SoGoSurvey

Customer and employee experience management platform.

4,7 /5 (635 reviews) Write a Review!

SoGoSurvey Overview

What is SoGoSurvey?

SoGoSurvey is an enterprise feedback management tool for the creation and management of customer and employee experiences. Providing an all-in-one data collection and analysis platform, SoGoSurvey grants users the ability to create multiple surveys, polls, quizzes, and forms with customization, distribution, and reporting tools.

SoGoCX covers the complete customer journey by meeting customers where they are throughout their experience with an organization or product. The latest UI and UX best practices have been incorporated into the SoGoCX platform to optimize ease-of-use.

SoGoSurvey stands out from competition by offering best-in-class products that lead the competition and are offered at an affordable price.

With features including an inbuilt library of templates, a common question database, branching, skip logic, drag and drop interface, and more, SoGoSurvey products (SoGoCX, SoGoEX, survey, and quiz) make survey creation as simple and personalized as possible.

SoGoSurvey Overview

Pricing

Starting from
US$299,00/year

Pricing options

Free Trial
Free
Subscription
Value for money

Basic plan (survey) : free for life

Plus plan (survey) : $299/year

Pro plan (survey) : $199/month or $788/year

Premium plan (survey) : $299/month or $1188/year

Enterprise plan (survey) : Call for pricing, +1 (800) 646-0520

SoGoCX : Call for pricing, +1 (800) 646-0520

SoGoEX : Call for pricing, +1 (800) 646-0520

SoGoSurvey also provides plans for non-profits, academics, and students, and offers custom survey design services.


SoGoSurvey Features

Devices
Business size
S M L
Markets
United States, Canada, United Kingdom, Australia, China and 5 others, India, Japan, Germany, Brazil, Mexico
Supported Languages
Arabic, Chinese (Simplified), Chinese (Traditional), Czech, Dutch and 17 others, English, Finnish, French, German, Hebrew, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Thai, Turkish, Ukrainian

Media

SoGoSurvey video SoGoSurvey video SoGoSurvey screenshot: SoGoSurvey screenshot: SoGoSurvey screenshot: SoGoSurvey screenshot: SoGoSurvey screenshot: SoGoSurvey screenshot:

SoGoSurvey Reviews

SoGoSurvey Reviews

Overall rating
4,7
/
5
Excellent
467

Very good
149

Average
14

Poor
2

Terrible
3

Value for Money
4,5
Features
4,6
Ease of Use
4,6
Customer Support
4,7
97% recommended this app
Mavares P.

A good survey represents a clear business idea

Save time and effort with the best results in your business


Cindy H.

User Friendly Software and Responsive Company

SoGoSurvey has exceptional customer service!!! This is the biggest reason I would choose to use SoGoSurvey. I LOVE the ease of building surveys, saving questions to use later, copying surveys to use again with minor edits, testing surveys, and looking at survey results. With the free non-profit upgrade we are able to get all the survey results we need to help our organization improve and meet the needs of our community. Downloading survey results is easy and the format of the results makes it easy to evaluate our results. Having used this survey company for a little more than a year, currently I have no reason to look for another survey company to use.


Milo S.

University fundraiser and SoGoSurvey

We've been very happy with SoGo


Verified Reviewer

Online survey tool that relies on most other competitors for it's product features

Good for use, heavy on pockets!


Chris R.

Love the flexibility

The responsive support is the very best I've experienced. I'm continually amazed at how quickly they are able to address my questions. Plus, they seem to be really engaged employees. In my previous life, we sold employee and 360 surveys that required highly skilled survey people. I'm able to create professional survey reports for the nonprofit organizations and I'm not a trained survey professional.


Mavares P.

A good survey represents a clear business idea

Used Weekly for 1+ year
Reviewed on 2018/07/14
Review Source: Capterra

Save time and effort with the best results in your business

Pros

The social sciences, as well as the disciplines related to trade and finance, build their research, results and conclusions using the different types of surveys. The SoGoSurvey platform offers a wide range of templates with their respective questions with a suitable format for the surveys, as well as the most common questions and answers, and the best thing is that it offers personalized design options, which allows you to distribute your surveys by different media. Then, complement your research with the reports module, which will allow you to analyze the data quickly and in real time through the reports module which can generate results in graphics, or if you wish, in diagrams of high professional level , which can be adjusted to your needs and requirements.

Cons

Every good system, in any field, must be checked according to the real needs of the organizations, since, although there is a "basic" version of this system, which is free, it is important to evaluate if it is possible to cover all of them. and each of the corporate needs. In general, these versions are very limited, so it is advisable to contact the support staff, who are always attentive to your requirements.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 8.0/10

Cindy H.
Industry: Performing Arts
Company size: 51-200 Employees

User Friendly Software and Responsive Company

Used Other for 1+ year
Reviewed on 2019/12/26
Review Source: Capterra

SoGoSurvey has exceptional customer service!!! This is the biggest reason I would choose to use SoGoSurvey. I LOVE the ease of building surveys, saving questions to use later, copying surveys to use again with minor edits, testing surveys, and looking at survey results. With the free non-profit upgrade we are able to get all the survey results we need to help our organization improve and meet the needs of our community. Downloading survey results is easy and the format of the results makes it easy to evaluate our results. Having used this survey company for a little more than a year, currently I have no reason to look for another survey company to use.

Pros

Being able to save questions in a question bank, copy surveys to re-use after editing, and reviewing the survey before sending are wonderful features. I can send test surveys to others for review as well. Free upgrade for non-profit does increases our survey limit so we don't worry about losing survey results because we reached our limit. Customer service is the best with responses almost the minute you ask for help!!! This is huge for me! I hate waiting day(s) to get answers to solve problems I may encounter. I haven't had very many problems with SoGoSurvey, so I don't contact them often, but the few times I have, they have always responded promptly. We can download all the results we need, no need to print it all up in order to share with members of our organization.

Cons

Getting a QR code was not as intuitive as SurveyMonkey, but their customer service easily bypassed this problem. The benefits of SoGoSurvey heavily outweigh the few things I liked slightly better about SurveyMonkey. The first year we applied for the free upgrade we needed to provide a review of their product. Because we had not used them before this was a problem, but the company was willing to work with us on this so that we could provide an honest review.

Response from SoGoSurvey Enterprise

Cindy, thank you for such a thorough review! We are so happy to support non-profits like yours.

I have passed along your accolades to our support team. I know they will be very appreciative! :)

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Milo S.
Industry: Fund-Raising
Company size: 11-50 Employees

University fundraiser and SoGoSurvey

Used Monthly for 2+ years
Reviewed on 2020/09/17
Review Source: Capterra

We've been very happy with SoGo

Pros

Surveys are easy to create and launch with a very intuitive interface. Even those on our staff who don't have a lot of knowledge of survey techniques find it very simple to figure out the type of questions they want to ask and how to create them.

There is also an incredible variety of questions types to choose from and ways to display your questions and answers. The ability to set up branching and logic conditions may sound confusing, but SoGo surveys make it pretty easy to understand – you'll be revealing or hiding questions based on previous answers with ease.

I also appreciate the ability to add images and multimedia options in order to engage survey takers.

SogoSurvey also makes it easy to brand your surveys as your own. Every one of our surveys has our logo embedded at the top. I can also customize colors and fonts to match our brand.

I'm impressed by the variety of ways you are able to see your results when the survey is complete. Reports can be customized to see as much or as little of the detail as you desire.

Cons

Sogo has a great free version for nonprofits like our organization. But every year they lock us out without warning and you have to email to ask for a renewal. I wish they'd give you advanced notice that it is time to renew.

Response from SoGoSurvey Enterprise

Thank you for the thorough review, Milo! We are glad to hear how you have taken advantage of your ability to customize all stakeholder communication to match your brand! I will pass along all of your feedback to the team.

Rating breakdown

Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

Verified Reviewer
Industry: Information Services
Company size: 5 001-10 000 Employees

Online survey tool that relies on most other competitors for it's product features

Used Weekly for 2+ years
Reviewed on 2019/01/30
Review Source: Capterra

Good for use, heavy on pockets!

Pros

Customer support is the main thing that I can talk about this survey software.
There are a bunch of people who constantly reply to our queries and issues, and get them fixed at high priorities when required.
The overall user interface is decent, although, it cannot be compared to the other brands.
It provides a wide variety of functionalities and tools and thus seems really great as and overall application. (All under one roof).
However, this sometimes looks densely populated when you are looking for one specific function and you have a lot of ways to do the same thing.
Creating and distributing surveys is the most basic part, but the reporting features makes the application really stand out!

Cons

It copies a lot of other survey tools and tries to replicate their premium functionalities.
The product management team seems to be pretty ordinary with their thinking and cannot go out of the box to widen the scopes of this application.
The tools are way too expensive and no comments on how their overall performance or scalability measures are!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 5.0/10

Chris R.
Industry: Nonprofit Organization Management
Company size: 201-500 Employees

Love the flexibility

Used Other for 2+ years
Reviewed on 2020/10/21
Review Source: Capterra

The responsive support is the very best I've experienced. I'm continually amazed at how quickly they are able to address my questions. Plus, they seem to be really engaged employees. In my previous life, we sold employee and 360 surveys that required highly skilled survey people. I'm able to create professional survey reports for the nonprofit organizations and I'm not a trained survey professional.

Pros

The flexibility to design surveys to meet a variety of needs. I am a volunteer that helps to design surveys for several different nonprofit organizations. I have been able to meet every need with a combination of the Pro level and download features.

Cons

I needed to upgrade to the next level to be able to do true 360 feedback surveys. I could work around this with the download capabilities and using Excel to fill the missing features.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

User recommendation
9/10
Based on 635 user ratings
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SoGoSurvey Pricing

SoGoSurvey Pricing

Starting from
US$299,00/year
Free Trial
Free
Subscription
Value for money

Basic plan (survey) : free for life

Plus plan (survey) : $299/year

Pro plan (survey) : $199/month or $788/year

Premium plan (survey) : $299/month or $1188/year

Enterprise plan (survey) : Call for pricing, +1 (800) 646-0520

SoGoCX : Call for pricing, +1 (800) 646-0520

SoGoEX : Call for pricing, +1 (800) 646-0520

SoGoSurvey also provides plans for non-profits, academics, and students, and offers custom survey design services.

Basic plan (survey) : free for life

Plus plan (survey) : $299/year

Pro plan (survey) : $199/month or $788/year

Premium plan (survey) : $299/month or $1188/year

Enterprise plan (survey) : Call for pricing, +1 (800) 646-0520

SoGoCX : Call for pricing, +1 (800) 646-0520

SoGoEX : Call for pricing, +1 (800) 646-0520

SoGoSurvey also provides plans for non-profits, academics, and students, and offers custom survey design services.

Value for Money
4,5/5
Based on 635 user ratings
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SoGoSurvey Features

SoGoSurvey Features

API
Activity Dashboard
Activity Tracking
Automatic Notifications
CRM Integration
Calendar Management
Contact Management
Custom Fields
Customer Database
Customizable Branding
Customizable Reporting
Customizable Templates
Data Import/Export
Electronic Payments
Email Integration
Reminders
Reporting & Statistics
Social Media Integration
Surveys & Feedback
Third Party Integration
Features
4,6/5
Based on 635 user ratings
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Categories

Additional information for SoGoSurvey

Additional information for SoGoSurvey

Key features of SoGoSurvey

  • Activity dashboard
  • Audio / image / video support
  • Automatic notifications
  • Branching
  • Contact management
  • Custom fields
  • Custom forms
  • Customer activity reporting
  • Customizable branding
  • Customizable questions
  • Customizable templates
  • Data analysis tools
  • Drag & drop interface
  • Email alerts
  • Email invitations & reminders
  • Embeddable surveys
  • Engagement analytics
  • Feedback collection
  • Kiosk survey
  • Mailing list management
  • Mobile survey
  • Multi-channel distribution
  • Multi-language
  • Multiple delivery formats
  • Multiple question types
  • Online survey
  • Paper survey
  • Progress tracking
  • Question branching
  • Quota management
  • Real time reporting
  • SMS integration
  • SSL security
  • Security & encryption
  • Site intercept surveys
  • Skip logic
  • Summary reports
  • Survey management
  • Surveys & feedback
  • Templates
  • Trend analysis
  • Visual analytics

Benefits

  • Utilize the drag and drop interface to build surveys either from scratch using a variety of elements and question types or by customizing one of the many in-built templates. Users can add branching and skip logic to enhance and personalize the respondent’s experience, and to ensure that no time is wasted on irrelevant questions.

  • Set up rules and alerts to manage responses when surveys are submitted such as a thank you message for all submissions. Users can also set up additional response rules such as alerting support staff if an unsatisfied customer leaves a bad rating.

  • Customize surveys, polls and quizzes by adding logos, changing fonts and colors, and choosing from a range of different question types including NPS, matrix grid, rating grid, attachment, image choice, and more.

  • Schedule customized survey invitations and reminders to send to contact lists from the contact manager. Automate these reminders to send to contacts who have yet to respond based on predefined rules and time frames.

  • Gain insights with real-time reporting via SoGoSurvey's advanced dashboards. Analysis options, including easy-to-use visualizations, report distribution, and segmentation options, clearly showcase the drivers of customer and employee experience.

  • Maximize the value of your data through SoGoSurvey's API, CRM, and other integrations.

  • SoGoSurvey FAQs

    SoGoSurvey FAQs

    Below are some frequently asked questions for SoGoSurvey.

    Q. What type of pricing plans does SoGoSurvey offer?

    SoGoSurvey offers the following pricing plans:

    Starting from: US$299,00/year

    Pricing model: Free, Subscription

    Free Trial: Available

    Basic plan (survey) : free for life Plus plan (survey) : $299/year Pro plan (survey) : $199/month or $788/year Premium plan (survey) : $299/month or $1188/year Enterprise plan (survey) : Call for pricing, +1 (800) 646-0520 SoGoCX : Call for pricing, +1 (800) 646-0520 SoGoEX : Call for pricing, +1 (800) 646-0520 SoGoSurvey also provides plans for non-profits, academics, and students, and offers custom survey design services.

    Q. What are the main features of SoGoSurvey?

    SoGoSurvey offers the following features:

    • Activity dashboard
    • Audio / image / video support
    • Automatic notifications
    • Branching
    • Contact management
    • Custom fields
    • Custom forms
    • Customer activity reporting
    • Customizable branding
    • Customizable questions
    • Customizable templates
    • Data analysis tools
    • Drag & drop interface
    • Email alerts
    • Email invitations & reminders
    • Embeddable surveys
    • Engagement analytics
    • Feedback collection
    • Kiosk survey
    • Mailing list management
    • Mobile survey
    • Multi-channel distribution
    • Multi-language
    • Multiple delivery formats
    • Multiple question types
    • Online survey
    • Paper survey
    • Progress tracking
    • Question branching
    • Quota management
    • Real time reporting
    • SMS integration
    • SSL security
    • Security & encryption
    • Site intercept surveys
    • Skip logic
    • Summary reports
    • Survey management
    • Surveys & feedback
    • Templates
    • Trend analysis
    • Visual analytics

    Q. Who are the typical users of SoGoSurvey?

    SoGoSurvey has the following typical customers:

    Small Business, Large Enterprises, Public Administrations, Non Profit, Freelancers, Mid Size Business

    Q. What languages does SoGoSurvey support?

    SoGoSurvey supports the following languages:

    Arabic, Chinese (Simplified), Chinese (Traditional), Czech, Dutch, English, Finnish, French, German, Hebrew, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Thai, Turkish, Ukrainian

    Q. What type of pricing plans does SoGoSurvey offer?

    SoGoSurvey has the following pricing plans:

    Free, Subscription

    Q. Does SoGoSurvey support mobile devices?

    SoGoSurvey supports the following devices:

    Android, iPhone

    Q. What other apps does SoGoSurvey integrate with?

    SoGoSurvey integrates with the following applications:

    Asana, Caspio, Google Analytics, Google Drive, HubSpot Marketing Hub, Mailchimp, Salesforce Sales Cloud, Trello, Twitter, Zendesk

    Q. What level of support does SoGoSurvey offer?

    SoGoSurvey offers the following support options:

    Phone Support, Online Support, Knowledge Base, Video Tutorials, FAQs