CallHippo
About CallHippo
CallHippo is a cloud-based VoIP phone system designed to meet the communication requirements of startups and small businesses. Available both as a web app and a mobile-based application, the solution enables sales, marketing, and support teams to make and receive global calls. CallHippo allows businesses to buy virtual phone numbers of more than 50 countries, add users on the same number, and make calls to receivers across the world.
CallHippo’s real-time call analytics tool provides details about callers, calling quality, and time duration, while call recording automatically records calls and conversations during a campaign, for managers to listen to from their dashboard.
Businesses can get time zones displayed on their dialer before making the call so that there won't be any confusion regarding current time while making international calls, set working hours for number, and also set availability status of users. The voicemail and on hold music feature allows businesses to greet callers with a recorded message or custom music during non-working hours or when put on hold.
CallHippo is a scalable solution available on a monthly subscription basis wherein businesses need to pay only for the number of active users and the number of virtual phone numbers. The solution also offers an Android app for agents to make and receive calls even on the go and never miss a business call again.
Key benefits of CallHippo
• CallHippo offers a web-based virtual phone system for small businesses to make and receive calls from any Internet-enabled device.
• CallHippo allows businesses to buy a single number for the entire organization’s phone communication requirements or buy separate numbers for different departments.
• The solution’s team collaboration tool allows agents to record calls, transfer calls, and collaborate with team members in real-time.
• The software’s interactive dashboard displays the calling activity of agents and helps supervisors track key performance metrics in order to take business-relevant decisions.
• CallHippo automatically delivers all call recordings and missed voicemails in an audio format to the admin's mailbox.
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Reviews
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- Industry: Information Technology & Services
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great Customer Support!
Reviewed on 2018/11/20
Pros
CallHippo has a very responsive customer support team. CallHippo has always ensured that my team receives the best customer support anyone can get. When we had problems during the initial setting up process, the support staff provided fast real time solutions that that impressed me. The customer service people always make sure that customers are treated with the utmost respect and attention and I can say it isn't about what I heard alone but I have firsthand experience of the way they work. The CallHippo system works without glitches and I really like the Call Recording feature which has been of great help. CallHippo is affordable and has great customer service and attributes. My verdict: It's worth a try. You'll be glad you did.
Cons
I'm really satisfied with the way it works. All I can say is that the software development team continue to improve on the excellent job they've done so far.
- Industry: Investment Management
- Company size: Self Employed
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Customer Support Service - Live Chat
Reviewed on 2020/01/22
I would really like to thank my amazing support agents who have been with me from the beginning and...
I would really like to thank my amazing support agents who have been with me from the beginning and continue to be there, guiding me and holding my hand every step of the way, their product knowledge is superb, they respond within seconds, they're patient and very kind and also a great team of advisers! [SENSITIVE CONTENT HIDDEN] are amazing! It is individuals like these two that hold a company's name and reputation as high as possible. It is very rare to find support agents that go the extra mile for their customers and so far [SENSITIVE CONTENT HIDDEN] have went above and beyond, assisting me with my needs. Thank you for such an outstanding support service! Please keep it up!
Pros
What I appreciate most about Call Hippo, hmm... It would be the virtual numbers, it is the main reason I signed up for this in the first place, so I started on the bronze plan however within a few days I upgraded to platinum as it offers so much more benefits like soft-phone integration, unlimited calling minutes plus a free virtual number.
Cons
What I didn't appreciate about the software is using the call Hippo dialing soft-phone, I mean yes it is simple to use and effective in terms of its functionality however I don't quite like the look of it, it looks boring, I really would recommend that the look could be a little more interesting.
Reasons for Switching to CallHippo
Well I noticed that it was more affordable to get a virtual number from CallHippo however that was not the case because I had to get on a plan which costed me more than I expected but by then it was too late to back out, luckily I spoke with [SENSITIVE CONTENT HIDDEN] and they recommenced that I upgrade my plan to get more benefits because I was also looking for afford calling per second billing and once I found out what the Platninum plan had to offer I was more than happy to choose it!- Industry: Real Estate
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
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- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
Do not use this company
Reviewed on 2020/10/13
They deactivated my service without forewarning me, I found out it was deactivated when I tried to...
They deactivated my service without forewarning me, I found out it was deactivated when I tried to log in to the platform. When I called them, they were very nonchalant with their reply. I run two businesses and forgot to pay the credit card I had attached to the payment. I would have received an email from a normal company informing me that they could not collect the payment and would have been given opportunity to pay before just being cut off and uninformed.
I am now trying to port my number and Call Hippo keeps trying to get me to stay with them, while not honoring my request at all. They told me I would have the pin to port the number within 24 hours of me telling them I did not want to continue with them. I still have not received my PIN number and this negatively affects my business.
Pros
Being able to send/receive text messages on my desktop.
Cons
The software is too expensive for what they offer, it doesn’t include fax service. The call quality was not good.
Alternatives Considered
RingEXReasons for Switching to CallHippo
I didn’t realize Ring Central offered a service with requiring a land line to be used. Considering that fact, Call Hippo seemed to have what I needed.Response from CallHippo
Hi Leaser, we are trying to find you in our data tools to solve your concerns but could not find you. Can you please send us a mail at [email protected] with CC to [email protected]
- Industry: Health, Wellness & Fitness
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Amazing Calling App
Reviewed on 2024/08/24
I've been using call hippo since 2 years and the ease of managing KPI's or generating reports is...
I've been using call hippo since 2 years and the ease of managing KPI's or generating reports is very easy. There is no manual work involved.
Pros
Ease of generating agent reports. Managing calls.
Cons
Nothing as of now. All good, May be sometimes the app is slow.
- Industry: Real Estate
- Company size: Self Employed
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great Customer Service! Best calling platform I've used hands down!
Reviewed on 2021/01/20
I've been with Callhippo for a few months now, February 2021 will be my official start up month....
I've been with Callhippo for a few months now, February 2021 will be my official start up month. I've been testing their system for about 4-6 months now. Love it!
Pros
I love the functionality of Callhippo, its simple to use and best of all they offer 24/7 live chat support. I had problems occur but they went forward and fixed whatever issue I have. Love this calling platform. A bit more than I want to pay sometimes but all in all they are one of the best. Hands down. Thank you guys!
Cons
I would have to get back to you guys on that! That's a good thing :)n
Reasons for Switching to CallHippo
I wanted to give a new company a try! Instantly I fell in love with it because it provided EVERYTHING I was looking for plus at a wonderful price!CallHippo FAQs
Below are some frequently asked questions for CallHippo.Q. What type of pricing plans does CallHippo offer?
CallHippo offers the following pricing plans:
- Starting from: US$20.00/month
- Pricing model: Subscription
- Free Trial: Available
Bronze plan: $16 per user per month Silver plan: $24 per user per month Platinum plan: $40 per user per month
Q. Who are the typical users of CallHippo?
CallHippo has the following typical customers:
2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does CallHippo support?
CallHippo supports the following languages:
Basque, Brazilian Portuguese, Bulgarian, Catalan, Chinese, Croatian, Czech, Danish, Dutch, English, Estonian, European Portuguese, Finnish, French, German, Greek, Hindi, Hungarian, Icelandic, Irish, Italian, Japanese, Kazakh, Korean, Latvian, Lithuanian, Norwegian, Polish, Portuguese, Romanian, Russian, Serbian, Serbian, Slovak, Slovenian, Spanish, Swedish, Thai, Traditional Chinese, Turkish, Ukrainian, Vietnamese
Q. Does CallHippo support mobile devices?
CallHippo supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does CallHippo integrate with?
CallHippo integrates with the following applications:
Freshdesk, Intercom, Outreach, Pipedrive, Salesforce Sales Cloud, Slack, Zapier, Zendesk Suite, Zoho CRM Plus
Q. What level of support does CallHippo offer?
CallHippo offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat
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