About Clock PMS

Clock PMS+ is a cloud-based hotel management platform with customer self-service, POS, booking and reservations, channel manager, event management, and more. By incorporating tools such as mobile housekeeping, calendar views, to-do lists, kitchen monitor, booking pre-authorization, account management, digital check in and out, and customizable booking engine creation, Clock PMS+ aims to provide an all-in-one management tool for hotel managers.

Utilizing Hotel PMS's tools, users can manage room rates and availability and ensure that information is the same across all booking platforms thanks to Clock PMS's auto-synchronization. Clock PMS+ aims to help hotels provide personalized customer management before, during and after their visit through pre-booking self-service requests, digital check-in from any device, clear rates and availability monitor to find the best deals, client history to reward loyal customers, virtual concierge with recommendations, and custom follow up emails with discount codes.

With payment processing features, Clock PMS+ allows users to accept and process booking payments, accept deposits, refund cancelled bookings, and take pre-authorization amounts either through direct transfer to CC terminals, credit card payment, or via payment services including PayPal, Adyen, WorldPay and Authorize.net. Clock PMS+ allows hotel managers to choose between allowing customers to pay for bookings and bills via the self service web app or in person during check-in or check-out.

Pricing starting from:

US$5,00/month

  • Free Version
  • Free Trial
  • Subscription

Key benefits of Clock PMS

  • Use the Channel Manager to connect with online booking channels and allow Clock PMS+ to automatically update rates, pricing changes, availability or room updates. Users can also set smart rates which adapt to season prices, special days, and weekends.

  • Create a hotel booking engine which allows customers to search for the best booking and pay online with the ability to apply bonus codes and gift vouchers. The booking engine can be integrated into the hotel website and can be fully customized to fit with the brand.

  • Manage hotel bars and restaurants with the POS feature which can be used on any device to take orders and payments, communicate between team members, monitor kitchen performance, provide e-menus, and facilitate online table bookings

  • Users can opt-in to the Hotel Kiosk feature which, when used alongside the robust kiosk hardware, provides a self-service check-in desk. Guests can log in and identify themselves using a PIN and their booking reference number to check-in, secure payments and check out. The kiosk can be used alongside or instead of the traditional check-in desk.

  • Give customers the best possible experience with Clock PMS’s Virtual Concierge which can be used to promote services and give recommendations, book extra services, and publish useful information, links, hints, or suggestions to help guests plan their trip. The concierge also acts as a digital room service, table booking platform and billing platform.
  • Typical Customers

    • Freelancers
    • Small Businesses (2-50)
    • Mid-size Companies (51-500)
    • Large enterprises (500 and more)

    Deployment

    • Cloud-based
    • On-premise

    Markets

    American Samoa, Anguilla, Antigua & Barbuda, Aruba, Australia and 86 others

    Supported Languages

    Dutch, English, French

    Pricing starting from:

    US$5,00/month

    • Free Version
    • Free Trial
    • Subscription

    Images

    Clock PMS Software - Use the room calendar to keep track of bookings and availability
    Clock PMS Software - Manage rates and synchronize across all booking channels
    Clock PMS Software - The room viewer shows availability and can be accessed from any device
    Clock PMS Software - Customize bookings and correspondence with business logos and add Google Maps to locate hotels
    Clock PMS Software - Track housekeeping with the live monitor feature to see which rooms are ready and which are in progress
    Clock PMS Software - Allow customers to fill out registration cards and electronically sign using the self service portal
    Clock PMS Software - Track and manage arrivals within Clock PMS
    Clock PMS Software - Online booking across multiple platforms and devices
    Clock PMS Software - Mobile guest engagement with the self service app
    View 10 more
    Clock PMS video
    Clock PMS Software - Use the room calendar to keep track of bookings and availability
    Clock PMS Software - Manage rates and synchronize across all booking channels
    Clock PMS Software - The room viewer shows availability and can be accessed from any device
    Clock PMS Software - Customize bookings and correspondence with business logos and add Google Maps to locate hotels
    Clock PMS Software - Track housekeeping with the live monitor feature to see which rooms are ready and which are in progress
    Clock PMS Software - Allow customers to fill out registration cards and electronically sign using the self service portal
    Clock PMS Software - Track and manage arrivals within Clock PMS
    Clock PMS Software - Online booking across multiple platforms and devices
    Clock PMS Software - Mobile guest engagement with the self service app

    Features

    Total features of Clock PMS: 33

    • API
    • Availability Indicator
    • Availability Management
    • Billing & Invoicing
    • Booking Management
    • CRM
    • Catering Management
    • Channel Management
    • Credit Card Processing
    • Customer Database
    • Customizable Templates
    • Discount Management
    • Email Templates
    • Extended Stay
    • For Vacation Rentals
    • Front Desk Management
    • GDS/OTA Integration
    • Guest Experience Management
    • Housekeeping Management
    • Loyalty Program
    • Maintenance Management
    • Marketing Automation
    • Mobile Access
    • Multi-Channel Management
    • Multi-Property
    • Online Booking
    • Point of Sale (POS)
    • Rate Management
    • Reporting & Statistics
    • Reservations Management
    • Reviews Management
    • Single Property
    • Spa/Activity Management

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    Reviews

    Overall rating

    4,7 /5
    (84)
    Value for Money
    4,8/5
    Features
    4,7/5
    Ease of Use
    4,6/5
    Customer Support
    4,7/5

    Already have Clock PMS?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

    Showing 5 reviews of 84
    Winnie
    Overall rating
    • Used Daily for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Clock PMS eases the hotel management

    Reviewed on 2017/11/01

    We have a sister establishment that started using Clock PMS and it only made sense for us to us so...

    We have a sister establishment that started using Clock PMS and it only made sense for us to us so that it will be easy to access each other's accounts.

    Pros

    We started using Clock PMS to unify our property management systems. Now it is easy to move bookings using the drag and drop, run payment reports, and even edit bookings.

    Cons

    We are unable to send one invoice if it is a big group booking, because we still only know how to issue out invoices for individual guests.

    Response from Clock Software

    Ms. Christo, Thank you for your kind words.
    We always listen to our customers to move forward.

    Chance
    Overall rating
    • Industry: Hospitality
    • Company size: 51–200 Employees
    • Used Daily for 1+ year
    • Review Source

    Overall rating

    • Ease of Use
    • Customer Support
    • Likelihood to recommend 9.0 /10

    Best Property Management System that I have used.

    Reviewed on 2022/04/01

    Despite the cons I have listed, I really like CLOCK. It has bookmarks for easy access to functions....

    Despite the cons I have listed, I really like CLOCK. It has bookmarks for easy access to functions. I love the maintenance feature that allows us to see which rooms have issues and what they are. I don't use the rate features because we use Room Price Genie, so I cannot comment on it.

    Pros

    Reliability! It rarely has a problem and when it does they fix it quickly. I have used several other PMS programs and they often crashed and had bugs that were not fixed for weeks. Their customer support team is very responsive and helpful. AND the TO DO LIST. It is a huge help not just with the reservations but other things we do in the office. We use it all the time!

    Cons

    Some of the functions require more clicks than is optimal. I wish that charging to saved credit cards for companies were streamlined. We charge for the fist night at time of booking and it is annoying that CLOCK only tells us the average price of one night instead of the actual price of the first night. CLOCK offers several color flags for reservations, which is helpful, but I wish it allowed for multiple color flags like a different PMS that I have used. It could be accomplished by adding a header and a footer stripe to reservations. And it would be very helpful to be able to place several rooms down at once.

    Fabian
    Overall rating
    • Used Daily for 1-5 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 2.0 /10

    The software seems in an early stage. A lot of bugs and many things not yet or wrongly...

    Reviewed on 2017/09/13

    so far it takes us more time to do our work than before. We hope we can change that in time.

    so far it takes us more time to do our work than before. We hope we can change that in time.

    Pros

    It has potential. A lot of features and detailed preferences.

    Cons

    It doesn't seem to be designed with the user in mind. There are many unnecessary clicks, things to fill out, tabs to open, etc. It is not streamlined to be used by a hotel in a productive way.

    Response from Clock Software

    Mr. Balz,

    Thank you for your feedback. The opinion of every user is very important to us to constantly improve our products and services. We have referred your feedback to our Customer Support and they will very soon get back to you to discuss your remarks in detail. As you have started using Clock PMS only recently, it could be a good idea to go through the setup of the configurations and the operational procedures once again to make sure they have been properly addressed during the initial onboarding

    Thank you for your support.

    Kindest regards,
    Clock Software Team

    Lynda
    Overall rating
    • Review Source

    Overall rating

    • Ease of Use
    • Customer Support

    Greatest response time and willingness to work with customers!

    Reviewed on 2015/03/18

    I am a very small business (7 lodging rooms and a meeting space) and have been looking for a cloud...

    I am a very small business (7 lodging rooms and a meeting space) and have been looking for a cloud based solution for some time. I have been a long time user (15 years!) of a very expensive, high end solution (RoomMaster by Innquest) but since it requires a fair investment in hardware, I started looking for a different, cloud based solution.

    This past fall I found Clock PMS. Making the switch has been the best thing for us! The staff at Clock PMS is so wonderful it's hard to put it into words. If you need help, they will set up a screen sharing session and help you. If you need a modification made to the software, they have a great way to document your request, and then other users can vote on the request. Requests that receive multiple votes from others get moved up in priority and get added as features quickly!!! There were several improvements I suggested, based on my experience with the other system, and they have almost all been added already or are now on the "to be added" list.

    The development team is very responsive and can release upgrades frequently...... with the last upgrade a small feature broke ~ I reported it and within just a few hours it was fixed!

    While there will always be a place for the higher end PMS solutions ~ CLOCK PMS is perfect for our business and we're really super happy we made the switch!

    Response from Clock Software

    Thank you for your kind words and appreciation! Customer feedback is very important to us and we listen carefully.
    Our service and development teams are working hard to make sure Clock PMS is the perfect solution for small and bigger properties alike and provide all the necessary or trending high-end features a cloud based hotel management system can offer. And we are always there for you for any requests or assistance.

    Mischa
    Overall rating
    • Review Source

    Overall rating

    • Ease of Use
    • Customer Support

    Great and lean software for hotel and restaurant management

    Reviewed on 2015/05/14

    We use this hotel for our 4* resort in South America both PMS and POS modules (reservation...

    We use this hotel for our 4* resort in South America both PMS and POS modules (reservation management and restaurant POS module).

    Since we take reservations in an other location than the hotel, CLOCK helps a lot to organize our work efficiently (there is no need to synchronization as the software is web-based). The software is easy to use, lean, reliable and has a very good cost/benefit (it's on a subscription basis, so you don't need to invest anything upfront). Another highlight are the interfaces to varios booking engines (such as booking.com, tripadvisor etc.), which automatically synchronizes our rates and availability with them.

    The best feature about CLOCK is the team behind, they listen to their customers and constantly improve their software. Many of our suggestions have been implemented at no cost in no time.

    The only downside of the system is the reliability of the internet. If the internet connection breaks down there is no way to access the information (but this point applies more to countries where internet connections are unstable; until now PMS and POS hasn't had any downtime).

    CLOCK PMS and POS are completely recommendable from small to bigger hotels and restaurants who are ready to implement a modern software that is completely online based.

    Response from Clock Software

    Thank you so much for the kind words! We wish you a lot of success and will keep our efforts to provide excellent service and deliver more valuable features and improvements of our software. You, our clients, are the one thing that drives us to be outstanding.

    Showing 5 reviews of 84 Read all reviews

    Clock PMS FAQs

    Below are some frequently asked questions for Clock PMS.

    Clock PMS offers the following pricing plans:

    • Starting from: US$5,00/month
    • Pricing model: Subscription
    • Free Trial: Available

    Contact Clock PMS for pricing information

    Clock PMS has the following typical customers:

    Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000

    Clock PMS supports the following languages:

    Dutch, English, French

    Clock PMS supports the following devices:

    Android (Mobile), iPhone (Mobile), iPad (Mobile)

    Clock PMS integrates with the following applications:

    Atomize, CartStack, Google Ads, Google Maps, Lightspeed Retail, Meta for Business, PayPal, RoomPriceGenie, SiteMinder, Worldpay, authorize.net

    Clock PMS offers the following support options:

    Email/Help Desk, Knowledge Base, Phone Support, Chat

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