Member Solutions

The complete CRM built to boost your efficiency—& cash flow.

About Member Solutions

A complete CRM for martial arts schools and fitness studios. Everything from marketing and sales tools to management and retention tools included. Key features include lead gen and management, digital contracts, online scheduling and booking, family accounts, self-service check-in kiosk, billing and invoicing, staff permissions, member portal, and MORE! Book a quick chat to learn more today!


Key benefits of Member Solutions

  • Turn any tablet into a digital front desk where members can check themselves in.
  • Whether on a mobile phone, tablet, or desktop, members enjoy the flexibility and convenience of hassle-free digital signatures!
  • Simplify life for families at your studio with our Family Accounts feature. Busy moms and dads can effortlessly book classes, purchase gear, and manage memberships for the whole family in one convenient spot.
  • Add retail products and memberships to the Marketplace for an instant online pro shop. Encourage members to shop more with exclusive promo codes set up in the software for added savings and benefits.
  • Embed lead capture forms on your website. Assign leads to staff. Set workflows with automated emails and text messages to effectively turn leads into committed members.

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    Member Solutions Software - Access membership info on a computer, tablet, or smartphone
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    Member Solutions Software - Access membership info on a computer, tablet, or smartphone

    Not sure about Member Solutions? Compare with a popular alternative

    Member Solutions

    4,0 (71)
    VS.
    Highly reviewed

    Starting Price

    US$99,00
    month
    US$89,00
    month

    Pricing Options

    Free version
    Free trial
    Free version
    Free trial

    Features

    53
    175

    Integrations

    1
    13

    Ease of Use

    4,0 (71)
    4,6 (152)

    Value for Money

    3,7 (71)
    4,7 (152)

    Customer Service

    4,3 (71)
    4,8 (152)
    Green rating bars show the winning product based on the average rating and number of reviews.

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    Reviews

    Overall rating

    4,0 /5
    (71)
    Value for Money
    3,7/5
    Features
    3,6/5
    Ease of Use
    4,0/5
    Customer Support
    4,3/5

    Already have Member Solutions?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

    Showing 5 reviews of 71
    Gary
    Overall rating
    • Review Source

    Overall rating

    • Ease of Use
    • Customer Support

    Member Solutions will free you up to do what you love to do - teaching martial arts.

    Reviewed on 2015/06/04

    Member Solutions has serviced my business, The Baltimore Martial Arts Academy, since its inception...

    Member Solutions has serviced my business, The Baltimore Martial Arts Academy, since its inception in 1996. Over the years, I have been approached by other billing companies such as EFT, Martial Soft, Mind Body, Kicksight. and others. All of these other companies claimed they could save me money and offer better service for my business. This could not be further from the truth and was obvious to me even after a few minutes on the phone with them.
    If you are just starting your business, I can promise you that you will have delinquent customers from time to time. If you are already in business, you would agree with me that a 10% delinquency rate is typical. Dealing with delinquencies is not fun and not something you want to spend your time doing. Let the professionals at Member Solutions handle this for you and pay the extra money ' it's worth every cent.
    I once received a phone call directly from Joe Galea, an executive officer of Member Solutions and at the time an owner. He called to simply touch base and ask me what I thought about the service that I had been receiving from Member Solutions. We talked for almost 45 minutes and afterwards I felt like I made a friend. Once even Joe's mom called me for the same reason! This warmed my heart and made me feel truly valued not only as a customer but as a person, you can't put a price on that. My wife and I also met Joe in person at a Member Solutions event in Philadelphia. I can tell you that he is a genuine and a sincere person and he really does care about his clients.
    Annette Benning, one of the client specialists at Member Solutions, is my constant life-saver. She calls me at least once every month just to ask me if there is anything that I need to discuss concerning my account. Whenever I have a question or an issue I call Annette directly and she is always available. In fact, Annette usually preemptively calls me before I even know I have an issue! You can ask my wife, Annette has saved my butt many times. She is awesome!
    If you're considering handling billing on your own ' don't. If you considering another billing service ' don't. Member Solutions will free you up to do what you want to do and what you love to do, teaching and sharing martial arts with your students.

    Response from Jonas Software

    Gary, it is great to hear from a satisfied client of 19 years. At Member Solutions, we take pride in developing and maintaining Long Term Relationships with our clients. Thank you for such an in depth review of Member Solutions, and know that we appreciate your business. I look forward to many more years of success. - Joe Galea - Senior Vice President Client Relations

    Jacki
    Overall rating
    • Industry: Sports
    • Company size: 2–10 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Super easy to use, and when it's not, just call someone! Everyone is great help!

    Reviewed on 2017/11/27

    I don't have to chase people who are problematic. If i have questions someone always answers. I...

    I don't have to chase people who are problematic. If i have questions someone always answers. I never have to wait long to talk to someone. Everything that i implement in the software happens fast.

    Pros

    I like the ease of access. Everything is super straight forward, logical and makes sense. I really like the layout and how everything is set up for data entry. I also like it allows the option for statement billing. It's really flexible with the options it allows the client to enter. Everything is easy to see and easy to find.

    Cons

    The only issue I've ever had was just where do I find this and I just call and talk to someone and they help me right away. If I were to improve anything, and this is just minor, but the font size is small on the navigation and me, and a few of our other instructors, all wear glasses and find it difficult to read at times.

    Response from Jonas Software

    Jacki, thank you for your kind words, feedback and recommendation. We are always happy to help our clients--whenever or wherever they need us. We're grateful for the opportunity to serve you and your business. We look forward to our continued partnership.

    catherine
    Overall rating
    • Industry: Health, Wellness & Fitness
    • Company size: 2–10 Employees
    • Used Daily for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 0.0 /10

    Non business-centric, shop elsewhere

    Reviewed on 2019/10/03

    Member Solutions knows they lack programming. When you call to discuss a software bug with them,...

    Member Solutions knows they lack programming. When you call to discuss a software bug with them, they give you a work around patch up instead of correcting the problem. The patch ups then cause future issues.

    Pros

    There is not much to like about this program. I guess I would say the ease of looking up a customer is the only positive I can come up with.

    Cons

    Too many to list, but here's a few: it does not help you collect money, nor does it steer toward income driven sales. It tries a credit card once and then won't retry unless you do each individual card. If a customer is set up for auto pay on credit card, their payment still defaults to cash when you attempt to pay if card was declined. No system for retrying all failed cards. Take an overpayment and it does not apply to next outstanding invoice, it just overpays a single invoice. Payments/Invoices are difficult to track because they are all labeled the same date regardless of when the customer pays. Reports are lacking. Members can sign up and have active accounts without having a gym membership! I do not recommend this software, it has many "bugs". Very poorly programmed.

    Response from Jonas Software

    Catherine, thank you for sharing your feedback on our payment-related features. I'm happy to share that we recently released some enhancements to the way the software handles invoices that you may be interested in. In addition, we do offer a simple add-on service to help with payment collection for declined credit cards and delinquent accounts. I'd be happy to tell you more about both of these features to see if they might be a good fit for your business. Please contact us at 877.600.3811 or [email protected] to schedule a convenient time to chat. The Member Solutions Team

    Derrek
    Overall rating
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    I'm using all of their services to help grow my business

    Reviewed on 2016/09/16

    I’m Derrek Hofrichter. I’m the owner of East Valley Krav Maga. I opened my school up in 2011. I...

    I’m Derrek Hofrichter. I’m the owner of East Valley Krav Maga. I opened my school up in 2011. I spent the first year or so handling billing internally. I thought I was saving money. It turns out I was wasting a lot of time and not actually saving money.

    And so I found Member Solutions, and I’ve been a client of theirs since then. They’ve helped me out in so many different ways. I really appreciate their professionalism and their customer service, and I trust them to have the interaction with my members and to take care of them.

    Since using them for a while for the billing, I’ve now started to use myVolo front-desk software. That’s been a huge relief to have the front-desk software tied into the billing as well. It saves us so much hassle. And the duplication that we were doing before has now all been eliminated. It’s so much more efficient.

    And most recently I’ve started using the Event Manager software as well. I like how simple it is, and it’s enabled me to actually run more seminars just because it’s easy to use, and it takes care of a lot of the work that I was trying to piece together with other systems before.

    Thank you Member Solutions. I’m very happy to be a client and appreciate you helping me grow my business.

    Paul
    Overall rating
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support

    I have been with Member Solutions for 15 years and my experience with them has been amazing.

    Reviewed on 2018/05/03

    Pros

    I like the ease / user friendliness about the software. It is very easy to navigate around to check reports etc. Love the customer care reps that come with it as well. Everyone is very nice and super helpful at Member Solutions. Great team and software!! Member Solutions is always trying to improve and evolve with the times.

    Cons

    I really like the software and have really nothing to criticize. But if I had to pick something then I would say that I would like the ability to freeze and unfreeze accounts, but calling in or writing a web note is not a problem so it is not of huge concern at al.

    Response from Jonas Software

    Paul, it is great to hear from a satisfied client of 15 years. At Member Solutions, we take pride in developing and maintaining long-term partnerships with our clients. We¿re grateful for your trust and support. We look forward to continuing to provide you with excellent customer service and user friendly products for many years to come. ¿ The Member Solutions Team

    Showing 5 reviews of 71 Read all reviews

    Member Solutions FAQs

    Below are some frequently asked questions for Member Solutions.

    Member Solutions offers the following pricing plans:

    • Starting from: US$99,00/month
    • Pricing model: Subscription
    • Free Trial: Not Available

    For pricing information, contact Member Solutions directly.

    Member Solutions has the following typical customers:

    2–10, 11–50, 51–200, 201–500

    Member Solutions supports the following languages:

    English

    Member Solutions supports the following devices:

    Member Solutions integrates with the following applications:

    Brivo Access

    Member Solutions offers the following support options:

    Email/Help Desk, Knowledge Base, Phone Support, Chat

    Related categories

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