SoGoSurvey

SoGoSurvey

Online surveys, polls, & quizzes with enterprise solutions

4.7/5 (592 reviews)

SoGoSurvey Overview

SoGoSurvey is a cloud based software for the creation of online surveys, polls, quizzes, and forms with customization, distribution, and reporting tools. With features including an inbuilt library of templates, a common question database, branching, skip logic, drag and drop interface, and more, SoGoSurvey aims to make personalized survey creation as simple as possible.

Designed to provide an all-in-one data collection and analysis platform, SoGoSurvey grants users the ability to create multiple surveys, polls, quizzes or forms for online distribution across a range of platforms including web, email, social media, and SMS. Utilizing the drag and drop interface, users can build surveys either from scratch using a variety of elements and question types or by customizing one of the many in-built SoGoSurvey templates. Users can add branching and skip logic to enhance and personalize the respondent’s experience, and to ensure that no time is wasted on irrelevant questions.

Once created and shared, users can track response engagement and benefit from SoGoSurvey’s real-time reporting and analytics to gain a visual overview of engagement via bar graphs, charts, statistical reports, conditional reports, cross tab reports, comparison reports, pivot table reports, response trend and rate reports, and more. Survey data gathered can be exported to Excel, Word, .CSV, .XML, HTML and other formats.

Pricing

Starting from
US$25,00/month
Pricing options
Free Trial
Free
Subscription
Value for money

Devices

Business size

S
M
L

Markets

Asia, Australia, Brazil, Canada, China and 5 others, Europe, Germany, India, Japan, Latin America

Supported Languages

Arabic, Chinese (Simplified), Chinese (Traditional), Dutch, English and 16 others, Finnish, French, German, Hebrew, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Thai, Turkish, Ukrainian

SoGoSurvey Reviews

Overall rating
4.7/5
97% positive reviews
436
Excellent
140
Very good
12
Average
2
Poor
2
Terrible
Athena C.

Sogosurvey: a life saver for all researchers

Used Daily for 1+ year
Reviewed on 2019/10/17
Review Source: Capterra

Overall, ive used this survey platform for almost 2 years, and have designed many survey forms with sogosruvey, i can proudly say that it has saved me so much time. It only took me a day to design my questionnaire, distribute it via link, and all i had to do was sit back and wait for responses. I could see how many responses were made and i could also see which day the respondents completed the questionnaires. exporting the data was extremely easily, it cut my workload in half, i dont think i can say the same for other survey platforms. I have recommended Sogosurvey to many other research mates and they have all thanked me for it. and now i'd like to thank sogosurvey!

Pros

I absolutely loved the fact that it is so easy to navigate around. Everything you needed was there in the same page. I also love the level of customization sogosurvey offered, there are ready made templates that could be chosen for the convenience of the users. In comparison to other online survey platforms, i found that Sogosurvey extremely time saving, to make further changes and modifications to your questionnaire literally take only minutes to complete. I have had my respondents and other fellow research mates telling me how neat the survey form was. It could be easily viewed in a mobile, a tablet anywhere. I especially liked the "smartness" of the software. It catered to every need i wanted. I could also track the responses i had from my respondents, like how many was done on a particular day. which was so convenient! Last but not least, i cannot stress enough on how good the software was in terms of data exportation. I was surprised on how neat and organized all the data was in one excel sheet. Absolutely in LOVE.

Cons

I think the free package given was a little to basic. There was too little options for a new user to play around with. The free package offered could not justify half the greatness the software actually have with a paid package. I think this can be improved with a little bit more options, especially the question options. so that there is a good and satisfactory preview of how the survey will look like. One more thing, i think the instructions and video tutorials would be nice if they were more precise, as a new user, it could be difficult to navigate around looking for things you need as it takes some time to get used to. I would also like it if i could see who has responded to my questionnaire and when they responded.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Kathryn H.

I use SoGoSurvey to create online forms and it gets the job done beautifully!

Used Monthly for 1+ year
Reviewed on 2018/12/07
Review Source: Capterra

I work for a non-profit and I use SoGoSurvey to create online forms for volunteers to fill out and give me more information about them. I researched so many forms companies and didn't like how tedious the forms were to fill out online, or the price they were charging. (Most charge a monthly rate, and the volume of forms I will use each month didn't justify the cost.) With SoGoSurvey, filling the forms is simple and someone on a mobile device can do it as easily as someone sitting at a computer. The forms generated are clean, easy to read and allow some flexibility if you want to change up the design. I created a form using SoGoSurvey for my volunteers to give me basic info; then I created another form that volunteers can provide me with more background info and leave answers to open-ended questions. Finally, I have a reference form that I can email references. SoGoSurvey has made my job easier without sacrificing the quality/look of my forms. Best of all, it is free! If you are looking for a good forms software, give SoGoSurvey a try!

Pros

This software doesn't have to be limited to creating feedback surveys. I actually use it to create online forms for my non-profit. I have a lot of volunteers who want to come and I needed a way to create easy-to-use forms for them to fill out and give me the info I need from them.
I started out using the "free" package and even under a pre-designed form, the software will allow you to go in and make changes to better reflect your needs. Just make sure you don't exceed the number of questions on the form or it will ask you to upgrade to a paid package.
Because I work for a non-profit, once I was able to prove that I am indeed non-profit and advertised for SoGoSurvey on my website, they actually allow me to use the next level paid plan for free!
I am very happy with SoGoSurvey and plan to continue using the software.
Another awesome feature is that our volunteers can be English/Spanish speaking and SoGoSurvey has the option of choosing the language for the survey at the click of a button. This is such a key feature and I love it. (you will have to be able to speak the language you create the forms in, SoGoSurvey doesn't actually translate the content for you.)

Cons

I think navigating the actual site takes some getting used to. Once you are in a form, keep in mind that you will only see the form "on top" of the pile. What this means is there is a number counter, and you must click the drop-down arrow to see the other numbers of other surveys in order to review your responses. I think this could be improved, I would especially like to see the name of the person who filled out the survey used as an indicator in the "pile" of responses, rather than just a number. Also, when I print survey results it can take up to 6 pages with a narrow column of data, rather than 3 pages where the data takes up the entire page. It would be nice if this could be adjusted.

Rating breakdown

Value for Money
Ease of Use

Likelihood to recommend

10.0/10
Marisa G.

SoGoSurvey combines outstanding features with top-notch, responsive customer support.

Used Other for 6-12 months
Reviewed on 2017/08/22
Review Source: Capterra

SoGoSurvey allows us to evaluate our educational training and initiatives in a way that other survey tools simply cannot do. Some of our surveys are fairly complex, with many opportunities for branching respondents either to or away from certain sections based on their earlier responses; SoGo enables us to do that. There are also 17 basic types of reports--most of which we don't need for our purposes, but they're available--and the ones we do use are highly customizable and nicely formatted. With certain key tweaks to the branching feature--specifically, adding a "hide/skip page" rule to make branching logic easier to create--it could be THE number one survey tool on the market, hands down.

Pros

We use SoGoSurvey because it offers the following key features, some of which are not available with other survey platforms:
1) the ability for respondents to print out their responses once they're finished
2) the ability for respondents to save and return later to finish longer surveys
3) the ability to either generate a multi-use survey link OR send individual invitations, thereby allowing for tracking of respondents; reminders can also be sent just to those who have not responded
4) a large number of question types, including advanced, multiple-part grids
5) skip logic and advanced branching functionalities
6) advanced reporting capabilities
7) highly competitive pricing for nonprofits/educational organizations

The interface is fairly easy to use, and the customer support is FANTASTIC; SoGoSurvey support professionals respond quickly and always provide helpful assistance.

Cons

The skip logic/branching interface can be a bit difficult to use, depending on what you're trying to do. For example, the advanced branching feature has no "hide/skip page" option and therefore requires an expert level of proficiency in branching logic in order to create more complex surveys. It would be so much easier if you could simply have respondents skip certain pages based on their responses, rather than creating a complex web of logic rules to accomplish this. Luckily, this is likely not an issue for the majority of survey users.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Zoe R.

I am relieved and glad I found this platform, especially since they offer free student package.

Used Other for 1-5 months
Reviewed on 2017/06/22
Review Source: Capterra

Benefits I received were applying for a free year student option that offered features such as export report, analysis of data, complex questions (features of plus package), in addition to customising which personalises survey to specific topic. Other benefits include fast and helpful customer support, there is a instant message section at bottom of page called 'Chat with us', allowed me to ask questions and receive answers quickly. The layout, editing and design features made it easy for me to edit, place questions, the templates of surveys gave me an idea of layout and questions which allowed me to use it as a guide but edit accordingly.

Pros

This review is on version 8.0 of SoGoSurvey. The layout and design are user-friendly in the sense of allowing you to customise the survey design and questions. The variety of questions ranging from standard multiple choice, grid options such as matrix grid, radio grid, check box grid; there are also rating scales, this allows you to chose the best option for what you want to get out of, which was helpful since I had complex complex questions that needed to be asked in different ways. The layout, type & text the look and feel in the visual settings section. There are predesigned templates you can chose from or edit it yourself by going into the menu bar on right, where you can edit the font(size, font type). The background option in the side menu allows you to choose from a variety of different background or you could include your own image as a background. I found the interactivity of the platform easy to understand, the icons, editing was made easy since you could paste your questions from Microsoft Word or another online survey platform and did not need to retype them.
The basic package is a good way to introduce someone to the platform, since its free it allowed me to see the features, layout and questions offered as well as what is offered in plus or pro packages. In addition to being mobile friendly as well since the participants of survey I did and am doing are more likely to view and answer the survey on their mobile phones.

Cons

I have only used the basic package which is free, I used this package since its free yet it does not include some of the options the paid packages do. Question options such as the matrix grid, radio grid as well as advanced question options such as placing an attachment, rating radio button,rating drop down and horizontal radio are only available in the paid versions such as pro,plus and enterprise. If you want complex questions in the basic package that ask multiple thing such as matrix grid that has multiple choice and or rating scale, you need to use predesigned templates and edit the questions. You can also paste your questions from Microsoft Word or another survey platform into the survey but you will need to edit it, choosing the question type first then pasting the question in and the different options when you select edit.
Since I used the free package I could not include my own logo. If you want to upload your own background image in the side menu bar in the visual settings section, it needs to be a jpeg, png or gif, not a pdf. You also cannot adjust the position and scale of this uploaded image, suggesting that simple or background images that are abstract are best. In addition the basic package does not include report export options such as excel and Microsoft Word.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Chris K.

Your Academic Research Friend

Used Daily for 1-5 months
Reviewed on 2016/09/19
Review Source: Capterra

I needed a tool to conduct an online survey for my Bachelor's thesis. Therefore, I was reading a lot reviews and tried to compare features among various online survey tools. <a href="http://www.sogosurvey.com"Y>SoGoSurvey</a> sounded like a superior product at the price point where it is. Hence, I though I'll give it a try.

So far I've had an excellent experience, simply because I was able to include everything I needed in my survey with ease. If I got stuck their customer service helped immediately.

Overall I would recommend SoGoSurvey to my fellow students, particularly for the vast amount of features, great support, user friendliness, various data export options and beautiful designs.

Pros

<u>Survey Questions</u>
Currently 16 different types of survey questions are available (e.g. matrix grid, Intellimatrix, demographic text boxes and even file attachments). Those can be easily modified in up to 20 different ways.

<u>User Friendliness</u>
It's incredibly easy to build your survey. From the question types menu on the left side you just drag one of them into your dashboard and that's it. Each question type also has a little preview, so you can already see what they look like before using them. There is also a question bank where you can choose predefined survey questions or save your own ones.

You can also easily share one survey with other accounts. So it's easy to copy a survey or to work together on one. They also make it very easy for you to distribute your survey social media websites, regular websites, vial email and even via text messages.

<u>Language Support</u>
I think 37 languages are currently supported. So your survey can be displayed in many different languages. That was one of the main reasons why I chose this survey platform because I needed mine to be in Korean.

<u>24/7 Customer Support</u>
Whenever you have a question, SoGoSurvey tries to answer within an hour. On average it took them only 15 minutes to offer help and answer my questions.

<u>Data Export and Reports</u>
Your survey can be exported in eight different file formats (Excel, CSV, HTML, Word, XML, SPSS, Access, Sogo1). Many other survey platforms offer far less than these.

Cons

<u>Instructions</u>
Although, video tutorials are provided, I think some of the instructions could be a little bit more precise. For example, if you use a trial version, only 100 responses are allowed or in order to have an introductory text that only appears on the first page you have to insert a comment box.

<u>Mobile Phone Layout</u>
If you have a survey with a matrix grid (e.g. Likert scales) it is difficult to answer because the question uses a lot of size of your screen, whereas the space for the answer buttons are really tiny. Hence, you always have scroll a lot.

<u>Korean Language not available on the Main Language Page</u>
On my main language page I wanted to add a comment in Korean. However, the language is not supported so that only question marks appeared.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

9.0/10

SoGoSurvey Pricing

Starting from
US$25,00/month
Pricing options
Free Trial
Free
Subscription
Value for money

Basic plan : free

Plus plan : $25/month or $299/year

Pro plan : $40/month or $480/year

Premium plan : $99/month or $1188/year

Enterprise plan : Call for pricing, +1 (800) 646-0520

SoGoSurvey also provides plans for non-profits, academics, and students and offers custom design services.

SoGoSurvey Features

  • Activity Dashboard
  • Automatic Notifications
  • Custom Fields
  • Customizable Branding
  • Customizable Templates

  • API
  • Activity Tracking
  • CRM Integration
  • Calendar Management
  • Customer Database
  • Customizable Reporting
  • Data Import/Export
  • Electronic Payments
  • Email Integration
  • Mobile Integration
  • Real Time Data
  • Reminders
  • Reporting & Statistics
  • Social Media Integration
  • Third Party Integration

Additional information for SoGoSurvey

Key features of SoGoSurvey

  • Activity dashboard
  • Audio / image / video support
  • Automatic notifications
  • Branching
  • Contact management
  • Custom fields
  • Custom forms
  • Customer activity reporting
  • Customizable branding
  • Customizable questions
  • Customizable templates
  • Data analysis tools
  • Drag & drop interface
  • Email alerts
  • Email invitations & reminders
  • Embeddable surveys
  • Engagement analytics
  • Feedback collection
  • Kiosk survey
  • Mailing list management
  • Mobile survey
  • Multi-channel distribution
  • Multi-language
  • Multiple delivery formats
  • Multiple question types
  • Online survey
  • Paper survey
  • Progress tracking
  • Question branching
  • Quota management
  • Real time reporting
  • SMS integration
  • SSL security
  • Security & encryption
  • Site intercept surveys
  • Skip logic
  • Summary reports
  • Survey management
  • Surveys & feedback
  • Templates
  • Trend analysis
  • Visual analytics
  • Widgets

Benefits

  • Set up rules and alerts to manage responses when surveys are submitted such as a thank you message for all submissions. Users can also set up additional response rules such as alerting support staff if an unsatisfied customer leaves a bad rating.

  • Customize surveys, polls and quizzes by adding logos, changing fonts and colors, and choosing from a range of different question types including NPS, matrix grid, rating grid, attachment, image choice, and more.

  • Schedule customized survey invitations and reminders to send to contact lists from the contact manager. Automate these reminders to send to contacts who have yet to respond based on predefined rules and time frames.

  • Clean out results and avoid spam using the ballot box stuffing report feature which scans survey responses for suspicious patterns and prevents repeat submissions.

  • Reach a larger audience thanks to SoGoSurvey’s multi-language support which provides automatic translation and user support for 37 languages.

  • SoGoSurvey FAQs

    Below are some frequently asked questions for SoGoSurvey.

    Q. What type of pricing plans does SoGoSurvey offer?

    SoGoSurvey offers the following pricing plans:

    Starting from: US$25,00/month

    Pricing model: Free, Subscription

    Free Trial: Available

    Basic plan : free

    Plus plan : $25/month or $299/year

    Pro plan : $40/month or $480/year

    Premium plan : $99/month or $1188/year

    Enterprise plan : Call for pricing, +1 (800) 646-0520

    SoGoSurvey also provides plans for non-profits, academics, and students and offers custom design services.

    Q. What are the main features of SoGoSurvey?

    SoGoSurvey offers the following features:

    • Activity dashboard
    • Audio / image / video support
    • Automatic notifications
    • Branching
    • Contact management
    • Custom fields
    • Custom forms
    • Customer activity reporting
    • Customizable branding
    • Customizable questions
    • Customizable templates
    • Data analysis tools
    • Drag & drop interface
    • Email alerts
    • Email invitations & reminders
    • Embeddable surveys
    • Engagement analytics
    • Feedback collection
    • Kiosk survey
    • Mailing list management
    • Mobile survey
    • Multi-channel distribution
    • Multi-language
    • Multiple delivery formats
    • Multiple question types
    • Online survey
    • Paper survey
    • Progress tracking
    • Question branching
    • Quota management
    • Real time reporting
    • SMS integration
    • SSL security
    • Security & encryption
    • Site intercept surveys
    • Skip logic
    • Summary reports
    • Survey management
    • Surveys & feedback
    • Templates
    • Trend analysis
    • Visual analytics
    • Widgets

    Q. Who are the typical users of SoGoSurvey?

    SoGoSurvey has the following typical customers:

    Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business

    Q. What languages does SoGoSurvey support?

    SoGoSurvey supports the following languages:

    Arabic, Chinese (Simplified), Chinese (Traditional), Dutch, English, Finnish, French, German, Hebrew, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Thai, Turkish, Ukrainian

    Q. What type of pricing plans does SoGoSurvey offer?

    SoGoSurvey has the following pricing plans:

    Free, Subscription

    Q. Does SoGoSurvey support mobile devices?

    We do not have any information about what devices SoGoSurvey supports

    Q. What other apps does SoGoSurvey integrate with?

    SoGoSurvey integrates with the following applications:

    Asana, Caspio, Google Analytics, Google Drive, HubSpot Marketing, Mailchimp, Salesforce Sales Cloud, Trello, Twitter, Zendesk

    Q. What level of support does SoGoSurvey offer?

    SoGoSurvey offers the following support options:

    FAQs, Knowledge Base, Online Support, Phone Support, Video Tutorials