Dixa

Conversational Customer Service Software

4,4 /5 (18 reviews) Write a Review!

Dixa Overview

What is Dixa?

Dixa is conversational customer service software that helps brands build stronger bonds with customers in real-time across phone, email, chat, Facebook Messenger and WhatsApp. Powered by customer data, smart routing features and integrations, Dixa helps teams automate manual tasks so agents can focus on the customer - not the software.

Truly omnichannel, Dixa brings every support channel together in one simple interface along with all customer data, facilitiating seamless support at every touchpoint. Dixa's intuitive interface ensures users have all the relevant information they need to provide their customers with helpful, personal and friendly customer support.

The system is suitable for businesses of all sizes and includes: Powerful routing and automations, a built-in CRM, unlimited queues, prioritization of channels, agents, and queues, PBX, real-time and historical analytics, internal notes, tagging, ability to transfer any conversation, both inbound/outbound telephony, internal calls and much more. Prices start at $99 per user/per month for phone, email, chat and messenger essentials.

Dixa’s call center features include: VoIP telephony, ACD, local phone numbers for more than 60 countries, toll-free numbers, unlimited queues, smart routing with queue and agent prioritization, a hosted PBX, call recording, service levels, automatic callback and much more.

Visit our website to see all our features or schedule a demo to see how Dixa can enhance your customer and agent experience.

Dixa Overview

Pricing

Starting from
US$99,00/month

Pricing options

Free Trial
Subscription
Value for money

Professional: Ideal for small and medium-sized teams looking for powerful, scaleable customer service and engagement. $99/agent/month (billed annually)

Premium: Support your business as it grows with intelligent and proactive customer engagement. $139/agent/month (billed annually)

Platinum: Best option for scaling your customer engagement. Automation, Enterprise-level SLA and compliance. $179/agent/month (billed annually)

All plans require minimum 8 agents.

Call minutes are sold separately and start at a pay-as-you-go rate of $0.02 with discounts available for those who talk a lot.


Dixa Features

Devices
Business size
S M L
Markets
United States, Canada, United Kingdom, Australia, India, Germany, Brazil
Supported Languages
English

Media

Conversation List
Conversation View
Analytics
Customizable chat widget
Organization
Buy local phone numbers from over 60 countries
Templates
Dixa screenshot: Conversation List Dixa screenshot: Conversation View Dixa screenshot: Analytics Dixa screenshot: Customizable chat widget Dixa screenshot: Organization Dixa screenshot: Buy local phone numbers from over 60 countries Dixa screenshot: Templates

Dixa Reviews

Dixa Reviews

Overall rating
4,4
/
5
Excellent
10

Very good
7

Average
0

Poor
0

Terrible
1

Value for Money
4,3
Features
4,1
Ease of Use
4,3
Customer Support
4,4
94% recommended this app
Luimer D.

Excellent performance

We have compacted better in the work


Jonas J.

All in one place

We have seen a significant improvement in the software compared to what it was when we first
adopted it both in respect of the upgrades and their customer support.
We would like to wish Dixa to continue on this path of improvement to provide their customers with a
product that meets the customers’ evolving needs.


Verified Reviewer

Scam


Elizabeth S.

Cheap, efficient and all about customization, this is what I can say about using Dixa.

It works great for us and I can even call it the best solution we have tried so far. Dixa definitely worth trying, besides, it is free in case you want to try it.


Mark E.

Phone system with a twist

Dixa is a new way to look at contact center as a service. They are great at working with you to make it a great experience. If you are a traditional contact center I would recommend giving them a shot.


Luimer D.

Excellent performance

Used Daily for 6-12 months
Reviewed on 2018/04/29
Review Source: Capterra

We have compacted better in the work

Pros

It is easy to use, it has a flaxibility for work that improves business performance, it is constantly improving, that is why it has that great we will continue using it

Cons

We do not find a major problem with this platform, I just hope that the text options in voice improve a bit

Response from Dixa

Thank you for your review, Luimer!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Jonas J.
Industry: Package/Freight Delivery
Company size: 11-50 Employees

All in one place

Used Daily for 1+ year
Reviewed on 2019/03/20
Review Source: Capterra

We have seen a significant improvement in the software compared to what it was when we first
adopted it both in respect of the upgrades and their customer support.
We would like to wish Dixa to continue on this path of improvement to provide their customers with a
product that meets the customers’ evolving needs.

Pros

We have been using the Dixa software for a year now and are very satisfied to have implemented the
move to this platform. Using the software has reduced the disarray that is commonly caused by having
separate systems, as Dixa has everything in one place: phone, email, real-time live chat and Facebook
Messenger. The interface of the platform is functional and user-friendly, specifically when it comes to
routing the tasks between agents. As a result, all customer queries and correspondence are dealt with in
a timely and efficient manner by the most suitable agents to meet the customers’ needs.

Cons

Having used Dixa over the past year, we have experienced some of the following issues:
 We could not use the software to call some of our contact numbers;
 Some of the customer correspondence would not be delivered properly and we would only see
an empty file;
 Not all customers could see the attached files, or we would not be able to attach files our end.
The team at Dixa dealt with any issues raised professionally and efficiently. Working with the platform is
now much easier, as the upgrades implemented by the Dixa team have helped us to deal with the
everyday tasks more productively and with less complications.

Response from Dixa

Hi Jonas,

Thank you so much for the review! We are excited to be working with you and your team and plan on continuing to grow the platform to continue to meet your needs :)

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

Verified Reviewer
Industry: Civil Engineering
Company size: 10 000+ Employees

Scam

Used Daily for 2+ years
Reviewed on 2020/10/09
Review Source: GetApp

Pros

Features were decent. Setup was painless for the most part.

Cons

They dont have a clue whats going on. Customer support is terrible. Always blaming you when their integrations are medicore. They didnt want to give us our ported number back to keep us in the contract. When we managed to eventually (6 monthes) get our number back, they think we should pay for their service even though we canceled monthes ago. They lock you in and you cannot escape. DO NOT GIVE PORT YOUR NUMBER! THEY USE IT TO KEEP YOU WITH THEM!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 0.0/10

Elizabeth S.
Company size: 2-10 Employees

Cheap, efficient and all about customization, this is what I can say about using Dixa.

Used Daily for 1-5 months
Reviewed on 2017/08/16
Review Source: Capterra

It works great for us and I can even call it the best solution we have tried so far. Dixa definitely worth trying, besides, it is free in case you want to try it.

Pros

We are using Dixa for more than 3 months now.
The thing that I absolutely like about it is that you can customize almost everything in the system (starting from the call flows and the ability to set priority for the agent up to the color of the chat widget).
In case you need any assistance with the program you can get excellent support from their side as they work 24/7. Also, they offer a demo with their specialist where they basically show all the features that you can use. And after that demo, Dixa seems even more fast and efficient.
Besides all this Dixa is cheaper than other solutions that we have tried.
Another plus about Dixa is that we were able to keep our existing number, Dixa team just helped us to port it to the system easily.
Currently, our team is more than satisfied with the outcomes that we got for that price :)

Cons

As it has lots of features and new and new ones are established all the time lots of questions connected with these new features arise. Fortunately, their support is working all around the clock so it is not really such a big deal. As for now, there are no other cons to list.

Response from Dixa

Thanks for the great review, Elizabeth!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Mark E.
Industry: Glass, Ceramics & Concrete
Company size: 1 001-5 000 Employees

Phone system with a twist

Used Daily for 6-12 months
Reviewed on 2019/03/25
Review Source: Capterra

Dixa is a new way to look at contact center as a service. They are great at working with you to make it a great experience. If you are a traditional contact center I would recommend giving them a shot.

Pros

I have grown to like the platform as it works almost like a ticketing system with phone calls.

Cons

You do not have control of everything as an admin that you would have if you had a traditional contact center. Changing status is pretty big deal if someone is away. Tracking away status would be helpful.

Response from Dixa

Hi Mark,

Thank you for taking the time to review us and providing feedback :) We are very happy to have you as a customer and look forward to continuing to work together!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 7.0/10

User recommendation
9/10
Based on 18 user ratings
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Dixa Pricing

Dixa Pricing

Starting from
US$99,00/month
Free Trial
Subscription
Value for money

Professional: Ideal for small and medium-sized teams looking for powerful, scaleable customer service and engagement. $99/agent/month (billed annually)

Premium: Support your business as it grows with intelligent and proactive customer engagement. $139/agent/month (billed annually)

Platinum: Best option for scaling your customer engagement. Automation, Enterprise-level SLA and compliance. $179/agent/month (billed annually)

All plans require minimum 8 agents.

Call minutes are sold separately and start at a pay-as-you-go rate of $0.02 with discounts available for those who talk a lot.

Professional: Ideal for small and medium-sized teams looking for powerful, scaleable customer service and engagement. $99/agent/month (billed annually)

Premium: Support your business as it grows with intelligent and proactive customer engagement. $139/agent/month (billed annually)

Platinum: Best option for scaling your customer engagement. Automation, Enterprise-level SLA and compliance. $179/agent/month (billed annually)

All plans require minimum 8 agents.

Call minutes are sold separately and start at a pay-as-you-go rate of $0.02 with discounts available for those who talk a lot.

Value for Money
4,3/5
Based on 18 user ratings
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Dixa Features

Dixa Features

API
Activity Dashboard
Alerts / Escalation
Automatic Notifications
CRM Integration
Chat
Customizable Branding
Email Integration
Instant Messaging
Knowledge Base Management
Monitoring
Multi-Channel Communication
Real Time Monitoring
Reporting & Statistics
Self Service Portal
Social Media Integration
Support Ticket Management
Surveys & Feedback
Third Party Integration
Workflow Management
Features
4,1/5
Based on 18 user ratings
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Categories

Additional information for Dixa

Additional information for Dixa

Key features of Dixa

  • Advanced forwarding rules
  • Agent profiles
  • Blind & assisted call transfers
  • Call recording
  • Callback
  • Contact & conversation search
  • Contact database
  • Contact recognition
  • Conversation history
  • Conversation tagging
  • Customizable chat widget & contact form
  • Drag-and-drop chat & call flow editor
  • IVR (interactive voice response)
  • Inbound, outbound & internal calls
  • Integrated CRM
  • Opening hours
  • Phone number porting
  • Queue and agent prioritization
  • Real-time performance overview
  • Reporting & analytics
  • Skill-based routing
  • Toll-free numbers
  • Transfer all conversation types; chats, emails, calls
  • Unlimited queues
  • Visitor tracking
  • VoIP telephony
  • Wrap-up notes

Benefits


  • Dixa replaces tickets with conversations, helping brands grow by building stronger bonds with their customers.
  • Intelligent routing ensures customers are always connected to the best available agent, regardless of which channel the conversation starts on.
  • Drag-and-drop flow builders allow you to customize and continually adjust how conversations are routed to best suit your business needs.
  • All conversations are automatically saved and displayed for agents every time a returning customer reaches back out, giving agents more context and saving them time and effort.
  • Dixa works well with all systems making it possible to display any data you want inside the platform .

Dixa FAQs

Dixa FAQs

Below are some frequently asked questions for Dixa.

Q. What type of pricing plans does Dixa offer?

Dixa offers the following pricing plans:

Starting from: US$99,00/month

Pricing model: Subscription

Free Trial: Not Available

Professional: Ideal for small and medium-sized teams looking for powerful, scaleable customer service and engagement. $99/agent/month (billed annually) Premium: Support your business as it grows with intelligent and proactive customer engagement. $139/agent/month (billed annually) Platinum: Best option for scaling your customer engagement. Automation, Enterprise-level SLA and compliance. $179/agent/month (billed annually) All plans require minimum 8 agents. Call minutes are sold separately and start at a pay-as-you-go rate of $0.02 with discounts available for those who talk a lot.

Q. What are the main features of Dixa?

Dixa offers the following features:

  • Advanced forwarding rules
  • Agent profiles
  • Blind & assisted call transfers
  • Call recording
  • Callback
  • Contact & conversation search
  • Contact database
  • Contact recognition
  • Conversation history
  • Conversation tagging
  • Customizable chat widget & contact form
  • Drag-and-drop chat & call flow editor
  • IVR (interactive voice response)
  • Inbound, outbound & internal calls
  • Integrated CRM
  • Opening hours
  • Phone number porting
  • Queue and agent prioritization
  • Real-time performance overview
  • Reporting & analytics
  • Skill-based routing
  • Toll-free numbers
  • Transfer all conversation types; chats, emails, calls
  • Unlimited queues
  • Visitor tracking
  • VoIP telephony
  • Wrap-up notes

Q. Who are the typical users of Dixa?

Dixa has the following typical customers:

Small Business, Large Enterprises, Mid Size Business

Q. What languages does Dixa support?

Dixa supports the following languages:

English

Q. What type of pricing plans does Dixa offer?

Dixa has the following pricing plans:

Subscription

Q. Does Dixa support mobile devices?

We do not have any information about what devices Dixa supports

Q. What other apps does Dixa integrate with?

Dixa integrates with the following applications:

BotXO, Facebook, Magento Commerce, Microsoft Dynamics 365 Business Central, Pipedrive, Podio, Shopify, Spryker, WooCommerce, elevio

Q. What level of support does Dixa offer?

Dixa offers the following support options:

Phone Support, Online Support, FAQs, Knowledge Base, Video Tutorials