About NFON

NFON provides cloud-based business communication systems (Cloudya) with complete range of PBX features, computer telephony integration and basic UC functionalities, such as 1:1 video and screen sharing. With a broad portfolio to attend the demand of different customer needs, NFON offer solution designed to serve specific use cases.

When integrated with Cloudya, NFON solutions give businesses the opportunity to tap the power of customer contact (through Ncontactcenter) monitor call queues (Nmonitoring queues) and compliance recording (Neorecording). It also enables various integration with other business communications tools.

Key benefits of NFON

  • Extensions, home offices and devices can be added and removed from Cloudya with just a click.

  • Any Cloudya settings can be changed online from anywhere in the world.

  • NFON offer a month-to-month contract with no minimum term. Customers only pay for the number of extensions that they're actually using.

  • Cloudya's app suite provide users a one number concept - One login, password, and phone number across multiple devices (Hardware; Desktop, Web and Mobile Apps)

  • Simple, plug-and-play configuration alongside your existing infrastructure means deploying modern business communication has never been so easy.

  • Devices

    Business size

    S M L

    Markets

    Austria, Germany, Spain, France, United Kingdom, Italy

    Supported Languages

    English, German

    Features

    Total features of NFON: 39

    • API
    • Access Controls/Permissions
    • Activity Dashboard
    • Activity Tracking
    • Agent Interface
    • Alerts / Escalation
    • Alerts/Notifications
    • Archiving & Retention
    • Automated Routing
    • Blended Call Center
    • Call Conferencing
    • Call Logging
    • Call Queues
    • Call Recording
    • Call Screening
    • Call Scripting
    • Call Transfer
    • Caller ID
    • Customer History
    • Customizable Reports
    • Data Import/Export
    • Email Management
    • File Transfer
    • Inbound Call Center
    • Manual Dialer
    • On-Demand Recording
    • Online Voice Transmission
    • Outbound Call Center
    • Real-Time Chat
    • Recording
    • Reporting & Statistics
    • Reporting/Analytics
    • SIP Trunking
    • Scheduled Recording
    • Tagging
    • Third Party Integrations
    • Unified Communications
    • VoIP
    • VoIP Connection

    Alternatives

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    Reviews

    Overall rating

    3,9 /5
    (9)
    Value for Money
    4,3/5
    Features
    4/5
    Ease of Use
    4,1/5
    Customer Support
    4/5

    Already have NFON?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

    Write a Review!
    Showing 5 reviews of 9
    Samuel B.
    Overall rating
    • Industry: Information Services
    • Company size: 2-10 Employees
    • Used Daily for 6-12 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Great solution

    Reviewed on 2020/11/11

    Pros

    An easy way to use business phone like a pro

    Cons

    Need a better Outlook contact integration

    Caroline P.
    Overall rating
    • Industry: Information Services
    • Company size: 2-10 Employees
    • Used Daily for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Very useful

    Reviewed on 2020/10/09

    With the remonte working situation due to the Covid, all the collaborators of our company can be...

    With the remonte working situation due to the Covid, all the collaborators of our company can be reachable on their mobile phones with their fix phone direct number.

    Pros

    The simplicity of and relevancy for our daily needs.

    Cons

    Nothing to report. We are satisfied and the solution meets our needs.

    Verified Reviewer
    Overall rating
    • Industry: Financial Services
    • Company size: 11-50 Employees
    • Used Daily for 6-12 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 1.0 /10

    Awful experience

    Reviewed on 2019/04/24

    Would not want to recommend them - that says it all

    Would not want to recommend them - that says it all

    Pros

    Once set up and working it is simple for the end users to use but it is a phone system not rocket science after all so that would be a must-have.

    Cons

    Set up and support from Nfon is awful. I was very surprised to see how poorly they handled the setup of some core functionality

    Loïc M.
    Overall rating
    • Industry: Facilities Services
    • Company size: 2-10 Employees
    • Used Daily for 6-12 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Excellente solution de téléphonie dans le Cloud !

    Reviewed on 2020/11/05

    Pros

    Cloudya est simple d'installation de paramétrage et de prise en main. Je l'utilise quotidiennement depuis plus de 6 mois et j'envisage d'équiper ma deuxième société avec la même solution.
    J'utilise les fonctionnalités de SVI, groupement d'appel, restriction horaire. J'ai fait enregistrer des messages par un studio pour avoir une solution totalement professionnelle. Je recommande sans hésiter !

    Cons

    J'aimerai qu'il puisse exister une offre de communication illimitées.

    Nicolas R.
    Overall rating
    • Industry: Marketing & Advertising
    • Company size: 2-10 Employees
    • Used Daily for 6-12 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 9.0 /10

    L'intégration dans teams est vraiment top

    Reviewed on 2020/10/08

    Bonne

    Bonne

    Pros

    facilité de mise en place et d'utilisation
    Intégration dans MS Teams

    Cons

    Pour le moment aucun tout est conforme aux promesses et nous n'avons pas eu de problème à ce jour donc ...

    Showing 5 reviews of 9 Read all reviews

    NFON FAQs

    Below are some frequently asked questions for NFON.

    NFON offers the following pricing plans:

    • Pricing model: Subscription
    • Free Trial: Available

    Users only pay for active extensions and can upgrade and downgrade further features. Individual price plans can be requested.

    We do not have any information about NFON features

    NFON has the following typical customers:

    2-10, 11-50, 51-200, 201-500, 501-1 000, 1 001+

    NFON supports the following languages:

    English, German

    NFON supports the following devices:

    Android (Mobile), iPhone (Mobile)

    NFON integrates with the following applications:

    GoldMine Premium Edition, Microsoft Outlook, SAP Customer Experience, Skype for Business, SugarCRM, Zoho CRM

    NFON offers the following support options:

    Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep)

    Related categories

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