Brilliant Directories

Brilliant Directories

All-in-one directory & member management software

4.7/5 (555 reviews)

Brilliant Directories Overview

Brilliant Directories is a cloud-based directory software which allows users to create directory websites using built-in themes, with tools for lead generation, member management, payment processing, and more. The system is designed for online member communities and associations of all sizes, and is available through subscription or one-time payment.

Brilliant Directories includes customizable themes, enabling users to create custom sites no matter their level of experience. Company logo and images can be uploaded, and users can control the layout, colors, and font styles of site pages. Developer tools are also included, allowing advanced site customization, widget editing, and custom theme creation. Built-in search modules let website visitors search for content and members by category, location, keyword, or other criteria, and dropdown menus can be customized.

Multiple membership packages can be created, with free and paid levels, and support for monthly, semi-annual, and annual billing. More than 40 member access restrictions and privileges allow users to control the benefits of every membership level. Member subscriptions, transaction histories, email histories, and other information can be viewed and tracked. Existing members can be imported from CSV files, geocoded, and sorted into categories. Member form fields can also be customized. The integrated payment system allows users to process one-time payments and sell subscriptions with automated recurring payments, and tools for managing refunds, outstanding balances, and more.

The email marketing tools in Brilliant Directories allows users to manage scheduled email campaigns and newsletters, with more than 50 customizable email templates included, covering account upgrade confirmations, welcome emails, forgotten passwords, and more. Site visitors can subscribe to receive newsletters, and users can segment member and contact lists to target marketing emails.

Pricing

Starting from
US$95,00/month
Pricing options
Free Trial
One Time License
Subscription
Value for money

Devices

Business size

S
M
L

Markets

Australia, Canada, United Kingdom, United States

Supported Languages

English

Brilliant Directories Reviews

Overall rating
4.7/5
97% positive reviews
412
Excellent
126
Very good
13
Average
3
Poor
1
Terrible
Steve C.

These guys are truly passionate about letting normal people own productive and customisable websites

Used Daily for 1+ year
Reviewed on 2018/07/24
Review Source: Capterra

I managed to create a website which allows me to work from home and make some extra money to help with the bills. I created a top-notch website with no knowledge of programming or coding, thanks to the great work done behind the scenes by everyone involved with Brilliant Directories. They are truly passionate about their work, and it shows.

Pros

My previous website built by another company started falling to pieces due to the fact that the programmers wanted to charge me an arm and a leg for every comma or full stop I needed to add. I could not do any alterations myself, even though they had promised that I would own the code. In the end, I lost all my google rankings and it became ineffective. I was about to lose all my members and 3 years of hard work.
I am so glad that after some research, I found this great company who ticked all the boxes of my requirements.
First, I wanted to be able to customise all the site pages. Not just the design features. I needed to be able to create new customised pages, in order to allow me to develop my original concept. As well, I wanted this flexibility to be able to keep the website relevant as time went by.
Secondly, I wanted to have a support team which is expert and dedicated to this site. The main clincher is that the support is included for free with the package you buy, and not charged separately for every minor issue one will invariably encounter along the way. The exception to this is when you need to do some major changes which will affect the whole system. The job you require is quoted by select programmers, who do a great job.
The forte of brilliant directories is their amazing documentation, video tutorials and the Webinar Wednesdays. Go through these and you can learn how to manage your site inside and out. They hold nothing back. Cannot thank them enough.

Cons

Even though Brilliant Directories offer website templates for most types of businesses, varying from Yellow pages type, to Real Estate to Events to Jobs, if you have a website concept that doesn't fit exactly into a template, then you need to do some customisation. For this you need to pay extra.
The learning curve increases the more different your concept varies from the templates. There are so many possibilities with this software, that you can never really master it all, especially if you have no coding knowledge like myself.
However, considering the low entry fee, and that most businesses are covered by the templates, then the chance of any major software customisation you might need are minimal. Anyway, to their credit, they are constantly updating the basic structure with new functions and this is decreasing the need of customisation.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Doris F.

Brilliant and Caring!!!!

Used Daily for 6-12 months
Reviewed on 2016/11/04
Review Source: Capterra

I'm grateful that I found brilliant directories, the fact that the support team is so patient, understanding, and eager to help my business grow is amazing. I feel like I not only found a great product, but I'm a part of a business family that's down to earth, and genuinely want my business to be successful. I'll never forget what Jason did for me, for anyone to take the time to give valuable help and advice at no cost says a lot to me about that person's character. I'm just so thankful to have found a company that's not all about just making a quick buck off of you, but that really wants to see your business succeed. Thank you so much Jason, and the entire support team, you guys are AWESOME!!!!!

Pros

I like most about this product is the ease of the video tutorials, and the prompt response from the support teams, they really helped me set up my directory with minimal stress.

Cons

I don't like that I'm not able to understand the development side of the software. Things that I'd like to implement into my site I'm not able to, because I don't know how to read codes, and scripts.

Response from Brilliant Directories

Hi Doris. We can't thank you enough for your amazing feedback. We're thrilled that you've been successful with the software.

Regarding the major customizations that may require some coding, we hear your complaints. This is our development teams number one priority at the moment. We truly do appreciate your honest review. It's what helps us continue to improve the software for our amazing users like yourself :)

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Victoria B.

Good software, but must know HTML, CSS and Javascript to get the full benefit

Used Daily for 1-5 months
Reviewed on 2016/09/03
Review Source: Capterra

There was definitely a learning curve with this software. I was not aware that so much HTML knowledge was necessary. Even the support is answered in a way that tells you to go in and change some HTML, which I think is misleading. I am not that knowledgeable in programming languages and I'm finding it difficult to go in and make some of the changes I need to make. The term 'widget' is also misleading. I'm sure the designers/creators know that many of us are coming from WordPress and for the most part, their widgets do not need extensive editing via HTML to do what you need. With BD, there is no WYSIWYG editor for the widgets which makes it nearly impossible to get the widget to do the things you need unless you hire a developer, which brings me back to some of the features being misleading. If you are like me and running a one-person show, you will not be able to pay thousands or even hundreds of dollars to get a widget to display differently, something that should be easily editable via a WYSIWYG editor. Also, searching for which widget controls what is confusing, even when viewing your website as an admin. I think this is powerful software and I can appreciate the time spent developing it, however I think more consideration needs to be given to those who are not developers. It's only fair.

Pros

I like the payment features, especially the fact that members can upgrade their plan on their own. I also like that the software comes with payment processing built right in. The geolocation is also a great feature.

Cons

As I stated above, too much programming knowledge is needed to get the full use of the software. I think future updates need to address this issue and help make it more user-friendly. Also, it is difficult sometimes to find where you need to go to make certain updates - the section titles are not clear.

Response from Brilliant Directories

Hi Victoria, thanks so much for your feedback! The Brilliant Directories platform was designed so that anyone, despite their experience level with HTML or CSS, can successfully launch and manage a directory website. While more complex edits and customizations do require the editing of some HTML or CSS, the majority of the website settings are either point-and-click or drag-and-drop. We truly do value your input and will be sure to keep your suggestions in mind for our future updates. Many of our upcoming updates do reflect your suggestions to incorporate even more point-and-click options that don't require any HTML or CSS knowledge. We love hearing what our users have to say so that we can continue making the platform even more easy to use. Thanks for the review!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

8.0/10
Paul W.

The only Directory platform you'll want or need...

Used Daily for 6-12 months
Reviewed on 2016/07/21
Review Source: Capterra

I wanted to open an online directory and did my research online. I didn't have alot of money or time and wanted something easy to setup without hours and dollars spent customising as i'm a perfectionist.

Enter BrilliantDirectories.com

I paid their comparatively tiny fee and placed the directory theme on my domain. The default theme is good but the ability to edit it is very easy so I spent a while changing the theme to my liking.

The SEO,features and everything required to run an online directory are included and I imported some businesses very easily. Note , their admin shows a 10GB LIMIT but this can be ignored , I went over the limit of data but BD allow this so there are no limitations when using BrilliantDirectories.

The site is currently live at PURELOCAL.com.au and it is great.

I highly suggest purchasing the lifetime licence , 1 domain lifetime licence is what I got but am considering spending a little more to get lifetime licences for 5 domains. Their server appears to have constant uptime and all server/ftp/etc edits can be done including htaccess , gzip , ssl , security , optimisation , etc.

There is 1 other service offering the same .. service..which I viewed online but their default themes were ugly and their prices higher.

In terms of support with your BD site - they have an online forum and ticket system which will answer your questions within 1-2 days. Because they are popular they answer alot of support tickets therefore I wouldn't demand an immediate answer as your request takes 1-2 days to investigate and aptly respond to. All you need to perfect or edit the design of your BD store is a mediocre knowledge of CSS - but if you're not computer savvy at all , you'll still be able to run your own great looking online directory...

I'm rating BrilliantDirectories a 4.9/5 ... if you're a user of BD and require my help with something , please contact me through PURELOCAL AUSTRALIA.

All the best and best of luck with your BD site!

PAUL

Pros

AFFORDABLE
EASY TO USE
NO COMPETITION
GOOD TECHNICAL SUPPORT
HIGH QUALITY TEMPLATES
GOOD SEO
RELIABLE SERVERS
ALL BASES COVERED
HIGHLY CUSTOMISABLE

Cons

NO CONS THAT COME TO MIND

Response from Brilliant Directories

Hi Paul,

Thanks so much for the stunning review - we're glad your directory has taken off without a hitch!

We understand how important good tech support is to our customers. We typically respond to tickets within 1 business day, though we do appreciate your understanding if it takes slightly longer.

Our team is always just a click away to help make your dream website a reality. Cheers!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Susan F.

Confused by support emails and options

Reviewed on 2015/05/19
Review Source: Capterra

Have been getting regular emails about support. One that arrived the other day said would cost $2000. to set up my website, and want to know, how much of a setup is that?

Will you find an appropriate template?
Set colors?
Upload my logo?

Discuss with me and set options for membership levels?

Discuss with me and upload categories from plan?

Can you send me any links from websites you did the setup and they went live?

In addition I recall asking for basic training but no one got back to me about a time to set that up. Instead I got an email to complete to get developer bids. Seems like I'm responding to your emails request for response, and not sure if anyone is actually reading them and responding... which leaves me confused.

Hiring a developer may be too expensive for me. The other day I responded to one of your emails and attached the startup plan excel document and you said you could set up my website for $200. if that includes colorizing, choosing a template that will shine, communicating with me so categories and membership levels are good, my logo is uploaded and looking good on background and my site looks professional, and is truly ready to go... ready to sell... ready to use to look up local restaurants, etc. Great! Bottomline is if you can get me up and going, looking and working good for $200., will use my logo, and discuss with me how to manage the site, I would love to move ahead and do that, and want to know how to get that clarified and move forward. Right now I'm confused as to how to find out more details about the levels of support, what I really get (such as I have a domain at godaddy or hostgator so how does that work?), and seems when I do respond to your emails for support -- like I thought I booked a getting started session request -- yet no one got back to me with a response about actually setting up the training time. So am confused and want to forge ahead... otherwise... love you folks :)

Thanks!

Response from Brilliant Directories

Hi Susan,

Thank you for your message. We are always happy to help - especially if this is your first directory website with us.

99% of users can start customizing their sites with colors, images, text, membership levels and more after watching some of the GETTING STARTED video guides.

Here's a link to find some easy video guides to show you how to set up all the aspects of your directory website.

The first video is "WELCOME TO BRILLIANT DIRECTORIES":

http://support.brilliantdirectories.com/support/solutions/articles/5000610378-welcome-to-brilliant-directories

It shows first-time users some of the most basic features of the software. As always, please feel free to browse our Knowledge Base and join discussions in the community forums here:

http://support.brilliantdirectories.com/support/discussions/5000044830

We wish you great success with your directory website. Help is just a click away!

- Brilliant Directories

Rating breakdown

Ease of Use
Customer Support

Brilliant Directories Pricing

Starting from
US$95,00/month
Pricing options
Free Trial
One Time License
Subscription
Value for money

Starter Monthly: $95/month
Power Monthly: $195/month
Power One-Time Pay: $1450 one-time

Brilliant Directories Features

  • API
  • Electronic Payments
  • Search Functionality

  • Accounting Integration
  • Activity Dashboard
  • Activity Tracking
  • Automatic Notifications
  • Automatic Reminders
  • Billing & Invoicing
  • Calendar Management
  • Customer Database
  • Customizable Reporting
  • Data Import/Export
  • Document Storage
  • Inventory Management
  • Inventory Tracking
  • Invoice Management
  • Real Time Data
  • Reporting & Statistics
  • Third Party Integration

Additional information for Brilliant Directories

Key features of Brilliant Directories

  • 1-click member upgrades
  • Article publisher
  • Automated recurring payments
  • Business listings
  • Classified ads
  • Contact list manager
  • Coupon publisher
  • Custom form fields
  • Customizable branding
  • Dropdown menu builder
  • Email forwarding
  • Email templates
  • Events publisher
  • Homepage image slideshow
  • Homepage search module
  • Job listings
  • Lead management
  • Member management
  • Membership plan builder
  • Newsletter management
  • Payment gateway plugins
  • Payment processing
  • Photo albums
  • Product listings
  • Property listings
  • Ratings & reviews
  • Refund management
  • Website publishing tools
  • Website themes
  • YouTube & SoundCloud embed plugins

Benefits

  • Brilliant Directories offers customizable themes, with control over layouts, font styles, colors, and branding, and also includes a range of developer tools for advanced site customization and theme creation.

  • Users can customize the integrated search modules to allow visitors to find content and members by location, category, or keyword, and custom drop-down menus can also be created.

  • Free and paid membership packages can be created, with options for monthly, semi-annual, and annual billing, and more than 40 control for member access restrictions and privileges.

  • Integrated payment processing allows users to accept one-time payments and setup recurring subscriptions, with automated payments, tools for managing past-due payments, and sales of additional products and services.

  • The built-in library of over 50 customizable email templates covers welcome emails, forgotten passwords, account upgrade confirmations, and more, and users can also create and send newsletters to subscriber lists, and segment members for marketing communications.

  • Brilliant Directories FAQs

    Below are some frequently asked questions for Brilliant Directories.

    Q. What type of pricing plans does Brilliant Directories offer?

    Brilliant Directories offers the following pricing plans:

    Starting from: US$95,00/month

    Pricing model: One Time License, Subscription

    Free Trial: Available

    Starter Monthly: $95/month
    Power Monthly: $195/month
    Power One-Time Pay: $1450 one-time

    Q. What are the main features of Brilliant Directories?

    Brilliant Directories offers the following features:

    • 1-click member upgrades
    • Article publisher
    • Automated recurring payments
    • Business listings
    • Classified ads
    • Contact list manager
    • Coupon publisher
    • Custom form fields
    • Customizable branding
    • Dropdown menu builder
    • Email forwarding
    • Email templates
    • Events publisher
    • Homepage image slideshow
    • Homepage search module
    • Job listings
    • Lead management
    • Member management
    • Membership plan builder
    • Newsletter management
    • Payment gateway plugins
    • Payment processing
    • Photo albums
    • Product listings
    • Property listings
    • Ratings & reviews
    • Refund management
    • Website publishing tools
    • Website themes
    • YouTube & SoundCloud embed plugins

    Q. Who are the typical users of Brilliant Directories?

    Brilliant Directories has the following typical customers:

    Mid Size Business, Non Profit, Small Business

    Q. What languages does Brilliant Directories support?

    Brilliant Directories supports the following languages:

    English

    Q. What type of pricing plans does Brilliant Directories offer?

    Brilliant Directories has the following pricing plans:

    One Time License, Subscription

    Q. Does Brilliant Directories support mobile devices?

    Brilliant Directories supports the following devices:

    iPhone, iPad

    Q. What other apps does Brilliant Directories integrate with?

    Brilliant Directories integrates with the following applications:

    Authorize.net, Google Maps, PayPal, Stripe

    Q. What level of support does Brilliant Directories offer?

    Brilliant Directories offers the following support options:

    FAQs, Forum, Knowledge Base, Online Support, Video Tutorials