Gingr

This software has allowed for things like automated email notifications, paperless operations, online reservation requests, and electronic report cards. We rewrote the whole thing from scratch when we migrated to Gingr. My staff and I love the convenient tipping option at checkout.

The electronic message will contain updates and reminders for many pets. Customers' attention spans are short, and they quickly lose interest after learning about a single pet. Our daily rate was easily converted to the Gingr overnight rate. The only other negative aspect of switching to Ginger is that I regret not making the switch sooner.

Being able to check in from anywhere is invaluable to me. The software is incredibly deep with a lot of settings and options etc.

Gingr is really glitchy. There’s constantly small things here and there that are issues or aren’t working correctly or whatever which is frustrating, especially considering what we pay per month.

We like the basic functionality and speed of use especially vs. software that sits on the hard drive. The portal is nice and out clients enjoy it.
The help articles for the basic set up and functionality are well done.

When there is a big issue outside of basic functionality the chat support is a waste of time. A typical chat takes about an hour just to get to the point that they kind f understand what your talking about.
For example my company Voxy Canine Camp recently reorganized and we opened a new merchant id account.
The back end sent me the wrong merchant id #. I Ofcourse did not know it was wrong and after an hour on chat the person had no idea what was the problem because they did not have access to all of the information. It's a week later and aim trying again and still having issues. After introducing myself and business name/ 30 min into chat the rep from Gingr asks me what company Im with,

Real problem solving should not be done by chat so this part of Gingr is horrible.
Horrible enough that we are looking into switching this winter.

All inclusive, multi-functional, customize-able, and intuitive.
You can become an expert by simply clicking around. The included staff training is very useful and effective. Customization is a 4/5, you can do almost anything you want within the confines of their general set up. The system is reliable and updates in the background with little to no impact on user experience.

The client portal isn't the most aesthetically pleasing and can be confusing at times. The customer support hours are stringent, and they lack a phone support option; but after you go live you need to contact support so infrequently it makes little impact. In my 5+ years working with their software I have needed to contact support maybe half a dozen times.
My one big issue is the implementation team. At a previous employer, that was in the process of opening a daycare, I knew more about their software than half the team helping. BUT if you have any technological literacy it shouldn't be that major of an issue, just annoying.

I like most that it's easy to use, serves for so many purposes in our Company such as booking Grooming Appointments, walk in services, daycare stays, daycare Evaluations, classes, and now we can use it in our multiple locations as well

The only cons lately have been inconsistent customer service with longer wait times, and the Phone Number search feature not working lately has made some booking over the phone take longer. Phone number search is usually our go to Customer look up. It leaves us with less room for error and less time on the phone with the customer for easier booking