CallHippo

Cloud Based phone system for sales, support & growing teams

About CallHippo

CallHippo is a cloud-based VoIP phone system designed to meet the communication requirements of startups and small businesses. Available both as a web app and a mobile-based application, the solution enables sales, marketing, and support teams to make and receive global calls. CallHippo allows businesses to buy virtual phone numbers of more than 50 countries, add users on the same number, and make calls to receivers across the world.

CallHippo’s real-time call analytics tool provides details about callers, calling quality, and time duration, while call recording automatically records calls and conversations during a campaign, for managers to listen to from their dashboard.

Businesses can get time zones displayed on their dialer before making the call so that there won't be any confusion regarding current time while making international calls, set working hours for number, and also set availability status of users. The voicemail and on hold music feature allows businesses to greet callers with a recorded message or custom music during non-working hours or when put on hold.

CallHippo is a scalable solution available on a monthly subscription basis wherein businesses need to pay only for the number of active users and the number of virtual phone numbers. The solution also offers an Android app for agents to make and receive calls even on the go and never miss a business call again.


Key benefits of CallHippo

• CallHippo offers a web-based virtual phone system for small businesses to make and receive calls from any Internet-enabled device.

• CallHippo allows businesses to buy a single number for the entire organization’s phone communication requirements or buy separate numbers for different departments.

• The solution’s team collaboration tool allows agents to record calls, transfer calls, and collaborate with team members in real-time.

• The software’s interactive dashboard displays the calling activity of agents and helps supervisors track key performance metrics in order to take business-relevant decisions.

• CallHippo automatically delivers all call recordings and missed voicemails in an audio format to the admin's mailbox.


Images

CallHippo Software - Track agents' activities on a single interface
CallHippo Software - Call direct from Android smartphones
CallHippo Software - Add contacts, call customers, and view activity feeds
CallHippo Software - Configured CallHippo to automate call recording and set welcome messages
CallHippo Software - The solution supports new numbers from different countries
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CallHippo Software - Track agents' activities on a single interface
CallHippo Software - Call direct from Android smartphones
CallHippo Software - Add contacts, call customers, and view activity feeds
CallHippo Software - Configured CallHippo to automate call recording and set welcome messages
CallHippo Software - The solution supports new numbers from different countries

Not sure about CallHippo? Compare with a popular alternative

CallHippo

4,3 (565)
VS.

Starting Price

US$20,00
month
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month

Pricing Options

Free version
Free trial
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Features

45
94

Integrations

9
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Ease of Use

4,4 (565)
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Value for Money

4,1 (565)
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Customer Service

4,6 (565)
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Reviews

Overall rating

4,3 /5
(565)
Value for Money
4,1/5
Features
4,3/5
Ease of Use
4,4/5
Customer Support
4,6/5

Already have CallHippo?

Software buyers need your help! Product reviews help the rest of us make great decisions.

Showing 5 reviews of 565
Fortune
Fortune
Overall rating
  • Industry: Information Technology & Services
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great Customer Support!

Reviewed on 2018/11/20

Pros

CallHippo has a very responsive customer support team. CallHippo has always ensured that my team receives the best customer support anyone can get. When we had problems during the initial setting up process, the support staff provided fast real time solutions that that impressed me. The customer service people always make sure that customers are treated with the utmost respect and attention and I can say it isn't about what I heard alone but I have firsthand experience of the way they work. The CallHippo system works without glitches and I really like the Call Recording feature which has been of great help. CallHippo is affordable and has great customer service and attributes. My verdict: It's worth a try. You'll be glad you did.

Cons

I'm really satisfied with the way it works. All I can say is that the software development team continue to improve on the excellent job they've done so far.

Amit
Overall rating
  • Industry: Nonprofit Organization Management
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Excellent Sales and Support Team, But could use a few more features and integrations.

Reviewed on 2021/02/04

Overall I am more satisfied here than, dial pad, phone.com and cloud.io.
Even Zendesk support...

Overall I am more satisfied here than, dial pad, phone.com and cloud.io.
Even Zendesk support wasn't that great and don't even get me started on Zoom phone setup. What a nightmare compared to yours.

You guys are onto something, don't lose your excellent support and sales strategy.

Pros

Ease of use, and how quickly I could implement my setup.
Moreover the quick and friendly sales and support team.
[SENSITIVE CONTENT HIDDEN] from Support were just wonderful people to work with.

Cons

It would have been great if we can implement a team chat plugging for my website right through here like it is with zoom and zendesk, but for now, I think you have some room to grow on your product interface development and integration to implement for the future, which is pivotal for your company.

Alternatives Considered

RingCentral MVP, Zoom Phone and Nextiva

Reasons for Choosing CallHippo

Lack of support and quick response from their customer service team. these days I don't have time to wait for someone to call me back the next day on a ticket or even 2 hours from now. Times have changed and I don't think they realize this.

Reasons for Switching to CallHippo

Your support, [SENSITIVE CONTENT HIDDEN] quick response and willingness to explain everything over a quick screen share was enough for me to get started with this solutions. and Today, [SENSITIVE CONTENT HIDDEN] quick responses and answers were enough for me to know that I will stick around for a bit longer. :) Happy Customer today.
Blake
Overall rating
  • Industry: Real Estate
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 9.0 /10

QUALITY WITH SPEED

Reviewed on 2024/02/28

Pros

Support Staff was very helpful and guided me to fix integration with PipeDrive CRM
Very fast response time in order to get me team ready and live

Cons

Problem with Intergration but was fix by your strong support team.

Leaser
Overall rating
  • Industry: Real Estate
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

Do not use this company

Reviewed on 2020/10/13

They deactivated my service without forewarning me, I found out it was deactivated when I tried to...

They deactivated my service without forewarning me, I found out it was deactivated when I tried to log in to the platform. When I called them, they were very nonchalant with their reply. I run two businesses and forgot to pay the credit card I had attached to the payment. I would have received an email from a normal company informing me that they could not collect the payment and would have been given opportunity to pay before just being cut off and uninformed.

I am now trying to port my number and Call Hippo keeps trying to get me to stay with them, while not honoring my request at all. They told me I would have the pin to port the number within 24 hours of me telling them I did not want to continue with them. I still have not received my PIN number and this negatively affects my business.

Pros

Being able to send/receive text messages on my desktop.

Cons

The software is too expensive for what they offer, it doesn’t include fax service. The call quality was not good.

Alternatives Considered

RingCentral MVP

Reasons for Switching to CallHippo

I didn’t realize Ring Central offered a service with requiring a land line to be used. Considering that fact, Call Hippo seemed to have what I needed.

Response from CallHippo

Hi Leaser, we are trying to find you in our data tools to solve your concerns but could not find you. Can you please send us a mail at [email protected] with CC to [email protected]

Vipul
Vipul
Overall rating
  • Industry: Information Technology & Services
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Excellence Service

Reviewed on 2024/01/08

My experience with their support team and my account rep has been very positive. We take calls from...

My experience with their support team and my account rep has been very positive. We take calls from several different countries and I've never noticed any problems with call quality or downtime.

Pros

Unbeatable rates, amazing quality calls, friendly staff, and super responsive! Best value in the market!

Cons

They should have to improve more DID countries

Showing 5 reviews of 565 Read all reviews

CallHippo FAQs

Below are some frequently asked questions for CallHippo.

CallHippo offers the following pricing plans:

  • Starting from: US$20,00/month
  • Pricing model: Subscription
  • Free Trial: Available

Bronze plan: $16 per user per month Silver plan: $24 per user per month Platinum plan: $40 per user per month

CallHippo has the following typical customers:

2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000

CallHippo supports the following languages:

Basque, Brazilian Portuguese, Bulgarian, Catalan, Chinese, Croatian, Czech, Danish, Dutch, English, Estonian, European Portuguese, Finnish, French, German, Greek, Hindi, Hungarian, Icelandic, Irish, Italian, Japanese, Kazakh, Korean, Latvian, Lithuanian, Norwegian, Polish, Portuguese, Romanian, Russian, Serbian, Serbian, Slovak, Slovenian, Spanish, Swedish, Thai, Traditional Chinese, Turkish, Ukrainian, Vietnamese

CallHippo supports the following devices:

Android (Mobile), iPhone (Mobile), iPad (Mobile)

CallHippo integrates with the following applications:

Freshdesk, Intercom, Outreach, Pipedrive, Salesforce Sales Cloud, Slack, Zapier, Zendesk Suite, Zoho CRM Plus

CallHippo offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat

Related categories

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