About Chaser

Chaser provides market-leading accounts receivable automation software and credit control services.

Chaser users:
- Get invoices paid 16+ days sooner
- Save 15+ hours per week on accounts receivable tasks
- Reduce days sales outstanding by 25% +
- Maintain great customer relationships

Xero App Partner of the Year 2016 & App Partner of the Month August 2019. Three-time Cloud App of the Year winner (2017-2019, Accounting Excellent Awards).

Pricing starting from:

US$40,00/month

  • Free Version
  • Free Trial
  • Subscription

Key benefits of Chaser

Automate without losing the human-touch

  • Ensure customers never know you’re using an automated system, with chasers sent from your usual email address, with your regular email signature and branding
  • Match your business’ communication style with fully customisable reminder templates
  • Personalise every reminder automatically, by pulling in desired data, such as customer names, amount owed and due dates

    Make it easier for customers to pay you

  • Give all your customers access to a dedicated Payment Portal
  • Offer multiple payment options to suit your customers’ needs in one location, including instant card payments
  • Reduce your time on payment admin, as all relevant documentation and details are readily available to customers in their portal
  • Keep customers informed with full visibility on accounts payable and previous payments
  • Improve communications by easily adding notes and contact details to customers’ portals

    Optimise your accounts receivable process

  • Build great customer relationships, with automated ‘thank you’ messages on receipt of payments
  • Avoid bombarding customers, by automatically grouping multiple invoices into a single reminder
  • Identify areas for improvement with real-time reports on your AR performance
  • Gain a better understanding of customer payment behaviours with your customer insights report
  • Make informed decisions on which customers to continue granting credit to, with your risk report
  • Escalate problem invoices easily to Chaser’s friendly and experienced in-house collections team

    Schedule payment reminders at the best time

  • Create unlimited custom schedules that suit your different groups of customers, such as good payers, bad payers, or long-term clients
  • Schedule as many payment reminders as you require, at intervals you choose
  • Select the best days and times to send reminders and automatically avoid sending reminders outside working hours, on weekends or bank holidays
  • Escalate the sender of payment reminders to a more senior figure automatically, when customers haven’t paid after a specified period

    Keep track of all chasing activity in one place

  • View a consolidated communication history for every invoice and every customer in your CRM
  • Capture all reminders sent and all replies from customers automatically
  • Reconcile with your accounting system automatically, so you never chase a paid invoice
  • Include notes from phone calls, set reminders, and assign follow up tasks to your teammates

  • Devices

    Business size

    S M L

    Markets

    Australia, Brazil, Canada, China, Germany, Spain, France, United Kingdom, Ireland, India, Portugal, Singapore, United States

    Supported Languages

    English

    Pricing starting from:

    US$40,00/month

    • Free Version
    • Free Trial
    • Subscription

    Images

    Chaser Software - Automate without losing the human touch: Ensure customers never know you’re using an automated system, with chasers sent from your usual email address, with your regular email signature and branding.
    Chaser Software - Make it easier for customers to pay you: Give all your customers access to a dedicated Payment Portal, offer multiple payment options to suit your customers’ needs in one location, including instant card payments
    Chaser Software - Optimise your accounts receivable process: Build great customer relationships, with automated ‘thank you’ messages on receipt of payments, identify areas for improvement with real-time reports on your AR performance, automatically group multiple invoices
    Chaser Software - Schedule payment reminders at the best time: Create unlimited custom schedules that suit your different groups of customers, such as good payers, bad payers, or long-term clients, schedule as many payment reminders as you require, at intervals you choose
    Chaser Software - Keep track of all chasing activity in one place: View a consolidated communication history for every invoice and every customer in your CRM, capture all reminders sent and all replies from customers automatically
    Chaser Software - Easily escalate problem invoices to Chaser's integrated, friendly debt recovery service. Using in-house, ethically trained collectors, we believe bad debts does not need to mean bad relationships. Recover payments in an agreeable manner.
    View 9 more
    Chaser video
    Chaser video
    Chaser video
    Chaser Software - Automate without losing the human touch: Ensure customers never know you’re using an automated system, with chasers sent from your usual email address, with your regular email signature and branding. Chaser Software - Make it easier for customers to pay you: Give all your customers access to a dedicated Payment Portal, offer multiple payment options to suit your customers’ needs in one location, including instant card payments Chaser Software - Optimise your accounts receivable process: Build great customer relationships, with automated ‘thank you’ messages on receipt of payments, identify areas for improvement with real-time reports on your AR performance, automatically group multiple invoices Chaser Software - Schedule payment reminders at the best time: Create unlimited custom schedules that suit your different groups of customers, such as good payers, bad payers, or long-term clients, schedule as many payment reminders as you require, at intervals you choose Chaser Software - Keep track of all chasing activity in one place: View a consolidated communication history for every invoice and every customer in your CRM, capture all reminders sent and all replies from customers automatically Chaser Software - Easily escalate problem invoices to Chaser's integrated, friendly debt recovery service. Using in-house, ethically trained collectors, we believe bad debts does not need to mean bad relationships. Recover payments in an agreeable manner.

    Features

    Total features of Chaser: 37

    • ACH Payment Processing
    • Account Reconciliation
    • Accounting Integration
    • Activity Dashboard
    • Activity Tracking
    • Aging Tracking
    • Alerts/Notifications
    • Automated Scheduling
    • Bank Reconciliation
    • Billing & Invoicing
    • Cash Flow Management
    • Cash Management
    • Client Management
    • Collection Agencies
    • Collections Management
    • Commission Management
    • Contact Database
    • Customer Statements
    • Customizable Templates
    • Data Import/Export
    • Electronic Payments
    • Email Templates
    • Financial Management
    • Historical Reporting
    • In-House Collections
    • Invoice Management
    • Multi-Currency
    • Online Payments
    • Partial Payments
    • Payment Plans
    • Real Time Data
    • Receivables Ledger
    • Reminders
    • Search/Filter
    • Template Management
    • Third Party Integrations
    • User Management

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    Reviews

    Overall rating

    4,9 /5
    (44)
    Value for Money
    4,9/5
    Features
    4,8/5
    Ease of Use
    4,9/5
    Customer Support
    4,9/5

    Already have Chaser?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

    Write a Review!
    Showing 5 reviews of 44
    Hinal K.
    Overall rating
    • Industry: Marketing & Advertising
    • Company size: 51-200 Employees
    • Used Weekly for 6-12 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Personalized Emails without the Time and Hassle

    Reviewed on 2021/03/29

    Pros

    * sends what looks like personalized emails to our clients and solicits a response
    * is automated so all invoices can be prioritized instead of just delinquent ones - the early follow up helps keep our invoices top of mind with our clients
    * increases the amount and time to collection
    * keeps all communication logged in the software so anyone on the team can see the trail

    Cons

    * wish there was a way to easily send the initial invoices via this software - however don't think its a feature for any A/R collections tool
    * if we could see the improved time to collection overall and/or for certain clients from a certain period (DSO) compared to a prior period that would be very cool - and helpful to make a case to keep the software to management

    Alternatives Considered

    InvoiceSherpa and Debtor Daddy

    Response from Chaser

    Hi Hinal,

    Thank you so much for this review. It's great to hear that you have had a positive experience with Chaser.

    Thank you so much for the honest feedback, it is very helpful for us to keep developing and to keep releasing valuable features to you and the rest of our users.

    If you have any questions at all. Please get in touch at [email protected]

    Many thanks again,

    The Chaser Team

    Jonathan F.
    Overall rating
    • Industry: Information Technology & Services
    • Company size: 2-10 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Chaser is easy to use and has saved us many hours . The interface is very clear and intuitive.

    Reviewed on 2017/06/12

    Reduction in debtor days. Improved cashflow. Much better understanding of credit control and the...

    Reduction in debtor days. Improved cashflow. Much better understanding of credit control and the benefits of intelligent automation.

    Pros

    We have been using Chaser since August '14. I highly recommend implementing it into any businesses' Xero setup. Within a couple of months we noticed a dramatic decrease in debtor days. It has more than paid for itself financially, in fact there is a definite return on investment.

    We have had positive feedback from our clients as they are impressed with how efficient our credit control systems are. With the direct bank feed into Xero, once the payment has been reconciled, Chaser can be set to send out an automatic 'Thank you for paying' email. This is a great feature.

    Implementing Xero in my business was one of the best business decisions I have made and in turn, implementing Chaser for our credit control has proved to be an excellent decision.

    Abigail H.
    Overall rating
    • Industry: Information Technology & Services
    • Company size: 11-50 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 8.0 /10

    Chaser & collections review

    Reviewed on 2020/12/10

    The overall experience with Chaser is great, no issues other than the slight niggle mentioned above.

    The overall experience with Chaser is great, no issues other than the slight niggle mentioned above.

    Pros

    Recently we have started using the collections feature and this has resulted in a payment of a couple of long outstanding invoices which we were pleased about. Easy to submit information for the collections team, quick and informative updates from the team too.

    Cons

    When our clients respond to chaser emails, we cannot reply directly. We have to re-type their address in order to send a response to them and sometimes I forget to do so which results in a bounce back.

    Kerri E.
    Overall rating
    • Industry: Mechanical or Industrial Engineering
    • Company size: 51-200 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Timesaving!

    Reviewed on 2021/03/19

    Fantastic programme with great customer support. the team at Chaser are always ready to listen to...

    Fantastic programme with great customer support. the team at Chaser are always ready to listen to suggestions or improvements too.

    Pros

    We have been using this programme for about 2 years now. It makes the process of credit control seamless, we have over 200 customers so the ability to make notes and in effect keep a diary is what I like most. All the information I need and history on the customer is in front of me, especially when I have bad debt to chase.

    Cons

    I wish the programme included credit notes.

    Response from Chaser

    Hi Kerri,

    Thank you for your kind words. It's great to hear the positive impact that Chaser has had on your credit control process.

    Thank you for your feedback. We really appreciate and encourage your feedback as it helps us identify where we need to improve.

    Please let us know if you have any questions or need help with anything credit control related.

    Many thanks,

    The Chaser Team

    Gavin C.
    Overall rating
    • Industry: Retail
    • Company size: 11-50 Employees
    • Used Daily for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Intuitive and easy to use

    Reviewed on 2021/03/26

    Pros

    Love the monthly statements, saves so much manual work, and feed back from customers is always good.

    Being able to tailor the chaser emails dependent on customer group ensures we can offer the best customer service. The service we offer is global, as such we need to take this into consideration with our approach.

    Daily email summary prior to the chaser email being sent ensures we are not chasing customer unnecessarily.

    Overall a great product we can continue to use as the company grows.

    Cons

    No cons - we continue to review our approach and can easily change this as we require.

    Response from Chaser

    Hi Gavin,

    Thank you so much for your positive review. We are really happy to hear that you have had enjoyed using the Chaser software.

    If you have any questions at all or need help with anything Credit Control related. Please get in touch at [email protected]

    Many thanks again,

    The Chaser Team

    Showing 5 reviews of 44 Read all reviews

    Chaser FAQs

    Below are some frequently asked questions for Chaser.

    Chaser offers the following pricing plans:

    • Starting from: US$40,00/month
    • Pricing model: Subscription
    • Free Trial: Available

    Chaser offers specific pricing information for users of the following regions: Australia, Europe, New Zealand, United Kingdom, United States. For the rest of the world, Chaser's pricing in USD is as follows: BASIC plan: $35 per month STANDARD plan: $95 per month PROFESSIONAL plan: $125 per month ENTERPRISE plan: $325 per month

    Chaser has the following typical customers:

    2-10, 11-50, 51-200, 201-500, 501-1 000, 1 001+

    Chaser supports the following languages:

    English

    Chaser supports the following devices:

    Chaser integrates with the following applications:

    AccountsIQ, Dynamics 365, Dynamics 365 Business Central, Dynamics 365 Business Central for Fund Accounting, FreeAgent, FreshBooks, MYOB Advanced, MYOB Business, Quickbooks Online, Sage Business Cloud Accounting, Xero

    Chaser offers the following support options:

    Email/Help Desk, FAQs/Forum, Knowledge Base, Chat

    Related categories

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