NinjaRMM

NinjaRMM

Remote monitoring & management platform

4.8/5 (47 reviews)

NinjaRMM Overview

NinjaRMM is a security-centric remote monitoring and management platform based in the cloud. Featuring 360-degree monitoring technology, an IT marketplace and third party integrations with Autotask, ConnectWise and RepairShopr, NinjaRMM aims to deliver a simple solution for IT professionals and Managed Service Providers (MSP).

Pricing

Starting from
N/A
Pricing options
Free Trial
Subscription
Value for money

Devices

Business size

S
M
L

Markets

United States

Supported Languages

English

NinjaRMM Reviews

Overall rating
4.8/5
98% positive reviews
40
Excellent
6
Very good
1
Average
0
Poor
0
Terrible

An Excellent Solution for Start-Up MSPs

Used Daily for 1-5 months
Reviewed on 4/15/2019
Review Source: Capterra

Working with NinjaRMM's customer service was an excellent experience. Built with a team of seasoned professionals, all with various different levels of experience in business ownership, maintenance, technical support, and account management, Ninja delivers top-notch customer services in an efficiently timely manner. After speaking with their billing team and our account manager, we were able to work out flexibility with billing, remaining easy to work with and understanding while we straightened out our Accounts Payable systems.

It's exciting to be working with a company that is ever increasing their capabilities, expanding their team, and continuously pushing out new features to allow us to operate more effectively in the MSP workspace, provide higher quality of service, and expand our customer reach by providing many different options for managing our client networks.

Pros

NinjaRMM is incredibly easy to use, combining a fluid interface with powerful back-end features. One of the greatest things about this tool is that it just works. There's no complicated setup, or difficult to manage interface. All options and tools are clearly labeled, easy to understand, and the interface is laid out in an easy to navigate structure that is pleasent to look at. Our favorite feature by far is the SysTray customization options that allow us to place a service icon in the System Tray, and give our users tools directly on their desktop to self-resolve, or call assistance when necessary. Additionally, NinjaRMM has done a great job of implementing state of the art technology to provide SMNP monitoring capabilities, as well as managing and monitoring uptime and downtime instances.

Cons

Some of the features that you expect to be there aren't yet fully deployed. We're excited about the potential for backup capabilities with Ninja, however these features don't work perfectly all of the time. In addition, their interface currently lacks a Task Manager system for managing services and tasks, however I've been informed that this is slated for a later release. I would be interested in seeing a development roadmap made public to the subscribers as it gives us a better indication of how to plan for new capabilities/integrations that we may be able to use. Additionally, it would be neat to make uptime calculations so that we can provide percentages for various services to our clients in our reports. Again, I have been informed that full report customization is an upcoming feature, and I'm excited to see that take place.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

9.0/10

Adopt Ninja RMM (Remote Monitoring and Management) as a MSP company and also for internal use

Used Daily for 6-12 months
Reviewed on 7/6/2017
Review Source: Capterra

Proactive service
Real time issues detection
Scheduled action

Win a lot of time !

Pros

- Clear GUI with excellent reactivity: Ninja RMM is designed to monitor and also to schedule actions after an issue detection, based on preset policies (for servers and computers, Windows nd Mac). You can also monitor webserver or internet line. Personalize a policy takes a few minutes and it's simple to interact with any computer (many useful options are available, as the CMD window).

- Incredible ROI for new technicians. After a brief demo, a newcomer understands how it works. This was very important for us as we didn't have days to set up a monitoring tool...

- Ninja NMS (Network Management System) is powerful and easily discovers assets in a network, monitor each asset and check it regularly (switch, printers, firewall, pcs, etc.)

- Customer Service always on the top (email answer, community website, efficient commercial team) - good documents and videos to help during the beginning

- Regular new functionalities: dev team listens to customer's features requests; probably the most important for me. The Ninja service is better and better and improves rapidly

- Installing the Agent add it automatically to the customer/organization in the Console. Very useful if you send it to a new customer cause you don't have to log on and identify your MSP saas account tool! It is more secured. After 5 min, all the information (CPU, Memory, Services, Software inventory, Windows Event, Antivirus state, etc.) are available and can help to solve your customer issue.

Cons

- Mac OS : all functionnalities are not yet available, especially software actions

- Would like to have a netflow, syslog and backup in NMS for more firewall providers

Response from NinjaRMM, LLC

Hi Olivier. Thank you very much for your review. Stay tuned we will be releasing a ton of new Mac agent functionality in the next couple of weeks :)

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

9.0/10

ninjaRMM slices through the RMM competition

Used Daily for 2+ years
Reviewed on 6/16/2017
Review Source: Capterra

Recommendations to others considering the product
There is only one option for ninjaRMM and that's their SaaS model. They use an API framework that allows for integrations with third-party software to provide that single-pane of glass experience. They have a well-rounded "out-of-the-box" solution set and are continuing to mature their features and capabilities. The executive team and leadership are experienced and driven to be the leader in the RMM space.

What business problems are you solving with the product? What benefits have you realized?
Status Pros wanted to find a cost-effective solution that would scale with us as we grew. Our experience with other RMM solutions found us wasting time "getting it to work" instead of building real solutions for automation, scripting, remote control, monitoring with "action on" sequencing, integration with third-parties through a single-pane of glass, and a cloud platform that allows us to properly manage our clients from any device, anywhere, anytime.

Pros

We know all too well that your vendor will make or break you. The team at ninjaRMM has built a solution that simplifies the RMM platform for technology providers with a modern approach. Our experience with the team at ninjaRMM moves the bar way up when it comes to supporting our technicians and third-party integrations. We have found them to not only listen to us but provide responsive and intelligence solutions in a timely manner. Status Pros keeps our client satisfaction levels high by using solutions that actually work they way they are supposed to, ninjaRMM is by far our best and leading solution loved by all of our clients. We can extend the ninjaRMM platform to our clients allow them access to their collateral including beautiful reports and shared access to all the features ninjaRMM offers.

Cons

Our excitement around ninjaRMM has us looking forward to the roadmap ahead for solutions that are not yet supported. This means we'll have to wait for these solutions as they become available. As a start-up, ninjaRMM is using modern software solutions which can slow down the adoption process for solutions that are not yet modernized to support their API framework.

Response from NinjaRMM, LLC

Hi Lucas,

Thank you very much for your kind words! We've been on a tear in 2017 with multiple major releases and are looking to keep the same pace for 2H 2017!

Please feel free to reach out to me if you have any questions or feedback, [email protected]

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10

Reliable RMM, Responsive Support, Receptive Executives, and One of the best softwares I have used

Used Daily for 1+ year
Reviewed on 9/25/2018
Review Source: Capterra

There was always a fear that the patching of machines was not being done properly. And the basic thing we are paid to do was patch. We would spend countless hours with other platforms verifying, rectifying, and doubling our work load. Ninja's patching just works, and now they have added reboot notification on the main dash so we can see in a glance what machines need reboot to complete a patch. Even with schedules reboots, this is a security blanket.

Pros

The tool, just works. No fuss no mess. The MSP market space is hard enough without dealing with tools that do the opposite of what it is supposed to do. I have used other platforms, they start with K & N. One was just a bear to use, the other couldn't keep agents online. But Ninja, you install it, you set it and you check it. It just does it work. Which is to make my engineers life easier. What use to take 12 engineers, now takes 4. What you pay, is definitely not reflective of what you get. And the best part, they truly understand that in order for them to succeed, they need company's like mine to succeed. A true company that partners with us. I cannot say enoug good things about them.

Cons

The reporting is a little lite, but the community has raised its concerns and now the fix is on the road map. Same goes for a slew of other features that the community wanted/needed. Just wish they could 100X their development team every quarter .

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10

It's cut down on the amount of time needed to manage our RMM tool so we can focus on our customers.

Used Daily for 6-12 months
Reviewed on 5/17/2018
Review Source: Capterra

Oh were to start. Our old RMM tool was complicated and over whelming. NinjaRMM is simple to use and understand, and doesn't take anytime for someone to pick up and use. We even have a few customers that log in and use the tool. It's just simple, and that's what I wanted. As I said in the review, now we can spend more time with our customers, and less time babying the RMM tool to make sure it's working. Thanks Ninja =)

Pros

1. Search - something so simple can be the best feature. Our old RMM tool couldn't come close.
2. Ease of creating a policy for a customer or type of device in a customer.
3. Integration with 3rd party tools like AutoTask and TeamViewer.
4. Website branding - New feature, and we love it.
5. SysTray icon has been wonderful! I love the fact that we can use our own icons and give it our own flair.
6. Reports - They look nice and are simple to understand.

Cons

1. TeamViewer. Not a fan. I'm sure it's not a big deal if you are new to this kind of thing. But we have used a lot of remote control tools in our 20+ years, and there are better options.
2. Can't install software on the fly. You have to use policies and a Schedules Action. I wish there was an option to upload an MSI/EXE/Other Scripts and run to a list of machines or all machines within a company. And give us the ability to turn this on and off so we can have customers do this as well.
3. I wish the update system was also about to update Windows 10 builds. This is still a manual process unless the customer has a server and we can push a script to install a Windows 10 update via UNC.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10

NinjaRMM Pricing

Starting from
N/A
Pricing options
Free Trial
Subscription
Value for money

To receive accurate pricing information, contact NinjaRMM directly.

NinjaRMM Features

  • API
  • Access Control
  • Activity Dashboard
  • Activity Tracking
  • Auditing
  • Automatic Notifications
  • Monitoring
  • Reporting & Statistics
  • Workflow Management

  • Alerts / Escalation
  • Application Integration
  • Collaboration Tools
  • Data Import/Export
  • Drag & Drop Interface
  • Projections
  • Real Time Data
  • Real Time Monitoring
  • Real Time Reporting
  • SSL Security
  • Third Party Integration

Additional information for NinjaRMM

Key features of NinjaRMM

  • 3rd party patching
  • Action management
  • Activity dashboard
  • Activity logging
  • Activity tracking
  • Approval process control
  • Auditing
  • Automate maintenance tasks
  • Automated scheduling
  • Automatic notifications
  • Backup management
  • Bandwidth monitoring
  • Branded reports
  • Community forums
  • Compliance management
  • Compliance tracking
  • Configuration management
  • Configure exclusions & quarantine files
  • Cross platform support
  • Customer engagement center
  • Customizable branding
  • Data visualization
  • Email alerts
  • Email monitoring
  • Event-based notifications
  • File transfer protocol monitoring
  • Graphical data presentation
  • Help Desk management
  • Internet usage monitoring
  • Multiple brands / products
  • Permission management
  • Policy management
  • Prioritizing
  • Remote access
  • Remote access
  • Remote audio/video
  • Remote systems monitoring
  • Reporting & statistics
  • Reports on user key performance metrics
  • SMS notifications
  • Screen sharing
  • Search functionality
  • Server monitoring
  • Service desk (ITIL / ITSM)
  • Service level agreement (SLA) monitoring
  • Session recording
  • Software inventory
  • Summary reports
  • Template management
  • Tracking features
  • Two-factor authentication
  • Uptime reporting
  • User access controls
  • User chat
  • Workflow management

Benefits

  • Monitor workstation / servers / SNMP / cloud in a single pane
  • Deploy software / scripts
  • Remote access
  • Patching for Windows / 3rd party apps
  • Deploy AV / backup

  • NinjaRMM FAQs

    Below are some frequently asked questions for NinjaRMM.

    Q. What type of pricing plans does NinjaRMM offer?

    NinjaRMM offers the following pricing plans:

    Pricing model: Subscription

    Free Trial: Available

    To receive accurate pricing information, contact NinjaRMM directly.

    Q. What are the main features of NinjaRMM?

    NinjaRMM offers the following features:

    • 3rd party patching
    • Action management
    • Activity dashboard
    • Activity logging
    • Activity tracking
    • Approval process control
    • Auditing
    • Automate maintenance tasks
    • Automated scheduling
    • Automatic notifications
    • Backup management
    • Bandwidth monitoring
    • Branded reports
    • Community forums
    • Compliance management
    • Compliance tracking
    • Configuration management
    • Configure exclusions & quarantine files
    • Cross platform support
    • Customer engagement center
    • Customizable branding
    • Data visualization
    • Email alerts
    • Email monitoring
    • Event-based notifications
    • File transfer protocol monitoring
    • Graphical data presentation
    • Help Desk management
    • Internet usage monitoring
    • Multiple brands / products
    • Permission management
    • Policy management
    • Prioritizing
    • Remote access
    • Remote access
    • Remote audio/video
    • Remote systems monitoring
    • Reporting & statistics
    • Reports on user key performance metrics
    • SMS notifications
    • Screen sharing
    • Search functionality
    • Server monitoring
    • Service desk (ITIL / ITSM)
    • Service level agreement (SLA) monitoring
    • Session recording
    • Software inventory
    • Summary reports
    • Template management
    • Tracking features
    • Two-factor authentication
    • Uptime reporting
    • User access controls
    • User chat
    • Workflow management

    Q. Who are the typical users of NinjaRMM?

    NinjaRMM has the following typical customers:

    Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business

    Q. What languages does NinjaRMM support?

    NinjaRMM supports the following languages:

    English

    Q. What type of pricing plans does NinjaRMM offer?

    NinjaRMM has the following pricing plans:

    Subscription

    Q. Does NinjaRMM support mobile devices?

    We do not have any information about what devices NinjaRMM supports

    Q. What other apps does NinjaRMM integrate with?

    NinjaRMM integrates with the following applications:

    Autotask, CloudBerry Backup, Computicate PSA, ConnectWise Manage, HarmonyPSA, IT Glue, PROMYS CRM Help Desk PSA, TeamViewer, TeamViewer, Webroot®

    Q. What level of support does NinjaRMM offer?

    NinjaRMM offers the following support options:

    FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials