CallHippo

Cloud Based phone system for sales, support & growing teams

4,2 /5 (150 reviews) Write a Review!

CallHippo Overview

What is CallHippo?

CallHippo is a cloud-based VoIP phone system designed to meet the communication requirements of startups and small businesses. Available both as a web app and a mobile-based application, the solution enables sales, marketing, and support teams to make and receive global calls. CallHippo allows businesses to buy virtual phone numbers of more than 50 countries, add users on the same number, and make calls to receivers across the world.

CallHippo’s real-time call analytics tool provides details about callers, calling quality, and time duration, while call recording automatically records calls and conversations during a campaign, for managers to listen to from their dashboard.

Businesses can get time zones displayed on their dialer before making the call so that there won't be any confusion regarding current time while making international calls, set working hours for number, and also set availability status of users. The voicemail and on hold music feature allows businesses to greet callers with a recorded message or custom music during non-working hours or when put on hold.

CallHippo is a scalable solution available on a monthly subscription basis wherein businesses need to pay only for the number of active users and the number of virtual phone numbers. The solution also offers an Android app for agents to make and receive calls even on the go and never miss a business call again.

CallHippo Overview

Pricing

Starting from
US$14,00/month

Pricing options

Free Trial
Subscription
Value for money

Bronze plan: $14 per user per month
Silver plan: $18 per user per month
Platinum plan: $30 per user per month


CallHippo Features

Devices
Business size
S M L
Markets
United States, Canada, United Kingdom, Australia, China and 4 others, Japan, Germany, Brazil, Mexico
Supported Languages
English

Media

Track agents' activities on a single interface
Call direct from Android smartphones
Add contacts, call customers, and view activity feeds
Configured CallHippo to automate call recording and set welcome messages
The solution supports new numbers from different countries
CallHippo video CallHippo video CallHippo video CallHippo video CallHippo video CallHippo video CallHippo screenshot: Track agents' activities on a single interface CallHippo screenshot: Call direct from Android smartphones CallHippo screenshot: Add contacts, call customers, and view activity feeds CallHippo screenshot: Configured CallHippo to automate call recording and set welcome messages CallHippo screenshot: The solution supports new numbers from different countries

CallHippo Reviews

CallHippo Reviews

Overall rating
4,2
/
5
Excellent
91

Very good
31

Average
8

Poor
2

Terrible
18

Value for Money
4,1
Features
4,1
Ease of Use
4,2
Customer Support
4,4
81% recommended this app
Mathan rae C.

The telephony for MSMSEs

Overall, we are happy with callhippo and look forward to grow our business having them as our telephony partner.


Hugo P.

Customer Support Service - Live Chat

I would really like to thank my amazing support agents who have been with me from the beginning and continue to be there, guiding me and holding my hand every step of the way, their product knowledge is superb, they respond within seconds, they're patient and very kind and also a great team of advisers! [SENSITIVE CONTENT HIDDEN] are amazing! It is individuals like these two that hold a company's name and reputation as high as possible. It is very rare to find support agents that go the extra mile for their customers and so far [SENSITIVE CONTENT HIDDEN] have went above and beyond, assisting me with my needs. Thank you for such an outstanding support service! Please keep it up!


Daniel M.

Customer Service Excellence

Their sales team was very effective and ALL of their support infrastructure is incredibly responsive. I always have direct and swift access to a LIVE person by messenger directly on their website who respond within seconds. Chat logs remain if you're using the same browser for continuity, and the customer service representatives treat you as if they truly value your business. They are very courteous, professional, and work hard to alleviate issues. [SENSITIVE CONTENT HIDDEN] were amongst the most professional and accommodating group of support representatives I've worked with.


Johan L.

Great support!

Love it!


Jeff D.

More than meets the eye...

Great integration with HubSpot, and the click-to-dial feature from within HubSpot has pretty much solved the issue of needing to shrink the dialpad.


Mathan rae C.
Industry: Outsourcing/Offshoring
Company size: 11-50 Employees

The telephony for MSMSEs

Used Daily for 1-5 months
Reviewed on 2020/10/22
Review Source: Capterra

Overall, we are happy with callhippo and look forward to grow our business having them as our telephony partner.

Pros

CallHippo has been a great help for us. It has allowed us to be contacted by and make contact to our client's customers without breaking the bank. The interface is intuitive and practical and very easy to learn and administer. Their technical support was also very prompt and timely in their response and resolution.

Cons

All the features they offer are useful to us for our business needs right now. I do not know anything else we would need from them.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Hugo P.
Industry: Investment Management
Company size: Self Employed

Customer Support Service - Live Chat

Used Daily for 1-5 months
Reviewed on 2020/01/22
Review Source: Capterra

I would really like to thank my amazing support agents who have been with me from the beginning and continue to be there, guiding me and holding my hand every step of the way, their product knowledge is superb, they respond within seconds, they're patient and very kind and also a great team of advisers! [SENSITIVE CONTENT HIDDEN] are amazing! It is individuals like these two that hold a company's name and reputation as high as possible. It is very rare to find support agents that go the extra mile for their customers and so far [SENSITIVE CONTENT HIDDEN] have went above and beyond, assisting me with my needs. Thank you for such an outstanding support service! Please keep it up!

Pros

What I appreciate most about Call Hippo, hmm... It would be the virtual numbers, it is the main reason I signed up for this in the first place, so I started on the bronze plan however within a few days I upgraded to platinum as it offers so much more benefits like soft-phone integration, unlimited calling minutes plus a free virtual number.

Cons

What I didn't appreciate about the software is using the call Hippo dialing soft-phone, I mean yes it is simple to use and effective in terms of its functionality however I don't quite like the look of it, it looks boring, I really would recommend that the look could be a little more interesting.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Daniel M.
Industry: Accounting
Company size: Self Employed

Customer Service Excellence

Used Daily for 1-5 months
Reviewed on 2020/11/18
Review Source: Capterra

Their sales team was very effective and ALL of their support infrastructure is incredibly responsive. I always have direct and swift access to a LIVE person by messenger directly on their website who respond within seconds. Chat logs remain if you're using the same browser for continuity, and the customer service representatives treat you as if they truly value your business. They are very courteous, professional, and work hard to alleviate issues. [SENSITIVE CONTENT HIDDEN] were amongst the most professional and accommodating group of support representatives I've worked with.

Pros

The software is feature rich with a PC app, phone app, dual channel switch options for improved network connectivity, address book, SMS, and many switchboard options.

Cons

The quality of the product is less than expected; calls are dropped, SMS texting isn't always able to send, and the PC app is very buggy.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 6.0/10

Johan L.
Industry: Marketing & Advertising
Company size: 2-10 Employees

Great support!

Used Daily for 1-5 months
Reviewed on 2020/10/19
Review Source: Capterra

Love it!

Pros

Integration was very easy with the help of the great support team.

Cons

Sometimes the Dialer takes time to open in a new tab - maybe that can be improved upon.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Jeff D.
Industry: Financial Services
Company size: 11-50 Employees

More than meets the eye...

Used Daily for 1-5 months
Reviewed on 2020/04/13
Review Source: Capterra

Great integration with HubSpot, and the click-to-dial feature from within HubSpot has pretty much solved the issue of needing to shrink the dialpad.

Pros

The product is very easy to use - only took a few minutes to set everything up and I continue to find helpful features...the dashboard is similar to that of a full CRM and has quite a few stats and features for tracking call volume, etc.
The product has a great integration feature and once my dialer was fully integrated with HubSpot, it had a great effect on my overall productivity and cut down quite a bit on my time spent between calls...no need to go back and forth to the dialpad!

Cons

The only two features which require improvement are: 1. The voicemail setup requires me to create a recording using separate software, and then upload it to CH
2. It would be nice to be able to minimize the dialpad in order to hover over pages and see phone numbers which I am manually keying in without having to switch back and forth between the page i am reading and the dialpad 'page'...

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 7.0/10

User recommendation
8,8/10
Based on 150 user ratings
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CallHippo Pricing

CallHippo Pricing

Starting from
US$14,00/month
Free Trial
Subscription
Value for money

Bronze plan: $14 per user per month
Silver plan: $18 per user per month
Platinum plan: $30 per user per month

Bronze plan: $14 per user per month
Silver plan: $18 per user per month
Platinum plan: $30 per user per month

Value for Money
4,1/5
Based on 150 user ratings
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CallHippo Features

CallHippo Features

API
Activity Dashboard
Automatic Notifications
Call Monitoring
Call Recording
Call Routing
Call Transfer
Caller ID
Chat
Collaboration Tools
Communication Management
Conferencing
Contact Management
Customizable Branding
Instant Messaging
Real Time Reporting
Reporting & Statistics
Third Party Integration
Video Conferencing
Voice Mail
Features
4,1/5
Based on 150 user ratings
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Categories

Additional information for CallHippo

Additional information for CallHippo

Key features of CallHippo

  • Automatic call distribution
  • Call & caller performance analysis
  • Call analytics
  • Call forwarding
  • Call from any number
  • Call history
  • Call recording
  • Caller ID
  • Caller activity tracking
  • Click to call
  • Contact management
  • Country-wise number selection
  • Free calling credits
  • IVR system, automatic call distribution
  • Inbound & outbound reporting
  • Office/number opening hours
  • Outbound caller ID
  • Personalized caller dashboard
  • Real time analytics
  • Set business timezone
  • Set working hours per user
  • Status reporting
  • Voice mail
  • Voicemail & on hold music option
  • Voicemail in email

Benefits

• CallHippo offers a web-based virtual phone system for small businesses to make and receive calls from any Internet-enabled device.

• CallHippo allows businesses to buy a single number for the entire organization’s phone communication requirements or buy separate numbers for different departments.

• The solution’s team collaboration tool allows agents to record calls, transfer calls, and collaborate with team members in real-time.

• The software’s interactive dashboard displays the calling activity of agents and helps supervisors track key performance metrics in order to take business-relevant decisions.

• CallHippo automatically delivers all call recordings and missed voicemails in an audio format to the admin's mailbox.

CallHippo FAQs

CallHippo FAQs

Below are some frequently asked questions for CallHippo.

Q. What type of pricing plans does CallHippo offer?

CallHippo offers the following pricing plans:

Starting from: US$14,00/month

Pricing model: Subscription

Free Trial: Not Available

Bronze plan: $14 per user per month Silver plan: $18 per user per month Platinum plan: $30 per user per month

Q. What are the main features of CallHippo?

CallHippo offers the following features:

  • Automatic call distribution
  • Call & caller performance analysis
  • Call analytics
  • Call forwarding
  • Call from any number
  • Call history
  • Call recording
  • Caller ID
  • Caller activity tracking
  • Click to call
  • Contact management
  • Country-wise number selection
  • Free calling credits
  • IVR system, automatic call distribution
  • Inbound & outbound reporting
  • Office/number opening hours
  • Outbound caller ID
  • Personalized caller dashboard
  • Real time analytics
  • Set business timezone
  • Set working hours per user
  • Status reporting
  • Voice mail
  • Voicemail & on hold music option
  • Voicemail in email

Q. Who are the typical users of CallHippo?

CallHippo has the following typical customers:

Small Business, Large Enterprises, Non Profit, Mid Size Business

Q. What languages does CallHippo support?

CallHippo supports the following languages:

English

Q. What type of pricing plans does CallHippo offer?

CallHippo has the following pricing plans:

Subscription

Q. Does CallHippo support mobile devices?

CallHippo supports the following devices:

Android, iPhone, iPad

Q. What other apps does CallHippo integrate with?

CallHippo integrates with the following applications:

Blissfully, Freshdesk, Intercom, Pipedrive, Pipedrive, Salesforce Sales Cloud, Slack, Wakeupsales, Zapier, Zendesk

Q. What level of support does CallHippo offer?

CallHippo offers the following support options:

Phone Support, Online Support, FAQs, Knowledge Base, Video Tutorials