About Clock PMS

Clock PMS+ is a cloud-based hotel management platform with customer self-service, POS, booking and reservations, channel manager, event management, and more. By incorporating tools such as mobile housekeeping, calendar views, to-do lists, kitchen monitor, booking pre-authorization, account management, digital check in and out, and customizable booking engine creation, Clock PMS+ aims to provide an all-in-one management tool for hotel managers.

Utilizing Hotel PMS's tools, users can manage room rates and availability and ensure that information is the same across all booking platforms thanks to Clock PMS's auto-synchronization. Clock PMS+ aims to help hotels provide personalized customer management before, during and after their visit through pre-booking self-service requests, digital check-in from any device, clear rates and availability monitor to find the best deals, client history to reward loyal customers, virtual concierge with recommendations, and custom follow up emails with discount codes.

With payment processing features, Clock PMS+ allows users to accept and process booking payments, accept deposits, refund cancelled bookings, and take pre-authorization amounts either through direct transfer to CC terminals, credit card payment, or via payment services including PayPal, Adyen, WorldPay and Authorize.net. Clock PMS+ allows hotel managers to choose between allowing customers to pay for bookings and bills via the self service web app or in person during check-in or check-out.

Pricing starting from:

N/A

  • Free Version
  • Free Trial
  • Subscription

Key benefits of Clock PMS

  • Use the Channel Manager to connect with online booking channels and allow Clock PMS+ to automatically update rates, pricing changes, availability or room updates. Users can also set smart rates which adapt to season prices, special days, and weekends.

  • Create a hotel booking engine which allows customers to search for the best booking and pay online with the ability to apply bonus codes and gift vouchers. The booking engine can be integrated into the hotel website and can be fully customized to fit with the brand.

  • Manage hotel bars and restaurants with the POS feature which can be used on any device to take orders and payments, communicate between team members, monitor kitchen performance, provide e-menus, and facilitate online table bookings

  • Users can opt-in to the Hotel Kiosk feature which, when used alongside the robust kiosk hardware, provides a self-service check-in desk. Guests can log in and identify themselves using a PIN and their booking reference number to check-in, secure payments and check out. The kiosk can be used alongside or instead of the traditional check-in desk.

  • Give customers the best possible experience with Clock PMS’s Virtual Concierge which can be used to promote services and give recommendations, book extra services, and publish useful information, links, hints, or suggestions to help guests plan their trip. The concierge also acts as a digital room service, table booking platform and billing platform.

  • Devices

    Business size

    S M L

    Markets

    Antigua & Barbuda, Anguilla, Curaçao, American Samoa, Australia, Aruba, Barbados, Belgium, Bermuda, Brazil, Bahamas, Belarus, Belize, Canada, Switzerland, Costa Rica, Cuba, Cyprus, Czechia, Germany, Denmark, Dominica, Dominican Republic, Spain, Finland, Fiji, Falkland Islands, Micronesia, France, United Kingdom, Grenada, Guernsey, Gibraltar, Greenland, Guadeloupe, Greece, Guatemala, Honduras, Haiti, Ireland, Isle of Man, Iceland, Italy, Jamaica, Kiribati, Cayman Islands, St. Lucia, Liechtenstein, Luxembourg, Latvia, Monaco, Moldova, St. Martin, Marshall Islands, North Macedonia, Northern Mariana Islands, Martinique, Montserrat, Malta, Mexico, New Caledonia, Norfolk Island, Nicaragua, Netherlands, Norway, Nauru, New Zealand, Peru, French Polynesia, St. Pierre & Miquelon, Portugal, Palau, Paraguay, Solomon Islands, Sweden, Svalbard & Jan Mayen, Slovakia, San Marino, El Salvador, Turks & Caicos Islands, Tonga, Trinidad & Tobago, Tuvalu, United States, Vatican City, St. Vincent & Grenadines, British Virgin Islands, US Virgin Islands, Vanuatu, Wallis & Futuna, Samoa, South Africa

    Supported Languages

    Dutch, English, French

    Pricing starting from:

    N/A

    • Free Version
    • Free Trial
    • Subscription

    Images

    Clock PMS Software - Use the room calendar to keep track of bookings and availability
    Clock PMS Software - Manage rates and synchronize across all booking channels
    Clock PMS Software - The room viewer shows availability and can be accessed from any device
    Clock PMS Software - Customize bookings and correspondence with business logos and add Google Maps to locate hotels
    Clock PMS Software - Track housekeeping with the live monitor feature to see which rooms are ready and which are in progress
    Clock PMS Software - Allow customers to fill out registration cards and electronically sign using the self service portal
    Clock PMS Software - Track and manage arrivals within Clock PMS
    Clock PMS Software - Online booking across multiple platforms and devices
    Clock PMS Software - Mobile guest engagement with the self service app
    View 10 more
    Clock PMS video
    Clock PMS Software - Use the room calendar to keep track of bookings and availability Clock PMS Software - Manage rates and synchronize across all booking channels Clock PMS Software - The room viewer shows availability and can be accessed from any device Clock PMS Software - Customize bookings and correspondence with business logos and add Google Maps to locate hotels Clock PMS Software - Track housekeeping with the live monitor feature to see which rooms are ready and which are in progress Clock PMS Software - Allow customers to fill out registration cards and electronically sign using the self service portal Clock PMS Software - Track and manage arrivals within Clock PMS Clock PMS Software - Online booking across multiple platforms and devices Clock PMS Software - Mobile guest engagement with the self service app

    Features

    Total features of Clock PMS: 38

    • API
    • Availability Indicator
    • Availability Management
    • Billing & Invoicing
    • Booking Management
    • CRM
    • Catering Management
    • Channel Management
    • Credit Card Processing
    • Customer Database
    • Customer Experience Management
    • Customizable Templates
    • Discount Management
    • Electronic Payments
    • Email Templates
    • Extended Stay
    • For Vacation Rentals
    • Front Desk Management
    • GDS/OTA Integration
    • Guest Experience Management
    • Housekeeping Management
    • Loyalty Program
    • Maintenance Management
    • Marketing Automation
    • Mobile Access
    • Multi-Channel Management
    • Multi-Property
    • Online Booking
    • PCI Compliance
    • Point of Sale (POS)
    • Rate Management
    • Reporting & Statistics
    • Reservations Management
    • Reviews Management
    • Room Booking
    • Single Property
    • Spa/Activity Management
    • Website Integration

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    Reviews

    Overall rating

    4,7 /5
    (82)
    Value for Money
    4,8/5
    Features
    4,7/5
    Ease of Use
    4,6/5
    Customer Support
    4,7/5

    Already have Clock PMS?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

    Write a Review!
    Showing 5 reviews of 82
    Selina senorita D.
    Overall rating
    • Industry: Hospitality
    • Company size: 11-50 Employees
    • Used Daily for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    A useful and very good channel manager.

    Reviewed on 2019/12/04

    I am a staff at one of the hospitality companies that use this software. Really very useful,...

    I am a staff at one of the hospitality companies that use this software. Really very useful, helpful and easy to use. Shades of blue, white and gray make it elegant. With this software we can also manage, as well as provide an overview of existing reservations. For example, if a reservation has not been paid off, then the color will be red, and if it has paid off the color is green, etc. i really like this.

    I hope it will always be good like this :)

    Pros

    Easy to use, usefull, display colour, So far this software is good.

    Cons

    So far it hasn't been found. Hope it will be better.

    Samir S.
    Overall rating
    • Industry: Hospitality
    • Company size: 51-200 Employees
    • Used Daily for 6-12 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Excellent Multi Currency PMS

    Reviewed on 2021/04/13

    I am totally sold on the software. I spent COVID lockdown (8 months) reviewing alternatives. Clock...

    I am totally sold on the software. I spent COVID lockdown (8 months) reviewing alternatives. Clock allowed me full access until going live and provided uunparalleled prepurchase support and guidance. No hard sells and no gouging. Fair through and through.

    Pros

    I looked at more than a dozen PMS solutions. None came close with respect to multi-currency rates, invoicing, VAT calculation, and payment reporting. The solutions are elegant and intuitive. The form set ups are not always easy to follow for new users but they get used to it soon enough. It has a fantastic customizable guest mailer system and self service facilities.

    Cons

    I was sad that the POS add-on was insufficiently developed and therefore very basic as I would have liked the fully integrated solution. That having been said, the software has robust api access and is well integrated with multiple applications.

    Reasons for Choosing Clock PMS

    We inherited the system. It was not cloud based and created significant systems management issues. It was not Multicurrecy and lacked seamless online reservations and numerous integrations I didn't think we needed until we had them.

    Reasons for Switching to Clock PMS

    Multicurrecy, cost of features, ease of setup, and presales support.
    Jeffrey H.
    Overall rating
    • Industry: Hospitality
    • Company size: 51-200 Employees
    • Used Daily for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 3.0 /10

    after one year of using Clock review

    Reviewed on 2016/11/18

    Clock needs to do a better job handling Credit Card transactions. When issuing refunds one has to...

    Clock needs to do a better job handling Credit Card transactions. When issuing refunds one has to manually enter the refund in clock and then manually enter the refund in authorize. net. Also need to have credit card swipes/readers to capture credit card info thus lowering processing fees and reduce risk. Your competition does this.

    Pros

    Easy to set up new company

    Cons

    Credit Card processing

    Response from Clock Software

    Dear Jeffrey,
    We feel that such a low rating is a bit one-sided for such wide and multi-faceted system, especially in view of our long and productive business relations with Lark Hotels in all their 19 properties. Although we respect your opinion, we feel it is quite unjust to rate a software product low because of its lack of one single function ignoring its existing features which - in their entirety - make Clock PMS a modern professional hotel management system with satisfied customers in 50+ countries worldwide.

    Francesco L.
    Overall rating
    • Industry: Leisure, Travel & Tourism
    • Company size: 2-10 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Very Flexible

    Reviewed on 2021/10/07

    Pros

    Api interface:: permits everithing you need. Many integration out of the box. Fast and accurate support

    Cons

    the interface was old but with the last releases is modern and its customisation is easy

    David K.
    Overall rating
    • Industry: Hospitality
    • Company size: 2-10 Employees
    • Used Daily for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    GREAT SYSTEM

    Reviewed on 2019/03/22

    Overall, we have had a wonderful experience with CLOCK. I researched many systems and am very...

    Overall, we have had a wonderful experience with CLOCK. I researched many systems and am very happy with my decision. It would take a VERY special system to pry me away.
    I don't think you will find a better PMS on the market.

    Pros

    I love this system for several reasons. We are able to book guest with speed and accuracy. It is also easy to train new employees. We chose CLOCK PMS because of their Self Check-in Kiosk system. We are a Condo/Hotel and our office is open only during the day. Since installed, guests can check in any hour of the day SECURELY. Their "partnerships" with Assa Abloy (door locks and RFID key cards) and Adyen (credit card processing) make for a seamless experience for us and our guests.
    Also, the Web Reservation System works great with our website. Guests book online, pay their deposit or balance, and everything shows on their booking screen.
    I almost forgot to mention the support department. Everyone that I have worked with has gone above and beyond my expectations. Even though we are a US property, we still receive prompt response to our inquiries. They are great people!

    Cons

    Since we converted from a manual Excel based reservation system, we were unable to easily upload the guest information during set-up. Once we had our info in the proper format, the download into Clock was quick and easy. If you are converting from another PMS, you shouldn't experience this issue.
    The most time consuming part of set-up was setting up rates and rate plans. This was difficult at first, but once I got the hang of it - no problem. (thanks to help from support)
    Since we are not a conventional hotel , CLOCK PMS does not have every feature that I would have liked. We have 30 individually owned condominiums and to have an "Owner's Portal" where our owner's could access upcoming bookings, financial reports, etc. The way CLOCK continuously updates with their clients in mind, I know it's only a matter of time before this function will be available.

    Showing 5 reviews of 82 Read all reviews

    Clock PMS FAQs

    Below are some frequently asked questions for Clock PMS.

    Clock PMS offers the following pricing plans:

    Contact Clock PMS for pricing information

    Clock PMS has the following typical customers:

    Self Employed, 2-10, 11-50, 51-200, 201-500, 501-1 000, 1 001+

    Clock PMS supports the following languages:

    Dutch, English, French

    Clock PMS supports the following devices:

    Android (Mobile), iPhone (Mobile), iPad (Mobile)

    Clock PMS integrates with the following applications:

    Atomize, Authorize.Net, CartStack, Facebook for Business, Google Ads, Google Maps, Lightspeed Retail, PayPal, RoomPriceGenie, SiteMinder, Worldpay

    Clock PMS offers the following support options:

    Email/Help Desk, Knowledge Base, Phone Support, Chat

    Related categories

    See all software categories found for Clock PMS.