About Hub

The Hub is an intelligent social intranet software and client portal that allows company employees to collaborate on different projects and share information in a secure way. Users can share web forms, company events, polls, news articles, and other important documents to streamline workloads. The web forms and polls help companies gain insight on employee motivation and challenges. The portal - which can be customized with company colors, branding, and logo -
provides a task manager platform where employees can assign work to each other and track progress.

The Hub allows users to engage in discussions with other employees as well as with customers, clients, and partners. Social networking features within The Hub help to increase employee engagement and interaction with content shared by the company. Branded content can be stored in the portal in the form of PDF files, images, and videos. The software also allows users to set-up launch and expiry dates for every piece of content to make it more user-relevant.

The Hub manages media pages and branded channels where employees can connect with customers and share dedicated resources securely. The software offers a repository of multiple report formats that can be used to collect feedback on social tools and the client portal. Hub also integrates with other IT systems and receives regular feature and functionality updates. The software provides technical support with secure Google hosting.

Pricing starting from:

N/A

  • Free Trial
  • Subscription

Key benefits of Hub

• The Hub provides a platform where users can create a branded portal for clients and suppliers to access news, information, and updates.

• The software helps to prepare dynamic homepages, RSS, blogs, and twitter feeds for clients and communities with multiple navigation bars and quick link panels.

• The application enables users to create engaging content for clients and collects actionable data through forms, events, polls, and surveys.

• The Hub offers a social networking platform that connects company employees across multiple sites and helps in sharing important documents and resources.

• The task manager platform helps to assign work to employees, groups, and teams and monitor their work progress.

Devices

Business size

S M L

Markets

United States, United Kingdom, Germany

Supported Languages

English

Pricing starting from:

N/A

  • Free Trial
  • Subscription

Images

News articles, blogs and image galleries
My Profile, plus Birthday, New Starters and Work Anniversary homepage containers (modules)
News articles, blogs and image galleries
My Profile, plus Birthday, New Starters and Work Anniversary homepage containers (modules)
View 7 more
Hub screenshot: News articles, blogs and image galleries Hub screenshot: My Profile, plus Birthday, New Starters and Work Anniversary homepage containers (modules) Hub screenshot: News articles, blogs and image galleries Hub screenshot: My Profile, plus Birthday, New Starters and Work Anniversary homepage containers (modules) Hub screenshot: Hub screenshot:

Features

Total features of Hub: 86

  • API
  • Access Control
  • Active Directory Integration
  • Activity Dashboard
  • Alerts / Escalation
  • Approval Process Control
  • Assessment Management
  • Asset Management
  • Assignment Management
  • Audit Trail
  • Auditing
  • Automatic Backup
  • Behavior Tracking
  • Bulk Send
  • Calendar Sync with Google
  • Categorization
  • Chat
  • Client Portal
  • Collaboration Tools
  • Collaborative Workspace
  • Commenting
  • Contact Database
  • Contact Management
  • Content Filter
  • Content Library
  • Content Management
  • Content Repository
  • Custom Fields
  • Custom Forms
  • Custom Landing Pages
  • Customer Activity Reporting
  • Customizable Branding
  • Customizable Categories
  • Customizable Templates
  • Data Filtering
  • Data Import/Export
  • Document Management
  • Document Storage
  • Email Alerts
  • Email Distribution
  • Email Integration
  • Email Notifications
  • Email Templates
  • Employee Communities
  • Employee Portal
  • Engagement Analytics
  • Event Calendar
  • Event Management
  • Forms Management
  • Frequency-based Tasks
  • Image Library
  • Instant Messaging
  • Interactive Content
  • Job Application Management
  • Jobs Board Integration
  • Location Tracking
  • Mail Merge
  • Microsoft Outlook Integration
  • Monitoring
  • Multi-Language
  • Multimedia Support
  • Newsletter Management
  • Office Directory
  • Online Forums
  • Order Management
  • Partner Portal
  • Permission Management
  • Personalized Profiles
  • Progress Reports
  • RSS Feeds
  • Reminders
  • Remote Access
  • Reporting & Statistics
  • Room Booking
  • SSL Security
  • Search Functionality
  • Secure Login
  • Single Sign On
  • Social Network Marketing
  • Survey Management
  • Surveys & Feedback
  • Tagging
  • Task Management
  • Third Party Integration
  • Version Control
  • WYSIWYG Editor

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Slab

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Unily

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Reviews

Overall rating

4,3 /5
(12)
Value for Money
4,2/5
Features
4,3/5
Ease of Use
3,9/5
Customer Support
4,5/5

Already have Hub?

Software buyers need your help! Product reviews help the rest of us make great decisions.

Write a Review!
Showing 5 reviews of 12
Gisela L.
Overall rating
  • Industry: Consumer Services
  • Company size: 51-200 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Excellent tool!

Reviewed on 2020/10/12

Very pleasant!

Very pleasant!

Pros

We love the Hub because it helps us keep connected among the different branches of the organization despite the physical distance.

Cons

At the beginning we did not know how to connect with GSuite, but we solved it pretty quickly.

Amber W.
Overall rating
  • Industry: Capital Markets
  • Company size: 501-1 000 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great product at a great price

Reviewed on 2020/08/27

Pros

The product is versatile and visually-appealing, which is important with our internal audiences. Just about anything we dreamed of, it could do or will do in the near future. Our implementation lead is always available to help and offer suggestions.

Cons

While it has high functionality, it is a bit difficult to master the technical components because it is just so vast.

Helen N.
Overall rating
  • Industry: Facilities Services
  • Company size: 501-1 000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 6.0 /10

The good, the bad and the ugly

Reviewed on 2020/04/15

I am beginning to see more of the benefits now I am using it more

I am beginning to see more of the benefits now I am using it more

Pros

It can be relatively easy to upload and edit certain items.

Cons

I wish it was more dynamic and had a better design

Response from Pancentric Digital

Hi Helen, thanks for your review.
We're glad you're starting to see the benefits of The Hub.

We'd love you to get the most out of your intranet, so that you can really maximise the features you're using. One of our consultants is available for a chat or some quick training to show you some examples of how you can easily create slick, modern designs across your Hub, i.e. within your page and community themes, carousel images, folder icons etc.

We'd be more than happy to run a consultancy or training session with you to help you get to grips with The Hub's many features, and how you can utilise them to your advantage and really drive engagement by creating content that is fun, useful and looks great.

If you have any issues or just a question, you can always contact our support team on [email protected] who will be happy to help.

Thanks again for the review.
Clare

Sylvia C.
Overall rating
  • Industry: Insurance
  • Company size: 201-500 Employees
  • Used Weekly for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Hs come at a good time

Reviewed on 2020/11/23

The hub has been great connecting staff during COVID but it was something that was long overdue in...

The hub has been great connecting staff during COVID but it was something that was long overdue in our company but it came at the best time.

Pros

The way it connects our organization especially since we are spread across the world.

Cons

times out when you need to upload large files

Jess E.
Overall rating
  • Industry: Research
  • Company size: 51-200 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

A really useful tool

Reviewed on 2020/09/01

I really like its simplicity and ease of use. We had relatively basic requirements (no integration...

I really like its simplicity and ease of use. We had relatively basic requirements (no integration with our own systems) and therefore I wanted something that would be quick to develop. I was working on this project alone and my first enquiry email was sent to Pancentric on 13th July. Including the whole process of demos, questions and comparisons to other providers, the signing of the contract, the build and the training, it was ready to be rolled out to the whole company on 16th August, which I was very satisfied with.

Pros

It's very easy to use, straight out of the box. You don't need to have a background in IT to be able to build the site as everything is very logical and therefore start to end is very quick.
A main selling point for me was the ability to have different interfaces ("communities") for different user types and also the ability to book meeting rooms - these were two functions that set Pancentric apart from other providers for me.
It is also easy to add-on new users at any time as you are paying for a range of users, whereas other providers I looked at meant you had to go through their support to add a new user as you paid for each individual

Cons

The tools are a little clunky for editing text. It would be great if they had the formatting paint brush, like in Word, where you can easily copy other formats, as the Themes setting doesn't always work as it should.
The containers of the home page are set widths, and so although you can display anything you like and the options are good, the dimensions and layout are restricted.
There is no live chat or individual tagging function, but this is in development.
I was unaware that the build of the site came under "training" rather than "implementation", which increases the cost of development, and so communication on that could clearer.

Showing 5 reviews of 12 Read all reviews

Hub FAQs

Below are some frequently asked questions for Hub.

Hub offers the following pricing plans:

  • Pricing model: Subscription
  • Free Trial: Available

The Hub cost depends on the number of users. Contact Hub for price quote

Hub offers the following features:

  • Activity reporting
  • All data submissions and reports can be exported
  • All news can be tagged and categorised
  • Assessments
  • Automated Email notifications
  • Available
  • Bespoke APIs can be set up
  • Blogs
  • Broadcast emails to all or a filtered view of contacts
  • Bulk Send emails to all or a filtered view of contacts
  • Chat to individuals or groups
  • Client portal
  • Collaboration
  • Commenting
  • Create automated or single email alerts
  • Create bespoke Email templates
  • Create custom news categories
  • Create unlimited Hub communities at no extra cost
  • Customer reports
  • Customizable branding
  • Customize
  • Dedicated Vacancies section for managing and applying
  • Dedicated events calendar
  • Dedicated events manager
  • Dedicated form builder
  • Extensive and filterable
  • For all pages, news items, files and contacts
  • Image galleries
  • Image library
  • In groups
  • Integrate both Gmail and Outlook
  • Internal portal
  • Manage and restrict IP access
  • News items have an approval process of Editors and Approvers
  • Permissions management
  • Polls & surveys
  • Polls, image galleries, etc
  • Room booking
  • Social networking
  • Tailor bespoke communities and groups for specific users
  • Task Manager allows you to assign and manage tasks
  • The Hub allows for efficient content management
  • The Hub allows for image and asset management
  • The Hub has Instant, Nightly and Weekly Alerts for content
  • The Hub sends automated reminders for Must Reads items
  • User access controls
  • Using Tags, all Hub content can be filtered and searched
  • Using our Form Builder, create both workflow forms
  • View Usage, User Activity and Content Reports
  • WYSIWYG editable pages
  • Yes

Hub has the following typical customers:

Small Business, Large Enterprises, Public Administrations, Non Profit, Mid Size Business

Hub supports the following languages:

English

We do not have any information about what devices Hub supports

Hub integrates with the following applications:

Eventbrite, Facebook, Gmail, Google Calendar, Google Drive, Microsoft 365, Microsoft Azure, Microsoft Outlook, Okta, Twitter

Hub offers the following support options:

Phone Support, Online Support, Knowledge Base, FAQs, Forum

Related categories

See all software categories found for Hub.