About NinjaOne
NinjaOne (formerly NinjaRMM) is the leading unified IT operations solution that simplifies the way IT teams work. With NinjaOne, IT teams can manage all their endpoints and support end-users within one fast, modern, intuitive platform, improving technician efficiency and user satisfaction.
The NinjaOne platform gives IT teams proactive monitoring, remote management, remote control, patch management, software management, IT asset management, backup, IT documentation, and IT service desk capabilities all in one. NinjaOne supports over 10,000 customers around the world, and is consistently ranked #1 for our world-class customer support.
Key benefits of NinjaOne
- Get deep insights into all your workstations, laptops, servers, and network devices and get alerts on impending issues, including:
- Hardware, software, and other device details
- System performance
- Network performance
- Windows services and events
- Quickly and easily remediate IT issues in the background or work with the end-user to remotely address challenges with tools including:
- On-demand, scheduled, and automated patch management
- On-demand, scheduled, and automated script deployment
- Fully interactive and responsive remote command line interface and task manager
- Integrated remote control
- Managed antivirus
- Mobile access to insights and remediation tools
- Better manage IT services with
- In-depth reporting on IT assets, remediation audits, and both hardware and software inventories
- Role- and organization-based user administration
- An administrative credential store so business users don't need access to admin privileges
Typical Customers
- Freelancers
- Small Businesses (2-50)
- Mid-size Companies (51-500)
- Large enterprises (500 and more)
Deployment
- Cloud-based
- On-premise
Images
Features
Total features of NinjaOne: 181
Alternatives
Datto RMM
Syncro
N-sight
Pulseway
Reviews
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- Industry: Information Technology & Services
- Company size: 11-50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Good RMM with a Great interface and Amazing Support
Reviewed on 2021/03/16
Ninja allows us to manage system and software updates, proactively monitor systems for issues, and...
Ninja allows us to manage system and software updates, proactively monitor systems for issues, and automate many of the problems that users face.
Pros
Let's just get this out there: after trying most of the RMM's out there, Ninja's interface is really hard to beat. For our day to day technicians, accessing scripts, remotely accessing systems, and checking system statuses is only one to two clicks away. They don't have all the features that other RMM's have, but what they do have works well and they are added more features pretty consistently.
As a very important side note, their support is unrivaled. We have never had an issue getting an answer to any of our questions.
Cons
There are a few things that could be better in the software. In comparing Ninja with other major RMMs there are some features missing that would help on a day to day basis. The network monitor is outdated and very limited in its capabilities. AD integration and SAML aren't here yet, but there are due to be released in April.
- Industry: Information Technology & Services
- Company size: 11-50 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Migrating to NinjaOne was the best choice for our firm
Reviewed on 2022/01/25
We use a majority of the functionnalities (monitoring, scripting, remote control, update management)...
We use a majority of the functionnalities (monitoring, scripting, remote control, update management) on a daily basis, but still have the pleasant feeling of discovering new ways to deploy, retrieve information on the clients park and save time on time-consming tasks.
On the human level, discussing with the NinjaONe team has always been a real pleasure, as they are accessible, from the commercial team to the back office team (support & expert team) . After more than a year and a half working with their tool and having regular exchanges with the NinjaOne team, I have never experienced the classic and destestable one way relationship : provider to client. I can truly say that the relationship with the NinjaOne team represents a real collaboration between two companies.
Pros
Compared to the RMM Platform we used for more than 4 years (which was a must in the market), I discovered with NinjaOne a complete tool bringing a real sense of modernity in this RMM sector. I'm still wondering how their team managed the difficult task of combinging a fully developed tool with and an interface easy to apprehend.
Cons
So many functionalities that it was sometimes frustrating for my team to figure out how to totally manage the tool.
- Industry: Information Technology & Services
- Company size: 11-50 Employees
- Used Weekly for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 6.0 /10
Ninja Review from Drew
Reviewed on 2023/03/09
We have had a good experience with the NinjaOne software and it has worked well as an RMM tool.
We have had a good experience with the NinjaOne software and it has worked well as an RMM tool.
Pros
It is fairly easy to use, manage, and maintain.
Cons
Price point is a bit high and some configurations can be confusing to deploy.
- Industry: Computer & Network Security
- Company size: 11-50 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Excellent RMM software, highly recommended.
Reviewed on 2021/03/04
Our overall experience of NinjaRMM is massively positive. The platform has enabled us as an MSP to...
Our overall experience of NinjaRMM is massively positive. The platform has enabled us as an MSP to fully manage all our clients patching and asset management needs.
Pros
Excellent portal interface, that is so clear and concise for everyone to use. The patch management and asset information is top notch. The features and functionality of the platform are also superb and always being added to.
Cons
Nothing, the platform works so much better than the RMM software we replaced.
Reasons for Choosing NinjaOne
Costs of SolarWinds was expensive. The portal layout and design of SolarWinds was clunky and not intuitive to use. NinjaRMM's simple cost brackets and online portal are lightyears ahead of SolarWinds and other RMM platforms.Reasons for Switching to NinjaOne
The pricing structure and overall usability was light years ahead of any other vendors offerings. The presales technical information was excellent.- Industry: Information Technology & Services
- Company size: 2-10 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Highly recommend
Reviewed on 2020/11/10
I can't praise Ninja more. From the support team to the account managers, and even the developers,...
I can't praise Ninja more. From the support team to the account managers, and even the developers, everyone has been fantastic. Their pricing is more than fair and they always do everything possible to keep their customers happy. We are delighted with the influx of new features we receive regularly and would recommend their solution and them as a company to all MSP's and internal IT users.
Pros
Compared to some of the products we tested the UI is so user friendly allowing all users to get to grips with it straight away.
Ninja are constantly devloping new features for the product, that are introduced seemlessly.
Setting up the alerting was very simple and encompasses everything we require for our customers.
They have the ability to monitor Raid, which was the feature that put them to the top of the pile for us as we have used several that were unable to offer this essential component.
Cons
Some features such as AD integration, maintenance windows, a mobile app and linux monitoring were missing, but they are either being developed or have been implemented since purchasing.
Reasons for Switching to NinjaOne
Although all of the options available have positives and negatives, we felt the features we were getting, matched with the pricing and the UI made it an easy choice. In the 2 years since using Ninja we as a company have not regretted the choice or considered jumping to another provider.NinjaOne FAQs
Below are some frequently asked questions for NinjaOne.Q. What type of pricing plans does NinjaOne offer?
NinjaOne offers the following pricing plans:
- Starting from: US$3,00/month
- Pricing model: Subscription
- Free Trial: Available
For more detailed pricing information, contact NinjaOne directly.
Q. Who are the typical users of NinjaOne?
NinjaOne has the following typical customers:
Self Employed, 2-10, 11-50, 51-200, 201-500, 501-1 000, 1 001-5 000
Q. What languages does NinjaOne support?
NinjaOne supports the following languages:
Danish, Dutch, English, French, German, Italian, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish
Q. Does NinjaOne support mobile devices?
NinjaOne supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does NinjaOne integrate with?
NinjaOne integrates with the following applications:
Accelo, Autotask PSA, Bitdefender GravityZone, BrightGauge, CloudBlue PSA, Computicate PSA, ConnectWise Control, ConnectWise PSA, HaloPSA, Harmony, IT Glue, IT Portal, Liongard, MSP360 Managed Backup, Malwarebytes Endpoint Protection, Narmada, PROMYS, PagerDuty, Passportal, RepairShopr, ScalePad, SherpaDesk, Slack, Splashtop Remote Support, TeamViewer, Webroot Business Endpoint Protection
Q. What level of support does NinjaOne offer?
NinjaOne offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat
Related categories
See all software categories found for NinjaOne.
- MSP Software
- Website Monitoring Software
- Remote Support Software
- IT Software
- ITSM Tools
- IT Asset Management Software
- IT Service Software
- Endpoint Protection Software
- Patch Management Software
- RMM Software
- Server Management Software
- Backup Software
- Network Monitoring Tools
- Unified Endpoint Management (UEM) Software
- Computer Security Software
- Help Desk Software
