About TapMango

TapMango is a customer loyalty and marketing platform that allows any retail store or restaurant to create and manage their own customer loyalty program, all branded to their business. The solution works with small and large businesses, from allowing business to run flash sales that help drive traffic, to managing mobile ordering for multi-location restaurants. The platform integrates with any existing Point of Sale (POS) system to help convert sales transactions into loyal customers.

TapMango enables retailers to present offers on the interactive TapMango tablet in-store, rewarding customers with points every time they check in. Customers can purchase services, products, and gift cards through integration with existing POS systems such as Square, Shopify, Clover, Lightspeed, and Vend, making for a fully automated system. Customers can also earn points through social marketing by sharing pictures of purchases on Facebook, as well as for referring friends.

Merchants can connect with customers via email, SMS, and mobile push marketing (notifications) through an unlimited number of campaigns and customer groups. Organizations are able to setup customized reward levels and tiers, as well as add gamification features to loyalty programs. Businesses also receive their own branded mobile app for both Android and Apple platforms that allows customers to track their points, refer friends and place mobile orders.

Key benefits of TapMango

TapMango is a fully branded solution offering retailers the ability to provide custom loyalty tags and cards to customers.

TapMango's customer-facing interactive tablet allows customers to view current offers in-store, and accumulate points for checking in or making purchases.

Merchants can grow their customer base and connect with groups via email, SMS and mobile push marketing and in-app notifications.

TapMango provides merchants with innovative ways to sell to existing customers and attract customers via several referral mechanisms.

The platform integrates with existing point of sale (POS) systems to help converts sales transactions into loyal customers.

Mobile ordering allowing your customers to place and track orders on your mobile app. In addition, they can earn and redeem rewards with each order AND best of all, we take 0% of your revenue

Devices

Business size

S M L

Markets

Canada, United States

Supported Languages

English, French, Spanish

Images

TapMango Branded Package
Merchant Portal and Mobile App
TapMango Mobile Ordering
View 4 more
TapMango video TapMango screenshot: TapMango Branded Package TapMango screenshot: Merchant Portal and Mobile App TapMango screenshot: TapMango Mobile Ordering

Features

Total features of TapMango: 58

  • 2-Way Messaging
  • API
  • Activity Tracking
  • Alerts/Notifications
  • Analytics/ROI Tracking
  • Automated Responses
  • CRM
  • Campaign Management
  • Client Portal
  • Contact Management
  • Customer Activity Tracking
  • Customer Database
  • Customer Segmentation
  • Customer Surveys
  • Customizable Branding
  • Dashboard
  • Design Management
  • Discount Management
  • Employee Reward Programs
  • Food Delivery Dispatching
  • For Restaurants
  • Gamification
  • Gift Card Management
  • Kitchen / Menu Management
  • Knowledge Management
  • Live Tracking
  • Loyalty Cards
  • Loyalty Program
  • Mass Texting
  • Member Portal
  • Membership Management
  • Message Personalization
  • Mobile Access
  • Mobile Coupons
  • Mobile Keywords
  • Multi-Campaign
  • Multi-Channel Data Collection
  • Multi-Channel Marketing
  • Negative Feedback Management
  • No-Card Loyalty System
  • Online Ordering
  • Order Management
  • Point of Sale (POS)
  • Polls/Voting
  • Predictive Analytics
  • Referral Tracking
  • Reporting/Analytics
  • Rewards Management
  • Routing
  • Scheduled Messaging
  • Segmentation
  • Sentiment Analysis
  • Shortcodes
  • Social Promotion
  • Survey/Poll Management
  • Tagging
  • Text Analysis
  • Text-to-Win

Alternatives

Marketing 360

4,7
#1 Alternative to TapMango
Marketing 360 is trusted by over 20,000 small businesses. Business owners use our business growth platform because the...

Kangaroo

4,5
#2 Alternative to TapMango
Kangaroo Rewards is a digital loyalty program with automated marketing technology to engage customers, increase sales,...

Zoho CRM

4,2
#3 Alternative to TapMango
Zoho CRM is a cloud-based customer relationship management (CRM) software that helps businesses of all sizes close...

Revetize

4,8
#4 Alternative to TapMango
Revetize is a business marketing software designed to help small, local businesses manage online reviews, referrals,...

Reviews

Overall rating

4,8 /5
(151)
Value for Money
4,6/5
Features
4,7/5
Ease of Use
4,6/5
Customer Support
4,8/5

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Showing 5 reviews of 151
Natalia C.
Overall rating
  • Industry: Retail
  • Company size: Self Employed
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 9.0 /10

Highly Recommended

Reviewed on 2019/01/28

They have been amazing to work with from their initial sales approach to their constant customer...

They have been amazing to work with from their initial sales approach to their constant customer service through this process. I am looking forward to working with them as my business grows and ages and hope that once we are fully set up (I have been using the program for 3 months), I won't have to rely so heavily on their support team and my customer loyalty initiative can mostly run itself so that I can focus on other parts of my business.

Pros

I have a retail boutique where I use Lightspeed as my Point of Sale system. After reviewing customer loyalty programs that integrate well with Lightspeed, I was very pleased to come across Tap Mango. Aside from their easy integration, I really appreciated their re-targeting capabilities, customer recognition and rewards, and their check-in system.

I wanted a program that was very inclusive and gave me the ability to enhance my customer loyalty through a one-stop platform. Since using the program, I have been able to develop e-blasts to promote new arrivals and sales, strengthen my customer communication and engagement, and track customers who visit/purchase. Upon recently, I am delving into understanding the analytics that the platform provides.

Overall, my strongest pro of utilizing this software is the customer support that I have received from my account manager . He has been a great support is helping me understand the capabilities and process of the software, and has truly worked to set up my requests in a way that the system can automate my re-targeting initiatives as easily as possible. He seems to really care about how the program enhances my business' growth and has been readily available at all times.

Cons

The most significant con that I have of the software is the usability. As I mentioned before, my account manager has played an integral role in my ability to use and understand the software, however, if it wasn't for his direction and dedication I wouldn't really know how to use the program the way that it would be most beneficial for my business. I have needed to rely heavily on to get me set up.

For example, it was tough for me to create an email template that was branded in the way that I needed it to be for my business. Their design team created the template for me that I am now very happy with, however, it would have been impossible for me to know how to do it on my own.

A second con is their reporting and analytic system. I know that they are working to improve it, and I am currently working with acc manager to develop a work around to better understand my customer analytics. While it is definitely possible to pull comprehensive reports, but the program itself could use a better design to understand your analytics.

Response from TapMango

Thanks for the glowing review, Natalia! We appreciate all the feedback as it helps us identify areas where we need to improve. Since you mentioned you were having trouble with the usability of our email builder, I'm pleased to inform you that we are currently working on an enhanced email designer that is much more user-friendly. This improved tool will be launched very soon and your account manager will let you know as soon as it's ready. Thanks again for your feedback and for your business with us!

Paula E.
Overall rating
  • Industry: Consumer Services
  • Company size: 2-10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

The most amazing reward program for business

Reviewed on 2020/08/11

MY overall experience is awesome as my customers absolutely loves this product. Thank you TapMango...

MY overall experience is awesome as my customers absolutely loves this product. Thank you TapMango for helping me look and be great to my customers.

Pros

I like the ease in which all are able to use the Tablet. I also like the fact that it does the job in following up and reaching out to my customers. Great customer relation

Cons

I honestly have nothing I like least about the software. I can say it was a well constructed and thought about product from the developer to their customers.

Michelle T.
Overall rating
  • Industry: Retail
  • Company size: 11-50 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Tap Mange Review

Reviewed on 2021/03/19

Happy we switched.

Happy we switched.

Pros

We are able to rewards customers by visit and by dollars spent.
People easily sign in and get their rewards information, etc while ate check out.
App works nicely.
Our account manager [SENSITIVE CONTENT HIDDEN] is great!

Cons

Customer interface does not show what VIP level they are a member of.
Email template doesn't seem to be very customizable.
Extra steps to create specialty groups or add customer while at the checkout.
Doesn't integrate with our POS system so adds extra steps.

Erin D.
Overall rating
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

May have been a great product, but we couldn't even get through set up

Reviewed on 2016/11/23

We already had a loyalty program in our boutique. It was adequate. Not amazing, not bad. So when...

We already had a loyalty program in our boutique. It was adequate. Not amazing, not bad. So when Tap Mango called and said they could give me more features for less money, I was intrigued. I went through the presentation and we decided (it's a family business) to make the switch, even though our previous service provider actually beat their price when we called to cancel.

This was all in the lead up to Black Friday and Small Business Saturday, the beginning of our biggest shopping season. I explained to the sales rep that business has been very slow this year for almost all of the small businesses in our area because of economic issues in our state and the uncertainty of the election, so I need this season to be a big success. I was assured that we would be up and running by Small Business Saturday, no worries. We would have a perfectly smooth transition.

Unfortunately, the attempt to transition was anything but smooth. From proofs that weren't sent to me in time to get them printed by the deadline (I actually had to email and request the proofs) to a tablet that dies while connected to the charger and a variety of other issues in between, nothing was going well.

I know we all have bad days, bad weeks even, but when everything you are doing is wrong, I expect customer service that is excellent to smooth it over with me. Win me over. Instead I felt like I was chasing them to get answers, and being told, that I just needed to understand that it can be rough and cut them some slack. It would get better.

Here's an excerpt from an email from the supervisor: We have thousands of businesses that use our platform, from small single location shops like yours to National franchises in various industries.

Although we deeply care about each and every one of our clients and we actually generate more revenue from franchised businesses, family businesses like yours mean much more to us on a personal level. We realize that it might be your life savings, it is years of hard work, it is a career. We get it and in fact a lot of what we do and how we designed the product is with this in mind. I hope this email is a slight sign of this as well.

Are you kidding me?

Now I have to figure out new promotions for Small Business Saturday because I had centered 75% of them on featuring our updated customer loyalty program, and yet, no one there really seems to care.

So today, I cancelled and I hope you stay away or proceed at your own risk.

Pros

I never even really got a chance to use it because of the poor customer service. I was looking forward to using the geofencing feature though.

Cons

The user interface could be a bit more user friendly.

Response from TapMango

Dear Erin, thanks for your honest review. First of all, we're glad you actually decided to proceed with TapMango.

Secondly, we are very sorry to hear about your experience. We acknowledge that there were a few hiccups in your onboarding process, and rest assured that your experience has been highly unusual.

Regardless, we have reviewed our onboarding processes and made appropriate changes to ensure this doesn't happen again.

We strongly believe our Customer Success Team is second to none, and I'm sure you'll appreciate our level of service and the platform itself once you are completely onboarded.

Again, we appreciate your feedback.

Best of luck.

Your TapMango Team.

John P.
Overall rating
  • Industry: Food & Beverages
  • Company size: 2-10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

The Best Loyalty Program on the Market Today!

Reviewed on 2021/01/20

I loved the whole experience. I would definitely recommend this loyalty program to business. I...

I loved the whole experience. I would definitely recommend this loyalty program to business. I personally think it’s one of the best ones on the market.

Pros

I loved how easy it was to get to my customers through text and email. We had an app that we created for our customers to order ahead and it was very helpful. You have the Tapmango team on standby if you need help and when I reached out to them, I got help within minutes.

Cons

App can be updated and be much more user friendly. Would like a refresh of app every 6 months to a year so that way it doesn’t seem too “boring”

Showing 5 reviews of 151 Read all reviews

TapMango FAQs

Below are some frequently asked questions for TapMango.

TapMango offers the following pricing plans:

  • Starting from:
  • Pricing model: Subscription
  • Free Trial: Not Available

https://www.tapmango.com/pricing/

We do not have any information about TapMango features

TapMango has the following typical customers:

Self Employed, 2-10, 11-50, 51-200, 201-500, 501-1 000, 1 001+

TapMango supports the following languages:

English, French, Spanish

TapMango supports the following devices:

Android (Mobile), iPhone (Mobile), iPad (Mobile)

TapMango integrates with the following applications:

Checkfront, Clover, Lightspeed Retail, Mindbody, Shopify, Square Point of Sale, Vend

TapMango offers the following support options:

Email/Help Desk, Knowledge Base, Phone Support, 24/7 (Live rep), Chat

Related categories

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