Clock PMS

Cloud-based hotel property management

4,7 /5 (80 reviews) Write a Review!

Clock PMS Overview

What is Clock PMS?

Clock PMS+ is a cloud-based hotel management platform with customer self-service, POS, booking and reservations, channel manager, event management, and more. By incorporating tools such as mobile housekeeping, calendar views, to-do lists, kitchen monitor, booking pre-authorization, account management, digital check in and out, and customizable booking engine creation, Clock PMS+ aims to provide an all-in-one management tool for hotel managers.

Utilizing Hotel PMS's tools, users can manage room rates and availability and ensure that information is the same across all booking platforms thanks to Clock PMS's auto-synchronization. Clock PMS+ aims to help hotels provide personalized customer management before, during and after their visit through pre-booking self-service requests, digital check-in from any device, clear rates and availability monitor to find the best deals, client history to reward loyal customers, virtual concierge with recommendations, and custom follow up emails with discount codes.

With payment processing features, Clock PMS+ allows users to accept and process booking payments, accept deposits, refund cancelled bookings, and take pre-authorization amounts either through direct transfer to CC terminals, credit card payment, or via payment services including PayPal, Adyen, WorldPay and Authorize.net. Clock PMS+ allows hotel managers to choose between allowing customers to pay for bookings and bills via the self service web app or in person during check-in or check-out.

Clock PMS Overview

Pricing

Starting from
N/A

Pricing options

Free Trial
Subscription
Value for money

Contact Clock PMS for pricing information


Clock PMS Features

Devices
Business size
S M L
Markets
United States, United Kingdom
Supported Languages
Dutch, English, French, German, Italian, Russian

Media

Use the room calendar to keep track of bookings and availability
Manage rates and synchronize across all booking channels
The room viewer shows availability and can be accessed from any device
Customize bookings and correspondence with business logos and add Google Maps to locate hotels
Track housekeeping with the live monitor feature to see which rooms are ready and which are in progress
Allow customers to fill out registration cards and electronically sign using the self service portal
Track and manage arrivals within Clock PMS
Online booking across multiple platforms and devices
Mobile guest engagement with the self service app
Clock PMS video Clock PMS screenshot: Use the room calendar to keep track of bookings and availability Clock PMS screenshot: Manage rates and synchronize across all booking channels Clock PMS screenshot: The room viewer shows availability and can be accessed from any device Clock PMS screenshot: Customize bookings and correspondence with business logos and add Google Maps to locate hotels Clock PMS screenshot: Track housekeeping with the live monitor feature to see which rooms are ready and which are in progress Clock PMS screenshot: Allow customers to fill out registration cards and electronically sign using the self service portal Clock PMS screenshot: Track and manage arrivals within Clock PMS Clock PMS screenshot: Online booking across multiple platforms and devices Clock PMS screenshot: Mobile guest engagement with the self service app

Clock PMS Reviews

Clock PMS Reviews

Overall rating
4,7
/
5
Excellent
62

Very good
14

Average
2

Poor
2

Terrible
0

Value for Money
4,7
Features
4,7
Ease of Use
4,7
Customer Support
4,7
95% recommended this app
Selina senorita D.

A useful and very good channel manager.

I am a staff at one of the hospitality companies that use this software. Really very useful, helpful and easy to use. Shades of blue, white and gray make it elegant. With this software we can also manage, as well as provide an overview of existing reservations. For example, if a reservation has not been paid off, then the color will be red, and if it has paid off the color is green, etc. i really like this.

I hope it will always be good like this :)


David K.

GREAT SYSTEM

Overall, we have had a wonderful experience with CLOCK. I researched many systems and am very happy with my decision. It would take a VERY special system to pry me away.
I don't think you will find a better PMS on the market.


Jeffrey H.

after one year of using Clock review

Clock needs to do a better job handling Credit Card transactions. When issuing refunds one has to manually enter the refund in clock and then manually enter the refund in authorize. net. Also need to have credit card swipes/readers to capture credit card info thus lowering processing fees and reduce risk. Your competition does this.


Theodore P.

Top Quality Program Great Technical Support Service

We are a hotels reservations management company based in Athens, Greece. At the moment, we are in charge of reservations for 4 different properties located in Santorini. When we encountered Clock PMS we knew that it was exactly what we were looking for because it helped the idea on which our company works, which is that we can offer our services to different hotels in different locations without actually being there. Clock PMS made everything easier despite the fact that our back office (reservations and accounting department) was far away from the hotels. We were also able to manage in the same software the reservations of 4 different hotels. Because it is a cloud database, the distance was no longer an issue and we didn't need a different server for each hotel. We can check in real time the check-in and check-out of each of the guests. We can make changes in the dates of reservations and in room allocation and the reception is able to see the changes right away. We can provide at any moment all the vital information regarding reservations, payment methods, rates etc. to the reception department of any of the 4 properties. Our accounting department is also able to check in real time each and every charge and payment. Every night they can see daily reports of each hotel. We were able to connect the POS of the restaurant with the hotel PMS, making it easier to monitor the charges for each room. Their software is always working and we have never encountered any problems.
Their tech support team is really amazing, they respond to any of our problems, questions and inquiries right away and the most important thing is that they listen to our needs and constantly change their software, with updates every 45 days, to adjust to what we, the clients, want. We could not be that efficient in our work if it was not for Clock PMS.


Chance T.

Great Customer Service and so much better than our last 2 softwares!!!

Again, I have worked with some horrible software and I have been really pleased with CLOCK. They even have a wish list where users can vote on which features we want them to develop next. I am EXTREMELY thankful that they don't rush upgrades causing unforeseen bugs!


Selina senorita D.
Industry: Hospitality
Company size: 11-50 Employees

A useful and very good channel manager.

Used Daily for 1+ year
Reviewed on 2019/12/04
Review Source: Capterra

I am a staff at one of the hospitality companies that use this software. Really very useful, helpful and easy to use. Shades of blue, white and gray make it elegant. With this software we can also manage, as well as provide an overview of existing reservations. For example, if a reservation has not been paid off, then the color will be red, and if it has paid off the color is green, etc. i really like this.

I hope it will always be good like this :)

Pros

Easy to use, usefull, display colour, So far this software is good.

Cons

So far it hasn't been found. Hope it will be better.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

David K.
Industry: Hospitality
Company size: 2-10 Employees

GREAT SYSTEM

Used Daily for 1+ year
Reviewed on 2019/03/22
Review Source: Capterra

Overall, we have had a wonderful experience with CLOCK. I researched many systems and am very happy with my decision. It would take a VERY special system to pry me away.
I don't think you will find a better PMS on the market.

Pros

I love this system for several reasons. We are able to book guest with speed and accuracy. It is also easy to train new employees. We chose CLOCK PMS because of their Self Check-in Kiosk system. We are a Condo/Hotel and our office is open only during the day. Since installed, guests can check in any hour of the day SECURELY. Their "partnerships" with Assa Abloy (door locks and RFID key cards) and Adyen (credit card processing) make for a seamless experience for us and our guests.
Also, the Web Reservation System works great with our website. Guests book online, pay their deposit or balance, and everything shows on their booking screen.
I almost forgot to mention the support department. Everyone that I have worked with has gone above and beyond my expectations. Even though we are a US property, we still receive prompt response to our inquiries. They are great people!

Cons

Since we converted from a manual Excel based reservation system, we were unable to easily upload the guest information during set-up. Once we had our info in the proper format, the download into Clock was quick and easy. If you are converting from another PMS, you shouldn't experience this issue.
The most time consuming part of set-up was setting up rates and rate plans. This was difficult at first, but once I got the hang of it - no problem. (thanks to help from support)
Since we are not a conventional hotel , CLOCK PMS does not have every feature that I would have liked. We have 30 individually owned condominiums and to have an "Owner's Portal" where our owner's could access upcoming bookings, financial reports, etc. The way CLOCK continuously updates with their clients in mind, I know it's only a matter of time before this function will be available.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Jeffrey H.
Industry: Hospitality
Company size: 51-200 Employees

after one year of using Clock review

Used Daily for 1+ year
Reviewed on 2016/11/18
Review Source: Capterra

Clock needs to do a better job handling Credit Card transactions. When issuing refunds one has to manually enter the refund in clock and then manually enter the refund in authorize. net. Also need to have credit card swipes/readers to capture credit card info thus lowering processing fees and reduce risk. Your competition does this.

Pros

Easy to set up new company

Cons

Credit Card processing

Response from Clock Software

Dear Jeffrey,
We feel that such a low rating is a bit one-sided for such wide and multi-faceted system, especially in view of our long and productive business relations with Lark Hotels in all their 19 properties. Although we respect your opinion, we feel it is quite unjust to rate a software product low because of its lack of one single function ignoring its existing features which - in their entirety - make Clock PMS a modern professional hotel management system with satisfied customers in 50+ countries worldwide.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 3.0/10

Theodore P.

Top Quality Program Great Technical Support Service

Reviewed on 2016/12/15
Review Source: Capterra

We are a hotels reservations management company based in Athens, Greece. At the moment, we are in charge of reservations for 4 different properties located in Santorini. When we encountered Clock PMS we knew that it was exactly what we were looking for because it helped the idea on which our company works, which is that we can offer our services to different hotels in different locations without actually being there. Clock PMS made everything easier despite the fact that our back office (reservations and accounting department) was far away from the hotels. We were also able to manage in the same software the reservations of 4 different hotels. Because it is a cloud database, the distance was no longer an issue and we didn't need a different server for each hotel. We can check in real time the check-in and check-out of each of the guests. We can make changes in the dates of reservations and in room allocation and the reception is able to see the changes right away. We can provide at any moment all the vital information regarding reservations, payment methods, rates etc. to the reception department of any of the 4 properties. Our accounting department is also able to check in real time each and every charge and payment. Every night they can see daily reports of each hotel. We were able to connect the POS of the restaurant with the hotel PMS, making it easier to monitor the charges for each room. Their software is always working and we have never encountered any problems.
Their tech support team is really amazing, they respond to any of our problems, questions and inquiries right away and the most important thing is that they listen to our needs and constantly change their software, with updates every 45 days, to adjust to what we, the clients, want. We could not be that efficient in our work if it was not for Clock PMS.

Response from Clock Software

Thank you for the good words and for evaluating our software and support. It has always been our top priority to develop the hotel PMS of the future - one that increases efficiency and profitability of hospitality businesses and solves issues that previous solutions were not capable of dealing with. Your words of appreciation make us proud and give us energy to continue our work with even more enthusiasm.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Chance T.
Industry: Hospitality
Company size: 11-50 Employees

Great Customer Service and so much better than our last 2 softwares!!!

Used Daily for 6-12 months
Reviewed on 2019/10/10
Review Source: Capterra

Again, I have worked with some horrible software and I have been really pleased with CLOCK. They even have a wish list where users can vote on which features we want them to develop next. I am EXTREMELY thankful that they don't rush upgrades causing unforeseen bugs!

Pros

Stability- Our last 2 softwares were constantly "upgrading" and causing numerous bugs. There were so many work arounds that training new people was extremely time consuming. CLOCK has many great features:
I can change the rate on one room class and it will change ALL of the rates on other room classes- such a time saver. But a property does not have to set it up that way.
The "To Do List" is incredibly helpful!
It integrates seamlessly with the OTAs like Expedia and Booking.com

Cons

I wish that the standard rates for rooms appeared in the room chart and booking was easier from the room chart. But the way we have to do it works fine.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

User recommendation
9,2/10
Based on 80 user ratings
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Clock PMS Pricing

Clock PMS Pricing

Starting from
N/A
Free Trial
Subscription
Value for money

Contact Clock PMS for pricing information

Contact Clock PMS for pricing information

Value for Money
4,7/5
Based on 80 user ratings
Compare value for money rating with alternatives
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Clock PMS Features

Clock PMS Features

API
Activity Dashboard
Automatic Notifications
Availability Management
Billing & Invoicing
Booking Management
Calendar Management
Channel Management
Credit Card Processing
Discount Management
Electronic Payments
Inventory Management
Invoice Management
Online Booking Integration
Price Management
Promotions Management
Reporting & Statistics
Reservations Management
Room Booking
Third Party Integration
Features
4,7/5
Based on 80 user ratings
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Categories

Additional information for Clock PMS

Additional information for Clock PMS

Key features of Clock PMS

  • Administrative reporting
  • Automated billing
  • Availability indicator
  • Availability management
  • Booking management
  • CRM
  • Catering
  • Certified PCI DSS Level 1 Service Provider
  • Channel management
  • Client database
  • Client portal
  • Collaboration tools
  • Conference / meeting management
  • Credit card integration
  • Credit card processing
  • Customer database
  • Customer experience management
  • Customer loyalty program
  • Customizable templates
  • Digital signage
  • Digital signature
  • Direct deposit
  • Discount management
  • Electronic payments
  • Electronic signature capture
  • Email templates
  • Extended stay
  • Front office management
  • GDS / OTA integration
  • Gift card system
  • Group management
  • Guest experience (GEM)
  • Housekeeping management
  • Mobile integration
  • Mobile signature capture
  • Multi-channel communication
  • Multi-channel management
  • Multi-property
  • Online booking
  • Online booking integration
  • POS
  • POS integration
  • Rate management
  • Reporting & statistics
  • Reservations Management
  • Reviews management
  • Room booking
  • Self service portal
  • Single property
  • Spa / activity management
  • To-do list
  • Website integration

Benefits

  • Use the Channel Manager to connect with online booking channels and allow Clock PMS+ to automatically update rates, pricing changes, availability or room updates. Users can also set smart rates which adapt to season prices, special days, and weekends.

  • Create a hotel booking engine which allows customers to search for the best booking and pay online with the ability to apply bonus codes and gift vouchers. The booking engine can be integrated into the hotel website and can be fully customized to fit with the brand.

  • Manage hotel bars and restaurants with the POS feature which can be used on any device to take orders and payments, communicate between team members, monitor kitchen performance, provide e-menus, and facilitate online table bookings

  • Users can opt-in to the Hotel Kiosk feature which, when used alongside the robust kiosk hardware, provides a self-service check-in desk. Guests can log in and identify themselves using a PIN and their booking reference number to check-in, secure payments and check out. The kiosk can be used alongside or instead of the traditional check-in desk.

  • Give customers the best possible experience with Clock PMS’s Virtual Concierge which can be used to promote services and give recommendations, book extra services, and publish useful information, links, hints, or suggestions to help guests plan their trip. The concierge also acts as a digital room service, table booking platform and billing platform.

  • Clock PMS FAQs

    Clock PMS FAQs

    Below are some frequently asked questions for Clock PMS.

    Q. What type of pricing plans does Clock PMS offer?

    Clock PMS offers the following pricing plans:

    Pricing model: Subscription

    Free Trial: Available

    Contact Clock PMS for pricing information

    Q. What are the main features of Clock PMS?

    Clock PMS offers the following features:

    • Administrative reporting
    • Automated billing
    • Availability indicator
    • Availability management
    • Booking management
    • CRM
    • Catering
    • Certified PCI DSS Level 1 Service Provider
    • Channel management
    • Client database
    • Client portal
    • Collaboration tools
    • Conference / meeting management
    • Credit card integration
    • Credit card processing
    • Customer database
    • Customer experience management
    • Customer loyalty program
    • Customizable templates
    • Digital signage
    • Digital signature
    • Direct deposit
    • Discount management
    • Electronic payments
    • Electronic signature capture
    • Email templates
    • Extended stay
    • Front office management
    • GDS / OTA integration
    • Gift card system
    • Group management
    • Guest experience (GEM)
    • Housekeeping management
    • Mobile integration
    • Mobile signature capture
    • Multi-channel communication
    • Multi-channel management
    • Multi-property
    • Online booking
    • Online booking integration
    • POS
    • POS integration
    • Rate management
    • Reporting & statistics
    • Reservations Management
    • Reviews management
    • Room booking
    • Self service portal
    • Single property
    • Spa / activity management
    • To-do list
    • Website integration

    Q. Who are the typical users of Clock PMS?

    Clock PMS has the following typical customers:

    Small Business, Large Enterprises, Mid Size Business

    Q. What languages does Clock PMS support?

    Clock PMS supports the following languages:

    Dutch, English, French, German, Italian, Russian

    Q. What type of pricing plans does Clock PMS offer?

    Clock PMS has the following pricing plans:

    Subscription

    Q. Does Clock PMS support mobile devices?

    We do not have any information about what devices Clock PMS supports

    Q. What other apps does Clock PMS integrate with?

    Clock PMS integrates with the following applications:

    Atomize, Authorize.net, Facebook, Found Hero, Google AdWords, Google Maps, Lightspeed POS, PayPal, Wishbox, Worldpay

    Q. What level of support does Clock PMS offer?

    Clock PMS offers the following support options:

    Online Support, Phone Support, Knowledge Base