Cloudya

About Cloudya
NFON provides business solutions for smart communication. Cloud-powered suite bringing voice and video calls, customer contact, seamless Integrations, and enablement all together.
Our smart business communication platform (Cloudya) brings complete range of PBX features, computer telephony integration, and UC functionalities, such as video conferencing and screen sharing. On the top of it, Cloudya integrates with your existing CRM and Collaboration tools.
With a broad portfolio to attend the demand of different customer needs, NFON offer solutions designed to serve specific use cases and industries.
Customer Contact:
Omnichannel contact center solution that enable business to deliver outstanding customer service with Contact Center Hub.
Monitor and manage inbound and outbound calls with Nmonitoring Queues. Have in-depth insights into the performance of service teams and campaigns, quickly pinpoints issues, optimizes team efficiency and delivers more value to customers.
Streamline all service-related communication processes by integrating with Property Management Systems with Nhospitality, without the need for additional hardware or software.
Regulation proof, fail proof and future proof call recording with Neorecording , a cloud-based voice recording and analytics solution connected to Cloudya, that solves our clients' challenges with EU legislation.
Integration:
NFON Integration with Microsoft Teams - Cloudya (telephony) within the familiar environment of Microsoft Teams*
CRM Connects. The integration of Cloudya with 60 different CRM systems.
NCTI - Computer Telephony Integration - Standard, Premium and Pro
Enablement:
For businesses that are ready to take their first steps towards the cloud we offer Nconnect Voice (our SIP Trunk) and Nconnect Data (internet connection).
Nconnect voice allows a seamless transition to flexible, scalable IP communications. Offers more flexibility and security at lower costs.
Key benefits of Cloudya
• Extensions, home offices and devices can be added and removed from Cloudya with just a click.
• Any Cloudya settings can be changed online from anywhere in the world.
• NFON offer a month-to-month contract with no minimum term. Customers only pay for the number of extensions that they're actually using.
• Cloudya's app suite provide users a one number concept - One login, password, and phone number across multiple devices (Hardware; Desktop, Web and Mobile Apps)
• Simple, plug-and-play configuration alongside your existing infrastructure means deploying modern business communication has never been so easy.
• Rock solid technology made in Germany
• Video Conferencing and Screen Sharing to enable work in the office, remotely or on the go.
• A complete solution portfolio to fulfil different use cases and the needs of different industries
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Reviews
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- Industry: Information Services
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great solution
Reviewed on 2020/11/11
Pros
An easy way to use business phone like a pro
Cons
Need a better Outlook contact integration
- Industry: Law Practice
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
Held to Ransom
Reviewed on 2024/08/07
Pros
My law firm has been with this phone service provider for several years. The service has rapidly deteriorated over the past couple of years. We have been left without a landmine for 2 months. The calls required to be diverted to a mobile phone. The company lacked the ability to provide any professional help. A complaint resulted in the company proposing the sale of a new system. Trying to change to a new provider and now being held to ransom. They prematurely terminated our contract and left our firm without a phone service for over 6 hours. I will be losing s complaint with Ofcom. I have never come across such a dishonest and incompetent company. Will not recommend NFON to anyone. I will update after my complaint to Ofcom.
Response from NFON
Thank you for your feedback. We apologise for the issues you have experienced, which we have been endeavouring to help you with over recent months.
Your chosen IT support company is not affiliated with or trained by us, which limits our ability to respond, as we work entirely through a reseller network in the UK. We have reached out to them, but they have declined any engagement.
Your hardware was not purchased from NFON and is out of warranty. As a gesture of goodwill, however, NFON made several attempts to fix this unsupported equipment. We have also not billed you for the service during this time.
The equipment was returned to you in a working condition, as the video we shared with you showed. On connection with your network however, the devices no longer functioned correctly. We advised that your equipment could be replaced at no additional cost, however you declined this option.
You requested in writing that we terminate your services immediately, which we duly did on 2/8/24.
- Industry: Information Services
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Very useful
Reviewed on 2020/10/09
With the remonte working situation due to the Covid, all the collaborators of our company can be...
With the remonte working situation due to the Covid, all the collaborators of our company can be reachable on their mobile phones with their fix phone direct number.
Pros
The simplicity of and relevancy for our daily needs.
Cons
Nothing to report. We are satisfied and the solution meets our needs.
- Industry: Information Technology & Services
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Flexibilität pur. Perfekt für das mobile Arbeiten
Reviewed on 2024/12/04
Die Software wird flexibel in unserem Unternehmen eingesetzt und erleichtert uns im Unternehmen das...
Die Software wird flexibel in unserem Unternehmen eingesetzt und erleichtert uns im Unternehmen das mobile Arbeiten.
Pros
Flexibilität
SIP Kanal und Nutzer direkt buchbar und ein Produkt und Anbieter
Regionaler Ansprechpartner und deutschen Hersteller
Viele Jahre konstante Qualität
Cons
Nicht jedes CRM lässt sich altuell anbinden
- Industry: Information Technology & Services
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Nfon als fester Unternehmensbestandteil
Reviewed on 2024/12/04
Einführung nfon vor drei Jahren, nach Umstellung von Unify. Dadurch flexibel neue Standorte...
Einführung nfon vor drei Jahren, nach Umstellung von Unify. Dadurch flexibel neue Standorte eingebunden. MA durch einfache Bedienung schnell ongeboardet und keine hohen Anschaffungskosten für zusätzliche HW.
Pros
Einfache Einrichtung. Einfache Bedienung. Vor allem auch einfache Administration und damit unabhängig von Hersteller und Dienstleister. Variables reagieren auf Personalveränderungen durch monatliches down/upgrading.
Cons
Die Pauschalisierung der Flatrates ausschließlich auf alle Seats ist der einzige bekannte Vorschlag zur konkreten Verbesserung.
Reasons for Choosing Cloudya
Flexibilität erhöhen. Deutscher Hersteller. Zukunftsorientierte Konzernaufstellung. Innovative RoadmapReasons for Switching to Cloudya
Deutscher Anbieter. Vollständige Telefonielösung.Cloudya FAQs
Below are some frequently asked questions for Cloudya.Q. What type of pricing plans does Cloudya offer?
Cloudya offers the following pricing plans:
- Pricing model: Subscription
- Free Trial: Available
Users only pay for active extensions and can upgrade and downgrade further features. Individual price plans can be requested.
Q. Who are the typical users of Cloudya?
Cloudya has the following typical customers:
2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does Cloudya support?
Cloudya supports the following languages:
Dutch, English, French, German, Italian, Polish, Spanish
Q. Does Cloudya support mobile devices?
Cloudya supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does Cloudya integrate with?
Cloudya integrates with the following applications:
ACA, AFAS Software, ANVA Hub, Aareon, Accredo, Act!, Acumatica, Agile CRM, Apptivo, Arithon, Asgard, Birdie, Bitrix24, Bond, Brightree, Bullhorn ATS & CRM, CAS, Cab Treasure, Candor, Carerix, ChiroTouch, Civica Expenses, Clarity Software, Clinic Sites, Cliniko, Clio, ConnectWise Cybersecurity Management, Copper, Copper, Creatio CRM, Current RMS, Cycle, DATEV Report, Dataflow Clarity, Deltek Unionpoint, Dentally, DiAS, EGroupware, EXACT, Efficy CRM, Envoy, Euclid, Euphoria Telecom, Exact Globe, Exact Online Accounting, Exact Synergy, Exact for CRM, Filevine, First Choice, Flexkids, FranConnect, FreeAgent, FuseMetrix, GREYHOUND CRM, Gavel, Google Contacts, HP PrintOS, Halo Service Desk, HubSpot CRM, IDEXX Neo, IMS, Infocabs, Infor CRM, Insellerate, Insightly, Insightly Marketing, Insightly Service, InsuredMine, Intact Analytics, Intact Platform, Intact Xline, Intact iQ, IntactPhone, Intuit Practice Management, Isah ERP, JobAdder, JobDiva, Kayako, Keap, King Software, LDAP Manager, LOGMA, Legrand CRM, Less Annoying CRM, Logical Office, MIDOCO Mid-office, MKS Goliath, Mamut One, Maximizer CRM, Megasys, Mentor, Merlin, Microsoft Access, Microsoft Dynamics 365 Business Central tegossuite, Microsoft Dynamics 365 Customer Voice, Microsoft Outlook, Microsoft SharePoint, Microsoft Teams, Mirage, Motor Traders Assistant, Mysolution, NEDAPS, NetForum Enterprise, Nimble, Nimble, Nimble, Nimble Enterprise, NorthStar, OGL Software, Odoo, Onyx, Openda QX, Oracle Analytics Cloud, Oracle Service, PVCRM, Panther, Pegasus, PerfectView, Pipedrive, PracticeHub, PracticeHub, QQ, Qsoft Solutions Suite, REDTAIL IoT, Realworks CRM, Reapit Property Sales, Redtail CRM, Rentman, Rev.io Billing, Rev.io PSA, Rex Sales & Rentals CRM, Ridder iQ, SAM, SAP BW/4HANA, SAP Customer Experience, SAP Data Services, Sage 50cloud Accounting, Sage CRM, Salesforce Platform, ServiceM8, Shopify, Shopify Collabs, Shopify NetSuite Integrator, Shopify Plus, Simplicate, Smart, SmartSearch, SmartSearch, Soft4Leasing, Storman, StudioPlus, SugarCRM, SuperOffice CRM, Syntess Atrium, TOPdesk, Tall Emu CRM, Teamleader, The Missing Link, Tikit, Unity, Unleashed, Vault, Vault, Vecta, Veeqo, Visma, Visma Severa, Voyager, Vtiger CRM, WinMan ERP, Wise, Wise Systems, Wolters Kluwer ELM Solutions, WordPress, WordPress & WooCommerce Affiliate Program, Workbooks, Workwise, Yoobi, Zammad, Zendesk Suite, Zoho CRM, Zoho CRM Plus, Zoho Creator, Zoho Desk, Zoho Recruit, combit CRM, e-clinic, iConnect, iFlow, inCast, itris, junariCRM, webCRM
Q. What level of support does Cloudya offer?
Cloudya offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep)
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