Workmates, from HR Cloud, is a web and mobile-app based business social networking and communication management software. It is designed for startups and small businesses looking for a team collaboration and employee engagement tool. Workmates helps businesses to promote team engagement, monitor employee productivity and boost employee collaboration. Hosted on a secure cloud facility, the solution can be accessed using a web browser on any Internet-enabled device or via native mobile apps for iPhone & Android devices.
Workmates' team collaboration feature allows users to engage with other team members and clients. Companies can create employee directories, where employees can search information about other employees, read their bios and connect with them via phone, email, Google Hangout, Skype or chat. With Workmates, companies can set up employee reward and recognition programs in which they can reward outperformers with certain gifts and benefits. Employees can also nominate one another for recognition and rewards, donate their winnings to charity, or transfer rewards to other employees. Companies can also set up a point redemption portal, where employees can redeem their winnings for gift cards, vouchers or even money.
Workmates offers seamless integration with leading collaboration apps including Slack, Google Suite, and Yammer. Users can also download Workmates app on their Android and iOS devices, and collaborate with their teammates from anywhere.
We had a bumpy start with our overall experience, but we've ended up in a great place and I'm super satisfied and pleased with the tool and customer service. As an HR professional, this has completely changed the way we bring in a new hire, improving the candidate experience, while making our lives easier by eliminating the manual aspects that come with onboarding. Customer support is fast, someone is always available. Since our roll-out, I've never had to wait on anyone to get back to me. It's almost instant! Thank you to HR Cloud for changing the experience!
I love how much you can customize and really tailor the system to fit the company's Onboarding needs. The tasks have proven to be super simple and fast for new hires to complete. I've seen a variety of new hires with different levels of technology knowledge jump in the system and handle all the items necessary to get them successfully onboarded into the company. We are a large company with many different hire types, and we've been able to customize each hire to receive what they need seamlessly. We use the tool strictly for onboarding, getting new hire documents complete and for that purpose we've had an awesome experience so far.
There are a few really advanced things that the system can't support. But most of the requests we've had, HR cloud has been able to produce down the road, or put it on the road map to roll out at a later time. The complex task feature is great, but I've noticed that downloading a document and completing that task can't successfully be completed on an iPhone (I've heard feedback that it can be done on an Android). Unless it's user error, this is what I've seen and heard with that specific task. I'd like to see the system have the capability to send direct e-mail communication to new hires and current employees, rather than it being a task to complete in the actual system. I'd like to also see the capability to increase the amount of user types within the system, and allow tasks or certain roles to be customized by the person, and not necessarily a user type.
My client started using HRCloud a little over a year ago and it's definitely improved their HR department's workflow. The Workmates app alone was worth it since they didn't even have a dedicated employee recognition system in place to begin with. The idea of a teamwork/engagement app did a lot more than they expected with regards to boosting morale, and they/I have already recommended it to other people in the industry.
I initially signed them up for a trial just because they needed a better onboarding solution since there was really just a disjointed collection of spreadsheets and paperwork. After toying around with everything a little more it they found it had a lot of other integrated features - ATS, benefits management, background checking, performance management, etc. They don't use even half of the features but it's nice to know they're there if and when they need them. I've been involved at every step and the support has been A+ since we started - I honestly think that's one of the biggest things that keeps us hooked to their products. We were completely overwhelmed when reviewing all the HR software options out there, but so far HR Cloud has been extremely helpful and hasn't given us a reason to look elsewhere.
It took my client a day or two to get situated with Onboard when we first signed up, but after talking on the phone with the company they walked us through the process. My client was setting everything up on day two and running full-steam on day three. Nothing is perfect, but this is as close as we've gotten when it comes to HRMS. We tried two other systems but we dropped one for being too cluttered, and the other for having underwhelming support during the install process.
HR Cloud is not just some software to store paperwork; the different apps are great and serve different purposes. Onboard, Asset Tracker, Workmates (like an internal Facebook), Kudos and Offboard help to not online streamline and simplify my workload, but also help to build employee morale.
My overall start with HR Cloud was a little rocky during implementation; partly because my company's structure is not the most straight-forward, but also because my implementation rep changed mid-way through the process. Luckily, my new rep is very knowledgeable and was able to help fix some mistakes that were made by the original rep.
We are live with the software now, and while there is a learning curve, overall it is easy to use. The best part is, if you do need help, their chat window in the bottom right is fast and simple (if you can easily explain your problem in written form). The Customer Service reps are fast to respond and typically have no trouble getting you an answer.
Overall my experience has been positive, despite a few bumps in the road. Certainly, recommend this software for any HR Professional trying to streamline their processes and keep better records.
The Onboard Checklists are great to streamline new hires, and ensure nothing is missed; but I really love ALL of the apps for this software.
On-boarding existing employees once the software implementation has completed is not the easiest. If the employee has worked for the company longer than 999 days, you cannot just simply use a pre-established checklist, but instead need to select individual tasks for them to complete. The 'Pro' for this is that a task like "Assign Work Phone Ext." won't just automatically get assigned, because at 999 days they probably already have an extension, but the 'Con' is that if you have 30 employees, in 5 different departments, and the need tasks from multiple checklists, it becomes very hard to ensure you click each task that pertains to their title only.
HR Cloud Onboard makes it easier to communicate to the rest of the collegues and new employees all the task that need to be completed in the onboarding process. It eliminates the calls/emails to specific people in company in charge of the individual tasks (Finance, Backoffice, Newhire's manager, IT department...) Workflow emails especially facilitate this process.
Regarding the HR Cloud support and consultants, they are always at our disposal and they always go one step further to meet our business demands. Grga is with us from the beginning of the implementation process, through all of our demands for specific adaptations of this application. He answers to our emails no later than within a day, proposes a workaround solution if our initial idea is not possible to execute at the time and we can rely on him to notice the mistakes we sometimes make because he is not just the executor but a critical thinker also.
HR Cloud does not meet our business needs entirely, what is understandable because it isn't a tailor-made solution just for our company. But what is important, they consider every of our demands and try to customize it the best that they can at that moment. That is the thing about them that we value the most and hope that we'll keep that relationship and that we'll keep growing together.
We utilized HR Cloud to move from 100% paper records to electronic records for employee information. HR Cloud has been helpful for storing older scanned forms and for producing and organizing electronic forms when onboarding new hires.
We have been using HR Cloud for approximately 4 months. The interface is relatively clean and easy for our human resource manager and employees to use.
We considered several other cloud-based HR programs in addition to HR Cloud, including Zenefits, BambooHR and ADP. One thing that was a little concerning was that HR Cloud had many less reviews than the others on various websites, the Apple Store and Google Play. We can't explain why this was, but one thing the reviews consistently stated was that their customer support was very good. This was important to us because we had no prior experience with HR software - and it turned out to be so true! It's been our experience that HR Cloud reps are incredibly personable and knowledgeable and they are readily available via email or video call.
One other thing that may be helpful for some: We have a number of Spanish-speaking employees, so we were interested in a program that could be optimized in Spanish. Even though HR Cloud doesn't offer their content in Spanish, they are optimized for the web and our employees simply set up their browser (usually Chrome) to translate pages into Spanish. It seems to be working fine.
- Relatively straight-forward, easy to use
- Scales across our PC and mobile devices
- Highly customizable
- Helpful integration between Applicant Tracking and Onboard; allows us to post job openings to our website, Zip Recruiter, Monster, etc., receive applications electronically and manage within HR Cloud
- EXCELLENT customer service via phone; decent self-help online reference materials
- Good value for cost
- Some Onboard functionality is not intuitive, so it can be a little cumbersome and/or frustrating when first getting used to the system
- The mobile app and the People app within HR Cloud seem to be behind aspirations - both have limited functionality and we don't really use them
Contact HR Cloud for pricing information or a quote.
• Workmates offers an interactive, drag and drop interface that allows users to manage their operations smoothly.
• With real-time activity monitoring, managers can track team member activity and check in on ongoing projects.
• Detailed employee profiles can be used as the source of information on team members, their roles, status, contact info and social posts.
• Workmates' multi-channel communication features enables users to find and connect with anyone within the organization through a call, email or chat messages.
• The solution supports ideation with idea zones, where employees can participate, share and discuss new thoughts and ideas.
Below are some frequently asked questions for Workmates.
Workmates offers the following pricing plans:
Pricing model: Free, Subscription
Free Trial: Available
Contact HR Cloud for pricing information or a quote.
Workmates offers the following features:
Workmates has the following typical customers:
Workmates supports the following languages:
Workmates has the following pricing plans:
Workmates supports the following devices:
Workmates integrates with the following applications:
Beekeeper, G Suite, Office 365, OneLogin, Slack, Yammer
Workmates offers the following support options:
Online Support, Phone Support