CallHippo

Cloud Based phone system for sales, support & growing teams

About CallHippo

CallHippo is a cloud-based VoIP phone system designed to meet the communication requirements of startups and small businesses. Available both as a web app and a mobile-based application, the solution enables sales, marketing, and support teams to make and receive global calls. CallHippo allows businesses to buy virtual phone numbers of more than 50 countries, add users on the same number, and make calls to receivers across the world.

CallHippo’s real-time call analytics tool provides details about callers, calling quality, and time duration, while call recording automatically records calls and conversations during a campaign, for managers to listen to from their dashboard.

Businesses can get time zones displayed on their dialer before making the call so that there won't be any confusion regarding current time while making international calls, set working hours for number, and also set availability status of users. The voicemail and on hold music feature allows businesses to greet callers with a recorded message or custom music during non-working hours or when put on hold.

CallHippo is a scalable solution available on a monthly subscription basis wherein businesses need to pay only for the number of active users and the number of virtual phone numbers. The solution also offers an Android app for agents to make and receive calls even on the go and never miss a business call again.

Key benefits of CallHippo

• CallHippo offers a web-based virtual phone system for small businesses to make and receive calls from any Internet-enabled device.

• CallHippo allows businesses to buy a single number for the entire organization’s phone communication requirements or buy separate numbers for different departments.

• The solution’s team collaboration tool allows agents to record calls, transfer calls, and collaborate with team members in real-time.

• The software’s interactive dashboard displays the calling activity of agents and helps supervisors track key performance metrics in order to take business-relevant decisions.

• CallHippo automatically delivers all call recordings and missed voicemails in an audio format to the admin's mailbox.

Devices

Business size

S M L

Markets

Antigua & Barbuda, Albania, Argentina, Austria, Australia and 84 others, Azerbaijan, Bosnia & Herzegovina, Barbados, Bangladesh, Belgium, Bulgaria, Brazil, Bahamas, Bhutan, Belarus, Belize, Canada, Switzerland, Chile, China, Colombia, Costa Rica, Cuba, Cyprus, Czechia, Germany, Denmark, Dominica, Dominican Republic, Estonia, Spain, Finland, France, United Kingdom, Grenada, Georgia, Greece, Guatemala, Hong Kong SAR China, Honduras, Croatia, Haiti, Hungary, Indonesia, Ireland, India, Iceland, Italy, Jamaica, Japan, Cambodia, St. Kitts & Nevis, South Korea, Kazakhstan, St. Lucia, Lithuania, Latvia, Moldova, Montenegro, North Macedonia, Myanmar (Burma), Malta, Mexico, Malaysia, Nicaragua, Netherlands, Norway, New Zealand, Panama, Peru, Philippines, Poland, Portugal, Romania, Serbia, Russia, Sweden, Slovenia, Slovakia, El Salvador, Thailand, Turkey, Trinidad & Tobago, Ukraine, United States, St. Vincent & Grenadines, Venezuela, Vietnam, South Africa

Supported Languages

Basque, Brazilian Portuguese, Bulgarian, Catalan, Chinese and 37 others, Croatian, Czech, Danish, Dutch, English, Estonian, European Portuguese, Finnish, French, German, Greek, Hindi, Hungarian, Icelandic, Irish, Italian, Japanese, Kazakh, Korean, Latvian, Lithuanian, Norwegian, Polish, Portuguese, Romanian, Russian, Serbian, Slovak, Slovenian, Spanish, Swedish, Thai, Traditional Chinese, Turkish, Ukrainian, Vietnamese, sr-Cyrl

Images

Track agents' activities on a single interface
Call direct from Android smartphones
Add contacts, call customers, and view activity feeds
Configured CallHippo to automate call recording and set welcome messages
The solution supports new numbers from different countries
View 6 more
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CallHippo screenshot: Track agents' activities on a single interface CallHippo screenshot: Call direct from Android smartphones CallHippo screenshot: Add contacts, call customers, and view activity feeds CallHippo screenshot: Configured CallHippo to automate call recording and set welcome messages CallHippo screenshot: The solution supports new numbers from different countries

Features

Total features of CallHippo: 50

  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Administrative Reporting
  • Agent Interface
  • Alerts/Notifications
  • Auto-Dialer
  • Automated Routing
  • Automatic Call Distribution
  • Blended Call Center
  • CRM
  • Call Center Management
  • Call Logging
  • Call Monitoring
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Transfer
  • Callback Scheduling
  • Caller ID
  • Collaboration Tools
  • Computer Telephony Integration
  • Contact Management
  • Customizable Reports
  • Engagement Analytics
  • Historical Reporting
  • IVR / Voice Recognition
  • Inbound Call Center
  • Knowledge Base Management
  • Manual Dialer
  • Multi-Channel Communication
  • Multi-Country
  • Outbound Call Center
  • Phone Key Input
  • Predictive Dialer
  • Purchasing & Receiving
  • Quality Management
  • Queue Management
  • Real Time Analytics
  • Reporting & Statistics
  • Reporting/Analytics
  • Status Tracking
  • Telemarketing Management
  • Text to Speech
  • Third Party Integrations
  • Time Clock
  • VoIP
  • Voice Customization
  • Voice Mail

Alternatives

CloudTalk

4,6
#1 Alternative to CallHippo
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Genesys Cloud

4,1
#2 Alternative to CallHippo
Genesys Cloud is a cloud contact centre and employee collaboration solution that's easy to use, quick to deploy, and...

MaxContact

4,7
#3 Alternative to CallHippo
MaxContact is a leading cloud-based contact centre solution provider, best for 10 - 1000 users plus. With unrivalled...

VICIdial

4,7
#4 Alternative to CallHippo
VICIdial is an open source call center solution with outbound predictive dialing and features for handling inbound or...

Reviews

Overall rating

4,2 /5
(267)
Value for Money
4,1/5
Features
4,2/5
Ease of Use
4,3/5
Customer Support
4,5/5

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Showing 5 reviews of 267
Mathan rae C.
Overall rating
  • Industry: Outsourcing/Offshoring
  • Company size: 11-50 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

The telephony for MSMSEs

Reviewed on 2020/10/22

Overall, we are happy with callhippo and look forward to grow our business having them as our...

Overall, we are happy with callhippo and look forward to grow our business having them as our telephony partner.

Pros

CallHippo has been a great help for us. It has allowed us to be contacted by and make contact to our client's customers without breaking the bank. The interface is intuitive and practical and very easy to learn and administer. Their technical support was also very prompt and timely in their response and resolution.

Cons

All the features they offer are useful to us for our business needs right now. I do not know anything else we would need from them.

Brent C.
Overall rating
  • Industry: Marketing & Advertising
  • Company size: 2-10 Employees
  • Used Daily for Free Trial
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Thank you

Reviewed on 2020/11/30

Great

Great

Pros

I would like to thank [SENSITIVE CONTENT HIDDEN] for helping me during the set up phase.

Both very helpful people.

Cons

Nothing yet. It's too early to say what the cons are.

Shahram Y.
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 11-50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 1.0 /10

Running it like a scam

Reviewed on 2021/03/01

Terrible. Scam artists in their sales and customer success teams.

Terrible. Scam artists in their sales and customer success teams.

Pros

Easy of deployment and average cost compared to others

Cons

After more than a year of using them and dealing with sporadic technical issues, finance let me know callhippo had made some significant charges to our credit cards used for monthly payments. We called them to see why. This is what they told us and I have them in email too as we pressed more: "We had made a mistake in your pricing a year ago and this is what we have to charge you now to make up for it!" Essentially that is their way of increasing the price on you. And then also had gone ahead and moved us from monthly plan to an annual plan without our permisson. I have an email from their sales team when we bought that our prices was x dollars and it would "never" change. When we asked them to reconcile these, the palyed games for 3 months and did not respond to repeated requests to give us an answer or refund. The support has been nothing short of scam! I am incredibly disappointed how they treat their long-term customers. Stay away from this product unless you are fine working with charalttans.

Daniel M.
Overall rating
  • Industry: Accounting
  • Company size: Self Employed
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 6.0 /10

Customer Service Excellence

Reviewed on 2020/11/18

Their sales team was very effective and ALL of their support infrastructure is incredibly...

Their sales team was very effective and ALL of their support infrastructure is incredibly responsive. I always have direct and swift access to a LIVE person by messenger directly on their website who respond within seconds. Chat logs remain if you're using the same browser for continuity, and the customer service representatives treat you as if they truly value your business. They are very courteous, professional, and work hard to alleviate issues. [SENSITIVE CONTENT HIDDEN] were amongst the most professional and accommodating group of support representatives I've worked with.

Pros

The software is feature rich with a PC app, phone app, dual channel switch options for improved network connectivity, address book, SMS, and many switchboard options.

Cons

The quality of the product is less than expected; calls are dropped, SMS texting isn't always able to send, and the PC app is very buggy.

Amit P.
Overall rating
  • Industry: Nonprofit Organization Management
  • Company size: 11-50 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Excellent Sales and Support Team, But could use a few more features and integrations.

Reviewed on 2021/02/04

Overall I am more satisfied here than, dial pad, phone.com and cloud.io.
Even Zendesk support...

Overall I am more satisfied here than, dial pad, phone.com and cloud.io.
Even Zendesk support wasn't that great and don't even get me started on Zoom phone setup. What a nightmare compared to yours.

You guys are onto something, don't lose your excellent support and sales strategy.

Pros

Ease of use, and how quickly I could implement my setup.
Moreover the quick and friendly sales and support team.
[SENSITIVE CONTENT HIDDEN] from Support were just wonderful people to work with.

Cons

It would have been great if we can implement a team chat plugging for my website right through here like it is with zoom and zendesk, but for now, I think you have some room to grow on your product interface development and integration to implement for the future, which is pivotal for your company.

Showing 5 reviews of 267 Read all reviews

CallHippo FAQs

Below are some frequently asked questions for CallHippo.

CallHippo offers the following pricing plans:

  • Starting from: US$14,00/month
  • Pricing model: Free, Subscription
  • Free Trial: Not Available

Bronze plan: $14 per user per month Silver plan: $24 per user per month Platinum plan: $35 per user per month

We do not have any information about CallHippo features

CallHippo has the following typical customers:

2-10, 11-50, 51-200, 201-500, 501-1 000, 1 001+

CallHippo supports the following languages:

Basque, Brazilian Portuguese, Bulgarian, Catalan, Chinese, Croatian, Czech, Danish, Dutch, English, Estonian, European Portuguese, Finnish, French, German, Greek, Hindi, Hungarian, Icelandic, Irish, Italian, Japanese, Kazakh, Korean, Latvian, Lithuanian, Norwegian, Polish, Portuguese, Romanian, Russian, Serbian, Slovak, Slovenian, Spanish, Swedish, Thai, Traditional Chinese, Turkish, Ukrainian, Vietnamese, sr-Cyrl

CallHippo supports the following devices:

Android (Mobile), iPhone (Mobile), iPad (Mobile)

CallHippo integrates with the following applications:

Freshdesk, Intercom, Outreach, Pipedrive, Salesforce Sales Cloud, Slack, Zapier, Zendesk, Zoho CRM Plus

CallHippo offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat

Related categories

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