SendBird

SendBird

Messaging SDK & chat API for mobile apps & websites

4.4/5 (24 reviews)

SendBird Overview

SendBird is a customizable messaging SDK and chat API that enables businesses to offer in-app messaging for their mobile, web, and consumer applications. The platform provides the client SDK, the necessary front-end UI, and backend system for seamless communication among users, from one-on-one messaging and group chat, to massive-scale channels. Our chat solution serves a diverse number of industries and use-cases from eCommerce, on-demand, banking, OTA, and enterprise messaging to online communities, live video streaming, gaming, and dating.

SendBird includes an auto partitioning feature which automatically splits or merges chat rooms based on the audience size in order to maintain a steady level of engagement. Smart throttling helps the audience follow conversations by controlling the speed of messages that are displayed. Users can setup custom dictionaries to automatically prevent spam messages and filter profanity. Moderation tools help monitor and moderate chat rooms, as well as manage abusive users by freezing channels, muting users, removing/banning users from chat rooms, and deactivating users entirely.

SendBird enables businesses to interface with conversational bot brains and integrate them into their application's chat and messaging experience. Push notifications are sent in real-time to update users who are away from the app, while admin messages display user activity and notices to other users within chat channels. Users are able to send files and custom data such as videos within chat messages using the file transfer feature and auto-thumbnail generation turns these files into thumbnails viewable in the messaging window. Read receipts help track the read status of messages, and typing indicators display whenever a user on the other end is typing, in real time.

Pricing

Starting from
N/A
Pricing options
Free Trial
Free
Subscription
Value for money

Devices

Business size

S
M
L

Markets

Asia, Australia, Brazil, Canada, Europe and 5 others, Germany, India, Japan, Latin America, Mexico

Supported Languages

English

SendBird Reviews

Overall rating
4.4/5
92% positive reviews
11
Excellent
11
Very good
2
Average
0
Poor
0
Terrible
Sean G.

Good chat foundation that you can build upon

Used Daily for 6-12 months
Reviewed on 2017/02/01
Review Source: Capterra

Sendbird allows you to get up and running with a chat solution pretty quickly. We have since customized it a lot (integrating it with Slack, building notifications etc). It is pretty good for plug and play if you are looking for a basic chat service. We don't use their UI, but their UI is good straight out of the box.

Their response time is a bit slow, and they have made some changes to their product without warning and detailed descriptions of those changes.

All in all it was a good solution for us because we needed to focus on other things and don't have the bandwidth to worry about make sure our chat foundation is reliable. Sendbird has been pretty reliable with only a couple of times going down. Their pricing is good for what you get.

If you are just looking for a plug and play chat service then you should definitely consider Sendbird. If you are looking to customize it a lot like we have, then I would suggest thinking about what you are trying to achieve, as it may be better to just start from a little lower level like socket.io.

We ultimately decided on Sendbird, and have been pretty happy thus far.

Pros

Plug and Play

Cons

Needed to customize quite a bit and the customer support is not the fastest.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

7.0/10
Scott W.

A Growing Product

Used Weekly for 6-12 months
Reviewed on 2016/12/16
Review Source: Capterra

I think the product is useful and needed. Chat is quite difficult to implement into an app on both the front-end and back-end. SendBird makes it much easier to do so, but still needs work in terms of documentation and support. It was not that easy to implement a front-end solution, albeit a custom one. I would like to be able to speak with a tech support staff via chat. It was very difficult to get support over email with long wait times in between correspondence - at least when I was a non-paying member. One might say that is a crucial time to convert someone to paying. A direct line via Slack or even their own messaging service would be incredibly useful. I still have issues to this day with implementation related to connecting, temporary messages, caching, error handling, etc. There are a LOT of odds and ends that need to be taken care of, and I'm willing to bet most apps implementing this solution are not bug free or on par with more mainstream chat services and I think it should be.

Overall, I like the product. I think there's a lot more that can be done with it, and I look forward to future releases.

Pros

Definitely makes it easy to add chat. Saves a ton of time and headaches. It's a better back-end solution than I could have done personally.

Cons

- Needs better technical support.
- Needs a better front-end solution.
- Not very easy to implement.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

7.0/10
William U.

Solid product, but much more room for growth

Used Daily for 6-12 months
Reviewed on 2016/12/06
Review Source: Capterra

I launched my app Pro Photo Shoot using SendBird as the engine for in-app messaging. I was very pleased with the way the API handled conversations, as it really took a lot of work out of the process, which can be very complicated if building from scratch.

A few things in the suggestion box:
- Faster, faster, faster! Make the API as fast as possible.
- Improve your console to make it easier to drill down into a conversation when needed

Pros

Ease of use.
Decent SDK and REST interface.

Cons

Documentation is a little thin. It could be more robust with details, examples, and use cases.

Response from SendBird

Responsiveness to our client needs is always the top priority for us. Thank you for your feedback and I will make sure to serve customers betters in production and inquiry responses - Mark (Head of Growth at SendBird)

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

8.0/10
Nicolas G.

Found it was the most customisable chat API available for iOS (and Android).

Used Daily for 6-12 months
Reviewed on 2017/06/08
Review Source: Capterra

Not having to implement it by ourselves :)

Pros

On top of the customisable API, one thing I appreciated the most was how easy you can communicate with the team behind SendBird. Had a request regarding some push notifications with WatchOS that were actually missing and within a few days, after some email exchange, here it was.

Cons

The fact it is not open source I would say. Open sourcing it would make it better for the community.

Response from SendBird

Thank you for being a valued customer Nicolas! Deeply appreciate your kind words. We look forward to further contributing to C&Z Tech's success.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

8.0/10
Min suk K.

I, as a prodecre at Pikicast; mobile media, am currently using Sendbird for live streaming service.

Used Daily for 1+ year
Reviewed on 2017/06/28
Review Source: Capterra

No need to develop chatting tool, Low cost for using such tool

Pros

Easy to use, quick response for issues or inquiries. Also it's easy to implement at the beginning of the service.

Response from SendBird

Thank you for your kind review, we feel extremely lucky to have been a part of Pikicast's mega growth journey in the past two years!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

8.0/10

SendBird Pricing

Starting from
N/A
Pricing options
Free Trial
Free
Subscription
Value for money

Start with the FREE plan. Contact SendBird for a custom pricing model.

SendBird Features

  • API
  • Automatic Notifications
  • Collaboration Tools
  • SSL Security

  • Access Control
  • Activity Dashboard
  • Activity Tracking
  • Alerts / Escalation
  • Application Integration
  • Auditing
  • Data Import/Export
  • Drag & Drop Interface
  • Monitoring
  • Projections
  • Real Time Data
  • Real Time Monitoring
  • Real Time Reporting
  • Reporting & Statistics
  • Third Party Integration
  • Workflow Management

Additional information for SendBird

Key features of SendBird

  • 1-on-1 messaging
  • Admin messages
  • Agent scheduling
  • Auto partitioning
  • Auto-thumbnail generation
  • Auto-translation
  • Bot interface
  • Bot interface
  • Co-browsing
  • Code assistance
  • Collaboration
  • Custom dictionaries
  • Data export feature & API
  • Data modeling
  • File encryption
  • Geo targeting
  • Group chat
  • In-app messaging SDK
  • Message retention
  • Message retrieval API
  • Migration API & support
  • Mobile development
  • Moderation tools
  • Offline form
  • Open channels
  • Profanity filtering
  • Push notifications
  • Read receipts
  • Send files and custom data
  • Shortcut messages
  • Smart throttling
  • Software development
  • Spam flood protection
  • Spam flood protection
  • Transfers / routing
  • Typing indicators
  • Web development
  • White label branding

Benefits

Engage and retain, listen and market to 1+ million concurrent participants per application (according to our load tests) and host over 100,000 concurrent chat participants per channel for live-videos and events.

Install a bot Interface to create an AI-assisted messaging experience for customers inside your application.

Unlike simple customer service chat, SendBird's chat solution is fully customizable and serves organizations in a broad spectrum of industries, including eCommerce, enterprise messaging, on-demand, and more.

SendBird includes all the technical features to enable user-to-user, user-to-business, and business-to-business communication inside any mobile, web, or enterprise service.

SendBird supports iOS (Objective-C and Swift), Android, Web (JavaScript), Unity, Xamarin, and it is also compatible with React Native.

SendBird FAQs

Below are some frequently asked questions for SendBird.

Q. What type of pricing plans does SendBird offer?

SendBird offers the following pricing plans:

Pricing model: Free, Subscription

Free Trial: Available

Start with the FREE plan. Contact SendBird for a custom pricing model.

Q. What are the main features of SendBird?

SendBird offers the following features:

  • 1-on-1 messaging
  • Admin messages
  • Agent scheduling
  • Auto partitioning
  • Auto-thumbnail generation
  • Auto-translation
  • Bot interface
  • Bot interface
  • Co-browsing
  • Code assistance
  • Collaboration
  • Custom dictionaries
  • Data export feature & API
  • Data modeling
  • File encryption
  • Geo targeting
  • Group chat
  • In-app messaging SDK
  • Message retention
  • Message retrieval API
  • Migration API & support
  • Mobile development
  • Moderation tools
  • Offline form
  • Open channels
  • Profanity filtering
  • Push notifications
  • Read receipts
  • Send files and custom data
  • Shortcut messages
  • Smart throttling
  • Software development
  • Spam flood protection
  • Spam flood protection
  • Transfers / routing
  • Typing indicators
  • Web development
  • White label branding

Q. Who are the typical users of SendBird?

SendBird has the following typical customers:

Large Enterprises, Mid Size Business, Small Business

Q. What languages does SendBird support?

SendBird supports the following languages:

English

Q. What type of pricing plans does SendBird offer?

SendBird has the following pricing plans:

Free, Subscription

Q. Does SendBird support mobile devices?

We do not have any information about what devices SendBird supports

Q. What other apps does SendBird integrate with?

We do not have any information about what integrations SendBird has

Q. What level of support does SendBird offer?

SendBird offers the following support options:

FAQs, Knowledge Base, Online Support, Phone Support