iBex PMS

Cloud-based property management system for hotel operators

About iBex PMS

iBex PMS (Property Management System) is a cloud-based hotel management solution, designed to be scalable enough to meet the business needs of B&Bs, hotels, motels, motor inns and holiday parks. Operations of varying size with multiple locations can be handled with single and multi property modules, potentially encompassing hundreds of units, rooms or sites. With custom monthly pricing plans available, standard iBex PMS options span Entry, Professional and Enterprise with varied feature sets. These include modules for property planning with intuitive booking, check-in/out, price rate setting, room servicing and workflow automation. A calendar-based approach to placing scheduled reservations and event planning is then joined by virtual rooms, reporting capabilities and a guest management module for capturing customer records to database, sending automated booking confirmations and more.

iBex PMS also includes financial admin for taking booking payments, logging balances, invoicing and the managing of currencies, multiple tax rates, reconciliations and vouchers. Interface options then extend this to add PCI compliant credit card processing, along with Point of Sale (POS), self-service kiosk and Xero support. Website booking features allow customizable booking screens to be served and capture online reservations, while a built-in sales channel manager enabling operators to control bookings availability and pricing among distribution channels, resellers and OTA's on an automated basis.

Pricing starting from:

US$63,00/month

  • Free Version
  • Free Trial
  • Subscription

Top 5 alternatives to iBex PMS

Key benefits of iBex PMS

  • iBex PMS is a highly scalable online hotel and property management system, catering to customers ranging from small B&B’s through to hotels, motels and holiday parks consisting of multiple units, locations or properties.
  • Hosted completely within the cloud, iBex PMS can be accessed and operated from any web-enabled computer and from any location, at anytime.
  • Full guest and room management features are joined by public-facing website booking screens and the integrated sales channel manager that connects to leading online travel agents (OTAs).
  • Property admin features include calendar-based booking management, rate setting, quick check-in/out and more, while financial admin capabilities extend across invoicing, customer accounts and discount handling.
  • Modules for guest management, channels /agents and website bookings are also joined by interfaces for credit card gateway support, self-service kiosks, POS and Xero.
  • Devices

    Business size

    S M L

    Markets

    Australia, Canada, Germany, Japan, New Zealand, United States

    Supported Languages

    English

    Pricing starting from:

    US$63,00/month

    • Free Version
    • Free Trial
    • Subscription

    Top 5 alternatives to iBex PMS

    Images

    iBex PMS Software - A booking calendar shows 11-day view with at-a-glance check-ins/outs, house guest totals and filtering controls
    iBex PMS Software - The booking calendar in 30-day view, showing booking summary box on hover including balance, notes, etc
    iBex PMS Software - A 'Quick New Booking' tab makes adding simple bookings faster with customer search field along with those for entering name, phone numbers and email address contacts
    iBex PMS Software - Booking Overview shows key guest booking details and the property that they're assigned to
    iBex PMS Software - An Arrivals & Departures screen shows expected check-ins on a given day, those pending and those completed – plus quick payment check-in links
    iBex PMS Software - A Bookings List screen shows search and filter buttons, booking records by reference number, and guest names
    iBex PMS Software - An Availability & Sell Method tab within the Calendar view shows the setting options for defining short term sell methods and cell ticking
    iBex PMS Software - Set sell method popup box, allowing room type and date range to be stipulated using the calendar controls
    iBex PMS Software - Rates & min stays tab provides a rates overview, with the ability to set long and short term rates while viewing minimum nights etc
    iBex PMS Software - The set rates popup features a Long Term tab as the most efficient method for setting longer duration price changes
    iBex PMS Software - The short term price change screen offers the most efficient method for amending spot rates
    iBex PMS Software - The channel mapping tab allows the viewing of details, histories and summaries of any channel's performance
    iBex PMS Software - Example of how the booking screen appears to the public, showing availability, pricing, maximum number of guests, etc.
    iBex PMS Software - Public booking screen showing the next stage of adding extras to a booking, with pricing guides
    iBex PMS Software - Public booking screen showing an extra product selection being added to a booking, with the ability to adjust desired quantity
    View 16 more
    iBex PMS video iBex PMS Software - A booking calendar shows 11-day view with at-a-glance check-ins/outs, house guest totals and filtering controls iBex PMS Software - The booking calendar in 30-day view, showing booking summary box on hover including balance, notes, etc iBex PMS Software - A 'Quick New Booking' tab makes adding simple bookings faster with customer search field along with those for entering name, phone numbers and email address contacts iBex PMS Software - Booking Overview shows key guest booking details and the property that they're assigned to iBex PMS Software - An Arrivals & Departures screen shows expected check-ins on a given day, those pending and those completed – plus quick payment check-in links iBex PMS Software - A Bookings List screen shows search and filter buttons, booking records by reference number, and guest names iBex PMS Software - An Availability & Sell Method tab within the Calendar view shows the setting options for defining short term sell methods and cell ticking iBex PMS Software - Set sell method popup box, allowing room type and date range to be stipulated using the calendar controls iBex PMS Software - Rates & min stays tab provides a rates overview, with the ability to set long and short term rates while viewing minimum nights etc iBex PMS Software - The set rates popup features a Long Term tab as the most efficient method for setting longer duration price changes iBex PMS Software - The short term price change screen offers the most efficient method for amending spot rates iBex PMS Software - The channel mapping tab allows the viewing of details, histories and summaries of any channel's performance iBex PMS Software - Example of how the booking screen appears to the public, showing availability, pricing, maximum number of guests, etc. iBex PMS Software - Public booking screen showing the next stage of adding extras to a booking, with pricing guides iBex PMS Software - Public booking screen showing an extra product selection being added to a booking, with the ability to adjust desired quantity

    Features

    Total features of iBex PMS: 31

    • Availability Management
    • Billing Rate Management
    • Booking Management
    • CRM
    • Calendar Management
    • Credit Card Processing
    • Customer Database
    • Data Import/Export
    • Discount Management
    • Drag & Drop
    • Email Templates
    • For Vacation Rentals
    • Front Desk Management
    • GDS/OTA Integration
    • Housekeeping Management
    • Loyalty Program
    • Marketing Automation
    • Multi-Currency
    • Multi-Location
    • Multi-Property
    • Online Booking
    • PCI Compliance
    • Point of Sale (POS)
    • Price / Margin Management
    • Rate Management
    • Reporting & Statistics
    • Reporting/Analytics
    • Reservations Management
    • Room Booking
    • Single Property
    • Spa/Activity Management

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    Reviews

    Overall rating

    4,3 /5
    (19)
    Value for Money
    4,2/5
    Features
    3,8/5
    Ease of Use
    4,2/5
    Customer Support
    4,3/5

    Already have iBex PMS?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

    Write a Review!
    Showing 5 reviews of 19
    Paul C.
    Overall rating
    • Industry: Hospitality
    • Company size: 11-50 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Using Seekom Ibex in the UK for 3 years now - EXCELLENT

    Reviewed on 2016/07/12

    We are a 19 bedroom hotel based in Somerset, UK. As we have developed our online presence during...

    We are a 19 bedroom hotel based in Somerset, UK. As we have developed our online presence during the last 3 years, Ibex has been there and managed our changes very well. Our integration with channels such as Booking.com and Expedia have been excellent and the system saves so much time. We have 3 of our own websites and we can tailor our prices for each one automatically; ensuring we target different markets effectively.

    Pros

    Once set-up (by Ibex) the system is straight-forward to understand and use. It does help if you have some computer knowledge as you feel comfortable clicking options BUT the help guides in text and video format are excellent.

    Cons

    We'd like to see a couple of minor improvements to Guest Check-In Forms and have suggested these. If more users suggest them it will move up the queue to be implemented.

    However, it would be handy to have a "cost option" to have something implemented which - if others begin using it - could be refunded at a later date?

    Response from Seekom

    Hi Paul,
    Thank you for your positive review. We are introducing greater automation to enable our users to have design ccntrol of forms and reports. oneUP will be able to brief you of these changes coming.

    Yubo Z.
    Overall rating
    • Industry: Hospitality
    • Company size: 2-10 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 9.0 /10

    good company, good team, excellent support

    Reviewed on 2017/08/04

    well, more efficient to summary the data/ manage daily booking/even suport the boom gate

    well, more efficient to summary the data/ manage daily booking/even suport the boom gate

    Pros

    the team is best, prompt support always, patient, knowedgable, full of energy, keep develop the software

    Cons

    need offer a trouble trouter brochure, to save time of the team, I believe quite some questioins is frequently been asked by most operaters

    Response from Seekom

    Hi Yubo, Thanks for your positive review. We have help documentation which is accessible within the system but you can aslo access directly at http://help.ibexres.com/. However, our support team are always willing to assist.

    Stephen W.
    Overall rating
    • Industry: Hospitality
    • Company size: 2-10 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 5.0 /10

    Generally good ! But a disastrous link-up to Payment Express

    Reviewed on 2017/10/13

    Potentially, it is a great product, but the faults listed need addressing urgently if this is to be...

    Potentially, it is a great product, but the faults listed need addressing urgently if this is to be the case.

    Pros

    Operating 2 small guest houses (6 bedrooms each), we have used Ibex Seekom as our Channel Manager for several years. During that time they have saved us from having any significant booking issues. The UK support team is ever-helpful and nothing seems to be too much trouble.

    Cons

    To enable PCI compliance, Seekom have forged a link with a payment gateway, Payment Express - entirely understandable. Unfortunately, however, they appear to have entrusted the development process to people who would seem to have little or no idea about how the industry operates. Specifically, they have provided a screen for charging a stored card where it is not possible to store a Merchant Reference for onward transmission to Payment Express (despite appearing to do so!); they have not recognised a Merchant Reference can be important to the service provider for all sorts of reasons - in our case, bank reconciliations. Also, they have failed to recognise that, with luck and a bit of effort, guests return! The service provider will wish to avoid asking for card details each time they enter a booking. Currently, there is no way of linking to a card stored within Payment Express under that guest's name. In summary, they have developed software that works well for capturing card data, but is dysfunctional when it comes to the charging side of things! Hopefully they will resolve these issues urgently, which would make this a far more valuable product and cause me to be more positive.

    Response from Seekom

    We are happy to advise that we are planning enhancements that will resolve the problems outlined in your review.

    The first enhancement is that the merchant reference that is referred to has been different depending on the source of the booking. This has made it difficult to reconcile. Our users will soon be able to read a reference from payment express and easily find it in iBex independent of the booking source.

    The second enhancement will enable users to store the token against a customer instead of a booking. That will allow the card to be charged for multiple bookings if the customer has agreed to a standing charge.

    We trust these enhancements will resolve the issues that have been raised.

    Keith D.
    Overall rating
    • Company size: 2-10 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    One of the rep from Seekom was very patient with us. You do not update your website often and...

    Reviewed on 2018/04/10

    Pros

    It is logical and always changing with the times. I find it easy to use and I really on it for the running of the business.

    Cons

    The 'help section' needs to be easier to find what you are looking for. I go around in circles and don't seem to find the answer for what I want help with.

    Response from Seekom

    Hi Keith,
    Thank you for your review and we agree that we need to extensively re work our help documentation and have added it into our project list.
    Regards, Nicky

    Adam W.
    Overall rating
    • Industry: Sports
    • Company size: 2-10 Employees
    • Used Daily for 6-12 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Great product backed by a great team

    Reviewed on 2017/04/12

    We feel that our booking requirements are out of ordinary and doubted that we could ever find a...

    We feel that our booking requirements are out of ordinary and doubted that we could ever find a booking system that would work with our challenging requirements. The team at Seekom have gone above and beyond displaying professionalism and proficiency to meet our needs. From the initial consultation right down to the final release, all layers of the team have displayed excellent service and delivered on their promises (which is very hard to find). We would certainly recommend both their product and support team.

    Pros

    Good platform
    Excellent customer service
    Ability to adapt system to our needs

    Cons

    Backend can take some time to get used to but this is made easy by an excellent customer service team who are more than happy to help.

    Response from Seekom

    Thanks for such a lovely review Adam. We look forward to continuing to support your operation.
    Regards, Nicky

    Showing 5 reviews of 19 Read all reviews

    iBex PMS FAQs

    Below are some frequently asked questions for iBex PMS.

    iBex PMS offers the following pricing plans:

    • Starting from: US$63,00/month
    • Pricing model: Subscription
    • Free Trial: Available

    Pricing based on number of units, plus plan and features selected Standard package configurations include: ENTRY (starter): $63 per month PROFESSIONAL (comprehensive): $95 per month ENTERPRISE (the works): $229 per month Contact Seekom for a custom package configuration and plan quote.

    iBex PMS has the following typical customers:

    2-10, 11-50, 51-200, 201-500

    iBex PMS supports the following languages:

    English

    iBex PMS supports the following devices:

    iBex PMS integrates with the following applications:

    PayPal, Xero

    iBex PMS offers the following support options:

    Email/Help Desk, Phone Support, Chat

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