Cloudbeds

PMS, Booking & Channel Management for Independent Properties

About Cloudbeds

Cloudbeds is a cloud-based hospitality platform which enables property owners & managers to manage bookings, availability, rates, housekeeping, and more. For 10+ rooms only.


Key benefits of Cloudbeds

  • Users can define custom fees, taxes, and policies to suit their business, per-item, per-room, or in any other combination.

  • Custom fields can be created to record additional guest details, such as date of birth or passport number, to appear in guest registration cards, booking engines, and other parts of the property management system.

  • The housekeeping management system allows users to see the statuses of different rooms, whether that are vacant or occupied, and clean or dirty, and housekeepers can be assigned to rooms as required.

  • Inventory is mapped automatically from the property management system to the booking engine, online travel agencies (OTAs), and other online marketplaces, with rooms sold from a central inventory pool.

  • The mybookings solution allows users to take direct reservations through their website or Facebook page, control availability through the calendar, and process credit card payments.

  • Images

    Cloudbeds Software - Manage your entire property from an easy-to-use interface.
    Cloudbeds Software - With Cloudbeds, you have one login and one platform that’s always in sync.
    Cloudbeds Software - Capture direct bookings with a commission-free mobile-friendly booking engine.
    Cloudbeds Software - Effortlessly manage rates and available across all of your distribution channels.
    View 6 more
    Cloudbeds video
    Cloudbeds video
    Cloudbeds Software - Manage your entire property from an easy-to-use interface.
    Cloudbeds Software - With Cloudbeds, you have one login and one platform that’s always in sync.
    Cloudbeds Software - Capture direct bookings with a commission-free mobile-friendly booking engine.
    Cloudbeds Software - Effortlessly manage rates and available across all of your distribution channels.

    Not sure about Cloudbeds? Compare with a popular alternative

    Cloudbeds

    4,4 (323)
    VS.
    Highly reviewed

    Starting Price

    US$100,00
    month
    US$75,00
    month

    Pricing Options

    Free version
    Free trial
    Free version
    Free trial

    Features

    92
    135

    Integrations

    14
    24

    Ease of Use

    4,3 (323)
    4,1 (2 259)

    Value for Money

    4,1 (323)
    4,2 (2 259)

    Customer Service

    4,1 (323)
    4,2 (2 259)
    Green rating bars show the winning product based on the average rating and number of reviews.

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    Reviews

    Overall rating

    4,4 /5
    (323)
    Value for Money
    4,1/5
    Features
    4,2/5
    Ease of Use
    4,3/5
    Customer Support
    4,1/5

    Already have Cloudbeds?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

    Showing 5 reviews of 323
    Llyr
    Llyr
    Overall rating
    • Industry: Hospitality
    • Company size: 2–10 Employees
    • Used Weekly for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Great all-rounder with a rapid rate of feature updates.

    Reviewed on 2023/06/22

    Great - probably the leader in the PMS space. You get what you pay for!

    Great - probably the leader in the PMS space. You get what you pay for!

    Pros

    Ease of use and integrations with OTAs. Rapid rate of feature udates.

    Cons

    It's very expensive and somewhat glitchy at times. Missing native Xero/Quickbooks accounting integration.

    Alternatives Considered

    Preno

    Response from Cloudbeds

    Hi Llyr,

    Thank you for taking the time to share your feedback about the ease of use and integrations with OTA's. We appreciate it!

    Regarding the pricing and integrations, would you be open to discussing more? Please email [email protected] and reference this review. Someone from our leadership team would be happy to speak with you.

    Cloudbeds

    Anthony
    Overall rating
    • Industry: Hospitality
    • Company size: 2–10 Employees
    • Used Daily for 6-12 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 9.0 /10

    Smooth transition, excellent functionality

    Reviewed on 2019/10/29

    From beginning to end, it was relatively easy. Stressful at times, until I fully understood. I...

    From beginning to end, it was relatively easy. Stressful at times, until I fully understood. I actually prefer managing hands on the entire transition. That ensured I understood exactly how things work, and put it on me to complete the transition in a quality manner. Along the way, Cloudbeds support was extremely responsive and helpful when I got stuck (which was rarely).

    Once we went live, the system performed exactly as desired. I couldn't be happier with it.

    Pros

    Pretty much everything. While the structure differed from our previous system, once I understood how it was organized, it was easy to use and functioned flawlessly. Every time I needed to do something, the capability was there. Now it's all routine.

    I love the fact that the integrity of the system does not depend on my server, in my building, with support requiring remote access to my operating system. Now I could lose power, internet, and we are still functional on any device I can get internet access.

    The seamless integration with Expedia and Booking.com is wonderful, along with our credit card merchant. Upgrading from out old system to this capability pays for it monthly, based on additional bookings and mistake-free credit card processing.

    Cons

    I would be nit picking, and even then, I can't think of anything to mention. The two security items that were a nuisance my partner fixed within the application, resolving that slight annoyance.

    There is functionality I would use on occasion if I was willing to pay up for the subscription, but that's on me. It's there if I ever think it worthwhile. Even at the lowest level, I am perfectly happy.

    Response from Cloudbeds

    Thank you so much for taking the time to leave us such a fantastic review. We truly appreciate your comments and feedback about your experience with Cloudbeds. We are glad that we could accommodate your needs and are thrilled to hear that our centralized platform is meeting your expectations.
    Customers are always our top priority and we would like to thank you once again for putting together such a well-thought and constructive review of our product. Your feedback helps us understand what we are doing right and how we can continue to pursue the correct path - we are honored to have you as part of our journey as we look forward to providing you with the best service for your business for many years to come.

    Roger
    Overall rating
    • Industry: Hospitality
    • Company size: 11–50 Employees
    • Used Daily for 1-5 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 0.0 /10

    Cloudbeds not Ready for Prime Time

    Reviewed on 2023/03/21

    Our experience was very poor. Their implementation team was weak. The transition was not organized...

    Our experience was very poor. Their implementation team was weak. The transition was not organized well and their support was poor.

    Pros

    On the surface their reports look modern, but when actually using their reporting it is limited.

    Cons

    I should have known there were problems at Cloudbeds as their contract had language saying that its users could not publish reviews. After some negotiations, I had them remove the language. Their contract does not comply with California privacy laws. They told us that their system integrated easily with QuickBooks, what they did not say is you have to use a third-party API translator and pay $49 per month for it and that that translator probably does not comply with privacy laws. They also said integration with QuickBooks is easy, they did not say it only works with QuickBooks on-line and not QuickBooks desktop. They also did not explain that you need a programmer to make it work as the mapping is difficult and complicated. They said they would handle the data export from our old PMS to Cloudbeds, what they did not tell us is that if you have a server-based system and not a cloud based system you have to do the data export. They told us that transition Expedia from our existing system to their system happens almost immediately, then day of transition they say 3 days…3 days with no bookings. That is thousands in lost revenue. The transition process from our old system to CloudBeds was done with limited help from them and communicating with their customer support was awful and almost exclusively via e-mail. They have you watch some videos and to some light follow up, but it is hardly a cohesive transition program. There is more, but suffice it to say the entire experience was a

    Response from Cloudbeds

    Hi Roger,

    Thank you for taking the time to share your feedback. Would you be open to discussing more? Please email [email protected] and reference this review. Someone from our leadership team would be happy to speak with you.

    Cloudbeds

    Shinta
    Overall rating
    • Industry: Hospitality
    • Company size: 11–50 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Reliable & Affordable PMS

    Reviewed on 2019/10/26

    Maintaining the property has never been so easy since we've used CloudBeds. We've expanded from 21...

    Maintaining the property has never been so easy since we've used CloudBeds. We've expanded from 21 rooms at the beginning to a fully-functional 30 rooms resort.

    Pros

    CloudBeds has complete features that helps us grow our business for the last two years. They have provided excellent support from time to time. Our business have expanded ever since.

    Cons

    When they're updating the software in the mid of the busy hours.

    Alternatives Considered

    Little Hotelier

    Reasons for Choosing Cloudbeds

    CloudBeds offers more complete features within the similar range of cost

    Switched From

    Sirvoy

    Reasons for Switching to Cloudbeds

    Price and features comparison

    Response from Cloudbeds

    Thank you for taking the time to leave this amazing review and for your kind words, we are glad to hear that our product and support efforts are meeting your needs. This brings us joy and motivates us to continuously improve our system and provide the best experience you can have! We are aware of the downtime issues you have experienced and have taken strong measures to prevent such occurrences in the future.

    Alfredo
    Overall rating
    • Industry: Hospitality
    • Company size: 11–50 Employees
    • Used Daily for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    The comfort of a hotel and the adventure of a camping

    Reviewed on 2019/10/24

    We switched to Cloudbeds almost a year ago and we experienced an amazing improvement in sales since...

    We switched to Cloudbeds almost a year ago and we experienced an amazing improvement in sales since the very beginning of our adventure. We love it and will keep growing with it. This software is getting better every month!

    Pros

    Easy onboarding.
    Simple to train our staff and new team members.
    Great connectivity with channels.
    27/7 Support

    Cons

    We would love to see more integrations in the future.
    A mobile App would be amazing.

    Alternatives Considered

    Clock PMS and Mews

    Reasons for Choosing Cloudbeds

    Unstable connection - overbookings. Not really good support. User interface was not newbie-friendly.

    Switched From

    Octorate

    Reasons for Switching to Cloudbeds

    Our decision making factor was the Sales Manager - he didn't try to sell software - he took us by the hand and showed us how to grow and gain trust with an amazing software with people behind that work to create an impact. We felt very attached to the Cloudbeds Family and their mission. And here we are after one year of successfully growing together. We totally love it.

    Response from Cloudbeds

    Thank you for taking the time to leave this amazing review, we are delighted to hear that our product and support efforts are meeting your needs. At the same time, we appreciate your kind words about our sales staff - it brings us joy and motivates us to continuously improve our system and provide the best experience you can have!

    Regarding your suggestion on the mobile app, you can access the system through your mobile's built-in browser. Nevertheless, we are also developing a mobile app so you can access our system easily and tailored to your phone. Please do let our team at [email protected] know if you need any other assistance.

    Showing 5 reviews of 323 Read all reviews

    Cloudbeds FAQs

    Below are some frequently asked questions for Cloudbeds.

    Cloudbeds offers the following pricing plans:

    • Starting from: US$100,00/month
    • Pricing model: Subscription
    • Free Trial: Not Available

    Personalized pricing quotes are available on request.

    Cloudbeds has the following typical customers:

    Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000

    Cloudbeds supports the following languages:

    English, Portuguese, Spanish

    Cloudbeds supports the following devices:

    Cloudbeds integrates with the following applications:

    Adobe Acrobat Sign, Alchemer, Capsule, Constant Contact, Dropbox Business, Dropbox Sign, Gmail, Google Analytics 360, Google Docs, Mailchimp, Salesforce Sales Cloud, SugarCRM, SurveyMonkey, Zapier

    Cloudbeds offers the following support options:

    Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat

    Related categories

    See all software categories found for Cloudbeds.