MiCollab

MiCollab

Mobile-first enterprise collaboration tool

3.9/5 (14 reviews)

MiCollab Overview

MiCollab is a mobile-first, communication suite from Mitel that provides employees with a real-time collaboration experience that is consistent and mirrored across all devices. The application allows users to connect by voice, video, messaging, and audio conferencing to keep up with projects and stay connected with colleagues, whether in the office, at home or on the go.

MiCollab provides unified communications services across desktop (PC and Mac), web and mobile devices, enabling collaborative workspaces for team-based meetings, conversations, content collaboration and project management. Audio, web and video conferencing features include scheduled / ad hoc conferencing and webinars, participant management, desktop and application sharing, public and private chat, remote control, file transfer, conferencing recording, and an Outlook client plug-in.

MiCollab’s collaborative workspaces for team meetings, conversations, content review and project management allow users to assign and track action items, and capture project activity including chats, content, reviews, and more, from start to finish. Search capabilities help users find the content they need. Users can create meetings on the fly, choose participants, and launch real-time meetings from within a stream.

The platform acts as a single access point for all business communication, with access to voice messages and contact presence information, informing users if the individual is currently away from their desk, or available for a video call, chat, or collaboration session. Users can retrieve voice, text and fax messages from a single, synchronized location and place a call with the tap of a button using the point-to-point video feature.MiCollab integrates with other business applications such as Outlook, Lotus Notes, IBM Sametime, and Google.

Pricing

Starting from
N/A
Pricing options
Free Trial
Subscription
Value for money

Devices

Business size

S
M
L

Markets

Asia, Europe, Latin America, Middle-East and Africa, United States

Supported Languages

Chinese (Simplified), Chinese (Traditional), Danish, Dutch, English and 9 others, Finnish, French, German, Italian, Norwegian, Polish, Portuguese, Spanish, Swedish

MiCollab Reviews

Overall rating
3.9/5
64% positive reviews
5
Excellent
4
Very good
4
Average
1
Poor
0
Terrible
Verified Reviewer

Master your availability with MiCollab

Used Daily for 2+ years
Reviewed on 2018/08/17
Review Source: Capterra

I have selected the product for purchase and have been using it for about seven years together with other Mitel solutions.

Pros

MiCollab enables employees to master their own availability. Wish to choose when to receive phonecalls on your desk phone and when on your mobile? Redirect calls to a co-worker when you are unavailable? Change your status based on your calendar, schedule or location? You name it, the software can help you accomplish it.
It integrates with Outlook so it can recognize who's calling, and you can look up your collegues in the employee directory. You can even set up a conference call with multiple attendees if you are an advanced user.
Clients are available for a wide range of platforms: Windows, macOS, Android, IOS and Web.

Cons

The user interface design is not very intuitive. You need to get used to it since it does not really follow Windows interface design standards. Also, some features are not available on all platforms.
There is a new Windows client available which is much more user friendly, but it lacks some features like programming the buttons of a Mitel desk phone.
Room for improvement is how Mitel handles it customers. We do not get direct access to the software. Everything must be done via a 'partner' even though we pay yearly to receive product updates. This is the only vendor that refuses customers to download the licensed software directly.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

7.0/10
David L.

We use mitel phones and software in our office, and for the most part, the phones are rock solid

Used Daily for 2+ years
Reviewed on 2017/06/27
Review Source: Capterra

Pros

We use mitel phones and software in our office, and for the most part, the phones are rock solid. They work well, good audio quality and work well with my headset

Cons

We stopped using the software after a strange issue showed up on Windows 10 where it would cause CPU to spike indefinitely, killing laptop batteries. I think that has been resolved now, but it went on for so long, we switched to another chat client.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Dominic S.

Basic Phone System Communication Client

Used Daily for 2+ years
Reviewed on 2017/12/06
Review Source: Capterra

Pros

We have Mitel phones and this client integrates seamlessly with them. I like the Exchange calendar integration with the dynamic statuses.

Cons

We're not able to create permanent chat rooms in the software that team members are assigned to or are able to sign into. We have to manually start a chat with one team member and then invite additional team members to it.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

7.0/10
Verified Reviewer

overall it is a fair product from Mitel

Used Daily for 2+ years
Reviewed on 2018/08/27
Review Source: Capterra

Pros

Very good features especially for the employees who work from home or travelling.

Cons

As an administrator, i don't like much. As micollab client is configured on the micollab, the micollab is no as consistent as expected. This make the administrator to re-configure micollab some times.

Rating breakdown

Ease of Use

Likelihood to recommend

6.0/10
Melinda S.

Wish that if provided additional line features.

Used Daily for 1+ year
Reviewed on 2018/07/09
Review Source: Capterra

Pros

The overall function of it is easy to use. There are plenty of options for make busy and the ability to check on other callers and stats.

Cons

You can only call out one line, there is no way to use more than one line at a time which is extremely difficult in a call center atmosphere which requires you to make multiple calls at once. It requires having to hang up and call back which is tedious.

Rating breakdown

Ease of Use
Customer Support

MiCollab Pricing

Starting from
N/A
Pricing options
Free Trial
Subscription
Value for money

Contact Mitel for detailed pricing information.

MiCollab Features

  • Chat
  • Collaboration Tools
  • Collaborative Workspace
  • Communication Management
  • Document Management
  • Search Functionality

  • API
  • Access Control
  • Activity Dashboard
  • Activity Tracking
  • Automatic Notifications
  • Commenting
  • Customizable Branding
  • Document Storage
  • Drag & Drop Interface
  • File Management
  • Permission Management
  • Projections
  • SSL Security
  • Third Party Integration

Additional information for MiCollab

Key features of MiCollab

  • Assign and track action items
  • Assign and track to-do items
  • Audio conferencing
  • Calendar integration
  • Call-routing preferences based on location or time of day
  • Chat and group chat
  • Collaboration tools
  • Conference recording
  • Contextual / Searchable message threads
  • Conversations mirrored across all devices
  • Create meetings and choose participants
  • Deployment QR codes
  • Desktop and application sharing
  • Document management
  • Favorite contacts
  • Fax services
  • File annotation
  • File sharing / screen sharing
  • File transfer
  • Incoming, outgoing and missed call history
  • Multi-point video conferencing with web sharing
  • Multi-region / language support
  • Outlook client plug-in
  • Participant management
  • Persistent collaborative workspaces
  • Point-to-point video
  • Public and private chat
  • Remote control
  • Scheduled / Ad-Hoc conferencing and webinars
  • Search capabilities
  • Secure remote working
  • See status and availability
  • Send meeting invitations
  • Simultaneous ringing / mobile twinning
  • Speed dial numbers & websites
  • Tap-to-connect team meetings
  • Team collaboration
  • Third-party app integrations
  • Unified communications
  • Voice, video & messaging
  • Web client
  • WebRTC Web softphone

Benefits

MiCollab facilitates access to the knowledge, insights, and experiences of team members, allowing for higher quality, and more timely business decisions.

Access the same phone and collaboration tools and features while on the go, and seamlessly transition from the office to the road without missing an interaction.

MiCollab provides enhanced communications and productivity with integration to business applications such as Outlook, Lotus Notes, IBM Sametime, and Google.

A collaborative workspace allows users to assign and track items to ensure tasks are accomplished before their due date.

Create collaborative meetings on the fly by choosing participants, sending invitations, and
launching a real-time meeting via audio, chat or video conferencing.

MiCollab FAQs

Below are some frequently asked questions for MiCollab.

Q. What type of pricing plans does MiCollab offer?

MiCollab offers the following pricing plans:

Pricing model: Subscription

Free Trial: Not Available

Contact Mitel for detailed pricing information.

Q. What are the main features of MiCollab?

MiCollab offers the following features:

  • Assign and track action items
  • Assign and track to-do items
  • Audio conferencing
  • Calendar integration
  • Call-routing preferences based on location or time of day
  • Chat and group chat
  • Collaboration tools
  • Conference recording
  • Contextual / Searchable message threads
  • Conversations mirrored across all devices
  • Create meetings and choose participants
  • Deployment QR codes
  • Desktop and application sharing
  • Document management
  • Favorite contacts
  • Fax services
  • File annotation
  • File sharing / screen sharing
  • File transfer
  • Incoming, outgoing and missed call history
  • Multi-point video conferencing with web sharing
  • Multi-region / language support
  • Outlook client plug-in
  • Participant management
  • Persistent collaborative workspaces
  • Point-to-point video
  • Public and private chat
  • Remote control
  • Scheduled / Ad-Hoc conferencing and webinars
  • Search capabilities
  • Secure remote working
  • See status and availability
  • Send meeting invitations
  • Simultaneous ringing / mobile twinning
  • Speed dial numbers & websites
  • Tap-to-connect team meetings
  • Team collaboration
  • Third-party app integrations
  • Unified communications
  • Voice, video & messaging
  • Web client
  • WebRTC Web softphone

Q. Who are the typical users of MiCollab?

MiCollab has the following typical customers:

Large Enterprises, Mid Size Business

Q. What languages does MiCollab support?

MiCollab supports the following languages:

Chinese (Simplified), Chinese (Traditional), Danish, Dutch, English, Finnish, French, German, Italian, Norwegian, Polish, Portuguese, Spanish, Swedish

Q. What type of pricing plans does MiCollab offer?

MiCollab has the following pricing plans:

Subscription

Q. Does MiCollab support mobile devices?

MiCollab supports the following devices:

Android, iPhone, iPad

Q. What other apps does MiCollab integrate with?

MiCollab integrates with the following applications:

G Suite, Microsoft Outlook

Q. What level of support does MiCollab offer?

MiCollab offers the following support options:

Online Support, Phone Support