injixo

injixo

Workforce management for call centers

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injixo Overview

injixo is a cloud-based workforce management (WFM) suite for contact centers which supports scheduling, forecasting, intraday management and reporting features. injixo is mobile-ready, giving users the flexibility to manage their workforce anytime, anywhere via mobile or tablet devices. The platform comes with a set of e-learning courses and training videos that cover everything users need to know, from WFM principles and best practices to configuring the ACD connection and setting up forecasting and scheduling functionality.

The forecast feature provides users with available forecasting values for chat sessions or inbound calls, and automatically calculates staffing requirements and sets individual service goals for each workload. injixo WFM automates the entire staff scheduling process, from beginning to end. The intraday management feature supports target operations in the call center by monitoring variables including staffing levels, over and understaffing, and forecast variance.

Pricing

Starting from
US$9,00/month
Pricing options
Free Trial
Subscription

Devices

Business size

S
M
L

Markets

United States

Supported Languages

English

injixo Pricing

Starting from
US$9,00/month
Pricing options
Free Trial
Subscription

Contact injixo for pricing information.

injixo Features

  • Activity Dashboard
  • Activity Tracking
  • Automatic Notifications
  • Automatic Reminders
  • Employee Management
  • Reporting & Statistics
  • Self Service Portal

  • API
  • Applicant Tracking
  • Customizable Branding
  • Customizable Reporting
  • Data Import/Export
  • Employee Database
  • Employee Onboarding
  • Employee Portal
  • Employee Self Service
  • Performance Management
  • Real Time Reporting
  • Recruiting Management
  • Third Party Integration

Additional information for injixo

Key features of injixo

  • Employee Lifecycle Management
  • Scheduling
  • Time & Attendance

Benefits

• Supports simple data processing without any IT configuration required to merge queues and phone numbers.

• Manage workforces anytime, anywhere via any mobile device.

• injixo is available in multiple languages including German, French, Italian, Spanish, and more.

• Automated calculations allow users to track and manage staff requirements for up to 365 days.

• Monitoring technology allows users to track all the important variables that affect service level, abandonment rate and ASA (Average Speed of Answer), including AHT (Average Handle Times), staffing levels and offered contract volumes.

injixo FAQs

Below are some frequently asked questions for injixo.

Q. What type of pricing plans does injixo offer?

injixo offers the following pricing plans:

Starting from: US$9,00/month

Pricing model: Subscription

Free Trial: Available

Contact injixo for pricing information.

Q. What are the main features of injixo?

injixo offers the following features:

  • Employee Lifecycle Management
  • Scheduling
  • Time & Attendance

Q. Who are the typical users of injixo?

injixo has the following typical customers:

Large Enterprises, Mid Size Business, Small Business

Q. What languages does injixo support?

injixo supports the following languages:

English

Q. What type of pricing plans does injixo offer?

injixo has the following pricing plans:

Subscription

Q. Does injixo support mobile devices?

We do not have any information about what devices injixo supports

Q. What other apps does injixo integrate with?

injixo integrates with the following applications:

Avaya Aura® Call Center Elite, Five9, Genesys, ShoreTel, Talkdesk

Q. What level of support does injixo offer?

injixo offers the following support options:

Online Support