About Appetize
Appetize is a modern Point of Sale, inventory and analytics platform transforming how enterprises manage and process guest transactions. With an omni-channel approach, Appetize makes front of house transactions more intuitive through fixed, self-serve and handheld form factors, while providing robust kitchen and back office tools. Appetize is trusted by some of the largest and highest volume businesses in the world, including sports and entertainment properties, education campuses, theme parks, travel and leisure sites, and national chain brands. For more information, please visit getappetize.com.
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Key benefits of Appetize
- Appetize clients can centralize data
- Provide staff tools to be more efficient
- Unlock new revenue streams
- Gather more intelligence
- Monitor performance enterprise wide
- Stay up and running with an auto-offline mode
Devices
Business size
Markets
Supported Languages
Pricing starting from:
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- Free Trial
- Subscription
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Features
Total features of Appetize: 26
- ACH Payment Processing
- API
- Cash Management
- Customizable Reporting
- Digital Signature
- Employee Self Service
- Gift Card System
- Loyalty Program
- Monitoring
- Offline Access
- Order Management
- PCI DSS Compliance
- POS
- Payroll Management
- Promotions Management
- Purchase Order Management
- Purchasing Management
- RFID Scanning
- Real Time Updates
- Receipt Management
- Receiving
- Retail Inventory Management
- Returns Management
- SSL Security
- Time Clock
- Warehouse Management
Alternatives
Lightspeed Retail
TouchBistro
RetailEdge
TRIMS
Reviews
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Write a Review!- Industry: Sports
- Company size: 11-50 Employees
- Used Other for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Appetize Point of Sale Reviews
Reviewed on 2020/09/24
Overall, we truly enjoy working with Appetize and we love the support teams/people that we have had...
Overall, we truly enjoy working with Appetize and we love the support teams/people that we have had on site during our events. They are knowledgeable and willing to do anything to help us. The POS registers are functional and for the most part, easy to use, which we like.
Pros
We love the fact that the front end of the software is so user friendly and easy for our vendors to use. It is straightforward, simple, and clean. Makes training new vendors pretty painless.
Cons
I would say the thing we like least is that some of the back end reporting isn't always exactly what we are looking for. We have very specific reporting needs, because of the nature of our event, and sometimes we struggle a bit with that. The support team is great though, and have worked with us on trying to customize or build reports that fit our needs. Is a long process, because we do things a little funky at our venue, but they are willing to listen to our needs and try to find solutions that will work for us.
Response from Appetize
Hi Kelsey,
Thanks so much for your feedback! We're thrilled you find our platform straightforward, simple and clean and easy for your vendors. Sorry to hear you experienced some issues with reporting, though we know you've been in touch with our customer support staff who are helping you customize the back-end. Our priority is to exceed expectations for our customers, and we hope you continue to have the best experience possible, so feel free to reach out to us at [email protected] if you need further assistance. We want to ensure you have the best possible experience with our product.
Thanks so much,
Appetize
- Industry: Restaurants
- Company size: 5 001-10 000 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Beast POS for quick large scale deployment and professional results
Reviewed on 2020/09/29
Overall, Appetize is a great POS system that gets you a lot of bang for your buck. With its ease...
Overall, Appetize is a great POS system that gets you a lot of bang for your buck. With its ease of deployment, it enables customers to professionalize previously outdated cash registers.
As a newer option in POS world, it doesn't yet provide all the bells and whistles that the most complicated operations might require, but they have made impressive strides already (with big things in the works already) and can handle most food and beverage POS needs for less initial investment of time and money.
Pros
Appetize is way easier to setup than similar POS systems. The software is intuitive and quick to master and the hardware options make planning large deployments much easier.
Cons
Because Appetize software runs on lots of different hardware platforms customers often use the most cost effective solutions rather than the hardware they actually need. If you buy the cheapest hardware that Appetize will run on, it may have issues.
If you do buy the more expensive hardware, you instead have to worry about securing that hardware itself. IPads run Appetize really well, but you cannot always just hand them out like candy to seasonal staff.
- Industry: Hospitality
- Company size: 11-50 Employees
- Used Other for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 5.0 /10
Recommend for quick service restaurants
Reviewed on 2020/09/17
Appetize is a fun company to work for. The software is generally easy to use. I’ve never ran into...
Appetize is a fun company to work for. The software is generally easy to use. I’ve never ran into an issue that didn’t have a reasonable/temporary work around. It seems that with every new version that is released a problem is solved but a new problem is created. From what I can tell they have a team that isn’t always on the same page but they care about their clients and creating a positive experience for the fans/customers. I personally have been treated well and can say I’ve enjoyed my overall experience with Appetize.
Pros
User experience is smooth. Generally easy to set up. GUI is aesthetically pleasing. Deploys and scales well.
Cons
There are issues with third party interfaces (gift cards, loaded value, student dining, etc). Restaurant/table service mode is sub standard mostly due to lack of check sync. I’ve heard from numerous Appetize associates that the reporting cannot be trusted. There are numerous issues with the KDS not limited to the device’s network card dropping its IP address when the printer runs out of paper.
Response from Appetize
Hi Casey,
Thanks so much for your feedback! It's great that you find the user experience smooth and easy to set up, though we're sorry to hear you've experienced a few challenges, like third-party interfaces and issues with KDS. We continually upgrade our software to improve our platform for users, so feel free to reach out to us at [email protected] if the issues have not been fixed. Our priority is working with our customers to exceed expectations, and we want to ensure you have the best experience possible with our product.
Thanks so much,
Appetize
- Industry: Sports
- Company size: 11-50 Employees
- Used Other for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Great front-end product, a little more difficult to administer. On-site support Team...
Reviewed on 2020/10/02
Our salesman was outstanding. As often happens, once the technical team gets involved the...
Our salesman was outstanding. As often happens, once the technical team gets involved the salesman's promises are not quite as expected. Overall it is a very good product, but the back end reporting really needs attention. When you hear the support staff say 'I have been asking for that to get corrected for a few years', that is not a good indicator of a company's product support. I believe because Appetize grew so fast, they put all their efforts into R&D (and making the sale), and too little focus on supporting the product and fixing known issues. On-site support is so expensive, but they are outstanding.
Pros
Appetize is a very user-friendly product, making it easy to train employees. The option to add photo of items makes it even easier for for those operating the equipment.
Cons
Reports, they are inconsistent and not all are accurate. Takes so long to get a report changed or corrected. Absolutely the number one complaint. Also the cost of proprietary equipment is just too high.
- Industry: Sports
- Company size: 501-1 000 Employees
- Used Weekly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Peace of mind with Appetize
Reviewed on 2020/09/17
Stable environment and just works. Easy to implement and train staff that are constantly turning...
Stable environment and just works. Easy to implement and train staff that are constantly turning over. Less headaches than pervious POS solutions, I don't even know the Appetize support phone number because I really haven't had to use it!
Pros
Ease of use
Simple to use, training part time staff
Faster transaction times
Great hardware solutions
Solves all my problems!
Cons
I couldn't move to this product sooner!
Response from Appetize
Hi Doug,
Thanks so much for your feedback! We're thrilled you find our platform simple to use and are experiencing faster transaction times and great hardware solutions. Our priority is to exceed expectations for our customers, and we hope you continue to have the best experience possible. Don't hesitate to reach out if you need anything from us!
Thanks so much,
Appetize
Appetize FAQs
Below are some frequently asked questions for Appetize.Q. What type of pricing plans does Appetize offer?
Appetize offers the following pricing plans:
- Pricing model: Subscription
- Free Trial: Not Available
Contact Appetize directly for pricing information.
Q. What are the main features of Appetize?
Appetize offers the following features:
- Automated ordering
- Cash room management
- Customer loyalty program
- Customizable reporting
- Data encryption
- Digital menu boards
- Digital signature
- Digital stand sheets
- Employee self-service
- Employee time clock
- Gift card management
- Icon-based menu items
- Mobile device management
- Offline modes
- Order management
- PCI DSS compliance
- POS
- Payment processing
- Payroll management
- Promotions management
- Purchase orders
- Purchasing management
- RFID support
- Real-time updates
- Receipt management
- Receiving
- Restaurant POS
- Retail inventory management
- Returns management
- Tip management
- Touch screen
- Warehouse management
Q. Who are the typical users of Appetize?
Appetize has the following typical customers:
Large Enterprises, Mid Size Business
Q. What languages does Appetize support?
Appetize supports the following languages:
English
Q. Does Appetize support mobile devices?
We do not have any information about what devices Appetize supports
Q. What other apps does Appetize integrate with?
Appetize integrates with the following applications:
LevelUp, MyCheck, NetSuite, Olo, SynergySuite
Q. What level of support does Appetize offer?
Appetize offers the following support options:
Phone Support, Online Support, Knowledge Base
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