Corrigo is a facilities and service management platform for field service providers which provides tools for dispatch control, asset value optimization, facilities spend management, maintenance management, and more. The cloud-based system is designed for businesses that perform installations, maintenance, and repairs, and can be utilized by both dispatchers and technicians.
With the aim of helping businesses to make their everyday actions more efficient and effective, Corrigo provides business intelligence on aspects such as work orders, asset cost, facilities spend, preventative maintenance costs, benchmarking, and more. Corrigo uses everyday business data and analyzes it to assess where costs can be cut, how schedules can be optimized, and when assets are costing more to maintain and repair than to replace. The dashboards provide real-time and predictive analytics to determine which business aspects need attention and when to make changes to control expenses.
Businesses can use Corrigo to manage their commercial facilities with tools including recurring tasks, preventive maintenance scheduling, auto-routing of common tasks based on technician skills, best practices for accurate dispatch, online work order creation, invoicing, records management, and more. Processes can be automated using business intelligence gathered from daily activities, so that administrators can focus their attention on other tasks.
Service performance can be monitored and controlled with Corrigo’s customer experience features which include the monitoring of service requests from end-to-end. Corrigo facilitates the monitoring of repairs and maintenance to ensure that they are completed to the highest standard, and two-way visibility means that technicians and on-site leaders also have a constant overview of what needs to be done. The Corrigo mobile apps facilitate communication between technicians and service providers, and the self service portals allow users to request, log, and sign off on work orders.
Corrigo gives us the ability to track/manage spend, techs, maintenance schedules.
My company uses the system to manage restaurant facility management work orders. We have internal techs and use external vendor. We can use the system to manage our PM schedules and contacts, track tech time and mileage, grade vendors, and manage our assets. Plus, Corrigo has a highly robust reporting module that can give you high level and granular data on absolutely everything in the system. We are barely scrapping the surface of what Corrigo can do.
Corrigo give us a true system admin capability so we can make configuration changes that suit the needs of the business when we need it without getting on a support team's time and incur charges. If there is something over our heads, Corrigo has the most excellent support staff and account management team you could ever hope for. On top of that, Their integration and implementation team can't be beat! They listen to your needs, and deliver solutions. They do what they can to turn a NO answer into a Yes, as long as the Yes is reasonable and works within the SAAS environment. They do sometime charge a professional services fee, but they are reasonably priced.
My company is currently on an older version of Corrigo 7.9. We can't wait to be upgraded to 9.x. 7.9 has a somewhat unappealing user interface that isn't the easiest to use. There are not dashboard and the search tools are not great. 7.9 is only usable with Internet Explorer and with the Corrigo mobile app (which is really only for techs). The workflow on alerts is lacking flexibility and is difficult to configure the way we want. 9.x fixes these issues and we can't wait for it!
Our company is a Mechanical Contractor, which primarily means that we deal with heating and air conditioning systems. About 95% of our business is commercial and the balance is residential. We use Quickbooks for our bookkeeping and we wanted a service management program that meshed well with quickbooks. Our search led us to the Corrigo Field Service Management program, among others. After looking at lots of features and after trying several programs, we felt that Field Service Management met our needs the best. We particularly like the ease of use in the field by our technicians who get their dispatch information on their phones and or tablets (we use both), can enter the work done, prepare an invoice, collect the customer's signature and payment, where appropriate. All of that information can then be synced with Quickbooks. The program is not perfect, however, and some problems arise.
The best news, however, is that the cost of the software is very reasonable and for the money, may be the best field management program going.
Very easy to use in the field and the customer support team is absolutely first rate. I don't know if the company will allow this in the review, but my rep has given me fantastic help whenever I've needed it and she is the primary reason why I am a Corrigo customer.
The program has several drawbacks, with the biggest being its very poor search function. In most programs that i am familiar with, searching for a customer, for example, is pretty simple. If you put it something that is close to the way the customer was entered, the file will come up. With this program, you must enter the search box exactly the same way the customer was entered into the program or it will not find the record. Another example. If you are in quickbooks and want to find a particular invoice, you must enter the number you are searching for like this: WO-0258. If you don't capitalize wo, the system can't find the invoice. If you just put in the number, 0258, the system can't find the invoice. Another issue I have, is that there are not enough fields available to capture all of the relevant client info you would like to have. For example, in many of our commercial accounts, there are multiple people we deal with, but there is no place to capture their info. There is also no place for titles, which are not relevant in residential situations, but very important with commercial accounts.
It allows me to manage the facility needs more accurately. I like that my equipment techs can document their work not only through inputting notes but by also attaching pictures to show the repairs made.
It allows the administrator to track work orders, check on progress of open work orders, and track tech activity. A very valuable part that I really like is the ability to see the history of a location and dial down to the piece of equipment. This has proven to be very helpful when assessing whether it is better to replace a piece of equipment or replace due to the maintenance history.
One thing that is lacking is the ability to approve Vendor Quotes on the mobile app. It would be nice to have that ability. Currently when a vendor submits a quote I can only access it through the desktop version.
Cross company / vendor mass management. I can oversee everything with the touch of a button! Now we can oversee every service call for every property we have (currently 110 locations) , we can now also actually pay our vendors on time!
User friendly, very customizable to our needs, gives us the ability to manage multiple vendors across our entire state. It also has allowed us to go paperless! We now have the ability to quickly process work orders, manage them and also manage the invoice submission, approval and payment process more effectively. Caveats are Equipment, warranty and COI management.
Wish our vendors were not charged for the use of the system since we already pay into it. That being said, some of our vendor were already on Corrigo when we implemented this.
It helps schedule and maintain warranty work. Keeps it organized and gets the details out to those who need it. I wish we could figure out how to have it re-email work orders when we update them or change the dates.
It's relatively very easy to use and powerful. I really like how you can make your own custom reports to analyze data.
It only really works on Microsoft Windows Explorer. Some of our customers wish the portal they request service on looked better and was a little more user friendly. On multiple requests they don't like all the pull down menus. I also wish we would have paid to integrate it into our accounting software to create PO's. Also an updated version of the letter writing would be nice, it seems really old technology there.
Contact Corrigo for pricing information.
Below are some frequently asked questions for Corrigo.
Corrigo offers the following pricing plans:
Pricing model: Subscription
Free Trial: Not Available
Contact Corrigo for pricing information.
Corrigo offers the following features:
Corrigo has the following typical customers:
Large Enterprises, Mid Size Business, Small Business
Corrigo supports the following languages:
Corrigo has the following pricing plans:
Corrigo supports the following devices:
Android, iPhone, iPad
Corrigo integrates with the following applications:
QuickBooks, QuickBooks Online
Corrigo offers the following support options:
Online Support, Phone Support