Gingr

4.6 (204)
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Pet daycare, boarding, kennel & grooming business software

About Gingr

Gingr is a reservation software for pet daycare, boarding, training & grooming businesses, offering pet, client & employee management, marketing, & POS features. With the aim of providing an all-in-one management solution to pet services, Gingr integrates reservations, calendars, client profiles, payment processing, customer engagement and more.

By giving users the tools to create a customized and branded landing page and client portal, Gingr permits businesses to hand over control to their customers in the form of online reservation forms. Forms can be fully personalized and customers can make their reservation requests directly through the client portal, for approval within the Gingr system.

In order to increase organization, Gingr creates customer and pet profiles with practical information, images, vaccination details, incident report cards, reservations and booking history. With integrated email, fax and SMS tools, businesses can contact and send updates and automatic reminders to their customers within the system, and keep a record of all communication. Gingr also acts as a POS for processing credit card payments and includes e-signature, automatic receipt sending and barcode scanning functions for easy record-keeping.

In order to aid with employee management, Gingr offers an in-built time-clock, team calendars, to-do lists, daily checklists and commission reports so that all team members have full visibility on activity and understand their tasks.


Key benefits of Gingr

  • Utilize Gingr’s barcode support for easy tracking of sales and inventory management. Gingr can also provide custom barcode key-tags for customers to offer loyalty rewards or discounts.

  • Target inactive customers using Gingr’s email marketing tool. Users can target specific user segments, such as those who haven’t made any recent reservations, with timely email or SMS advertising campaigns.

  • Gain business insight with reports on finances and staff commission which can be transferred to accounting software. Users can also generate reports on feeding, medication and weight which can be emailed to customers and printed or downloaded as an excel file.

  • Ensure that no appointments are missed or forgotten with SMS and email auto-confirmations and reminders. With Gingr, users can also generate and deploy automatic post check-out surveys to gain client feedback.

  • Enable POS services such as credit card processing, e-signature, inventory management, customized coupon systems and automatically email receipts. Customize pricing rules for late check-out, peak holiday times etc.

  • Images

    Gingr Software - Create profiles for pets, including the most important information for the business
    Gingr Software - The pet-parent mobile app is included with all subscriptions. This is the Pet Parent App account view.
    Gingr Software - Manage your entire facility at a glance.
    Gingr Software - Bulk upload and tag pictures of customers' pets
    Gingr Software - Manage appointments from the built-in calendar with color coding for ease of understanding
    Gingr Software - Manage employee tasks and see real-time updates of jobs from the dashboard
    Gingr Software - Customers can make reservations online through the customer portal
    Gingr Software - Use Gingr's lodging calendar tool to schedule reservations with the drag-and-drop function
    Gingr Software - Utilize Gingr's POS functionality with shopping cart, credit card payment, coupon application and barcode scanning features
    Gingr Software - Create pet report cards for pet parents
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    Gingr video
    Gingr video
    Gingr video
    Gingr video
    Gingr Software - Create profiles for pets, including the most important information for the business
    Gingr Software - The pet-parent mobile app is included with all subscriptions. This is the Pet Parent App account view.
    Gingr Software - Manage your entire facility at a glance.
    Gingr Software - Bulk upload and tag pictures of customers' pets
    Gingr Software - Manage appointments from the built-in calendar with color coding for ease of understanding
    Gingr Software - Manage employee tasks and see real-time updates of jobs from the dashboard
    Gingr Software - Customers can make reservations online through the customer portal
    Gingr Software - Use Gingr's lodging calendar tool to schedule reservations with the drag-and-drop function
    Gingr Software - Utilize Gingr's POS functionality with shopping cart, credit card payment, coupon application and barcode scanning features
    Gingr Software - Create pet report cards for pet parents

    Not sure about Gingr? Compare with a popular alternative

    Gingr

    4.6 (204)
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    Starting Price

    US$95.00
    month
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    Pricing Options

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    Features

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    Integrations

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    Ease of Use

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    Value for Money

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    Customer Service

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    Reviews

    Overall rating

    4.6 /5
    (204)
    Value for Money
    4.5/5
    Features
    4.4/5
    Ease of Use
    4.5/5
    Customer Support
    4.5/5

    Already have Gingr?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

    Showing 5 reviews of 204
    Verified Reviewer
    Overall rating
    • Industry: Veterinary
    • Company size: 2–10 Employees
    • Used Daily for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Gingr is a huge asset to my business and customer support

    Reviewed on 2019/04/11

    It was a great experience to take the time to set up the details of how we use the software....

    It was a great experience to take the time to set up the details of how we use the software. Customer service is on point and always quick to respond. My staff and clients love all of the features and the ease of use.

    Pros

    This software has allowed us and our clients the ease of reservation requests online, report cards, going paperless, email reminders and confirmations... It was a total overhaul when we switched to Gingr. My staff and I LOVE the tips options at check out!

    Cons

    Report cards and reminders for multiple pets are sent as one email. Clients overlook an additional information after the first pet's. We were used to charging by the day but Gingr nightly rate was easy to convert to. My only other con is that I didn't switch to Ginger sooner.

    Dustin
    Overall rating
    • Industry: Retail
    • Company size: 2–10 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Great software for the pet industry

    Reviewed on 2019/05/07

    Great people, and great software

    Great people, and great software

    Pros

    Designed with bootstrap so easy browsing on Mobile, tablets, and Desktops

    Cons

    Some of the layout is too cluttered, and some features are lacking

    Alternatives Considered

    DaySmart Pet

    Reasons for Switching to Gingr

    Cloud services, being online ensures the safety of our customers

    Response from Gingr

    Thank you for your review Dustin!

    While we 'bootstrapped' early stage, we now have a full team of developers and product leads. Gingr is mobile-friendly, for easy use on different screen sizes.

    Thank you for your 'thumbs up', and let us know what features you would like us to add!

    Meredith
    Overall rating
    • Industry: Hospitality
    • Company size: 11–50 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 0.0 /10

    Don’t do it

    Reviewed on 2019/10/17

    I’m beyond disappointed and frustrated.

    I’m beyond disappointed and frustrated.

    Pros

    User friendly, when we switched to this software the creators that also work in our industry were the owners. They were wonderful, then it got sold-twice.

    Cons

    The current owners are a credit card processing company and all they care about is cashing in on their fees. They have no empathy for business owners in our industry and they are failing fast. The software neglected to deduct credits off of packages for 2 days last month costing their clients thousands, anytime someone would post about this in their Facebook group it was deleted. How shady can you get?

    Response from Gingr

    Hi Meredith. Thank you for the review. We are sorry Gingr wasn't the right fit for you personally.

    1st, to address a few facts: (1) Gingr was sold (once) to Togetherwork (TW), an independent holding company of niche software companies like Gingr. TW is not a credit card processing company.

    Our primary founder and developer stayed, as have most of us. While TW is mostly hands off, they do provide new resources for us to grow & provide more value to our customers. For example, this year we hired (3) developers, (3) onboarding specialists and (3) support staff. This is a very positive move for the long term future of Gingr and our customers - it's good to know you can rely on a stable company for years to come.

    Yes, we had a bug related to the deduction of package credits. This bug was fixed within 48 hours, and we helped all customers that needed it to mitigate the impact.

    Our private FB group is open to positive & constructive contributions for fellow Gingr users.

    Barry
    Overall rating
    • Industry: Professional Training & Coaching
    • Company size: 51–200 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Searching for clients, tip report

    Reviewed on 2019/01/09

    Fantastic system is great to work with easy to search, everything's in front of you I love how you...

    Fantastic system is great to work with easy to search, everything's in front of you I love how you can put employee notes I love how we can put incident reports I love how we can upload pictures I think your is system is awesome overall I give it a big fat 10 hands down the best if I could give you better than a 10 I would please work on the tips.

    Pros

    Ginger is fantastic for searching for clients it's a great system we have now been using it for 2 years we deal with a 150 dogs on a daily basis it always run smoothly it's easy for the customers with check outs to have their cards on file was fantastic they're not fumbling for their card anymore or running outside to get their credit card there's so many good features about Ginger I'm really not sure which ones to touch bases on, I thank you guys for an awesome system. Keep up the great work Thank You for everything.

    Cons

    The one feature I don't like about gingr is the tips we cannot separate tips to each individual I think Ginger should have a drop down Box That has a link with groomers names, and each of the dog trainers so that at the end of the 2 week payroll we don't have to go over all the tips and figure out who gets what? If you go to one of your competitors it's called kennel suite they have that feature that works really well that is the only thing that I'm not happy with on your system other than that it is fantastic. Again thank you very much for everything and have a Happy New Year.

    Sue
    Overall rating
    • Industry: Consumer Services
    • Company size: 11–50 Employees
    • Used Daily for 1-5 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    We can not say enough good things about Gingr! Best. Decision. Ever.!!!

    Reviewed on 2018/03/27

    Saved time and money immediately! Their customer service is outstanding! We absolutely LOVE Gingr!

    Saved time and money immediately! Their customer service is outstanding! We absolutely LOVE Gingr!

    Pros

    Our favorite part of Gingr is the ease of use along with outstanding customer service! We switched software after 8 years in business and a customer base of over 6000. It was an extremely scary thought since we were using the same software since day one. The prep did not happen in a day by any means but I will say Gingr has it laid out extremely well in a step by step "to-do list" that made it fool proof. Follow all the steps, watch and read the help articles and it will pay off when it comes time to transfer your information over. We were using not only a software that had ZERO customer support but also had limited reports and functions. Our customers LOVE that they can interact with the system, set up reservations and view their account on their own time. Every process in our day to day activities were streamlined saving us time and money immediately. Training our employees was simple and it was fun seeing how excited they were to dig deeper and explore new ways to do tasks. Our incoming phone calls have now been reduced, which was our hope, since the customers can do more on their own such as buying packages and making reservations. Lets talk ink and paper...the savings on this alone makes Gingr more then worth it. Also, the credit card system is outstanding along with the emailed report cards and receipts. I researched different software systems for 2 years and I definitely made the right choice with Gingr! If you are considering switching, look no further!

    Cons

    I know there is usually a down side when switching software. I waited to write this review for 4 days so that I could come up with something that would be helpful to let a new potential client know if considering Gingr. We have now been using Gingr for 2 months and I can not think of one thing that I like least about this software.

    Showing 5 reviews of 204 Read all reviews

    Gingr FAQs

    Below are some frequently asked questions for Gingr.

    Gingr offers the following pricing plans:

    • Starting from: US$95.00/month
    • Pricing model: Subscription
    • Free Trial: Available

    All of our plans include customer support, a pet parent mobile app and customer portal, pet report cards, automated emails, vaccination management and more!

    Gingr has the following typical customers:

    Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000

    Gingr supports the following languages:

    English

    Gingr supports the following devices:

    Android (Mobile), iPhone (Mobile), iPad (Mobile)

    Gingr integrates with the following applications:

    Broadly, CardConnect, IFTTT, Kisi, Meta for Business, Stripe, Zapier

    Gingr offers the following support options:

    Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat

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