Jamf Pro

Jamf Pro

Apple device management & security for IT professionals

4.7/5 (324 reviews)

Jamf Pro Overview

Jamf Pro is a comprehensive enterprise mobility management tool used by IT pros to deploy, inventory and secure Apple devices. With availability in the cloud or on-premise, there is a deployment option for everyone. Jamf Pro also works with asset management tools, network access controllers and other IT services with integrations that allow for zero-touch deployment, bulk app licensing, and more.

Pricing

Starting from
US$3,30
Pricing options
Free Trial
Subscription
Value for money

Devices

Business size

S
M
L

Markets

Asia, Australia, Canada, Europe, Germany and 3 others, Japan, United Kingdom, United States

Supported Languages

English

Jamf Pro Reviews

Overall rating
4.7/5
98% positive reviews
223
Excellent
93
Very good
8
Average
0
Poor
0
Terrible
Alison W.

Good value, and features, but the flow of the site leads to confusion.

Used Daily for 2+ years
Reviewed on 2017/09/19
Review Source: Capterra

We use Jamf to push applications, restrict certain features and streamline the setup process of our iPads. Jamf allows us to give students the App Store so that they can perform updates, while still preventing (discouraging) them from downloading non-school applications through a lock-down configuration. We also use Jamf to block several things, the ability to apply passcodes and the fingerprint lock. We also use it to shorten the setup process for students by excluding some of the setup screens.

Pros

I like the freedom there is to create configuration profiles, and manage groups. One of the features that we utilize the most are smart groups, to either organize mobile devices or to regulate iPad security (prohibit students from downloading apps, while still keeping the App Store available to them, and see who has downloaded restricted apps that we do not want to "publicize" to the point they will put them on their phones.

I do like the fact that a group of people can each be working in the same area, such as the same Configuration Profile, and we can still function, other software that we use only allow one user for the organization at once prohibiting multitasking.

One of the biggest reasons we continue to use this software rather than migrate the remaining portion of our organization to Mosyle (which offers quite a bit for free), is the customer support.

Cons

One thing that stands out is the organization of the product. Due to the varied ways to administer devices and applications, there are a few different screens to use. We have found that we have to visit several pages to accomplish one task, such as automatic update of apps in the system, to be pushed out into Self Service to groups. We have since switched from codes to Managed and found it less cumbersome, but having to visit student pages as well as the VPP assignments when there are changes that are not immediately pushed out has made the learning curve for some members of the department steeper than it needs to be.

We have occasionally experienced support advice that seemed like checking off a checklist of things to try before delving deeper into issues. We understand, having frequently done this with Apple and even our own users, however, sometimes, it seems like the checklist is more important than looking at the whole issue.

Finally, not quite a con, but we do not currently use Jamf for our Computers or Apple TVs because of the cost to benefit ratio not being justifiable. We keep things fairly open and would only really just use it to aid in set-up and some push of applications and updates, but not exhaustive.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

9.0/10
Jason C.

Jamf is a growing company with a great product and amazing support, really listen to customers!

Used Daily for 2+ years
Reviewed on 2017/08/02
Review Source: Capterra

I could not do my job without this software. We are very limited in staff, time and money. Without Jamf Pro, we would not be able to effectively manage the fleet of iPads, MacBooks, iMacs and Apple TVs we have.

Pros

Jamf is a growing company with a great product and amazing support,
really listens to customers!
Pros: Jamf has been doing this the longest when it comes to Mac and
iOS device management. They are a relatively small, yet growing
company with Midwest values, that really cares about helping
organizations succeed with Apple.

They stand behind their product and their support is phenomenal! They
are passionate about giving back to the communities they are based in
(Chippewa Valley, Minneapolis, and offices around the world). They put
on the worlds largest user conference for Apple IT admins and they
have the largest user help knowledge base, jamfnation.com. They also
provide same day or prior support of major OS and iOS releases. They
are constantly refining the product and adding new features to it.

If you have an issue, Jamf support will bend over backwards to help
you, even if you're not a paying customer. They care that much about you
and the product. Also, the soon to be released version 10 will bring
many needed changes to the UI.

Cons

Jamf Pro is not the cheapest, but you get what you pay for. For
instance it allows me to manage 6k+ iPads and over 2200 Macs, iMacs
and Apple TVs with a very small staff. The money we pay for the
solution is more than made up in the ability to manage all of these
devices successfully and with a limited staff. That being said, like
all software, Jamf Pro has issues. Sometimes these can be major
issues. However, Jamf is quick to throw dedicated support at these
issues and works hard to fix them. As mentioned above, they are
growing for sure and there will be some growing pains along with this
growth.

The update to the UI cannot come fast enough. Would like to actually
be able to pull usable metrics and reports from the product. The
logging errors could use more of an update or hotlinks to resolutions
(feature request maybe?), but this is more for on-prem hosting.
Overall though, it's a great product with a great company and team
behind it!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Mike B.

Pretty good management system for Macs. Don't even consider LANDesk.

Used Daily for 2+ years
Reviewed on 2017/08/02
Review Source: Capterra

Because it is a MDM solution that actually works, with reliable uptime and easy maintenance requirements, I am the hero for having pushed for JAMFPro.

Pros

Fairly easy to figure out what it takes to make it work if you are of average intelligence for this sort of thing. In my case, it was difficult, until I figured it out. Patch management was the priority for us and it turns you have to be a little creative in trying to get the information extracted from the Macs (depending on the application) in order to determine if it needs to be patched. In another words, it's not as turnkey as much as I was led to believe. Support at JAMFNation is fantastic. Those folks have tackled most of the problems and that's where I located the scripts and other nuances required to make it work. No other resource like it. Newbies and super rockstars all contribute to make things work. JAMF staff also helpful. Make sure you contribute too!

Cons

For me personally, the required Jumpstart training you need to purchase didn't work so well. Did not know enough about what I was doing to ask intelligent questions. After the training, fighting the learning curve began. There are no step-by-step procedures (or friendly user manual) to help a newbie get the system up and running. Mind you I say this as a complete novice and not a very smart one at that.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Alan M.

Great Mac management software

Used Daily for 2+ years
Reviewed on 2018/12/13
Review Source: Capterra

Overall the experience has been extremely positive and I would definitely recommend Jamf, they are the best in the business. My only negative would be that they sometimes seem more interested in implementing new features than addressing known issues.

Pros

Jamf Pro is a very powerful tool with a rich feature set. There is a learning curve but the training available is excellent, providing you are in a region it is available.

We manage a global fleet of Macs and use a hosted cloud instance which allows us to install software, perform updates and just generally manage our Macs no matter where our users are.

The Self Service app gives our users the ability to install software when it suits them or run fixes to known issues without having to contact IT.

Cons

Support can be a bit slow at times, as we have a hosted instance when we call support we are often told we have to wait for someone from the cloud team to take a look and get back to us. Also since updating to v10 we have had performance issues because of a product issue which could be resolved by throwing more resources at the server but as we do not host it we do not have the control to do that. Apparently the problem has been addressed in the next release.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Craig H.

Good Product, Good Experience

Used Daily for 2+ years
Reviewed on 2017/09/19
Review Source: Capterra

The ability to manage a fleet of MacOS and iOS devices.

Pros

Jamf Pro works really well for managing a fleet of MacOS and iOS devices. The management console is easy to navigate and the feature set is clear. The ability to segregate administrators by using Sites is a nice feature for us. Integration with Apple's services is quite good and easy to maintain. We split our infrastructure across multiple hosts (database on one machine, a management point is on one host, the managed devices on another) is key for us. Also nice that the infrastructure runs on multiple OSes, we run ours on RHEL.

Cons

The issue was related to communication and to bug checking during an update. One update broke access to Active Directory based security groups. This broke many of our workflows for distributed administrators. Customer support was good for initial triage, but follow-up communication was poor. The issue was fixed in two later updates but we were not told that the issue was fixed. We thought it had been fixed but we had to call Jamf and explicitly ask for confirmation. Would have been nice if Jamf had proactively followed up on a support case to let us know the problem was resolved.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10

Jamf Pro Pricing

Starting from
US$3,30
Pricing options
Free Trial
Subscription
Value for money

$3.33 per/ month per iOS or tvOS device *
$7.17 per/ month per Mac *

Education and volume discounts available.

* Billed Annually

Jamf Pro Features

  • API
  • Activity Dashboard
  • Alerts / Escalation
  • Auditing
  • Automatic Notifications
  • Compliance Management
  • Reporting & Statistics
  • SSL Security
  • Single Sign On
  • Third Party Integration

  • Access Control
  • Audit Trail
  • Authentication
  • Monitoring
  • Password Management
  • Permission Management
  • Policy Management
  • Real Time Monitoring
  • Two-Factor Authentication
  • User Management

Additional information for Jamf Pro

Key features of Jamf Pro

  • API integrations
  • Advanced configurations
  • App management
  • Apple TV support
  • Apple school manager integration
  • Applications management
  • Asset management
  • Compliance management
  • Configuration management
  • Customizable reporting
  • Data encryption
  • Device enrollment program (DEP) integration
  • Enforce data encryption
  • Event triggered actions
  • Inventory control
  • Inventory management
  • Knowlege base
  • Mobile device management
  • Mobile integration
  • Multi-language
  • On-boarding service (JumpStart)
  • Passcode management
  • Patch management
  • Patch management
  • Premium 24/7 support available
  • Purchasing management
  • Reporting & statistics
  • SAML single sign-on integration
  • Security & encryption
  • Self service app catalog
  • Self service portal
  • Single app mode
  • Single sign on
  • Software deployment
  • Software inventory
  • Training and certification classes
  • VPN configuration
  • Volume purchase program (VPP) integration
  • Zero-touch enrollment

Benefits

  • Deploy and enroll devices with ease using Jamf Pro. Choose a zero-touch, hand-free experiment or go hands-on through imaging.

  • Go beyond configuration profiles with Jamf Pro policies and scripts to customize devices and provide an optimal user experience.

  • Purchase, configure and deploy apps in bulk or make them available through a Self Service catalog.

  • Automate inventory management, create custom reports, alerts and manage licenses and warranties.

  • Provide a personal app store and empower users to install apps, update software and more without help from an IT help desk.

  • Jamf Pro FAQs

    Below are some frequently asked questions for Jamf Pro.

    Q. What type of pricing plans does Jamf Pro offer?

    Jamf Pro offers the following pricing plans:

    Starting from: US$3,30

    Pricing model: Subscription

    Free Trial: Available

    $3.33 per/ month per iOS or tvOS device *
    $7.17 per/ month per Mac *

    Education and volume discounts available.

    * Billed Annually

    Q. What are the main features of Jamf Pro?

    Jamf Pro offers the following features:

    • API integrations
    • Advanced configurations
    • App management
    • Apple TV support
    • Apple school manager integration
    • Applications management
    • Asset management
    • Compliance management
    • Configuration management
    • Customizable reporting
    • Data encryption
    • Device enrollment program (DEP) integration
    • Enforce data encryption
    • Event triggered actions
    • Inventory control
    • Inventory management
    • Knowlege base
    • Mobile device management
    • Mobile integration
    • Multi-language
    • On-boarding service (JumpStart)
    • Passcode management
    • Patch management
    • Patch management
    • Premium 24/7 support available
    • Purchasing management
    • Reporting & statistics
    • SAML single sign-on integration
    • Security & encryption
    • Self service app catalog
    • Self service portal
    • Single app mode
    • Single sign on
    • Software deployment
    • Software inventory
    • Training and certification classes
    • VPN configuration
    • Volume purchase program (VPP) integration
    • Zero-touch enrollment

    Q. Who are the typical users of Jamf Pro?

    Jamf Pro has the following typical customers:

    Large Enterprises, Mid Size Business, Non Profit, Small Business

    Q. What languages does Jamf Pro support?

    Jamf Pro supports the following languages:

    English

    Q. What type of pricing plans does Jamf Pro offer?

    Jamf Pro has the following pricing plans:

    Subscription

    Q. Does Jamf Pro support mobile devices?

    We do not have any information about what devices Jamf Pro supports

    Q. What other apps does Jamf Pro integrate with?

    Jamf Pro integrates with the following applications:

    Asset Panda, Axonius, IT Glue, JupiterOne, ServiceNow

    Q. What level of support does Jamf Pro offer?

    Jamf Pro offers the following support options:

    Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials