Canny Overview

What is Canny?

As your business grows, collecting and organizing feedback from your customers gets really overwhelming. You want to show them you're listening but it's impossible to stay on top of it all and your team ends up guessing project priorities.

Canny is a single place for all customer feedback that saves you time managing all the feedback while keeping your customers in the loop. Let your customers post and vote on feedback from within your website or mobile app. You'll get an organized list of feedback that you can use to inform your roadmap.

Canny Overview

Pricing

Starting from
US$50,00/month

Pricing options

Free Trial
Subscription
Value for money

A 14-day free trial is available, after which Canny starts at $50/mo. Our pricing allows you to start small and scale as you get more feedback.


Canny Features

Devices
Business size
S M L
Markets
United States, Canada, United Kingdom, Australia, China and 5 others, India, Japan, Germany, Brazil, Mexico
Supported Languages
English

Media

Canny screenshot: Canny screenshot: Canny screenshot:

Canny Reviews

Canny Reviews

Overall rating
4,7
/
5
Excellent
20

Very good
4

Average
0

Poor
0

Terrible
1

Value for Money
4,8
Features
4,5
Ease of Use
4,8
Customer Support
4,8
96% recommended this app
Katherine L.

Our Canny board is not just our product roadmap, it's our guiding compass.

Before using Canny, we manually collected and organized customer feedback in a spreadsheet which was time-consuming and laborious. Canny completely changed the game for us. It has automated the process of feedback collection which saved us a great deal of time and effort. Our Canny board is not just our product roadmap, but it's our company's guiding compass. As a small team, prioritizing what features to build is very important to us. And Canny shows us the direction that we should be sailing towards.


Jahanzeb S.

Canny is really the best by far (beats email and chat support)

Gives us a scalable way of having direct relationships with our customers.


Chelsea D.

Don't let customer feedback fall on deaf ears!

Easy to learn and quick to setup. This has made a positive such an impact to our business and with our customers!


Amit K.

Beware - they refuse to listen to top-voted feedback

I would look elsewhere immediately - Canny seems like a club that pretends to take "open feedback" but they delete feedback they don't agree with, and refuse to listen to their own open, voting system.


Owen D.

Excellence


Katherine L.
Industry: Computer Software
Company size: 2-10 Employees

Our Canny board is not just our product roadmap, it's our guiding compass.

Used Daily for 1+ year
Reviewed on 2020/05/15
Review Source: Capterra

Before using Canny, we manually collected and organized customer feedback in a spreadsheet which was time-consuming and laborious. Canny completely changed the game for us. It has automated the process of feedback collection which saved us a great deal of time and effort. Our Canny board is not just our product roadmap, but it's our company's guiding compass. As a small team, prioritizing what features to build is very important to us. And Canny shows us the direction that we should be sailing towards.

Pros

We love Canny's clean and intuitive interface which makes it easy for our users to navigate and submit feedback. Canny's changelog feature is very useful in showing our product's progress clearly. With Canny, product building is no longer just a one-sided internal practice. It's become a collective effort that involves both the product maker as well as the users. By making our product map public, it allows us to engage and interact with our users transparently. It shows that we care about what our users want. And that helps build customer loyalty. I also love the team behind Canny. They are always very responsive. Canny's founders are incredibly dedicated in building a product that makes tangible, positive impact for businesses.

Cons

Nothing that I can think of for now. I look forward to seeing more great features shipped by the Canny team!

Response from Canny

Thanks so much Kat! We're so happy to hear that Canny is helping your team is many ways :)

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Jahanzeb S.
Industry: Computer Software
Company size: 2-10 Employees

Canny is really the best by far (beats email and chat support)

Used Daily for 1-5 months
Reviewed on 2020/04/08
Review Source: Capterra

Gives us a scalable way of having direct relationships with our customers.

Pros

With email or chat support, you’ll likely have the same conversation many times (in some cases, hundreds of times), which doesn’t help your users (your finite resources could be spent on work that actually benefits them).

What Canny does is subtle but profound. With a public forum allows people to create & upvote posts, and updates users on progress on each post, we can now have just one conversation with everyone affected by an issue, instead of 100+ conversations on the same topic. Customers can also potentially help each other out (great for a small team). And it gives transparency on how we work and how quickly we solve issues for the community.

Cons

There are a few features it would be nice to add, which are already on Canny’s feature request list (Canny uses Canny, which is great). So I’m confident that over time, it’ll become even better than it already is (and it’s already quite great!).

Response from Canny

Thanks so much Jahanzeb for these kind words. We are so happy to hear Canny is helping you build relationships with your customers. Don't hesitate to give us feedback, we're all ears!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Chelsea D.
Industry: Real Estate
Company size: 2-10 Employees

Don't let customer feedback fall on deaf ears!

Used Daily for 1-5 months
Reviewed on 2020/11/05
Review Source: Capterra

Easy to learn and quick to setup. This has made a positive such an impact to our business and with our customers!

Pros

Canny gives our customers a place to feel heard, listened to, and gain visibility into our feature and product roadmap which was not possible before Canny. We set the platform up in just a single day and onboarding was a breeze. Within the first week we had over 60+ posts from our customers! With Canny, we can now provide visibility in upcoming features. It gives our customers a place to leave valuable feedback, upvote on others posts, and comment on existing requests. With Canny, our customers feel as though they have a voice and can influence our product decisions.

Cons

We imported feature requests we've been collecting from an excel sheet which was AWESOME, however I wish my face/name wasn't on those requests. Aside from that, I LOVE everything about Canny.

Response from Canny

Thanks for the rave review Chelsea! We love companies that care about giving their customers a voice :) thanks for using Canny to do it!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Amit K.
Industry: Computer Software
Company size: 11-50 Employees

Beware - they refuse to listen to top-voted feedback

Used Other for Free Trial
Reviewed on 2020/02/03
Review Source: Capterra

I would look elsewhere immediately - Canny seems like a club that pretends to take "open feedback" but they delete feedback they don't agree with, and refuse to listen to their own open, voting system.

Pros

UI seems nice, shame about the rest (see the cons section)

Cons

The company bills itself as feedback software, and to dog-food their software, they take on feedback on a public forum which is on their website. One of the top-voted features on their public roadmap is to remove their intrusive "Powered by" branding. In our comms with their people - they flat out refused to remove their branding - despite the number of votes for people wanting that, and despite the fact that we said we would pay much more.

Response from Canny

Hi Amit, we're sorry you didn't have a fabulous experience with Canny. This definitely isn't the norm.

We obviously take user feedback super seriously - we're a user feedback company after all. But it isn't the only input to our product prioritization process. Just because something gets a lot of votes doesn't mean it's a good fit for our product/customers/business.

We believe that every software company should operate with this philosophy. Doing otherwise would be an injustice to customers and could be detrimental to building a successful company.

I was trying to be transparent with you about why we don't remove branding, but it seems I didn't do a great job at communicating this, and I offended you. I'm sorry for offending you, and we're bummed to see this has caused you to leave a negative review.

Best of luck with Tallyfy!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 0.0/10

Owen D.
Industry: Information Technology & Services
Company size: 2-10 Employees

Excellence

Used Weekly for 1-5 months
Reviewed on 2020/09/16
Review Source: Capterra

Pros

Integrating with our existing process was very simple. Canny provide no-end of integrations into the platform. This has allowed us to make sense of thousands of GitHub 'Issues' in such a simplistic way.

Cons

The pricing i would say is fair given the impact it can have on your Business although for early stage startups it's difficult to justify. Saying that it's extreamly easy to integrate down the line so when you do make the switch you can be up and running in no-time!

Response from Canny

Thanks so much for the kind words, Owen! We're so glad to hear you're enjoying Canny. Don't hesitate to reach out if we can be helpful.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

User recommendation
9,5/10
Based on 25 user ratings
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Canny Pricing

Canny Pricing

Starting from
US$50,00/month
Free Trial
Subscription
Value for money

A 14-day free trial is available, after which Canny starts at $50/mo. Our pricing allows you to start small and scale as you get more feedback.

A 14-day free trial is available, after which Canny starts at $50/mo. Our pricing allows you to start small and scale as you get more feedback.

Value for Money
4,8/5
Based on 25 user ratings
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Canny Features

Canny Features

API
Activity Dashboard
Alerts / Escalation
Automatic Notifications
CRM Integration
Chat
Customizable Branding
Email Integration
Instant Messaging
Knowledge Base Management
Monitoring
Multi-Channel Communication
Real Time Monitoring
Reporting & Statistics
Self Service Portal
Social Media Integration
Support Ticket Management
Surveys & Feedback
Third Party Integration
Workflow Management
Features
4,5/5
Based on 25 user ratings
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Categories

Additional information for Canny

Additional information for Canny

Key features of Canny

  • Commenting
  • Custom tags
  • Email notifications
  • Feedback automation
  • Feedback management
  • Feedback widgets
  • Keep track of which customers want which features.
  • Prioritizing
  • SSL security
  • SSO
  • Slack integration
  • Voting
  • Weekly reports

Benefits

  • Spend less time supporting users through email or live chat, and accept feedback and feature requests via Canny.

  • Collect and organize feedback automatically and keep track of which customers want which features.

  • Keep customers updated via email, on the status of their feature requests.

  • Inform your product decisions with organized user feedback, comments and votes.

  • Implement a widget seamlessly into your product and build a community of users around it.

  • Canny FAQs

    Canny FAQs

    Below are some frequently asked questions for Canny.

    Q. What type of pricing plans does Canny offer?

    Canny offers the following pricing plans:

    Starting from: US$50,00/month

    Pricing model: Subscription

    Free Trial: Available

    A 14-day free trial is available, after which Canny starts at $50/mo. Our pricing allows you to start small and scale as you get more feedback.

    Q. What are the main features of Canny?

    Canny offers the following features:

    • Commenting
    • Custom tags
    • Email notifications
    • Feedback automation
    • Feedback management
    • Feedback widgets
    • Keep track of which customers want which features.
    • Prioritizing
    • SSL security
    • SSO
    • Slack integration
    • Voting
    • Weekly reports

    Q. Who are the typical users of Canny?

    Canny has the following typical customers:

    Small Business, Large Enterprises, Mid Size Business

    Q. What languages does Canny support?

    Canny supports the following languages:

    English

    Q. What type of pricing plans does Canny offer?

    Canny has the following pricing plans:

    Subscription

    Q. Does Canny support mobile devices?

    We do not have any information about what devices Canny supports

    Q. What other apps does Canny integrate with?

    Canny integrates with the following applications:

    Dovetail, Integromat, Slack

    Q. What level of support does Canny offer?

    Canny offers the following support options:

    Online Support, FAQs, Knowledge Base