NinjaRMM

The Easiest-to-Use Unified Endpoint Management Platform

4,9 /5 (105 reviews) Write a Review!

NinjaRMM Overview

What is NinjaRMM?

Ninja was built to help managed service providers (MSPs) and and internal IT teams better manage IT service delivery. NinjaRMM is the world's easiest-to-use unified endpoint management platform. We provide up-to-the minute insights into workstation, laptop, server, network device, and virtual machine performance and powerful tools like remote control, patching, scripting, and automation to improve IT management.

We provide all the tools you need to improve IT management in a simple, easy-to-use platform designed to help make your techs more efficient, reduce IT management costs, and improve IT management outcomes.

NinjaRMM Overview

Pricing

Starting from
N/A

Pricing options

Free Trial
Subscription
Value for money

To receive accurate pricing information, contact NinjaRMM directly.


NinjaRMM Features

Devices
Business size
S M L
Markets
United States, Canada, United Kingdom, Australia, Germany
Supported Languages
English

Media

Visually monitor health of workstations, servers and networking gear
Enter customer details in customer editor
Search by name, ip, mac, user or serial number
Obtain device overview
Users can search on software inventory to track problems & perform remediation quickly
Track changes throughout infrastructure automatically
Automate maintenance tasks and manage patches/antivirus
NinjaRMM video NinjaRMM screenshot: Visually monitor health of workstations, servers and networking gear NinjaRMM screenshot: Enter customer details in customer editor NinjaRMM screenshot: Search by name, ip, mac, user or serial number NinjaRMM screenshot: Obtain device overview NinjaRMM screenshot: Users can search on software inventory to track problems & perform remediation quickly NinjaRMM screenshot: Track changes throughout infrastructure automatically NinjaRMM screenshot: Automate maintenance tasks and manage patches/antivirus

NinjaRMM Reviews

NinjaRMM Reviews

Overall rating
4,9
/
5
Excellent
92

Very good
12

Average
1

Poor
0

Terrible
0

Value for Money
4,8
Features
4,6
Ease of Use
4,9
Customer Support
4,9
99% recommended this app
Tim V.

Best RMM tool on the market

I manage an in-house IT department and we always struggled with tracking hardware, history, and status.

No matter what we found, we just couldn't get one that was accurate and easy to keep up to date.

Ninja just DOES it. I don't have to think about it. I know all my machines in Ninja and the latest info on them is all right there.

This makes our network more visible, trackable. My team solves issues faster, more accurately, and in a happier way than ever before.


Kamran H.

Amazing RMM Dashboard, Very simple, easy to use & deploy, great alerting and does it all!

NinjaRMM is fantastic, our engineers productivity have increased. Our SLA's are being met faster, Ninja just lets me and my colleagues get on with our job, providing all the information, monitoring and tools we need without it being cluttered or too in your face.


Jamie S.

RMM with not enough going on for it

None. We choose not to use this software as it didn't do what we wanted it to do.


Nick A.

Must read for anyone exploring RMM options in the marketplace... Look no further!

The uncanny thing about how Ninja caught our eye is that the technical ability of the platform was the last thing that sealed the deal for us, it was our experience dealing with Ninja as a company that really won us over. Merely reading through Ninja's website and social media content made us feel as if they were speaking directly to us, they seemed to know the pain & struggles we were feeling with our incumbent and purportedly had the answer - we had a good feeling, but the proof would be in the pudding... I submitted a query via their website and awaited contact.

In the not too distant future I got a call from one of their Account Executives to follow up. [SENSITIVE CONTENT HIDDEN], (who I still deal with on a regular basis) from the outset knew that a deal of this size could be easily lost, so no pushy sales techniques or hard-play negotiations here. After about 2 months or so of discussions, technical demonstrations and aggressive testing by ourselves Ninja made us an offer. All I'll say is that they suggested a 12 month term, but we were that confident that we asked for longer.


Erik D.

Ninja RMM was what we were waiting for

From start till now, evrything good, good trial and demonatration, explanation, also the customer support, the forum, and after sales, good, fine and motivated people over there, not only too sell. They like so invest for long periods, no one day flies.


Tim V.
Industry: Facilities Services
Company size: 1 001-5 000 Employees

Best RMM tool on the market

Used Daily for 6-12 months
Reviewed on 2020/05/22
Review Source: Capterra

I manage an in-house IT department and we always struggled with tracking hardware, history, and status.

No matter what we found, we just couldn't get one that was accurate and easy to keep up to date.

Ninja just DOES it. I don't have to think about it. I know all my machines in Ninja and the latest info on them is all right there.

This makes our network more visible, trackable. My team solves issues faster, more accurately, and in a happier way than ever before.

Pros

Ninja was so easy to setup. It's fun to tweak. The scripts are simple and there are even some basic templates. It tells me everything I need to know about a computer and what's going on.

The integrations have been a huge help. Their documentation is precise, easy to follow and accurate.

Our account manager actually cares and checks in on us every 2 weeks.

Good vendors are so rare, no matter the product. I'm not really sure I could love this product and this company any more than I do.

Cons

The only things I can think that I wish was if Ninja made some their own basic ticketing system. That's not a complaint about the product at all, but the other partners they integrate are way more complicated and expensive than I'd like. I know Ninja would crush it if they made a simple one of their own that was tightly integrated with the Ninja portal.

Also, the NMS deployment is slightly clunkly. I would like Ninja to bring that in house too.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Kamran H.
Industry: Information Technology & Services
Company size: 11-50 Employees

Amazing RMM Dashboard, Very simple, easy to use & deploy, great alerting and does it all!

Used Daily for 2+ years
Reviewed on 2020/09/24
Review Source: Capterra

NinjaRMM is fantastic, our engineers productivity have increased. Our SLA's are being met faster, Ninja just lets me and my colleagues get on with our job, providing all the information, monitoring and tools we need without it being cluttered or too in your face.

Pros

For me as a 3rd Line Engineer and someone who oversees the Desks and manages Engineers, Ninja just gives us all the tools and enables us to do our job so much more quicker and easily compared to predecessing RMM tools. The Dashboard first of all is very clear and informative and very easy and simple to use. It is not cluttered and displays all your relevant alerts exactly where they need to be. The integration process was also very simple, its literally one click of a button of installing an agent. If you use RMM, then its simple to automate and deploy this as of apposed to other RMM tools which are clunky, stop responding and break so often!

Cons

There are a few bits and bobs missing from Ninja, for example TeamViewer automatic integration and deployment on MAC(s) but after discussion with my great Account Manager he pushed this forward to Development, as he always does with anything that I think would be great to be added to Ninja. Its fantastic as pretty much at all opportunities my requested features I have seen been added so they are very responsive and do listen to Administrator needs.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Jamie S.
Industry: Information Technology & Services
Company size: 51-200 Employees

RMM with not enough going on for it

Used Other for Free Trial
Reviewed on 2018/07/25
Review Source: Capterra

None. We choose not to use this software as it didn't do what we wanted it to do.

Pros

I like the overall look of the user interface and it is quick and speedy.
Installs quickly without much delay, provides good information about computer specs.

Cons

Hard to figure out how it works.
Uninstall option simply didn't work.
RMM software installs NOT in the system tray.
Patching is a joke. You cannot block patches easily, its either all of a cateory, ALL or none.
User interface navigation is terrible.
Was completely unable to figure out how scripting works.
No native remote control.
Not enough options.

We have been using Kaseya for 5+ years and it is so much better and easier to use.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 3.0/10

Nick A.
Industry: Computer & Network Security
Company size: 11-50 Employees

Must read for anyone exploring RMM options in the marketplace... Look no further!

Used Daily for 1+ year
Reviewed on 2020/09/23
Review Source: Capterra

The uncanny thing about how Ninja caught our eye is that the technical ability of the platform was the last thing that sealed the deal for us, it was our experience dealing with Ninja as a company that really won us over. Merely reading through Ninja's website and social media content made us feel as if they were speaking directly to us, they seemed to know the pain & struggles we were feeling with our incumbent and purportedly had the answer - we had a good feeling, but the proof would be in the pudding... I submitted a query via their website and awaited contact.

In the not too distant future I got a call from one of their Account Executives to follow up. [SENSITIVE CONTENT HIDDEN], (who I still deal with on a regular basis) from the outset knew that a deal of this size could be easily lost, so no pushy sales techniques or hard-play negotiations here. After about 2 months or so of discussions, technical demonstrations and aggressive testing by ourselves Ninja made us an offer. All I'll say is that they suggested a 12 month term, but we were that confident that we asked for longer.

Pros

Having spoken to other Ninja partners that have similar numbers of devices under management we have all deployed ninja in vastly different ways so that it slots perfectly into our day to day operations, but unilaterally agree that Ninja's RMM is the best foundation we have found for our needs. Key to this being it's flexibility for you to adapt it, or to adjust your working processes to complement it. Day to day we see that the Ninja RMM causes us less work, updates are released without breaking features that worked before and in general we are a more efficient team because of it.

Cons

We were trying to replace an RMM system that we'd worked with for almost 8 years, it would be too easy to draw comparisons between the two. Short of the obvious learning curve associated with working within a new dashboard and the retraining of "muscle memory" for us, there aren't really any "cons" to speak of.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Erik D.
Industry: Computer & Network Security
Company size: 2-10 Employees

Ninja RMM was what we were waiting for

Used Daily for 6-12 months
Reviewed on 2020/09/01
Review Source: Capterra

From start till now, evrything good, good trial and demonatration, explanation, also the customer support, the forum, and after sales, good, fine and motivated people over there, not only too sell. They like so invest for long periods, no one day flies.

Pros

The ease of use, the speed of the executing comands, the available features, the integrations with our MSP software, the development, customer care, after sales, etc etc.

Cons

Can't name none at the moment, there is always space for improvements, but don't know what fill in here...

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

User recommendation
9,6/10
Based on 105 user ratings
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NinjaRMM Pricing

NinjaRMM Pricing

Starting from
N/A
Free Trial
Subscription
Value for money

To receive accurate pricing information, contact NinjaRMM directly.

To receive accurate pricing information, contact NinjaRMM directly.

Value for Money
4,8/5
Based on 105 user ratings
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NinjaRMM Features

NinjaRMM Features

API
Access Control
Activity Dashboard
Activity Tracking
Alerts / Escalation
Auditing
Automatic Notifications
Collaboration Tools
Compliance Management
Data Import/Export
Data Visualization
Drag & Drop Interface
Monitoring
Real Time Data
Real Time Monitoring
Reporting & Statistics
Search Functionality
Third Party Integration
User Management
Workflow Management
Features
4,6/5
Based on 105 user ratings
Compare features rating with alternatives
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Categories

Additional information for NinjaRMM

Additional information for NinjaRMM

Key features of NinjaRMM

  • 3rd party patching
  • Action management
  • Activity dashboard
  • Activity logging
  • Activity tracking
  • Approval process control
  • Auditing
  • Automate maintenance tasks
  • Automated scheduling
  • Automatic notifications
  • Backup management
  • Bandwidth monitoring
  • Branded reports
  • Community forums
  • Compliance management
  • Compliance tracking
  • Configuration management
  • Configure exclusions & quarantine files
  • Cross platform support
  • Customer engagement center
  • Customizable branding
  • Data visualization
  • Email alerts
  • Email monitoring
  • Event-based notifications
  • File transfer protocol monitoring
  • Graphical data presentation
  • Help Desk management
  • Internet usage monitoring
  • Multiple brands / products
  • Permission management
  • Policy management
  • Prioritizing
  • Remote access
  • Remote audio/video
  • Remote systems monitoring
  • Reporting & statistics
  • Reports on user key performance metrics
  • SMS notifications
  • Screen sharing
  • Search functionality
  • Server monitoring
  • Service desk (ITIL / ITSM)
  • Service level agreement (SLA) monitoring
  • Session recording
  • Software inventory
  • Summary reports
  • Template management
  • Tracking features
  • Two-factor authentication
  • Uptime reporting
  • User access controls
  • User chat
  • Workflow management

Benefits


  • Get deep insights into all your workstations, laptops, servers, and network devices and get alerts on impending issues, including:
  • Hardware, software, and other device details

  • System performance

  • Network performance

  • Windows services and events


  • Quickly and easily remediate IT issues in the background or work with the end-user to remotely address challenges with tools including:
  • On-demand, scheduled, and automated patch management

  • On-demand, scheduled, and automated script deployment

  • Fully interactive and responsive remote command line interface and task manager

  • Integrated remote control

  • Managed antivirus

  • Mobile access to insights and remediation tools


  • Better manage IT services with
  • In-depth reporting on IT assets, remediation audits, and both hardware and software inventories

  • Role- and organization-based user administration

  • An administrative credential store so business users don't need access to admin privileges

NinjaRMM FAQs

NinjaRMM FAQs

Below are some frequently asked questions for NinjaRMM.

Q. What type of pricing plans does NinjaRMM offer?

NinjaRMM offers the following pricing plans:

Pricing model: Subscription

Free Trial: Available

To receive accurate pricing information, contact NinjaRMM directly.

Q. What are the main features of NinjaRMM?

NinjaRMM offers the following features:

  • 3rd party patching
  • Action management
  • Activity dashboard
  • Activity logging
  • Activity tracking
  • Approval process control
  • Auditing
  • Automate maintenance tasks
  • Automated scheduling
  • Automatic notifications
  • Backup management
  • Bandwidth monitoring
  • Branded reports
  • Community forums
  • Compliance management
  • Compliance tracking
  • Configuration management
  • Configure exclusions & quarantine files
  • Cross platform support
  • Customer engagement center
  • Customizable branding
  • Data visualization
  • Email alerts
  • Email monitoring
  • Event-based notifications
  • File transfer protocol monitoring
  • Graphical data presentation
  • Help Desk management
  • Internet usage monitoring
  • Multiple brands / products
  • Permission management
  • Policy management
  • Prioritizing
  • Remote access
  • Remote audio/video
  • Remote systems monitoring
  • Reporting & statistics
  • Reports on user key performance metrics
  • SMS notifications
  • Screen sharing
  • Search functionality
  • Server monitoring
  • Service desk (ITIL / ITSM)
  • Service level agreement (SLA) monitoring
  • Session recording
  • Software inventory
  • Summary reports
  • Template management
  • Tracking features
  • Two-factor authentication
  • Uptime reporting
  • User access controls
  • User chat
  • Workflow management

Q. Who are the typical users of NinjaRMM?

NinjaRMM has the following typical customers:

Small Business, Large Enterprises, Public Administrations, Non Profit, Mid Size Business

Q. What languages does NinjaRMM support?

NinjaRMM supports the following languages:

English

Q. What type of pricing plans does NinjaRMM offer?

NinjaRMM has the following pricing plans:

Subscription

Q. Does NinjaRMM support mobile devices?

NinjaRMM supports the following devices:

Android, iPhone

Q. What other apps does NinjaRMM integrate with?

NinjaRMM integrates with the following applications:

Computicate PSA, ConnectWise Manage, HarmonyPSA, IT Glue, MSP360 Backup, PROMYS CRM Help Desk PSA, SolarWinds Passportal, Splashtop Business Access, Splashtop Remote Support, TeamViewer

Q. What level of support does NinjaRMM offer?

NinjaRMM offers the following support options:

Phone Support, Online Support, FAQs, Video Tutorials, Forum, Knowledge Base