eSchedule

Powerful Workforce Management for EMS, Fire and Police

4,7 /5 (51 reviews) Write a Review!

eSchedule Overview

What is eSchedule?

eSchedule is an online crew scheduling solution for fire departments, EMS/ambulance, air medical, dispatch/911 centers, hospitals, and training centers. The platform provides agencies with timecard management features and a customizable time clock that can handle any type of rotation. Additional features include online forms, certification & CME tracking, fleet maintenance, equipment tracking, group messaging, and more.

The platform’s scheduling module includes customizable schedule templates that allow users to schedule multiple units, stations or departments, as well as set custom shift rotation/recurrence patterns. Users can fill open shifts by availability, shift bids, or by individuals with the least number of hours. Managers can view qualifications on the schedule, as well as manage shift trade/swaps, and sick calls. Email and text message alerts are sent to users (employees, managers, or schedulers) of any scheduling actions.

eSchedule’s time clock module helps eliminate human error and automates the entire timekeeping process. Employees are able to punch in/out online, as well as view their timecard in real time. Managers can keep track of exceptions, PTO/vacation requests, comp time, and hours worked or volunteered based on a schedule. Users can get a variety of reports including attendance and overtime, labor distribution, and more. Organizations can also setup optional biometric (finger scan) hardware to help eliminate “buddy punches”.

Agency and personnel management features include a member database, group messaging, an events calendar, and a document library for uploading and viewing files. eSchedule’s optional add-on modules include an online forms manager, vehicle maintenance, equipment tracking and rewards module.

eSchedule Overview

Pricing

Starting from
US$1 100,00/year

Pricing options

Free Trial
Subscription
Value for money

Pricing varies depending on number of employees/user accounts and activated modules within the software.


eSchedule Features

Devices
Business size
S M L
Markets
United States, Canada
Supported Languages
English

Media

Schedule multiple units, stations or departments
Add fleets and set reminders for preventative maintenance
Allow members to digitally sign custom online forms prior to submission
Manage timecards and export to payroll
Customized schedule templates — units / shifts / shift times / departments
Multiple schedule views: hourly, daily, weekly, monthly
24/7 access to schedules from any device with an internet connection
eSchedule video eSchedule screenshot: Schedule multiple units, stations or departments eSchedule screenshot: Add fleets and set reminders for preventative maintenance eSchedule screenshot: Allow members to digitally sign custom online forms prior to submission eSchedule screenshot: Manage timecards and export to payroll eSchedule screenshot: Customized schedule templates — units / shifts / shift times / departments eSchedule screenshot: Multiple schedule views: hourly, daily, weekly, monthly eSchedule screenshot: 24/7 access to schedules from any device with an internet connection

eSchedule Reviews

eSchedule Reviews

Overall rating
4,7
/
5
Excellent
37

Very good
14

Average
0

Poor
0

Terrible
0

Value for Money
4,8
Features
4,6
Ease of Use
4,6
Customer Support
4,7
100% recommended this app
Joseph V.

eSchedule simplifies scheduling and provides a great user experience!

eSchedule solved the needs we were looking for in a scheduling program. We received more than what we expected and had our entire organization trained on the program quickly and efficiently. The reporting is extremely powerful and accurate, allowing me to maintain a schedule of over 200 volunteers to the highest standards while maintaining pinpoint accuracy.


Rick L.

Quality Schedulling Software

Pleasantly pleased with overall performance compared to previous software.


Scott F.

Olathe Fire

It works but it is more difficult to navigate through then other programs I am familiar with


Jeff P.

eSchedule is awesome

Any problems have been addressed and corrected promptly. Requests for customization have also been addressed and met with the same prompt customer service. Have been extremely satisfied with the product and our overall relationship with the eSchedule staff.


Robert B.

Great Support

We went to eSchedule because they were the only folks that offered a solution to a new requirement we had - being able to separate labor hours by a particular funding source or budget center. No one else could help us and eSchedule said "no problem." Over the years that requirement went away but many others that don't fit within most canned scheduling/timekeeping packages have come along and eSchedule has always worked with us to find or create a solution.


Joseph V.
Industry: Hospital & Health Care
Company size: 201-500 Employees

eSchedule simplifies scheduling and provides a great user experience!

Used Daily for 2+ years
Reviewed on 2020/07/08
Review Source: Capterra

eSchedule solved the needs we were looking for in a scheduling program. We received more than what we expected and had our entire organization trained on the program quickly and efficiently. The reporting is extremely powerful and accurate, allowing me to maintain a schedule of over 200 volunteers to the highest standards while maintaining pinpoint accuracy.

Pros

eSchedule provides our agency with an amazing user interface, ease of use, and great backend reporting. All of this is integral to an effective, efficient, and productive scheduling experience. My favorite aspect of the software is the ability to validate my crews wherever I am. I have a wealth of knowledge available on my phone accessible quickly to determine attendance status, clock times, and sign ups. I also enjoy the customization that is available to eSchedule, allowing me to create the scheduling experience I need for my organization. Finally, another pro that every program should have that eSchedule delivers on is the customer service experience. eSchedule provides lightening fast, and accurate customer service. When I run into an issue or have a question, I know I am the priority from the eSchedule team. I get my answers quickly from a professional team who caters to my needs and shows me how much my business is valued to them.

Cons

Integration into my organization was quick and reliable. There was almost zero downtime and the transition was seamless and accurate. I have no cons to mention for application within my organization.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Rick L.
Industry: Hospital & Health Care
Company size: 11-50 Employees

Quality Schedulling Software

Used Daily for 6-12 months
Reviewed on 2020/07/14
Review Source: Capterra

Pleasantly pleased with overall performance compared to previous software.

Pros

Ease of use, QuickBooks conversion, convenient for employees, accurate time tracking and helpful customer service personnel.

Cons

Sometime difficult to reach certain individuals inside the company directory for direct questions.

Response from eSchedule

Thank you for the awesome review! We appreciate your business and look forward to working with you and the rest of the team at Carter County EMS.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Scott F.
Industry: Public Safety
Company size: 11-50 Employees

Olathe Fire

Used Daily for 6-12 months
Reviewed on 2020/06/29
Review Source: Capterra

It works but it is more difficult to navigate through then other programs I am familiar with

Pros

Time cards are easier then the manual way we did it before the software.

Cons

On mobile device sometimes takes going through the selections a couple of times for it to open up the part of the app i want opened. There are no flags for open shifts so it is easy to miss that a particular day is not fully staffed. There are no text alerts for shifts. The new update to payroll has made printing the page off difficult. We have never been able to export to the payroll software correctly, it continued to delete stuff in our payroll software so we still manually enter it into that software.

Response from eSchedule

Scott Thank you for taking the time to write this review. We appreciate it! Our Support Team has reached out to you so that we can address your questions and concerns. A number of these are easily addressed and are possible within eSchedule. Thanks again!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 5.0/10

Jeff P.
Industry: Public Safety
Company size: 51-200 Employees

eSchedule is awesome

Used Daily for 2+ years
Reviewed on 2019/08/31
Review Source: Capterra

Any problems have been addressed and corrected promptly. Requests for customization have also been addressed and met with the same prompt customer service. Have been extremely satisfied with the product and our overall relationship with the eSchedule staff.

Pros

The functionality of the software and the availability of customization to me our individual needs. Have not experienced any down time since we began using this software.

Cons

A few features I would like to see are not currently available.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Robert B.
Industry: Public Safety
Company size: 51-200 Employees

Great Support

Used Daily for 2+ years
Reviewed on 2019/09/06
Review Source: Capterra

We went to eSchedule because they were the only folks that offered a solution to a new requirement we had - being able to separate labor hours by a particular funding source or budget center. No one else could help us and eSchedule said "no problem." Over the years that requirement went away but many others that don't fit within most canned scheduling/timekeeping packages have come along and eSchedule has always worked with us to find or create a solution.

Pros

It goes well beyond basic scheduling and timekeeping, allowing us to accommodate an every-growing list of requirements. The staff know the software inside and out and respond quickly to questions, helping us work through what we need to do and the best way to do it. Most things the software can do already and it's a matter of choosing the best way. By finding ways to work within the existing features, they keep the software cleaner than others by not having an overwhelming set of options and preferences to navigate through - and the personal service from people that understand what we're doing out here is extremely helpful and rare these days. When there's a custom change required, the pricing and turnaround is reasonable and accurate.

Cons

While I really like eSchedule all around, I notice there are things we do with it every day that require more clicks and navigation than they should. Those extra little steps, even though they only take a second each, add up. It "feels" like user interface could be updated to be a little more slick, both visually and functionally, to catch up to what we've come to expect from tech companies and make things a bit more intuitive and reduce extra clicks and navigation. The PTO reporting system seems a bit outdated too, with monthly e-mailed reports rather than a real-time on demand report available.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 7.0/10

User recommendation
9,3/10
Based on 51 user ratings
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eSchedule Pricing

eSchedule Pricing

Starting from
US$1 100,00/year
Free Trial
Subscription
Value for money

Pricing varies depending on number of employees/user accounts and activated modules within the software.

Pricing varies depending on number of employees/user accounts and activated modules within the software.

Value for Money
4,8/5
Based on 51 user ratings
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eSchedule Features

eSchedule Features

API
Accounting Integration
Activity Dashboard
Activity Tracking
Automatic Notifications
Billing & Invoicing
Calendar Management
Customer Database
Customizable Reporting
Data Import/Export
Document Management
Document Storage
Electronic Payments
Inventory Management
Inventory Tracking
Invoice Management
Reminders
Reporting & Statistics
Search Functionality
Third Party Integration
Features
4,6/5
Based on 51 user ratings
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Categories

Additional information for eSchedule

Additional information for eSchedule

Key features of eSchedule

  • Absentee & late report
  • Add custom notes
  • AutoScheduler
  • Certification expirations
  • Certifications management
  • Class sign-up via events calendar
  • Create custom fields
  • Create custom groups
  • Create custom “training paths”
  • Create training classes and add instructors
  • Custom file export to all payroll providers incl. QuickBooks
  • Custom reports
  • Custom schedule filters/views
  • Customized schedule templates
  • Dashboard
  • Detailed user profiles
  • Driver’s license expiration report
  • E-mail and text message alerts/notifications
  • Email and text messaging
  • Employee certification
  • Fleet management
  • Flexible shift sign-on / sign-off rules
  • Instructor management
  • Keep track of hours worked/volunteered
  • Manage sick calls
  • Member database
  • Multi-shift scheduling
  • Multiple schedule views
  • Multiple shift bid options
  • Multiple standard reports
  • Online trading
  • Optional biometric (finger scan) hardware
  • Overtime projection report
  • PTO/vacation requests
  • Punch in and out
  • Real-time export to Google Calendar, Outlook, iCal
  • Real-time open shift tracking
  • Rotation scheduling
  • SOG / protocol control
  • Scan/upload and store certification cards
  • Schedule change audit log
  • Scheduling
  • Set custom time rules
  • Shift management
  • Shift trade/swap
  • Split shifts
  • Staff leasing and contract employees
  • Time clock module
  • Track progress toward recertification
  • User access based on permissions
  • Vehicle damage tracking
  • Vehicle maintenance
  • Vehicle repair
  • View qualifications
  • View shift rotations/recurrences
  • Weekly status e-mails

Benefits

eSchedule helps agencies be more efficient in scheduling, time and labor management, training and personnel inventory with features that help organize the whole department.

The scheduling system comes with a complete suite of modules that allow organizations to streamline a variety of daily operations.

eSchedule's time clock can handle custom time calculations and the scheduling of any type of rotations or recurring shifts.

Improve shift coverage rates and reduce gaps or holes by allowing individuals to pick-up open shifts, as well as swap/trade shifts online, anytime they wish.

With eSchedule, organizations have the ability to customize the solution to meet their exact needs, especially with the time clock and time calculation features.

eSchedule FAQs

eSchedule FAQs

Below are some frequently asked questions for eSchedule.

Q. What type of pricing plans does eSchedule offer?

eSchedule offers the following pricing plans:

Starting from: US$1 100,00/year

Pricing model: Subscription

Free Trial: Not Available

Pricing varies depending on number of employees/user accounts and activated modules within the software.

Q. What are the main features of eSchedule?

eSchedule offers the following features:

  • Absentee & late report
  • Add custom notes
  • AutoScheduler
  • Certification expirations
  • Certifications management
  • Class sign-up via events calendar
  • Create custom fields
  • Create custom groups
  • Create custom “training paths”
  • Create training classes and add instructors
  • Custom file export to all payroll providers incl. QuickBooks
  • Custom reports
  • Custom schedule filters/views
  • Customized schedule templates
  • Dashboard
  • Detailed user profiles
  • Driver’s license expiration report
  • E-mail and text message alerts/notifications
  • Email and text messaging
  • Employee certification
  • Fleet management
  • Flexible shift sign-on / sign-off rules
  • Instructor management
  • Keep track of hours worked/volunteered
  • Manage sick calls
  • Member database
  • Multi-shift scheduling
  • Multiple schedule views
  • Multiple shift bid options
  • Multiple standard reports
  • Online trading
  • Optional biometric (finger scan) hardware
  • Overtime projection report
  • PTO/vacation requests
  • Punch in and out
  • Real-time export to Google Calendar, Outlook, iCal
  • Real-time open shift tracking
  • Rotation scheduling
  • SOG / protocol control
  • Scan/upload and store certification cards
  • Schedule change audit log
  • Scheduling
  • Set custom time rules
  • Shift management
  • Shift trade/swap
  • Split shifts
  • Staff leasing and contract employees
  • Time clock module
  • Track progress toward recertification
  • User access based on permissions
  • Vehicle damage tracking
  • Vehicle maintenance
  • Vehicle repair
  • View qualifications
  • View shift rotations/recurrences
  • Weekly status e-mails

Q. Who are the typical users of eSchedule?

eSchedule has the following typical customers:

Small Business, Large Enterprises, Public Administrations, Non Profit, Mid Size Business

Q. What languages does eSchedule support?

eSchedule supports the following languages:

English

Q. What type of pricing plans does eSchedule offer?

eSchedule has the following pricing plans:

Subscription

Q. Does eSchedule support mobile devices?

We do not have any information about what devices eSchedule supports

Q. What other apps does eSchedule integrate with?

eSchedule integrates with the following applications:

Google Calendar, Microsoft Excel, Microsoft Outlook, QuickBooks Online Advanced

Q. What level of support does eSchedule offer?

eSchedule offers the following support options:

Phone Support, FAQs, Online Support, Video Tutorials, Knowledge Base