About Phreesia

Phreesia gives healthcare organizations a suite of applications to manage the patient intake process. Our innovative SaaS platform engages patients in their healthcare and provides a modern, consistent experience, while enabling healthcare organizations to optimize their staffing and enhance clinical care.

Devices

Business size

S M L

Markets

United States

Supported Languages

English

Features

Total features of Phreesia: 27

  • Access Controls/Permissions
  • Activity Dashboard
  • Appointment Scheduling
  • Confirmation/Reminders
  • Credit Card Processing
  • Electronic Payments
  • Electronic Signature
  • Email Management
  • Feedback Management
  • HIPAA Compliant
  • Historical Reporting
  • Insurance Eligibility Verification
  • Mobile Access
  • Multi-Location
  • Multi-Physician
  • Online Booking
  • Patient Intake
  • Patient Scheduling
  • Payment Reminders
  • Performance Metrics
  • Real Time Analytics
  • Reminders
  • Rescheduling
  • SMS Messaging
  • SMS Reminders
  • Third Party Integrations
  • Transaction Monitoring

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Reviews

Overall rating

4 /5
(50)
Value for Money
3,8/5
Features
3,9/5
Ease of Use
4/5
Customer Support
4,1/5

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Showing 5 reviews of 50
Robyn R.
Overall rating
  • Industry: Medical Practice
  • Company size: 1 001-5 000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Phreesia has been a wonderful asset to our practice. Our patients prefer this over paper.

Reviewed on 2017/11/08

We have saved time during patient Check-In and have been able to obtain accurate intake information...

We have saved time during patient Check-In and have been able to obtain accurate intake information in a very timely manner.

Pros

Ease of use as well as access to ample support. Phreesia Support provides quick responses and is always available to troubleshoot any issues.

Cons

I wish the tablets would take on a newer, more modern look, similar to popular tablets. They can be heavy for our older patients.

Kelly C.
Overall rating
  • Industry: Medical Practice
  • Company size: 51-200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Actual Every Day Use of Phreesia - Review

Reviewed on 2020/03/05

Phreesia overall has been great and a real asset to our company. They keep developing and coming...

Phreesia overall has been great and a real asset to our company. They keep developing and coming out with new features! We are excited to start using self scheduling and seeing where that takes our practice. They are certainly keeping up with the modern day trends of online tools.

The only downside is that our "support team" is constantly changing. Meaning we have to train a whole new person on our work flows and our interviews. They are getting better at this, but it is still an issue.

Pros

First and foremost the feature that we like the most, is the pre-visit that we have recently started utilizing more in our practice. It cuts down on check in time, and allows the patient to not have to arrive to the office as early as they normally would to fill out the paperwork. This has been great feedback from the patients on being able to arrive 5 minutes early vs 15 minutes early.

The software for the most part is very customized to our needs for our practice, which helps in a busy Ophthalmology clinic like ours.

Cons

What we have found that we least like about the software is when it fails to integrate with our EHR system Nextgen. There are times when there is no rhyme or reason of why it didn't integrate, which is then frustrating for both the patient and the staff as they have to re-sign the specific policies so that they integrate into the chart.

Cynthia S.
Overall rating
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support

Watch your billing overcharges excesdive

Reviewed on 2017/06/09

Pros

Easy for client to utilize and accepted well. Staff liked it also
Quick learning curve. Initially seemed like a good choice but after closer review of my billing statement this was not the case
Now its not letting me post because too short..ha

Cons

The fees per transaction exorbitant and I could not get resolution only well get back with you. Very dissappointing

Holli A.
Overall rating
  • Industry: Medical Practice
  • Company size: 51-200 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Very user friendly and efficient

Reviewed on 2021/02/02

Phreesia not only helped our practice save time for payment posters, but also for check in staff.

Phreesia not only helped our practice save time for payment posters, but also for check in staff.

Pros

I love that Phreesia posts payments directly into our practice management system. This allows the payment posters to only have to review payment and ensure we are balanced which saves them a lot of time.

Cons

Phreesia is a little more expensive than other software, but I believe the features the Phreesia offer make up for the difference in price.

Jessica A.
Overall rating
  • Industry: Medical Practice
  • Company size: 11-50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 4.0 /10

Great for Small processes

Reviewed on 2019/10/31

We enjoyed Phreesia while we could and wished we could have continued.

We enjoyed Phreesia while we could and wished we could have continued.

Pros

This software was good in the beginning. It handled check it but the machines were bulky. I wished at the time that it could integrate into our EMR but it couldn’t so we had to copy and paste info which led to more mistakes. I liked that patients could physically sign off on information and it helped reduce paper.

Cons

I didn’t like that they eventually took away our ability to work with the software. As they upgraded their platform, they still were unable to integrate with our EMR. Eventually, the pricing options made us have to look elsewhere.

Showing 5 reviews of 50 Read all reviews

Phreesia FAQs

Below are some frequently asked questions for Phreesia.

Phreesia offers the following pricing plans:

  • Pricing model: Subscription
  • Free Trial: Not Available

Contact Phreesia for full pricing information.

We do not have any information about Phreesia features

Phreesia has the following typical customers:

51-200, 201-500, 501-1 000, 1 001+

Phreesia supports the following languages:

English

Phreesia supports the following devices:

We do not have any information about what integrations Phreesia has

Phreesia offers the following support options:

Email/Help Desk, Phone Support

Related categories

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