About NinjaRMM

Ninja was built to help managed service providers (MSPs) and and internal IT teams better manage IT service delivery. NinjaRMM is the world's easiest-to-use unified endpoint management platform. We provide up-to-the minute insights into workstation, laptop, server, network device, and virtual machine performance and powerful tools like remote control, patching, scripting, and automation to improve IT management.

We provide all the tools you need to improve IT management in a simple, easy-to-use platform designed to help make your techs more efficient, reduce IT management costs, and improve IT management outcomes.

Key benefits of NinjaRMM


  • Get deep insights into all your workstations, laptops, servers, and network devices and get alerts on impending issues, including:
  • Hardware, software, and other device details

  • System performance

  • Network performance

  • Windows services and events


  • Quickly and easily remediate IT issues in the background or work with the end-user to remotely address challenges with tools including:
  • On-demand, scheduled, and automated patch management

  • On-demand, scheduled, and automated script deployment

  • Fully interactive and responsive remote command line interface and task manager

  • Integrated remote control

  • Managed antivirus

  • Mobile access to insights and remediation tools


  • Better manage IT services with
  • In-depth reporting on IT assets, remediation audits, and both hardware and software inventories

  • Role- and organization-based user administration

  • An administrative credential store so business users don't need access to admin privileges

Devices

Business size

S M L

Markets

Australia, Canada, Germany, United Kingdom, United States

Supported Languages

English

Images

Visually monitor health of workstations, servers and networking gear
Enter customer details in customer editor
Search by name, ip, mac, user or serial number
Obtain device overview
Users can search on software inventory to track problems & perform remediation quickly
Track changes throughout infrastructure automatically
Automate maintenance tasks and manage patches/antivirus
View 8 more
NinjaRMM video
NinjaRMM screenshot: Visually monitor health of workstations, servers and networking gear NinjaRMM screenshot: Enter customer details in customer editor NinjaRMM screenshot: Search by name, ip, mac, user or serial number NinjaRMM screenshot: Obtain device overview NinjaRMM screenshot: Users can search on software inventory to track problems & perform remediation quickly NinjaRMM screenshot: Track changes throughout infrastructure automatically NinjaRMM screenshot: Automate maintenance tasks and manage patches/antivirus

Features

Total features of NinjaRMM: 94

  • API
  • Access Controls/Permissions
  • Action Management
  • Activity Dashboard
  • Activity Tracking
  • Alerts / Escalation
  • Alerts/Notifications
  • Anti Virus
  • Approval Process Control
  • Asset Tracking
  • Audit Management
  • Automated Scheduling
  • Automatic Patch Deployment
  • Automatic Scans
  • Availability Management
  • Availability Testing
  • Backup and Recovery
  • Billing & Invoicing
  • CPU Monitoring
  • Call Center Management
  • Capacity Management
  • Change Management
  • Chat/Messaging
  • Compliance Management
  • Compliance Tracking
  • Configuration Management
  • Contract/License Management
  • Credential Management
  • Customizable Branding
  • Customization
  • Dashboard
  • Data Visualization
  • Deployment Management
  • Device Management
  • Diagnostic Tools
  • Email Alerts
  • Event Logs
  • FTP Monitoring
  • File Sharing
  • For MSPs
  • Help Desk Management
  • IT Asset Management
  • Incident Management
  • Inventory Management
  • Issue Auditing
  • Issue Management
  • License Management
  • Live Chat
  • Mail Server Monitoring
  • Maintenance Management
  • Maintenance Scheduling
  • Mobile Access
  • Multi-Channel Communication
  • Network Monitoring
  • Network Wide Management
  • Online Forums
  • Patch Management
  • Patch Prioritisation
  • Patch Testing
  • Performance Metrics
  • Policy Management
  • Prioritization
  • Problem Management
  • Project Management
  • Real Time Monitoring
  • Real-Time Chat
  • Real-time Alerts
  • Remediation Management
  • Remote Access/Control
  • Remote Monitoring & Management
  • Reporting & Statistics
  • Reporting/Analytics
  • Scheduling
  • Screen Sharing
  • Search/Filter
  • Self Service Portal
  • Server Monitoring
  • Service Level Agreement (SLA) Management
  • Service Reporting
  • Session Recording
  • Summary Reports
  • Surveys & Feedback
  • Task Management
  • Template Management
  • Ticket Management
  • Two-Factor Authentication
  • Unattended Access
  • Uptime Reporting
  • Virtual Machine Monitoring
  • Vulnerability Scanning
  • Web Threat Management
  • Web Traffic Reporting
  • Whitelisting/Blacklisting
  • Workflow Management

Alternatives

Pulseway

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Atera

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#2 Alternative to NinjaRMM
Atera is the Ultimate All-in-One RMM Tool Suite for MSPs and IT Pros. Combining RMM, PSA, Remote Access and so much...

Kaseya VSA

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#3 Alternative to NinjaRMM
Kaseya VSA is your comprehensive solution to providing IT services at scale, whether you're an in house IT department...

Naverisk

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#4 Alternative to NinjaRMM
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Reviews

Overall rating

4,9 /5
(130)
Value for Money
4,8/5
Features
4,6/5
Ease of Use
4,9/5
Customer Support
4,9/5

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Showing 5 reviews of 130
Tim V.
Overall rating
  • Industry: Facilities Services
  • Company size: 1 001-5 000 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Best RMM tool on the market

Reviewed on 2020/05/22

I manage an in-house IT department and we always struggled with tracking hardware, history, and...

I manage an in-house IT department and we always struggled with tracking hardware, history, and status.

No matter what we found, we just couldn't get one that was accurate and easy to keep up to date.

Ninja just DOES it. I don't have to think about it. I know all my machines in Ninja and the latest info on them is all right there.

This makes our network more visible, trackable. My team solves issues faster, more accurately, and in a happier way than ever before.

Pros

Ninja was so easy to setup. It's fun to tweak. The scripts are simple and there are even some basic templates. It tells me everything I need to know about a computer and what's going on.

The integrations have been a huge help. Their documentation is precise, easy to follow and accurate.

Our account manager actually cares and checks in on us every 2 weeks.

Good vendors are so rare, no matter the product. I'm not really sure I could love this product and this company any more than I do.

Cons

The only things I can think that I wish was if Ninja made some their own basic ticketing system. That's not a complaint about the product at all, but the other partners they integrate are way more complicated and expensive than I'd like. I know Ninja would crush it if they made a simple one of their own that was tightly integrated with the Ninja portal.

Also, the NMS deployment is slightly clunkly. I would like Ninja to bring that in house too.

Nick R.
Overall rating
  • Industry: Computer & Network Security
  • Company size: 11-50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Excellent RMM software, highly recommended.

Reviewed on 2021/03/04

Our overall experience of NinjaRMM is massively positive. The platform has enabled us as an MSP to...

Our overall experience of NinjaRMM is massively positive. The platform has enabled us as an MSP to fully manage all our clients patching and asset management needs.

Pros

Excellent portal interface, that is so clear and concise for everyone to use. The patch management and asset information is top notch. The features and functionality of the platform are also superb and always being added to.

Cons

Nothing, the platform works so much better than the RMM software we replaced.

Jamie S.
Overall rating
  • Industry: Information Technology & Services
  • Company size: 51-200 Employees
  • Used Other for Free Trial
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 3.0 /10

RMM with not enough going on for it

Reviewed on 2018/07/25

None. We choose not to use this software as it didn't do what we wanted it to do.

None. We choose not to use this software as it didn't do what we wanted it to do.

Pros

I like the overall look of the user interface and it is quick and speedy.
Installs quickly without much delay, provides good information about computer specs.

Cons

Hard to figure out how it works.
Uninstall option simply didn't work.
RMM software installs NOT in the system tray.
Patching is a joke. You cannot block patches easily, its either all of a cateory, ALL or none.
User interface navigation is terrible.
Was completely unable to figure out how scripting works.
No native remote control.
Not enough options.

We have been using Kaseya for 5+ years and it is so much better and easier to use.

Luca R.
Overall rating
  • Industry: Information Technology & Services
  • Company size: 2-10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 10.0 /10

Ninja RMM

Reviewed on 2021/02/22

Esperienza positiva, buona anche la gestione degli aggiornamenti dei prodotti software più diffusi...

Esperienza positiva, buona anche la gestione degli aggiornamenti dei prodotti software più diffusi oltre agli update Microsoft

Pros

La cosa che più mi è piaciuta, è sicuramente l'interfaccia semplice e intuitiva,
la possbilità di personalizzare i vari monitoraggi in modo semplice e decidere il grado di criticità.
Utili e belli graficamente i report, da utilizzare per rendicontare al cliente i lavori svolti ed ottimo strumento da sfruttare commercialmente.

Cons

La cosa che in questo momento non ho trovato, è quella di avere il risultato di un task multiplo in un unica schermata, risulta scomodo dover entrare sulla singola macchina. Ho già inserito nella sezione Submit Idea della comunity la richiesta

James S.
Overall rating
  • Industry: Information Technology & Services
  • Company size: 2-10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Highly recommend

Reviewed on 2020/11/10

I can't praise Ninja more. From the support team to the account managers, and even the developers,...

I can't praise Ninja more. From the support team to the account managers, and even the developers, everyone has been fantastic. Their pricing is more than fair and they always do everything possible to keep their customers happy. We are delighted with the influx of new features we receive regularly and would recommend their solution and them as a company to all MSP's and internal IT users.

Pros

Compared to some of the products we tested the UI is so user friendly allowing all users to get to grips with it straight away.
Ninja are constantly devloping new features for the product, that are introduced seemlessly.
Setting up the alerting was very simple and encompasses everything we require for our customers.
They have the ability to monitor Raid, which was the feature that put them to the top of the pile for us as we have used several that were unable to offer this essential component.

Cons

Some features such as AD integration, maintenance windows, a mobile app and linux monitoring were missing, but they are either being developed or have been implemented since purchasing.

Showing 5 reviews of 130 Read all reviews

NinjaRMM FAQs

Below are some frequently asked questions for NinjaRMM.

NinjaRMM offers the following pricing plans:

  • Starting from: US$3,00/month
  • Pricing model: Subscription
  • Free Trial: Available

To receive accurate pricing information, contact NinjaRMM directly.

We do not have any information about NinjaRMM features

NinjaRMM has the following typical customers:

Self Employed, 2-10, 11-50, 51-200, 201-500, 501-1 000, 1 001+

NinjaRMM supports the following languages:

English

NinjaRMM supports the following devices:

Android (Mobile), iPhone (Mobile), iPad (Mobile)

NinjaRMM integrates with the following applications:

Accelo, Autotask PSA, Computicate PSA, ConnectWise Manage, HarmonyPSA, IT Glue, MSP360 Backup, PROMYS, Passportal, SecureAnywhere, SherpaDesk, Splashtop Remote Support, TeamViewer

NinjaRMM offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat

Related categories

See all software categories found for NinjaRMM.