Cloudbeds

PMS, Booking & Channel Management for Independent Properties

4,5 /5 (161 reviews) Write a Review!

Cloudbeds Overview

What is Cloudbeds?

Cloudbeds is a cloud-based hotel management platform which includes tools for managing reservations, availability, rates, distribution channels, payments, guests, housekeeping, and more. The system is suitable for use by owners and managers of hotels, hostels, inns, bed & breakfasts, vacation rentals, and other hospitality properties.

The myfrontdesk module of Cloudbeds allows users to manage rooms and reservations, with a drag-and-drop calendar, room and bed assignments, invoicing, accounting tools, housekeeping management system, and guest registration cards. Users can define custom policies, fees, and taxes on a per-room or per-item basis, and select which payment options to accept. The myallocator module automatically maps inventory from Cloudbeds to booking engines, online travel agencies (OTAs), and other distribution sites, maintaining a central inventory pool which is automatically updated when a booking is made, to control availability and reduce overbookings. Users can set channel-specific pricing, and convert rates into their desired currency for each channel.

Cloudbeds also includes mybookings, which provides users with a dedicated booking engine, allowing them to take direct reservations through their website or Facebook page. Promotional rate plans, coupon codes, and discounts can be managed and processed through the booking engine, and credit card payments can be processed through integration with a range of payment gateways. Custom emails can be sent out to guests automatically for bookings, and users can customize the booking engine to match the branding of their website. The mygroup module gives users tools for managing multiple properties, with group-level analytics, a unified booking engine, and more.

Cloudbeds Overview

Pricing

Starting from
N/A

Pricing options

Free Trial
Subscription
Value for money

Personalized pricing quotes are available on request.


Cloudbeds Features

Devices
Business size
S M L
Markets
United States, Canada, United Kingdom, Australia, India and 4 others, Japan, Germany, Brazil, Mexico
Supported Languages
English, Portuguese, Spanish

Media

The booking engine allows users to take direct bookings through their website
Bookings can also be taken through the business' Facebook page
Inventory can be distributed across multiple channels and managed through a single interface
The dashboard gives users insight into daily activity and current reservations
The calendar displays daily availability under the date, and room rates
Users can create reservations or block specific dates in the calendar
Reservations can be rescheduled by dragging-and-dropping on the calendar
Users can click on reservations to view more details, including guest information and total cost
Users can generate reports on daily availability compared to previous periods
Reports can also be generated to show revenue, payments, no-shows, and other statistics
Cloudbeds video Cloudbeds screenshot: The booking engine allows users to take direct bookings through their website Cloudbeds screenshot: Bookings can also be taken through the business' Facebook page Cloudbeds screenshot: Inventory can be distributed across multiple channels and managed through a single interface Cloudbeds screenshot: The dashboard gives users insight into daily activity and current reservations Cloudbeds screenshot: The calendar displays daily availability under the date, and room rates Cloudbeds screenshot: Users can create reservations or block specific dates in the calendar Cloudbeds screenshot: Reservations can be rescheduled by dragging-and-dropping on the calendar Cloudbeds screenshot: Users can click on reservations to view more details, including guest information and total cost Cloudbeds screenshot: Users can generate reports on daily availability compared to previous periods Cloudbeds screenshot: Reports can also be generated to show revenue, payments, no-shows, and other statistics

Cloudbeds Reviews

Cloudbeds Reviews

Overall rating
4,5
/
5
Excellent
110

Very good
37

Average
5

Poor
7

Terrible
2

Value for Money
4,4
Features
4,3
Ease of Use
4,5
Customer Support
4,3
91% recommended this app
Shen L.

Overall recommended but hope you can make some improvements


Baris G.

Easy to use PMS with great booking channel manager

Cloudbeds is a great solution for us to provide multiple booking channel management with its multiple language and multiple currency integrations however still needs improvement in terms of number of languages and currencies it supports and integration with physical pos which leads to slow operations like in our case.


Sue L.

Front end is ok but back-end is far from acceptable

I was excited but after using it I was disappointed. On the front end, I do not deny that it has helped us in terms of inventory management and connection with OTAs. Nonetheless, the backend processes have really thrown us into utter disappointment. The support staff were trying to help but often provided workaround solutions that will put the property in a bigger issue. For instance, we had problems with having to manually confirm customers upon successful clearance of payment by Stripe and the solution suggested to us by the Support team is allow for a blanket confirmation regardless of whether the payment is cleared. I was utterly shocked to see that coming from the Support team as this comes at a high level of risk to the property given that the resort will be held accountable for the confirmation email.

The reason why we signed up for the Payment Processing module is so that we do not have to worry about receiving payments and do not have to worry about manually confirming payment ourselves. Besides, often when technicalities are involved, the Support team will say they need to speak to the Technical or Development team but without any proper deadline of when the problem will be solved. It is frustrated to deal with problems when there is no timeline attached as to when the problem will be solved. I suggest that the Support team work with the technical team to commit to deadlines for a problem to be solved.


Bojan T.

Very Intuitive Software

Overall, i am satisfied with the software. I hope they will be able to actually execute the requests we have made and make the system better.


Anthony W.

Smooth transition, excellent functionality

From beginning to end, it was relatively easy. Stressful at times, until I fully understood. I actually prefer managing hands on the entire transition. That ensured I understood exactly how things work, and put it on me to complete the transition in a quality manner. Along the way, Cloudbeds support was extremely responsive and helpful when I got stuck (which was rarely).

Once we went live, the system performed exactly as desired. I couldn't be happier with it.


Shen L.
Industry: Hospitality
Company size: 11-50 Employees

Overall recommended but hope you can make some improvements

Used Daily for 6-12 months
Reviewed on 2019/10/13
Review Source: Capterra

Pros

the PMS and UX. Easy to use for everyone. Set up is easy and flexible. Integrations are useful

Cons

the Booking Engine - not flexible enough.

PIE - trialled but the rate shopper took the wrong rates, not BAR so rate shopping comparison was useless to us.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 8.0/10

Baris G.
Industry: Hospitality
Company size: 10 000+ Employees

Easy to use PMS with great booking channel manager

Used Daily for 6-12 months
Reviewed on 2020/11/21
Review Source: Capterra

Cloudbeds is a great solution for us to provide multiple booking channel management with its multiple language and multiple currency integrations however still needs improvement in terms of number of languages and currencies it supports and integration with physical pos which leads to slow operations like in our case.

Pros

Really saves our time with its automised multiple booking channel management system especially its automatic rate management helps us to optimize our revenue by providing the optimal price for rooms over time. Offers a great number of booking channels, expecially integration with Expedia is really beneficial for us. Other great aspect of Cloudbeds is it is really easy to train the staff to start using it.

Cons

Acomos doe not have integration with the physical pos that we are using which costs us time in operations to manually input the credit card details. Additional languages and more multiple currency integration would be beneficial for the hotels which operate multi-national staff like us.

Response from Cloudbeds

Thank you for this review! We are glad to be partners with your property. As we continue to advance our software solution, keep your ideas and feedback coming. Cheers!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

Sue L.
Industry: Hospitality
Company size: 11-50 Employees

Front end is ok but back-end is far from acceptable

Used Daily for 1-5 months
Reviewed on 2020/02/20
Review Source: Capterra

I was excited but after using it I was disappointed. On the front end, I do not deny that it has helped us in terms of inventory management and connection with OTAs. Nonetheless, the backend processes have really thrown us into utter disappointment. The support staff were trying to help but often provided workaround solutions that will put the property in a bigger issue. For instance, we had problems with having to manually confirm customers upon successful clearance of payment by Stripe and the solution suggested to us by the Support team is allow for a blanket confirmation regardless of whether the payment is cleared. I was utterly shocked to see that coming from the Support team as this comes at a high level of risk to the property given that the resort will be held accountable for the confirmation email.

The reason why we signed up for the Payment Processing module is so that we do not have to worry about receiving payments and do not have to worry about manually confirming payment ourselves. Besides, often when technicalities are involved, the Support team will say they need to speak to the Technical or Development team but without any proper deadline of when the problem will be solved. It is frustrated to deal with problems when there is no timeline attached as to when the problem will be solved. I suggest that the Support team work with the technical team to commit to deadlines for a problem to be solved.

Pros

I like it that it is a all-in-one software and it's easy to use.

Cons

The payment processing module is far from acceptable. Cloudbeds is integrated with Stripe but the integration is not complete and requires a lot of manual backend work to confirm a reservation once a payment is cleared. One of the reasons for signing up with Cloudbeds is to cut down the amount of manual work backend we have but only to realise later that there are many things that have to be done manually.

Manual confirmation required in a tech world - When we thought everything can be automated and Cloudbeds being a digital all-inclusive PMS provider, we were proven to be wrong. Let me give you a scenario, once a customer makes a booking and they choose to pay via credit card, a pending confirmation email gets sent to the customer while Stripe will do the payment verification and the process stops there. My team has to go back to the system to cross check each and every successful transaction and manually confirm the guests so that they get a confirmation email. What Cloudbeds could have done is to actually automatically switch the status of the guest from "Pending" to "Confirm and send email" upon receiving instructions from Stripe that the payment has gone through (this, at the time of writing remains manual on the part of property).

Besides, when a credit card payment fails to be verified by Stripe, Cloudbeds does not store the information of the customer so that we can offer the customer an alternative mode of payment. Basically if the payment fails, the info vanish

Response from Cloudbeds

Thanks very much for your review. We appreciate your feedback and take it seriously. The communication between support and technical teams is an important part of the customer experience. We are sorry there were moments when it didn't go well. As to payment processing, we may have new solutions for you since the posting of this review. If you would like to learn more, please email [email protected] and reference this review. Perhaps we can find you a better solution. Thank you again for the candid feedback.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 0.0/10

Bojan T.
Industry: Hospitality
Company size: 2-10 Employees

Very Intuitive Software

Used Daily for 2+ years
Reviewed on 2020/09/23
Review Source: Capterra

Overall, i am satisfied with the software. I hope they will be able to actually execute the requests we have made and make the system better.

Pros

Very easy to use and navigate through. Reservation and calendar view / adjustments are very user friendly.

Cons

There are items that we have been requesting for years now, but they are reluctant to execute them.
For example in the production report, they don't have a simple total line, we have to export each report in excel and then manually calculate each total.

Response from Cloudbeds

Thank you for this feedback. We appreciate the partnership we have together, which includes constructive feedback on how we can do better!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 8.0/10

Anthony W.
Industry: Hospitality
Company size: 2-10 Employees

Smooth transition, excellent functionality

Used Daily for 6-12 months
Reviewed on 2019/10/29
Review Source: Capterra

From beginning to end, it was relatively easy. Stressful at times, until I fully understood. I actually prefer managing hands on the entire transition. That ensured I understood exactly how things work, and put it on me to complete the transition in a quality manner. Along the way, Cloudbeds support was extremely responsive and helpful when I got stuck (which was rarely).

Once we went live, the system performed exactly as desired. I couldn't be happier with it.

Pros

Pretty much everything. While the structure differed from our previous system, once I understood how it was organized, it was easy to use and functioned flawlessly. Every time I needed to do something, the capability was there. Now it's all routine.

I love the fact that the integrity of the system does not depend on my server, in my building, with support requiring remote access to my operating system. Now I could lose power, internet, and we are still functional on any device I can get internet access.

The seamless integration with Expedia and Booking.com is wonderful, along with our credit card merchant. Upgrading from out old system to this capability pays for it monthly, based on additional bookings and mistake-free credit card processing.

Cons

I would be nit picking, and even then, I can't think of anything to mention. The two security items that were a nuisance my partner fixed within the application, resolving that slight annoyance.

There is functionality I would use on occasion if I was willing to pay up for the subscription, but that's on me. It's there if I ever think it worthwhile. Even at the lowest level, I am perfectly happy.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

User recommendation
8,8/10
Based on 161 user ratings
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Cloudbeds Pricing

Cloudbeds Pricing

Starting from
N/A
Free Trial
Subscription
Value for money

Personalized pricing quotes are available on request.

Personalized pricing quotes are available on request.

Value for Money
4,4/5
Based on 161 user ratings
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Cloudbeds Features

Cloudbeds Features

API
Activity Dashboard
Automatic Notifications
Availability Management
Billing & Invoicing
Booking Management
Calendar Management
Channel Management
Credit Card Processing
Discount Management
Electronic Payments
Inventory Management
Invoice Management
Online Booking Integration
Price Management
Promotions Management
Reporting & Statistics
Reservations Management
Room Booking
Third Party Integration
Features
4,3/5
Based on 161 user ratings
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Categories

Additional information for Cloudbeds

Additional information for Cloudbeds

Key features of Cloudbeds

  • Accounting management
  • Activity logs
  • Automatic room mapping
  • Availability blocking
  • Availability matrix export
  • Cash drawer
  • Central inventory pool
  • Channel-specific pricing
  • Credit card processing
  • Currency conversion
  • Custom email templates
  • Custom fields
  • Custom payment methods
  • Customizable branding
  • Customizable taxes, fees & policies
  • Dashboard
  • Discount & promotional code management
  • Drag-and-drop calendar
  • Guest statuses
  • Housekeeping management
  • Invoice generation
  • Multi-channel management
  • Multi-language
  • Payment gateway integration
  • Previous guest recognition
  • Promotional rate plans
  • Registration cards
  • Reporting
  • Reservation import & export
  • Reservation management
  • Reservation source tracking
  • Room & bed assignments
  • Room status tracking
  • User roles & permissions management
  • User-defined add-ons
  • Web booking engine

Benefits

  • Users can define custom fees, taxes, and policies to suit their business, per-item, per-room, or in any other combination.

  • Custom fields can be created to record additional guest details, such as date of birth or passport number, to appear in guest registration cards, booking engines, and other parts of the property management system.

  • The housekeeping management system allows users to see the statuses of different rooms, whether that are vacant or occupied, and clean or dirty, and housekeepers can be assigned to rooms as required.

  • Inventory is mapped automatically from the property management system to the booking engine, online travel agencies (OTAs), and other online marketplaces, with rooms sold from a central inventory pool.

  • The mybookings solution allows users to take direct reservations through their website or Facebook page, control availability through the calendar, and process credit card payments.

  • Cloudbeds FAQs

    Cloudbeds FAQs

    Below are some frequently asked questions for Cloudbeds.

    Q. What type of pricing plans does Cloudbeds offer?

    Cloudbeds offers the following pricing plans:

    Pricing model: Subscription

    Free Trial: Available

    Personalized pricing quotes are available on request.

    Q. What are the main features of Cloudbeds?

    Cloudbeds offers the following features:

    • Accounting management
    • Activity logs
    • Automatic room mapping
    • Availability blocking
    • Availability matrix export
    • Cash drawer
    • Central inventory pool
    • Channel-specific pricing
    • Credit card processing
    • Currency conversion
    • Custom email templates
    • Custom fields
    • Custom payment methods
    • Customizable branding
    • Customizable taxes, fees & policies
    • Dashboard
    • Discount & promotional code management
    • Drag-and-drop calendar
    • Guest statuses
    • Housekeeping management
    • Invoice generation
    • Multi-channel management
    • Multi-language
    • Payment gateway integration
    • Previous guest recognition
    • Promotional rate plans
    • Registration cards
    • Reporting
    • Reservation import & export
    • Reservation management
    • Reservation source tracking
    • Room & bed assignments
    • Room status tracking
    • User roles & permissions management
    • User-defined add-ons
    • Web booking engine

    Q. Who are the typical users of Cloudbeds?

    Cloudbeds has the following typical customers:

    Small Business, Large Enterprises, Mid Size Business

    Q. What languages does Cloudbeds support?

    Cloudbeds supports the following languages:

    English, Portuguese, Spanish

    Q. What type of pricing plans does Cloudbeds offer?

    Cloudbeds has the following pricing plans:

    Subscription

    Q. Does Cloudbeds support mobile devices?

    We do not have any information about what devices Cloudbeds supports

    Q. What other apps does Cloudbeds integrate with?

    Cloudbeds integrates with the following applications:

    Breezeway, CallTrackingMetrics, CartStack, Exercise.com, Found Hero, Mailchimp, SugarCRM, SurveyMonkey, VRWorks, Wishbox

    Q. What level of support does Cloudbeds offer?

    Cloudbeds offers the following support options:

    Online Support, FAQs, Knowledge Base