About SoGoSurvey

SoGoSurvey is an enterprise feedback management tool for the creation and management of customer and employee experiences. Providing an all-in-one data collection and analysis platform, SoGoSurvey grants users the ability to create multiple surveys, polls, quizzes, and forms with customization, distribution, and reporting tools.

SoGoCX covers the complete customer journey by meeting customers where they are throughout their experience with an organization or product. The latest UI and UX best practices have been incorporated into the SoGoCX platform to optimize ease-of-use.

SoGoSurvey stands out from competition by offering best-in-class products that lead the competition and are offered at an affordable price.

With features including an inbuilt library of templates, a common question database, branching, skip logic, drag and drop interface, and more, SoGoSurvey products (SoGoCX, SoGoEX, survey, and quiz) make survey creation as simple and personalized as possible.

Key benefits of SoGoSurvey

  • Utilize the drag and drop interface to build surveys either from scratch using a variety of elements and question types or by customizing one of the many in-built templates. Users can add branching and skip logic to enhance and personalize the respondent’s experience, and to ensure that no time is wasted on irrelevant questions.

  • Set up rules and alerts to manage responses when surveys are submitted such as a thank you message for all submissions. Users can also set up additional response rules such as alerting support staff if an unsatisfied customer leaves a bad rating.

  • Customize surveys, polls and quizzes by adding logos, changing fonts and colors, and choosing from a range of different question types including NPS, matrix grid, rating grid, attachment, image choice, and more.

  • Schedule customized survey invitations and reminders to send to contact lists from the contact manager. Automate these reminders to send to contacts who have yet to respond based on predefined rules and time frames.

  • Gain insights with real-time reporting via SoGoSurvey's advanced dashboards. Analysis options, including easy-to-use visualizations, report distribution, and segmentation options, clearly showcase the drivers of customer and employee experience.

  • Maximize the value of your data through SoGoSurvey's API, CRM, and other integrations.

  • Devices

    Business size

    S M L

    Markets

    Australia, Brazil, Canada, China, Germany and 5 others, United Kingdom, India, Japan, Mexico, United States

    Supported Languages

    Arabic, Chinese, Czech, Dutch, English and 17 others, Finnish, French, German, Hebrew, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Thai, Traditional Chinese, Turkish, Ukrainian

    Images

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    SoGoSurvey video
    SoGoSurvey video
    SoGoSurvey screenshot: SoGoSurvey screenshot: SoGoSurvey screenshot: SoGoSurvey screenshot: SoGoSurvey screenshot: SoGoSurvey screenshot:

    Features

    Total features of SoGoSurvey: 74

    • 360 Degree Feedback
    • API
    • Action Management
    • Activity Dashboard
    • Ad hoc Analysis
    • Ad hoc Reporting
    • Alerts/Notifications
    • Assessment Management
    • CRM
    • Contact Management
    • Customer Activity Tracking
    • Customer Experience Management
    • Customer Segmentation
    • Customizable Branding
    • Customizable Fields
    • Customizable Forms
    • Customizable Questions
    • Customizable Reports
    • Customizable Templates
    • Data Analysis Tools
    • Data Connectors
    • Data Import/Export
    • Data Visualization
    • Drag & Drop
    • Email Alerts
    • Email Invitations & Reminders
    • Email Marketing
    • Employee Management
    • Engagement Analytics
    • Feedback Management
    • Forms Management
    • Goal Setting / Tracking
    • Incident Management
    • Mailing List Management
    • Mobile Survey
    • Monitoring
    • Multi-Channel Communication
    • Multi-Channel Distribution
    • Multi-Channel Management
    • Multi-Language
    • Multiple User Accounts
    • Offline Response Collection
    • Prioritization
    • Progress Tracking
    • Question Branching
    • Question Library
    • Question Piping
    • Quota Management
    • Randomization
    • Real Time Analytics
    • Real Time Data
    • Real Time Reporting
    • Recruitment Management
    • Reporting & Statistics
    • Reporting/Analytics
    • Response Quotas
    • Response Validation
    • Role-Based Permissions
    • SMS Messaging
    • SSL Security
    • Scheduled / Automated Reports
    • Search/Filter
    • Single Sign On
    • Site Intercept Survey
    • Skip Logic
    • Summary Reports
    • Support Audio/Images/Video
    • Survey Builder
    • Survey/Poll Management
    • Surveys & Feedback
    • Trend Analysis
    • URL Customization
    • Visual Analytics
    • Workflow Management

    Alternatives

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    Zoho CRM

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    Mailchimp

    4,5
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    IntouchSurvey

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    Reviews

    Overall rating

    4,7 /5
    (654)
    Value for Money
    4,5/5
    Features
    4,6/5
    Ease of Use
    4,6/5
    Customer Support
    4,7/5

    Already have SoGoSurvey?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

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    Showing 5 reviews of 654
    Mavares P.
    Overall rating
    • Used Weekly for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 8.0 /10

    A good survey represents a clear business idea

    Reviewed on 2018/07/14

    Save time and effort with the best results in your business

    Save time and effort with the best results in your business

    Pros

    The social sciences, as well as the disciplines related to trade and finance, build their research, results and conclusions using the different types of surveys. The SoGoSurvey platform offers a wide range of templates with their respective questions with a suitable format for the surveys, as well as the most common questions and answers, and the best thing is that it offers personalized design options, which allows you to distribute your surveys by different media. Then, complement your research with the reports module, which will allow you to analyze the data quickly and in real time through the reports module which can generate results in graphics, or if you wish, in diagrams of high professional level , which can be adjusted to your needs and requirements.

    Cons

    Every good system, in any field, must be checked according to the real needs of the organizations, since, although there is a "basic" version of this system, which is free, it is important to evaluate if it is possible to cover all of them. and each of the corporate needs. In general, these versions are very limited, so it is advisable to contact the support staff, who are always attentive to your requirements.

    Jose M.
    Overall rating
    • Industry: Higher Education
    • Company size: 201-500 Employees
    • Used Weekly for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Easy, yet powerful and compreensive

    Reviewed on 2021/04/07

    I started using SoGoSurvey quite a few years ago for my Ph.D. project. The structuring of the main...

    I started using SoGoSurvey quite a few years ago for my Ph.D. project. The structuring of the main survey and the deployment of the same was done without too much of a learning curve. The documentation available on their website is concise and to the point, it never took me more than a few minutes to figure how how to use each feature. When lecturing I find it easy to get my students using the platform fast and correctly, allowing time for what really matters in my courses: the thought processes and the statistical treatment of the information obtained.

    Pros

    It has all the features that I use, or need, in a very intuitive platform that allows me to focus on my surveys and my research without unwanted distractions. I can use it on my PCs and on my iPad without issues or complications, making it a very useful tool whether I am deploying a survey or teaching my students how to structure or deploy one. The reporting features are getting better with each iteration, although I still tend to use the trouble-free export features to do my own statistical analysis.

    Cons

    Nothing, really. The frequent updates have been keeping ahead of my expectations.

    Verified Reviewer
    Overall rating
    • Industry: Information Services
    • Company size: 5 001-10 000 Employees
    • Used Weekly for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 5.0 /10

    Online survey tool that relies on most other competitors for it's product features

    Reviewed on 2019/01/30

    Good for use, heavy on pockets!

    Good for use, heavy on pockets!

    Pros

    Customer support is the main thing that I can talk about this survey software.
    There are a bunch of people who constantly reply to our queries and issues, and get them fixed at high priorities when required.
    The overall user interface is decent, although, it cannot be compared to the other brands.
    It provides a wide variety of functionalities and tools and thus seems really great as and overall application. (All under one roof).
    However, this sometimes looks densely populated when you are looking for one specific function and you have a lot of ways to do the same thing.
    Creating and distributing surveys is the most basic part, but the reporting features makes the application really stand out!

    Cons

    It copies a lot of other survey tools and tries to replicate their premium functionalities.
    The product management team seems to be pretty ordinary with their thinking and cannot go out of the box to widen the scopes of this application.
    The tools are way too expensive and no comments on how their overall performance or scalability measures are!

    Jeremy B.
    Overall rating
    • Industry: Oil & Energy
    • Company size: 51-200 Employees
    • Used Weekly for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Likelihood to recommend 8.0 /10

    We love SoGoSurvey and use it almost exclusively now

    Reviewed on 2021/03/15

    We love SoGo so much we came back to it after about a year of limping along with Google Forms or...

    We love SoGo so much we came back to it after about a year of limping along with Google Forms or Microsoft Forms. We are glad we're back as accountholders!

    Pros

    SoGoSurvey is feature-rich and has top-notch reporting tools. It's UI is very simple and modern, and it's actually enjoyable to build surveys and forms with their software.

    Cons

    The email templates are still limited, so if you use them instead of your native client, you may find them lacking. We don't use them most of the time.

    Cindy H.
    Overall rating
    • Industry: Performing Arts
    • Company size: 51-200 Employees
    • Used Other for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    User Friendly Software and Responsive Company

    Reviewed on 2019/12/26

    SoGoSurvey has exceptional customer service!!! This is the biggest reason I would choose to use...

    SoGoSurvey has exceptional customer service!!! This is the biggest reason I would choose to use SoGoSurvey. I LOVE the ease of building surveys, saving questions to use later, copying surveys to use again with minor edits, testing surveys, and looking at survey results. With the free non-profit upgrade we are able to get all the survey results we need to help our organization improve and meet the needs of our community. Downloading survey results is easy and the format of the results makes it easy to evaluate our results. Having used this survey company for a little more than a year, currently I have no reason to look for another survey company to use.

    Pros

    Being able to save questions in a question bank, copy surveys to re-use after editing, and reviewing the survey before sending are wonderful features. I can send test surveys to others for review as well. Free upgrade for non-profit does increases our survey limit so we don't worry about losing survey results because we reached our limit. Customer service is the best with responses almost the minute you ask for help!!! This is huge for me! I hate waiting day(s) to get answers to solve problems I may encounter. I haven't had very many problems with SoGoSurvey, so I don't contact them often, but the few times I have, they have always responded promptly. We can download all the results we need, no need to print it all up in order to share with members of our organization.

    Cons

    Getting a QR code was not as intuitive as SurveyMonkey, but their customer service easily bypassed this problem. The benefits of SoGoSurvey heavily outweigh the few things I liked slightly better about SurveyMonkey. The first year we applied for the free upgrade we needed to provide a review of their product. Because we had not used them before this was a problem, but the company was willing to work with us on this so that we could provide an honest review.

    Response from SoGoSurvey Enterprise

    Cindy, thank you for such a thorough review! We are so happy to support non-profits like yours.

    I have passed along your accolades to our support team. I know they will be very appreciative! :)

    Showing 5 reviews of 654 Read all reviews

    SoGoSurvey FAQs

    Below are some frequently asked questions for SoGoSurvey.

    SoGoSurvey offers the following pricing plans:

    • Starting from: US$299,00/year
    • Pricing model: Free, Subscription
    • Free Trial: Available

    Basic plan (survey) : free for life Plus plan (survey) : $299/year Pro plan (survey) : $199/month or $788/year Premium plan (survey) : $299/month or $1188/year Enterprise plan (survey) : Call for pricing, +1 (800) 646-0520 SoGoCX : Call for pricing, +1 (800) 646-0520 SoGoEX : Call for pricing, +1 (800) 646-0520 SoGoSurvey also provides plans for non-profits, academics, and students, and offers custom survey design services.

    We do not have any information about SoGoSurvey features

    SoGoSurvey has the following typical customers:

    Self Employed, 2-10, 11-50, 51-200, 201-500, 501-1 000, 1 001+

    SoGoSurvey supports the following languages:

    Arabic, Chinese, Czech, Dutch, English, Finnish, French, German, Hebrew, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Thai, Traditional Chinese, Turkish, Ukrainian

    SoGoSurvey supports the following devices:

    Android (Mobile), iPhone (Mobile), iPad (Mobile)

    SoGoSurvey integrates with the following applications:

    Asana, Caspio, Facebook, Gmail, Google Analytics, Google Calendar, Google Drive, HubSpot CRM, HubSpot Marketing Hub, Mailchimp, Microsoft Excel, Microsoft Outlook, Salesforce Sales Cloud, Slack, Stripe, Trello, Twitter, Zapier, Zendesk

    SoGoSurvey offers the following support options:

    Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat

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