Sogolytics

4.7 (729)
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Customer and employee experience management platform.

About Sogolytics

Sogolytics is an enterprise feedback management tool for the creation and management of customer and employee experiences. Providing an all-in-one data collection and analysis platform, Sogolytics grants users the ability to create multiple surveys, polls, quizzes, and forms with customization, distribution, and reporting tools.

SogoCX covers the complete customer journey by meeting customers where they are throughout their experience with an organization or product. The latest UI and UX best practices have been incorporated into the SogoCX platform to optimize ease-of-use.

Sogolytics stands out from competition by offering best-in-class products that lead the competition and are offered at an affordable price.

With features including an inbuilt library of templates, a common question database, branching, skip logic, drag and drop interface, and more, Sogolytics products (SogoCX, SogoEX, survey, and quiz) make survey creation as simple and personalized as possible.


Key benefits of Sogolytics

  • Utilize the drag and drop interface to build surveys either from scratch using a variety of elements and question types or by customizing one of the many in-built templates. Users can add branching and skip logic to enhance and personalize the respondent’s experience, and to ensure that no time is wasted on irrelevant questions.

  • Set up rules and alerts to manage responses when surveys are submitted such as a thank you message for all submissions. Users can also set up additional response rules such as alerting support staff if an unsatisfied customer leaves a bad rating.

  • Customize surveys, polls and quizzes by adding logos, changing fonts and colors, and choosing from a range of different question types including NPS, matrix grid, rating grid, attachment, image choice, and more.

  • Schedule customized survey invitations and reminders to send to contact lists from the contact manager. Automate these reminders to send to contacts who have yet to respond based on predefined rules and time frames.

  • Gain insights with real-time reporting via our advanced dashboards. Analysis options, including easy-to-use visualizations, report distribution, and segmentation options, clearly showcase the drivers of customer and employee experience.

  • Maximize the value of your data through our API, CRM, and other integrations.

  • Images

    Sogolytics Software - Survey Distribution
    Sogolytics Software - Reporting
    Sogolytics Software - Customer Experience Dashboard
    Sogolytics Software - CSAT Report
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    Sogolytics Software - Survey Distribution
    Sogolytics Software - Reporting
    Sogolytics Software - Customer Experience Dashboard
    Sogolytics Software - CSAT Report

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    Reviews

    Overall rating

    4.7 /5
    (729)
    Value for Money
    4.5/5
    Features
    4.6/5
    Ease of Use
    4.6/5
    Customer Support
    4.7/5

    Already have Sogolytics?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

    Showing 5 reviews of 729
    Zeyu
    Zeyu
    Overall rating
    • Industry: Education Management
    • Company size: 10,000+ Employees
    • Used Weekly for 1-5 months
    • Review Source

    Overall rating

    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Good to use for student survey

    Reviewed on 2023/12/27

    Pros

    I like Sogolytics for 3 reasons: 1) its plus plan is free for students; 2) respondents don't have to log in to answer survey questions; 3) its survey can be opened in other countries than the US without a VPN.

    Cons

    Its user interface is not very clear and easy to use.

    Cris
    Overall rating
    • Industry: Higher Education
    • Company size: 501–1,000 Employees
    • Used for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Easy to Use, Great Features for the Cost

    Reviewed on 2019/12/12

    I wanted a simple tool that I could use to create surveys including automatic responses so that I...

    I wanted a simple tool that I could use to create surveys including automatic responses so that I could continuously collect data on personality. SoGoSurvey was perfect for my needs - reasonably priced and including the features I needed. Embedding in my academic page is very easy and their customer service is very good.

    Pros

    It's easy to use and allows me to group multiple questions into one category to report the results to participants. When participants know they will see their results, they are more likely to respond to the survey. I also feel that for the features provided, the software is reasonably priced. My institution purchases Qualtrics, and while excellent, that software is priced beyond the means of typical individual researchers.

    Cons

    Since I'm so interested in the reporting features for participants, I'd love to see more bells and whistles there - for example, the ability to automatically calculate the overall averages for categories and contrast that average with the participant's would be very helpful. However, I understand that such an advanced feature would be unreasonable for the charged price.

    Alternatives Considered

    SurveyMonkey

    Reasons for Choosing Sogolytics

    Ease of creating the specific participant's report I wanted (automatic response to participants).

    Reasons for Switching to Sogolytics

    For the price, the features offered were much better.

    Response from Sogolytics

    As always, we're so pleased to be your platform of choice for your research, Cris. Thank you for taking the time to leave a detailed review!

    khulood
    Overall rating
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support

    great experience

    Reviewed on 2018/04/21

    Pros

    I like the design of the website and the way we can work on it . and it was easy to distribute the survey in several ways. I enjoyed the great fun of working on this site. I also heard about the different tools that made the questionnaire distinctive. I will like to use this website in my all research and assignment during my three left semesters at Zayed University, and I will advise my friends and college mate to use it also. This website encourages the student to well done their assignment in professional and academic style. love this website a lot.

    Cons

    I find it defect to collect Data its need to well understand and it takes a lot of time for me to understand the process of collecting Data after the distribution of the survey. Also we send the survey to many people and for example we send it to time I don't find I way to delete the extra one, so it will be better if an option added which about if the survey sent out before to the same email it cant send again so we will not be chosen to send it by mistake twice to same people.

    Jeremy
    Overall rating
    • Industry: Oil & Energy
    • Company size: 51–200 Employees
    • Used Weekly for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Likelihood to recommend 8.0 /10

    We love SoGoSurvey and use it almost exclusively now

    Reviewed on 2021/03/15

    We love SoGo so much we came back to it after about a year of limping along with Google Forms or...

    We love SoGo so much we came back to it after about a year of limping along with Google Forms or Microsoft Forms. We are glad we're back as accountholders!

    Pros

    SoGoSurvey is feature-rich and has top-notch reporting tools. It's UI is very simple and modern, and it's actually enjoyable to build surveys and forms with their software.

    Cons

    The email templates are still limited, so if you use them instead of your native client, you may find them lacking. We don't use them most of the time.

    Alternatives Considered

    Google Forms

    Reasons for Choosing Sogolytics

    SoGo has FAR more features. Yes, there is a cost, but the cost makes for a more professional experience than Google or Microsoft Forms.

    Switched From

    Google Forms

    Reasons for Switching to Sogolytics

    Far more features and something that looks very professional and intentional, instead of an afterthought like a survey via Google Forms can appear to be sometimes.
    Michael
    Overall rating
    • Industry: Nonprofit Organization Management
    • Company size: 2–10 Employees
    • Used Monthly for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Collecting a mix of quantitative and qualitative feedback - 30 developing country health...

    Reviewed on 2022/04/26

    We did a review and synthesis of 200 tropical disease research projects across institutions in 30...

    We did a review and synthesis of 200 tropical disease research projects across institutions in 30 developing countries. We wanted to collect a range of information, including: their experience with the program, suggestions for improvement; sharing of tools they developed and learning that have potential for transfer to benefit counterparts in other countries.

    Pros

    I am not well versed in using this kind of tool. I found SoGo Survey easy to figure out, set up and rollout.
    The SoGo support services are very professional and staff seem to be always available - both on the chat and for phone calls. The supporting videos are well done and enabled us to quickly learn how the tool works and configure it to our needs. Generally easy to figure out and use, especially for non-specialists like us.
    The data that was output in tabular form gave us a rich 'knowledge base' that was the basis of a credible final report.

    Cons

    We chose the premium package 'pay as you go', as we changed our minds as the project progressed, we kept the package for one year, which was more expensive than we planned. Next time we will opt for the yearly subscription, which is a more cost effective option.

    Alternatives Considered

    SurveyMonkey

    Reasons for Switching to Sogolytics

    I liked the way SoGo was presented on the website (a very friendly impression) and in the interaction with the staff as we investigated which survey tool to use.
    Showing 5 reviews of 729 Read all reviews

    Sogolytics FAQs

    Below are some frequently asked questions for Sogolytics.

    Sogolytics offers the following pricing plans:

    • Starting from: US$25.00/month
    • Pricing model: Free Version, Subscription
    • Free Trial: Available

    Basic plan (survey) : free for life Plus plan (survey) : $299/year Pro plan (survey) : $199/month or $788/year Premium plan (survey) : $299/month or $1188/year Enterprise plan (survey) : Contact vendor for pricing SoGoSurvey also provides plans for non-profits, academics, and students, and offers custom survey design services.

    Sogolytics has the following typical customers:

    51–200, 201–500, 501–1,000, 1,001–5,000

    Sogolytics supports the following languages:

    Arabic, Chinese, Czech, Dutch, English, Finnish, French, German, Hebrew, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Thai, Traditional Chinese, Turkish, Ukrainian

    Sogolytics supports the following devices:

    Android (Mobile), iPhone (Mobile), iPad (Mobile)

    Sogolytics integrates with the following applications:

    Asana, Caspio, Gmail, Google Analytics 360, Google Calendar, Google Drive, HubSpot CRM, HubSpot Marketing Hub, Mailchimp, Meta for Business, Microsoft Excel, Microsoft Outlook, Salesforce Sales Cloud, Slack, Stripe, Trello, Twitter/X, Zapier, Zendesk Suite

    Sogolytics offers the following support options:

    Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat

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