RhinoFit

RhinoFit

Member Management Software for Gyms, Dojos, Crossfit, & More

4.1/5 (195 reviews)

RhinoFit Overview

RhinoFit is a cloud-based club management software solution that specifically supports the membership fitness services of gyms, studios, boot camps, health centers, schools, dojos and personal trainers. Promising an intuitive ease-of-use that spans browser-based access and optimized native smartphone apps, RhinoFit claims to be versatile enough to fit all types of fitness business models while empowering members to take control of their own programs or regimes. Daily operations are made more convenient with features including the ability to create custom membership accounts linked to automated billing and payment processing of one-time fees or recurring credit card transactions. Leveraging seamless integration into existing websites and social media networks, owners can also create customizable product stores and manage retail business with inventory tracking.

An embedded class calendar allows participants to schedule sessions via website or app, while member attendance can be logged at the front desk using a range of methods. Digital waivers and the full range of necessary custom forms can be created and made available for athletes to sign online, with further member communications supported across email and SMS.

Pricing

Starting from
$57/month
Pricing options
Free Trial
Free
Subscription
Value for money

Devices

Business size

S
M
L

Markets

Australia, Brazil, Canada, Europe, United Kingdom, United States

Supported Languages

English

RhinoFit Reviews

Overall rating
4.1/5
80% positive reviews
78
Excellent
78
Very good
25
Average
4
Poor
10
Terrible
Seichou K.

Much better than MindBody for Martial Arts Schools

Used Daily for 1-5 months
Reviewed on 2017/01/27
Review Source: Capterra

We're a school of traditional Japanese karate in Alexandria, VA and had used MindBody (MB) for five years before switching to RhinoFit in January 2017. We left MB because for two reasons. First, their monthly software and app fees (exclusive of credit card processing fees) to us increased from $ to $, yet in five years they did nothing to enhance the software features for martial arts clients. Second, as MB is extremely difficult to navigate, even experienced clients (like us) must call technical support weekly to receive guidance on how to utilize the software. Although through September 2016, waiting times for tech support were no longer than 12 or 15 minutes, thereafter, waiting times increased to between 30 and 90 minutes. Of course, we couldn't run our business under such conditions. So, we did a lot of research and concluded that RhinoFit would be best for us. After several weeks our conclusions are: (1) RhinoFit offers the powerful reporting capacity that we required, as well as WOD and other features that make running a martial arts business easier. (2) The transition to RhinoFit has been easy. We paid a $ fee for them to upload spreadsheets that we downloaded from MB. We had to manually input our students contracts and payment data, but RhinoFit does not lose points on this because we have found no software vendor that offers this service. (3) Our monthly fees to RhinoFit are less than 10 percent of what we used to pay MB. (4) Best of all, in these first weeks of using RhinoFit, there have been plenty of times when we didn't know how to use the software. After five years with MB, our natural inclination was to call tech support. However, we have found that we are able to figure out how to use RhinoFit on our own because its software is intuitive! (5) When we can't figure things out on our own and need to call RhinoFit, they pick up the phone after two or three rings between 9:00am and 5:00pm EST. No more waiting for a half hour, an hour or longer. In sum, in terms of ease of use, features and cost, we find it extremely hard to imagine any martial arts school choosing MB over RhinoFit. It's truly a no-brainer. Best of luck!

Pros

RhinoFit offers an array of features that make it easy to run a martial arts school. It is intuitive and easy to use. It is reasonably priced.

Cons

RhinoFit does not offer a branded app.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Katie O.

RhinoFit 2.0

Used Daily for 2+ years
Reviewed on 2016/10/14
Review Source: Capterra

I thought 1.0 was way easier to navigate. Sure it looks nice and yes technology needs to keep moving ahead . However I feel like the usability got to complicated. Simple is better in my eyes. As an affiliate owner I now dread having to use the system. Where as the original I though was easy to guide through. I also feel that the customer service has really gone down hill. When there is a problem the responses are not super helpful. Also when the transition happened with 2.0 I believe that there should have been better communication. Sadly I am finding myself looking into different gym management software.

Cons

To complicated. To many tabs make day to day operations easier.

Response from RhinoFit

Hello Katie,

Thank you for your feedback and continued relationship with RhinoFit.

Please let us know if you are still having issues navigating RhinoFit 2.0. If you would like, we can also do an orientation of the new system with you.

Let me know if you have any questions or issues that I can help resolve for you.

1 (866)-858-0304

Thanks!
Elizabeth T.
Team RhinoFit

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

2.0/10
Harley D.

i enjoy using rhinofit for my gym software

Used Daily for 2+ years
Reviewed on 2017/05/23
Review Source: Capterra

Pros

i really like the ability to control payments and memberships. It is also easy to access the whole system.

Cons

I don't have a crossfit gym, I own a powerlifting/strongman. so the wod style system and gym classes are not usefull to me. also it would be nice if rhinofit sold barcode scanners and key barcodes for memberships instead of me shopping third party

Response from RhinoFit

Thank you for your review on our strongman gym software. We thank you for being a loyal customer for years, and are happy that you enjoy using the software. We are constantly updating our software to accommodate different types of gyms and their needs. Our WOD system may be used as an announcement system if you don't offer "work out of the day". This announcement feature is useful for gyms that want to offer some static communication to gym attendees. We currently do not offer hardware such as barcode scanners but we do have a partner that offers our client's discounts on scanners and barcodes. To find out more information on our partner programs please visit www.rhinofit.ca/partners

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

6.0/10
Annette B.

Has been pretty good. If there is a problem, the answer is usually 1 phone call away.

Used Daily for 1-5 months
Reviewed on 2017/06/29
Review Source: Capterra

It allowed us to get information about clients onto a data base. This gave us a way to track their attendance. Would love to see an area where we could track weigh and measures, as this is a gym and it is a service that we offer. Members like to see their progress.

Pros

I like that I can enter information easily and that we can enter a payment profile. I like the numerous reports that are available and also that I can send out emails to the membership. I especially like that I can tailor who I send the emails out to, that it does not have to always be sent to everyone.

Cons

I dislike that if I start an email to the membership and have to leave the window, that I cannot save what I have already accomplished. I do not like that the sign in kiosk is more than a 1 step process. I do not like that I do not have a 'sidebar' window on my screen that shows all my signed in members as they sign in.

Response from RhinoFit

Thank you for taking the time to review our software and for the positive feedback about our customer service, easy payment processing, and reports. We also appreciate your feedback on how we could improve our software. Your feedback has been passed along to our development team, software updates are released every quarter. There are some settings that you may find useful within the software that may solve some of the issues you are having with your sign in kiosk as well as measurement/weight tracking. There are some automated sign in kiosk settings that may be adjusted for quicker check-in, and there are adjustments in "custom fields" as well as "assessment set up" that may be a solution for tracking measurements/weight. Please contact us at 866-858-0304 if you would like us to walk you through these options.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

5.0/10
Jim S.

Could Be Better

Used Daily for 1+ year
Reviewed on 2016/10/24
Review Source: Capterra

Their are functions that I have been asking for over a year that still seem to be a miss. If they are there, then the Customer Support is missing. I am not just whining about this. I have always felt that when I call, I am putting the person out.

Most recently I asked about having the ability to create a membership with a start and end date. I called customer support to see if the new RhinoFit did this. She did not know how it could be done and said she would call back and follow up. this was over a week ago and I have not heard anything.

I have asked if the platform could have a selection to pay a bill out of Credit. I have clients who will pay ahead of time and I put it in as a credit. Then I bill for a sessions or membership and have to manually reduce the amount and track it on a spreadsheet.

The ability to e-mail specific people is better, but we still can not create a special field and then e-mail just that distribution group, as far as I know.

I understand we get what we pay for. I have begun the process of looking into other systems since I am entering a slower time of my business. I have to consider the price point of a system that hits more of what we need. The cost of changing is high because of the time it will take. I would like this platform to be it and we keep using it. The problem is we don't get great customer support and the functions are limited when it comes time to creating memberships, sending targeted e-mails and tracking payments made.

Pros

It is inexpensive.

Cons

The biggest issue I have is in the creation of a membership, I can't have a person "join" on a date and have that membership end on a specific date. I have programs that work with the season and time of year. My "In-Season Player Development Program" for example will end at the end of February. Regardless when a member joins. The program should end and NOT Auto renew. But if I select NOT Auto renew, I don't get the monthly billing.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

2.0/10

RhinoFit Pricing

Starting from
$57/month
Pricing options
Free Trial
Free
Subscription
Value for money

BEGINNER – Free up to 20 members
STANDARD – 21+ members pay $57.00 per month, free 30-day trial available.

RhinoFit Features

  • Activity Dashboard
  • Attendance Management
  • Automated Billing
  • Automatic Reminders
  • Calendar Management
  • Class Scheduling
  • Credit Card Processing
  • Electronic Payments
  • Reporting & Statistics
  • Time & Attendance Tracking
  • Website Integration

  • Automated Scheduling
  • Automatic Notifications
  • Billing & Invoicing
  • Client Portal
  • Customer Database
  • Event Scheduling
  • POS
  • Recurring Billing
  • Registration Management

Additional information for RhinoFit

Key features of RhinoFit

  • Attendance management
  • Attendance tracking
  • Attendance tracking
  • Automated billing
  • Automatic reminders
  • CRM
  • Calendar management
  • Check-in manager
  • Class management
  • Class scheduling
  • Credit card processing
  • Custom product store
  • Digital waivers
  • Email campaigns
  • Gyms / fitness clubs
  • Integrated payment processing
  • Interactive dashboard
  • Member account access
  • Member portal
  • Membership management
  • Mobile app integration
  • Online storage
  • PCI compliant
  • Payment processing
  • Personalized profiles
  • Product management
  • Reporting options
  • SMS integration
  • SMS marketing
  • Scheduling
  • Signature capture
  • Social clubs
  • Social media integration
  • WOD tracking
  • Web forms
  • Website integration

Benefits

  • RhinoFit is a club-based gym membership management platform comprising a suite of core features across session scheduling, attendance logging, billing, payment processing, online product retail, marketing and more.

  • WOD (Workout Of the Day) tracking allows trainers to give performance feedback to members by logging fitness assessment data and attendance etc that can be accessed at any time for added motivation.

  • The integrated RhinoSign feature promises a fully customizable, electronic waiver system with signature capture that allows members to authorize any number of necessary web forms.

  • Claiming to offer a cost effective method, RhinoFit's payment processing facilities provide a seamless, trusted experience for collecting one-time fees or recurring credit card transactions for any number of services.

  • Native mobile app support for iOS and Android devices is available for free and allows members to reserve classes, view attendances, track WOD data and fitness benchmarks.
  • RhinoFit FAQs

    Below are some frequently asked questions for RhinoFit.

    Q. What type of pricing plans does RhinoFit offer?

    RhinoFit offers the following pricing plans:

    Starting from: $57/month

    Pricing model: Free, Subscription

    Free Trial: Available

    BEGINNER – Free up to 20 members
    STANDARD – 21+ members pay $57.00 per month, free 30-day trial available.

    Q. What are the main features of RhinoFit?

    RhinoFit offers the following features:

    • Attendance management
    • Attendance tracking
    • Attendance tracking
    • Automated billing
    • Automatic reminders
    • CRM
    • Calendar management
    • Check-in manager
    • Class management
    • Class scheduling
    • Credit card processing
    • Custom product store
    • Digital waivers
    • Email campaigns
    • Gyms / fitness clubs
    • Integrated payment processing
    • Interactive dashboard
    • Member account access
    • Member portal
    • Membership management
    • Mobile app integration
    • Online storage
    • PCI compliant
    • Payment processing
    • Personalized profiles
    • Product management
    • Reporting options
    • SMS integration
    • SMS marketing
    • Scheduling
    • Signature capture
    • Social clubs
    • Social media integration
    • WOD tracking
    • Web forms
    • Website integration

    Q. Who are the typical users of RhinoFit?

    RhinoFit has the following typical customers:

    Mid Size Business, Small Business

    Q. What languages does RhinoFit support?

    RhinoFit supports the following languages:

    English

    Q. What type of pricing plans does RhinoFit offer?

    RhinoFit has the following pricing plans:

    Free, Subscription

    Q. Does RhinoFit support mobile devices?

    RhinoFit supports the following devices:

    Android, iPhone, iPad

    Q. What other apps does RhinoFit integrate with?

    RhinoFit integrates with the following applications:

    Facebook, Grow, Wordpress

    Q. What level of support does RhinoFit offer?

    RhinoFit offers the following support options:

    Online Support, Phone Support