About XenCall

Xencall is a cloud-based contact center solution that integrates VoIP with a CRM to manage leads, execute inbound and outbound campaigns, predict which leads are most likely to close and more. The software is suitable for call centers of any size and integrates with a range of third-party products.

Xencall can post leads into its dialer CRM automatically from lead-gen websites or third-party vendors, and users can dynamically build lead lists for assignment to sales agents with automatic dialing list-prioritization based on importance. Customize lead profiles with various data fields to target leads based on various criteria including lead status, create dynamic call scripts with automatically embedded lead data, record calls automatically or on demand and select and display caller IDs based on their proximity to your leads.

For inbound calls, Xencall includes call queuing, forwarding, customizable IVRs and voicemail. Agents can intercept inbound calls from leads they initially contacted and transfer calls between agents or into a live transfer queue. Users can control queue strategies and ring configurations to distribute calls and group voicemail boxes on inbound queues. Agents can also collaborate in real-time using the built-in instant messenger.

Key benefits of XenCall

  • Configure dialer speeds to call multiple channels in the background and optimize calls per agent to customize call ratios.

  • Automatically prioritize outbound dialing lists and organize leads to suit workflow processes, with custom dispositions and queues, plus lead targeting based on lead status and custom criteria.

  • Create and customize multiple IVRs based on dynamic rules, including time of day and caller options.

  • Configure unlimited inbound queues and prioritize them via a ring configuration to strategically distribute calls to agents.

  • Monitor all agents in real time via a live floor map of your sales team and listen, whisper or barge in on calls.

  • Devices

    Business size

    S M L

    Markets

    Australia, Canada, United Kingdom, Mexico, United States

    Supported Languages

    English

    Images

    Add custom data fields to lead profiles with an overlayed, built-in webphone.
    Create detailed agent reports with information on hours worked and calls logged.
    Generate productivity reports for each agent.
    Schedule appointments and callbacks in a calendar.
    View 5 more
    XenCall screenshot: Add custom data fields to lead profiles with an overlayed, built-in webphone. XenCall screenshot: Create detailed agent reports with information on hours worked and calls logged. XenCall screenshot: Generate productivity reports for each agent. XenCall screenshot: Schedule appointments and callbacks in a calendar.

    Features

    Total features of XenCall: 83

    • 360 Degree Feedback
    • A/B Testing
    • API
    • Access Controls/Permissions
    • Accounting Integration
    • Activity Dashboard
    • Activity Management
    • Activity Tracking
    • Alerts / Escalation
    • Alerts/Notifications
    • Answering Machine Detection
    • Appointment Management
    • Appointment Scheduling
    • Assessment Management
    • Auto-Dialer
    • Automatic Call Distribution
    • Automatic Lead Distribution
    • Blended Call Center
    • CRM
    • Calendar Management
    • Calendar Sync
    • Call Center Management
    • Call Disposition
    • Call List Management
    • Call Logging
    • Call Monitoring
    • Call Recording
    • Call Reporting
    • Call Routing
    • Call Scheduling
    • Call Scripting
    • Call Tracking
    • Call Transfer
    • Callback Scheduling
    • Caller ID
    • Campaign Management
    • Campaign Planning
    • Campaign Specific Caller ID
    • Chat/Messaging
    • Communication Management
    • Computer Telephony Integration
    • Contact Database
    • Contact Management
    • Customizable Branding
    • Dashboard
    • Data Import/Export
    • Data Management
    • Email Management
    • Email Templates
    • Employee Management
    • FCC Compliance
    • FTC Compliance
    • Geographic Maps
    • HIPAA Compliant
    • IVR / Voice Recognition
    • Inbound Call Center
    • Lead Capture
    • Lead Distribution
    • Lead Management
    • Lead Qualification
    • List Management
    • Manual Dialer
    • Monitoring
    • Multi-Campaign
    • Outbound Call Center
    • Payroll Management
    • Performance Management
    • Performance Metrics
    • Predictive Dialer
    • Prioritization
    • Productivity Analysis
    • Progressive Dialer
    • Queue Management
    • Reporting & Statistics
    • Reporting/Analytics
    • SSL Security
    • Sales Automation
    • Scheduled / Automated Reports
    • Secure Data Storage
    • Secure Login
    • Third Party Integrations
    • Visual Analytics
    • Voice Mail

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    Reviews

    Overall rating

    4,1 /5
    (16)
    Value for Money
    3,8/5
    Features
    4,1/5
    Ease of Use
    3,9/5
    Customer Support
    4,1/5

    Already have XenCall?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

    Write a Review!
    Showing 5 reviews of 16
    Eejhay M.
    Overall rating
    • Review Source

    Overall rating

    Reviewed on 2018/07/02

    Al D.
    Overall rating
    • Industry: Leisure, Travel & Tourism
    • Company size: 51-200 Employees
    • Used Daily for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Friendly UI, Great Customer Service, Lots of Reports, Easy to Integrate with Lead Vendors

    Reviewed on 2019/11/20

    I've worked with a lot of different dialers. This is hands down my favorite. This platform is easy...

    I've worked with a lot of different dialers. This is hands down my favorite. This platform is easy to use, intuitive and offers lots of useful reports. It saves a substantial amount of time over other dialers for integrating with 3rd party lead and call campaigns as well as your own call campaigns. It also makes it easy to monitor, separate, and track employee productivity. It is a little expensive for a small company but perhaps one of the best values in the industry. Also customer service is awesome, there's a representative named [SENSITIVE CONTENT HIDDEN] that has consistently help me with learning the dialer and resolving any issues promptly and I can say help me help my company succeed.

    Pros

    I love how easy this platform is to integrate for 3rd party lead posting, how easy it is to purchase and replace DIDs, and I love how easy it is to create and Inbound IVR. They also have lots of reporting options.

    Cons

    The cost isn't idea for a start up......

    Tiffany P.
    Overall rating
    • Industry: Marketing & Advertising
    • Company size: 11-50 Employees
    • Used Daily for 1-5 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 1.0 /10

    Shutdown for 2nd day in a row

    Reviewed on 2020/06/30

    I am extremely unhappy currently obviously because I have been down for 2 days but there is also a...

    I am extremely unhappy currently obviously because I have been down for 2 days but there is also a disconnect between the departments. I have about 5 different guys that I work with. I explained to them over and over that I don't want to ring multiple leads at the same time. Yet, that was the case. I explained this about 100 times before it was understood. Had my sales rep even had a basic convo with my sales guy- he would've passed the info on, as I had negative experiences in the past with this kind of dialing.

    Pros

    I like the team when I set it up; they seemed nice and knowledgable.

    Cons

    I would want screen monitoring for training ideally- Customer support isn't good. They are in Pacific time so if you work on the East Coast or Central time zones, you can't really reach anyone for early morning issues. I called in 3 times yesterday before getting a response around 11 my time. My team starts at 9. I was told they normally have support agents on the East coast, but they called off yesterday. Here I am, day 2, still down, 2nd morning, 11 minutes into hold with really loud jolly pop music while I am shut down with no answers.

    Greg P.
    Overall rating
    • Industry: Construction
    • Company size: 11-50 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 7.0 /10

    XenCALL is great for new users who aren't great with managing dialers

    Reviewed on 2020/04/20

    Very easy to use, worked great while we used it, but we needed something more flexible and powerful

    Very easy to use, worked great while we used it, but we needed something more flexible and powerful

    Pros

    The best part about XenCALL is the ease of use for the managers and the dialers. The interface is extremely simple and easy to navigate for new users.

    Cons

    The ability to customize your set up is very limited

    Jillian W.
    Overall rating
    • Industry: Environmental Services
    • Company size: 2-10 Employees
    • Used Daily for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    cheaper than our phone bill and able to allow for maximizing our time and resources

    Reviewed on 2019/03/09

    Our relationship with Xen has been great. It immediately impacted our business in a positive way...

    Our relationship with Xen has been great. It immediately impacted our business in a positive way and continues to be our preferred auto dialer. We love Xen and the best part is that it is cheaper than our telephone provider was.

    Pros

    this company's services have helped us to expand our telephone department in a real way. I have not come across a better CRM/dialer specifically for telemarketing. It enables us to compile real results from our different lead sources in a snap and eliminates wasted time calling numbers that are disconnected and prioritize non pick ups properly to maximize our time on the phone with clients, monitor employees results, and call back opportunities. I recommend Xencall to anyone looking to maximize time and resources in a customer service, or sales oriented appointment situation. After the free demonstration of services, once we saw how their auto dialer worked we signed up and haven't looked back since.

    Cons

    If you need help, and we do often because we are most likely not as savvy as the average client of theirs, they have a limit on how long they can help you over the phone.

    Showing 5 reviews of 16 Read all reviews

    XenCall FAQs

    Below are some frequently asked questions for XenCall.

    XenCall offers the following pricing plans:

    • Starting from:
    • Free Trial: Not Available

    Contact Xencall for full pricing information and a custom quote.

    We do not have any information about XenCall features

    XenCall has the following typical customers:

    Self Employed, 2-10, 11-50, 51-200, 201-500, 501-1 000, 1 001+

    XenCall supports the following languages:

    English

    XenCall supports the following devices:

    XenCall integrates with the following applications:

    Adobe Sign, Authorize.Net, Dropbox Business, Gmail, Google Calendar, Google Maps, Stripe

    XenCall offers the following support options:

    Email/Help Desk, Knowledge Base, Phone Support, Chat

    Related categories

    See all software categories found for XenCall.