About Gingr

Gingr is a reservation software for pet daycare, boarding, training & grooming businesses, offering pet, client & employee management, marketing, & POS features. With the aim of providing an all-in-one management solution to pet services, Gingr integrates reservations, calendars, client profiles, payment processing, customer engagement and more.

By giving users the tools to create a customized and branded landing page and client portal, Gingr permits businesses to hand over control to their customers in the form of online reservation forms. Forms can be fully personalized and customers can make their reservation requests directly through the client portal, for approval within the Gingr system.

In order to increase organization, Gingr creates customer and pet profiles with practical information, images, vaccination details, incident report cards, reservations and booking history. With integrated email, fax and SMS tools, businesses can contact and send updates and automatic reminders to their customers within the system, and keep a record of all communication. Gingr also acts as a POS for processing credit card payments and includes e-signature, automatic receipt sending and barcode scanning functions for easy record-keeping.

In order to aid with employee management, Gingr offers an in-built time-clock, team calendars, to-do lists, daily checklists and commission reports so that all team members have full visibility on activity and understand their tasks.

Key benefits of Gingr

  • Utilize Gingr’s barcode support for easy tracking of sales and inventory management. Gingr can also provide custom barcode key-tags for customers to offer loyalty rewards or discounts.

  • Target inactive customers using Gingr’s email marketing tool. Users can target specific user segments, such as those who haven’t made any recent reservations, with timely email or SMS advertising campaigns.

  • Gain business insight with reports on finances and staff commission which can be transferred to accounting software. Users can also generate reports on feeding, medication and weight which can be emailed to customers and printed or downloaded as an excel file.

  • Ensure that no appointments are missed or forgotten with SMS and email auto-confirmations and reminders. With Gingr, users can also generate and deploy automatic post check-out surveys to gain client feedback.

  • Enable POS services such as credit card processing, e-signature, inventory management, customized coupon systems and automatically email receipts. Customize pricing rules for late check-out, peak holiday times etc.

  • Devices

    Business size

    S M L

    Markets

    Canada, United States

    Supported Languages

    English

    Images

    Create profiles for dogs including the most important information for the business
    Bulk upload and tag pictures of customers' pets
    Manage appointments from the built in calendar with color coding for ease of understanding
    Manage employee tasks and see real-time updates of jobs from the dashboard
    Create report cards for customers based on behavior
    Customers can make reservations online by completing a form through the client portal
    Utilize Gingr's POS functionality with shopping cart, credit card payment, coupon application and barcode scanning features
    Use Gingr's lodging calendar tool to schedule reservations with the drag-and-drop function
    View 9 more
    Gingr video
    Gingr screenshot: Create profiles for dogs including the most important information for the business Gingr screenshot: Bulk upload and tag pictures of customers' pets Gingr screenshot: Manage appointments from the built in calendar with color coding for ease of understanding Gingr screenshot: Manage employee tasks and see real-time updates of jobs from the dashboard Gingr screenshot: Create report cards for customers based on behavior Gingr screenshot: Customers can make reservations online by completing a form through the client portal Gingr screenshot: Utilize Gingr's POS functionality with shopping cart, credit card payment, coupon application and barcode scanning features Gingr screenshot: Use Gingr's lodging calendar tool to schedule reservations with the drag-and-drop function

    Features

    Total features of Gingr: 64

    • API
    • Access Controls/Permissions
    • Accounting
    • Activity Tracking
    • Appointment Management
    • Appointment Scheduling
    • Automated Scheduling
    • Automatic Backup
    • Availability Indicator
    • Availability Management
    • Barcode / Ticket Scanning
    • Barcode Recognition
    • Behavior Tracking
    • Billing & Invoicing
    • Booking Management
    • Calendar Management
    • Call Reporting
    • Client Management
    • Client Portal
    • Commission Management
    • Confirmation/Reminders
    • Credit Card Processing
    • Customer Activity Tracking
    • Customer Database
    • Customer Management
    • Customizable Forms
    • Customizable Templates
    • Customization
    • Digital Signature
    • Document Storage
    • Drag & Drop
    • Electronic Payments
    • Electronic Signature
    • Email Alerts
    • Email Marketing
    • Employee Management
    • Event Calendar
    • Feedback Management
    • Gift Card Management
    • Image Library
    • Inventory Management
    • Landing Pages/Web Forms
    • Mobile Grooming
    • Online Booking
    • Order Processing
    • PCI Compliance
    • Pet Birthday Tracking
    • Pet Grooming
    • Photo Management
    • Point of Sale (POS)
    • Recurring Appointments
    • Recurring Tasks
    • Reminders
    • Remote Access/Control
    • Route Management
    • SMS Marketing Managment
    • SSL Security
    • Search/Filter
    • Service Catalog
    • Staff Management
    • Surveys & Feedback
    • Tagging
    • Team Calendars
    • Time Clock

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    Reviews

    Overall rating

    4,7 /5
    (168)
    Value for Money
    4,6/5
    Features
    4,5/5
    Ease of Use
    4,6/5
    Customer Support
    4,6/5

    Already have Gingr?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

    Write a Review!
    Showing 5 reviews of 168
    Katherine M.
    Overall rating
    • Used Daily for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    It has given us the extra time needed to run the office more efficiently

    Reviewed on 2018/05/04

    Extra time to spend with clients and boarding pets, staff love the reports, owner loves the wealth...

    Extra time to spend with clients and boarding pets, staff love the reports, owner loves the wealth of detail the reports give us for all aspects of the business from occupancy count to grooming details.
    Clients love the fact they no longer have to wait for the office to open and can make reservations 24/7 as well as confirm and make payments on line anytime.

    Pros

    It gives us more time to spend with the pets in our care and to provide more details to clients.
    Clients love the fact that they don't have to wait for office hours to request boarding or grooming, especially on the weekend when we have short office hours. Also they love the deposit program since they no longer receive letters or mail payments!!

    Cons

    It is difficult to learn software over the internet but since I had an assistant who was able to help
    it worked out fine but I wouldn't want to do it alone. However the support team was awesome and
    had patience and wisdom in handling new owners

    Dustin F.
    Overall rating
    • Industry: Retail
    • Company size: 2-10 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Great software for the pet industry

    Reviewed on 2019/05/07

    Great people, and great software

    Great people, and great software

    Pros

    Designed with bootstrap so easy browsing on Mobile, tablets, and Desktops

    Cons

    Some of the layout is too cluttered, and some features are lacking

    Response from Gingr

    Thank you for your review Dustin!

    While we 'bootstrapped' early stage, we now have a full team of developers and product leads. Gingr is mobile-friendly, for easy use on different screen sizes.

    Thank you for your 'thumbs up', and let us know what features you would like us to add!

    Meredith W.
    Overall rating
    • Industry: Hospitality
    • Company size: 11-50 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 0.0 /10

    Don’t do it

    Reviewed on 2019/10/17

    I’m beyond disappointed and frustrated.

    I’m beyond disappointed and frustrated.

    Pros

    User friendly, when we switched to this software the creators that also work in our industry were the owners. They were wonderful, then it got sold-twice.

    Cons

    The current owners are a credit card processing company and all they care about is cashing in on their fees. They have no empathy for business owners in our industry and they are failing fast. The software neglected to deduct credits off of packages for 2 days last month costing their clients thousands, anytime someone would post about this in their Facebook group it was deleted. How shady can you get?

    Response from Gingr

    Hi Meredith. Thank you for the review. We are sorry Gingr wasn't the right fit for you personally.

    1st, to address a few facts: (1) Gingr was sold (once) to Togetherwork (TW), an independent holding company of niche software companies like Gingr. TW is not a credit card processing company.

    Our primary founder and developer stayed, as have most of us. While TW is mostly hands off, they do provide new resources for us to grow & provide more value to our customers. For example, this year we hired (3) developers, (3) onboarding specialists and (3) support staff. This is a very positive move for the long term future of Gingr and our customers - it's good to know you can rely on a stable company for years to come.

    Yes, we had a bug related to the deduction of package credits. This bug was fixed within 48 hours, and we helped all customers that needed it to mitigate the impact.

    Our private FB group is open to positive & constructive contributions for fellow Gingr users.

    Cheryl T.
    Overall rating
    • Industry: Health, Wellness & Fitness
    • Company size: 11-50 Employees
    • Used Daily for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Everything you need for boarding, daycare, grooming and training

    Reviewed on 2020/06/16

    From my first outreach to them, through set up and initial use to daily use - GINGR has met or...

    From my first outreach to them, through set up and initial use to daily use - GINGR has met or exceeded our expectations.

    Pros

    GINGR is packed with great features. I love the “Report Card” feature that allows us to keep our pet parents informed and entertained with daily photos and pictures of their pets playing and having fun. I also love the array of marketing tools. GINGR’s operating tools - dashboard, calendars, service schedules - are easy to use and reliable. Customer self service has been a great efficiency and communication tool. Set up was remarkably easy. Customer support (primarily through chat and email) is client friendly and knowledgeable. They constantly add great new features like the employee training tool! It’s great.

    Cons

    I love that GINGR is constantly upgrading its offerings. The reporting tool is a little basic and ad hoc reports aren’t very intuitive. That said, they add new features regularly. I also wish it had an interface with Quickbooks.

    Lauren D.
    Overall rating
    • Industry: Consumer Services
    • Company size: 2-10 Employees
    • Used Daily for 6-12 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 9.0 /10

    Keep It Up Gingr!

    Reviewed on 2019/01/09

    This has made our facility run so much more smooth - from everything involving staff management...

    This has made our facility run so much more smooth - from everything involving staff management (clock-in, clock-out, timesheets, schedules), to running reports on everything. We also use the retail feature quite often. We know our clients are quite fond of being able to "log in" at any time to request reservations and/or appointments, and being able to purchase retail and package options.
    We have already used three other software organizations, so we are still fairly new to Gingr and are still getting used to some of the features. However, we are sticking with this one!

    Pros

    I LOVE how easy it is to use. All of my employees learned really quickly - and there are so many features. Our clients really like the report cards, and the kennel/run cards are nice for busy facilities.

    Cons

    I dislike that it does not integrate with QuickBooks, as of right now.
    Also, under the report cards function - it would be wonderful if the dogs would link to each other in the "friends/playmates" section, so you don't have to enter it a million times. This would make this feature run so much quicker.

    Showing 5 reviews of 168 Read all reviews

    Gingr FAQs

    Below are some frequently asked questions for Gingr.

    Gingr offers the following pricing plans:

    • Starting from: US$80,00/month
    • Pricing model: Subscription
    • Free Trial: Available

    We offer three convenient pricing tiers, depending on your needs: ________________________ Grooming & Training: $80 per month (billed annually), or $89 per month (month-to-month) 1-time startup payment: $100 _________________________ Daycare & Day Services: $107 per month (billed annually), or $119 per month (month-to-month) 1-time startup payment: $100 _________________________ Pet Resort: $134 per month (billed annually), or $149 per month (month-to-month) 1-time startup payment: $200

    We do not have any information about Gingr features

    Gingr has the following typical customers:

    Self Employed, 2-10, 11-50, 51-200, 201-500

    Gingr supports the following languages:

    English

    Gingr supports the following devices:

    Gingr integrates with the following applications:

    Facebook, IFTTT, Zapier

    Gingr offers the following support options:

    Email/Help Desk, FAQs/Forum, Phone Support, Chat

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