---
description: Learn how SentiOne can help your business. GetApp provides users in South Africa with the most detailed information on software tools, prices and features.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: SentiOne Reviews, Prices & Ratings | GetApp South Africa 2026
---

Breadcrumb: [Home](/) > [Social Media Marketing Tools](/directory/104/social-media/software) > [SentiOne](/software/108405/sentione)

# SentiOne

Canonical: https://www.getapp.za.com/software/108405/sentione

> SentiOne supports brands in customer service automation using AI technology. From online listening and omnichannel contact centre to new-generation conversational bots.
> 
> Verdict: Rated **4.7/5** by 3 users. Top-rated for **Likelihood to recommend**.

-----

## Overview

### Key benefits of SentiOne

 Improve your online presence with advanced social listening
 Get in-depth market understanding with online data analytics tool
 Integrate all of your online channels into one dashboard to address customer requests instantly. 
 Measure the efficiency of your customer service team with the Supervisor Panel.
 Be there for your customers 24/7 with AI customer service technology

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.7/5** | 3 Reviews |
| Ease of Use | 5.0/5 | Based on overall reviews |
| Customer Support | 5.0/5 | Based on overall reviews |
| Value for Money | 5.0/5 | Based on overall reviews |
| Features | 4.7/5 | Based on overall reviews |
| Recommendation percentage | 90% | (9/10 Likelihood to recommend) |

## About the vendor

- **Company**: SentiOne
- **Location**: Warsaw, Mazowieckie, Poland
- **Founded**: 2011

## Commercial Context

- **Starting Price**: €249,00
- **Pricing model**: Per Feature (Free Trial)
- **Pricing Details**: Team - €249/month
Enterprise - customised plan

Team:
\* Sentiment Analysis
\* Email and Push Alerts
\* Gender Analysis
\* Mobile App
\* PDF Reports
\* Opinion leaders
\* Social Reach
\* Geolocation
\* Chart Exports
\* Tags


Enterprise:
\* as Team plus
\* Data Exports
\* Online Dashboards
\* Instant Response
\* Multimarket Dashboard
\* Key Account Manager
\* Advanced Queries
\* Social Accounts’ Integration
\* Mentions’ Translation
\* Trends
\* Qualititative Reports
\* Thread Management
\* Team Management
\* Advanced Routing
\* Performance Reports
\* Custom Implementations
- **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile)
- **Supported Languages**: Danish, Dutch, English, Finnish, French, German, Hungarian, Italian, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Ukrainian
- **Available Countries**: Brazil, Canada, Germany, Japan, Mexico, Poland, United Kingdom, United States

## Features

- API
- Activity Dashboard
- Activity Tracking
- Audience Targeting
- Campaign Analytics
- Competitive Analysis
- Contact Management
- Conversion Tracking
- Customer Engagement
- Customer Segmentation
- Customizable Reports
- Customizable Templates
- Dashboard
- Data Import/Export
- Data Visualization
- Email Alerts
- Engagement Tracking
- Filtering
- Influencer Tracking
- Keyword Filtering

## Integrations (4 total)

- Instagram
- LinkedIn for Business
- Meta for Business
- Twitter/X

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- Chat

## Category

- [Social Media Marketing Tools](https://www.getapp.za.com/directory/104/social-media/software)

## Related Categories

- [Social Media Marketing Tools](https://www.getapp.za.com/directory/104/social-media/software)
- [Social Media Monitoring Software](https://www.getapp.za.com/directory/1091/social-media-monitoring/software)

## Alternatives

1. [Brand24](https://www.getapp.za.com/software/101485/brand24) — 4.7/5 (254 reviews)
2. [BigSpy](https://www.getapp.za.com/software/2050741/bigspy) — 4.8/5 (2484 reviews)
3. [Agorapulse](https://www.getapp.za.com/software/91082/agorapulse) — 4.6/5 (713 reviews)
4. [Hootsuite](https://www.getapp.za.com/software/20432/hootsuite) — 4.4/5 (3795 reviews)
5. [Lyfpit](https://www.getapp.za.com/software/2043883/lyfpit) — 4.6/5 (138 reviews)

## Reviews

### "Great social media listening tool\!" — 4.0/5

> **Giorgi** | *14 October 2018* | Tobacco | Recommendation rating: 9.0/10
> 
> **Pros**: The interface of the system is quite user-friendly and flexible. Also, setting up the campaign for monitoring is fairly easy and intuitive even for the first time. Simple layout of the functions as well as overall intuitive interface makes this platform very good tool to be run in few minutes and gather some valuable data. Furthermore, the data visualization as well as reporting of the platform is amazing, so you get the data you need laid out in a very accessible and easy to analyse way. It's also fair to mention that sentiments analysis of the platform as well as alerting is very good part of it.
> 
> **Cons**: So far, we haven't seen any issues with the platform or drawbacks. It does everything it's suppose to do on a good level.
> 
> As described above, the overall experience is very good. We are actively using the platform and it has given us some valuable data already. So, simply go for it if you need some social media listening tool. At least, go for the trial and I don't think you will be disappointed.

-----

### "Valuable tool for everyday work" — 5.0/5

> **Ewelina** | *28 January 2019* | Marketing & Advertising | Recommendation rating: 10.0/10
> 
> **Pros**: SentiOne is great for finding customer insights like gender, geolocation, hour histogram or sentiment analysis. All data can be exported as customized PDF reports, which is very useful while creating summaries for clients and superiors.
> 
> **Cons**: SentiOne meets our needs perfectly, I can't imagine something better.
> 
> SentiOne is everything we've been looking for and more\! It supports all the social media channels and other sources, gives real-time results and provides a lot of different features in statistics mode. Highly recommended\!

-----

### "Knowing everything about everything" — 5.0/5

> **Jakub** | *13 August 2018* | Information Technology & Services | Recommendation rating: 9.0/10
> 
> **Pros**: Definitely the level of details in which I can set up my monitoring and the analytical features, all packed in nice tool
> 
> **Cons**: The language and sentiment detection is not flawless and sometimes it was really annoying having to revise/adjust my monitored topics to make sure I get the result I need
> 
> SentiOne really helped us to monitor and react to the activities of our competition, as well as understand the key metrics of our industry in the country

## Links

- [View on GetApp](https://www.getapp.za.com/software/108405/sentione)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.getapp.com/marketing-software/a/sentione/> |
| en-AE | <https://www.getapp.ae/software/108405/sentione> |
| en-AU | <https://www.getapp.com.au/software/108405/sentione> |
| en-CA | <https://www.getapp.ca/software/108405/sentione> |
| en-GB | <https://www.getapp.co.uk/software/108405/sentione> |
| en-IE | <https://www.getapp.ie/software/108405/sentione> |
| en-NZ | <https://www.getapp.co.nz/software/108405/sentione> |
| en-SG | <https://www.getapp.sg/software/108405/sentione> |
| en-ZA | <https://www.getapp.za.com/software/108405/sentione> |
| es | <https://www.getapp.es/software/108405/sentione> |
| es-CL | <https://www.getapp.cl/software/108405/sentione> |
| es-CO | <https://www.getapp.com.co/software/108405/sentione> |
| es-MX | <https://www.getapp.com.mx/software/108405/sentione> |

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":null,"address":{"@type":"PostalAddress","addressLocality":null,"addressRegion":null,"postalCode":null,"streetAddress":null},"description":"Review, Compare and Evaluate small business software. GetApp South Africa has software offers, SaaS and Cloud Apps, independent evaluations and reviews.","email":"info@getapp.za.com","url":"https://www.getapp.za.com/","logo":"https://dm-localsites-assets-prod.imgix.net/images/getapp/getapp-logo-light-mode-5f7ee07199c9b3b045bc654a55a2b9fa.svg","@id":"https://www.getapp.za.com/#organization","@type":"Organization","parentOrganization":"Gartner, Inc.","sameAs":["https://twitter.com/getapp","https://www.facebook.com/GetAppcom","https://www.linkedin.com/company/getapp-com-a-gartner-company/","https://www.instagram.com/getappcom/","https://www.youtube.com/c/GetAppCom"]},{"name":"SentiOne","description":"SentiOne is an AI Customer Service Automation Platform. The tool monitors the internet (social media, portals, forums and blogs) globally using proprietary algorithms, collects public mentions, and automatically analyses them for consumer insights. The integrated interaction module allows customer service teams to manage online conversations on multiple channels and respond directly from one platform.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/1b1e8763-8ec5-4096-b2ca-d0d142986e8a.png","url":"https://www.getapp.za.com/software/108405/sentione","@id":"https://www.getapp.za.com/software/108405/sentione#software","@type":"SoftwareApplication","publisher":{"@id":"https://www.getapp.za.com/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","ratingValue":4.7,"bestRating":5,"ratingCount":3},"offers":{"price":"249","@type":"Offer","priceCurrency":"EUR"},"operatingSystem":"Cloud, Android, Platform ios"},{"@id":"https://www.getapp.za.com/software/108405/sentione#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Social Media Marketing Tools","position":2,"item":"/directory/104/social-media/software","@type":"ListItem"},{"name":"SentiOne","position":3,"item":"/software/108405/sentione","@type":"ListItem"}]}]}
</script>