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Infoplus

Name: Infoplus
Rating: 4.4 (115 reviews)

Infoplus

4.4 (115)

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Inventory & warehouse management software

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About Infoplus

Infoplus is a cloud-based inventory and warehouse management solution which offers a range of tools for managing customers, vendors, stock, orders, shipping, and more. The system is designed for small and medium-sized B2B and B2C businesses in wholesale, eCommerce retail, and third party logistics (3PL).

The inventory management tools in Infoplus allow users to track and control inventory levels in real-time, with lot control, high and low stock level alerts, and inventory adjustments. Purchase orders and advanced shipping notifications can be managed, and receipts can be created on-the-fly to load inventory. Orders can be created, imported, edited, and tracked, and integrations with shopping carts sync orders in real-time, reducing the risk of overselling stock. Order fulfillment processes can be scheduled to run 24/7 based on shipping method, last-in-first-out (LIFO) or first-in-first-out (FIFO), and prioritized by customer type, deliver-on or need-by date, or service level.

Infoplus integrates with multiple shipping channels, allowing users to shop around for the best possible shipping rates. Customizable templates can be used to create warehouse documents, including pick lists, packing slips, and shipping labels, which can be printed automatically. Users can track order statuses in real-time, with visibility into returns and exceptions, even for external shipments. Users can also manage compliance regulations when shipping products such as dry ice, alcohol, and ORM-D hazardous materials.

Key benefits of Infoplus

Tags can be used to flag specific data, allowing users to filter order, inventory, and other data based on matching criteria.

Fulfillment processes can be scheduled to run at any time, based on shipping method, last-in-first-out (LIFO) or first-in-first-out (FIFO), and prioritized by customer type, deliver-on or need-by date, or service level.

Warehouse employee pick routes can be optimized, real-time work progress can be monitored, and images can be used to visually verify the correct items have been selected in the picking process.

Inventory can be tracked across multiple locations and business lines, with centralized inventory control and automated alerts for high or low stock levels.

Customizable templates can be used to create and manage documents, with automatic printing of pick lists, packing slips, and shipping labels.

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Starting Price

US$795.00

month

No pricing found

Pricing Options

Free version

Free trial

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Features

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Integrations

Ease of Use

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Value for Money

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Reviews

Overall rating

4.4 /5

(115)

Value for Money

4.4/5

Features

4.3/5

Ease of Use

4.1/5

Customer Support

4.2/5

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Showing 5 reviews of 115 Read all reviews

Showing 5 reviews of 115

Verified Reviewer

Overall rating

Industry: Retail
Company size: 201–500 Employees
Used Monthly for Free Trial
Review Source

Overall rating

Value for Money
Ease of Use
Customer Support
Likelihood to recommend 7.0 /10

Infoplus Definitely Gets The Job Done

Reviewed on 2023/03/31

Pros

Very intuitive portal on the 3PL and the client side. Quick to implement. Reliable. Smooth. Scalable in terms of order volume/clients.

Cons

Limited customization abilities. All the table stakes requirements for a WMS are there, but if you want to custom build enhancements it'll either be limited and/or costly.

Alternatives Considered

ShipStation, Bright Suite and Bright Order

Robin

Overall rating

Industry: Health, Wellness & Fitness
Company size: 2–10 Employees
Used Daily for 2+ years
Review Source

Overall rating

Ease of Use
Likelihood to recommend 8.0 /10

InfoPlus Review by Robin Geoghegan

Reviewed on 2023/03/23

It's about an 8 out of 10. It will be higher if you can fix your order processing issues when...

It's about an 8 out of 10. It will be higher if you can fix your order processing issues when InfoPlus is undergoing maintenance or updates.

Pros

I appreciate the number of options for shipping in order to keep costs down for our small business.

Cons

Our orders are getting "stuck" between WooCommerce and InfoPlus and not flowing in to InfoPlus whenever InfoPlus does an update or has maintenance. InfoPlus needs to find a better way to cache orders flowing in so that once updates or maintenance are complete, orders flow in. My team is having to manually fix this every time InfoPlus has an update or maintenance. Extremely frustrating.

Response from Infoplus

Hi Robin,

Thank you so much for the feedback! We completely agree with you in regards to caching orders while we're in our short period of down time for maintenance. I will make sure this is on our product roadmap if it isn't already there!

Just as an FYI, you can sign up for email/text alerts at status.infopluscommerce.com as we always push out alerts the day of and right before we go down for maintenance, this might help you stay on top of those better until we can systematically address the issue. Thank you again for the feedback!

Sonia

Overall rating

Industry: Consumer Goods
Company size: 2–10 Employees
Used Weekly for 2+ years
Review Source

Overall rating

Ease of Use
Likelihood to recommend 2.0 /10

Wishing for easier interface and more information

Reviewed on 2023/03/31

Pros

That it is connected to Shopify and when I cancel an order in Shopify it cancels it in Info Plus

Cons

I can't get a unit count on pending orders. We have alot of pre-orders and I want to go in and quickly and easily see how many of each unit is "on-order" and I can't see that at all. This is something I should be able to see daily.Also, if there is an address change on an order, I should be able to update it in Shopify only. Right now I have to update it in Shopify and then also go into Infoplus and update it. They should be linked in this function.

Response from Infoplus

Hi Sonia,

All items in Infoplus have an "open order quantity" along with 9 or 10 other quantity fields. I would advise getting with your Infoplus admin or reach out to our support team for more information.

Shopify address changes are not automatic due to trigger and shipping information that gets applied at the time of order entry. If addresses are updated but carriers are not, it can cause issues downstream for the pick and pack team.

Thank you for the review.

Zac

Overall rating

Industry: Retail
Company size: 11–50 Employees
Used Daily for 2+ years
Review Source

Overall rating

Value for Money
Ease of Use
Customer Support
Likelihood to recommend 8.0 /10

InfoPlus is what we needed and able to be customized for further needs

Reviewed on 2023/03/23

Good stuff over all. Infoplus has been what we need for so many parts of our fulfillment operation...

Good stuff over all. Infoplus has been what we need for so many parts of our fulfillment operation and has come through when we needed it.

Pros

The scripts we are able to make have been game changing for us. It is simple to use as well!

Cons

The processing time and app. When we have heavy days with orders, it feels like the system can't keep up so we are trying to sort orders and it takes forever for us to just get to where we can work them. The app has always had issues. It normally works find but again, the processing can't keep up with how fast we want to pick at times which hurts our efficiencies.

Response from Infoplus

Hi Zac,

Thank you for the review! You'll be glad to know that we have been hard at work addressing the speed and processing issues you brought up. Over the next couple of weeks we will be incrementally rolling out some infrastructure and database changes that will mitigate performance issues in times of high demand. This will be an ongoing theme as there will always be ways to optimize our performance :) glad you're happy with our services!!

Andres

Overall rating

Industry: Consumer Goods
Company size: 51–200 Employees
Used Daily for 1+ year
Review Source

Overall rating

Ease of Use
Likelihood to recommend 8.0 /10

Food52 - Andres Carrion - Info Plus review

Reviewed on 2023/03/31

Obsolete inventory, zone shipping, forecasting

Pros

It's overall very easy to use. There are many options to customize reports, and there is a lot of visibility.

Cons

It would be great to see a dashboard for orders — how many shipped in a period (day, month, quarter, etc.)? What states are the orders shipping to? What items on orders are running low on stock?

Response from Infoplus

Hi Andres,

Your dashboard request is something that is currently available within the home screen of Infoplus. You can create "metrics" using smart filters on your data table, I've linked a knowledge base article that should be helpful to you.

https://www.infopluscommerce.com/knowledge-base/customize-your-dashboard

Showing 5 reviews of 115 Read all reviews

Infoplus FAQs

Below are some frequently asked questions for Infoplus.

Q. What type of pricing plans does Infoplus offer?

Infoplus offers the following pricing plans:

Starting from: US$795.00/month
Pricing model: Subscription
Free Trial: Not Available

Q. Who are the typical users of Infoplus?

Infoplus has the following typical customers:

2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000

Q. What languages does Infoplus support?

Infoplus supports the following languages:

English

Q. Does Infoplus support mobile devices?

Infoplus supports the following devices:

Android (Mobile), iPhone (Mobile), iPad (Mobile)

Q. What other apps does Infoplus integrate with?

Infoplus integrates with the following applications:

Adobe Commerce, BigCommerce, Braintree, Cratejoy, Ecwid, Extensiv Integration Manager, Foxy, Magento Marketplace, Online Auction System, OpenCart, PayPal, PrestaShop, QuickBooks Online, Rithum, SPS Commerce, ShipStation, Shopify, Shopify Plus, Squarespace, UltraCart, VLC PrintNode Integration, Volusion, WooCommerce, authorize.net, eHub

Q. What level of support does Infoplus offer?

Infoplus offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base, Chat

Related categories

See all software categories found for Infoplus.

Warehouse Management Software

Inventory Management Software

Shipping Software

Supply Chain Management Software

Distribution Software

Order Management Software

Inventory Control Software

Third Party Logistics (3PL) Software