
About SoGoSurvey
SoGoSurvey is an enterprise feedback management tool for the creation and management of customer and employee experiences. Providing an all-in-one data collection and analysis platform, SoGoSurvey grants users the ability to create multiple surveys, polls, quizzes, and forms with customization, distribution, and reporting tools.
SoGoCX covers the complete customer journey by meeting customers where they are throughout their experience with an organization or product. The latest UI and UX best practices have been incorporated into the SoGoCX platform to optimize ease-of-use.
SoGoSurvey stands out from competition by offering best-in-class products that lead the competition and are offered at an affordable price.
With features including an inbuilt library of templates, a common question database, branching, skip logic, drag and drop interface, and more, SoGoSurvey products (SoGoCX, SoGoEX, survey, and quiz) make survey creation as simple and personalized as possible.
Pricing starting from:
US$299,00/year
- Free Trial
- Free Version
- Subscription
Key benefits of SoGoSurvey
Devices
Business size
Markets
Supported Languages
Pricing starting from:
US$299,00/year
- Free Trial
- Free Version
- Subscription
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Features
Total features of SoGoSurvey: 74
- 360 Degree Feedback
- API
- Action Management
- Activity Dashboard
- Ad hoc Analysis
- Ad hoc Reporting
- Alerts/Notifications
- Assessment Management
- CRM
- Contact Management
- Customer Activity Tracking
- Customer Experience Management
- Customer Segmentation
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Questions
- Customizable Reports
- Customizable Templates
- Data Analysis Tools
- Data Connectors
- Data Import/Export
- Data Visualization
- Drag & Drop
- Email Alerts
- Email Invitations & Reminders
- Email Marketing
- Employee Management
- Engagement Analytics
- Feedback Management
- Forms Management
- Goal Setting / Tracking
- Incident Management
- Mailing List Management
- Mobile Survey
- Monitoring
- Multi-Channel Communication
- Multi-Channel Distribution
- Multi-Channel Management
- Multi-Language
- Multiple User Accounts
- Offline Response Collection
- Prioritization
- Progress Tracking
- Question Branching
- Question Library
- Question Piping
- Quota Management
- Randomization
- Real Time Analytics
- Real Time Data
- Real Time Reporting
- Recruitment Management
- Reporting & Statistics
- Reporting/Analytics
- Response Quotas
- Response Validation
- Role-Based Permissions
- SMS Messaging
- SSL Security
- Scheduled / Automated Reports
- Search/Filter
- Single Sign On
- Site Intercept Survey
- Skip Logic
- Summary Reports
- Support Audio/Images/Video
- Survey Builder
- Survey/Poll Management
- Surveys & Feedback
- Trend Analysis
- URL Customization
- Visual Analytics
- Workflow Management
Alternatives
Qualtrics CoreXM

Zoho CRM

Mailchimp

IntouchSurvey

Reviews
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- Used Weekly for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
A good survey represents a clear business idea
Reviewed on 2018/07/14
Save time and effort with the best results in your business
Save time and effort with the best results in your business
Pros
The social sciences, as well as the disciplines related to trade and finance, build their research, results and conclusions using the different types of surveys. The SoGoSurvey platform offers a wide range of templates with their respective questions with a suitable format for the surveys, as well as the most common questions and answers, and the best thing is that it offers personalized design options, which allows you to distribute your surveys by different media. Then, complement your research with the reports module, which will allow you to analyze the data quickly and in real time through the reports module which can generate results in graphics, or if you wish, in diagrams of high professional level , which can be adjusted to your needs and requirements.
Cons
Every good system, in any field, must be checked according to the real needs of the organizations, since, although there is a "basic" version of this system, which is free, it is important to evaluate if it is possible to cover all of them. and each of the corporate needs. In general, these versions are very limited, so it is advisable to contact the support staff, who are always attentive to your requirements.
- Industry: Higher Education
- Company size: 201-500 Employees
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Easy, yet powerful and compreensive
Reviewed on 2021/04/07
I started using SoGoSurvey quite a few years ago for my Ph.D. project. The structuring of the main...
I started using SoGoSurvey quite a few years ago for my Ph.D. project. The structuring of the main survey and the deployment of the same was done without too much of a learning curve. The documentation available on their website is concise and to the point, it never took me more than a few minutes to figure how how to use each feature. When lecturing I find it easy to get my students using the platform fast and correctly, allowing time for what really matters in my courses: the thought processes and the statistical treatment of the information obtained.
Pros
It has all the features that I use, or need, in a very intuitive platform that allows me to focus on my surveys and my research without unwanted distractions. I can use it on my PCs and on my iPad without issues or complications, making it a very useful tool whether I am deploying a survey or teaching my students how to structure or deploy one. The reporting features are getting better with each iteration, although I still tend to use the trouble-free export features to do my own statistical analysis.
Cons
Nothing, really. The frequent updates have been keeping ahead of my expectations.
- Industry: Information Services
- Company size: 5 001-10 000 Employees
- Used Weekly for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 5.0 /10
Online survey tool that relies on most other competitors for it's product features
Reviewed on 2019/01/30
Good for use, heavy on pockets!
Good for use, heavy on pockets!
Pros
Customer support is the main thing that I can talk about this survey software.
There are a bunch of people who constantly reply to our queries and issues, and get them fixed at high priorities when required.
The overall user interface is decent, although, it cannot be compared to the other brands.
It provides a wide variety of functionalities and tools and thus seems really great as and overall application. (All under one roof).
However, this sometimes looks densely populated when you are looking for one specific function and you have a lot of ways to do the same thing.
Creating and distributing surveys is the most basic part, but the reporting features makes the application really stand out!
Cons
It copies a lot of other survey tools and tries to replicate their premium functionalities.
The product management team seems to be pretty ordinary with their thinking and cannot go out of the box to widen the scopes of this application.
The tools are way too expensive and no comments on how their overall performance or scalability measures are!
- Industry: Oil & Energy
- Company size: 51-200 Employees
- Used Weekly for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Likelihood to recommend 8.0 /10
We love SoGoSurvey and use it almost exclusively now
Reviewed on 2021/03/15
We love SoGo so much we came back to it after about a year of limping along with Google Forms or...
We love SoGo so much we came back to it after about a year of limping along with Google Forms or Microsoft Forms. We are glad we're back as accountholders!
Pros
SoGoSurvey is feature-rich and has top-notch reporting tools. It's UI is very simple and modern, and it's actually enjoyable to build surveys and forms with their software.
Cons
The email templates are still limited, so if you use them instead of your native client, you may find them lacking. We don't use them most of the time.
- Industry: Performing Arts
- Company size: 51-200 Employees
- Used Other for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
User Friendly Software and Responsive Company
Reviewed on 2019/12/26
SoGoSurvey has exceptional customer service!!! This is the biggest reason I would choose to use...
SoGoSurvey has exceptional customer service!!! This is the biggest reason I would choose to use SoGoSurvey. I LOVE the ease of building surveys, saving questions to use later, copying surveys to use again with minor edits, testing surveys, and looking at survey results. With the free non-profit upgrade we are able to get all the survey results we need to help our organization improve and meet the needs of our community. Downloading survey results is easy and the format of the results makes it easy to evaluate our results. Having used this survey company for a little more than a year, currently I have no reason to look for another survey company to use.
Pros
Being able to save questions in a question bank, copy surveys to re-use after editing, and reviewing the survey before sending are wonderful features. I can send test surveys to others for review as well. Free upgrade for non-profit does increases our survey limit so we don't worry about losing survey results because we reached our limit. Customer service is the best with responses almost the minute you ask for help!!! This is huge for me! I hate waiting day(s) to get answers to solve problems I may encounter. I haven't had very many problems with SoGoSurvey, so I don't contact them often, but the few times I have, they have always responded promptly. We can download all the results we need, no need to print it all up in order to share with members of our organization.
Cons
Getting a QR code was not as intuitive as SurveyMonkey, but their customer service easily bypassed this problem. The benefits of SoGoSurvey heavily outweigh the few things I liked slightly better about SurveyMonkey. The first year we applied for the free upgrade we needed to provide a review of their product. Because we had not used them before this was a problem, but the company was willing to work with us on this so that we could provide an honest review.
Response from SoGoSurvey Enterprise
Cindy, thank you for such a thorough review! We are so happy to support non-profits like yours.
I have passed along your accolades to our support team. I know they will be very appreciative! :)
SoGoSurvey FAQs
Below are some frequently asked questions for SoGoSurvey.Q. What type of pricing plans does SoGoSurvey offer?
SoGoSurvey offers the following pricing plans:
- Starting from: US$299,00/year
- Pricing model: Free, Subscription
- Free Trial: Available
Basic plan (survey) : free for life Plus plan (survey) : $299/year Pro plan (survey) : $199/month or $788/year Premium plan (survey) : $299/month or $1188/year Enterprise plan (survey) : Call for pricing, +1 (800) 646-0520 SoGoCX : Call for pricing, +1 (800) 646-0520 SoGoEX : Call for pricing, +1 (800) 646-0520 SoGoSurvey also provides plans for non-profits, academics, and students, and offers custom survey design services.
Q. What are the main features of SoGoSurvey?
We do not have any information about SoGoSurvey features
Q. Who are the typical users of SoGoSurvey?
SoGoSurvey has the following typical customers:
Self Employed, 2-10, 11-50, 51-200, 201-500, 501-1 000, 1 001+
Q. What languages does SoGoSurvey support?
SoGoSurvey supports the following languages:
Arabic, Chinese, Czech, Dutch, English, Finnish, French, German, Hebrew, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Thai, Traditional Chinese, Turkish, Ukrainian
Q. Does SoGoSurvey support mobile devices?
SoGoSurvey supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does SoGoSurvey integrate with?
SoGoSurvey integrates with the following applications:
Asana, Caspio, Facebook, Gmail, Google Analytics, Google Calendar, Google Drive, HubSpot CRM, HubSpot Marketing Hub, Mailchimp, Microsoft Excel, Microsoft Outlook, Salesforce Sales Cloud, Slack, Stripe, Trello, Twitter, Zapier, Zendesk
Q. What level of support does SoGoSurvey offer?
SoGoSurvey offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat
Related categories
See all software categories found for SoGoSurvey.