About Hub

The Hub is an intelligent social intranet software and client portal that allows company employees to collaborate on different projects and share information in a secure way. Users can share web forms, company events, polls, news articles, and other important documents to streamline workloads. The web forms and polls help companies gain insight on employee motivation and challenges. The portal - which can be customized with company colors, branding, and logo -
provides a task manager platform where employees can assign work to each other and track progress.

The Hub allows users to engage in discussions with other employees as well as with customers, clients, and partners. Social networking features within The Hub help to increase employee engagement and interaction with content shared by the company. Branded content can be stored in the portal in the form of PDF files, images, and videos. The software also allows users to set-up launch and expiry dates for every piece of content to make it more user-relevant.

The Hub manages media pages and branded channels where employees can connect with customers and share dedicated resources securely. The software offers a repository of multiple report formats that can be used to collect feedback on social tools and the client portal. Hub also integrates with other IT systems and receives regular feature and functionality updates. The software provides technical support with secure Google hosting.

Pricing starting from:

N/A

  • Free Version
  • Free Trial
  • Subscription

Top 5 alternatives to Hub

Key benefits of Hub

• The Hub provides a platform where users can create a branded portal for clients and suppliers to access news, information, and updates.

• The software helps to prepare dynamic homepages, RSS, blogs, and twitter feeds for clients and communities with multiple navigation bars and quick link panels.

• The application enables users to create engaging content for clients and collects actionable data through forms, events, polls, and surveys.

• The Hub offers a social networking platform that connects company employees across multiple sites and helps in sharing important documents and resources.

• The task manager platform helps to assign work to employees, groups, and teams and monitor their work progress.

Devices

Business size

S M L

Markets

Belgium, Canada, Germany, Denmark, Spain, Finland, France, United Kingdom, Ireland, Mexico, Netherlands, Norway, Portugal, Sweden, United States

Supported Languages

English

Pricing starting from:

N/A

  • Free Version
  • Free Trial
  • Subscription

Top 5 alternatives to Hub

Images

Hub Software - Hub Homepage example - customise the layout, branding and navigation, and choose from dozens of homepage containers as to what content you showcase
Hub Software - Example Resource page - create a infinite hierarchy of pages and subfolders, create visual folder links, and embed interactive media on pages, including polls, forms, surveys etc.
Hub Software - News Article, featuring image galleries, social liking and commenting, as well as secondary links and content including polls and surveys
Hub Software - Contact Directory with built-in search functionality, custom filters, and user profiles
Hub Software - Hub customers
Hub Software - Over 17 Management Reports, tracking site usage and content engagement
View 6 more
Hub Software - Hub Homepage example - customise the layout, branding and navigation, and choose from dozens of homepage containers as to what content you showcase
Hub Software - Example Resource page - create a infinite hierarchy of pages and subfolders, create visual folder links, and embed interactive media on pages, including polls, forms, surveys etc.
Hub Software - News Article, featuring image galleries, social liking and commenting, as well as secondary links and content including polls and surveys
Hub Software - Contact Directory with built-in search functionality, custom filters, and user profiles
Hub Software - Hub customers
Hub Software - Over 17 Management Reports, tracking site usage and content engagement

Features

Total features of Hub: 123

  • 360 Degree Feedback
  • @mentions
  • API
  • Access Controls/Permissions
  • Action Management
  • Active Directory Integration
  • Activity Dashboard
  • Activity Tracking
  • Activity/News Feed
  • Alerts/Notifications
  • Approval Process Control
  • Archiving & Retention
  • Assignment Management
  • Audience Targeting
  • Blogs
  • Brainstorming
  • Calendar Management
  • Calendar Sync
  • Cataloging/Categorization
  • Categorisation/Grouping
  • Chat/Messaging
  • Client Portal
  • Collaboration Tools
  • Commenting/Notes
  • Communication Management
  • Compliance Tracking
  • Configurable Workflow
  • Contact Management
  • Content Library
  • Content Management
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Questions
  • Customizable Reports
  • Customizable Templates
  • Data Import/Export
  • Data Security
  • Discussions / Forums
  • Document Management
  • Document Storage
  • Email Management
  • Employee Communities
  • Employee Database
  • Employee Directory
  • Employee Engagement Software
  • Employee Management
  • Employee Onboarding
  • Employee Photos
  • Employee Portal
  • Employee Profiles
  • Employee Recognition Software
  • Engagement Tracking
  • Event Calendar
  • Feedback Management
  • File Management
  • File Sharing
  • Forms Management
  • Forum / Discussion Board
  • Full Text Search
  • Goal Management
  • Knowledge Base Management
  • Knowledge Management
  • Live Chat
  • Mass Notifications
  • Meeting Management
  • Mobile Access
  • Mobile Alerts
  • Multi-Channel Communication
  • Multi-Language
  • Negative Feedback Management
  • Newsletter Management
  • Online Forums
  • Performance Metrics
  • Personalization
  • Policy Management
  • Private Network
  • Progress Tracking
  • Project Management
  • Pulse Surveys
  • Question Library
  • Quizzes
  • Read Receipts
  • Real Time Analytics
  • Real Time Data
  • Real Time Editing
  • Real Time Notifications
  • Real Time Reporting
  • Real-Time Chat
  • Real-time Updates
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Role-Based Permissions
  • SSL Security
  • Scheduled Messaging
  • Screen Sharing
  • Search/Filter
  • Secure Data Storage
  • Self Service Portal
  • Single Sign On
  • Social Media Integration
  • Space Reservation
  • Status Tracking
  • Survey/Poll Management
  • Surveys & Feedback
  • Tagging
  • Task Management
  • Task Planning
  • Task Progress Tracking
  • Task Scheduling
  • Text Editing
  • Third Party Integrations
  • To-Do List
  • Training Management
  • Transcripts/Chat History
  • Unified Directory
  • Version Control
  • Visitor Management
  • Visual Analytics
  • Visual Notifications
  • Widgets
  • Workflow Management

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4,9
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Factorial

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Reviews

Overall rating

4,3 /5
(11)
Value for Money
4,3/5
Features
4,4/5
Ease of Use
3,9/5
Customer Support
4,6/5

Already have Hub?

Software buyers need your help! Product reviews help the rest of us make great decisions.

Write a Review!
Showing 5 reviews of 11
Gisela L.
Overall rating
  • Industry: Consumer Services
  • Company size: 51-200 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Excellent tool!

Reviewed on 2020/10/12

Very pleasant!

Very pleasant!

Pros

We love the Hub because it helps us keep connected among the different branches of the organization despite the physical distance.

Cons

At the beginning we did not know how to connect with GSuite, but we solved it pretty quickly.

Amber W.
Overall rating
  • Industry: Capital Markets
  • Company size: 501-1 000 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great product at a great price

Reviewed on 2020/08/27

Pros

The product is versatile and visually-appealing, which is important with our internal audiences. Just about anything we dreamed of, it could do or will do in the near future. Our implementation lead is always available to help and offer suggestions.

Cons

While it has high functionality, it is a bit difficult to master the technical components because it is just so vast.

Alternatives Considered

Simpplr

Reasons for Switching to Hub

Price point, professional but still has the social components, versatile
Helen N.
Overall rating
  • Industry: Facilities Services
  • Company size: 501-1 000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 6.0 /10

The good, the bad and the ugly

Reviewed on 2020/04/15

I am beginning to see more of the benefits now I am using it more

I am beginning to see more of the benefits now I am using it more

Pros

It can be relatively easy to upload and edit certain items.

Cons

I wish it was more dynamic and had a better design

Response from Pancentric Digital

Hi Helen, thanks for your review.
We're glad you're starting to see the benefits of The Hub.

We'd love you to get the most out of your intranet, so that you can really maximise the features you're using. One of our consultants is available for a chat or some quick training to show you some examples of how you can easily create slick, modern designs across your Hub, i.e. within your page and community themes, carousel images, folder icons etc.

We'd be more than happy to run a consultancy or training session with you to help you get to grips with The Hub's many features, and how you can utilise them to your advantage and really drive engagement by creating content that is fun, useful and looks great.

If you have any issues or just a question, you can always contact our support team on [email protected] who will be happy to help.

Thanks again for the review.
Clare

Jess E.
Overall rating
  • Industry: Research
  • Company size: 51-200 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

A really useful tool

Reviewed on 2020/09/01

I really like its simplicity and ease of use. We had relatively basic requirements (no integration...

I really like its simplicity and ease of use. We had relatively basic requirements (no integration with our own systems) and therefore I wanted something that would be quick to develop. I was working on this project alone and my first enquiry email was sent to Pancentric on 13th July. Including the whole process of demos, questions and comparisons to other providers, the signing of the contract, the build and the training, it was ready to be rolled out to the whole company on 16th August, which I was very satisfied with.

Pros

It's very easy to use, straight out of the box. You don't need to have a background in IT to be able to build the site as everything is very logical and therefore start to end is very quick.
A main selling point for me was the ability to have different interfaces ("communities") for different user types and also the ability to book meeting rooms - these were two functions that set Pancentric apart from other providers for me.
It is also easy to add-on new users at any time as you are paying for a range of users, whereas other providers I looked at meant you had to go through their support to add a new user as you paid for each individual

Cons

The tools are a little clunky for editing text. It would be great if they had the formatting paint brush, like in Word, where you can easily copy other formats, as the Themes setting doesn't always work as it should.
The containers of the home page are set widths, and so although you can display anything you like and the options are good, the dimensions and layout are restricted.
There is no live chat or individual tagging function, but this is in development.
I was unaware that the build of the site came under "training" rather than "implementation", which increases the cost of development, and so communication on that could clearer.

David F.
Overall rating
  • Industry: Computer & Network Security
  • Company size: 11-50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Hub

Reviewed on 2020/04/14

A good partner to work with

A good partner to work with

Pros

We find the product very flexible and can input into the road map. We use it as a collaboration tool with our customers and we can brand it individually for them.

Cons

You do need some training to get up and running, but it is pretty intuitive once you understand the solution structure

Response from Pancentric Digital

Hi David.
Many thanks for your review. Great to hear you love the features and flexibility of the Hub, especially the customisable branding for each intranet environment.

We understand that intranet training can sometimes be a bit of a pain because it takes up a little time, but we're glad you've found it useful and been able to maximise your Hub because of it.

If you have any ideas for any enhancements, just drop us a line on our Client Hub and we'll see if we can get them in our development pipeline :)

Thanks again for the review - very much appreciated.
Clare

Showing 5 reviews of 11 Read all reviews

Hub FAQs

Below are some frequently asked questions for Hub.

Hub offers the following pricing plans:

  • Starting from:
  • Pricing model: Subscription
  • Free Trial: Available

Hub pricing is based on user bands, giving your business the scope to grow. Please contact Hub for an accurate price quote.

Hub has the following typical customers:

11-50, 51-200, 201-500, 501-1 000, 1 001-5 000

Hub supports the following languages:

English

Hub supports the following devices:

Hub integrates with the following applications:

Azure Active Directory, BambooHR, Duo Security, Enabler, Eventbrite, Gmail, Google Analytics 360, Google Authentication Appliance, Google Calendar, Google Drive, Microsoft 365, Microsoft Azure, Microsoft Outlook, Microsoft Power BI, Microsoft SharePoint, Microsoft Teams, Okta, OneDrive, OneLogin, Slack, Twitter, ZenDesk Chat, Zendesk

Hub offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat

Related categories

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