About TeamHeadquarters
TeamHeadquarters is a unified service desk and project management solution which can be deployed in the cloud or on-premise. The software is designed for use in IT departments with between 10 and 500 members, across a range of industries including manufacturing, healthcare, education, transportation, municipal government, service organizations, and more.
TeamHeadquarters service desk and ticketing system allows users to manage multiple team help desks, with queue monitoring, resource management, email notifications, and a self-service request portal. The queue dashboards give real-time insight into all queues a user is managing, with details of tickets, issues, recent activity, and ticket volume broken down by product and location. Unlimited ticket queues can be created, and each queue can be assigned a custom email address. The self-service portal allows customers to create tickets, submit documents, and track updates, and facilitates communication between customers and service staff.
The project management tools in TeamHeadquarters allow users to import plans from Microsoft Project, or create projects from scratch, and generate project updates and status reports. Real-time data can be viewed through the project dashboards, including milestones, tasks, comments, time entries, files, and tickets, giving users insight into their project portfolio. The integrated Gantt chart enables users to create unlimited project tasks and sub-tasks with defined start and end dates, durations, predecessors, priorities, constraints, risks, and assignments, and tasks can be scheduled on the built-in calendar. Critical data, including project hours, completed tasks, issues, risks, tickets, and tasks on the critical path are captured by TeamHeadquarters, and project managers can add accomplishments, comments, upcoming tasks, issues, and risks to generate project status reports.
Pricing starting from:
US$28,00/month
- Free Version
- Free Trial
- Subscription
Top 5 alternatives to TeamHeadquarters
Key benefits of TeamHeadquarters
Devices
Business size
Markets
Canada, United Kingdom, United States
Supported Languages
English
Pricing starting from:
US$28,00/month
- Free Version
- Free Trial
- Subscription
Top 5 alternatives to TeamHeadquarters
Images
Features
Total features of TeamHeadquarters: 61
- Activity Dashboard
- Alerts / Escalation
- Alerts/Notifications
- Asset Lifecycle Management
- Asset Tracking
- Availability Management
- Budget Management
- Bug Tracking
- Calendar Management
- Call Center Management
- Capacity Management
- Charting
- Client Portal
- Collaboration Tools
- Commenting/Notes
- Configuration Management
- Customizable Branding
- Data Import/Export
- Document Storage
- Email Management
- Employee Activity Monitoring
- File Sharing
- Gantt/Timeline View
- IT Asset Management
- Idea Management
- Incident Management
- Interaction Tracking
- Issue Management
- Knowledge Management
- Milestone Tracking
- Multiple Projects
- Network Monitoring
- Percent-Complete Tracking
- Portfolio Management
- Prioritization
- Problem Management
- Project Management
- Project Planning/Scheduling
- Project Tracking
- Projections
- Release Management
- Remote Support Software
- Reporting & Statistics
- Reporting/Analytics
- Reporting/Project Tracking
- Requirements Management
- Resource Management
- Risk Management
- Self Service Portal
- Service Catalog
- Service Level Agreement (SLA) Management
- Service Reporting
- Status Tracking
- Support Ticket Tracking
- Task Management
- Task Planning
- Task Scheduling
- Testing/QA Management
- Ticket Management
- Time & Expense Tracking
- Traditional Methodologies
Alternatives
Jira
CloudBlue PSA
Caspio
Trello
Reviews
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Review Source
Overall rating
- Ease of Use
- Customer Support
Would highly recommend this company and their products.
Reviewed on 2008/10/24
Would highly recommend this company and their products.
You will not find a better product for a...
Would highly recommend this company and their products.
You will not find a better product for a small/medium business for the price they are offering - we looked for a long time and are glad we found them.
Keep up the good work!
Pros
Product is more than we expected for the price they are selling it at. We looked at base camp first and there is no comparison!!
Not only does the Entry.com functionality far exceed basecamp's the support and staff anf Entry are really great to deal with.
We took advantage of the on-line training and had no problem getting up and running in production in a couple of days.
Cons
So far so good - when our internal network gets clunky so does the application - nothing they can do about it but it slows down based on our environment.
- Industry: Computer Software
- Company size: 51-200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Teamheadquarters makes being a good project manager easier
Reviewed on 2020/02/25
Because I have many clients and do many projects I need to be able to create estimates, track work...
Because I have many clients and do many projects I need to be able to create estimates, track work performed, provide resource reporting, and weekly status updates. The planned vs actual nature of TeamHeadquarters makes being a good project manager easier!
Pros
Built in best practices and the ability to create an estimate and capture work (from projects, support and operational work).
Cons
The Gantt chart works well but, you've got to be prepared to take it all the way - it's a con with a good ending.
Alternatives Considered
JiraReasons for Choosing TeamHeadquarters
No easy way to create estimates and capture actual time worked. Too many blind spots in the software.Switched From
JiraReasons for Switching to TeamHeadquarters
As I mentioned above.- Industry: Marketing & Advertising
- Company size: 2-10 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
The software has been working well to support my business, my experience with it has been...
Reviewed on 2017/06/02
I've been able to gather all of my project into into a single application to support client and...
I've been able to gather all of my project into into a single application to support client and internal projects.
Pros
I like that the projects and tickets work together and that I can take incoming email tickets and assign them to projects and then to project resources. Then, I capture the time on the tickets to create a weekly Status Report - very handy and good for consistency.
My concept was that I could use the software to support client project work that I do in Digital Marketing -- I was correct, it works great for me.
Cons
I really wish there was a built in Report Designer. It would help me to tailor the reports, like the Status Report, to meet my exact requirements and branding needs.
- Industry: Construction
- Company size: 51-200 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Reducing our applications helped us a bunch
Reviewed on 2017/01/17
Now we only use one app to track time, field support and major projects. TeamHeadquarters has meet...
Now we only use one app to track time, field support and major projects. TeamHeadquarters has meet our needs and is simple to use which was very important to us.
Pros
All of our work in now in one simple to use application and we can see what everyone is doing in real time.
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Review Source
Overall rating
- Ease of Use
- Customer Support
Barry Cousins and his staff are top notch professionals.
Reviewed on 2008/10/24
Barry Cousins and his staff are top notch professionals. They have done a great job of listening...
Barry Cousins and his staff are top notch professionals. They have done a great job of listening to our needs and requirements and made configuration recommendations that use the system to it's best advantage. I cannot say anything bad about this team!
Pros
THQ is a beautifully designed and user friendly application which enables us to track and organize help desk tickets and project requests. It allows each staff member to be accountable and responsible for their assigned work via individual work queues. Managers can view staff queues and make comments without being intrusive. This is an ideal communication tool which facilitates teamwork. Email integration saves significant time on the front end. Our users are now demanding other departments provide customer service to our standards. This tool has enabled us to set the bar high, and achieve our customers service goals.
Cons
Reporting could be more streamlined.
TeamHeadquarters FAQs
Below are some frequently asked questions for TeamHeadquarters.Q. What type of pricing plans does TeamHeadquarters offer?
TeamHeadquarters offers the following pricing plans:
- Starting from: US$28,00/month
- Pricing model: Subscription
- Free Trial: Available
Small: $28 per user, per month - up to 25 users. Medium: $24 per user, per month - 25-100 users. Enterprise: $20 per user, per month - over 100 users. Discounts are available for nonprofits and education.
Q. Who are the typical users of TeamHeadquarters?
TeamHeadquarters has the following typical customers:
2-10, 11-50, 51-200, 201-500, 501-1 000, 1 001+
Q. What languages does TeamHeadquarters support?
TeamHeadquarters supports the following languages:
English
Q. Does TeamHeadquarters support mobile devices?
TeamHeadquarters supports the following devices:
Android (Mobile), iPad (Mobile)
Q. What other apps does TeamHeadquarters integrate with?
TeamHeadquarters integrates with the following applications:
Google Calendar, Microsoft Outlook
Q. What level of support does TeamHeadquarters offer?
TeamHeadquarters offers the following support options:
Email/Help Desk, Knowledge Base, Phone Support, Chat
Related categories
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