on the many platforms available. Because it is in the cloud it has allowed our business to operate without being tied to the office. It has provided flexibility to our managers by being able to have the work life balance that modern workplaces strive to provide
Cons
It doesn’t work well with Microsoft edge on some platforms
- Industry: Hospitality
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Be Patient!
Reviewed on 2019/08/06
The journey starts with a completely different mindset when using the software compared to other...
The journey starts with a completely different mindset when using the software compared to other products. Once you have spent the time becoming accustomed to the product, it flows better than what we previously have used. RMS Apartment is our PMS software and our channel manager all in one. Further development will see RMS become the leader in PMS software in my opinion.
Pros
Functionality, cloud based. The layout is user friendly.
Cons
The lack of data conversion from my previous software. The outsourcing of the training to a third party "trainer". The channel manager needs developing and simplifying.
Alternatives Considered
NewbookReasons for Choosing RMS Cloud
We decided to make the switch after inheriting HiRum when we purchased the business. Many people like ourselves stick with the software they inherit and through becoming content with what they have, never make the change to other property management software. We are glad that we made the switch!Switched From
HiRUM Software Solutions- Industry: Leisure, Travel & Tourism
- Company size: 11–50 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
Support almost non existant and you cant really talk to humans and when you do they brush you...
Reviewed on 2021/01/04
Would not recommend at all. Certainly have only found two staff easy to deal with [SENSITIVE...
Would not recommend at all. Certainly have only found two staff easy to deal with [SENSITIVE CONTENT HIDDEN] being amazing.. The rest not so much.
Pros
When we first spoke to them they offered / really sold us on the product and it was a bit like following sheep. Its widely used so must be great - but certainly not for all industires.
We like that it offers a booking system / management system all in one.... However ...
Do your research !!
Cons
The software in itself is very complex and takes a lot of training to use - all of which you have to pay for becasue its outsourced. Once proficient I'm sure it offers everything you need although becasue they have tried to cover so many industries it very convoluted.
The set up takes a LOT of time and a lot of loading and if you are not a hotel I would think very carefully before choosing this product.
If you are a holiday home company or a company that has more than a few room / rate options its a long long long tedious set up all of which you are paying for and the only support option is through the system itself and the staff close support queries before they are fixed.
It does NOT include any document management system, its included triggered email messages ALL end up in peoples spam folders, it has no option to load or personalize things, it DOES NOT WORK ON PHONE OR IPAD, the app is VERY UNFRIENDLY and stalls constantly. The program itself hangs constantly and as you need to work on it 12 hours a day its very frustrating and all the while you are paying through the nose.
When you ask for compensation for your loaded work schedule becasue the program that's supposed to make life easier doesn't they are extremely rude and defensive.
Response from RMS
Hi Danielle, thank you for your review. We take all feedback seriously and acknowledge your points raised. Our onboarding team will continue to work closely with you to resolve your concerns.
- Industry: Hospitality
- Company size: 2–10 Employees
- Used Daily for 1-5 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Feature packed, making our job easier.
Reviewed on 2022/12/19
We're excited about increasing our capacity to use more of the features available in the software....
We're excited about increasing our capacity to use more of the features available in the software. It's fantastic to have local, fast, easy, friendly support.
Pros
The support when onboarding, the resources available, the new options for our business are streamlining and enhancing both staff and guest experience, and helping us to build better long term relationships with our regular guests. It has also given us the tools we need to expand our reception management staff, making handovers, invoicing and communication much easier.
Cons
Trying to do group / connected bookings when you cannot see the main booking calendar page. Not being able to easily add an availability calendar via a plugin directly onto to our wordpress website - that would be a great asset.
- Industry: Hospitality
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Happy customer
Reviewed on 2021/04/07
Pros
just its simplicity and visually everything is in the one screen.
Cons
We are using RMS enterprise and our main issue is we are unable to roll over repeat charges differently at each park
one of our parks have residents and their repeat charges need to roll every week
our other parks only have annuals and would like to roll over 70 days before due date but we are unable to to this (this was one thing we liked about Newbook)
Response from RMS
Hi Jenny, thank you for sharing your RMS experience, we appreciate the feedback. We're so pleased that you are ejoying the simplicity of the system and find it visually appealing - one huge focus for us was enhancing the software so that all relevant information could be captured in one place to save clicking between screens, so we're happy to hear your feedback on that one!
Thank you for raising that issue, I have passed it on to our product development team to make them aware.
Please reach out to our friendly support team if you have any questions - they are available 24/7 and always happy to help. -Hayley
RMS Cloud FAQs
Below are some frequently asked questions for RMS Cloud.Q. What type of pricing plans does RMS Cloud offer?
RMS Cloud offers the following pricing plans:
- Starting from: US$10,00/month
- Pricing model: Subscription
- Free Trial: Available
Pricing is formulated based on your property. It takes into account the number of sites or slips as well as the number of properties. There is also a one-time fee that is comprised of setup, migration, and training.
Q. Who are the typical users of RMS Cloud?
RMS Cloud has the following typical customers:
Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000
Q. What languages does RMS Cloud support?
RMS Cloud supports the following languages:
Arabic, Chinese, English, French, German, Japanese, Spanish, Thai
Q. Does RMS Cloud support mobile devices?
RMS Cloud supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does RMS Cloud integrate with?
RMS Cloud integrates with the following applications:
Braintree, Criton, MYOB Business, Quickbooks Online, RezGain, Stripe, Xero
Q. What level of support does RMS Cloud offer?
RMS Cloud offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat
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