Voiptime Cloud

Great call center software for SMB and Enterprises

4,8 /5 (78 reviews) Write a Review!

Voiptime Cloud Overview

What is Voiptime Cloud?

Increase agents' talking time up to 300% with the enterprise-level contact center software tailored to your needs.. The software is designed to triple outbound call volumes and comply with FCC at the same time. It has everything you'll ever need: campaign flexibility, three dialing modes (Preview, Power, Predictive), effective team management, real-time monitoring and comprehensive reporting. Start in a few clicks and easily integrate your favorite business tools. Enjoy the capabilities of Voiptime Cloud software trusted by 1000+ users!

It is an ideal solution for the sales & call center professionals working with the high call volumes and looking to make the calling process easier to oversee and manage. Our software will be especially useful for telesales, telemarketing and sales departments doing mass outbound campaigns (dialing globally).

Voiptime Cloud Overview

Pricing

Starting from
US$70,00/month

Pricing options

Free Trial
Subscription
Value for money

Discounts for big teams


Voiptime Cloud Features

Devices
Business size
S M L
Markets
United States, Canada, United Kingdom, Australia, India and 3 others, Germany, Brazil, Mexico
Supported Languages
English, Russian, Thai, Ukrainian

Media

Contacts tab
List of campaigns
Campaigns report
User's KPI report
Voiptime Cloud screenshot: Contacts tab Voiptime Cloud screenshot: List of campaigns Voiptime Cloud screenshot: Campaigns report Voiptime Cloud screenshot: User's KPI report Voiptime Cloud screenshot: Voiptime Cloud screenshot: Voiptime Cloud screenshot:

Voiptime Cloud Reviews

Voiptime Cloud Reviews

Overall rating
4,8
/
5
Excellent
60

Very good
18

Average
0

Poor
0

Terrible
0

Value for Money
4,8
Features
4,5
Ease of Use
4,8
Customer Support
4,8
100% recommended this app
Vladimir L.

Extremely simple and reliable software for sales


Martin W.

Online dialer, recording, lead management and scheduling


Lucy D.

Outbound calls software with lead management options

Outbound calling, lead management options, affordable prices, online access.


Nazar B.

Makes sales more effective


Dmitry A.

The best solution for SMBs


Vladimir L.

Extremely simple and reliable software for sales

Used Daily for 2+ years
Reviewed on 2017/11/14
Review Source: Capterra

Pros

It's really great software that helps to lead and manage our customers. It helps to organize our sales in a more productive way so that we don't miss any opportunity. Thanks to the real-time dashboard, I can now analyze and control data and monitor my team's work. In addition, while working with a big amount of customers, I can customize fields for client's card and import data easily. And one more thing, now we don't worry about forgetting our planned events and meetings as with this cool system we receive reminders not only in software but also to our email address.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

Martin W.

Online dialer, recording, lead management and scheduling

Used Daily for 6-12 months
Reviewed on 2017/06/08
Review Source: GetApp

Pros

I own a telesales company with a head office in Amsterdam and remote agents in different countries. All my employees use Voiptime to manage prospective clients and to make calls. This is a cloud solution, easy to log in, with excellent call quality. We record all conversations and are able to download them and to send to our clients who can proceed with leads.
Lead and call statuses, callback, notes, lead source features help to work with leads more effectively.
We definitely recommend this to business looking for a system to manage leads and to make online calls.

Cons

Only desktop version, no mobile application. Only outbound calls. When we export the database from the system into .exl file, we are able to export only lead contact information, no notes.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Lucy D.
Industry: Information Technology & Services
Company size: 11-50 Employees

Outbound calls software with lead management options

Used Daily for 1-5 months
Reviewed on 2017/06/02
Review Source: Capterra

Outbound calling, lead management options, affordable prices, online access.

Pros

Voiptime combines lead management tools with an outbound dialer. This was the main factor why we have chosen to work with this software. The price of Voiptime is relatively affordable, in combination with call rates of our sip provider, we've got quite a good deal. Unlimited call recording capacity storage, unlimited quantity of leads.

Cons

Very limited reports, system does not enable to buy a sip number as a part of the solution, only outbound calling options.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 8.0/10

Nazar B.

Makes sales more effective

Used Daily for 1+ year
Reviewed on 2018/01/19
Review Source: Capterra

Pros

This software is a lifesaver to my day-to-day sales functions. It helps me to organize my performance and to be super productive. Now I can easily track lead's status, see all client's communication and listen to my previous calls. With the help of click-to-call functionality, I can reach to my clients just with one click.
Cons: I don't have now some urgent minuses. Completely satisfied with it. In future, it will be great to be able to create email templates

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Dmitry A.
Industry: Computer Games
Company size: 501-1 000 Employees

The best solution for SMBs

Used Daily for 6-12 months
Reviewed on 2018/03/13
Review Source: Capterra

Pros

VoiptimeCloud has helped us to become better organized and procedural about our business development and sales. It automates the work of our sales reps and they now can focus on working with leads and developing opportunities, not on data entry.
The speed and flexibility of the tool are impressive - finding contacts, creating views, calling directly from client's card, and updating information has become much faster and effective.
The user interface is well designed and friendly.

Cons

I dislike nothing. However, it would be good to be able to make internal calls between managers for solving some urgent issues.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

User recommendation
9,4/10
Based on 78 user ratings
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Voiptime Cloud Pricing

Voiptime Cloud Pricing

Starting from
US$70,00/month
Free Trial
Subscription
Value for money

Discounts for big teams

Discounts for big teams

Value for Money
4,8/5
Based on 78 user ratings
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Voiptime Cloud Features

Voiptime Cloud Features

API
Activity Dashboard
Activity Tracking
Automatic Notifications
CRM Integration
Collaboration Tools
Contact Database
Contact Management
Customizable Templates
Data Import/Export
Lead Capture
Lead Management
Real Time Data
Reporting & Statistics
Sales Analytics
Sales Reporting
Sales Tracking
Search Functionality
Third Party Integration
Workflow Management
Features
4,5/5
Based on 78 user ratings
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Categories

Additional information for Voiptime Cloud

Additional information for Voiptime Cloud

Key features of Voiptime Cloud

  • Activity tracking
  • Automatic notifications
  • Call recording
  • Client cards
  • Cold calling
  • Custom fields
  • Dashboard
  • Email integration
  • Follow-up & callback scheduling
  • Individual calendars
  • Interaction history
  • Lead capture
  • Lead distribution
  • Lead filtering & grouping
  • Lead management
  • Lead nurturing
  • Lead segmentation
  • Lead source tracking
  • Lead status tracking
  • Meeting & call notes
  • Online dialer
  • Pipeline management
  • Task reminders
  • Timeline view
  • Web form integration

Benefits

Enterprise-level full-featured contact center solution;
Rapid deployment by our IT team within 2 business days;
Two-way API integration with your business applicationss;
Ultimate audit of business processes in your call centre department carried out by our experts with more than 10 years experience;
Professional technical support (8/5; 24/7 with the ability to discuss SLA) and ongoing network monitoring;
High availability and guaranteed uptime 99.9%;
Easy scalability with no substantial efforts.

Voiptime Cloud FAQs

Voiptime Cloud FAQs

Below are some frequently asked questions for Voiptime Cloud.

Q. What type of pricing plans does Voiptime Cloud offer?

Voiptime Cloud offers the following pricing plans:

Starting from: US$70,00/month

Pricing model: Subscription

Free Trial: Not Available

Discounts for big teams

Q. What are the main features of Voiptime Cloud?

Voiptime Cloud offers the following features:

  • Activity tracking
  • Automatic notifications
  • Call recording
  • Client cards
  • Cold calling
  • Custom fields
  • Dashboard
  • Email integration
  • Follow-up & callback scheduling
  • Individual calendars
  • Interaction history
  • Lead capture
  • Lead distribution
  • Lead filtering & grouping
  • Lead management
  • Lead nurturing
  • Lead segmentation
  • Lead source tracking
  • Lead status tracking
  • Meeting & call notes
  • Online dialer
  • Pipeline management
  • Task reminders
  • Timeline view
  • Web form integration

Q. Who are the typical users of Voiptime Cloud?

Voiptime Cloud has the following typical customers:

Small Business, Large Enterprises, Mid Size Business

Q. What languages does Voiptime Cloud support?

Voiptime Cloud supports the following languages:

English, Russian, Thai, Ukrainian

Q. What type of pricing plans does Voiptime Cloud offer?

Voiptime Cloud has the following pricing plans:

Subscription

Q. Does Voiptime Cloud support mobile devices?

We do not have any information about what devices Voiptime Cloud supports

Q. What other apps does Voiptime Cloud integrate with?

Voiptime Cloud integrates with the following applications:

Gmail, Twilio, Zapier

Q. What level of support does Voiptime Cloud offer?

Voiptime Cloud offers the following support options:

Phone Support, Online Support, Knowledge Base