SutiCRM

SutiCRM

CRM for sales, marketing & support teams

4.5/5 (2 reviews)

SutiCRM Overview

SutiCRM is a web based CRM for businesses of all sizes, designed to automate sales, marketing and support processes, including a 360 degree view of customer data. By providing tools such as marketing campaign management, sales force automation, sales forecasting, activity management and social media engagement, SutiCRM aims to help businesses capture leads and gain insight into current customers.

Utilizing SutiCRM’s marketing campaign management tools, users can plan, organize and track multi-channel campaigns. Users are able to target specific customer segments through lead generation campaigns, as well as automate lead assignment to the appropriate sales team or person. In order to engage potential leads, SutiCRM also boasts a social CRM feature which enables real-time interaction with existing and potential customers, and allows users to sync with Twitter and Google Calendar to stay connected. SutiCRM provides sales force automation (SFA) to automate business tasks including lead management, lead assignment, territory management through customer segmentation, reports and sales quota management.

In addition to workflow automation tools, SutiCRM also provides features such as customizable quote generation, sales order generation, sales forecasting, customer profiling and service support. Using the service support function, businesses can keep track of problems encountered and create assignable tickets for team members to resolve. Resolved problems can be published to the knowledge base to provide a repository of common or severe issue resolutions.

Pricing

Starting from
US$6,00/month
Pricing options
Free Trial
Free
Subscription
Value for money

Devices

Business size

S
M
L

Markets

Canada, India, United States

Supported Languages

English

SutiCRM Reviews

Overall rating
4.5/5
100% positive reviews
1
Excellent
1
Very good
0
Average
0
Poor
0
Terrible
Joshua B.

User-friendly at an affordable cost

Used Daily for 1+ year
Reviewed on 2018/10/25
Review Source: Capterra

I’ve tried a couple different CRM’s and none are as simple and straightforward as SutiCRM. Also not having to compromise on pricing but still getting robust CRM functionality is awesome. Highly recommend.

Pros

Great for small business. Above all else, it is super customizable which is important for me. It can be customized by the admin without contacting Suti, or you can contact Suti support for help. The simple user interface makes it easy to learn and navigate. Email campaigns & tracking are top notch for the pricing. Really easy to see a high level view of an entire team’s pipeline, as well as drill down to the detailed reports.

Cons

Does not currently have all API integrations that some bigger CRM providers offer, but I believe Outlook and QuickBooks integration are coming by Q1 2019.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Yanni W.

Easy to manage contracts and sales activities

Used Weekly for 1-5 months
Reviewed on 2017/08/22
Review Source: Capterra

Pros

The software is configurable and allows me to manage leads and opportunities with ease. It's import and export capabilities are simple to use. Easy to update notes and follow tasks and allow me to proactively follow up with leads

Rating breakdown

Value for Money
Ease of Use
Customer Support

SutiCRM Pricing

Starting from
US$6,00/month
Pricing options
Free Trial
Free
Subscription
Value for money

Free for up to 3 users.

$5.95/user/month for small businesses.

For larger enterprises contact SutiCRM for customized pricing.

SutiCRM Features

  • CRM Integration
  • Customizable Templates

  • API
  • Activity Dashboard
  • Activity Tracking
  • Automatic Notifications
  • Automatic Reminders
  • Calendar Management
  • Contact Database
  • Custom Fields
  • Customer Database
  • Customizable Branding
  • Customizable Reporting
  • Data Import/Export
  • Electronic Payments
  • Email Integration
  • Mobile Integration
  • Reporting & Statistics
  • Social Media Integration
  • Third Party Integration

Additional information for SutiCRM

Key features of SutiCRM

  • Advanced search function
  • Analytics / ROI tracking
  • CRM
  • Calendar sync with Google
  • Call management
  • Customer support
  • Customer survey creation
  • Customizable templates
  • Email templates
  • Employee management
  • Engagement analytics
  • Interaction tracking
  • Inventory management
  • Knowledge base
  • Knowledge management
  • Landing pages / web forms
  • Lead segmentation
  • List management
  • Marketing automation
  • Marketing plan creation
  • Pipeline reports
  • Quotes / proposals
  • ROI analytics
  • Request escalation
  • Sales analytics
  • Social marketing
  • Source tracking
  • Team calendars
  • Website visitor tracking

Benefits

  • Gain better understanding of business needs with SutiCRM’s reporting and analytics which provide graphical reports on aspects such as lead-to-customer conversion, sales velocity, sales pipeline, employee task fulfillment and more. Users can also generate custom reports based on prospects, leads, accounts and opportunities.

  • Keep track of assets with SutiCRM’s inventory management tools which allow users to create, track and manage suppliers, generate and approve purchase orders, generate and manage receipts, track issue of goods and create inventory reports.

  • Create profiles for every customer which include contact and company details, purchase history, payment terms and analytics to help understand purchase patterns and aid with up-selling and cross-selling.

  • Keep track of all communications with integrated emailing and inbound and outbound call logging. Use built-in email templates to send emails from within SutiCRM and record and store all call details to be retrieved whenever needed using an advanced search function.

  • Calculate average Return on Investment with SutiCRM’s ROI calculator. The calculator works out average ROI based on average cost per lead, number of leads, and conversion rate per campaign.

  • SutiCRM FAQs

    Below are some frequently asked questions for SutiCRM.

    Q. What type of pricing plans does SutiCRM offer?

    SutiCRM offers the following pricing plans:

    Starting from: US$6,00/month

    Pricing model: Free, Subscription

    Free Trial: Available

    Free for up to 3 users.

    $5.95/user/month for small businesses.

    For larger enterprises contact SutiCRM for customized pricing.

    Q. What are the main features of SutiCRM?

    SutiCRM offers the following features:

    • Advanced search function
    • Analytics / ROI tracking
    • CRM
    • Calendar sync with Google
    • Call management
    • Customer support
    • Customer survey creation
    • Customizable templates
    • Email templates
    • Employee management
    • Engagement analytics
    • Interaction tracking
    • Inventory management
    • Knowledge base
    • Knowledge management
    • Landing pages / web forms
    • Lead segmentation
    • List management
    • Marketing automation
    • Marketing plan creation
    • Pipeline reports
    • Quotes / proposals
    • ROI analytics
    • Request escalation
    • Sales analytics
    • Social marketing
    • Source tracking
    • Team calendars
    • Website visitor tracking

    Q. Who are the typical users of SutiCRM?

    SutiCRM has the following typical customers:

    Large Enterprises, Mid Size Business, Small Business

    Q. What languages does SutiCRM support?

    SutiCRM supports the following languages:

    English

    Q. What type of pricing plans does SutiCRM offer?

    SutiCRM has the following pricing plans:

    Free, Subscription

    Q. Does SutiCRM support mobile devices?

    We do not have any information about what devices SutiCRM supports

    Q. What other apps does SutiCRM integrate with?

    SutiCRM integrates with the following applications:

    Facebook, FreshBooks, Google Calendar, SutiExpense, Twitter

    Q. What level of support does SutiCRM offer?

    SutiCRM offers the following support options:

    Online Support, Phone Support