Appetize

Enterprise point of sale & inventory management for venues

About Appetize

Appetize is a modern Point of Sale, inventory and analytics platform transforming how enterprises manage and process guest transactions. With an omni-channel approach, Appetize makes front of house transactions more intuitive through fixed, self-serve and handheld form factors, while providing robust kitchen and back office tools. Appetize is trusted by some of the largest and highest volume businesses in the world, including sports and entertainment properties, education campuses, theme parks, travel and leisure sites, and national chain brands. For more information, please visit getappetize.com.

Key benefits of Appetize

- Appetize clients can centralize data
- Provide staff tools to be more efficient
- Unlock new revenue streams
- Gather more intelligence
- Monitor performance enterprise wide
- Stay up and running with an auto-offline mode

Devices

Business size

S M L

Markets

United States

Supported Languages

English

Images

Appetize's menu-driven interface includes the ability to change icon size, drag-and-drop capabilities so popular items are always listed first, and the ability to check out guests in a few clicks.
Appetize ensures every menu item with potential modifiers is prompted to eliminate confusion and increase accuracy and turnaround time.
Appetize's Self-Service Solution, Interact, ensures guests can easily move through the ordering process on their own with order modifiers, alcohol controls, and built-in upsell capabilities.
Appetize Restaurant Mode provides the flexibility to create and manage layouts in the cloud, streamlined check and guest management, the ability to add menu items and modifiers by seat, and the capability to fire items by course.
Appetize Retail is specifically designed for staff to easily scan items or search by name or SKUs, pin favorites to appear first on their screen, handle discounts and promotions, and process returns and exchanges in one transaction.
Appetize Kitchen Display System shows pending and completed orders as well as a catalog of all menu items with descriptions.
Appetize Connect is the manager's toolkit for real-time business insights. The Connect Dashboard shows current sales, payment types, popular menu items, and more.
Appetize Advanced Analytics is a robust reporting platform for additional business insights.
View 9 more
Appetize screenshot: Appetize's menu-driven interface includes the ability to change icon size, drag-and-drop capabilities so popular items are always listed first, and the ability to check out guests in a few clicks. Appetize screenshot: Appetize ensures every menu item with potential modifiers is prompted to eliminate confusion and increase accuracy and turnaround time. Appetize screenshot: Appetize's Self-Service Solution, Interact, ensures guests can easily move through the ordering process on their own with order modifiers, alcohol controls, and built-in upsell capabilities. Appetize screenshot: Appetize Restaurant Mode provides the flexibility to create and manage layouts in the cloud, streamlined check and guest management, the ability to add menu items and modifiers by seat, and the capability to fire items by course. Appetize screenshot: Appetize Retail is specifically designed for staff to easily scan items or search by name or SKUs, pin favorites to appear first on their screen, handle discounts and promotions, and process returns and exchanges in one transaction. Appetize screenshot: Appetize Kitchen Display System shows pending and completed orders as well as a catalog of all menu items with descriptions. Appetize screenshot: Appetize Connect is the manager's toolkit for real-time business insights. The Connect Dashboard shows current sales, payment types, popular menu items, and more. Appetize screenshot: Appetize Advanced Analytics is a robust reporting platform for additional business insights.

Features

Total features of Appetize: 26

  • ACH Payment Processing
  • API
  • Cash Management
  • Customizable Reporting
  • Digital Signature
  • Employee Self Service
  • Gift Card System
  • Loyalty Program
  • Monitoring
  • Offline Access
  • Order Management
  • PCI DSS Compliance
  • POS
  • Payroll Management
  • Promotions Management
  • Purchase Order Management
  • Purchasing Management
  • RFID Scanning
  • Real Time Updates
  • Receipt Management
  • Receiving
  • Retail Inventory Management
  • Returns Management
  • SSL Security
  • Time Clock
  • Warehouse Management

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TouchBistro

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TouchBistro’s iPad POS system is designed for and by restaurant service staff to meet the specific needs of the...

RetailEdge

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#3 Alternative to Appetize
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TRIMS

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Reviews

Overall rating

4 /5
(13)
Value for Money
3,7/5
Features
3,7/5
Ease of Use
4,2/5
Customer Support
4,1/5

Already have Appetize?

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Showing 5 reviews of 13
Kelsey C.
Overall rating
  • Industry: Sports
  • Company size: 11-50 Employees
  • Used Other for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Appetize Point of Sale Reviews

Reviewed on 2020/09/24

Overall, we truly enjoy working with Appetize and we love the support teams/people that we have had...

Overall, we truly enjoy working with Appetize and we love the support teams/people that we have had on site during our events. They are knowledgeable and willing to do anything to help us. The POS registers are functional and for the most part, easy to use, which we like.

Pros

We love the fact that the front end of the software is so user friendly and easy for our vendors to use. It is straightforward, simple, and clean. Makes training new vendors pretty painless.

Cons

I would say the thing we like least is that some of the back end reporting isn't always exactly what we are looking for. We have very specific reporting needs, because of the nature of our event, and sometimes we struggle a bit with that. The support team is great though, and have worked with us on trying to customize or build reports that fit our needs. Is a long process, because we do things a little funky at our venue, but they are willing to listen to our needs and try to find solutions that will work for us.

Response from Appetize

Hi Kelsey,

Thanks so much for your feedback! We're thrilled you find our platform straightforward, simple and clean and easy for your vendors. Sorry to hear you experienced some issues with reporting, though we know you've been in touch with our customer support staff who are helping you customize the back-end. Our priority is to exceed expectations for our customers, and we hope you continue to have the best experience possible, so feel free to reach out to us at [email protected] if you need further assistance. We want to ensure you have the best possible experience with our product.

Thanks so much,
Appetize

Jason M.
Overall rating
  • Industry: Restaurants
  • Company size: 5 001-10 000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Beast POS for quick large scale deployment and professional results

Reviewed on 2020/09/29

Overall, Appetize is a great POS system that gets you a lot of bang for your buck. With its ease...

Overall, Appetize is a great POS system that gets you a lot of bang for your buck. With its ease of deployment, it enables customers to professionalize previously outdated cash registers.
As a newer option in POS world, it doesn't yet provide all the bells and whistles that the most complicated operations might require, but they have made impressive strides already (with big things in the works already) and can handle most food and beverage POS needs for less initial investment of time and money.

Pros

Appetize is way easier to setup than similar POS systems. The software is intuitive and quick to master and the hardware options make planning large deployments much easier.

Cons

Because Appetize software runs on lots of different hardware platforms customers often use the most cost effective solutions rather than the hardware they actually need. If you buy the cheapest hardware that Appetize will run on, it may have issues.
If you do buy the more expensive hardware, you instead have to worry about securing that hardware itself. IPads run Appetize really well, but you cannot always just hand them out like candy to seasonal staff.

Casey S.
Overall rating
  • Industry: Hospitality
  • Company size: 11-50 Employees
  • Used Other for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 5.0 /10

Recommend for quick service restaurants

Reviewed on 2020/09/17

Appetize is a fun company to work for. The software is generally easy to use. I’ve never ran into...

Appetize is a fun company to work for. The software is generally easy to use. I’ve never ran into an issue that didn’t have a reasonable/temporary work around. It seems that with every new version that is released a problem is solved but a new problem is created. From what I can tell they have a team that isn’t always on the same page but they care about their clients and creating a positive experience for the fans/customers. I personally have been treated well and can say I’ve enjoyed my overall experience with Appetize.

Pros

User experience is smooth. Generally easy to set up. GUI is aesthetically pleasing. Deploys and scales well.

Cons

There are issues with third party interfaces (gift cards, loaded value, student dining, etc). Restaurant/table service mode is sub standard mostly due to lack of check sync. I’ve heard from numerous Appetize associates that the reporting cannot be trusted. There are numerous issues with the KDS not limited to the device’s network card dropping its IP address when the printer runs out of paper.

Response from Appetize

Hi Casey,
Thanks so much for your feedback! It's great that you find the user experience smooth and easy to set up, though we're sorry to hear you've experienced a few challenges, like third-party interfaces and issues with KDS. We continually upgrade our software to improve our platform for users, so feel free to reach out to us at [email protected] if the issues have not been fixed. Our priority is working with our customers to exceed expectations, and we want to ensure you have the best experience possible with our product.
Thanks so much,
Appetize

Kathy S.
Overall rating
  • Industry: Sports
  • Company size: 11-50 Employees
  • Used Other for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Great front-end product, a little more difficult to administer. On-site support Team...

Reviewed on 2020/10/02

Our salesman was outstanding. As often happens, once the technical team gets involved the...

Our salesman was outstanding. As often happens, once the technical team gets involved the salesman's promises are not quite as expected. Overall it is a very good product, but the back end reporting really needs attention. When you hear the support staff say 'I have been asking for that to get corrected for a few years', that is not a good indicator of a company's product support. I believe because Appetize grew so fast, they put all their efforts into R&D (and making the sale), and too little focus on supporting the product and fixing known issues. On-site support is so expensive, but they are outstanding.

Pros

Appetize is a very user-friendly product, making it easy to train employees. The option to add photo of items makes it even easier for for those operating the equipment.

Cons

Reports, they are inconsistent and not all are accurate. Takes so long to get a report changed or corrected. Absolutely the number one complaint. Also the cost of proprietary equipment is just too high.

Doug W.
Overall rating
  • Industry: Sports
  • Company size: 501-1 000 Employees
  • Used Weekly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Peace of mind with Appetize

Reviewed on 2020/09/17

Stable environment and just works. Easy to implement and train staff that are constantly turning...

Stable environment and just works. Easy to implement and train staff that are constantly turning over. Less headaches than pervious POS solutions, I don't even know the Appetize support phone number because I really haven't had to use it!

Pros

Ease of use
Simple to use, training part time staff
Faster transaction times
Great hardware solutions
Solves all my problems!

Cons

I couldn't move to this product sooner!

Response from Appetize

Hi Doug,
Thanks so much for your feedback! We're thrilled you find our platform simple to use and are experiencing faster transaction times and great hardware solutions. Our priority is to exceed expectations for our customers, and we hope you continue to have the best experience possible. Don't hesitate to reach out if you need anything from us!
Thanks so much,
Appetize

Showing 5 reviews of 13 Read all reviews

Appetize FAQs

Below are some frequently asked questions for Appetize.

Appetize offers the following pricing plans:

  • Pricing model: Subscription
  • Free Trial: Not Available

Contact Appetize directly for pricing information.

Appetize offers the following features:

  • Automated ordering
  • Cash room management
  • Customer loyalty program
  • Customizable reporting
  • Data encryption
  • Digital menu boards
  • Digital signature
  • Digital stand sheets
  • Employee self-service
  • Employee time clock
  • Gift card management
  • Icon-based menu items
  • Mobile device management
  • Offline modes
  • Order management
  • PCI DSS compliance
  • POS
  • Payment processing
  • Payroll management
  • Promotions management
  • Purchase orders
  • Purchasing management
  • RFID support
  • Real-time updates
  • Receipt management
  • Receiving
  • Restaurant POS
  • Retail inventory management
  • Returns management
  • Tip management
  • Touch screen
  • Warehouse management

Appetize has the following typical customers:

Large Enterprises, Mid Size Business

Appetize supports the following languages:

English

We do not have any information about what devices Appetize supports

Appetize integrates with the following applications:

LevelUp, MyCheck, NetSuite, Olo, SynergySuite

Appetize offers the following support options:

Phone Support, Online Support, Knowledge Base

Related categories

See all software categories found for Appetize.