Get Connected

I did like that I could design it the way I wanted it to look.

It was hard to us. I didn't understand how to set it up to record the hours of volunteers. I didn't like that I couldn't call them. I wouldn't email and wouldn't get a response for days to a week. I was always talking to someone new, so there was no relationship built.

The software is easy to use, looks great online and offers rather robust back-end features for our partner agencies and as the site manager. It's also very user friendly for both agencies and volunteer team managers. We are very excited about the growth we've seen and the positive feedback we've received by our agencies and volunteer users.

There is nothing that we like least about the software! It's so useful to organizing volunteers and helping us streamline many processes. We still have the issue in our community that we have more volunteers than needs available or posted on the platform. While we have created a custom form on the site for a group of volunteers to request a volunteer need (specifically for teams of 5 or more people), we could use a few more features to help manage these company-based groups and to be able to streamline the process between the group's request, submission of project/needs from agencies specifically for a group, and actually matching the group to a need. We have also had more companies ask about collecting t-shirt sizes or other data from their employees upon sign-up, and I'm still working on a few work-around ideas for this. To address this process, we are currently utilizing a combination of the private volunteer need setting, user groups and initiatives. We may also start setting up custom pages on the site to organize a company's series of private volunteer needs into one centralized page that doesn't initially require a login by the user to view the need.

Galaxy Digital's Get Connected software is easy to set up and customize to your needs. Their customer service team walks you through onboarding at your pace - mine was lighting fast! I can now see my events and volunteers for each of them at a glance. If someone drops out I can easily send a note to interested volunteers and can get replaced quickly. Has cut down my event management time by 80%

The only thing I would change if I could is the volunteer value per hour. For us it varies by each event and the software lets you assign a value - but it's across all hours regardless of event.