Phreesia
About Phreesia
The Phreesia platform makes care easier everyday by empowering patients to manage their own care and giving staff tools that automate time-consuming tasks and increase revenue.
With automated tools for intake, access, payments and more, Phreesia supports patients in taking a more active role in their care during more than 150 million patients visits each year at over 4,000 healthcare organizations. Our digital tools help healthcare organizations of all sizes drive outcomes that matter, increasing revenue, reducing costs and delivering a consistent, digital-first patient journey that helps patients manage their healthcare.
With Phreesia, your healthcare organization can:
· Streamline registration with self-service, customized intake tools that allow patients to check in anywhere, anytime
· Automate forms, consents and eSignature management
· Increase revenue with flexible digital payment options, e-cashiering and automated verification
· Close gaps in care by deploying personalized outreach and prompting patients to schedule care
· Simplify scheduling with self-scheduling and online appointment requests, smart waitlist tools and digital referral management
· Measure patient activation and assess patients’ ability to self-manage their health with the Patient Activation Measure® (PAM®)
· Collect patient-reported data, including PROs, clinical and social screening tools, as well as medical, social and family history
· Manage after-hours calls and simplify care coordination with smart, automated call tracking
· Drive growth with tools to market your organization, acquire new patients and build your brand
· Gain insights into your organizations’ performance with enterprise-level reporting across all applications
Key benefits of Phreesia
Customize the Phreesia platform to fit your organization’s operational, clinical and financial needs.
Streamline registration
· Contactless check-in
· In-office and telehealth workflows
· Demographics
· Medical, social and family history
· Forms, consent and eSignature management
· Bedside/informed consent
Simplify patient access and scheduling
· Appointment self-scheduling
· Online appointment requests
· Secure two-way text messaging
· Appointment reminders
· Auto-fill cancellations
· Auto-rebook no-shows and bumps
· Daytime answering service
· After-hours call triaging
Increase revenue
· Automated E&B verification
· AI-driven copay selection
· Online payments
· Apple Pay® and Google Pay™
· Self-service payment plans
· Card on file
· Payment reminders
· Merchant processing
· Digital bills
Drive growth
· MediFind online provider directory
· Patient satisfaction surveys
· Online reviews
· Automated referral outreach
· Marketing campaigns for premium services
· Broadcast messaging
· Analytics and data reporting
Close gaps in care
· Patient Activation Measure® (PAM®)
· Recall emails for delayed or missed care
· Patient-reported outcomes (PROs) and clinical screening tools
· Social determinants of health (SDOH) screening
· Targeted outreach for preventive care
· Automated vaccine workflows
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Reviews
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- Industry: Hospital & Health Care
- Company size: 51–200 Employees
- Used for 1+ year
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 10.0 /10
Streamlined check in/check out process
Reviewed on 2018/10/23
Pros
The ability to manage all of my child's information in a convenient tablet, ability to make changes if needed in real time, and the ability to pay my copay on the device ahead of time rather than waiting in a queue.
Cons
I have not yet encountered any challenges in using this software.
- Industry: Hospital & Health Care
- Company size: 201–500 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Excellent product with a lot of valuable features
Reviewed on 2024/02/21
Pros
Daily census tracking to help identify staffing needs at a glance. Patient reminders and the fact they can go out via text and email since some patients may have either or. These are just a couple of the features I find most valuable from a patient access standpoint.
Cons
Some of the E&B functionality can get confusing when payers aren't set up correctly, however, in these situations, the Phreesia support team has been great with not only helping resolve issues, but responding timely.
- Industry: Medical Practice
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
Product does not function as promised
Reviewed on 2023/07/01
Pros
Integration to our PM system (Modernizing medicine) is poor and does not function as advertised. Patients and staff constantly complain about errors and issues. Connectivity is also poor, in a sense that when you have a busier day and you're checking in multiple patients at a time, they may not appear checked in on the EMR system which creates double work.
Cons
Patients show the front desk all the time that they completed their check in, however it does not reflect on the dashboard. Not as easy company to work with by any means, more headaches than anything else.
Alternatives Considered
KlaraReasons for Switching to Phreesia
Price point, we got what we paid for. Realizing now it was a mistake.- Industry: Medical Practice
- Company size: 2–10 Employees
- Used Daily for 1-5 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Phreesia has increased our revenue during our trial period!
Reviewed on 2023/10/19
I am very satisfied with the communication between the phreesia set up team and myself. They have...
I am very satisfied with the communication between the phreesia set up team and myself. They have been very helpful with following up and making adjustments as needed. Our set up was customized to fit the practice (telehealth only) and it has been working out great.
Pros
I love the ease of the system. The system integrates with eCW EMR and cuts our office time in half, allowing to focus on other areas in the practice. Phreesia automatically sends the patients our practice consent forms and collects co payments during the check in process. We also customized our platform to allow patients with an outstanding balance to enroll into a payment plan. Many patients avoid our office calls when payment is due and have noticed patients prefer to enroll in payments plans on their own. We have seen a surge in old balances being collected these last two weeks.
Cons
I would be happy if phreesia had a patient self scheduling option that integrated with eCW. Right now, patients make an appointment request through a phreesia custom form and we manually add that appointment into our EMR. We do have an alternative for established patients wishing to self schedule so we only need to manually schedule New appointment request. It's not too bad.
- Industry: Medical Practice
- Company size: 11–50 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Phreesia has made our Practice a whole lot better.
Reviewed on 2023/10/19
Its been great. I have used it at other Practices and it is great. We still have some patients...
Its been great. I have used it at other Practices and it is great. We still have some patients who aren't going to use it, but that number is way out weighed by those who do and love it.
Pros
ease of use. Patient engagement. Shout outs to patients. Cut down tremendously on wait times and paperwork that had to be filled out.
Cons
We have struggled with the money part. The co pays and how they are posted. I think is our problem.
Phreesia FAQs
Below are some frequently asked questions for Phreesia.Q. What type of pricing plans does Phreesia offer?
Phreesia offers the following pricing plans:
- Pricing model: Subscription
- Free Trial: Available
Contact Phreesia for full pricing information.
Q. Who are the typical users of Phreesia?
Phreesia has the following typical customers:
Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does Phreesia support?
Phreesia supports the following languages:
Arabic, Chinese, English, French, German, Hindi, Italian, Japanese, Korean, Polish, Portuguese, Russian, Spanish, Traditional Chinese, Vietnamese
Q. Does Phreesia support mobile devices?
Phreesia supports the following devices:
Q. What other apps does Phreesia integrate with?
Phreesia integrates with the following applications:
AdvancedMD EHR, AdvancedPM, Azalea Health, Compulink Healthcare Solutions, Epic, MEDITECH Expanse, ModMed, NextGen Enterprise, NextGen Healthcare Practice Management, Office Practicum, Oracle Health EHR, Veradigm EHR, Veradigm Practice Management, athenaOne, eClinicalWorks
Q. What level of support does Phreesia offer?
Phreesia offers the following support options:
Email/Help Desk, Phone Support, Chat
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