Voiptime Cloud

Great contact center software for SMB and Enterprises

About Voiptime Cloud

Increase agents' talking time up to 300% with the enterprise-level contact center software tailored to your needs.. The software is designed to triple outbound call volumes and comply with FCC at the same time. It has everything you'll ever need: campaign flexibility, three dialing modes (Preview, Power, Predictive), effective team management, real-time monitoring and comprehensive reporting. Start in a few clicks and easily integrate your favorite business tools. Enjoy the capabilities of Voiptime Cloud software trusted by 1000+ users!

It is an ideal solution for the sales & call center professionals working with the high call volumes and looking to make the calling process easier to oversee and manage. Our software will be especially useful for telesales, telemarketing and sales departments doing mass outbound campaigns (dialing globally).

Key benefits of Voiptime Cloud

Enterprise-level full-featured contact center solution;
Rapid deployment by our IT team within 2 business days;
Two-way API integration with your business applicationss;
Ultimate audit of business processes in your call centre department carried out by our experts with more than 10 years experience;
Professional technical support (8/5; 24/7 with the ability to discuss SLA) and ongoing network monitoring;
High availability and guaranteed uptime 99.9%;
Easy scalability with no substantial efforts.

Devices

Business size

S M L

Markets

Australia, Brazil, Canada, Germany, United Kingdom and 3 others, India, Mexico, United States

Supported Languages

English, Russian, Thai, Ukrainian

Images

Agent interface with the call script
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Voiptime Cloud screenshot: Agent interface with the call script

Features

Total features of Voiptime Cloud: 88

  • API
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Appointment Management
  • Appointment Scheduling
  • Auto-Dialer
  • Automatic Call Distribution
  • Automatic Lead Distribution
  • Blended Call Center
  • CRM
  • Calendar Management
  • Call Center Management
  • Call Disposition
  • Call List Management
  • Call Logging
  • Call Monitoring
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Scheduling
  • Call Scripting
  • Call Tracking
  • Call Transfer
  • Callback Scheduling
  • Caller ID
  • Campaign Analytics
  • Campaign Management
  • Campaign Specific Caller ID
  • Chat/Messaging
  • Computer Telephony Integration
  • Contact Database
  • Contact Management
  • Customer Database
  • Customer History
  • Customizable Fields
  • Customizable Templates
  • Data Import/Export
  • Desktop Notifications
  • Email Management
  • Email Tracking
  • FCC Compliance
  • FTC Compliance
  • IVR / Voice Recognition
  • Inbound Call Center
  • Interaction Tracking
  • Knowledge Base Management
  • Lead Capture
  • Lead Distribution
  • Lead Management
  • List Management
  • Live Chat
  • Local Caller ID
  • Manual Dialer
  • Monitoring
  • Multi-Campaign
  • Multi-Channel Communication
  • Multi-Channel Management
  • Multi-Country
  • Multiple Projects
  • Outbound Call Center
  • Performance Management
  • Performance Metrics
  • Power Dialer
  • Predictive Dialer
  • Preview Dialer
  • Process/Workflow Automation
  • Progressive Dialer
  • Quality Assurance
  • Queue Management
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real-Time Chat
  • Reminders
  • Remote Access/Control
  • Reporting & Statistics
  • Reporting/Analytics
  • Role-Based Permissions
  • SSL Security
  • Search/Filter
  • Task Management
  • Task Scheduling
  • Text to Speech
  • Third Party Integrations
  • User Management

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Five9

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Reviews

Overall rating

4,8 /5
(78)
Value for Money
4,8/5
Features
4,5/5
Ease of Use
4,8/5
Customer Support
4,8/5

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Showing 5 reviews of 78
Vladimir L.
Overall rating
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Extremely simple and reliable software for sales

Reviewed on 2017/11/14

Pros

It's really great software that helps to lead and manage our customers. It helps to organize our sales in a more productive way so that we don't miss any opportunity. Thanks to the real-time dashboard, I can now analyze and control data and monitor my team's work. In addition, while working with a big amount of customers, I can customize fields for client's card and import data easily. And one more thing, now we don't worry about forgetting our planned events and meetings as with this cool system we receive reminders not only in software but also to our email address.

Martin W.
Overall rating
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Online dialer, recording, lead management and scheduling

Reviewed on 2017/06/08

Pros

I own a telesales company with a head office in Amsterdam and remote agents in different countries. All my employees use Voiptime to manage prospective clients and to make calls. This is a cloud solution, easy to log in, with excellent call quality. We record all conversations and are able to download them and to send to our clients who can proceed with leads.
Lead and call statuses, callback, notes, lead source features help to work with leads more effectively.
We definitely recommend this to business looking for a system to manage leads and to make online calls.

Cons

Only desktop version, no mobile application. Only outbound calls. When we export the database from the system into .exl file, we are able to export only lead contact information, no notes.

Lucy D.
Overall rating
  • Industry: Information Technology & Services
  • Company size: 11-50 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Outbound calls software with lead management options

Reviewed on 2017/06/02

Outbound calling, lead management options, affordable prices, online access.

Outbound calling, lead management options, affordable prices, online access.

Pros

Voiptime combines lead management tools with an outbound dialer. This was the main factor why we have chosen to work with this software. The price of Voiptime is relatively affordable, in combination with call rates of our sip provider, we've got quite a good deal. Unlimited call recording capacity storage, unlimited quantity of leads.

Cons

Very limited reports, system does not enable to buy a sip number as a part of the solution, only outbound calling options.

Nazar B.
Overall rating
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Makes sales more effective

Reviewed on 2018/01/19

Pros

This software is a lifesaver to my day-to-day sales functions. It helps me to organize my performance and to be super productive. Now I can easily track lead's status, see all client's communication and listen to my previous calls. With the help of click-to-call functionality, I can reach to my clients just with one click.
Cons: I don't have now some urgent minuses. Completely satisfied with it. In future, it will be great to be able to create email templates

Dmitry A.
Overall rating
  • Industry: Computer Games
  • Company size: 501-1 000 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

The best solution for SMBs

Reviewed on 2018/03/13

Pros

VoiptimeCloud has helped us to become better organized and procedural about our business development and sales. It automates the work of our sales reps and they now can focus on working with leads and developing opportunities, not on data entry.
The speed and flexibility of the tool are impressive - finding contacts, creating views, calling directly from client's card, and updating information has become much faster and effective.
The user interface is well designed and friendly.

Cons

I dislike nothing. However, it would be good to be able to make internal calls between managers for solving some urgent issues.

Showing 5 reviews of 78 Read all reviews

Voiptime Cloud FAQs

Below are some frequently asked questions for Voiptime Cloud.

Voiptime Cloud offers the following pricing plans:

  • Starting from:
  • Pricing model: Subscription
  • Free Trial: Available

Discounts for big teams

We do not have any information about Voiptime Cloud features

Voiptime Cloud has the following typical customers:

2-10, 11-50, 51-200, 201-500, 501-1 000, 1 001+

Voiptime Cloud supports the following languages:

English, Russian, Thai, Ukrainian

Voiptime Cloud supports the following devices:

Voiptime Cloud integrates with the following applications:

Gmail, Twilio, Zapier

Voiptime Cloud offers the following support options:

Email/Help Desk, Knowledge Base, Phone Support, 24/7 (Live rep), Chat

Related categories

See all software categories found for Voiptime Cloud.