RepuGen

RepuGen

Healthcare reputation & review management software

4.6/5 (5 reviews)

RepuGen Overview

RepuGen is an online healthcare reputation management software which allows healthcare practices, medical groups, hospitals, individual practitioners, and dentists to track patient satisfaction, automate feedback collection, track trends, and more. Patient reviews from more than 45 rating sites can be managed from a single dashboard. Users are automatically notified of all new reviews, both positive and negative, and can automate the outreach process to collect feedback from patients. The built-in sentiment analysis tool enables the measurement of patient experience, and the feedback word cloud gives users insight into how patients feel about the service offered.

Pricing

Starting from
N/A
Pricing options
Free Trial
Subscription
Value for money

Devices

Business size

S
M
L

Markets

United States

Supported Languages

English

RepuGen Reviews

Overall rating
4.6/5
80% positive reviews
4
Excellent
0
Very good
1
Average
0
Poor
0
Terrible
Cara B.

A huge asset to my company.

Used Daily for 6-12 months
Reviewed on 2017/07/31
Review Source: Capterra

I am able to hear from clients before we prompt them to review online, so I can weed out and address any dissatisfied clients.

Pros

What a great tool to manage the online reputation of my business. I love that Repugen is so easy to use and is a great way for me hear what my client's have to say, so that I can assure their satisfaction. The reporting tools Repugen offers really helps me make sense of review data.

Response from RepuGen

Hi Cara,

Thanks for the review! Glad to hear that you've had a positive experience.

Regards,
Ajay Prasad
CEO/President

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Peter K.

Excellent service to boost online positive reviews by customers and head off negative ones

Reviewed on 2016/10/06
Review Source: Capterra

GMR Web Team's RepuGen is an elegant, closely monitored system that has worked well for our medical group to improve our online reputation and reviews. We went from very few reviews from years ago, to regular 5-star reviews in excess of the entire volume of prior reviews, within a few months. Customers (patients) receive a communication shortly after a visit, to quickly rate their experience; if positive (at a level you choose), they are thanked and asked to post a review, with easy to use links to various review sites (Yelp, etc.); if negative, a contact person in your organization is immediately notified, to allow prompt personal outreach that often heads off a negative review. RepuGen has both increased our positive reviews (many satisfied folks don't bother to post reviews), and reduced our negatives, boosting our overall rating dramatically, and GMR has been a very responsive, easy to work with company. Highest recommendation.

Response from RepuGen

Hi Dr. Kim,

Thank you for the kind review. It's been a joy helping you and your fellow doctors get consistent online reviews, and the results we've seen have been tremendous. I appreciate the recommendation as well, and look forward to your continued success from using RepuGen.

Best,

Ajay Prasad, CEO

Rating breakdown

Value for Money
Ease of Use
Customer Support

Omid G.

Excellent product, user friendly and prompt response from the support guys for a fraction of

Used Daily for 1-5 months
Reviewed on 2018/05/21
Review Source: Capterra

Pros

Excellent product, user friendly and prompt response from the support guys for a fraction of price from competition. They even helped me figure out how to shorten the url of my review pages. Very happy with their service.

Cons

none so far.
Excellent product, user friendly and prompt response from the support guys for a fraction of price from competition. Very happy with their service.

Response from RepuGen

Thanks Omid! We are glad to be able to live up to your expectations. Looking forward to continue improving your reputation!

Thanks! Regards,
Ajay Prasad Founder & CEO

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Brian O.

Great amazing customer service from RepuGen, no question left unanswered !!!!!!!!!!!!!!!!

Used Weekly for 6-12 months
Reviewed on 2017/10/26
Review Source: Capterra

Pros

The software is really easy to use which makes its simple for the end user to navigate and engage with the software. RepuGen also has the ability to create and customize a lot functions which is a plus.

Cons

I think due to the many customizations that RepuGen is willing to provide creates some very minor glitches that occur which is no fault of anyone really. But it does detract from the quality to be honest. Besides that its a great tool.

Response from RepuGen

Hi Brian,

Thanks for the review! Glad we were able to accommodate all of your needs and thank you for understanding the small side effects of some of our flexibility. Looking forward to continuing to improve your online reputation!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Vahid B.

good no problems

Used Weekly for 1-5 months
Reviewed on 2018/03/29
Review Source: Capterra

Pros

Ease of use of the software and short learning curve so this I like

Cons

I wish the messages sent out were more personal for the people who are asked to participate in the survey

Response from RepuGen

Hi Dr. Bashi,

Thanks for the great review! Happy to hear your experience with RepuGen has been positive so far. In regards to your concern, you can actually edit the message content in your account if you go to Settings -> Email Settings. You'll have almost full control over what the surveys say so you can make them more personal.

Please reach out to our support if you have any questions on this. Thanks!

Regards,
Ajay Prasad
Founder & CEO

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

9.0/10

RepuGen Pricing

Starting from
N/A
Pricing options
Free Trial
Subscription
Value for money

RepuGen offers custom pricing plans for individual practitioners, small and large medical groups, hospitals, IPAs, and more.

Three plan types are available: Basic, Preferred, and Complete. Contact RepuGen for full pricing information.

RepuGen Features

  • Activity Dashboard
  • Automatic Notifications
  • Charting
  • Reporting & Statistics

  • Appointment Management
  • Automated Scheduling
  • Billing & Invoicing
  • Calendar Management
  • Claims Management
  • Client Portal
  • Compliance Management
  • Customizable Reporting
  • Customizable Templates
  • Document Management
  • Document Storage
  • HIPAA Compliance
  • Records Management
  • Reminders
  • Self Service Portal
  • Workflow Management

Additional information for RepuGen

Key features of RepuGen

  • Feedback collection
  • Instant review notifications
  • Multi-language patient surveys
  • Multiple location/provider breakdowns
  • Negative review interception
  • New/returning patient reports
  • Online reputation monitoring
  • Patient recovery tracking
  • Patient satisfaction measurement & reporting
  • Positive review acquisition
  • RepuGen verified testimonials page
  • Response management
  • Review monitoring
  • Sentiment & intensity tracking
  • Social media monitoring
  • Unhappy patient alerts
  • Word cloud reports

Benefits

  • RepuGen automatically generates alerts when dissatisfied patients are identified, allowing users to reach out to patients immediately after their visit to prevent negative reviews being posted online.

  • Patient feedback is collected at adjustable intervals through an automated outreach process to nurture patient relationships and gather genuine reviews.

  • Users are immediately notified whenever patients post reviews online, allowing them to track and respond to all new reviews promptly.

  • Genuine patient feedback is gathered and converted into reports and charts to display emotion trends, with users able to track the intensity of trends and pinpoint areas requiring improvement.

  • Patient satisfaction and trends can be measured for each physician and location to monitor provider, staff, and doctor performance, with each practice manager given their own dashboard.

  • RepuGen FAQs

    Below are some frequently asked questions for RepuGen.

    Q. What type of pricing plans does RepuGen offer?

    RepuGen offers the following pricing plans:

    Pricing model: Subscription

    Free Trial: Available

    RepuGen offers custom pricing plans for individual practitioners, small and large medical groups, hospitals, IPAs, and more.

    Three plan types are available: Basic, Preferred, and Complete. Contact RepuGen for full pricing information.

    Q. What are the main features of RepuGen?

    RepuGen offers the following features:

    • Feedback collection
    • Instant review notifications
    • Multi-language patient surveys
    • Multiple location/provider breakdowns
    • Negative review interception
    • New/returning patient reports
    • Online reputation monitoring
    • Patient recovery tracking
    • Patient satisfaction measurement & reporting
    • Positive review acquisition
    • RepuGen verified testimonials page
    • Response management
    • Review monitoring
    • Sentiment & intensity tracking
    • Social media monitoring
    • Unhappy patient alerts
    • Word cloud reports

    Q. Who are the typical users of RepuGen?

    RepuGen has the following typical customers:

    Large Enterprises, Mid Size Business, Non Profit, Small Business

    Q. What languages does RepuGen support?

    RepuGen supports the following languages:

    English

    Q. What type of pricing plans does RepuGen offer?

    RepuGen has the following pricing plans:

    Subscription

    Q. Does RepuGen support mobile devices?

    RepuGen supports the following devices:

    Android, iPhone, iPad

    Q. What other apps does RepuGen integrate with?

    We do not have any information about what integrations RepuGen has

    Q. What level of support does RepuGen offer?

    RepuGen offers the following support options:

    FAQs, Online Support, Phone Support