Glew

Glew

eCommerce analytics tool for online sellers

4.4/5 (38 reviews)

Glew Overview

Glew is a multichannel eCommerce analytics tool for stores hosted on WooCommerce, Shopify and Magento offering customer insights, merchandise analytics and performance reports for online retailers and digital agencies. Users can connect all the platforms that run their business in one place, and extract, transform, load (ETL) data for seamless cross-channel reporting, and get actionable insights using data visualizations, automated reports, alerts and more.

Glew offers 30+ integrations for eCommerce, point of sale, marketing and advertising, inventory management, shipping, subscriptions, ERP and more. Glew can extract data from all of these sources and store it in intelligent data warehouses, transform it for accurate reporting, and deliver actionable insights to help users grow their business. With advanced analytics for performance, customers, products, marketing channels and more, Glew provides improved access to data, helping users make smarter decisions for their store.

Pricing

Starting from
US$199,00/month
Pricing options
Free Trial
Subscription
Value for money

Devices

Business size

S
M
L

Markets

United States

Supported Languages

English

Glew Reviews

Overall rating
4.4/5
87% positive reviews
28
Excellent
5
Very good
1
Average
0
Poor
4
Terrible
Jonathan j S.

The best "SNAPSHOT" Solution to Understand your eCommerce Business!

Used Daily for 6-12 months
Reviewed on 2019/10/16
Review Source: Capterra

Glew has been an absolute dream to work with. We started with our rep who later transitioned to our primary support contact as well. The team is clearly passionate about the product and it shows. Thier commitment to product development and consumer education is by far my favorite aspect.

They host regular webinars, not just training on the product but on bigger industry trends in understanding attribution modeling, acquisition tactics and how to incorporate this data into your decision-making and marketing plans.

This is a huge step plus and helps provide the knowledge and data for you and your team to grow your business.

Pros

Glew.io really excels at thing - putting easy to comprehend dashboards at your fingertips with actionable insights for managing your e-commerce business. Whether it's daily reports for you to act on, or delving into rich history of reports for trends forecasts, Glew thrives in merrying in all data from your connected platforms into an easy to understand and customize report.

I can quickly see inventory velocity, conversion rate trends, channel marketing gains all coming in from analytics, marketing and CMS system playing together seamlessly.

What's best, it's great to share and show snippets to stakeholders with ease, but quickly make custom reports or facet down on the data for your day-to-day to find actionable insights to grow your business.

This is all on top a responsive staff and tech support team that has supported us growing from 1 site to 10 sites in less than a year.

Cons

Like all aggregator data platforms, not everything is supported or can provide all things to all users.

That said, with 3 months on the platform - Glew surprised us by regular adding new integrations and debuting a new one for Salesforce that help complete the complete Stack for us.

It's worth noting, Glew does not replace your analytics platforms such as GA, Adobe or built-in reporting with your CMS. It merely enhances them and make the data digestable and multi-faceted by merging all of these sources for new analysis.

This does require you have your analytics set-up correctly. So make sure GOALs, KPIs and funnels are configured correctly on the primary system or they will just give you bad data once imported into Glew.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

9.0/10
Nihar K.

All in one eCommerce strategy planning machine

Used Daily for 1+ year
Reviewed on 2018/12/06
Review Source: Capterra

As an Shopify Plus Partner agency, our many merchants that are using our white labeled version of the platform (https://analytics.roswellstudios.com) provides a personal touch - which is awesome. We've dubbed it Roswell Analytics (powered by Glew Plus). It solves our merchants main problem: where should I spend my time and money to get the best ROI. Simply put - Glew provides the answer.

Pros

As an executive in the eCommerce ecosystem, I rarely give a platform 5 stars across the board. However when reps from the Glew platform approached me, he didn't try to sell me on the platform, he worked with me to help empower my merchants to understand how the holistic approach to analytics is the only way to strategically advance your KPIs. As a Shopify Plus Partner, Roswell Studios provides design, development AND strategy / consulting. The Glew platform has enabled us to provide a 4th dimension solution to the age old question - what is working, how and why?

By connecting a dozen analytics dashboards in one central place, and combining the granular filtering, with profitability gauges (through the input of COGS) - our merchants can assess, with agility, whether to spend more on paid ads, social ads, email marketing, SEO etc. So - instead of having 7 tabs open - exporting to XLS, then using pivot tables and other madness to engage in quantitative analysis - Glew does it for you in a matter of a few clicks. Just connect your eComm platform, Google Analytics, email service provider, Ad Words, Bing Ads, Facebook, Subscription App, Shipping Platform, Rewards Platform etc. - and utilize the built in reports to get going. Custom reports are a cinch. And if our merchants need a more in depth analysis that isn't out of the box - we access MODE to engage in the BI tunnel to create super customized reports (does require development however).

Cons

All of the integrations can initially seem intimidating - and then understanding their attribution model (first order attribution: https://glew.io/making-sense-attribution-modeling/) - and making sense of it versus Google's attribution model (last click) when your merchants are married to GA presented some initial challenges. However, reading further into the science / understanding of the attribution models and educating our merchants proved to be difficult, but eventually rewarding.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Stuart W.

Data made simple. Easy to use and always improving.

Used Daily for 1+ year
Reviewed on 2019/03/01
Review Source: Capterra

Responsive support, always improving the software, informative and hosting webinars that educate its users - there's a lot that I like about Glew.

Their communication by email is always on point (precise and to the point) keeping you in the loop with improvements, new features, software/data changes, and upcoming features. You always are left feeling that your money is well spent with Glew improving the software and bringing out new integrations. So many more e-commerce app and software providers could learn a thing or two here about not resting on their laurels and not updating their software to keep ahead of the curve.

Pros

Due to the data and reports that Glew provides and brings to the surface I have quicker access to reviewing our e-commerce practices.

Insights to LTV and campaigns now mean I can see what is making money long-term a hell of a lot easier and adjust our focus to those channels that are providing greater LTV per customer or better net profit margins - this also extends into brands and categories on the website.

Such a report previously as a small company was time consuming and meant a job list being negatively impacted. Glew cuts that time down to just mere minutes.

Cons

Not that it's Glew's fault, but the fact that I'm having to pay for this software in the first place when Bigcommerce shopping cart has the data, offers 'analytics' but is not focused on the stats we need unlike Glew.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Verified Reviewer

Top Notch Customer Service and Product

Used Daily for 1+ year
Reviewed on 2018/12/11
Review Source: Capterra

We have some very specific needs on the enterprise side. The team at Glew is always there for us no matter how big or how small the request. Our needs are unique as we use Glew's analytics for all our clients and the Glew team has become an extension of our company. There have been several calls where their team has provided invaluable insights and expertise that has lead to numerous clients of ours being very satisfied. Working with their team has been a pleasure as they always come prepared and with solutions to our challenges.
Highly recommend their service and their team. What ever you need done they find a way to do it.

Pros

I come from companies who use very sophisticated systems to gather and analyze data and Glew's prebuilt data sets are very useful because they help you to think of ways to analyze you data in areas you may have not thought about before. I love the way it looks and how I am able to with their team customize it based on what our clients needs are.

Cons

We have a unique design that we have worked with the Glew team to put together. They have done everything we have asked of them.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Chris E.

Daily Snapshot

Used Daily for 2+ years
Reviewed on 2018/12/11
Review Source: Capterra

With on-line marketing and the need for results, Glew provides as easy to read, user friendly snapshot of our performance. For the price, Glew provides a cost effective ideal solution for sales and marketing. A great product from a team who provides outstanding customer service. I recommend it for all of my representatives.

Pros

We love the daily snapshot in our management review meetings. Each morning we receive an automated email telling us the number of visitors and quick view of sales for the day. Ideal for a quick look as to if we are winning or losing. We can always dig into the details by logging into our dashboard.

Cons

Some may say the daily snapshot if very basic but for me it is exactly what I need. Quick view, easy to read and if I need more details I can always dig in.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10

Glew Pricing

Starting from
US$199,00/month
Pricing options
Free Trial
Subscription
Value for money

Pricing is based on annual revenue
- Under $1M: $199/month
- $1M-$5M: $399/month
- $5M-$10M: $599/month
- $10M-$15M: $799/month

Glew Plus: $2,599 /month *starts at $2,599 based on revenue/integrations.

Enterprise pricing is available for companies with an annual revenue of over $15M.

Get 10% off for 24 months, and 15% off for 36 months.

Glew Features

  • Activity Dashboard
  • Customizable Reporting
  • Data Filtering
  • Data Visualization
  • Real Time Analytics
  • Reporting & Statistics
  • Trend Analysis
  • Visual Analytics

  • API
  • Ad hoc Reporting
  • Business Intelligence
  • Charting
  • Collaboration Tools
  • Dashboard Creation
  • Data Import/Export
  • Drag & Drop Interface
  • Monitoring
  • Real Time Data
  • Real Time Reporting
  • Third Party Integration

Additional information for Glew

Key features of Glew

  • Analytics dashboards
  • Catalog management
  • Channel analytics
  • Channel profitability analytics
  • Cost of goods sold reporting
  • Customer analytics
  • Customer purchase behavior analytics
  • Daily performance snapshots
  • Data visualization
  • Loyalty program analytics
  • Monthly eCommerce reports
  • Multiple data sources
  • Product analytics
  • Store performance management
  • Trend analysis
  • Weekly updates
  • eCommerce reports

Benefits

  • Get more from data with simple, beautiful visualizations for everything from average order value to trending LTV with Glew.

  • Schedule and automate reports for better communication across teams - like a daily snapshot, a high-level performance review or a detailed advertising report.

  • Sync data across various sources automatically every hour to get continuous access to the most updated and accurate information.

  • Add unlimited historical data to see how customers, products or orders are trending with meaningful month-over-month, year-over-year and seasonal comparisons with Glew.

  • Add any team member to Glew - there's no cap on the number of users or seats on accounts.

  • Glew FAQs

    Below are some frequently asked questions for Glew.

    Q. What type of pricing plans does Glew offer?

    Glew offers the following pricing plans:

    Starting from: US$199,00/month

    Pricing model: Subscription

    Free Trial: Available

    Pricing is based on annual revenue
    - Under $1M: $199/month
    - $1M-$5M: $399/month
    - $5M-$10M: $599/month
    - $10M-$15M: $799/month

    Glew Plus: $2,599 /month *starts at $2,599 based on revenue/integrations.

    Enterprise pricing is available for companies with an annual revenue of over $15M.

    Get 10% off for 24 months, and 15% off for 36 months.

    Q. What are the main features of Glew?

    Glew offers the following features:

    • Analytics dashboards
    • Catalog management
    • Channel analytics
    • Channel profitability analytics
    • Cost of goods sold reporting
    • Customer analytics
    • Customer purchase behavior analytics
    • Daily performance snapshots
    • Data visualization
    • Loyalty program analytics
    • Monthly eCommerce reports
    • Multiple data sources
    • Product analytics
    • Store performance management
    • Trend analysis
    • Weekly updates
    • eCommerce reports

    Q. Who are the typical users of Glew?

    Glew has the following typical customers:

    Large Enterprises, Mid Size Business, Small Business

    Q. What languages does Glew support?

    Glew supports the following languages:

    English

    Q. What type of pricing plans does Glew offer?

    Glew has the following pricing plans:

    Subscription

    Q. Does Glew support mobile devices?

    We do not have any information about what devices Glew supports

    Q. What other apps does Glew integrate with?

    Glew integrates with the following applications:

    BigCommerce, Emma, Engagement Cloud, Mailchimp, Marketo, Pardot, Peoplevox, Shopify, Twitter, Xero

    Q. What level of support does Glew offer?

    Glew offers the following support options:

    Online Support, Phone Support