About NinjaOne

NinjaOne (formerly NinjaRMM) is the leading unified IT operations solution that simplifies the way IT teams work. With NinjaOne, IT teams can manage all their endpoints and support end-users within one fast, modern, intuitive platform, improving technician efficiency and user satisfaction.

The NinjaOne platform gives IT teams proactive monitoring, remote management, remote control, patch management, software management, IT asset management, backup, IT documentation, and IT service desk capabilities all in one. NinjaOne supports over 7,000 customers around the world, and is consistently ranked #1 for our world-class customer support.

Pricing starting from:

US$3,00/month

  • Free Version
  • Free Trial
  • Subscription

Top 5 alternatives to NinjaOne

Key benefits of NinjaOne


  • Get deep insights into all your workstations, laptops, servers, and network devices and get alerts on impending issues, including:
  • Hardware, software, and other device details

  • System performance

  • Network performance

  • Windows services and events


  • Quickly and easily remediate IT issues in the background or work with the end-user to remotely address challenges with tools including:
  • On-demand, scheduled, and automated patch management

  • On-demand, scheduled, and automated script deployment

  • Fully interactive and responsive remote command line interface and task manager

  • Integrated remote control

  • Managed antivirus

  • Mobile access to insights and remediation tools


  • Better manage IT services with
  • In-depth reporting on IT assets, remediation audits, and both hardware and software inventories

  • Role- and organization-based user administration

  • An administrative credential store so business users don't need access to admin privileges

Devices

Business size

S M L

Markets

Austria, Australia, Belgium, Canada, Switzerland, Germany, Denmark, Spain, Finland, France, United Kingdom, Indonesia, Ireland, Italy, Malaysia, Netherlands, Norway, Philippines, Poland, Portugal, Sweden, Singapore, Thailand, United States

Supported Languages

Dutch, English, French, German, Italian

Pricing starting from:

US$3,00/month

  • Free Version
  • Free Trial
  • Subscription

Top 5 alternatives to NinjaOne

Images

NinjaOne Software - Visually monitor health of workstations, servers and networking gear
NinjaOne Software - Enter customer details in customer editor
NinjaOne Software - Search by name, ip, mac, user or serial number
NinjaOne Software - Obtain device overview
NinjaOne Software - Users can search on software inventory to track problems & perform remediation quickly
NinjaOne Software - Track changes throughout infrastructure automatically
NinjaOne Software - Automate maintenance tasks and manage patches/antivirus
View 10 more
NinjaOne video
NinjaOne video
NinjaOne video
NinjaOne Software - Visually monitor health of workstations, servers and networking gear NinjaOne Software - Enter customer details in customer editor NinjaOne Software - Search by name, ip, mac, user or serial number NinjaOne Software - Obtain device overview NinjaOne Software - Users can search on software inventory to track problems & perform remediation quickly NinjaOne Software - Track changes throughout infrastructure automatically NinjaOne Software - Automate maintenance tasks and manage patches/antivirus

Features

Total features of NinjaOne: 119

  • API
  • Access Controls/Permissions
  • Active Directory Integration
  • Activity Dashboard
  • Activity Tracking
  • Alerts / Escalation
  • Alerts/Notifications
  • Anti Virus
  • Application Security
  • Approval Process Control
  • Asset Lifecycle Management
  • Asset Tracking
  • Audit Management
  • Automated Scheduling
  • Automatic Backup
  • Automatic Patch Deployment
  • Automatic Scans
  • Availability Management
  • Availability Testing
  • Backup and Recovery
  • Bandwidth Monitoring
  • Billing & Invoicing
  • CPU Monitoring
  • Capacity Management
  • Change Management
  • Chat/Messaging
  • Cloud Backup
  • Compliance Management
  • Compliance Tracking
  • Compression
  • Configuration Management
  • Contract/License Management
  • Credential Management
  • Customizable Branding
  • Customizable Reports
  • Customization
  • Dashboard
  • Data Visualization
  • Deployment Management
  • Device Management
  • Diagnostic Tools
  • Document Storage
  • Email Alerts
  • Encryption
  • Endpoint Management
  • Endpoint Protection Software
  • Event Logs
  • FTP Monitoring
  • File Sharing
  • File Transfer
  • For MSPs
  • For Websites
  • Help Desk Management
  • IP Address Monitoring
  • IT Asset Management
  • Incident Management
  • Inventory Management
  • Issue Auditing
  • Issue Management
  • License Management
  • Live Chat
  • Mail Server Monitoring
  • Maintenance Management
  • Maintenance Scheduling
  • Mobile Access
  • Monitoring
  • Multi-Channel Communication
  • Multiple User Accounts
  • Network Monitoring
  • Network Wide Management
  • Patch Management
  • Patch Prioritisation
  • Patch Testing
  • Performance Metrics
  • Policy Management
  • Prioritization
  • Problem Management
  • Project Management
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real-Time Chat
  • Real-time Alerts
  • Real-time Updates
  • Remediation Management
  • Remote Access & Monitoring
  • Remote Access/Control
  • Remote Monitoring & Management
  • Remote Update / Installation
  • Reporting & Statistics
  • Reporting/Analytics
  • Resource Management
  • Role-Based Permissions
  • Scheduling
  • Screen Sharing
  • Self Service Portal
  • Server Monitoring
  • Service Level Agreement (SLA) Management
  • Session Recording
  • Status Tracking
  • Summary Reports
  • Support Ticket Management
  • Surveys & Feedback
  • Task Management
  • Task Scheduling
  • Third Party Integrations
  • Ticket Management
  • Two-Factor Authentication
  • Unattended Access
  • Uptime Reporting
  • Usage Tracking/Analytics
  • User Management
  • Virtual Machine Monitoring
  • Vulnerability Scanning
  • Web Threat Management
  • Web Traffic Reporting
  • Workflow Management

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Atera

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Pulseway

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Built directly for MSPs and internal IT teams, Pulseway delivers a powerful monitoring and management tool that gives...

Kaseya VSA

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Reviews

Overall rating

4,9 /5
(146)
Value for Money
4,8/5
Features
4,6/5
Ease of Use
4,8/5
Customer Support
4,9/5

Already have NinjaOne?

Software buyers need your help! Product reviews help the rest of us make great decisions.

Write a Review!
Showing 5 reviews of 146
Tim V.
Overall rating
  • Industry: Facilities Services
  • Company size: 1 001-5 000 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Best RMM tool on the market

Reviewed on 2020/05/22

I manage an in-house IT department and we always struggled with tracking hardware, history, and...

I manage an in-house IT department and we always struggled with tracking hardware, history, and status.

No matter what we found, we just couldn't get one that was accurate and easy to keep up to date.

Ninja just DOES it. I don't have to think about it. I know all my machines in Ninja and the latest info on them is all right there.

This makes our network more visible, trackable. My team solves issues faster, more accurately, and in a happier way than ever before.

Pros

Ninja was so easy to setup. It's fun to tweak. The scripts are simple and there are even some basic templates. It tells me everything I need to know about a computer and what's going on.

The integrations have been a huge help. Their documentation is precise, easy to follow and accurate.

Our account manager actually cares and checks in on us every 2 weeks.

Good vendors are so rare, no matter the product. I'm not really sure I could love this product and this company any more than I do.

Cons

The only things I can think that I wish was if Ninja made some their own basic ticketing system. That's not a complaint about the product at all, but the other partners they integrate are way more complicated and expensive than I'd like. I know Ninja would crush it if they made a simple one of their own that was tightly integrated with the Ninja portal.

Also, the NMS deployment is slightly clunkly. I would like Ninja to bring that in house too.

Alternatives Considered

Kaseya VSA and Atera

Reasons for Choosing NinjaOne

spiceworks wasn't accurately keeping my hardware up to date.

Switched From

Spiceworks

Reasons for Switching to NinjaOne

Ninja was easier and integrated better with the tools I wanted. The company was more pleasant to work with too.
Jamie G.
Overall rating
  • Industry: Information Technology & Services
  • Company size: 2-10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Exactly what we needed from an RMM

Reviewed on 2021/03/26

Very good.

Even though we're a small IT company, every member of staff have made us feel valued as...

Very good.

Even though we're a small IT company, every member of staff have made us feel valued as a Ninja client.

Pros

The patch management works great, clients feel confident that we are proactive with important security updates.

Cons

The UI can be a bit tricky at times but the online FAQs are very helpful.

Alternatives Considered

ConnectWise Manage

Reasons for Choosing NinjaOne

Price but the frequency of changes and management lost our confidence in Solarwinds (formally GFI, LogicNow, Hounddog).

Switched From

RMM

Reasons for Switching to NinjaOne

I was impressed by the efficiency, professionalism and that Ninja seemed to want to get to know us and work with our business.
Sebastian E.
Overall rating
  • Industry: Information Technology & Services
  • Company size: 2-10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

ein sich stetig erweiterndes Tool

Reviewed on 2022/01/20

Pros

Leichter Einstieg, angenehm einfacher Rollout, Zuverlässige Benachrichtigungen, Übersichtlich und Umfangreich zugleich

Das Dashboard gibt für einen Überblick alle notwendigen Informationen auf einen Schlag, man erkennt recht schnell wo nachgearbeitet werden muss.
Durch die Anpassbaren Richtlinien können kundenindividuelle Alarme und Benachrichtigungen ausgelöst werden.
Das Ausführen von Skripten kann aufgrund von regelmäßigen Abfragen automatisiert werden.
Es werden regelmäßig neue Funktionen vorgestellt, welche sich gut in den Alltag integrieren lassen und uns auch bereits ein weiteres System haben ablösen lassen.

Cons

Die Skripte sind mitunter unübersichtlich dargestellt, hier hilft jedoch die Suche (sofern die Skripte mit entsprechenden Informationen eingepflegt wurden).

Alternatives Considered

TeamViewer

Reasons for Choosing NinjaOne

Solarwinds-Hack
Jamie S.
Overall rating
  • Industry: Information Technology & Services
  • Company size: 51-200 Employees
  • Used for Free Trial
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 3.0 /10

RMM with not enough going on for it

Reviewed on 2018/07/25

None. We choose not to use this software as it didn't do what we wanted it to do.

None. We choose not to use this software as it didn't do what we wanted it to do.

Pros

I like the overall look of the user interface and it is quick and speedy.
Installs quickly without much delay, provides good information about computer specs.

Cons

Hard to figure out how it works.
Uninstall option simply didn't work.
RMM software installs NOT in the system tray.
Patching is a joke. You cannot block patches easily, its either all of a cateory, ALL or none.
User interface navigation is terrible.
Was completely unable to figure out how scripting works.
No native remote control.
Not enough options.

We have been using Kaseya for 5+ years and it is so much better and easier to use.

Lionel L.
Overall rating
  • Industry: Computer & Network Security
  • Company size: Self Employed
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Merci Ninja Rmm

Reviewed on 2021/10/12

I solve a lot of business problem , can correct almost everything by remote . My country is very...

I solve a lot of business problem , can correct almost everything by remote . My country is very large so they can help me also to make it from my office

Pros

I like the contact with the ninja team , the free courses , they help me grow a lot .

Cons

Some feature was missing , but Ninja team now put the backup solution and that’s work perfectly

Alternatives Considered

Kaseya VSA and Acronis Cyber Backup

Reasons for Choosing NinjaOne

The customer, contact . The service , the purpose . The facility to deploy . The efficient of the software

Switched From

Kaseya VSA and Acronis Cyber Backup

Reasons for Switching to NinjaOne

I choose them cause I trust them . Free courses , free try . My manager always follow me and answer to my questions . The prices
Showing 5 reviews of 146 Read all reviews

NinjaOne FAQs

Below are some frequently asked questions for NinjaOne.

NinjaOne offers the following pricing plans:

  • Starting from: US$3,00/month
  • Pricing model: Subscription
  • Free Trial: Available

For more detailed pricing information, contact NinjaOne directly.

NinjaOne has the following typical customers:

Self Employed, 2-10, 11-50, 51-200, 201-500, 501-1 000, 1 001+

NinjaOne supports the following languages:

Dutch, English, French, German, Italian

NinjaOne supports the following devices:

Android (Mobile), iPhone (Mobile), iPad (Mobile)

NinjaOne integrates with the following applications:

Accelo, Autotask PSA, Bitdefender GravityZone, BrightGauge, CloudBlue PSA, Computicate PSA, ConnectWise Control, ConnectWise Manage, HaloPSA, IT Glue, MSP360 Managed Backup, Malwarebytes Endpoint Protection, PROMYS, Passportal, RepairShopr, ScalePad, SherpaDesk, Splashtop Remote Support, TeamViewer, Webroot Business Endpoint Protection

NinjaOne offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat

Related categories

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