Gingr

Pet daycare, boarding, kennel & grooming business software

4,7 /5 (169 reviews) Write a Review!

Gingr Overview

What is Gingr?

Gingr is a reservation software for pet daycare, boarding, training & grooming businesses, offering pet, client & employee management, marketing, & POS features. With the aim of providing an all-in-one management solution to pet services, Gingr integrates reservations, calendars, client profiles, payment processing, customer engagement and more.

By giving users the tools to create a customized and branded landing page and client portal, Gingr permits businesses to hand over control to their customers in the form of online reservation forms. Forms can be fully personalized and customers can make their reservation requests directly through the client portal, for approval within the Gingr system.

In order to increase organization, Gingr creates customer and pet profiles with practical information, images, vaccination details, incident report cards, reservations and booking history. With integrated email, fax and SMS tools, businesses can contact and send updates and automatic reminders to their customers within the system, and keep a record of all communication. Gingr also acts as a POS for processing credit card payments and includes e-signature, automatic receipt sending and barcode scanning functions for easy record-keeping.

In order to aid with employee management, Gingr offers an in-built time-clock, team calendars, to-do lists, daily checklists and commission reports so that all team members have full visibility on activity and understand their tasks.

Gingr Overview

Pricing

Starting from
US$80,00/month

Pricing options

Free Trial
Subscription
Value for money

We offer three convenient pricing tiers, depending on your needs:
________________________

Grooming & Training:
$80 per month (billed annually), or $89 per month (month-to-month)
1-time startup payment: $100
_________________________

Daycare & Day Services:
$107 per month (billed annually), or $119 per month (month-to-month)
1-time startup payment: $100
_________________________

Pet Resort:
$134 per month (billed annually), or $149 per month (month-to-month)
1-time startup payment: $200


Gingr Features

Devices
Business size
S M L
Markets
United States, Canada
Supported Languages
English

Media

Create profiles for dogs including the most important information for the business
Bulk upload and tag pictures of customers' pets
Manage appointments from the built in calendar with color coding for ease of understanding
Manage employee tasks and see real-time updates of jobs from the dashboard
Create report cards for customers based on behavior
Customers can make reservations online by completing a form through the client portal
Utilize Gingr's POS functionality with shopping cart, credit card payment, coupon application and barcode scanning features
Use Gingr's lodging calendar tool to schedule reservations with the drag-and-drop function
Gingr video Gingr screenshot: Create profiles for dogs including the most important information for the business Gingr screenshot: Bulk upload and tag pictures of customers' pets Gingr screenshot: Manage appointments from the built in calendar with color coding for ease of understanding Gingr screenshot: Manage employee tasks and see real-time updates of jobs from the dashboard Gingr screenshot: Create report cards for customers based on behavior Gingr screenshot: Customers can make reservations online by completing a form through the client portal Gingr screenshot: Utilize Gingr's POS functionality with shopping cart, credit card payment, coupon application and barcode scanning features Gingr screenshot: Use Gingr's lodging calendar tool to schedule reservations with the drag-and-drop function

Gingr Reviews

Gingr Reviews

Overall rating
4,7
/
5
Excellent
139

Very good
22

Average
2

Poor
3

Terrible
3

Value for Money
4,6
Features
4,5
Ease of Use
4,6
Customer Support
4,6
95% recommended this app
Katherine M.

It has given us the extra time needed to run the office more efficiently

Extra time to spend with clients and boarding pets, staff love the reports, owner loves the wealth of detail the reports give us for all aspects of the business from occupancy count to grooming details.
Clients love the fact they no longer have to wait for the office to open and can make reservations 24/7 as well as confirm and make payments on line anytime.


Dustin F.

Great software for the pet industry

Great people, and great software


Laura T.

Like the software very much hate the lack of customer service.


Cheryl T.

Everything you need for boarding, daycare, grooming and training

From my first outreach to them, through set up and initial use to daily use - GINGR has met or exceeded our expectations.


Lauren D.

Keep It Up Gingr!

This has made our facility run so much more smooth - from everything involving staff management (clock-in, clock-out, timesheets, schedules), to running reports on everything. We also use the retail feature quite often. We know our clients are quite fond of being able to "log in" at any time to request reservations and/or appointments, and being able to purchase retail and package options.
We have already used three other software organizations, so we are still fairly new to Gingr and are still getting used to some of the features. However, we are sticking with this one!


Katherine M.

It has given us the extra time needed to run the office more efficiently

Used Daily for 1+ year
Reviewed on 2018/05/04
Review Source: Capterra

Extra time to spend with clients and boarding pets, staff love the reports, owner loves the wealth of detail the reports give us for all aspects of the business from occupancy count to grooming details.
Clients love the fact they no longer have to wait for the office to open and can make reservations 24/7 as well as confirm and make payments on line anytime.

Pros

It gives us more time to spend with the pets in our care and to provide more details to clients.
Clients love the fact that they don't have to wait for office hours to request boarding or grooming, especially on the weekend when we have short office hours. Also they love the deposit program since they no longer receive letters or mail payments!!

Cons

It is difficult to learn software over the internet but since I had an assistant who was able to help
it worked out fine but I wouldn't want to do it alone. However the support team was awesome and
had patience and wisdom in handling new owners

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Dustin F.
Industry: Retail
Company size: 2-10 Employees

Great software for the pet industry

Used Daily for 2+ years
Reviewed on 2019/05/07
Review Source: Capterra

Great people, and great software

Pros

Designed with bootstrap so easy browsing on Mobile, tablets, and Desktops

Cons

Some of the layout is too cluttered, and some features are lacking

Response from Gingr

Thank you for your review Dustin!

While we 'bootstrapped' early stage, we now have a full team of developers and product leads. Gingr is mobile-friendly, for easy use on different screen sizes.

Thank you for your 'thumbs up', and let us know what features you would like us to add!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Laura T.

Like the software very much hate the lack of customer service.

Used Daily for 2+ years
Reviewed on 2018/07/06
Review Source: Capterra

Pros

We like the basic functionality and speed of use especially vs. software that sits on the hard drive. The portal is nice and out clients enjoy it.
The help articles for the basic set up and functionality are well done.

Cons

When there is a big issue outside of basic functionality the chat support is a waste of time. A typical chat takes about an hour just to get to the point that they kind f understand what your talking about.
For example my company Voxy Canine Camp recently reorganized and we opened a new merchant id account.
The back end sent me the wrong merchant id #. I Ofcourse did not know it was wrong and after an hour on chat the person had no idea what was the problem because they did not have access to all of the information. It's a week later and aim trying again and still having issues. After introducing myself and business name/ 30 min into chat the rep from Gingr asks me what company Im with,

Real problem solving should not be done by chat so this part of Gingr is horrible.
Horrible enough that we are looking into switching this winter.

Response from Gingr

Laura,

We appreciate your candid feedback, and are sorry to hear that your most recent chat experiences have not been favorable. I called you directly last week to clear up the merchant account issue, which was a simple misunderstanding between how/why you were updating your merchant accounts. Once we got to the bottom of it, we resent the correct merchant number to be updated in your app. I also suggested that if you needed anything moving forward, to ask for me specifically and I would give you a call.

In regard to this most recent issue, our staff was prompt in responding and in inquiring about the issue you were experiencing, and although it did take a bit to understand why you couldn't process payments (the merchant ID had been typed incorrectly - chat records show the correct ID was sent on 6/28) we were able to get this resolved and get you back up and running.

Please let me know if you have any concerns moving forward.

Michelle Ober
Director of Operations

Rating breakdown

Value for Money
Ease of Use
Customer Support

Cheryl T.
Industry: Health, Wellness & Fitness
Company size: 11-50 Employees

Everything you need for boarding, daycare, grooming and training

Used Daily for 1+ year
Reviewed on 2020/06/16
Review Source: Capterra

From my first outreach to them, through set up and initial use to daily use - GINGR has met or exceeded our expectations.

Pros

GINGR is packed with great features. I love the “Report Card” feature that allows us to keep our pet parents informed and entertained with daily photos and pictures of their pets playing and having fun. I also love the array of marketing tools. GINGR’s operating tools - dashboard, calendars, service schedules - are easy to use and reliable. Customer self service has been a great efficiency and communication tool. Set up was remarkably easy. Customer support (primarily through chat and email) is client friendly and knowledgeable. They constantly add great new features like the employee training tool! It’s great.

Cons

I love that GINGR is constantly upgrading its offerings. The reporting tool is a little basic and ad hoc reports aren’t very intuitive. That said, they add new features regularly. I also wish it had an interface with Quickbooks.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Lauren D.
Industry: Consumer Services
Company size: 2-10 Employees

Keep It Up Gingr!

Used Daily for 6-12 months
Reviewed on 2019/01/09
Review Source: Capterra

This has made our facility run so much more smooth - from everything involving staff management (clock-in, clock-out, timesheets, schedules), to running reports on everything. We also use the retail feature quite often. We know our clients are quite fond of being able to "log in" at any time to request reservations and/or appointments, and being able to purchase retail and package options.
We have already used three other software organizations, so we are still fairly new to Gingr and are still getting used to some of the features. However, we are sticking with this one!

Pros

I LOVE how easy it is to use. All of my employees learned really quickly - and there are so many features. Our clients really like the report cards, and the kennel/run cards are nice for busy facilities.

Cons

I dislike that it does not integrate with QuickBooks, as of right now.
Also, under the report cards function - it would be wonderful if the dogs would link to each other in the "friends/playmates" section, so you don't have to enter it a million times. This would make this feature run so much quicker.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

User recommendation
9,2/10
Based on 169 user ratings
Compare user recommendation rating with alternatives
Compare with alternatives

Gingr Pricing

Gingr Pricing

Starting from
US$80,00/month
Free Trial
Subscription
Value for money

We offer three convenient pricing tiers, depending on your needs:
________________________

Grooming & Training:
$80 per month (billed annually), or $89 per month (month-to-month)
1-time startup payment: $100
_________________________

Daycare & Day Services:
$107 per month (billed annually), or $119 per month (month-to-month)
1-time startup payment: $100
_________________________

Pet Resort:
$134 per month (billed annually), or $149 per month (month-to-month)
1-time startup payment: $200

We offer three convenient pricing tiers, depending on your needs:
________________________

Grooming & Training:
$80 per month (billed annually), or $89 per month (month-to-month)
1-time startup payment: $100
_________________________

Daycare & Day Services:
$107 per month (billed annually), or $119 per month (month-to-month)
1-time startup payment: $100
_________________________

Pet Resort:
$134 per month (billed annually), or $149 per month (month-to-month)
1-time startup payment: $200

Value for Money
4,6/5
Based on 169 user ratings
Compare value for money rating with alternatives
Compare with alternatives

Gingr Features

Gingr Features

API
Accounting Integration
Activity Dashboard
Activity Tracking
Automatic Notifications
Billing & Invoicing
Calendar Management
Customer Database
Customizable Reporting
Data Import/Export
Document Management
Document Storage
Electronic Payments
Inventory Management
Inventory Tracking
Invoice Management
Reminders
Reporting & Statistics
Search Functionality
Third Party Integration
Features
4,5/5
Based on 169 user ratings
Compare features rating with alternatives
Compare with alternatives

Categories

Additional information for Gingr

Additional information for Gingr

Key features of Gingr

  • API availability
  • Access control
  • Accounting management
  • Activity logging
  • Automated scheduling
  • Automatic backup
  • Automatic reminders
  • Availability indicator
  • Availability management
  • Barcode scanning
  • Barcode support
  • Behavior tracking
  • Billing & invoicing
  • Booking management
  • Call reporting
  • Client database
  • Client portal
  • Continuous backup
  • Credit card processing
  • Custom forms
  • Custom landing pages
  • Customer activity reporting
  • Customer management
  • Customizable templates
  • Digital signature
  • Document storage
  • Drag & drop interface
  • Electronic payments
  • Electronic signature capture
  • Email alerts
  • Email confirmation
  • Email marketing
  • Employee management
  • Employee time clock
  • Event calendar
  • Event triggered email
  • Facility management
  • Feedback collection
  • Filtered views
  • Gift card system
  • Image library
  • Inventory control
  • Landing page templates
  • Online booking integration
  • Order approval
  • PCI DSS compliance
  • POS
  • Pet birthday tracking
  • Pet grooming
  • Photo management
  • Real time online appointments
  • Recurring tasks
  • Remote access
  • Route management
  • SMS marketing
  • Security & encryption
  • Surveys & feedback
  • Tagging
  • Team calendars
  • Time clock integration
  • Vaccination reminders
  • Veterinarian list maintenance
  • eReceipts

Benefits

  • Utilize Gingr’s barcode support for easy tracking of sales and inventory management. Gingr can also provide custom barcode key-tags for customers to offer loyalty rewards or discounts.

  • Target inactive customers using Gingr’s email marketing tool. Users can target specific user segments, such as those who haven’t made any recent reservations, with timely email or SMS advertising campaigns.

  • Gain business insight with reports on finances and staff commission which can be transferred to accounting software. Users can also generate reports on feeding, medication and weight which can be emailed to customers and printed or downloaded as an excel file.

  • Ensure that no appointments are missed or forgotten with SMS and email auto-confirmations and reminders. With Gingr, users can also generate and deploy automatic post check-out surveys to gain client feedback.

  • Enable POS services such as credit card processing, e-signature, inventory management, customized coupon systems and automatically email receipts. Customize pricing rules for late check-out, peak holiday times etc.

  • Gingr FAQs

    Gingr FAQs

    Below are some frequently asked questions for Gingr.

    Q. What type of pricing plans does Gingr offer?

    Gingr offers the following pricing plans:

    Starting from: US$80,00/month

    Pricing model: Subscription

    Free Trial: Available

    We offer three convenient pricing tiers, depending on your needs: ________________________ Grooming & Training: $80 per month (billed annually), or $89 per month (month-to-month) 1-time startup payment: $100 _________________________ Daycare & Day Services: $107 per month (billed annually), or $119 per month (month-to-month) 1-time startup payment: $100 _________________________ Pet Resort: $134 per month (billed annually), or $149 per month (month-to-month) 1-time startup payment: $200

    Q. What are the main features of Gingr?

    Gingr offers the following features:

    • API availability
    • Access control
    • Accounting management
    • Activity logging
    • Automated scheduling
    • Automatic backup
    • Automatic reminders
    • Availability indicator
    • Availability management
    • Barcode scanning
    • Barcode support
    • Behavior tracking
    • Billing & invoicing
    • Booking management
    • Call reporting
    • Client database
    • Client portal
    • Continuous backup
    • Credit card processing
    • Custom forms
    • Custom landing pages
    • Customer activity reporting
    • Customer management
    • Customizable templates
    • Digital signature
    • Document storage
    • Drag & drop interface
    • Electronic payments
    • Electronic signature capture
    • Email alerts
    • Email confirmation
    • Email marketing
    • Employee management
    • Employee time clock
    • Event calendar
    • Event triggered email
    • Facility management
    • Feedback collection
    • Filtered views
    • Gift card system
    • Image library
    • Inventory control
    • Landing page templates
    • Online booking integration
    • Order approval
    • PCI DSS compliance
    • POS
    • Pet birthday tracking
    • Pet grooming
    • Photo management
    • Real time online appointments
    • Recurring tasks
    • Remote access
    • Route management
    • SMS marketing
    • Security & encryption
    • Surveys & feedback
    • Tagging
    • Team calendars
    • Time clock integration
    • Vaccination reminders
    • Veterinarian list maintenance
    • eReceipts

    Q. Who are the typical users of Gingr?

    Gingr has the following typical customers:

    Small Business, Freelancers, Mid Size Business

    Q. What languages does Gingr support?

    Gingr supports the following languages:

    English

    Q. What type of pricing plans does Gingr offer?

    Gingr has the following pricing plans:

    Subscription

    Q. Does Gingr support mobile devices?

    We do not have any information about what devices Gingr supports

    Q. What other apps does Gingr integrate with?

    Gingr integrates with the following applications:

    Facebook, IFTTT, Kisi, Zapier

    Q. What level of support does Gingr offer?

    Gingr offers the following support options:

    Phone Support, Online Support, FAQs