FieldConnect is a modular, mobile solution for technicians, dispatchers, contractors, management, and customers across field service industries. It empowers field service teams by providing state-of-the-art mobile solutions designed around the business demands of field service organizations. Since 2002, FieldConnect continues to ignite optimized workflows, create simple engaging interfaces for technicians, generate expedient invoice processes for accounting, and increase efficiency for dispatchers. The field service solution of choice for Dexter + Chaney, Microsoft, Sage, Viewpoint, and top systems integrators.
Able to move communications away from email and calls and more towards an ipad based system. Software was also able to more effectively manage paper items by using easy to create electronic forms and the ability to attach pictures to our work orders in our ERP.
We were able to get our Service Department up and running faster with this software than if we had relied on Viewpoint alone. The ability to use any browser is awesome. Phone/Tablet/PC. Tech support is very responsive and knowledgeable. The performance of the software is great.
We had no problems with this software that support couldn't quickly resolve. The price per license is a little pricey but still less than a viewpoint license cost.
Very user friendly and makes operations much easier. Great support if you run into issues or need help!
Wish it would allow us to function within our union terms, regular, overtime, doubletime rules/regulations.
The best things about this software is the seamless integration with Sage software. The transition into using it was very smooth for us, and Field Connect has a wonderful customer service team that worked with us throughout the whole process. It has also revolutionized our invoicing time, and has freed up our office staff to doing other tasks than laborious and time-consuming data entry off of handwritten Work Orders.
The cons would be that there are a few clunky aspects to the online component that the techs have to work with. On computers there is no issue, but once the service is opened online through a smartphone, some difficulties arise. The screen rotation is hard to work with, there's times the screen doesn't size right, sometimes entering text is hard for less tech-savvy individuals, and there are other difficult-to-use features that have been annoying to our technicians.
Overall it is a great product, and I would recommend it to anyone, but not without a heads up to some potential annoyances with parts of the online component to the software.
FieldConnect had a very nice interface for both the user and the manager and had a seamless connection to our ERP
Not very customizable and reports were very limited. Also, some of the pay/timeclock features were limited.
FieldConnect implementation team guided us through an organized approach to implementing their software and its integration with our Spectrum accounting software. FC tweaked and customized aspects of their product to allow for integration with our Spectrum processes and procedures. The end result is a seamless integration of both softwares that meets all of our needs, including for our field techs, dispatching, and office support functions. I have never seen users adopt a new software solution so quickly and with zero resistance. I could not have hoped for a better outcome or implementation experience.
FieldConnect's solutions integrate seamlessly with existing ERPs, boosting efficiency and improving cash flow. A set of integration best practices ensures full adoption & execution of mobile solutions throughout the organization.
Below are some frequently asked questions for FieldConnect.
FieldConnect offers the following pricing plans:
Pricing model: Subscription
Free Trial: Not Available
FieldConnect offers the following features:
FieldConnect has the following typical customers:
Mid Size Business
FieldConnect supports the following languages:
FieldConnect has the following pricing plans:
We do not have any information about what devices FieldConnect supports
FieldConnect integrates with the following applications:
Dynamics 365, Microsoft Dynamics GP, Microsoft Dynamics NAV, Microsoft Dynamics SL, QuickBooks, Sage CRM, Spectrum, Viewpoint
FieldConnect offers the following support options:
Online Support, Phone Support