Mobilize

Mobilize

Community and member management software

4.8/5 (28 reviews)

Mobilize Overview

Mobilize is a cloud-based solution for organizing, managing, collaborating and communicating with members and groups including associations, professional networks, membership based organizations, and other communities. The software is suitable for use with groups of any size, and a range of plans are available for nonprofits and business groups of different sizes.

Mobilize stores all member data in a centralized directory, with detailed member profiles, subgroups and member cohorts, and customizable data fields for storing text, dates, locations, links, files, and more. Member activity and private message histories can be viewed, and users can add private notes. Member profiles can be populated manually, or by publishing external application forms for new and prospective members to complete, with automatic data import into their profiles.

Users can create and manage events in Mobilize, with shareable group calendars, email invitations, and support for local timezones. Members can RSVP directly from their email, calendar application, or through Mobilize. Email and SMS messages can be sent out to members with options for regular email messaging, email blasts utilizing mail merge, custom CTA (call to action) buttons, embedded URLs and images, attached files, customizable reply permissions, and more. Private messages can also be sent between members within Mobilize.

Mobilize offers group discussion forums, shared resource centers, and networking capabilities, with users able to control member permissions and privacy. Users can also view a range of metrics on the network dashboard, such as new posts, new members, and the most active members and groups, and track post statistics including views, votes, replies, clicks, and file downloads.

Pricing

Starting from
US$9 588,00/year
Pricing options
Free Trial
Subscription
Value for money

Devices

Business size

S
M
L

Markets

Asia, Australia, Canada, Europe, Latin America and 3 others, Middle-East and Africa, United Kingdom, United States

Supported Languages

English

Mobilize Reviews

Overall rating
4.8/5
100% positive reviews
21
Excellent
7
Very good
0
Average
0
Poor
0
Terrible
Genny R.

Our customer communication is now better than ever

Used Daily for 6-12 months
Reviewed on 2019/07/12
Review Source: Capterra

The Mobilize team was very helpful from day one. We came into it with what I realize now was a somewhat limited idea of what was actually possible with a community platform, so having Mobilize guide us through the settings during onboarding helped us see all the things that we were missing. It’s always nice to have a second set of eyes to check your work when you’re setting up any new program, and even better when they take the time to hold your hand and walk you through it. Adding our customers to the community was super easy and I’ve found it very straight-forward and intuitive to navigate around and adjust settings as needed. But I can’t say it enough - the ability for customers to see our posts and interact conveniently via email is a fantastic feature. It was a game changer for us.

Pros

Integrating with Mobilize has drastically improved our communication with our customers. On our previous community platform, our customers would need to manage a separate login to interact with us or to read our latest news posts and updates. Not ideal when the information is critical or could impact their business. When we post on Mobilize, an email with the post’s content is sent directly to each member. They can then reply to us privately or simply reply all to post their comment for other members to see. Since they can interact quickly via email, we now see a much greater response when we post than we ever did before, and I feel confident that important messages are reaching our customers.

We were also able to set up a unique group within our Mobilize community where our customers can share ideas about new features that they’d like to see in our software. Rather than just sending in ideas to an email address, they can now post their idea in the community, which gives other members the opportunity to comment and ‘vote’ for it as well.

Cons

Sometimes having your posts emailed right to your members is a little TOO efficient! A brief delay to make that edit that you only think of right as you hit Save probably could have helped us a time or two.

Rating breakdown

Ease of Use

Likelihood to recommend

10.0/10
Wally P.

A great way to bring users together!

Used Daily for 1+ year
Reviewed on 2019/07/08
Review Source: Capterra

Over all I have really enjoyed the product. We use it as a replacement for an aging listserv. It was intended to replace group lists and archiving of conversations. What it ended up going was that AND facilitating easier discussions among our user groups. Adding and removing users is a breeze and while it takes seconds to create new groups, it does take some effort to get everything aligned with community standards and customization. that being said its that flexibility that makes it what it is so I cannot fault them for that.

Pros

I love that it is structured enough like a forum for users to intuitively take to using, but enough like Facebook that users don't feel like they are trapped in a message-board. The over all feel of the product is one that encourages conversations and communication. For us it is important that our staff and clients have a place they can have open conversations about products and in the event others have something to share they can join in, with the option of sending a PM in case some of the info is sensitive.

Cons

Some things that bug me about the software are the mostly small things that can probably be fixed in an update, but to me are annoying.
1. in the chat session hitting enter will not send the chat. In most IM clients enter sends the msg while a Ctrl+enter gets a new line. Not mission critical, but an annoyance for me.
2. When uploading an avatar img there is not a way to move the picture around and center the face. This causes users to either get lucky and have it centered, or have their image partly cut off or off center.
and 3. ...I can't remember what the 3rd thing was so I guess its really not that important.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

8.0/10
Lori G.

Mobilize: Easiest Implementation Ever!

Used Daily for 1+ year
Reviewed on 2019/07/13
Review Source: Capterra

The Mobilize Community is the best way I've found to connect my members to the board, staff, and each other. It allows each person to be an expert in something and to share that expertise, becoming more of a leader. I cannot recommend it strongly enough!

Pros

The software was incredibly easy to set up; with their customer support, we had it up and ready to go in just a few hours. Since then, the customer support has been the absolute best I've ever experienced from a very wide variety of software companies. We had a technical issue (our fault, not the software) that I discovered on a Saturday morning when I was doing training with our community group managers. I frantically emailed the company, not really expecting an answer on the weekend at 7:00 in the morning. But within 45 minutes, they had fixed the problem for me. That's unbelievable support!

My members LOVE Mobilize because it looks modern and fresh and is simple for them to use. They also like that it offers them the choice of how they interact with the content, either from their email inbox, from the community website, or via the free app. That's personalization at its finest.

Cons

I really can't think of anything about Mobilize that I don't love. When we first moved to it, the features were a little more limited. But they are constantly adding new features now and it's even more robust.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Kyla O.

Great Platform for Connecting a Community

Used Daily for 1+ year
Reviewed on 2018/01/11
Review Source: Capterra

Pros

I use Mobilize to connect with the SF Etsy community. We have over 2,000 members and we use it to share resources, ask questions, collaborate, and more! It's a beautiful platform and helps us keep everything organized. I can log into the app or desktop site or view updates in my daily email digest. You can post questions, polls, or announcements to the whole group or individuals. You can also comment on posts publicly or privately. The search feature is great to find resources and revisit older conversations. It's an easy and affordable way to keep a large group connected.

Cons

I prefer to view updates in my email, so I would like the email digest to include all updates. Right now you can only view one or two updates and then you have to log-in to the app to see the rest. They recently made the email digest headings clickable, which is a huge improvement for bridging from email to the platform itself.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

9.0/10
Jane E.

Professional Association

Used Weekly for 1+ year
Reviewed on 2019/07/16
Review Source: Capterra

One of the main purposes of our professional association is networking with like colleagues across the country. This group (with its affinity sub-groups) is making it much easier for them to identify and interact with their peers at other organizations -- and to share knowledge, experience and ideas. It is aiding professional development of our members and helping the association achieve its primary objective.

Pros

We manage this group for a professional association, with 10 sub-groups. It has been easy for group members and sub-group leaders to join and participate -- very user friendly. They share information, hold monthly conference calls and network. The system supports that well.

Cons

We have one gripe: there is only one big folder for people to share documents/files. Because of the complexity of scope of some sub-groups, it would really help to be able to organize those files into sub-folders. (resumes, sample docs, guidelines, presentations, etc.) We asked Mobilize about this when we first started working together (over a year ago) and were told it was a top priority for development. To date, we have no word on this feature addition.

Rating breakdown

Value for Money
Ease of Use

Likelihood to recommend

8.0/10

Mobilize Pricing

Starting from
US$9 588,00/year
Pricing options
Free Trial
Subscription
Value for money

Premium: from $799/month billed annually
Enterprise: contact sales via https://mobilize.io/pricing

Mobilize Features

  • API
  • Access Control
  • Activity Tracking
  • Automatic Notifications
  • Customizable Branding
  • Permission Management
  • Search Functionality

  • Activity Dashboard
  • Chat
  • Collaboration Tools
  • Collaborative Workspace
  • Commenting
  • Communication Management
  • Document Management
  • Document Storage
  • Drag & Drop Interface
  • File Management
  • Projections
  • SSL Security
  • Third Party Integration

Additional information for Mobilize

Key features of Mobilize

  • Application forms
  • Cohort creation
  • Custom domain
  • Custom fields
  • Customizable branding
  • Data import & export
  • Directory filtering
  • Discussion groups
  • Email integration
  • Engagement analytics
  • Event management
  • Follow-up targeting
  • Group-specific member permissions
  • Local timezone support
  • Mail merge
  • Member activity history
  • Member directory
  • Member networking
  • Member notifications
  • Member profiles
  • Message targeting
  • Messaging
  • New member approvals
  • Onboarding pages
  • Post statistics
  • Private conversations
  • Private notes
  • Real-time notifications
  • Resource center
  • SMS integration
  • Searchable content
  • Shareable group calendar
  • Social login

Benefits

  • Member data is stored in a single network directory, with users able to create an unlimited number of custom data fields to store text, dates, locations, links, files, and more, and filter members using various criteria.

  • External application forms can be published online for new or prospective members to complete, with their data automatically populated in their member profile.

  • Emails can be sent out to members for a range of purposes, with options for regular messages, mail-merged email blasts, custom call to action (CTA) buttons, embedded links, images, attached files, and more.

  • Default member login is by email and password, but users can optionally sign in through Facebook or LinkedIn.

  • Users can track post statistics including views, votes, replies, URL clicks, file downloads, and more, and follow-ups can be targeted based on a range of interactions.

  • Mobilize FAQs

    Below are some frequently asked questions for Mobilize.

    Q. What type of pricing plans does Mobilize offer?

    Mobilize offers the following pricing plans:

    Starting from: US$9 588,00/year

    Pricing model: Subscription

    Free Trial: Available

    Premium: from $799/month billed annually
    Enterprise: contact sales via https://mobilize.io/pricing

    Q. What are the main features of Mobilize?

    Mobilize offers the following features:

    • Application forms
    • Cohort creation
    • Custom domain
    • Custom fields
    • Customizable branding
    • Data import & export
    • Directory filtering
    • Discussion groups
    • Email integration
    • Engagement analytics
    • Event management
    • Follow-up targeting
    • Group-specific member permissions
    • Local timezone support
    • Mail merge
    • Member activity history
    • Member directory
    • Member networking
    • Member notifications
    • Member profiles
    • Message targeting
    • Messaging
    • New member approvals
    • Onboarding pages
    • Post statistics
    • Private conversations
    • Private notes
    • Real-time notifications
    • Resource center
    • SMS integration
    • Searchable content
    • Shareable group calendar
    • Social login

    Q. Who are the typical users of Mobilize?

    Mobilize has the following typical customers:

    Large Enterprises, Mid Size Business, Non Profit, Small Business

    Q. What languages does Mobilize support?

    Mobilize supports the following languages:

    English

    Q. What type of pricing plans does Mobilize offer?

    Mobilize has the following pricing plans:

    Subscription

    Q. Does Mobilize support mobile devices?

    Mobilize supports the following devices:

    Android, iPhone

    Q. What other apps does Mobilize integrate with?

    Mobilize integrates with the following applications:

    Zapier

    Q. What level of support does Mobilize offer?

    Mobilize offers the following support options:

    FAQs, Knowledge Base, Online Support, Phone Support