eviivo

Property & Channel Management, Booking Engine, Guest Comms

About eviivo

eviivo Suite is an all-in-one booking and property management system (PMS) suitable for hospitality businesses of all types and sizes. It offers a single, centralized, cloud-based platform from which to manage all your reservations, stakeholders and booking channels, including your own website. And its advanced AI-powered technology allows you to manage all guest communications, and all payment collections in one place – regardless of the booking source or property location.

eviivo Mobile – its free award-winning companion – displays a convenient reservation dashboard and a beautifully designed, color-coded booking calendar, where you can see all your bookings at a glance (across your entire portfolio and all OTA channels), receive booking notifications, update rates, and read or respond to guest messages. In short, everything you need to get things done on the go, no matter when – or where you are!

The entire platform is designed from the ground up to be a multi-user, multi-property, multi-channel solution, easily accessed via a web browser or eviivo’s mobile app. You can control permissions at the most granular level and grant access to any stakeholder securely, transforming collaboration between your team, external suppliers, property owners and guests.

eviivo Suite offers the deepest 2-way integration with all major online travel agencies – synchronizing rates and availability of course, but also photos, descriptions, amenities, promos, taxes, policies, guest messages and, uniquely, the update of extras as well as cleaning fees and service or management fees. And since eviivo Suite’s channel manager, booking engine and property manager really do act as one, you avoid double entries, manual errors and omissions, overbookings or other “check-in embarrassments”.

eviivo Suite comes with automated push-button invoice capabilities and unparalleled payment automation, under full PCI-level 1 compliance. This means that you can maintain full control over your policies and cash flows, for both direct and OTA bookings. Put simply: you decide how much to charge, how and when.

Then, to help your business grow and scale without compromise, just turn on additional features as needed. It only takes a click! For example, switch on eviivo Suite’s advanced promo features to set up dynamic pricing rules, create exclusive packages or choose from a wide range of promos, by channel.

Or why not activate eviivo Conversations? Guest messages are automatically attached to the relevant booking and all conversations land in the same unified inbox, whether they originated on Booking.com, Airbnb, Vrbo, Expedia or your own direct email account. Use our drag-and-drop email designer to create your own branded templates, schedule, pause or override automated communications at any time, or activate eviivo’s AI-powered Concierge to answer online enquiries 24/7. And you’ll never miss a beat, even when busy or fast asleep!

Turn on Owner Manager to calculate and apply management fees or charges automatically, control access or produce statements for the owners of the properties you manage. Use eviivo’s interactive Cleaning Dashboard to organize housekeeping shifts and rotas or communicate repairs on the spot.

Gain access to a vast range of extra reports, charts and KPIs to monitor business performance and map all eviivo Suite transactions to your chart of accounts to generate period-end trial balance movements for your accountants or auditors.

Finally, with open APIs and a wide range of partner integrations – from check-in and smart lock providers to accounting systems and gift vouchers – eviivo Suite is part of an ever-expanding ecosystem. Its latest integration with Zapier uses triggers based on bookings events, cancellations, room changes, or changes in cleaning/maintenance statuses, giving you the freedom to build custom automated workflows between eviivo Suite and over 3,000 other apps and web services.


Key benefits of eviivo

  • eviivo Suite provides a single, centralized all-in-one platform rather than a tangled web of integrations. Users have less to learn, enjoy a faster ramp-up for their teams, and are able to get more done, faster and more cost efficiently.

  • eviivo Suite automates areas that other systems barely reach, allowing users to save costs, overcome staff shortages and gain back valuable work hours.

    eviivo Suite is a full multi-user, multi-property, multi-channel platform allows users to manage all their accommodation businesses and bookings at a glance, and to provide access and/or communicate with both internal and external stakeholders.

  • An award-winning color-coded booking calendar helps users to manage and review all bookings accurately and efficiently from one screen, regardless of source or location, via a web browser or via eviivo’s mobile app.

  • eviivo’s leading OTA integrations provide deeper coverage than most alternatives, and put an end to manual updates, saving users hours per week, while avoiding overbookings.

  • eviivo provides full Level 1 Payment Card Industry (PCI) compliance, allowing users to store, view and manage payment cards securely.

  • eviivo Suite’s unparalleled payment automation allows users to set fully automated payment schedules that work best for their business and improve control over their cash flows.

  • eviivo’s ground-breaking, AI-powered Concierge allows users to achieve 24/7 responsiveness to online guest enquiries, even when no one is available.

  • eviivo Conversations provide full email automation and a unified inbox where users can manage all guest communications, including Booking.com, Airbnb, Vrbo and Expedia messages as well as their own direct emails.

  • eviivo's policy management, dynamic pricing rules, and the widest array of promotional tools enable users to manage rates effectively, in bulk, and devise smart pricing strategies for growth.

  • A comprehensive set of KPI dashboards, performance reports and built-in period-end trial balances provide effective resources for revenue managers and accountants – while a rich set of open APIs and integrations expand operational workflow integration with countless other applications and web services.

  • eviivo’s award-winning native mobile application, available on iOS and Android, gives users the flexibility to manage their business on the move from any smartphone or tablet device. The only mobile app to support booking and rate calendars on a full multi-property, multi-channel basis.

  • Images

    eviivo Software - OTA distribution - Channel Manager
    eviivo Software - Booking Engine, Website Builder or Free WordPresss Theme - Website Manager
    eviivo Software - Online Payment Processing & Pre-Authorisation - Payment Manager
    eviivo Software - Room Booking Calendar Management - Property Manager
    eviivo Software - Property Analytics Dashboard - Performance Manager
    eviivo Software - eviivo now on mobile. Download on Google Play or Apple App Store
    eviivo Software - Revenue Management & Promotions - Promo Manager
    eviivo Software - Property Management Company Dashboard - Owner Manager
    eviivo Software - 9
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    eviivo Software - OTA distribution - Channel Manager
    eviivo Software - Booking Engine, Website Builder or Free WordPresss Theme - Website Manager
    eviivo Software - Online Payment Processing & Pre-Authorisation - Payment Manager
    eviivo Software - Room Booking Calendar Management - Property Manager
    eviivo Software - Property Analytics Dashboard - Performance Manager
    eviivo Software - eviivo now on mobile. Download on Google Play or Apple App Store
    eviivo Software - Revenue Management & Promotions - Promo Manager
    eviivo Software - Property Management Company Dashboard - Owner Manager
    eviivo Software - 9

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    Reviews

    Overall rating

    4,1 /5
    (380)
    Value for Money
    4,0/5
    Features
    4,0/5
    Ease of Use
    4,0/5
    Customer Support
    4,0/5

    Already have eviivo?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

    Showing 5 reviews of 380
    Nikki Louise
    Nikki Louise
    Overall rating
    • Industry: Hospitality
    • Company size: 2–10 Employees
    • Used Daily for 1-5 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Highly Recommend

    Reviewed on 2022/06/28

    Our overall experience with eviivo has been great so far, in the short time we have been using the...

    Our overall experience with eviivo has been great so far, in the short time we have been using the system we have had a much better experience and more benefits compared to our previous system and look forward to using more of the tools and reports provided by the system which we haven't got round to using yet.

    Pros

    I like how easy the view of the dashboard is and how there are separate categories views such as "Actions" which shows you any cancelled bookings, deposits due, cards declined or over bookings.
    It also has a lot of reporting tools you can use which is a bonus for us from our last system that failed us.

    Cons

    A feature we miss having is the fact to move bookings in the system. Sometimes we have issues with a property such as a boiler break down and have to move them to another property but we can't move the booking in the system to allow our cleaners to see the changes and what needs cleaned, we need to just block it off and manually tell them.

    Petra
    Overall rating
    • Industry: Leisure, Travel & Tourism
    • Company size: Self Employed
    • Used Daily for 6-12 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Very User Friendly

    Reviewed on 2020/04/08

    I was using it daily until COVID19 hit. Now I am getting a large amount of cancellations, but I am...

    I was using it daily until COVID19 hit. Now I am getting a large amount of cancellations, but I am also blocking my calendar.

    Pros

    my initial training session was very important and over time - it is quite an easy system to use

    Cons

    Nothing so far, but I do need to take the time and discover all that Eviivo does.

    Alternatives Considered

    Lodgify

    Reasons for Choosing eviivo

    it was phasing out

    Reasons for Switching to eviivo

    something that was not complicated / user friendly / costs approximately $1 a day - same as Xotelia. We are a small Bed & Breakfast with only 2 suites and it was important I had an easy / efficient channel manager. The customer service support was also quite important. I do like their follow up and the reaching out to the business owners.
    Audrey
    Overall rating
    • Used Daily for 1-5 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 1.0 /10

    Eviivo has been Very Harmful to our Business since Going Live

    Reviewed on 2019/02/06

    Pros

    There are some useful software features to optimize OTA listings. Being able to manage multiple properties from one account is helpful.

    Cons

    Eviivo has been very harmful to our business since our Go Live date on 1/28/19. We expected that the Go Live process wouldn't be perfect, but their complete lack of customer support and communication concerning very urgent issues is unacceptable. Our properties are actively losing revenue every day this continues. Our customer service is suffering. We are unable to complete accounting reports and prepare monthly tax liabilities.

    For a company whose self-proclaimed mission is "to champion the independent sector and help small hotels, B&Bs, and accommodation providers succeed online", it is unsettling that our repeated requests for technical support have gone ignored. By limiting their clients' ability to govern their own account settings, Eviivo has made itself essential in this process. Not responding to support requests or even acknowledging them is simply unacceptable.

    The magnitude of the switchover from ReZovation is irrelevant; Eviivo imposed this deadline on its customers, not the other way around. The setup process was focused on making sure our properties were optimized for OTA searches rather than ensuring that our understanding of the process was clear. Most of the initial calls were a checklist to make sure we had pictures uploaded and amenities selected. Eviivo did not mention that we wouldn't be able to access something as fundamental as a Revenue Report or Occupancy Report without upgrading to the premium subscription rates.

    Eviivo does not understand their clientele; proactive customer service and guest recovery are important factors that differentiate small hotels from the large brands. Support isn't even available after business hours-- their business hours, not ours.

    Eviivo's website states that they have a guaranteed 24hr turnaround for their Support Query. Our guarantee has not been met several times over.

    Eviivo's indifference is inexcusable.

    Response from eviivo

    Hi Audrey,

    We're sorry to hear of the difficulties you experienced with getting help when you migrated across to eviivo suite from Rezo.

    We experienced some difficulties in being able to get back to customers during this period and apologise for the service level during this time

    If you'd like to discuss this with us personally please do provide us with some contact details and we'll be in touch.

    Regards,
    eviivo

    Anthony
    Overall rating
    • Industry: Hospitality
    • Company size: 2–10 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Robust, Comprehensive Features and Easy To Use

    Reviewed on 2023/02/01

    Booking/Diary and Content integration with all the primary OTA's is both efficient and very...

    Booking/Diary and Content integration with all the primary OTA's is both efficient and very time-saving for a busy owner/operator. Eviivo's Customer Service is excellent and a key differentiator cf their competitors.

    Pros

    Relatively easy to us for PMS and Channel Management software, very reliable and supported by excellent customer service: By phone, chat and via informative webinars.

    Cons

    Form design and printing options are somewhat limited, and the basic reporting function is somewhat 'basic'. Though there are add-on, chargeable features which are far more comprehensive.

    Alternatives Considered

    Little Hotelier

    Reasons for Switching to eviivo

    Quality, robustness, professionalism and Customer Service commitment.
    Pecco
    Overall rating
    • Industry: Hospitality
    • Company size: Self Employed
    • Used Daily for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Best Customer Service

    Reviewed on 2020/10/28

    When I was notified that eviivo would take over Rezovation which I used for 13 years, I was...

    When I was notified that eviivo would take over Rezovation which I used for 13 years, I was worried. however, all agents of eviivo I came in contact with have performed better than I could have imagined. it is just comforting to know that a team of eviivo has your back . thank you, I love you all.

    Pros

    The easy use was important for me and the continuing of records I had developed by using the software which eviivo took over.

    Cons

    nothing, I cannot say any negative word about this product. i am a completly satisfied customer. At 72 i need a lot of support when it comes to software.

    Alternatives Considered

    ResNexus

    Reasons for Choosing eviivo

    Rezovation was bought out by eviivo

    Reasons for Switching to eviivo

    At the time it was the easiest way to go since eviivo offered to take over my old records and guest information
    Showing 5 reviews of 380 Read all reviews

    eviivo FAQs

    Below are some frequently asked questions for eviivo.

    eviivo offers the following pricing plans:

    • Starting from: US$40,00/month
    • Pricing model: Subscription
    • Free Trial: Not Available

    eviivo suite starts at $40 month and adjusts depending on the size of your property. To receive accurate pricing information, contact eviivo directly.

    eviivo has the following typical customers:

    Self Employed, 2–10, 11–50, 51–200, 201–500

    eviivo supports the following languages:

    English, French, German, Italian, Portuguese, Spanish

    eviivo supports the following devices:

    Android (Mobile), iPhone (Mobile), iPad (Mobile)

    eviivo integrates with the following applications:

    Duve, PayPal

    eviivo offers the following support options:

    Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat

    Related categories

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