About Help Desk Migration

Help Desk Migration is an online migration service that allows organizations of all sizes to move data from one help desk platform to another. Companies are able to migrate tickets, agents, contacts, attachments and other data within a few hours between different help desk systems.

To begin transferring data, users need to grant access to their current and new help desks by creating an account. Users then select which objects they wish to migrate by mapping the necessary fields. Before paying for the service and proceeding with data migration, users are able to perform a free preview migration to ensure the results suit their needs.

After the preview migration has finished, users can transfer all data and check the results to make sure everything is in place on their new help desk software to complete migration. The service supports thirty of the most popular help desk systems including Zendesk, Freshdesk, Freshservice, Jira Desk, Kayako, Zoho Desk, HappyFox, and more.

Custom migration features require pre-migration validation by Help Desk MIgration’s tech team who audit the database structure to ensure safe migration. Installation, parameters, data amount, configuration and customizations are all checked before preparing the data transfer. Users can preview migration results, double-check data, and then complete the full data migration process.

Pricing starting from:

N/A

  • Free Version
  • Free Trial
  • Subscription

Top 5 alternatives to Help Desk Migration

Key benefits of Help Desk Migration

Help Desk Migration is fully-automated, enabling organizations to quickly and safely migrate tons of information within a few hours and without additional software.

The platform offers a free demo migration that allows users to see the actual results of migration before purchasing the service.

Users can choose between fully automated migration, custom migration, or manual migration by uploading CSV-files.

Help Desk Migration eliminates the need to manually move complete customer support activity history from existing help desk platforms to new systems.

Organizations are able to migrate customers, tickets, and all customer communication without any programming skills.

Devices

Business size

S M L

Markets

Ukraine, United States

Supported Languages

English, Russian, Ukrainian

Pricing starting from:

N/A

  • Free Version
  • Free Trial
  • Subscription

Top 5 alternatives to Help Desk Migration

Images

Help Desk Migration Software - Connect your source platform and target platform
Help Desk Migration Software - Choose records for migration and map necessary fields.
Help Desk Migration Software - Run the Free Demo Migration, validate the result and proceed with the Full Data Migration.
View 4 more
Help Desk Migration video
Help Desk Migration Software - Connect your source platform and target platform Help Desk Migration Software - Choose records for migration and map necessary fields. Help Desk Migration Software - Run the Free Demo Migration, validate the result and proceed with the Full Data Migration.

Features

Total features of Help Desk Migration: 9

  • Access Controls/Permissions
  • Data Capture and Transfer
  • Data Extraction
  • Data Import/Export
  • Data Mapping
  • Data Migration
  • Data Replication
  • Data Storage Management
  • Database Conversion

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Reviews

Overall rating

4,8 /5
(102)
Value for Money
4,8/5
Features
4,8/5
Ease of Use
4,8/5
Customer Support
5,0/5

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Showing 5 reviews of 102
Gauthier E.
Overall rating
  • Industry: Sporting Goods
  • Company size: 1 001-5 000 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Migration from Oracle Cloud to Zendesk. A smooth transition.

Reviewed on 2018/05/03

Having a smooth transition from our old CRM to our new ticketing system.
Maintaining our old data...

Having a smooth transition from our old CRM to our new ticketing system.
Maintaining our old data accessible for our CS agents.

Pros

Amazing support and technical advice.
Delivery was made according to the original project schedule.
No extra charges than what was quoted.

Cons

Our custom logics were not compatible with the automated import feature. This issue was handled in a timely manner and with professionalism.

Response from Help Desk Migration

Thank you, Gauthier!
I wish you and Thule Group all the best!

Kind regards,
John

Carol S.
Overall rating
  • Industry: Online Media
  • Company size: 11-50 Employees
  • Used for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

This product was perfect for helping us migrate our support ticketing software!

Reviewed on 2020/02/14

We migrated from Zendesk to Hubspot for our ticketing software.

We migrated from Zendesk to Hubspot for our ticketing software.

Pros

The free demo allowed me to test the functionality of the migration, examine the results, tweak the settings, and retest. I did this at least 50 times and asked support a ton of questions. They were extremely fast at replying and super helpful.

Cons

The only con was that during the final live migration, the tool got stuck twice on bad data, and their support (who responded quickly to help) had to do something to fix. It would be good if the tool could skip these bad records and keep going, and then spit out a report at the end of what was missed.

Daelan W.
Overall rating
  • Industry: Apparel & Fashion
  • Company size: 11-50 Employees
  • Used for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Worked as expected

Reviewed on 2019/11/15

Overall it was positive

Overall it was positive

Pros

The migration tool worked as expected. It effectively migrated all of our Desk.com cases into ZenDesk.

Cons

The software is very expensive. I don't think their price is aligned with the overall value. If it was 50% cheaper I would see much more value. They have overpriced it.

Ryan S.
Overall rating
  • Industry: Internet
  • Company size: 11-50 Employees
  • Used for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Masterful help desk migration in just a few steps

Reviewed on 2020/08/13

I had a fantastic experience using the app. We migrated over 150K unique records from Help Scout to...

I had a fantastic experience using the app. We migrated over 150K unique records from Help Scout to Teamwork Desk using Help Desk Migration, and all of our data was transferred and mapped perfectly. The migration hung up a few times, but that was due to API limits on both the source and destination apps. Even when the migration got stuck, the team at Help Desk Migration fixed the process and restarted without us needing to submit a support request.

Pros

The customer support and quality of the migration app were phenomenal. Honestly, the two most important pieces of an app like this, which are data integrity, and a fast and responsive team were best-in-class.

Cons

There were a few things during the payment process that were hard to follow. For example, the ability to start a full migration didn't start until several minutes after we made payment, so it was a bit confusing.

Verified Reviewer
Overall rating
  • Industry: Legal Services
  • Company size: 51-200 Employees
  • Used for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Painless migration from Spiceworks to Jira Service Desk

Reviewed on 2018/09/06

Pros

The Help Desk Migration folks made our transition from Spiceworks to Jira Service Desk easy. They took care of mapping the Spiceworks fields to equivalent fields in Jira Service Desk for tickets and users. Gave me a sample migration to validate against. When it came time for the production migration, they worked within my schedule so I could keep service downtime to a minimum. They were very responsive throughout, especially impressive given the 9 hour time zone difference.

Cons

Nothing at all to dislike about this service.

Response from Help Desk Migration

Thank you!

Showing 5 reviews of 102 Read all reviews

Help Desk Migration FAQs

Below are some frequently asked questions for Help Desk Migration.

Help Desk Migration offers the following pricing plans:

  • Starting from:
  • Pricing model: Free Version
  • Free Trial: Available

The cost of the service depends on the amount of data to migrate. Contact Help Desk Migration for detailed pricing information.

Help Desk Migration has the following typical customers:

Self Employed, 2-10, 11-50, 51-200, 201-500, 501-1 000, 1 001+

Help Desk Migration supports the following languages:

English, Russian, Ukrainian

Help Desk Migration supports the following devices:

Help Desk Migration integrates with the following applications:

Cayzu, Desk.com, Freshdesk, Freshservice, Groove, HappyFox Help Desk, Help Scout, Intercom, JIRA Service Management, Kayako, LiveAgent, ManageEngine ServiceDesk Plus, Oracle B2C Service, Parature, SolarWinds Service Desk, SysAid, TeamSupport, UserVoice, Zendesk

Help Desk Migration offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat

Related categories

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