ChurnZero

4.7 (128)
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Customer engagement & retention for subscription businesses

About ChurnZero

ChurnZero's SaaS platform helps subscription businesses fight customer churn in real time. We do this by integrating with business systems and your applications / services. In doing so, ChurnZero helps businesses understand how their customers engage with their product or service, assesses customer health and likelihood to renew, and gives the business the means to automate and personalize the customer experience through timely and relevant touch-points, including in-app content.


Key benefits of ChurnZero

  • Full-featured customer success platform
  • Deep integration into the digital application/service
  • Best-in-class segmentation and automation
  • On-the-go alerts
  • Designed specifically for both high-velocity and high-touch businesses

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    Not sure about ChurnZero? Compare with a popular alternative

    ChurnZero

    4.7 (128)
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    Starting Price

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    year
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    Pricing Options

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    Features

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    10

    Integrations

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    No integrations found

    Ease of Use

    4.3 (128)
    4.0 (1)

    Value for Money

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    Customer Service

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    Reviews

    Overall rating

    4.7 /5
    (128)
    Value for Money
    4.7/5
    Features
    4.4/5
    Ease of Use
    4.3/5
    Customer Support
    4.9/5

    Already have ChurnZero?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

    Showing 5 reviews of 128
    Ana
    Ana
    Overall rating
    • Industry: Logistics & Supply Chain
    • Company size: 51–200 Employees
    • Used Daily for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 9.0 /10

    Sophisticated machine

    Reviewed on 2022/03/11

    Usage insights, NPS launch, Support ticket view

    Usage insights, NPS launch, Support ticket view

    Pros

    The integration and CS support we have gotten

    Cons

    The fact that you cannot @ mention colleagues and interact real time

    Alternatives Considered

    ClientSuccess, Gainsight CS and Totango
    Verified Reviewer
    Overall rating
    • Industry: E-Learning
    • Company size: 11–50 Employees
    • Used Daily for 6-12 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Almost one year in, and zero regrets

    Reviewed on 2021/07/12

    ChurnZero is slowly but surely making us better at Customer Success as a team. Every journey we...

    ChurnZero is slowly but surely making us better at Customer Success as a team. Every journey we implement, every play we create, every report we run, makes us more process-driven and less reactionary. Our ChurnZero CSM has been amazingly helpful, our onboarding specialist helped us navigate the hellscape that was our system previously, and the support team have been quick and excellent.

    While the software itself is great, the experience of working with the team over at ChurnZero, especially our CSM Bree, is what tips them over the bar into excellence. ChurnZero are our partners in customer success, not just our vendor.

    Pros

    ChurnZero has an extreme emphasis on the user experience of the Customer Success Manager. This is absolutely vital. Every second one of our team spends wasting thought on "Why isn't the system working" or frustratedly struggling with some unintuitive menu is one not spent tending their book of customers. ChurnZero comes at customer success from the right angle - when customer success managers are happy and equipped, they succeed.

    Cons

    The software isn't great at handling a multi-tenant or multi-product subscription-based SaaS product like ours. We're going to have to do some major restructuring to our account structure for the ChurnZero event tracking to actually get usable data. This is because at the time of writing journeys and events are tied to accounts rather than subscriptions or sites, which is a level of abstraction the system is not set up for. This structure is fine for single-site customers, but when a customer can have multiple products and subscriptions on their account, it gets clunky and mixed up fast.

    Verified Reviewer
    Overall rating
    • Industry: Telecommunications
    • Company size: 51–200 Employees
    • Used Weekly for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 6.0 /10

    Good platform, some integration issues

    Reviewed on 2021/02/11

    Prior we were only using Salesforce for CSM management so this platform helped a lot but there are...

    Prior we were only using Salesforce for CSM management so this platform helped a lot but there are some shortcomings.

    Pros

    Overall this product gives the customer success team the information they need to see. It is simple for them to see aggregate NPS Score, Revenue, etc of all their accounts.

    Cons

    The integration with Salesforce is not designed well- its pretty basic, if you have a more complicated SF setup it may not integrate well. Example- it does not integrate with custom objects, we use a custom Task/Event object for activities rather than the out of the box one and churner activities will not sync with out custom object.

    Sam
    Sam
    Overall rating
    • Industry: Marketing & Advertising
    • Company size: 51–200 Employees
    • Used Daily for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Visibility Is Power

    Reviewed on 2018/11/19

    It's all about protecting the MRR, my experience has been great.

    It's all about protecting the MRR, my experience has been great.

    Pros

    There are so many benefits in utilizing ChurnZero. However what I like most is that you're able to see the big picture. From churn scores to net promoter scores, you're able to see client health. When you have dozens and dozens of clients, it's easy to lose track of what's going on. It's easy to have client's slip through the cracks. Using ChurnZero significantly reduces that risk.

    Cons

    Learning how to use a lot of the features does take some time before you're comfortable with it.

    Sharon
    Sharon
    Overall rating
    • Industry: Information Technology & Services
    • Company size: 51–200 Employees
    • Used Daily for 6-12 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Great software to manage your customers and reduce churn

    Reviewed on 2019/06/08

    Excellent. ChurnZero assisted us to keep our churn under control and reduce it. Their support team...

    Excellent. ChurnZero assisted us to keep our churn under control and reduce it. Their support team is super efficient and fast and our queries quickly addressed.

    Pros

    Very simple to to use when we compared it with competitors, integration to other software like SalesForce and Zendesk was smooth. ChurnZero is the 'working platform' in which our CSMs manage their daily operations, good dashboards exists to provide 360 view of your customers overall health.

    Cons

    I'm hoping that in the soon future they'll develop some AI capabilities that will be able to predict churn according to data analysis.

    Showing 5 reviews of 128 Read all reviews

    ChurnZero FAQs

    Below are some frequently asked questions for ChurnZero.

    ChurnZero offers the following pricing plans:

    • Starting from: US$12,000.00/year
    • Pricing model: Subscription
    • Free Trial: Not Available

    Contact ChurnZero directly for accurate pricing information.

    ChurnZero has the following typical customers:

    2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000

    ChurnZero supports the following languages:

    English

    ChurnZero supports the following devices:

    ChurnZero integrates with the following applications:

    AskNicely, Chargebee, ChartMogul, Copper, Freshdesk, Freshsales, Gmail, Google Calendar, Google Workspace, Help Scout, HubSpot CRM, Intercom, Jira, Maxio, Microsoft Teams, Mixpanel, Okta, Pendo, Pipedrive, Recurly, Salesforce Sales Cloud, Salesforce Service Cloud, Segment, Slack, Spiro, Stripe Billing, Teamwork Desk, Teamwork.com, Wootric, Zendesk Sell, Zendesk Suite, Zoho CRM, Zoho Desk

    ChurnZero offers the following support options:

    Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat

    Related categories

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