Canny
About Canny
As your business grows, collecting and organizing feedback from your customers gets really overwhelming. You want to show them you're listening but it's impossible to stay on top of it all and your team ends up guessing project priorities.
Canny is a single place for all customer feedback that saves you time managing all the feedback while keeping your customers in the loop. Let your customers post and vote on feedback from within your website or mobile app. You'll get an organized list of feedback that you can use to inform your roadmap.
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- Industry: Computer Software
- Company size: 2–10 Employees
- Used Weekly for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Canny does EXACTLY what we needed
Reviewed on 2023/06/21
100/100, even have the fast support
100/100, even have the fast support
Pros
We were looking for a solution that does what can’t does for months and finally found it. After we showed a user the board he he said “y’all are the first honest developers I’ve ever met”
Cons
Would love a cleaner product timeline board. Ideally this would remove the need for Jira/trello solutions
- Industry: Computer Software
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Canny is really the best by far (beats email and chat support)
Reviewed on 2020/04/08
Gives us a scalable way of having direct relationships with our customers.
Gives us a scalable way of having direct relationships with our customers.
Pros
With email or chat support, you’ll likely have the same conversation many times (in some cases, hundreds of times), which doesn’t help your users (your finite resources could be spent on work that actually benefits them).
What Canny does is subtle but profound. With a public forum allows people to create & upvote posts, and updates users on progress on each post, we can now have just one conversation with everyone affected by an issue, instead of 100+ conversations on the same topic. Customers can also potentially help each other out (great for a small team). And it gives transparency on how we work and how quickly we solve issues for the community.
Cons
There are a few features it would be nice to add, which are already on Canny’s feature request list (Canny uses Canny, which is great). So I’m confident that over time, it’ll become even better than it already is (and it’s already quite great!).
Reasons for Switching to Canny
Canny is more modern, easier to use, and just a better overall experience, built for exactly what we want it for.Response from Canny
Thanks so much Jahanzeb for these kind words. We are so happy to hear Canny is helping you build relationships with your customers. Don't hesitate to give us feedback, we're all ears!
- Industry: Computer Software
- Company size: 11–50 Employees
- Used for Free Trial
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
Beware - they refuse to listen to top-voted feedback
Reviewed on 2020/02/03
I would look elsewhere immediately - Canny seems like a club that pretends to take "open feedback"...
I would look elsewhere immediately - Canny seems like a club that pretends to take "open feedback" but they delete feedback they don't agree with, and refuse to listen to their own open, voting system.
Pros
UI seems nice, shame about the rest (see the cons section)
Cons
The company bills itself as feedback software, and to dog-food their software, they take on feedback on a public forum which is on their website. One of the top-voted features on their public roadmap is to remove their intrusive "Powered by" branding. In our comms with their people - they flat out refused to remove their branding - despite the number of votes for people wanting that, and despite the fact that we said we would pay much more.
Response from Canny
Hi Amit, we're sorry you didn't have a fabulous experience with Canny. This definitely isn't the norm.
We obviously take user feedback super seriously - we're a user feedback company after all. But it isn't the only input to our product prioritization process. Just because something gets a lot of votes doesn't mean it's a good fit for our product/customers/business.
We believe that every software company should operate with this philosophy. Doing otherwise would be an injustice to customers and could be detrimental to building a successful company.
I was trying to be transparent with you about why we don't remove branding, but it seems I didn't do a great job at communicating this, and I offended you. I'm sorry for offending you, and we're bummed to see this has caused you to leave a negative review.
Best of luck with Tallyfy!
- Industry: Real Estate
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Don't let customer feedback fall on deaf ears!
Reviewed on 2020/11/05
Easy to learn and quick to setup. This has made a positive such an impact to our business and with...
Easy to learn and quick to setup. This has made a positive such an impact to our business and with our customers!
Pros
Canny gives our customers a place to feel heard, listened to, and gain visibility into our feature and product roadmap which was not possible before Canny. We set the platform up in just a single day and onboarding was a breeze. Within the first week we had over 60+ posts from our customers! With Canny, we can now provide visibility in upcoming features. It gives our customers a place to leave valuable feedback, upvote on others posts, and comment on existing requests. With Canny, our customers feel as though they have a voice and can influence our product decisions.
Cons
We imported feature requests we've been collecting from an excel sheet which was AWESOME, however I wish my face/name wasn't on those requests. Aside from that, I LOVE everything about Canny.
Response from Canny
Thanks for the rave review Chelsea! We love companies that care about giving their customers a voice :) thanks for using Canny to do it!
- Industry: Computer Software
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Our Canny board is not just our product roadmap, it's our guiding compass.
Reviewed on 2020/05/15
Before using Canny, we manually collected and organized customer feedback in a spreadsheet which...
Before using Canny, we manually collected and organized customer feedback in a spreadsheet which was time-consuming and laborious. Canny completely changed the game for us. It has automated the process of feedback collection which saved us a great deal of time and effort. Our Canny board is not just our product roadmap, but it's our company's guiding compass. As a small team, prioritizing what features to build is very important to us. And Canny shows us the direction that we should be sailing towards.
Pros
We love Canny's clean and intuitive interface which makes it easy for our users to navigate and submit feedback. Canny's changelog feature is very useful in showing our product's progress clearly. With Canny, product building is no longer just a one-sided internal practice. It's become a collective effort that involves both the product maker as well as the users. By making our product map public, it allows us to engage and interact with our users transparently. It shows that we care about what our users want. And that helps build customer loyalty. I also love the team behind Canny. They are always very responsive. Canny's founders are incredibly dedicated in building a product that makes tangible, positive impact for businesses.
Cons
Nothing that I can think of for now. I look forward to seeing more great features shipped by the Canny team!
Response from Canny
Thanks so much Kat! We're so happy to hear that Canny is helping your team is many ways :)
Canny FAQs
Below are some frequently asked questions for Canny.Q. What type of pricing plans does Canny offer?
Canny offers the following pricing plans:
- Starting from: US$0.00/month
- Pricing model: Free Version, Subscription
- Free Trial: Available
Start out with our Free plan, and scale as needed as you get more feedback.
Q. Who are the typical users of Canny?
Canny has the following typical customers:
Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does Canny support?
Canny supports the following languages:
English
Q. Does Canny support mobile devices?
Canny supports the following devices:
Q. What other apps does Canny integrate with?
Canny integrates with the following applications:
Asana, Azure Active Directory, ClickUp, Discord, GitHub, Google Chrome, HubSpot CRM, Intercom, Jira, Microsoft Teams, Okta, OneLogin, Segment, Slack, Zapier
Q. What level of support does Canny offer?
Canny offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Chat
Related categories
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Feedback and Reviews Management Software
