eviivo
About eviivo
eviivo Suite is an all-in-one booking and property management system (PMS) suitable for hospitality businesses of all types and sizes. It offers a single, centralized, cloud-based platform from which to manage all your reservations, stakeholders and booking channels, including your own website. And its advanced AI-powered technology allows you to manage all guest communications, and all payment collections in one place – regardless of the booking source or property location.
eviivo Mobile – its free award-winning companion – displays a convenient reservation dashboard and a beautifully designed, color-coded booking calendar, where you can see all your bookings at a glance (across your entire portfolio and all OTA channels), receive booking notifications, update rates, and read or respond to guest messages. In short, everything you need to get things done on the go, no matter when – or where you are!
The entire platform is designed from the ground up to be a multi-user, multi-property, multi-channel solution, easily accessed via a web browser or eviivo’s mobile app. You can control permissions at the most granular level and grant access to any stakeholder securely, transforming collaboration between your team, external suppliers, property owners and guests.
eviivo Suite offers the deepest 2-way integration with all major online travel agencies – synchronizing rates and availability of course, but also photos, descriptions, amenities, promos, taxes, policies, guest messages and, uniquely, the update of extras as well as cleaning fees and service or management fees. And since eviivo Suite’s channel manager, booking engine and property manager really do act as one, you avoid double entries, manual errors and omissions, overbookings or other “check-in embarrassments”.
eviivo Suite comes with automated push-button invoice capabilities and unparalleled payment automation, under full PCI-level 1 compliance. This means that you can maintain full control over your policies and cash flows, for both direct and OTA bookings. Put simply: you decide how much to charge, how and when.
Then, to help your business grow and scale without compromise, just turn on additional features as needed. It only takes a click! For example, switch on eviivo Suite’s advanced promo features to set up dynamic pricing rules, create exclusive packages or choose from a wide range of promos, by channel.
Or why not activate eviivo Conversations? Guest messages are automatically attached to the relevant booking and all conversations land in the same unified inbox, whether they originated on Booking.com, Airbnb, Vrbo, Expedia or your own direct email account. Use our drag-and-drop email designer to create your own branded templates, schedule, pause or override automated communications at any time, or activate eviivo’s AI-powered Concierge to answer online enquiries 24/7. And you’ll never miss a beat, even when busy or fast asleep!
Turn on Owner Manager to calculate and apply management fees or charges automatically, control access or produce statements for the owners of the properties you manage. Use eviivo’s interactive Cleaning Dashboard to organize housekeeping shifts and rotas or communicate repairs on the spot.
Gain access to a vast range of extra reports, charts and KPIs to monitor business performance and map all eviivo Suite transactions to your chart of accounts to generate period-end trial balance movements for your accountants or auditors.
Finally, with open APIs and a wide range of partner integrations – from check-in and smart lock providers to accounting systems and gift vouchers – eviivo Suite is part of an ever-expanding ecosystem. Its latest integration with Zapier uses triggers based on bookings events, cancellations, room changes, or changes in cleaning/maintenance statuses, giving you the freedom to build custom automated workflows between eviivo Suite and over 3,000 other apps and web services.
Key benefits of eviivo
eviivo Suite is a full multi-user, multi-property, multi-channel platform allows users to manage all their accommodation businesses and bookings at a glance, and to provide access and/or communicate with both internal and external stakeholders.
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Reviews
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- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
Not just a software. Eviivo is a great team , ready to help,just what my small Guest House...
Reviewed on 2018/06/25
Pros
Easy to use and great reports available. The set up was very simple and the training provided on line was very clear and accessible. Excellent support from the Eviivo team throughout the period I have been using the software.
Cons
I am probably not using all the software to its maximum for my business; but this is my fault not theirs. I need to invest a little more time in using the software which will save me time in the longer run.
- Industry: Hospitality
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Robust, Comprehensive Features and Easy To Use
Reviewed on 2023/02/01
Booking/Diary and Content integration with all the primary OTA's is both efficient and very...
Booking/Diary and Content integration with all the primary OTA's is both efficient and very time-saving for a busy owner/operator. Eviivo's Customer Service is excellent and a key differentiator cf their competitors.
Pros
Relatively easy to us for PMS and Channel Management software, very reliable and supported by excellent customer service: By phone, chat and via informative webinars.
Cons
Form design and printing options are somewhat limited, and the basic reporting function is somewhat 'basic'. Though there are add-on, chargeable features which are far more comprehensive.
Alternatives Considered
Little HotelierReasons for Switching to eviivo
Quality, robustness, professionalism and Customer Service commitment.- Industry: Hospitality
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 2.0 /10
7 years of pulling my hair out...
Reviewed on 2016/08/22
So many growing pains! We've had the software for about 7 years, and I have really mixed feelings....
So many growing pains! We've had the software for about 7 years, and I have really mixed feelings. This product has so much potential, but it seems that it's being executed poorly at times, with perhaps some questionable development decisions.
When we first began using the software, we had a credit card terminal to process payments, but opted to use the internal credit card processing for a more streamlined process. Initially, there were a lot of problems getting the systems end-of-day to correspond with the credit card processing end-of-day. This resulted in a challenge in reconciling our bank statement, because the amounts funded did not match the daily totals from the system. After a lot of time spent working on this, we were able to have this situation resolved, and the system worked okay for quite awhile.
RezOvation is locked into using one of two (the second recently added) credit card processors. This in and of itself might not be a bad thing, except that in this case the primary processor is Intuit Payment Solutions. Intuit has chosen to implement policy restrictions on issuing refunds which boggles the mind. After 90 days has passed from the date of the charge, it's impossible to issue a refund back to the card that was charged. Unacceptable! For a resort that takes advance deposits, this is an unnecessary burden. It creates delays, additional workload, and negative guest experiences.
Accuracy of reporting is a critical part of any PMS. It seems a lot of hotel software I have tried has an achilles heel in the reporting, not necessarily all reports, but each product seems to have at least one area that is questionable. RezovationGT is no different. On the Daily Summary report, there are categories that show totals for groups, and for advance deposits taken/ used which have no supporting reports to show how those totals are calculated. This makes it difficult to audit if the day is out of balance.
The online segment of RezOvation is also very difficult to deal with. We originally had it set up so our guests could make reservations through our website via Webervations. It seemed to work okay at first, but then they went through a PCI compliance audit, and changed how payments were taken. The payments became "tokenized," so you could not see card details within the system. There were other issues with this process as well as batch-out time issues, which made it a no-go for us.
Pros
Ease of use.
Support is always available during normal business hours, and no wait time.
Customization of reports and letters.
Automated letters for reminders and follow-up with guests.
Excellent up-time.
No Night Audit process necessary.
Cons
The largest problem I have with this product is the lack of ability to choose your own credit card processor. You are basically stuck with two options, Intuit (awful), and InnPayment which I have not tried yet.
Our resort takes advance deposits up to one-year in advance of arrival. Many of our guests return year after year, and so opt to make their next year's reservation when departing. The problem arises if their plans change... Intuit will not allow a refund to a credit card after 90 days has passed, which means we have to write a company check.
This might not seem like a huge problem, but the additional workload for doing refund checks, combined with the delays in check processing for our European customers makes it a customer service nightmare.
I like the amount of customization options in the reports and letters, but the lack of code for certain things bothers me. Also, the lack of supporting detailed reports for some daily reporting totals (adv. deposits used) makes auditing difficult at times.
The real problem seems to be the lack of supporting reports. For example, there is a daily summary report which has values for many categories, cash, visa, gift certificates, revenue, taxes, advance deposits, etc. The problem is that with some of the totals, you don't have access to a detail report to support the total, so it's difficult to audit out of balance issues. They have been working on it gradually, but there's still a couple of categories that need detail reports
- Industry: Hospitality
- Company size: Self Employed
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Returned to Eviivo because of customer service
Reviewed on 2021/09/01
[SENSITIVE CONTENT] have been so helpful! I feel like I can call or email them at any time and they...
[SENSITIVE CONTENT] have been so helpful! I feel like I can call or email them at any time and they help me nearly immediately. Its so nice to have such wonderful service!
Pros
I like that I can take credit card payments in the software and that I have more access to be able to change reservations as I need to and as guests requests.
Cons
I am waiting for the mobile app to be released. In that past I found the app pretty useless. I am really excited to see how user friendly the new app is.
I think I would like to be able to see the CVC number on credit cards once it is entered. there have been a few times that that card was not working and I needed to verify the information and it will not allow me to view the CVC number one entered.
Response from eviivo
Esther...thank you so much for the review. We too are excited about the updated mobile app that is coming in the next couple weeks. I think you will be quite impressed with the ease of use and functionlity. More importantly, we appreciate you calling out our team members for the helpfulness! The last 18 months have been a tough row for our industry...but hearing feedback like yours tells us we continue to make postivie differences in STR managers daily lives!
Mike Weimann
GM
- Industry: Hospitality
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Eviivo does what I need it to do
Reviewed on 2021/01/20
eviivo was not easy to get up and running in my opinion. There are still things I don't understand....
eviivo was not easy to get up and running in my opinion. There are still things I don't understand. However, the chat feature enables me to get timely answers to my questions and the customer representatives are friendly and helpful. I haven't found eviivo to be responsive to phone calls or emails. A lot of the problem is due to my not knowing how to input information - set up rates, promotions, etc. but in the end the struggle was worth it. The system has been running smoothly for over a year now and I am happy with it.
Pros
In my opinion, syncing calendars is the most valuable aspect of the eviivo software. I no longer need enter reservations on multiple platforms as they come in - thus alleviating worry about double bookings. Also, I like having the financial reporting and calendars available for three properties in one place. I like having an historical record of guest information and reservations.
Cons
The learning curve was pretty steep and very stressful for me. My old software, Webervations, ended and I had to find software to takes its place. It took a long time to get eviivo operating the way it should. eviivo uses terms and wording that is European centric. Room titles and descriptions are not expressed in terms that would be typical for American travelers. Also eviivo does not permit syncing VRBO calendar, so my VRBO reservations must be manually entered on eviivo.
Reasons for Choosing eviivo
Forced to make the switch as Webervations was discontinued. I had used it for many years....probably over a decade and liked it. I would not have switched if I had a choice.Reasons for Switching to eviivo
It was offered for those losing Webervations. ItResponse from eviivo
Hi Peggy. I manage the US operation for eviivo. We very much value your feedback and your patronage of our All-in-One eviivo suite.
I am very much aware of what happened with the migration of more than 2k users in 2019. To say there were hiccups would be an understatement. Also...as eviivo suite actually provides so very many more capabilities than your old platform, and our platform at the time leveraged a more European nomenclature, your feedback about a bit of a steep learning curve then is understandable.
The good news is that in the 13 months since your migration...a lot has happened with the platform. For one all of our modules now have very universal naming conventions. For example, the booking calendar that was previously labelled the Diary, is now the Property Manager.
But, the most important statement you made is about your practice of inputting your VRBO reservations manually. You absolutely do not need to do this. I will have a member of team reach out to help.
eviivo FAQs
Below are some frequently asked questions for eviivo.Q. What type of pricing plans does eviivo offer?
eviivo offers the following pricing plans:
- Starting from: US$40.00/month
- Pricing model: Subscription
- Free Trial: Not Available
eviivo suite starts at $40 month and adjusts depending on the size of your property. To receive accurate pricing information, contact eviivo directly.
Q. Who are the typical users of eviivo?
eviivo has the following typical customers:
Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000
Q. What languages does eviivo support?
eviivo supports the following languages:
English, French, German, Italian, Portuguese, Spanish
Q. Does eviivo support mobile devices?
eviivo supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does eviivo integrate with?
eviivo integrates with the following applications:
Duve, PayPal
Q. What level of support does eviivo offer?
eviivo offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat
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