Seekom

About Seekom
iBex PMS (Property Management System) is a cloud-based hotel management solution, designed to be scalable enough to meet the business needs of B&Bs, hotels, motels, motor inns and holiday parks. Operations of varying size with multiple locations can be handled with single and multi property modules, potentially encompassing hundreds of units, rooms or sites. With custom monthly pricing plans available, standard iBex PMS options span Entry, Professional and Enterprise with varied feature sets. These include modules for property planning with intuitive booking, check-in/out, price rate setting, room servicing and workflow automation. A calendar-based approach to placing scheduled reservations and event planning is then joined by virtual rooms, reporting capabilities and a guest management module for capturing customer records to database, sending automated booking confirmations and more.
iBex PMS also includes financial admin for taking booking payments, logging balances, invoicing and the managing of currencies, multiple tax rates, reconciliations and vouchers. Interface options then extend this to add PCI compliant credit card processing, along with Point of Sale (POS), self-service kiosk and Xero support. Website booking features allow customizable booking screens to be served and capture online reservations, while a built-in sales channel manager enabling operators to control bookings availability and pricing among distribution channels, resellers and OTA's on an automated basis.
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Reviews
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- Industry: Hospitality
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Our experience with Seekom
Reviewed on 2024/11/05
Pros
We really likes how it is easy to learn and operate. Very easy on the eye and straight forward. We switched to another company thinking it was going to be more affordable for us, but switched back to Seekom. Sometimes paying a little bit extra is not worth the stress. [sensitive content hidden] was great helping us out with the transition back with Seekom.
Cons
So far so good. The only thing would be handy to have someone on call when we need it. Sometime it is hard to get someone over the phone.
- Industry: Hospitality
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Using Seekom Ibex in the UK for 3 years now - EXCELLENT
Reviewed on 2016/07/12
We are a 19 bedroom hotel based in Somerset, UK. As we have developed our online presence during...
We are a 19 bedroom hotel based in Somerset, UK. As we have developed our online presence during the last 3 years, Ibex has been there and managed our changes very well. Our integration with channels such as Booking.com and Expedia have been excellent and the system saves so much time. We have 3 of our own websites and we can tailor our prices for each one automatically; ensuring we target different markets effectively.
Pros
Once set-up (by Ibex) the system is straight-forward to understand and use. It does help if you have some computer knowledge as you feel comfortable clicking options BUT the help guides in text and video format are excellent.
Cons
We'd like to see a couple of minor improvements to Guest Check-In Forms and have suggested these. If more users suggest them it will move up the queue to be implemented.
However, it would be handy to have a "cost option" to have something implemented which - if others begin using it - could be refunded at a later date?
Response from Seekom
Hi Paul,
Thank you for your positive review. We are introducing greater automation to enable our users to have design ccntrol of forms and reports. oneUP will be able to brief you of these changes coming.
- Industry: Hospitality
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 1.0 /10
Gold plated pricing for tin plated service
Reviewed on 2024/02/05
The system works, and it's as reliable as software is. However the cost was unsustainable in terms...
The system works, and it's as reliable as software is. However the cost was unsustainable in terms of a good PMS for a small property, but the net product received for the cost just meant we could not continue.
An indicator of the service ethos from Seekom/iBex came when I submitted notice to terminate. Nothing was heard from them, until I had to push again just to make sure they got the message. Received a brief form letter, tagged on was how much they will charge for commission on forward bookings. That was it. I know we are just one small customer, but their lack of effort speaks volumes.
Once they have you, they don't care.
Pros
The primary drivers in the decision to move to iBex was our desire for a cloud based system and the availability of an integration with a dynamic pricing provider that we wanted. Both of these iBex delivered on, and they essentially functioned flawlessly. iBex has been around for some time, and clearly functionality has been added to and evolved over that time as there are alot of features within iBex that are both practical and useful. Another positive due to the longevity of iBex is that there is a good number of people out there that have used or been exposed to the system, which proved advantageous in terms of staffing and training requirements.
We used a third party payment gateway through iBex, and it worked very well.
Cons
Price. Service.
To have the integration we needed, required us being on an iBex package that included a commission on ALL bookings entered into the PMS. Their commission plus PMS charge resulted in pricing well and truly above all other PMS systems we looked into. Fruitless efforts were spent with them trying to come up with an alternative pricing structure - they communicated in circles and riddles until I eventually gave up and focused on finding an alternative PMS provider. I tried to find an acceptable way to remain with iBex, but they in essence were not interested.
Polar opposite to the exorbitant pricing was the service, or lack of, from Seekom/iBex. It was extremely difficult to make any contact with them, and when they did respond things happened at glacial speed. It got to the point the only reliable way to get them was to raise a service ticket, and then while watching a tree grow, just wait for a response to come. In their defense, the system was generally reliable once set up. But good luck if you need help making changes.
Th UI is old and dated. It works, but its not intuitive.
The Booking Engine is terrible. They have created a new one, but its functionality is flawed to the point we saw a dive in direct bookings and we had to reinstate their old BE. We were part of the beta test on the BE implementation, but when it got to the point we had to dump it, no interest was shown by them as to what the issues were or how to mitigate or rectify. Beware: in a few months time, their new BE will be the only one available on their platform.
- Industry: Hospitality
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
good company, good team, excellent support
Reviewed on 2017/08/04
well, more efficient to summary the data/ manage daily booking/even suport the boom gate
well, more efficient to summary the data/ manage daily booking/even suport the boom gate
Pros
the team is best, prompt support always, patient, knowedgable, full of energy, keep develop the software
Cons
need offer a trouble trouter brochure, to save time of the team, I believe quite some questioins is frequently been asked by most operaters
Response from Seekom
Hi Yubo, Thanks for your positive review. We have help documentation which is accessible within the system but you can aslo access directly at http://help.ibexres.com/. However, our support team are always willing to assist.
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
One of the rep from Seekom was very patient with us. You do not update your website often and...
Reviewed on 2018/04/10
Pros
It is logical and always changing with the times. I find it easy to use and I really on it for the running of the business.
Cons
The 'help section' needs to be easier to find what you are looking for. I go around in circles and don't seem to find the answer for what I want help with.
Response from Seekom
Hi Keith,
Thank you for your review and we agree that we need to extensively re work our help documentation and have added it into our project list.
Regards, Nicky
Seekom FAQs
Below are some frequently asked questions for Seekom.Q. What type of pricing plans does Seekom offer?
Seekom offers the following pricing plans:
- Starting from: US$150.00/month
- Pricing model: Subscription
- Free Trial: Available
Pricing based on number of units, plus plan and features selected Standard package configurations include: ENTRY (starter): $63 per month PROFESSIONAL (comprehensive): $95 per month ENTERPRISE (the works): $229 per month Contact Seekom for a custom package configuration and plan quote.
Q. Who are the typical users of Seekom?
Seekom has the following typical customers:
Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000
Q. What languages does Seekom support?
Seekom supports the following languages:
English
Q. Does Seekom support mobile devices?
Seekom supports the following devices:
Q. What other apps does Seekom integrate with?
Seekom integrates with the following applications:
PayPal, Xero
Q. What level of support does Seekom offer?
Seekom offers the following support options:
Email/Help Desk, Phone Support, Chat
Related categories
See all software categories found for Seekom.
- Hospitality Property Management Software
- Hotel Management Software
- Vacation Rental Software
- Channel Management Software
- Online Booking Systems
- Hostel Management Software
- Campground Management Software
- Camp Management Software
- Hotel Channel Management Systems
- Rental Property Management Software
- Motel Software