eviivo

Channel Manager, Booking Engine & Property Management System

About eviivo

eviivo is a booking & channel management system that offers small hospitality and tourism businesses a single and centralized platform from which to manage their property website, bookings and payments. Incorporating a color-coded diary, full PCI compliance and built-in integration with Expedia, TripAdvisor and Booking.com, eviivo aims to deliver a user-friendly property and booking management solution.

Designed to simplify property management, eviivo provides users with a color-coded diary that enables users to review all online booking activity at a glance. Further to booking management, eviivo’s diary functionality allows users to manage the day-to-day necessities involved in running a small hotel or B&B. eviivo’s diary, therefore, permits users to check room availability as well as review outstanding payments and any scheduled room maintenance. Since eviivo is available as a native mobile app on iOS and Android, users can access their business information and diary entries on the move.

In order to encourage property reservations, eviivo equips users with the tools to create mobile responsive websites complete with online booking engine. eviivo also permits users to translate their website into multiple languages, thereby allowing users to profit from overseas visitors. By supporting integration with leading travel websites such as Laterooms and Travel Republic, eviivo serves to promote property visibility.

Besides hotel channel management, eviivo allows users to manage booking payments and property policies securely with full PCI compliance and features like instant deals and promo codes. With eviivo’s policy management technology, users can manage rates, promotions and discounts easily.

Key benefits of eviivo

  • eviivo is available as a native mobile application on iOS and Android, affording users the flexibility to create & manage bookings on the move from any smartphone or tablet device.

  • eviivo's policy management tools enable users to set rates, promotions and discounts simply and effectively.

  • eviivo provides full Payment Card Industry (PCI) compliance, allowing users to store, view and manage payment cards securely.

  • A color-coded diary helps users to manage and review all online bookings accurately and efficiently.

  • eviivo includes a marketplace, granting users exclusive access to over 100 different discounts from leading UK high street stores like Sainsbury’s, M&S and Boots.

  • Devices

    Business size

    S M L

    Markets

    Austria, Belgium, Canada, Switzerland, Germany and 6 others, Spain, France, United Kingdom, Italy, Portugal, United States

    Supported Languages

    English, French, German, Italian, Portuguese, Spanish

    Images

    OTA distribution - Channel Manager
    Room Booking Calendar Management - Property Manager - Property Manager
    Booking Button, Website Builder or Free WordPresss Theme - Website Manager
    Revenue Management & Promotions - Promo Manager
    Online Payment Processing & Pre-Authorisation - Payment Manager
    Property Analytics Dashboard - Performance Manager
    Property Management Company Dashboard - Owner Manager
    View 8 more
    eviivo video
    eviivo screenshot: OTA distribution - Channel Manager eviivo screenshot: Room Booking Calendar Management - Property Manager - Property Manager eviivo screenshot: Booking Button, Website Builder or Free WordPresss Theme - Website Manager eviivo screenshot: Revenue Management & Promotions - Promo Manager eviivo screenshot: Online Payment Processing & Pre-Authorisation - Payment Manager eviivo screenshot: Property Analytics Dashboard - Performance Manager eviivo screenshot: Property Management Company Dashboard - Owner Manager

    Features

    Total features of eviivo: 101

    • ACH Payment Processing
    • API
    • Activity Management
    • Ad hoc Reporting
    • Alerts/Notifications
    • Assignment Management
    • Availability Indicator
    • Availability Management
    • Billing & Invoicing
    • Billing Rate Management
    • Booking Management
    • Booking Notes
    • Built-in Accounting
    • CRM
    • Calendar Management
    • Calendar Sync
    • Calendar/Reminder System
    • Campaign Management
    • Channel Analytics
    • Channel Management
    • Commission Management
    • Compliance Management
    • Contact Management
    • Content Management
    • Credit Card Processing
    • Customer Database
    • Customer History
    • Customer Support
    • Customizable Branding
    • Customizable Templates
    • Data Import/Export
    • Data Synchronization
    • Discount Management
    • Dynamic Pricing
    • Electronic Payments
    • Email Management
    • Email Templates
    • Employee Management
    • Event Calendar
    • Financial Management
    • For Vacation Rentals
    • Forms Management
    • Front Desk Management
    • GDS/OTA Integration
    • Group Reservations
    • Guest Check-in/Check-out
    • Guest Communications
    • Guest Experience Management
    • Historical Reporting
    • Housekeeping Management
    • Inventory Control
    • Invoice Management
    • Kill Switch
    • Lead Management
    • Loyalty Program
    • Maintenance Management
    • Maintenance Scheduling
    • Marketing Automation
    • Multi-Channel Distribution
    • Multi-Channel Management
    • Multi-Channel Sync
    • Multi-Currency
    • Multi-Language
    • Multi-Location
    • Multi-Property
    • Online Booking
    • Online Reservations
    • Order Management
    • Owner Statements
    • Partner Management
    • Payment Processing
    • Performance Metrics
    • Point of Sale (POS)
    • Policy Management
    • Promotions Management
    • Rate Management
    • Ratings / Reviews
    • Registration Management
    • Rental Management
    • Reporting & Statistics
    • Reporting/Analytics
    • Reservations Management
    • Restriction Management
    • Reviews Management
    • Room Booking
    • Room Inventory
    • SMS Messaging
    • Sales Reports
    • Search/Filter
    • Single Property
    • Site Reservation Management
    • Social Media Integration
    • Task Management
    • Template Management
    • Third Party Booking
    • Third Party Integrations
    • User Management
    • Vendor Management
    • Website Integration
    • Website Management
    • WordPress Integration

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    Reviews

    Overall rating

    3,8 /5
    (236)
    Value for Money
    3,6/5
    Features
    3,8/5
    Ease of Use
    3,7/5
    Customer Support
    3,8/5

    Already have eviivo?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

    Write a Review!
    Showing 5 reviews of 236
    Derek F.
    Overall rating
    • Industry: Hospitality
    • Company size: 11-50 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Simple to use. Value for money.

    Reviewed on 2020/02/05

    99% of the time it works flawlessly. Good support but not the fastest in responding to queries.

    99% of the time it works flawlessly. Good support but not the fastest in responding to queries.

    Pros

    Simplicity.
    There is a free trial!!

    Their preauthorisation of credit cards is a key feature leading to us staying with them. It will flag failed cards I your booking calendar allowing you to cancel via booking.com if card not update within 24 hours. This feature saves money and offsets the cost of the software as failed cards have a much higher no show rate.

    Cons

    Outages - system has had a number of outages I last two years one of which lasted over 12 hours making processing payments for departing guests impossible via the system. Bookings received via OTAs impacted and needed to be verified. Outages are a concern and have triggered my review if alternative platforms.

    Jonathan B.
    Overall rating
    • Industry: Hospitality
    • Company size: 2-10 Employees
    • Used Daily for 6-12 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Small Hotel or B&B PMS

    Reviewed on 2021/01/26

    I have been extremely happy with Eviivo so far their customer support, from sales to implementation...

    I have been extremely happy with Eviivo so far their customer support, from sales to implementation teams, has been second to none. They have answered every question that I have had and helped me with every aspect of the technology when requested. Incredible support so far from the start

    Pros

    The technology suite that Eviivo offers is perfectly suited to a smaller property. I am able to run promotions on line both with the OTA's or just on my own website with just a click of a few buttons. The reporting is excellent and it enables me to see where business is coming from which helps in business making decisions in terms of marketing and sales. The front office is incredibly simple to use, from checking guests in and out to taking payments.

    Cons

    At the moment there isn't a capability of charging a guest credit card unless they have a reservation. We would like to sell vouchers to guests to use for future stays and the only way I can take payment is via bacs transfer (or create a fake reservation).

    Michael S.
    Overall rating
    • Industry: Hospitality
    • Company size: 2-10 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Used by the #1 Small Hotel in the World

    Reviewed on 2021/02/10

    Our overall experience is that for us, we would have no need for any other product.

    Our overall experience is that for us, we would have no need for any other product.

    Pros

    We have used eviivo since we started trading in 2010. Back then it was a PC-based product rather than web-based as it is now. Being web-based it has a zero footprint on our hardware, everyone gets the same view of the same data and updates to our room availability, and therefore updates to a potential guest's view and OTA's view of our room availability, are virtually instantaneous. That aspect is a critical feature, as indeed is the availability of access to the eviivo suite itself, and apart from the rare occasion of planned downtime, or a JCB digging through underground BT cables, we have otherwise never suffered a lack of access to the suite. It is also really easy to use (including the App version for mobile access) - certainly for the features we use, as I know there are a ton more of bells and whistles which we could tap into, but being only 7 rooms, the eviivo suite features we use at this price point are just perfect for us.

    Cons

    There is nothing for us to dislike. It does what it says on the tin. As for potential improvements, one thing I would really love to see is the ability to build and run bespoke reports. There are lots of canned reports to use, but sometimes there's just that little extra thing you need - but you can always ask their helpdesk

    Joy S.
    Overall rating
    • Industry: Hospitality
    • Company size: 2-10 Employees
    • Used Daily for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 3.0 /10

    Eviivo Review

    Reviewed on 2020/09/17

    It's ok from our end but our guests are not nearly as happy with it as they were with Webervations.

    It's ok from our end but our guests are not nearly as happy with it as they were with Webervations.

    Pros

    It accurately keeps bookings and I don't have to be concerned about double-booking units.

    Cons

    - It doesn't track returning guests.
    - When quoting someone a price I have to manually add the room charge + tax to give them a quote from the Eviivo booking page.
    - Guests often miss the "guests" number when making their own reservations.
    - The program doesn't ask for "City" or "State" of guests so we have no idea where they are from. This has been a problem during the Covid-19 crisis.
    - It's nearly impossible to find a cancelled reservation. We have to know the guest's name. Please give an option to show a list of "Cancellation" to us with units, dates and names to choose from.
    - Room night charges are not shown on the "Charges" page. There is no way to see our guests' charges for each night in their reservation detail.
    - Our booking email sent from Eviivo when a guest books needs to show the unit at the top. Besides the date, the UNIT is the second most important piece of information we need.-
    - When a reservation is modified the guest needs an email confirmation. Eviivo should give us that option rather than make us manually find the email section and send one out.
    - The previous program, Webervations, allowed us to put a complete availability calendar in our website for each unit so guests could see when that cottage was available before going to the booking platform.
    - IN WEBERVATIONS GUESTS COULD BOOK THE SPECIFIC UNIT THEY WANTED WITHOUT SORTING THROUGH OTHER UNITS. MANY OF OUR GUESTS KNOW WHAT UNIT THEY WANT BUT NOW THEY CAN'T FIND OUT WHEN IT'S AVAILABLE.

    Response from eviivo

    Hi Joy! Sorry to hear that you're experiencing difficulties. The good news is, you can do pretty much all of these things in eviivo suite! Reach out to our eviivo experts via live chat for help making the most of your subscription. -James Shepherd

    Peggy D.
    Overall rating
    • Industry: Hospitality
    • Company size: 2-10 Employees
    • Used Daily for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 7.0 /10

    Eviivo does what I need it to do

    Reviewed on 2021/01/20

    eviivo was not easy to get up and running in my opinion. There are still things I don't...

    eviivo was not easy to get up and running in my opinion. There are still things I don't understand. However, the chat feature enables me to get timely answers to my questions and the customer representatives are friendly and helpful. I haven't found eviivo to be responsive to phone calls or emails. A lot of the problem is due to my not knowing how to input information - set up rates, promotions, etc. but in the end the struggle was worth it. The system has been running smoothly for over a year now and I am happy with it.

    Pros

    In my opinion, syncing calendars is the most valuable aspect of the eviivo software. I no longer need enter reservations on multiple platforms as they come in - thus alleviating worry about double bookings. Also, I like having the financial reporting and calendars available for three properties in one place. I like having an historical record of guest information and reservations.

    Cons

    The learning curve was pretty steep and very stressful for me. My old software, Webervations, ended and I had to find software to takes its place. It took a long time to get eviivo operating the way it should. eviivo uses terms and wording that is European centric. Room titles and descriptions are not expressed in terms that would be typical for American travelers. Also eviivo does not permit syncing VRBO calendar, so my VRBO reservations must be manually entered on eviivo.

    Response from eviivo

    Hi Peggy. I manage the US operation for eviivo. We very much value your feedback and your patronage of our All-in-One eviivo suite.

    I am very much aware of what happened with the migration of more than 2k users in 2019. To say there were hiccups would be an understatement. Also...as eviivo suite actually provides so very many more capabilities than your old platform, and our platform at the time leveraged a more European nomenclature, your feedback about a bit of a steep learning curve then is understandable.

    The good news is that in the 13 months since your migration...a lot has happened with the platform. For one all of our modules now have very universal naming conventions. For example, the booking calendar that was previously labelled the Diary, is now the Property Manager.

    But, the most important statement you made is about your practice of inputting your VRBO reservations manually. You absolutely do not need to do this. I will have a member of team reach out to help.

    Showing 5 reviews of 236 Read all reviews

    eviivo FAQs

    Below are some frequently asked questions for eviivo.

    eviivo offers the following pricing plans:

    • Starting from: US$30,00/month
    • Pricing model: Subscription
    • Free Trial: Not Available

    eviivo suite starts at $30 month and adjusts depending on the size of your property. To receive accurate pricing information, contact eviivo directly.

    We do not have any information about eviivo features

    eviivo has the following typical customers:

    Self Employed, 2-10, 11-50, 51-200, 201-500

    eviivo supports the following languages:

    English, French, German, Italian, Portuguese, Spanish

    eviivo supports the following devices:

    Android (Mobile), iPhone (Mobile), iPad (Mobile)

    eviivo integrates with the following applications:

    PayPal, Wishbox

    eviivo offers the following support options:

    Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat

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