eCasework

Case management & CRM for representatives and their staff

4,8 /5 (9 reviews) Write a Review!

eCasework Overview

What is eCasework?

eCasework is a case management and CRM solution for councillors, MPs, MLAs, AMs, MSPs, unions and other political representatives to collect, follow and resolve cases. By combining the essential tools for case management such as alerts, email, contact consolidation, powerful search function, document storage and time tracking, eCasework aims to provide an all-in-one workflow solution.

In order to improve organization, workflow management and timekeeping, eCasework provides a central hub to collect cases and complaints and track them from the initial contact to the final resolution. Users can receive, record and track cases from end-to-end and can consolidate contacts from other channels to create an online address book, notepad, email inbox, organizational diary and filing system.

Users can organise deadlines for task resolutions and plan events using the calendar tool and reminders can be automatically sent when a task needs attention or a follow up is required. Information is automatically synchronized across channels and devices and can be accessed from anywhere thanks to the cloud-based storage.

eCasework Overview

Pricing

Starting from
£6,25/month

Pricing options

Free Trial
Subscription
Value for money

eCasework for individuals: £6.25/month or £60/year

Discounts available for team subscriptions. Contact eCasework for a team quote.


eCasework Features

Devices
Business size
S M L
Markets
United States, United Kingdom
Supported Languages
English

Media

The dashboard summarizes open and overdue cases
Access all open cases from the casework tab which includes all correspondence relating to each case
The contact database provides information on constituents, councilors and others
The email inbox allows users to send emails directly from the eCasework app
View contact history for each user or contact
Case files show emails, updates and other information relating to the complaint
Users can access eCasework from any device
eCasework screenshot: The dashboard summarizes open and overdue cases eCasework screenshot: Access all open cases from the casework tab which includes all correspondence relating to each case eCasework screenshot: The contact database provides information on constituents, councilors and others eCasework screenshot: The email inbox allows users to send emails directly from the eCasework app eCasework screenshot: View contact history for each user or contact eCasework screenshot: Case files show emails, updates and other information relating to the complaint eCasework screenshot: Users can access eCasework from any device

eCasework Reviews

eCasework Reviews

Overall rating
4,8
/
5
Excellent
7

Very good
2

Average
0

Poor
0

Terrible
0

Value for Money
5
Features
4,6
Ease of Use
4,8
Customer Support
4,9
100% recommended this app
Andrew B.

eCasework is a vital part of my toolkit as a local councillor.


Sarah C.

Excellent software, makes my job a lot easier - would highly recommend.


Stephanie C.

Excellent System that makes handling casework much FASTER and EASIER!

Quick and fast - saving me loads of time!


Fiona M.

Casework made simple

I have been very happy with eCasework, it has worked very well for our office as we have a number of users and we can all update cases and find information very quickly.
The ability to set a reminder and due date is extremely useful in a busy office, it helps to keep on top of our case load.


Ian S.

Use of eCaswork as a Councillor

Mainly used as a means of keeping all my e-mails on record and in one place for retrieval. Functionality is very easy.


Andrew B.

eCasework is a vital part of my toolkit as a local councillor.

Used Daily for 2+ years
Reviewed on 2017/05/11
Review Source: Capterra

Pros

The best thing about eCasework is it allows me to track all my open casework in one easy place. The system provided by the council is not suitable for my needs, as it is really designed for officer demands and not the demands of a councillor.

Cons

The one niggle I have with the software at the moment is the difficulty of searching for a case and not being able to click to open the case itself. This seems cumbersome.

Response from Porism

Thanks so much for your kind words, Andrew, and we're glad you find the tool vital to your work. When we set out to build eCasework, we wanted it to enable elected representatives to get things sorted in their area, so it's fulfilling to know it's doing that for you.

Your point about the search tool has been noted and we're already working on improvements to Search for the next release, keep an eye on the newsletter. Thanks again :)

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 8.0/10

Sarah C.
Industry: Political Organization
Company size: 11-50 Employees

Excellent software, makes my job a lot easier - would highly recommend.

Used Daily for 1-5 months
Reviewed on 2017/05/31
Review Source: Capterra

Pros

I like the functionality, the ease of use and being able to store our inform in one, easy to access location. The staff are fantastic, very accommodating and take your ideas on boards. We have had no major issues since starting to use the software and feel reassured by the security in place considering the sometimes sensitive nature of the information held.

We had looked at other software providers in our search for finding one that would fit our requirements and the one month free trial was an added bonus and the overall value for money cannot be beaten.

Cons

I wouldn't class it as a con so much, there are small features that we would like added but the staff at ecasework are happy to take our ideas on board and see if they can marry them into the software. We have a progressive relationship and as our input into the software grows, we can offer suggestions that we know will be looked at and not dismissed as soon as they have been received.

Response from Porism

Supporting political offices as well as individual representatives is one of our objectives, and it's fulfilling to know that you can manage your team's casework with us. Keep sending in those feature requests, Sarah, and thank you very much this review!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Stephanie C.
Industry: Civic & Social Organization
Company size: 10 000+ Employees

Excellent System that makes handling casework much FASTER and EASIER!

Used Daily for 6-12 months
Reviewed on 2017/06/14
Review Source: Capterra

Quick and fast - saving me loads of time!

Pros

Top of my list are the stand out levels of customer service, (personal and very quick response every time), and the ability to tag an area of the software and quickly send a message suggesting improvements or expressing an opinion....and several times they have adjusted the software to make exactly the improvements I have suggested, or asked me some further questions to make sure they get it right, (often within a few days)

Software: Easy and intuitive ; flexible & quick to use; setting review dates; email facility; keeps docs & photos together and organised - even the most complex cases; access on smartphone allowed me to set-up/ update cases while speaking to customers, (avoiding writing info down to add later).

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Fiona M.
Industry: Political Organization
Company size: 2-10 Employees

Casework made simple

Used Daily for 1+ year
Reviewed on 2019/06/26
Review Source: Capterra

I have been very happy with eCasework, it has worked very well for our office as we have a number of users and we can all update cases and find information very quickly.
The ability to set a reminder and due date is extremely useful in a busy office, it helps to keep on top of our case load.

Pros

Very easy to use and organise cases. It is easy for different users to add information and update cases so everyone has access to the information.

The tags and graph is also very handy and a helps to map out what we are dealing with.

Cons

Can be very glitchy with the update function. Doesn't copy and paste very well from emails or documents.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Ian S.
Industry: Government Administration
Company size: 5 001-10 000 Employees

Use of eCaswork as a Councillor

Used Daily for 6-12 months
Reviewed on 2019/06/26
Review Source: Capterra

Mainly used as a means of keeping all my e-mails on record and in one place for retrieval. Functionality is very easy.

Pros

Easy to use, support excellent (although I didn't need to use it that often). My feedback was acted upon.

Cons

Could do with added functionality to set up template letters & e-mails and print of envelopes.

Also, search function against names as I have now built up hundreds of constituents and having to scroll down is a bit of a pain.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

User recommendation
9,7/10
Based on 9 user ratings
Compare user recommendation rating with alternatives
Compare with alternatives

eCasework Pricing

eCasework Pricing

Starting from
£6,25/month
Free Trial
Subscription
Value for money

eCasework for individuals: £6.25/month or £60/year

Discounts available for team subscriptions. Contact eCasework for a team quote.

eCasework for individuals: £6.25/month or £60/year

Discounts available for team subscriptions. Contact eCasework for a team quote.

Value for Money
5/5
Based on 9 user ratings
Compare value for money rating with alternatives
Compare with alternatives

eCasework Features

eCasework Features

API
Activity Dashboard
Alerts / Escalation
Automatic Notifications
CRM Integration
Chat
Customizable Branding
Email Integration
Instant Messaging
Knowledge Base Management
Monitoring
Multi-Channel Communication
Real Time Monitoring
Reporting & Statistics
Self Service Portal
Social Media Integration
Support Ticket Management
Surveys & Feedback
Third Party Integration
Workflow Management
Features
4,6/5
Based on 9 user ratings
Compare features rating with alternatives
Compare with alternatives

Categories

Additional information for eCasework

Additional information for eCasework

Key features of eCasework

  • Authentication & security
  • Automatic backup
  • Automatic reminders
  • Calendar management
  • Case management
  • Complaint monitoring
  • Contact database
  • Contact history
  • Continuous backup
  • Data encryption
  • Document storage
  • Document tagging
  • Email integration
  • Event calendar
  • File management
  • ISO management
  • Issue management
  • Notifications
  • Real time notifications
  • Reminders
  • Search functionality
  • Secure data storage
  • Security & encryption
  • Sync with Microsoft Outlook
  • Tagging
  • Time management
  • Time planning
  • Two-factor authentication

Benefits

  • Protect data and documents with eCasework’s strict security measures including data encryption, 2-factor authentication, automatic backups, ISO 27001:2013 certification and automatic detection of suspicious activity.

  • Send emails directly from eCaswork with the built-in email feature which allows users to send and receive emails relating to cases. Sent emails can be assigned to the relevant cases and automatic emails sent when a case is updated

  • Store files within the platform with secure file storage of photos, letters and files relating to cases. Files can be uploaded, downloaded and accessed at anytime from anywhere.

  • Find and retrieve files quickly with eCasework’s powerful search function which allows users to search by constituent or keywords. Files and cases can be tagged for organization and easy finding.

  • Get an overview of cases organized by due date or subject on the eCasework dashboard. Users can see a colour coded display of the number of cases overdue, due today or due next week. There is also a graphical case breakdown based on subject showing the percentage of ongoing cases relating to each subject.

  • eCasework FAQs

    eCasework FAQs

    Below are some frequently asked questions for eCasework.

    Q. What type of pricing plans does eCasework offer?

    eCasework offers the following pricing plans:

    Starting from: £6,25/month

    Pricing model: Subscription

    Free Trial: Available

    eCasework for individuals: £6.25/month or £60/year Discounts available for team subscriptions. Contact eCasework for a team quote.

    Q. What are the main features of eCasework?

    eCasework offers the following features:

    • Authentication & security
    • Automatic backup
    • Automatic reminders
    • Calendar management
    • Case management
    • Complaint monitoring
    • Contact database
    • Contact history
    • Continuous backup
    • Data encryption
    • Document storage
    • Document tagging
    • Email integration
    • Event calendar
    • File management
    • ISO management
    • Issue management
    • Notifications
    • Real time notifications
    • Reminders
    • Search functionality
    • Secure data storage
    • Security & encryption
    • Sync with Microsoft Outlook
    • Tagging
    • Time management
    • Time planning
    • Two-factor authentication

    Q. Who are the typical users of eCasework?

    eCasework has the following typical customers:

    Small Business, Mid Size Business

    Q. What languages does eCasework support?

    eCasework supports the following languages:

    English

    Q. What type of pricing plans does eCasework offer?

    eCasework has the following pricing plans:

    Subscription

    Q. Does eCasework support mobile devices?

    We do not have any information about what devices eCasework supports

    Q. What other apps does eCasework integrate with?

    We do not have any information about what integrations eCasework has

    Q. What level of support does eCasework offer?

    eCasework offers the following support options:

    Phone Support, Online Support