RMS Cloud
About RMS Cloud
RMS is a cloud-based hospitality property management solution designed to assist property managers and owners in managing bookings, availability, pricing, correspondence, billing, and more. The software is suitable for campgrounds, National Parks, RV parks, and marinas of all sizes, and can be deployed across multi-property environments, enabling groups and chains to manage data from all their properties in one system. Multi-properties have the ability to distribute inventory across numerous sites through integration with the global distribution system (GDS).
The RMS native channel manager allows users to connect to major OTAs without the need for a third-party interface, cutting down on commission fees and maximizing exposure. Users can also embed an internet booking engine (IBE) in their website, allowing guests to directly make reservations at any time, with rates and availability automatically updated in real-time.
Automated pricing rules can be created to maximize occupancy and yield, where rates intuitively adapt in response to supply and demand. The RMS built-in dashboard can be customized for each user, manager or department, and displays activity in real-time.
Key benefits of RMS Cloud
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- Industry: Hospitality
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great Reservation Software!!!!
Reviewed on 2022/07/25
RMS has allowed us to put great controls in place to realize our full potential in the marketplace!
RMS has allowed us to put great controls in place to realize our full potential in the marketplace!
Pros
It has a great interface, is easy to use, has real-time online bookings and is overall just a great system! Most other RV reservation software out there is clunky.
Cons
The programmers need to stop playing with the reports and report scheduling.
- Industry: Hospitality
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 5.0 /10
great features, cumbersome to use, set up is a nightmare
Reviewed on 2021/03/30
As far as managing straight forward reservations, it does the job for us. I can see the potential...
As far as managing straight forward reservations, it does the job for us. I can see the potential of numerous features, but it's mostly wasted in our small mom and pop company. If we wouldn't lose our customer history and it wasn't such a pain to migrate our database, I'd find something that is easier for me to use.
Pros
The triggered correspondence and ability to send SMS to our in house guests are great features. Some of the reports are very helpful.
Cons
It's cumbersome to set up, not intuitive, I find it far more difficult to set up new rates or make changes in set up than our previous 2 reservation systems. I'm not techy, and would not recommend it to anyone unless I know they are tech savvy.
Alternatives Considered
SeekomReasons for Choosing RMS Cloud
Our previous software had a few glitches and didn't have all the features we wanted. I had a mental lapse and thought I should let our son-in-law pick the new software.Reasons for Switching to RMS Cloud
We permitted our manager-in-training to make the decision. Never again.Response from RMS
Hi Debbie, thank you for leaving an honest review. We're really pleased to hear that you like the triggered SMS capabilities and find that useful in the running of your holiday park.
For setting rates, this help centre article explains all the different rate types in a visually appealing, step-by-step way which might be useful to you: https://helpcentre.rmscloud.com/rate-setup/rates-overview
The RMS system is pretty robust and can take some time to get familiar with. We'd love to help you navigate and utilise the features that will benefit your business - please feel free to call us any time or log a service request, and our friendly support team will be happy to help. Alternatively, we have over 100 bite-sized video tutorials on YouTube that show you how to use popular elements of the system: https://www.youtube.com/channel/UCF60pnsOHpe0JPDLPrcRBJg
Hope that helps! Hayley
- Industry: Recreational Facilities & Services
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 4.0 /10
customer service
Reviewed on 2023/04/26
Pros
The customer support is the best, it is the one reason I have not switched to another provider.
Cons
slow system
- Industry: Hospitality
- Company size: 10,000+ Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
My favourite channel manager is present in RMS Cloud
Reviewed on 2020/11/21
RMS Cloud works as promised and all functionas are quite ok and helpful for our operations....
RMS Cloud works as promised and all functionas are quite ok and helpful for our operations. Customer service is above expectations and it is easy to understand the whole system however more OTA integrations are essential.
Pros
As a hotel manager who used nearly the all considerable multiple channel management platforms in the industry, RMS Cloud's channel manager is by far the best one in terms of the functions it provides and the usability. The orientation period of RMS Cloud to the staff that I worked with was really low and they could use it like an expert after 40 minutes of training.
Cons
Altough functions are working great, the number of OTA integrations is still low and needs to be increased. Additionally more languages and the currencies should be supported in management panel which is essential for multi-national operating hotels with multi-national staff like ours.
Reasons for Choosing RMS Cloud
RMS Cloud's multiple channel manager is the most user friendly and easy to implement. Our staff could adopt to work with that easier then STAAH that's why we switched to RMS Cloud.Switched From
STAAH Channel ManagerReasons for Switching to RMS Cloud
RMS Cloud was the superior to other alternatives in terms of functions and user experience for especially for our beginner level staff.Response from RMS
Hi Baris, thank you for this great feedback, we're so happy to hear that you rated our channel manager as the best you've ever used! We currently offer more than 100 OTA and distribution connections and that number is expanding - if there are any in particular you'd like to connect with, please drop a comment in our suggestion box and we will endeavour to help! More language and currency options are top of our roadmap and will be coming very soon. Thanks!
- Industry: Hospitality
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Thank you
Reviewed on 2020/09/30
I have very happy with RMS as it meets all my requirements and the support is superior to other...
I have very happy with RMS as it meets all my requirements and the support is superior to other channel managers and property management systems
Pros
I find the overall RMS cloud management for my accommodation business to be superior and easier for all staff to use than other property management systems.
Cons
There is nothing that I can condider that I am unhappy with or does not meet my needs. If ever I have a problem it is a connection drop out or the operator (including myself) may need further training using the help menu.
Response from RMS
Hi Mel, thank you so much for taking the time to share this wonderful review! We're thrilled to hear that RMS is helping your accommodation business thrive and that it meets all your needs. We're a company that is constantly innovating to make life easier for property operators so watch this space for new features and enhancements! We look forward to continuing working with you :)
RMS Cloud FAQs
Below are some frequently asked questions for RMS Cloud.Q. What type of pricing plans does RMS Cloud offer?
RMS Cloud offers the following pricing plans:
- Pricing model: Subscription
- Free Trial: Not Available
Pricing is formulated based on your property. It takes into account the number of sites or slips as well as the number of properties. There is also a one-time fee that is comprised of setup, migration, and training.
Q. Who are the typical users of RMS Cloud?
RMS Cloud has the following typical customers:
Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does RMS Cloud support?
RMS Cloud supports the following languages:
Arabic, Chinese, English, French, German, Japanese, Spanish, Thai
Q. Does RMS Cloud support mobile devices?
RMS Cloud supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does RMS Cloud integrate with?
RMS Cloud integrates with the following applications:
Braintree, Criton, MYOB Business, QuickBooks Online, RateGain, Stripe, Xero
Q. What level of support does RMS Cloud offer?
RMS Cloud offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat
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