Rentals United

New Generation Channel manager for vacation rentals

4 /5 (123 reviews) Write a Review!

Rentals United Overview

What is Rentals United?

Rentals United is a cloud-based channel management solution for vacation rental properties, with integrated online booking, rate management, real-time updates, and more. The system is suitable for property suppliers and listing websites of all sizes, and works with a range of property management systems, including Vreasy, CiiRUS, 365villas, and Guesty.

Rentals United enables owners and managers to distribute their vacation rental property listings across multiple sites, including Booking.com, Expedia, Airbnb, TripAdvisor, HomeAway, Agoda, and more. Photos, property descriptions, prices, availability and bookings can be automatically synchronized between Rentals United and the distribution channels. Properties can be uploaded to the platform using the manual property upload tool, through a connected property management system (PMS), or using the Rentals United API. Users can select which distribution sites they wish to list their properties on, and when connecting to each site a checklist is displayed to ensure that users have completed all required steps.

Rentals United offers a flexible price upload tool, which supports per-day example prices depending on length of stay and number of guests, per-channel price scaling, length of stay discounts, and last minute booking discounts. Changeover days and minimum stays can also be saved and distributed. Integration with MangoPay allows users to accept credit card payments through the Rentals United dashboard, and rental property pages are provided, enabling guests to book direct.

Rentals United Overview

Pricing

Starting from
€69,00

Pricing options

Free Trial
Subscription
Value for money

Starts at €69 per month for up to 4 properties


Rentals United Features

Devices
Business size
S M L
Markets
United States, Canada, United Kingdom, Australia, China and 5 others, India, Japan, Germany, Brazil, Mexico
Supported Languages
English, French, German, Italian, Polish and 3 others, Portuguese, Spanish, Swedish

Media

Rentals United has in build Guest planner and guest communications to help you manage your bookings
Manage your availability with multi calendar with ease
Rentals United is connected to +120 connections including channels, PMSes and VR Services
Rentals United is the Preferred/Premier Partner of many Large Channels and OTA's
We helped quite a few Property Managers to automate and grow their business. Become the next success story!
Rentals United video Rentals United screenshot: Rentals United has in build Guest planner and guest communications to help you manage your bookings Rentals United screenshot: Manage your availability with multi calendar with ease Rentals United screenshot: Rentals United is connected to +120 connections including channels, PMSes and VR Services Rentals United screenshot: Rentals United is the Preferred/Premier Partner of many Large Channels and OTA's Rentals United screenshot: We helped quite a few Property Managers to automate and grow their business. Become the next success story!

Rentals United Reviews

Rentals United Reviews

Overall rating
4
/
5
Excellent
74

Very good
19

Average
6

Poor
7

Terrible
17

Value for Money
3,9
Features
3,9
Ease of Use
4,1
Customer Support
4
76% recommended this app
Jarry S.

Outstanding Customer Service

We recently resolved our problem on securing the payment and the double booking. The Customer Service in Rentals United is world-class and I never felt alone as I go through the process. The support staff helped me all throughout - from set-up to the actual operation. She was available all the time even thru chat/email/conference-calls for customer concerns. She gave me the resources where to find the info I need and was able to fix the problem. And this is raising the bar of Customer Service because in this fast changing world - people, human interaction, problem-solving, technology, and after sales service, matters. We should place customer service as a top priority that makes our products worthwhile. Profit should always be last as it follows when everything works fine!


Nick B.

Growth

Rentals United was our first foray into the world of Channel Managers after what was a painfully thorough research process in 2017. Their task was to facilitate our growth and exposure to the wider booking platform market and quite simply they exceeded every expectation and goal we had set. We found ourselves struggling to manage the admin side from the speed at which we started receiving reservations! The support and guidance provided by our Account Manager [SENSITIVE CONTENT HIDDEN] was World Class. We can't thank her enough for her help throughout the research process and then the frequency with which we received updates and suggestions for promising channels. She was readily available for questions and was a large part of how successful the integration was.


Areti V.

The worst experience ever! Don't trust them you will lose your money

Less 600euro from my bank account


Irene A.

Serviced Apartments Channel Manager

Pleased working with them, they will work on any issues rise but it takes just a little bit longer. They do come back with solutions and also suggestions. Overall the channel manager is working well with serviced apartments.


Steven T.

Does everything you need it to do!

We were a very early adopted of RU platform some 4 years ago now and have seen huge improvements in speed of the site, response time to issues and the general professionalism of the business. RU is at the forefront of channel connections and simply do what they say they can do. Our key account Manager [SENSITIVE CONTENT HIDDEN]has been excellent over the last year or so and has added a human touch to some complicated tech issues.


Jarry S.
Industry: Real Estate
Company size: 2-10 Employees

Outstanding Customer Service

Used Daily for 6-12 months
Reviewed on 2018/08/29
Review Source: Capterra

We recently resolved our problem on securing the payment and the double booking. The Customer Service in Rentals United is world-class and I never felt alone as I go through the process. The support staff helped me all throughout - from set-up to the actual operation. She was available all the time even thru chat/email/conference-calls for customer concerns. She gave me the resources where to find the info I need and was able to fix the problem. And this is raising the bar of Customer Service because in this fast changing world - people, human interaction, problem-solving, technology, and after sales service, matters. We should place customer service as a top priority that makes our products worthwhile. Profit should always be last as it follows when everything works fine!

Pros

I work remotely as an assistant to a Property Manager who is also a Realtor. It's just the right app we needed to increase the revenue from the leased properties. Booking confirmations are pouring in, you just have to manage it well.

Cons

You just have to read rules and policies for each of the channels, and be subject to their rules. Other than that everything is fine!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Nick B.
Industry: Leisure, Travel & Tourism
Company size: 2-10 Employees

Growth

Used Daily for 2+ years
Reviewed on 2020/01/21
Review Source: Capterra

Rentals United was our first foray into the world of Channel Managers after what was a painfully thorough research process in 2017. Their task was to facilitate our growth and exposure to the wider booking platform market and quite simply they exceeded every expectation and goal we had set. We found ourselves struggling to manage the admin side from the speed at which we started receiving reservations! The support and guidance provided by our Account Manager [SENSITIVE CONTENT HIDDEN] was World Class. We can't thank her enough for her help throughout the research process and then the frequency with which we received updates and suggestions for promising channels. She was readily available for questions and was a large part of how successful the integration was.

Pros

The software is so user friendly! The ease of which one can upload,edit and push their portfolio made the entire process as straightforward as one could want. That partnered with the elite level customer service made the entire experience a wholly positive one.
The API's were reliable and we didn't suffer any connection issues with any of the major channels.

Cons

Nothing bar a few system outages but these were communicated to us and resolved very quickly.

Response from Rentals United

Dear Nick,

Thank you for this wonderful 5 Star review!
It's feedback like this that makes all the hard work and dedication our team puts into creating a first class experience for our clients absolutely worth it.
It is even more awesome that you have been swamped with bookings since joining, this makes us super happy :)

We hope 2020 continues to be as successful as the last 2 years in our partnership.

The RU team

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Areti V.

The worst experience ever! Don't trust them you will lose your money

Used Weekly for 6-12 months
Reviewed on 2018/05/27
Review Source: Capterra

Less 600euro from my bank account

Pros

From where to start & when to finish! It is one of the experiences that i don't want to deal any more. In order to push the sail i have been mis sold a product that is not even able to synchronize the channels that i have already been as a customer, because i needed to have at least 5 properties with RU (never mentioned before the purchase). The customer support is one of the worst, i have been promised that after i buy their service they will deal with everything and i will enjoy my free time! This never happened since I had to spend three times more time of what i used to! I am using Tripadvisor, booking.com, Airbnb & HomeAway for my properties - the chanel was able to chanel manage only 1 of them! YOU have to do all the settings on your own, they provide you some NON updated pdf files and they expect you to do all the settings for all the chanels. In case you do something wrong is very difficult to contact them immediately since they work from 8am - 6pm and they have weekends and bank holidays off (no chance for working people to contact them).
The software is just rubbish - there is the option to bring external calendars from other channels and this is just decorative. It can show the correct availability for few hours but after that be prepared to stay awake the entire night in order to make corrections. I wasted my money to make them reacher!

Cons

Since theys service was not functional i did request to add my fifth room for free or otherwise give me a refund! They executive decision did not accept to give the refund but charge me more for the fifth room.
*The policy sais that you have the right to break the contract within 14 days - They booked my first appointment 7 days after i did the payment that unfortunately was canceled after the property manager was not medically feed to proceed with the introduction and rebooked it 3 or 4 days later. As you understand i didn't have much time to understand what rubish I have been sold. When i asked for refund the same property manager rejected my request since the 2 weeks past!!!???
Pls Do Not trust them - they can only successfully take your money and provide nothing more!

Response from Rentals United

Hi Areti

I'm sorry you've had such a poor experience using Rentals United.

Regretfully both Homeaway and Tripadvisor have a 5 property minimum requirement when a customer coming from either a channel manager or PMS. Our sales people are advised to inform all potential customers this information.

During this period and also during the on-boarding schedule, it's made very clear that we are a software as a service. meaning that we do not do all the work for you and our rates reflect this. It requires work by you to ensure your properties can go live which is why we set a 30 day introduction & training period.

I would be happy to start your contract from today with the intention of getting you live in those channels you can work with through us.

We have many happy clients working with us and our platform generates 1000's of bookings.

Please contact me directly at [email protected] and I'd be happy to help.

Thanks

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 0.0/10

Irene A.
Industry: Hospitality
Company size: 11-50 Employees

Serviced Apartments Channel Manager

Used Daily for 6-12 months
Reviewed on 2019/01/10
Review Source: Capterra

Pleased working with them, they will work on any issues rise but it takes just a little bit longer. They do come back with solutions and also suggestions. Overall the channel manager is working well with serviced apartments.

Pros

Dashboard provide information summary information such as how many properties, how many bookings and how many channels connected. There are more details display on total arrival, bookings the next 7 days and all bookings the past 30 days. Which is quite handy, to have a glance look if we need to search booking arrival within a week.

On Services, Sales Channel, it displays all the channels which is connected and showing any listing errors
Guest planner is a great overview for bookings and you can search bookings on it as well.

On My Bookings, we can filter bookings based on arrival or when the booking is made and also from certain channel, confirmed or cancelled bookings, this information can be exported to Excel file

On my properties, if you work with ResHarmonics, then any data loaded in resharmonics for the properties will be transferred to RU on this page. Where we can view the property page as guest and the link can be sent to guests where they can check the rates and also make the booking from the link

Cons

Can't delete or hide the past sales channel even though we are no longer working with them

There is no error notification sent back to us by RU if the rates or LOS sent to OTA failed. Expedia and Booking.com has maximum 28 days booking window and if by mistakes we send an update, where there is a minimum 3 nights on certain dates and remaining length of stay is 30 days. This update will fail in nights restrictions,but rates will be updated and the minimum nights will revert back to 1 night in Expedia as they don't accept more than 28 days LOS.

Reporting errors, we need to fill the forms online, which takes more time then sending an email to support. It would be easier if we could send an email to support team and auto email response created the case number instead of fillings all the questionnaire.

Support team is great, but it does take time for them to come back and help to rectify the error. You will hear the response within 72 hours since the case is raised

Rating breakdown

Ease of Use
Customer Support

Likelihood to recommend: 8.0/10

Steven T.
Industry: Hospitality
Company size: 2-10 Employees

Does everything you need it to do!

Used Daily for 2+ years
Reviewed on 2020/03/05
Review Source: Capterra

We were a very early adopted of RU platform some 4 years ago now and have seen huge improvements in speed of the site, response time to issues and the general professionalism of the business. RU is at the forefront of channel connections and simply do what they say they can do. Our key account Manager [SENSITIVE CONTENT HIDDEN]has been excellent over the last year or so and has added a human touch to some complicated tech issues.

Pros

It just works, makes very complicated connections fairly straight forward, with very little training my team learn how to use the software quickly. The most important element is 'trust' and we trust Rentalsunited with our properties connections.

Cons

User interface could do with a little updating.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

User recommendation
8/10
Based on 123 user ratings
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Rentals United Pricing

Rentals United Pricing

Starting from
€69,00
Free Trial
Subscription
Value for money

Starts at €69 per month for up to 4 properties

Starts at €69 per month for up to 4 properties

Value for Money
3,9/5
Based on 123 user ratings
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Rentals United Features

Rentals United Features

API
Activity Dashboard
Automatic Notifications
Availability Management
Billing & Invoicing
Booking Management
Calendar Management
Channel Management
Credit Card Processing
Discount Management
Electronic Payments
Inventory Management
Invoice Management
Online Booking Integration
Price Management
Promotions Management
Reporting & Statistics
Reservations Management
Room Booking
Third Party Integration
Features
3,9/5
Based on 123 user ratings
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Categories

Additional information for Rentals United

Additional information for Rentals United

Key features of Rentals United

  • API
  • Automatic booking import
  • Availability management
  • Changeover days
  • Channel management
  • Credit card processing
  • Dashboard
  • Date blocking
  • Dynamic discounts
  • Marketing automation
  • Minimum stays
  • Online booking
  • Price upload
  • Property upload tool
  • Rate management
  • Real-time updates

Benefits

  • Property information can be imported using the property upload tool, the Rentals United API, or through a connected property management system (PMS).

  • Availability is automatically updated whenever a booking is made on any channel, or when dates are blocked in the calendar, and property descriptions, pictures, and prices can also be updated.

  • The pricing upload system supports per-channel price scaling, example daily pricing based on length of stay and number of guests, length of stay discounts, and last minute booking discounts.

  • Payments can be accepted directly through the dashboard in Rentals United, via partnership with MangoPay.

  • Guests can book direct through rental property pages provided by Rentals United, with customizable content, photos, availability, and prices.

  • Rentals United FAQs

    Rentals United FAQs

    Below are some frequently asked questions for Rentals United.

    Q. What type of pricing plans does Rentals United offer?

    Rentals United offers the following pricing plans:

    Starting from: €69,00

    Pricing model: Subscription

    Free Trial: Not Available

    Starts at €69 per month for up to 4 properties

    Q. What are the main features of Rentals United?

    Rentals United offers the following features:

    • API
    • Automatic booking import
    • Availability management
    • Changeover days
    • Channel management
    • Credit card processing
    • Dashboard
    • Date blocking
    • Dynamic discounts
    • Marketing automation
    • Minimum stays
    • Online booking
    • Price upload
    • Property upload tool
    • Rate management
    • Real-time updates

    Q. Who are the typical users of Rentals United?

    Rentals United has the following typical customers:

    Small Business, Large Enterprises, Mid Size Business

    Q. What languages does Rentals United support?

    Rentals United supports the following languages:

    English, French, German, Italian, Polish, Portuguese, Spanish, Swedish

    Q. What type of pricing plans does Rentals United offer?

    Rentals United has the following pricing plans:

    Subscription

    Q. Does Rentals United support mobile devices?

    We do not have any information about what devices Rentals United supports

    Q. What other apps does Rentals United integrate with?

    Rentals United integrates with the following applications:

    BookingSync, Elina, Escapia, Guesty, Hostfully Property Management Platform, PriceLabs, Properly, Streamline, Wishbox

    Q. What level of support does Rentals United offer?

    Rentals United offers the following support options:

    Online Support, Knowledge Base