Member Solutions

Martial arts & fitness membership management software

About Member Solutions

Member Solutions is a cloud-based membership management software for small to medium-sized martial arts schools, fitness clubs, gyms, yoga and pilates studios, personal trainers, massage therapists, music schools, and more. Incorporating automated billing, inbuilt marketing and a robust point of sale (POS) system, Member Solutions aims to deliver a comprehensive membership management solution.

Designed to manage the complete membership lifecycle, Member Solutions equips users with the tools to manage marketing activity, follow up potential leads, and track member attendance. By supporting a number of automated services, Member Solutions serves to simplify lead management, membership renewals, and billing & invoicing processes. Users are also provided with a self check-in kiosk, electronic signature capture, and progress tracking functionality.

With Member Solutions’ POS system, users can sell memberships, private lessons, equipment, and merchandise, as well as track inventory and sales. Member Solutions also features class scheduling, instructor scheduling, and program management capabilities. Since Member Solutions permits website integration, users can share class schedules, capture trial sign-ups and manage appointments online using simple widgets. Users can also gain actionable insight into business performance through Member Solutions’ reports.

To improve the student experience, Member Solutions promotes a custom mobile application for iOS and Android which grants students the flexibility to view schedules, book appointments and receive news on the move from smartphone or tablet devices.

Key benefits of Member Solutions

  • Member Solutions offers a custom mobile app for iOS and Android, allowing students to view schedules and book appointments on the move.
  • Member Solutions facilitates automated billing, ensuring all billing and invoicing activity is managed accurately and efficiently.
  • Member Solutions includes an integrated POS system, allowing users to sell equipment, merchandise, memberships, and private lessons.
  • Member Solutions employs built-in marketing tools, permitting users to communicate effectively with students via email and text messages.
  • Member Solutions supports website integration, enabling users to share schedules, capture trial sign-ups and manage appointments through easy-to-use website widgets.

  • Devices

    Business size

    S M L

    Images

    Access membership info on a computer, tablet, or smartphone
    Receive announcements through custom mobile apps
    Book appointments using the mobile apps
    Integrate with social media channels
    View contact information
    Scan membership cards to check-in
    View 7 more
    Member Solutions video
    Member Solutions screenshot: Access membership info on a computer, tablet, or smartphone Member Solutions screenshot: Receive announcements through custom mobile apps Member Solutions screenshot: Book appointments using the mobile apps Member Solutions screenshot: Integrate with social media channels Member Solutions screenshot: View contact information Member Solutions screenshot: Scan membership cards to check-in

    Features

    Total features of Member Solutions: 50

    • Activity Dashboard
    • Activity Management
    • Administrative Reporting
    • Alerts/Notifications
    • Appointment Management
    • Appointment Scheduling
    • Attendance Management
    • Attendance Tracking
    • Automated Scheduling
    • Billing & Invoicing
    • Booking Management
    • Class Management
    • Class Scheduling
    • Client Profiles
    • Commission Management
    • Communication Management
    • Contract/License Management
    • Data Visualization
    • Electronic Signature
    • Email Management
    • Email Marketing
    • Email Templates
    • Employee Management
    • Facility Scheduling
    • Instructor Management
    • Inventory Management
    • Inventory Tracking
    • Invoice Management
    • Lead Capture
    • Lead Management
    • Marketing Automation
    • Member Portal
    • Membership Management
    • Online Payments
    • Online Registration
    • Payment Processing
    • Point of Sale (POS)
    • Recurring/Subscription Billing
    • Registration Management
    • Reminders
    • Reporting & Statistics
    • SMS Marketing Managment
    • SMS Messaging
    • Sales Reports
    • Self Check-in/Check-out
    • Social Media Integration
    • Student Portal
    • Visitor Management
    • Website Integration
    • Widgets

    Alternatives

    Vagaro

    4,7
    #1 Alternative to Member Solutions
    Vagaro is a web-based solution for salon, wellness and fitness center owners to promote their business, manage staff,...

    WellnessLiving

    4,4
    #2 Alternative to Member Solutions
    WellnessLiving is an all-in-one online booking, resource scheduling, lead generation, and reporting solution for health...

    OneFitStop

    4,2
    #3 Alternative to Member Solutions
    OneFitStop is an ALL inclusive fitness studio and facility management software guaranteeing optimal class scheduling,...

    Mindbody

    4
    #4 Alternative to Member Solutions
    Mindbody offers business management software for spas, salons, gyms, wellness practitioners and other class and...

    Reviews

    Overall rating

    4 /5
    (68)
    Value for Money
    3,8/5
    Features
    3,6/5
    Ease of Use
    4/5
    Customer Support
    4,3/5

    Already have Member Solutions?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

    Write a Review!
    Showing 5 reviews of 68
    Gary B.
    Overall rating
    • Review Source

    Overall rating

    • Ease of Use
    • Customer Support

    Member Solutions will free you up to do what you love to do - teaching martial arts.

    Reviewed on 2015/06/04

    Member Solutions has serviced my business, The Baltimore Martial Arts Academy, since its inception...

    Member Solutions has serviced my business, The Baltimore Martial Arts Academy, since its inception in 1996. Over the years, I have been approached by other billing companies such as EFT, Martial Soft, Mind Body, Kicksight. and others. All of these other companies claimed they could save me money and offer better service for my business. This could not be further from the truth and was obvious to me even after a few minutes on the phone with them.
    If you are just starting your business, I can promise you that you will have delinquent customers from time to time. If you are already in business, you would agree with me that a 10% delinquency rate is typical. Dealing with delinquencies is not fun and not something you want to spend your time doing. Let the professionals at Member Solutions handle this for you and pay the extra money ' it's worth every cent.
    I once received a phone call directly from Joe Galea, an executive officer of Member Solutions and at the time an owner. He called to simply touch base and ask me what I thought about the service that I had been receiving from Member Solutions. We talked for almost 45 minutes and afterwards I felt like I made a friend. Once even Joe's mom called me for the same reason! This warmed my heart and made me feel truly valued not only as a customer but as a person, you can't put a price on that. My wife and I also met Joe in person at a Member Solutions event in Philadelphia. I can tell you that he is a genuine and a sincere person and he really does care about his clients.
    Annette Benning, one of the client specialists at Member Solutions, is my constant life-saver. She calls me at least once every month just to ask me if there is anything that I need to discuss concerning my account. Whenever I have a question or an issue I call Annette directly and she is always available. In fact, Annette usually preemptively calls me before I even know I have an issue! You can ask my wife, Annette has saved my butt many times. She is awesome!
    If you're considering handling billing on your own ' don't. If you considering another billing service ' don't. Member Solutions will free you up to do what you want to do and what you love to do, teaching and sharing martial arts with your students.

    Response from Member Solutions

    Gary, it is great to hear from a satisfied client of 19 years. At Member Solutions, we take pride in developing and maintaining Long Term Relationships with our clients. Thank you for such an in depth review of Member Solutions, and know that we appreciate your business. I look forward to many more years of success. - Joe Galea - Senior Vice President Client Relations

    Jacki K.
    Overall rating
    • Industry: Sports
    • Company size: 2-10 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Super easy to use, and when it's not, just call someone! Everyone is great help!

    Reviewed on 2017/11/27

    I don't have to chase people who are problematic. If i have questions someone always answers. I...

    I don't have to chase people who are problematic. If i have questions someone always answers. I never have to wait long to talk to someone. Everything that i implement in the software happens fast.

    Pros

    I like the ease of access. Everything is super straight forward, logical and makes sense. I really like the layout and how everything is set up for data entry. I also like it allows the option for statement billing. It's really flexible with the options it allows the client to enter. Everything is easy to see and easy to find.

    Cons

    The only issue I've ever had was just where do I find this and I just call and talk to someone and they help me right away. If I were to improve anything, and this is just minor, but the font size is small on the navigation and me, and a few of our other instructors, all wear glasses and find it difficult to read at times.

    Response from Member Solutions

    Jacki, thank you for your kind words, feedback and recommendation. We are always happy to help our clients--whenever or wherever they need us. We're grateful for the opportunity to serve you and your business. We look forward to our continued partnership.

    Lauren S.
    Overall rating
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support

    Software can be challenging and lacking functionality, but customer support is always helpful.

    Reviewed on 2018/05/24

    Pros

    The task and alert system for tracking what needs to happen next to follow up with a lead or member is incredibly useful, as well as the associated "Contact log" that lets you see all of the correspondence you and other employees have recorded with a lead. Different businesses will find different levels of success with using it's various reports and features based on how they initially set up the software and what kind of check-in system they use.

    Cons

    Sometimes does not communicate properly with MS billing side so that discrepancies appear once in a while. Small functionality bugs, like not being able to set a class or event to repeating forever, create annoyances and problems. Customer service can help with work arounds. Web Widgets are useful, but lead capture widget is very constrained to specific inputs.

    Response from Member Solutions

    Lauren, thank you for sharing your feedback. We're so glad to hear that we've helped you with tracking tasks and communications to both leads and members. We are currently working to enhance billing synchronization. In the meantime, please contact to our support team with any issues or concerns. We'd like to learn more about how we can improve your experience. You can reach us at 877.600.3811 or [email protected] - The Member Solutions Team

    Derrek H.
    Overall rating
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    I'm using all of their services to help grow my business

    Reviewed on 2016/09/16

    I’m Derrek Hofrichter. I’m the owner of East Valley Krav Maga. I opened my school up in 2011. I...

    I’m Derrek Hofrichter. I’m the owner of East Valley Krav Maga. I opened my school up in 2011. I spent the first year or so handling billing internally. I thought I was saving money. It turns out I was wasting a lot of time and not actually saving money.

    And so I found Member Solutions, and I’ve been a client of theirs since then. They’ve helped me out in so many different ways. I really appreciate their professionalism and their customer service, and I trust them to have the interaction with my members and to take care of them.

    Since using them for a while for the billing, I’ve now started to use myVolo front-desk software. That’s been a huge relief to have the front-desk software tied into the billing as well. It saves us so much hassle. And the duplication that we were doing before has now all been eliminated. It’s so much more efficient.

    And most recently I’ve started using the Event Manager software as well. I like how simple it is, and it’s enabled me to actually run more seminars just because it’s easy to use, and it takes care of a lot of the work that I was trying to piece together with other systems before.

    Thank you Member Solutions. I’m very happy to be a client and appreciate you helping me grow my business.

    Paul C.
    Overall rating
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support

    I have been with Member Solutions for 15 years and my experience with them has been amazing.

    Reviewed on 2018/05/03

    Pros

    I like the ease / user friendliness about the software. It is very easy to navigate around to check reports etc. Love the customer care reps that come with it as well. Everyone is very nice and super helpful at Member Solutions. Great team and software!! Member Solutions is always trying to improve and evolve with the times.

    Cons

    I really like the software and have really nothing to criticize. But if I had to pick something then I would say that I would like the ability to freeze and unfreeze accounts, but calling in or writing a web note is not a problem so it is not of huge concern at al.

    Response from Member Solutions

    Paul, it is great to hear from a satisfied client of 15 years. At Member Solutions, we take pride in developing and maintaining long-term partnerships with our clients. We¿re grateful for your trust and support. We look forward to continuing to provide you with excellent customer service and user friendly products for many years to come. ¿ The Member Solutions Team

    Showing 5 reviews of 68 Read all reviews

    Member Solutions FAQs

    Below are some frequently asked questions for Member Solutions.

    Member Solutions offers the following pricing plans:

    • Free Trial: Not Available

    For pricing information, contact Member Solutions directly.

    We do not have any information about Member Solutions features

    Member Solutions has the following typical customers:

    2-10, 11-50, 51-200, 201-500

    We do not have any information about what languages Member Solutions supports

    Member Solutions supports the following devices:

    Member Solutions integrates with the following applications:

    Facebook, Twitter

    Member Solutions offers the following support options:

    Email/Help Desk, Knowledge Base, Phone Support

    Related categories

    See all software categories found for Member Solutions.