Help Desk Migration

Online help desk data migration service

4,8 /5 (102 reviews) Write a Review!

Help Desk Migration Overview

What is Help Desk Migration?

Help Desk Migration is an online migration service that allows organizations of all sizes to move data from one help desk platform to another. Companies are able to migrate tickets, agents, contacts, attachments and other data within a few hours between different help desk systems.

To begin transferring data, users need to grant access to their current and new help desks by creating an account. Users then select which objects they wish to migrate by mapping the necessary fields. Before paying for the service and proceeding with data migration, users are able to perform a free preview migration to ensure the results suit their needs.

After the preview migration has finished, users can transfer all data and check the results to make sure everything is in place on their new help desk software to complete migration. The service supports thirty of the most popular help desk systems including Zendesk, Freshdesk, Freshservice, Jira Desk, Kayako, Zoho Desk, HappyFox, and more.

Custom migration features require pre-migration validation by Help Desk MIgration’s tech team who audit the database structure to ensure safe migration. Installation, parameters, data amount, configuration and customizations are all checked before preparing the data transfer. Users can preview migration results, double-check data, and then complete the full data migration process.

Help Desk Migration Overview

Pricing

Starting from
US$1,00

Pricing options

Free Trial
One Time License
Value for money

The cost of the service depends on the amount of data to migrate.

Contact Help Desk Migration for detailed pricing information.


Help Desk Migration Features

Devices
Business size
S M L
Markets
United States
Supported Languages
English, Russian, Ukrainian

Media

Connect your source platform and target platform
Choose records for migration and map necessary fields.
Run the Free Demo Migration, validate the result and proceed with the Full Data Migration.
Help Desk Migration video Help Desk Migration screenshot: Connect your source platform and target platform Help Desk Migration screenshot: Choose records for migration and map necessary fields. Help Desk Migration screenshot: Run the Free Demo Migration, validate the result and proceed with the Full Data Migration.

Help Desk Migration Reviews

Help Desk Migration Reviews

Overall rating
4,8
/
5
Excellent
86

Very good
16

Average
0

Poor
0

Terrible
0

Value for Money
4,8
Features
4,8
Ease of Use
4,8
Customer Support
5
100% recommended this app
Gauthier E.

Migration from Oracle Cloud to Zendesk. A smooth transition.

Having a smooth transition from our old CRM to our new ticketing system.
Maintaining our old data accessible for our CS agents.


Carol S.

This product was perfect for helping us migrate our support ticketing software!

We migrated from Zendesk to Hubspot for our ticketing software.


Daelan W.

Worked as expected

Overall it was positive


Frederick S.

Easy peasy

GREAT! Merged separate company entities into a single instance to get a more comprehensive picture of our customers' needs.


Anthony W.

Help Desk Migration Review

We used Help Desk Migration to move from the Zoho Desk Support Platform over to the Zendesk Support Platform as we wanted to restart with a fresh interface and something that was more customizable and programmable. Help Desk Migration helped with getting our Data over so we didn't lose any tickets or have to recreate any user accounts at all.


Gauthier E.
Industry: Sporting Goods
Company size: 1 001-5 000 Employees

Migration from Oracle Cloud to Zendesk. A smooth transition.

Used Daily for 1-5 months
Reviewed on 2018/05/03
Review Source: Capterra

Having a smooth transition from our old CRM to our new ticketing system.
Maintaining our old data accessible for our CS agents.

Pros

Amazing support and technical advice.
Delivery was made according to the original project schedule.
No extra charges than what was quoted.

Cons

Our custom logics were not compatible with the automated import feature. This issue was handled in a timely manner and with professionalism.

Response from Help Desk Migration

Thank you, Gauthier!
I wish you and Thule Group all the best!

Kind regards,
John

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

Carol S.
Industry: Online Media
Company size: 11-50 Employees

This product was perfect for helping us migrate our support ticketing software!

Used Other for 1-5 months
Reviewed on 2020/02/14
Review Source: Capterra

We migrated from Zendesk to Hubspot for our ticketing software.

Pros

The free demo allowed me to test the functionality of the migration, examine the results, tweak the settings, and retest. I did this at least 50 times and asked support a ton of questions. They were extremely fast at replying and super helpful.

Cons

The only con was that during the final live migration, the tool got stuck twice on bad data, and their support (who responded quickly to help) had to do something to fix. It would be good if the tool could skip these bad records and keep going, and then spit out a report at the end of what was missed.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Daelan W.
Industry: Apparel & Fashion
Company size: 11-50 Employees

Worked as expected

Used Other for 1-5 months
Reviewed on 2019/11/15
Review Source: Capterra

Overall it was positive

Pros

The migration tool worked as expected. It effectively migrated all of our Desk.com cases into ZenDesk.

Cons

The software is very expensive. I don't think their price is aligned with the overall value. If it was 50% cheaper I would see much more value. They have overpriced it.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 7.0/10

Frederick S.
Industry: Consumer Electronics
Company size: 11-50 Employees

Easy peasy

Used Daily for 1+ year
Reviewed on 2020/08/03
Review Source: Capterra

GREAT! Merged separate company entities into a single instance to get a more comprehensive picture of our customers' needs.

Pros

Super easy to setup and use
Support was there ALL the way

Cons

Had to create myself on the SOURCE system and grab 'Account Owner' status in order to get things done easier; if anything can be done to make that less hassle-free could be a bonus

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Anthony W.
Industry: Computer Hardware
Company size: 51-200 Employees

Help Desk Migration Review

Used Other for 1-5 months
Reviewed on 2020/02/17
Review Source: Capterra

We used Help Desk Migration to move from the Zoho Desk Support Platform over to the Zendesk Support Platform as we wanted to restart with a fresh interface and something that was more customizable and programmable. Help Desk Migration helped with getting our Data over so we didn't lose any tickets or have to recreate any user accounts at all.

Pros

The software was easy to use and we were able to migrate all our data in less than 4 hours which was really good assuming we had over 5,000 records of tickets, companies, organizations, etc. They have a wide range of platforms that they support which is really good. The customer support service at Help Desk Migration was really useful and provided a Delta migration for a few stray tickets free of charge, which was really helpful to conclude our Data Migration.

Cons

I didn't have complete control over my migration, I can see why however it just meant that a few things were more confusing, it would be good If I could set defaults for assignee's automatically, but it all worked out in the end.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 8.0/10

User recommendation
9,6/10
Based on 102 user ratings
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Help Desk Migration Pricing

Help Desk Migration Pricing

Starting from
US$1,00
Free Trial
One Time License
Value for money

The cost of the service depends on the amount of data to migrate.

Contact Help Desk Migration for detailed pricing information.

The cost of the service depends on the amount of data to migrate.

Contact Help Desk Migration for detailed pricing information.

Value for Money
4,8/5
Based on 102 user ratings
Compare value for money rating with alternatives
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Help Desk Migration Features

Help Desk Migration Features

API
Access Control
Activity Dashboard
Activity Tracking
Alerts / Escalation
Auditing
Automatic Notifications
Collaboration Tools
Compliance Management
Data Import/Export
Data Visualization
Drag & Drop Interface
Monitoring
Real Time Data
Real Time Monitoring
Reporting & Statistics
Search Functionality
Third Party Integration
User Management
Workflow Management
Features
4,8/5
Based on 102 user ratings
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Categories

Additional information for Help Desk Migration

Additional information for Help Desk Migration

Key features of Help Desk Migration

  • Audit database structure
  • Chat history migration
  • Companies migration
  • Contacts migration
  • Custom migration
  • Data Import
  • Data Import/Export
  • Data Mapping
  • Data migration
  • Data transfer setup options
  • Email login
  • FAQs migration
  • Flexibility
  • Free demo migration & preview
  • Fully-automated migration
  • Help desk database migration
  • Knowledge base migration
  • Notes migration
  • Pre-migration validation
  • Queries
  • Records migration
  • Requests migration
  • SLA migration
  • Social account login
  • Support during migration
  • Tickets migration
  • Upload CSV-files

Benefits

Help Desk Migration is fully-automated, enabling organizations to quickly and safely migrate tons of information within a few hours and without additional software.

The platform offers a free demo migration that allows users to see the actual results of migration before purchasing the service.

Users can choose between fully automated migration, custom migration, or manual migration by uploading CSV-files.

Help Desk Migration eliminates the need to manually move complete customer support activity history from existing help desk platforms to new systems.

Organizations are able to migrate customers, tickets, and all customer communication without any programming skills.

Help Desk Migration FAQs

Help Desk Migration FAQs

Below are some frequently asked questions for Help Desk Migration.

Q. What type of pricing plans does Help Desk Migration offer?

Help Desk Migration offers the following pricing plans:

Starting from: US$1,00

Pricing model: One Time License

Free Trial: Available

The cost of the service depends on the amount of data to migrate. Contact Help Desk Migration for detailed pricing information.

Q. What are the main features of Help Desk Migration?

Help Desk Migration offers the following features:

  • Audit database structure
  • Chat history migration
  • Companies migration
  • Contacts migration
  • Custom migration
  • Data Import
  • Data Import/Export
  • Data Mapping
  • Data migration
  • Data transfer setup options
  • Email login
  • FAQs migration
  • Flexibility
  • Free demo migration & preview
  • Fully-automated migration
  • Help desk database migration
  • Knowledge base migration
  • Notes migration
  • Pre-migration validation
  • Queries
  • Records migration
  • Requests migration
  • SLA migration
  • Social account login
  • Support during migration
  • Tickets migration
  • Upload CSV-files

Q. Who are the typical users of Help Desk Migration?

Help Desk Migration has the following typical customers:

Small Business, Large Enterprises, Public Administrations, Non Profit, Freelancers, Mid Size Business

Q. What languages does Help Desk Migration support?

Help Desk Migration supports the following languages:

English, Russian, Ukrainian

Q. What type of pricing plans does Help Desk Migration offer?

Help Desk Migration has the following pricing plans:

One Time License

Q. Does Help Desk Migration support mobile devices?

We do not have any information about what devices Help Desk Migration supports

Q. What other apps does Help Desk Migration integrate with?

Help Desk Migration integrates with the following applications:

Freshdesk, HappyFox, Help Scout, Kayako, LiveAgent, ManageEngine ServiceDesk Plus, SolarWinds Service Desk, TeamSupport, UserVoice, Zendesk

Q. What level of support does Help Desk Migration offer?

Help Desk Migration offers the following support options:

Phone Support, Online Support