About SoGoSurvey

SoGoSurvey is an enterprise feedback management tool for the creation and management of customer and employee experiences. Providing an all-in-one data collection and analysis platform, SoGoSurvey grants users the ability to create multiple surveys, polls, quizzes, and forms with customization, distribution, and reporting tools.

SoGoCX covers the complete customer journey by meeting customers where they are throughout their experience with an organization or product. The latest UI and UX best practices have been incorporated into the SoGoCX platform to optimize ease-of-use.

SoGoSurvey stands out from competition by offering best-in-class products that lead the competition and are offered at an affordable price.

With features including an inbuilt library of templates, a common question database, branching, skip logic, drag and drop interface, and more, SoGoSurvey products (SoGoCX, SoGoEX, survey, and quiz) make survey creation as simple and personalized as possible.

Pricing starting from:

US$299,00/year

  • Free Version
  • Free Trial
  • Subscription

Key benefits of SoGoSurvey

  • Utilize the drag and drop interface to build surveys either from scratch using a variety of elements and question types or by customizing one of the many in-built templates. Users can add branching and skip logic to enhance and personalize the respondent’s experience, and to ensure that no time is wasted on irrelevant questions.

  • Set up rules and alerts to manage responses when surveys are submitted such as a thank you message for all submissions. Users can also set up additional response rules such as alerting support staff if an unsatisfied customer leaves a bad rating.

  • Customize surveys, polls and quizzes by adding logos, changing fonts and colors, and choosing from a range of different question types including NPS, matrix grid, rating grid, attachment, image choice, and more.

  • Schedule customized survey invitations and reminders to send to contact lists from the contact manager. Automate these reminders to send to contacts who have yet to respond based on predefined rules and time frames.

  • Gain insights with real-time reporting via SoGoSurvey's advanced dashboards. Analysis options, including easy-to-use visualizations, report distribution, and segmentation options, clearly showcase the drivers of customer and employee experience.

  • Maximize the value of your data through SoGoSurvey's API, CRM, and other integrations.
  • Devices

    Business size

    S M L

    Markets

    United Arab Emirates, Australia, Bahrain, Brazil, Canada, China, Germany, United Kingdom, India, Japan, South Korea, Mexico, New Zealand, Saudi Arabia, Singapore, United States

    Supported Languages

    Arabic, Chinese, Czech, Dutch, English, Finnish, French, German, Hebrew, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Thai, Traditional Chinese, Turkish, Ukrainian

    Pricing starting from:

    US$299,00/year

    • Free Version
    • Free Trial
    • Subscription

    Images

    SoGoSurvey Software - SoGoSurvey designer
    SoGoSurvey Software - SoGoSurvey net promoter score
    SoGoSurvey Software - SoGoSurvey survey bank
    SoGoSurvey Software - SoGoSurvey publishing
    SoGoSurvey Software - SoGoSurvey NPS score trend
    SoGoSurvey Software - SoGoSurvey graphical data
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    SoGoSurvey video
    SoGoSurvey Software - SoGoSurvey designer
    SoGoSurvey Software - SoGoSurvey net promoter score
    SoGoSurvey Software - SoGoSurvey survey bank
    SoGoSurvey Software - SoGoSurvey publishing
    SoGoSurvey Software - SoGoSurvey NPS score trend
    SoGoSurvey Software - SoGoSurvey graphical data

    Features

    Total features of SoGoSurvey: 59

    • 360 Degree Feedback
    • API
    • Action Management
    • Activity Dashboard
    • Alerts/Notifications
    • CRM
    • Conditional Logic
    • Customer Segmentation
    • Customizable Branding
    • Customizable Fields
    • Customizable Forms
    • Customizable Questions
    • Customizable Reports
    • Customizable Templates
    • Dashboard
    • Data Analysis Tools
    • Data Import/Export
    • Data Visualization
    • Drag & Drop
    • Email Marketing
    • Email Reminders
    • Employee Management
    • Engagement Tracking
    • Feedback Management
    • Goal Setting / Tracking
    • Mobile Survey
    • Multi-Channel Communication
    • Multi-Channel Data Collection
    • Multi-Channel Distribution
    • Multi-Language
    • Offline Response Collection
    • Progress Tracking
    • Pulse Surveys
    • Question Branching
    • Question Library
    • Question Piping
    • Randomization
    • Real Time Analytics
    • Real Time Data
    • Real Time Reporting
    • Reporting & Statistics
    • Reporting/Analytics
    • Response Quotas
    • Response Validation
    • SSL Security
    • Search/Filter
    • Sentiment Analysis
    • Single Sign On
    • Site Intercept Survey
    • Skip Logic
    • Support Audio/Images/Video
    • Survey Builder
    • Survey/Poll Management
    • Surveys & Feedback
    • Third Party Integrations
    • Trend Analysis
    • URL Customization
    • Visual Analytics
    • Workflow Management

    Alternatives

    SurveyMonkey

    4,6
    #1 Alternative to SoGoSurvey
    Trusted by 98% of the Fortune 500 and used in over 350,000 organizations, SurveyMonkey’s People Powered Data platform...

    Google Forms

    4,7
    #2 Alternative to SoGoSurvey
    Google Forms is a free form builder tool that enables users to create surveys and questionnaires online in order to...

    SurveyMonkey Audience

    4,6
    #3 Alternative to SoGoSurvey
    SurveyMonkey Audience is a web-based market research solution for businesses across all industries. The platform allows...

    Microsoft 365

    4,6
    #4 Alternative to SoGoSurvey
    Microsoft 365, formerly Office 365, provides web, desktop, and mobile apps for Outlook, Word, Excel, PowerPoint,...

    Reviews

    Overall rating

    4,7 /5
    (685)
    Value for Money
    4,5/5
    Features
    4,6/5
    Ease of Use
    4,6/5
    Customer Support
    4,7/5

    Already have SoGoSurvey?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

    Write a Review!
    Showing 5 reviews of 685
    Mavares P.
    Overall rating
    • Used Weekly for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 8.0 /10

    A good survey represents a clear business idea

    Reviewed on 2018/07/14

    Save time and effort with the best results in your business

    Save time and effort with the best results in your business

    Pros

    The social sciences, as well as the disciplines related to trade and finance, build their research, results and conclusions using the different types of surveys. The SoGoSurvey platform offers a wide range of templates with their respective questions with a suitable format for the surveys, as well as the most common questions and answers, and the best thing is that it offers personalized design options, which allows you to distribute your surveys by different media. Then, complement your research with the reports module, which will allow you to analyze the data quickly and in real time through the reports module which can generate results in graphics, or if you wish, in diagrams of high professional level , which can be adjusted to your needs and requirements.

    Cons

    Every good system, in any field, must be checked according to the real needs of the organizations, since, although there is a "basic" version of this system, which is free, it is important to evaluate if it is possible to cover all of them. and each of the corporate needs. In general, these versions are very limited, so it is advisable to contact the support staff, who are always attentive to your requirements.

    Anne lea W.
    Overall rating
    • Industry: Marketing & Advertising
    • Company size: 5 001-10 000 Employees
    • Used Monthly for 1-5 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Likelihood to recommend 9.0 /10

    SoGO Survey combines all features you are looking for

    Reviewed on 2021/09/05

    Pros

    I have been looking for a survey tool to really help me with my research and make my life easier. After some research online I found SoGo survey. SoGoSurvey had some great reviews so thought I would give it a try. The free account to be honest had much more functionality than Survey Monkey, which I had used before. It has a generous question quota, a lot of functionality and analysis tools included in one. Results can be exported to excel easily, data can be analysed quickly as well as efficiently. To make it even better they offer free upgrades for students, which is truly helpful. http://www.sogosurvey.com/

    Cons

    I am overall super happy with the software and only sad I did not find it earlier. Would have made my work in university easier before.

    Dorothy S.
    Overall rating
    • Industry: Education Management
    • Company size: 201-500 Employees
    • Used Weekly for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Best survey option for you buck

    Reviewed on 2022/05/11

    I use the heck out of this tool. I'd say we have hundreds of surveys in it. People are always...

    I use the heck out of this tool. I'd say we have hundreds of surveys in it. People are always surprised by what it can do, the hiding of questions until another question is answered a specific way, the branching and piping.

    Pros

    This survey tool is hands down the best value for your dollar. It is a robust package with a great price tag. I can do advanced skip logic, and there are all kinds of question formats and report builders.

    Cons

    There is not much to complain about with this tool, especially for the price. I mean there might be free tool that compares to this free option, but if you really need to buy a tool for use on-going for a business, this is the tool to buy. The ONLY slightly negative thing I would say is the that the folder layout is a bit clunky and it's not always intuitive. But I've been using this for 5 years and they continually improve it.

    Verified Reviewer
    Overall rating
    • Industry: Information Services
    • Company size: 5 001-10 000 Employees
    • Used Weekly for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 5.0 /10

    Online survey tool that relies on most other competitors for it's product features

    Reviewed on 2019/01/30

    Good for use, heavy on pockets!

    Good for use, heavy on pockets!

    Pros

    Customer support is the main thing that I can talk about this survey software.
    There are a bunch of people who constantly reply to our queries and issues, and get them fixed at high priorities when required.
    The overall user interface is decent, although, it cannot be compared to the other brands.
    It provides a wide variety of functionalities and tools and thus seems really great as and overall application. (All under one roof).
    However, this sometimes looks densely populated when you are looking for one specific function and you have a lot of ways to do the same thing.
    Creating and distributing surveys is the most basic part, but the reporting features makes the application really stand out!

    Cons

    It copies a lot of other survey tools and tries to replicate their premium functionalities.
    The product management team seems to be pretty ordinary with their thinking and cannot go out of the box to widen the scopes of this application.
    The tools are way too expensive and no comments on how their overall performance or scalability measures are!

    Michael D.
    Overall rating
    • Industry: Nonprofit Organization Management
    • Company size: 2-10 Employees
    • Used Monthly for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Collecting a mix of quantitative and qualitative feedback - 30 developing country health...

    Reviewed on 2022/04/26

    We did a review and synthesis of 200 tropical disease research projects across institutions in 30...

    We did a review and synthesis of 200 tropical disease research projects across institutions in 30 developing countries. We wanted to collect a range of information, including: their experience with the program, suggestions for improvement; sharing of tools they developed and learning that have potential for transfer to benefit counterparts in other countries.

    Pros

    I am not well versed in using this kind of tool. I found SoGo Survey easy to figure out, set up and rollout.
    The SoGo support services are very professional and staff seem to be always available - both on the chat and for phone calls. The supporting videos are well done and enabled us to quickly learn how the tool works and configure it to our needs. Generally easy to figure out and use, especially for non-specialists like us.
    The data that was output in tabular form gave us a rich 'knowledge base' that was the basis of a credible final report.

    Cons

    We chose the premium package 'pay as you go', as we changed our minds as the project progressed, we kept the package for one year, which was more expensive than we planned. Next time we will opt for the yearly subscription, which is a more cost effective option.

    Alternatives Considered

    SurveyMonkey

    Reasons for Switching to SoGoSurvey

    I liked the way SoGo was presented on the website (a very friendly impression) and in the interaction with the staff as we investigated which survey tool to use.
    Showing 5 reviews of 685 Read all reviews

    SoGoSurvey FAQs

    Below are some frequently asked questions for SoGoSurvey.

    SoGoSurvey offers the following pricing plans:

    • Starting from: US$299,00/year
    • Pricing model: Free Version, Subscription
    • Free Trial: Available

    Basic plan (survey) : free for life Plus plan (survey) : $299/year Pro plan (survey) : $199/month or $788/year Premium plan (survey) : $299/month or $1188/year Enterprise plan (survey) : Contact vendor for pricing SoGoSurvey also provides plans for non-profits, academics, and students, and offers custom survey design services.

    SoGoSurvey has the following typical customers:

    51-200, 201-500, 501-1 000, 1 001-5 000

    SoGoSurvey supports the following languages:

    Arabic, Chinese, Czech, Dutch, English, Finnish, French, German, Hebrew, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Thai, Traditional Chinese, Turkish, Ukrainian

    SoGoSurvey supports the following devices:

    Android (Mobile), iPhone (Mobile), iPad (Mobile)

    SoGoSurvey integrates with the following applications:

    Asana, Caspio, Gmail, Google Analytics 360, Google Calendar, Google Drive, HubSpot CRM, HubSpot Marketing Hub, Mailchimp, Meta for Business, Microsoft Excel, Microsoft Outlook, Salesforce Sales Cloud, Slack, Stripe, Trello, Twitter, Zapier, Zendesk

    SoGoSurvey offers the following support options:

    Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat

    Related categories

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