About Miva

Miva is an integrated, fully customizable and multi-use eCommerce platform combining the management systems needed to run a business including ERP, CRM, OMS, POS and more. Miva aims to provide a platform for all eCommerce needs with features for; designing and building a platform, displaying products, configuring a catalog, optimizing search rankings, engaging buyers, running promotions, converting sales, managing orders, processing returns, monitoring inventory, supporting customers, synchronizing channels, streamlining operations, automating workflows, and analyzing performance.

With the vast range of tools users can create and run a fully personalized eCommerce business, and combine all of the business operations into one streamlined platform for generating leads and optimizing conversion rates. Utilizing the website builder, users can create a branded storefront either from scratch or by using one of the in-built website theme templates, with customizable features such as colors, fonts, banners, layouts, images, video, and more. Miva also provides a catalog builder with drag and drop interface so that users can build multi-tier categories and organize merchandise into a custom visual display.

As well as creating the storefront, Miva provides users with the tools to capture and engage buyers using automated email marketing, abandoned cart alerts, targeted promotions, customer segmentation, subscription management and more. Users can also manage and ship orders, process payments via various methods, manage inventory, process returns and refunds, manage customer accounts, provide customer support and collect actionable performance analytics and KPI’s.

Pricing starting from:

US$79,95/month

  • Free Trial
  • Subscription

Key benefits of Miva

  • Drive conversions with automated emails triggered by actions such as abandoned cart, upselling, unique customer offers, and customized wishlists, then use A/B testing to analyze performance and see which combinations and techniques are most effective with customers.

  • Automatically sync and integrate systems for streamlined data and management. Sync products and inventory with current ERP and accounting systems for instant data updates. When products are listed on Amazon, Google Shopping, Ebay, Etsy, and others, inventory and product details are automatically synchronized across all platforms when changes occur.

  • Improve search-engine ranking using Miva's built in SEO best practice tools and frameworks, and utilize indexing and tagging to enhance searchability of products, pages, and content. Users can also integrate Miva with Google Analytics in order to track site traffic, page views, sources and conversions.

  • Accept payments with MivaPay - Miva’s built-in payment service with gateway agnostic tokenization and full customer account wallet support. Also accept payments through Apple Pay, PayPal, Amazon Pay, Payflow, Quickbooks Merchant Services, Authorize.net, and more.

  • Monitor inventory using Miva’s inventory management tools which allow users to track product availability, configure out of stock alerts, monitor ‘in basket’ products and automatically integrate with vendor systems and update stock levels when needed across all platforms.

  • Devices

    Business size

    S M L

    Markets

    United States, Canada

    Supported Languages

    English

    Pricing starting from:

    US$79,95/month

    • Free Trial
    • Subscription

    Images

    Use the Miva Merchant tools to create a fully customized ecommerce platform with mobile optimization
    Create automated workflows and event triggered actions
    Add notes to orders for enhanced customer service
    Create automated and scheduled tasks with customizable parameters
    Manage inventory levels and catalog settings and add out of stock alert messages
    Add products to the catalog with custom descriptions and pricing
    Review baskets, both active and expired, to better understand customer behavior
    View 8 more
    Miva screenshot: Use the Miva Merchant tools to create a fully customized ecommerce platform with mobile optimization Miva screenshot: Create automated workflows and event triggered actions Miva screenshot: Add notes to orders for enhanced customer service Miva screenshot: Create automated and scheduled tasks with customizable parameters Miva screenshot: Manage inventory levels and catalog settings and add out of stock alert messages Miva screenshot: Add products to the catalog with custom descriptions and pricing Miva screenshot: Review baskets, both active and expired, to better understand customer behavior

    Features

    Total features of Miva: 36

    • A/B Testing
    • Conversion Rate Optimization
    • Custom Fields
    • Customer Accounts
    • Customer Activity Reporting
    • Customer Complaint Tracking
    • Customer Experience Management
    • Customer Segmentation
    • Customer Service Analytics
    • Customizable Templates
    • Discount Management
    • Drag & Drop Interface
    • Email Alerts
    • Email Templates
    • Gift Card System
    • Image Library
    • Indexing
    • Inventory Management
    • Landing Page Templates
    • Lead Capture
    • Lead Generation
    • Metadata Management
    • Monitoring
    • Multi-Channel Marketing
    • Order Tracking
    • PCI DSS Compliance
    • POS
    • Permission Management
    • Reporting & Statistics
    • Retail Inventory Management
    • Role-Based Permissions
    • Sales Analytics
    • Sales Reporting
    • Subscription Management
    • Tagging
    • Workflow Management

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    Reviews

    Overall rating

    4,8 /5
    (82)
    Value for Money
    4,4/5
    Features
    4,6/5
    Ease of Use
    4,6/5
    Customer Support
    4,8/5

    Already have Miva?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

    Write a Review!
    Showing 5 reviews of 82
    Jason B.
    Overall rating
    • Industry: Retail
    • Company size: 11-50 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Incredible Ecommerce Tool

    Reviewed on 2018/05/31

    It's incredibly easy to use. I always suggest new stores to use Miva whenever possible.

    It's incredibly easy to use. I always suggest new stores to use Miva whenever possible.

    Pros

    Miva is very easy to work with for any online marketer or ecommerce professional. I have worked with them for complex websites and they were able to handle very large sites and very complex rules with no issues.

    Cons

    Getting any third party to integrate with Miva is usually pretty expensive. Other ecommerce platforms like Magento and Shopify have simple apps for integration. The bigger Miva gets, the more this issue will go away. I just wish it would happen now! Integration fees a lot of the time are way too much and make it difficult to add new functionality to my website.

    Mike R.
    Overall rating
    • Industry: Retail
    • Company size: 2-10 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 5.0 /10

    Tried Shopify, Returning to Miva

    Reviewed on 2021/01/26

    I have hosted my business with Miva for over 20 years. Several years ago, I had a Magento site...

    I have hosted my business with Miva for over 20 years. Several years ago, I had a Magento site developed with the intention of switching platforms, but pulled the plug after seeing how slow Magento websites loaded.

    I just had a Shopify site developed, with the intention of switching platforms, and saving on the monthly fee that Miva charges. Shopify is deceptive because it advertises low monthly costs to host your business. These fees are just the tip of the iceberg though. Shopify has very little inherent functionality, and to build a high functioning website requires monthly subscriptions to dozens of apps. These monthly app fees add up quickly, making the cost much higher than Miva.

    Miva includes very sophisticated software that doesn't require monthly subscriptions, and while the cost is still high, it is much lower than a shopify site.

    I never appreciated the tech support that Miva offers until I tried to get ahold of Shopify tech support. BIG difference! Shopify does not offer phone in support, and their ability to assist is delayed through complicated forms that you must fill out, then a long wait for a low level tech to reply. Miva offers phone in support, and the turn around for an issue is quickly resolved.

    Pros

    Miva has impressive tech support, and includes features that Shopify requires monthly subscriptions for. Additionally, Miva let's you choose a credit card processor, which can potentially save you a ton of money vs. Shopify, which requires you to use their processor.

    Cons

    In order to receive a lower cost subscription for Miva, I had to sign a 3 year contract.

    Dalia M.
    Overall rating
    • Review Source

    Overall rating

    • Ease of Use
    • Customer Support

    Do not waste your money

    Reviewed on 2015/08/25

    we had been Miva users since Miva4 and recently upgraded to Miva9. It was a disaster in so many...

    we had been Miva users since Miva4 and recently upgraded to Miva9. It was a disaster in so many ways. I had to pay a license for each of our staff of $50 per month called a seat license. So if 3 people work on your store concurrently during the day - shipping, customer service, admin-- that is $150 per month additional.

    Then there is the limit on band width. The more visits, the more you pay. If you have large images as we do, the bandwidth goes up as does your monthly fee.

    In today's world an commerce platform should not cost this much for what you are getting.

    Now for the image manipulation by Miva. They have this weird algorithm of resizing images and it does not necessarily fit within the scope of the product page. So our images did not blend well with one another which threw the whole design off.

    The SEO fields are weak. The categories are confusing to work with.

    We finally gave up on miva9 and went with another platform. Almost forget, their technical support is almost non existent. Took 3 days for an answer via email and you can never get through on the phone.

    Since leaving miva9 I have tried 2 other eccomerce platforms and their prices and performance have been superior to miva9.

    Tamara B.
    Overall rating
    • Company size: 2-10 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Miva Merchant Support

    Reviewed on 2016/08/12

    We have been using Miva Shopping chart for over a decade but just recently started using them as...

    We have been using Miva Shopping chart for over a decade but just recently started using them as our webhost. We have been very pleased with their support team. The team is attentive and knowledgeable. They work quickly to resolve issues . This fact is very important to small internet store owners.

    Pros

    Miva's ability to sync with QB's and ShipWorks is a valued feature. We just could not process our orders as efficiently without it.

    Cons

    It has been a challenge to get accustomed to each new upgrade. Each one comes with it's own learning curve and it can be time consuming for small business owners to understand. That said, the upgrade from Miva 5.5 to 9 was seamless.

    Jake C.
    Overall rating
    • Industry: Internet
    • Company size: 201-500 Employees
    • Used Daily for 1+ year
    • Review Source

    Overall rating

    • Ease of Use
    • Likelihood to recommend 10.0 /10

    Amazing eCommerce Software

    Reviewed on 2019/12/05

    One of the best ecommerce software experiences out there.

    One of the best ecommerce software experiences out there.

    Pros

    -Ease of use, allows us to save time onboarding new employees
    -Flexibility for complex implementations is present
    -Very developer-friendly platform
    -Plugin implementation is easy and the selection is outstanding
    -Customer support has been top-notch, nothing to complain about there
    -Has improved our efficiency, especially so w/ the sync of ShipWorks

    Cons

    To be nitpicky, there are some tasks within Miva that seem to be made harder than they should be. Miva is constantly being updated, so we've seen positive changes in a number of these areas - so have to credit them for that. The upgrades might add a little bit of difficulty to the learning curve, but overall we enjoy those updates.

    Showing 5 reviews of 82 Read all reviews

    Miva FAQs

    Below are some frequently asked questions for Miva.

    Miva offers the following pricing plans:

    • Starting from: US$79,95/month
    • Pricing model: Subscription
    • Free Trial: Available

    Starter: $79.95/month - 2GB disk space and 20GB bandwidth Business: $249.95/month - 5GB disk space and 100GB bandwidth Professional: $749.95/month - 10GB disk space and 250GB bandwidth Enterprise: $1,495.00/month - 20GB disk space and 1,000GB bandwidth

    Miva offers the following features:

    • ACH Check Transactions
    • Analytics
    • Catalog Creation
    • Catalog Management
    • Category Management
    • Check Approval Processing
    • Conversion optimization tools
    • Cross Selling Functionality
    • Custom Product Attributes
    • Custom fields
    • Customer accounts
    • Customer activity reporting
    • Customer complaint tracking
    • Customer experience management
    • Customer segmentation
    • Customer service analytics
    • Customizable Catalogs
    • Customizable templates
    • DTP Templates Management
    • Debit Card Support
    • Discount management
    • Drag & drop interface
    • Email alerts
    • Email templates
    • For Nonprofits
    • For Parts Manufacturers
    • Fraud Prevention
    • Gift Card Management
    • Gift card system
    • Image library
    • Indexing
    • Inventory control
    • Landing page templates
    • Lead capture
    • Lead generation
    • Logistics management
    • Loyalty Program
    • Merchandising
    • Metadata management
    • Multi-channel marketing
    • Online Payments
    • PCI DSS compliance
    • POS Transactions
    • Permission management
    • Product Comparison
    • Product Configurator
    • Product Reviews
    • Receipt Printing
    • Reporting & statistics
    • Retail inventory management
    • Revenue Sharing
    • Role-based permissions
    • Sales / Order Reporting
    • Sales analytics
    • Sales reporting
    • Search
    • Subscriber management
    • Tags & keywords
    • Templates / Themes
    • Workflow management

    Miva has the following typical customers:

    Small Business, Large Enterprises, Mid Size Business

    Miva supports the following languages:

    English

    We do not have any information about what devices Miva supports

    Miva integrates with the following applications:

    AdRoll, AuditShipment, Bolt, CartStack, Orange Manager, Post Affiliate Pro, Remarkety, ShipRush, Tapfiliate, VWO Insights

    Miva offers the following support options:

    Phone Support, Online Support, Knowledge Base, Forum, FAQs, Video Tutorials

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