iBex PMS

Cloud-based property management system for hotel operators

4,3 /5 (19 reviews) Write a Review!

iBex PMS Overview

What is iBex PMS?

iBex PMS (Property Management System) is a cloud-based hotel management solution, designed to be scalable enough to meet the business needs of B&Bs, hotels, motels, motor inns and holiday parks. Operations of varying size with multiple locations can be handled with single and multi property modules, potentially encompassing hundreds of units, rooms or sites. With custom monthly pricing plans available, standard iBex PMS options span Entry, Professional and Enterprise with varied feature sets. These include modules for property planning with intuitive booking, check-in/out, price rate setting, room servicing and workflow automation. A calendar-based approach to placing scheduled reservations and event planning is then joined by virtual rooms, reporting capabilities and a guest management module for capturing customer records to database, sending automated booking confirmations and more.

iBex PMS also includes financial admin for taking booking payments, logging balances, invoicing and the managing of currencies, multiple tax rates, reconciliations and vouchers. Interface options then extend this to add PCI compliant credit card processing, along with Point of Sale (POS), self-service kiosk and Xero support. Website booking features allow customizable booking screens to be served and capture online reservations, while a built-in sales channel manager enabling operators to control bookings availability and pricing among distribution channels, resellers and OTA's on an automated basis.

iBex PMS Overview

Pricing

Starting from
US$63,00/month

Pricing options

Free Trial
Subscription
Value for money

Pricing based on number of units, plus plan and features selected

Standard package configurations include:

ENTRY (starter): $63 per month
PROFESSIONAL (comprehensive): $95 per month
ENTERPRISE (the works): $229 per month

Contact Seekom for a custom package configuration and plan quote.


iBex PMS Features

Devices
Business size
S M L
Markets
United States, Canada, Australia, Japan, Germany
Supported Languages
English

Media

A booking calendar shows 11-day view with at-a-glance check-ins/outs, house guest totals and filtering controls
The booking calendar in 30-day view, showing booking summary box on hover including balance, notes, etc
A 'Quick New Booking' tab makes adding simple bookings faster with customer search field along with those for entering name, phone numbers and email address contacts
Booking Overview shows key guest booking details and the property that they're assigned to
An Arrivals & Departures screen shows expected check-ins on a given day, those pending and those completed – plus quick payment check-in links
A Bookings List screen shows search and filter buttons, booking records by reference number, and guest names
An Availability & Sell Method tab within the Calendar view shows the setting options for defining short term sell methods and cell ticking
Set sell method popup box, allowing room type and date range to be stipulated using the calendar controls
Rates & min stays tab provides a rates overview, with the ability to set long and short term rates while viewing minimum nights etc
The set rates popup features a Long Term tab as the most efficient method for setting longer duration price changes
iBex PMS screenshot: A booking calendar shows 11-day view with at-a-glance check-ins/outs, house guest totals and filtering controls iBex PMS screenshot: The booking calendar in 30-day view, showing booking summary box on hover including balance, notes, etc iBex PMS screenshot: A 'Quick New Booking' tab makes adding simple bookings faster with customer search field along with those for entering name, phone numbers and email address contacts iBex PMS screenshot: Booking Overview shows key guest booking details and the property that they're assigned to iBex PMS screenshot: An Arrivals & Departures screen shows expected check-ins on a given day, those pending and those completed – plus quick payment check-in links iBex PMS screenshot: A Bookings List screen shows search and filter buttons, booking records by reference number, and guest names iBex PMS screenshot: An Availability & Sell Method tab within the Calendar view shows the setting options for defining short term sell methods and cell ticking iBex PMS screenshot: Set sell method popup box, allowing room type and date range to be stipulated using the calendar controls iBex PMS screenshot: Rates & min stays tab provides a rates overview, with the ability to set long and short term rates while viewing minimum nights etc iBex PMS screenshot: The set rates popup features a Long Term tab as the most efficient method for setting longer duration price changes

iBex PMS Reviews

iBex PMS Reviews

Overall rating
4,3
/
5
Excellent
12

Very good
3

Average
2

Poor
2

Terrible
0

Value for Money
4,2
Features
3,8
Ease of Use
4,2
Customer Support
4,3
79% recommended this app
Paul C.

Using Seekom Ibex in the UK for 3 years now - EXCELLENT

We are a 19 bedroom hotel based in Somerset, UK. As we have developed our online presence during the last 3 years, Ibex has been there and managed our changes very well. Our integration with channels such as Booking.com and Expedia have been excellent and the system saves so much time. We have 3 of our own websites and we can tailor our prices for each one automatically; ensuring we target different markets effectively.


Yubo Z.

good company, good team, excellent support

well, more efficient to summary the data/ manage daily booking/even suport the boom gate


John T.

A reliable easy to use PMS


Grant M.

A reservation system designed by engineers for engineers

We wanted a simple cloud based reservation system with flexibility around pricing and good online booking capability, reporting and integration with key channels. It needs to be easy to use and easy to administer. Seekom ticks some boxes - cloud based, reports - but missed the mark on easy to administer. Seekom makes a typical engineering focused mistake of aiming to deliver flexibility through complication. Overall I find the strengths really pleasing and the weaknesses infuriating.


Keith D.

One of the rep from Seekom was very patient with us. You do not update your website often and...


Paul C.
Industry: Hospitality
Company size: 11-50 Employees

Using Seekom Ibex in the UK for 3 years now - EXCELLENT

Used Daily for 2+ years
Reviewed on 2016/07/12
Review Source: Capterra

We are a 19 bedroom hotel based in Somerset, UK. As we have developed our online presence during the last 3 years, Ibex has been there and managed our changes very well. Our integration with channels such as Booking.com and Expedia have been excellent and the system saves so much time. We have 3 of our own websites and we can tailor our prices for each one automatically; ensuring we target different markets effectively.

Pros

Once set-up (by Ibex) the system is straight-forward to understand and use. It does help if you have some computer knowledge as you feel comfortable clicking options BUT the help guides in text and video format are excellent.

Cons

We'd like to see a couple of minor improvements to Guest Check-In Forms and have suggested these. If more users suggest them it will move up the queue to be implemented.

However, it would be handy to have a "cost option" to have something implemented which - if others begin using it - could be refunded at a later date?

Response from Seekom

Hi Paul,
Thank you for your positive review. We are introducing greater automation to enable our users to have design ccntrol of forms and reports. oneUP will be able to brief you of these changes coming.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Yubo Z.
Industry: Hospitality
Company size: 2-10 Employees

good company, good team, excellent support

Used Daily for 2+ years
Reviewed on 2017/08/04
Review Source: Capterra

well, more efficient to summary the data/ manage daily booking/even suport the boom gate

Pros

the team is best, prompt support always, patient, knowedgable, full of energy, keep develop the software

Cons

need offer a trouble trouter brochure, to save time of the team, I believe quite some questioins is frequently been asked by most operaters

Response from Seekom

Hi Yubo, Thanks for your positive review. We have help documentation which is accessible within the system but you can aslo access directly at http://help.ibexres.com/. However, our support team are always willing to assist.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

John T.
Industry: Hospitality
Company size: 2-10 Employees

A reliable easy to use PMS

Used Daily for 2+ years
Reviewed on 2020/09/27
Review Source: Capterra

Pros

Easy to use and a great NZ team to work with.

Cons

I've not had any issues using the system

Response from Seekom

Thanks so much for your positive review and we look forward to continuing to be of service to you :)

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Grant M.
Industry: Leisure, Travel & Tourism
Company size: 2-10 Employees

A reservation system designed by engineers for engineers

Used Weekly for 2+ years
Reviewed on 2020/11/06
Review Source: Capterra

We wanted a simple cloud based reservation system with flexibility around pricing and good online booking capability, reporting and integration with key channels. It needs to be easy to use and easy to administer. Seekom ticks some boxes - cloud based, reports - but missed the mark on easy to administer. Seekom makes a typical engineering focused mistake of aiming to deliver flexibility through complication. Overall I find the strengths really pleasing and the weaknesses infuriating.

Pros

The cloud based access is excellent and the primary reason I haven't returned to my old system - Campground master. As the business owner I can easily access the system from anywhere in the world to support our managers. The payment gateways work well and some of the standard reports are very good for end of the month purposes and real time revenue tracking. As long as you don't want to change anything in your set up it is not too cumbersome for a new person to use.

Cons

The user experience is extremely frustration for an administrator and is one of the least intuitive systems I have come across for administrative purposes. The process of making simple changes can be highly complicated and follows a logic that is only obvious to the the engineers that wrote the code. The help section is not much better and is written for an audience that is already deeply intimate with the system. It becomes a little better after you invest hours into getting into their mindset. The AirBNB integration is very poor - we have one piece of accommodation that simply blocks out all future nights on airbnb. Support can reproduce the issue but their response has been along the lines of "it shouldn't do that. try talking to airbnb."

Response from Seekom

Hi Grant,

I am surprised that you are finding the system difficult to use - we are the largest provider of booking systems to campgrounds in NZ where you are based.

The system design and features are based upon suggestions and feedback from users.

As you say that you have inherited the system I have requested our system support team to contact you for comprehensive training on the areas you are having difficulty with. It is also possible to turn off menu selections you are not using making the operational selections simpler.

Following training our Support Team would welcome suggestions from you that you feel would simplify operation whilst retaining features used by others.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 3.0/10

Keith D.
Company size: 2-10 Employees

One of the rep from Seekom was very patient with us. You do not update your website often and he was great.

Used Daily for 2+ years
Reviewed on 2018/04/10
Review Source: Capterra

Pros

It is logical and always changing with the times. I find it easy to use and I really on it for the running of the business.

Cons

The 'help section' needs to be easier to find what you are looking for. I go around in circles and don't seem to find the answer for what I want help with.

Response from Seekom

Hi Keith,
Thank you for your review and we agree that we need to extensively re work our help documentation and have added it into our project list.
Regards, Nicky

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

User recommendation
7/10
Based on 19 user ratings
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iBex PMS Pricing

iBex PMS Pricing

Starting from
US$63,00/month
Free Trial
Subscription
Value for money

Pricing based on number of units, plus plan and features selected

Standard package configurations include:

ENTRY (starter): $63 per month
PROFESSIONAL (comprehensive): $95 per month
ENTERPRISE (the works): $229 per month

Contact Seekom for a custom package configuration and plan quote.

Pricing based on number of units, plus plan and features selected

Standard package configurations include:

ENTRY (starter): $63 per month
PROFESSIONAL (comprehensive): $95 per month
ENTERPRISE (the works): $229 per month

Contact Seekom for a custom package configuration and plan quote.

Value for Money
4,2/5
Based on 19 user ratings
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iBex PMS Features

iBex PMS Features

API
Activity Dashboard
Automatic Notifications
Availability Management
Billing & Invoicing
Booking Management
Calendar Management
Channel Management
Credit Card Processing
Discount Management
Electronic Payments
Inventory Management
Invoice Management
Online Booking Integration
Price Management
Promotions Management
Reporting & Statistics
Reservations Management
Room Booking
Third Party Integration
Features
3,8/5
Based on 19 user ratings
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Categories

Additional information for iBex PMS

Additional information for iBex PMS

Key features of iBex PMS

  • Agent mapping
  • Automatic backup
  • Availability management
  • Billing rate management
  • Booking management
  • CRM
  • Calendar management
  • Call accounting
  • Check-in/out
  • Company accounts
  • Credit card gateway
  • Credit card processing
  • Currency manager
  • Custom email templates
  • Custom fields
  • Custom pricing options
  • Customer accounts
  • Customer database
  • Data export
  • Discount management
  • Drag & drop interface
  • Events calendar
  • Financial administration
  • Front office management
  • GDS / OTA integration
  • Group bookings
  • Group management
  • Guest management
  • Housekeeping management
  • Invoicing & statements
  • Loyalty program
  • Multi-currency
  • Multi-property
  • Multiple tax rates
  • Online booking
  • Online booking integration
  • Owner reconciliation
  • PCI compliance
  • Point of sale (POS)
  • Price management
  • Rate management
  • Regular system updates
  • Reporting
  • Reservations management
  • Room booking
  • Room management
  • Sales tracking
  • Search functionality
  • Self service bookings
  • Spa / activity management
  • Travel agent bookings
  • Vacation rental
  • Variable cancellation properties
  • Vehicle registration labels
  • Virtual rooms
  • Workflow automation
  • Workflow management

Benefits

  • iBex PMS is a highly scalable online hotel and property management system, catering to customers ranging from small B&B’s through to hotels, motels and holiday parks consisting of multiple units, locations or properties.
  • Hosted completely within the cloud, iBex PMS can be accessed and operated from any web-enabled computer and from any location, at anytime.
  • Full guest and room management features are joined by public-facing website booking screens and the integrated sales channel manager that connects to leading online travel agents (OTAs).
  • Property admin features include calendar-based booking management, rate setting, quick check-in/out and more, while financial admin capabilities extend across invoicing, customer accounts and discount handling.
  • Modules for guest management, channels /agents and website bookings are also joined by interfaces for credit card gateway support, self-service kiosks, POS and Xero.
  • iBex PMS FAQs

    iBex PMS FAQs

    Below are some frequently asked questions for iBex PMS.

    Q. What type of pricing plans does iBex PMS offer?

    iBex PMS offers the following pricing plans:

    Starting from: US$63,00/month

    Pricing model: Subscription

    Free Trial: Available

    Pricing based on number of units, plus plan and features selected Standard package configurations include: ENTRY (starter): $63 per month PROFESSIONAL (comprehensive): $95 per month ENTERPRISE (the works): $229 per month Contact Seekom for a custom package configuration and plan quote.

    Q. What are the main features of iBex PMS?

    iBex PMS offers the following features:

    • Agent mapping
    • Automatic backup
    • Availability management
    • Billing rate management
    • Booking management
    • CRM
    • Calendar management
    • Call accounting
    • Check-in/out
    • Company accounts
    • Credit card gateway
    • Credit card processing
    • Currency manager
    • Custom email templates
    • Custom fields
    • Custom pricing options
    • Customer accounts
    • Customer database
    • Data export
    • Discount management
    • Drag & drop interface
    • Events calendar
    • Financial administration
    • Front office management
    • GDS / OTA integration
    • Group bookings
    • Group management
    • Guest management
    • Housekeeping management
    • Invoicing & statements
    • Loyalty program
    • Multi-currency
    • Multi-property
    • Multiple tax rates
    • Online booking
    • Online booking integration
    • Owner reconciliation
    • PCI compliance
    • Point of sale (POS)
    • Price management
    • Rate management
    • Regular system updates
    • Reporting
    • Reservations management
    • Room booking
    • Room management
    • Sales tracking
    • Search functionality
    • Self service bookings
    • Spa / activity management
    • Travel agent bookings
    • Vacation rental
    • Variable cancellation properties
    • Vehicle registration labels
    • Virtual rooms
    • Workflow automation
    • Workflow management

    Q. Who are the typical users of iBex PMS?

    iBex PMS has the following typical customers:

    Small Business, Mid Size Business

    Q. What languages does iBex PMS support?

    iBex PMS supports the following languages:

    English

    Q. What type of pricing plans does iBex PMS offer?

    iBex PMS has the following pricing plans:

    Subscription

    Q. Does iBex PMS support mobile devices?

    We do not have any information about what devices iBex PMS supports

    Q. What other apps does iBex PMS integrate with?

    iBex PMS integrates with the following applications:

    PayPal, Xero

    Q. What level of support does iBex PMS offer?

    iBex PMS offers the following support options:

    Phone Support, Online Support