Glew

eCommerce analytics tool for online sellers

4,4 /5 (46 reviews) Write a Review!

Glew Overview

What is Glew?

Glew is a multichannel eCommerce analytics tool for stores hosted on WooCommerce, Shopify and Magento offering customer insights, merchandise analytics and performance reports for online retailers and digital agencies. Users can connect all the platforms that run their business in one place, and extract, transform, load (ETL) data for seamless cross-channel reporting, and get actionable insights using data visualizations, automated reports, alerts and more.

Glew offers 30+ integrations for eCommerce, point of sale, marketing and advertising, inventory management, shipping, subscriptions, ERP and more. Glew can extract data from all of these sources and store it in intelligent data warehouses, transform it for accurate reporting, and deliver actionable insights to help users grow their business. With advanced analytics for performance, customers, products, marketing channels and more, Glew provides improved access to data, helping users make smarter decisions for their store.

Glew Overview

Pricing

Starting from
US$199,00/month

Pricing options

Free Trial
Subscription
Value for money

Pricing is based on annual revenue
- Under $1M: $199/month
- $1M-$5M: $399/month
- $5M-$10M: $599/month
- $10M-$15M: $799/month

Glew Plus: $2,599 /month *starts at $2,599 based on revenue/integrations.

Enterprise pricing is available for companies with an annual revenue of over $15M.

Get 10% off for 24 months, and 15% off for 36 months.


Glew Features

Devices
Business size
S M L
Markets
United States
Supported Languages
English

Media

Performance analytics
Top products
Product segments
Discount analytics
Facebook ad analytics
Glew screenshot: Performance analytics Glew screenshot: Top products Glew screenshot: Product segments Glew screenshot: Discount analytics Glew screenshot: Facebook ad analytics

Glew Reviews

Glew Reviews

Overall rating
4,4
/
5
Excellent
33

Very good
6

Average
3

Poor
0

Terrible
4

Value for Money
4,1
Features
4,2
Ease of Use
4,3
Customer Support
4,2
85% recommended this app
Jonathan j S.

The best "SNAPSHOT" Solution to Understand your eCommerce Business!

Glew has been an absolute dream to work with. We started with our rep who later transitioned to our primary support contact as well. The team is clearly passionate about the product and it shows. Thier commitment to product development and consumer education is by far my favorite aspect.

They host regular webinars, not just training on the product but on bigger industry trends in understanding attribution modeling, acquisition tactics and how to incorporate this data into your decision-making and marketing plans.

This is a huge step plus and helps provide the knowledge and data for you and your team to grow your business.


Nathan B.

Exactly what we needed

For the first six months at my company, we quite literally couldn't export sales data [that contained the SKUs] from Magento. We tried everything. No stones were left unturned. Believe me, I know how crazy that sounds. I was completely dumbfounded and frustrated by this for a long time. Consider the wide array of limitations associated with being unable to export *any* historical sales data... Before I found Glew, I used Google Analytics and a custom purchasing dashboard in Magento. neither of which suited our needs very well.
I have experienced a few issues with Glew and the data veracity and consistent accuracy thereof, but the support team is generally pretty responsive and helpful. Naturally, the more complex the problem, the longer it takes to resolve. The one pain point of Glew is the occasional instability and inaccuracy of data aggregation. Unless I notice sales data that's obviously wrong or new SKUs that are missing, it's highly likely it will fly under the radar, which concerns me. I wish an error code was thrown or a flag raised if data is not aggregating correctly.
Glew was exactly what our company needed and alleviated a few high priority pain points. Everyone in our company receives the daily snapshot, which is an awesome feature. When it comes to sales and purchasing, I cannot think of one question that arose and was unable to be answered by Glew or exportable data from Glew. I, quite literally, use Glew multiple times every single day. Couldn't live without


Jamie S.

Not meant for small businesses or startups

During the time we used Glew, it was exceptional insight into our business without having to do too much digging across multiple applications. It gave us some valuable suggestions to allow us to focus on the right items in our store and reposition our brand.


Gary M.

Scam Company With Bait & Switch Approach

One of the worst experiences I have ever had with a company. Buyer beware of bait and switch sales tactics with slimy contracts.

Initially when looking at this software we were looking for deep analytics for our new subscription service hosted on Paywhirl. We also have a Shopify store for sales. In the sales calls I was very specific and showed all of the software we used. The sales person said our account manager would be able to set everything up because he couldn't show us what we were asking for. He just cared about getting a sale and passing us off to the account manager. After several months of trying to make the software work, they basically said that it doesn't but they "could make it work with another $4,000-$5,000 in custom development. [SENSITIVE CONTENT HIDDEN] specifically from Glew was one of the worst people I've ever dealt with. Promised to solve the solution, develop a solution for the issue, and would simply forget to call us back or follow up. So we were left with a piece of expensive software that did NOTHING for what was promised. And they insisted that we would have to continue to pay for the entire year despite the software not serving any function. Why would they want a company who's super unhappy with the products or services and find 0 value in this to continue to be forced to pay for a product or service that provides no value? Another company that over promises and under delivers. I wasn't going to write any review but since I called Amex and stopped all payments .


Caroline F.

Fantastic CRM & BI Tool

We are solving CRM, customer data, product data and inventory data insights and issues with Glew.


Jonathan j S.
Industry: Sporting Goods
Company size: 501-1 000 Employees

The best "SNAPSHOT" Solution to Understand your eCommerce Business!

Used Daily for 6-12 months
Reviewed on 2019/10/16
Review Source: Capterra

Glew has been an absolute dream to work with. We started with our rep who later transitioned to our primary support contact as well. The team is clearly passionate about the product and it shows. Thier commitment to product development and consumer education is by far my favorite aspect.

They host regular webinars, not just training on the product but on bigger industry trends in understanding attribution modeling, acquisition tactics and how to incorporate this data into your decision-making and marketing plans.

This is a huge step plus and helps provide the knowledge and data for you and your team to grow your business.

Pros

Glew.io really excels at thing - putting easy to comprehend dashboards at your fingertips with actionable insights for managing your e-commerce business. Whether it's daily reports for you to act on, or delving into rich history of reports for trends forecasts, Glew thrives in merrying in all data from your connected platforms into an easy to understand and customize report.

I can quickly see inventory velocity, conversion rate trends, channel marketing gains all coming in from analytics, marketing and CMS system playing together seamlessly.

What's best, it's great to share and show snippets to stakeholders with ease, but quickly make custom reports or facet down on the data for your day-to-day to find actionable insights to grow your business.

This is all on top a responsive staff and tech support team that has supported us growing from 1 site to 10 sites in less than a year.

Cons

Like all aggregator data platforms, not everything is supported or can provide all things to all users.

That said, with 3 months on the platform - Glew surprised us by regular adding new integrations and debuting a new one for Salesforce that help complete the complete Stack for us.

It's worth noting, Glew does not replace your analytics platforms such as GA, Adobe or built-in reporting with your CMS. It merely enhances them and make the data digestable and multi-faceted by merging all of these sources for new analysis.

This does require you have your analytics set-up correctly. So make sure GOALs, KPIs and funnels are configured correctly on the primary system or they will just give you bad data once imported into Glew.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

Nathan B.
Industry: Retail
Company size: 11-50 Employees

Exactly what we needed

Used Daily for 6-12 months
Reviewed on 2020/02/14
Review Source: Capterra

For the first six months at my company, we quite literally couldn't export sales data [that contained the SKUs] from Magento. We tried everything. No stones were left unturned. Believe me, I know how crazy that sounds. I was completely dumbfounded and frustrated by this for a long time. Consider the wide array of limitations associated with being unable to export *any* historical sales data... Before I found Glew, I used Google Analytics and a custom purchasing dashboard in Magento. neither of which suited our needs very well.
I have experienced a few issues with Glew and the data veracity and consistent accuracy thereof, but the support team is generally pretty responsive and helpful. Naturally, the more complex the problem, the longer it takes to resolve. The one pain point of Glew is the occasional instability and inaccuracy of data aggregation. Unless I notice sales data that's obviously wrong or new SKUs that are missing, it's highly likely it will fly under the radar, which concerns me. I wish an error code was thrown or a flag raised if data is not aggregating correctly.
Glew was exactly what our company needed and alleviated a few high priority pain points. Everyone in our company receives the daily snapshot, which is an awesome feature. When it comes to sales and purchasing, I cannot think of one question that arose and was unable to be answered by Glew or exportable data from Glew. I, quite literally, use Glew multiple times every single day. Couldn't live without

Pros

- Glew provides much of the data that we were unable to export from Magento in an easily accessible way.
- Even people with little or no Glew experience can navigate and utilize for simple tasks, but the capabilities are vast and the features are robust which opens the door to great insights.
- Bespoke reports can be set to be delivered to your inbox at a specific time.
- The vast majority of data is exportable in CSV format, so even if Glew doesn't have the report you need, you can export the data and make it yourself.

Cons

- every time we create new products, they are not automatically included in the next import. I typically have to generate a ticket for the Glew team.
- it is occasionally prone to data aggregation errors . There have been instances where I have noticed sales data is incorrect. With the help of the support team, we always get to the bottom of it, but I wish it was more consistently accurate.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

Jamie S.
Industry: Retail
Company size: 11-50 Employees

Not meant for small businesses or startups

Used Daily for 1-5 months
Reviewed on 2020/09/17
Review Source: Capterra

During the time we used Glew, it was exceptional insight into our business without having to do too much digging across multiple applications. It gave us some valuable suggestions to allow us to focus on the right items in our store and reposition our brand.

Pros

Glew has amazing analytics that tell you a few insights that are hard to get anywhere else unless you have a financial analysis on staff. Some things I find incredible are the analytics that actually allow you to see suggestions on different items to offer customers as a bundle deal. You can also see quite easily which items don't bring you enough profit to make it worth advertising and keep focused on only the most profitable items in your store.

Cons

This application is incredible but way too much for any business not bringing in at the very least $50k per year. If you bring in less than this, utilize whatever free tools you can find until then. For medium-larger businesses, this tool seems practically essential.

Rating breakdown

Value for Money
Ease of Use

Likelihood to recommend: 5.0/10

Gary M.
Industry: E-Learning
Company size: 2-10 Employees

Scam Company With Bait & Switch Approach

Used Other for 6-12 months
Reviewed on 2020/02/21
Review Source: Capterra

One of the worst experiences I have ever had with a company. Buyer beware of bait and switch sales tactics with slimy contracts.

Initially when looking at this software we were looking for deep analytics for our new subscription service hosted on Paywhirl. We also have a Shopify store for sales. In the sales calls I was very specific and showed all of the software we used. The sales person said our account manager would be able to set everything up because he couldn't show us what we were asking for. He just cared about getting a sale and passing us off to the account manager. After several months of trying to make the software work, they basically said that it doesn't but they "could make it work with another $4,000-$5,000 in custom development. [SENSITIVE CONTENT HIDDEN] specifically from Glew was one of the worst people I've ever dealt with. Promised to solve the solution, develop a solution for the issue, and would simply forget to call us back or follow up. So we were left with a piece of expensive software that did NOTHING for what was promised. And they insisted that we would have to continue to pay for the entire year despite the software not serving any function. Why would they want a company who's super unhappy with the products or services and find 0 value in this to continue to be forced to pay for a product or service that provides no value? Another company that over promises and under delivers. I wasn't going to write any review but since I called Amex and stopped all payments .

Pros

Didn't do anything we needed it for and what it was promised to do.

Cons

They wanted an additional $4,000-5,0000 to customize our app after setup because it didn't work with the SOFTWARE THAT THEY SAID IT WOULD WORK WITH.

Response from Glew

Hi there - this is Abby from Glew. I'm so sorry to hear you haven't had a positive experience with our product. It's our primary goal to make sure all of our clients see value in Glew, and it sounds like there was some miscommunication from the start with your subscription. We'd love to get on a call to figure out a solution. You can email me directly at abby.healy[at]glew.io and I'll make sure you're connected with the right person. - Abby

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 0.0/10

Caroline F.
Industry: Retail
Company size: 2-10 Employees

Fantastic CRM & BI Tool

Used Daily for 2+ years
Reviewed on 2020/02/05
Review Source: Capterra

We are solving CRM, customer data, product data and inventory data insights and issues with Glew.

Pros

Integrating all of the data is very simple and easy through custom API calls. Sync your accounts, hit sync and data is there in 24-28 hours.

Cons

If you use Enterprise, you really need a skilled team to develop dashboards who know SQL, Python and R.

Rating breakdown

Ease of Use

Likelihood to recommend: 9.0/10

User recommendation
9,2/10
Based on 46 user ratings
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Glew Pricing

Glew Pricing

Starting from
US$199,00/month
Free Trial
Subscription
Value for money

Pricing is based on annual revenue
- Under $1M: $199/month
- $1M-$5M: $399/month
- $5M-$10M: $599/month
- $10M-$15M: $799/month

Glew Plus: $2,599 /month *starts at $2,599 based on revenue/integrations.

Enterprise pricing is available for companies with an annual revenue of over $15M.

Get 10% off for 24 months, and 15% off for 36 months.

Pricing is based on annual revenue
- Under $1M: $199/month
- $1M-$5M: $399/month
- $5M-$10M: $599/month
- $10M-$15M: $799/month

Glew Plus: $2,599 /month *starts at $2,599 based on revenue/integrations.

Enterprise pricing is available for companies with an annual revenue of over $15M.

Get 10% off for 24 months, and 15% off for 36 months.

Value for Money
4,1/5
Based on 46 user ratings
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Glew Features

Glew Features

API
Activity Dashboard
Ad hoc Reporting
Business Intelligence
Charting
Collaboration Tools
Customizable Reporting
Dashboard Creation
Data Filtering
Data Import/Export
Data Visualization
Monitoring
Multiple Data Sources
Predictive Analytics
Real Time Analytics
Real Time Data
Reporting & Statistics
Third Party Integration
Trend Analysis
Visual Analytics
Features
4,2/5
Based on 46 user ratings
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Categories

Additional information for Glew

Additional information for Glew

Key features of Glew

  • Analytics dashboards
  • Catalog management
  • Channel analytics
  • Channel profitability analytics
  • Cost of goods sold reporting
  • Customer analytics
  • Customer purchase behavior analytics
  • Daily performance snapshots
  • Data visualization
  • Loyalty program analytics
  • Monthly eCommerce reports
  • Multiple data sources
  • Product analytics
  • Store performance management
  • Trend analysis
  • Weekly updates
  • eCommerce reports

Benefits

  • Get more from data with simple, beautiful visualizations for everything from average order value to trending LTV with Glew.

  • Schedule and automate reports for better communication across teams - like a daily snapshot, a high-level performance review or a detailed advertising report.

  • Sync data across various sources automatically every hour to get continuous access to the most updated and accurate information.

  • Add unlimited historical data to see how customers, products or orders are trending with meaningful month-over-month, year-over-year and seasonal comparisons with Glew.

  • Add any team member to Glew - there's no cap on the number of users or seats on accounts.

  • Glew FAQs

    Glew FAQs

    Below are some frequently asked questions for Glew.

    Q. What type of pricing plans does Glew offer?

    Glew offers the following pricing plans:

    Starting from: US$199,00/month

    Pricing model: Subscription

    Free Trial: Available

    Pricing is based on annual revenue - Under $1M: $199/month - $1M-$5M: $399/month - $5M-$10M: $599/month - $10M-$15M: $799/month Glew Plus: $2,599 /month *starts at $2,599 based on revenue/integrations. Enterprise pricing is available for companies with an annual revenue of over $15M. Get 10% off for 24 months, and 15% off for 36 months.

    Q. What are the main features of Glew?

    Glew offers the following features:

    • Analytics dashboards
    • Catalog management
    • Channel analytics
    • Channel profitability analytics
    • Cost of goods sold reporting
    • Customer analytics
    • Customer purchase behavior analytics
    • Daily performance snapshots
    • Data visualization
    • Loyalty program analytics
    • Monthly eCommerce reports
    • Multiple data sources
    • Product analytics
    • Store performance management
    • Trend analysis
    • Weekly updates
    • eCommerce reports

    Q. Who are the typical users of Glew?

    Glew has the following typical customers:

    Small Business, Large Enterprises, Mid Size Business

    Q. What languages does Glew support?

    Glew supports the following languages:

    English

    Q. What type of pricing plans does Glew offer?

    Glew has the following pricing plans:

    Subscription

    Q. Does Glew support mobile devices?

    We do not have any information about what devices Glew supports

    Q. What other apps does Glew integrate with?

    Glew integrates with the following applications:

    BigCommerce, Emma, Engagement Cloud, Mailchimp, Marketo Engage, Pardot, Peoplevox, Shopify, Twitter, Xero

    Q. What level of support does Glew offer?

    Glew offers the following support options:

    Phone Support, Online Support