About Teckst

Teckst is a cloud-based SMS and texting marketing solution for contact centers and customer service companies with a range of features including Facebook Messenger and WeChat connectivity, SMS/MMS, active ticket status tracking, desktop and audio notifications, single sign-on, and more. Teckst offers an interactive platform, enabling real-time and human-to-human communication between brands and their customers. Once the application is integrated with the user's CRM, it allows them to respond directly to mobile and SMS messages within their current workflow. The application lets users select and send messages from a predefined message database. This platform also allows customers to connect with their customer service provider via Facebook Messenger, WeChat, SMS/MMS, and more. Users can organize and track metrics using the chat tag feature.

With Teckst, users can assign tickets to available agents. To avoid overlapping agents, the software marks active tickets with a bright blue dot. It can also be integrated with Zendesk, Salesforce, Help Scout, Oracle Cloud Service, SugarCRM, FreshDesk, etc. The platform enables users to receive and respond to messages in one place, and even allows them to transfer conversations to other agents, managers, and CRMs.

Key benefits of Teckst

• Lets customers communicate with sales agents over their most-used channels (SMS/text, Facebook Messenger, WhatsApp, Call-to-text).

• Teckst enables agents to answer questions quickly and easily to facilitate sales and prevent visitors from leaving the website.

• Teckst integrates with familiar systems including Zendesk, Oracle, Microsoft Dynamics, and more.

• Allows users to capture what their customers are asking for and what their purchase journey is so they can respond accordingly.

• Teckst updates cases and contacts in real-time, providing agents with full visibility into the customer’s history.

Devices

Business size

S M L

Markets

United States

Supported Languages

English

Images

Agents can respond quickly to customers without interrupting their current workflow
Teckst integrates with leading CRMs to help create a native messaging experience with the user's business rules and configurations
Check stats via the admin portal
Teckst integrates with Zendesk to streamline the user's workflow
View 5 more
Teckst screenshot: Agents can respond quickly to customers without interrupting their current workflow Teckst screenshot: Teckst integrates with leading CRMs to help create a native messaging experience with the user's business rules and configurations Teckst screenshot: Check stats via the admin portal Teckst screenshot: Teckst integrates with Zendesk to streamline the user's workflow

Features

Total features of Teckst: 25

  • API
  • Activity Dashboard
  • Assignment Management
  • Auto-Responders
  • Automatic Notifications
  • CRM Integration
  • Chat
  • Communication Management
  • Customer History
  • Data Visualization
  • Feedback Management
  • Forms Management
  • Geotargeting
  • Help Desk Management
  • History Tracking
  • Inbox Management
  • Keyword Tracking
  • Queue Manager
  • Search Functionality
  • Single Sign On
  • Status Tracking
  • Support Ticket Management
  • Tagging
  • Website Integration
  • Workflow Management

Alternatives

Zendesk

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LiveAgent

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Comm100 Live Chat

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JivoChat

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Reviews

Overall rating

4,9 /5
(30)
Value for Money
4,7/5
Features
4,7/5
Ease of Use
4,9/5
Customer Support
4,9/5

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Showing 5 reviews of 30
Verified Reviewer
Overall rating
  • Industry: Financial Services
  • Company size: 51-200 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Teckst was extremely easy to set up, took almost no time at all to get up and running.

Reviewed on 2018/03/08

Pros

Ease of use. Integrates with out system. Teckst sends us reports as needed so we can track our performance. Have never had any major issues.

Cons

Would like more robust reporting features. And I guess anything could be cheaper but no complaints from our team.

Sawyer P.
Overall rating
  • Industry: Retail
  • Company size: 51-200 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great product, easy integration, exceptional customer service

Reviewed on 2017/07/07

Great integration. Great SMS and FBM support solutions. Exceptional customer service.

Great integration. Great SMS and FBM support solutions. Exceptional customer service.

Pros

Teckst integrates extremely well into our Zendesk account. What originally drew me to Teckst's SMS solution versus others we looked at is that it really speaks to the hybrid nature of text support as a channel. What makes SMS so convenient for support is that customers can either respond right away like a chat or respond later at their convenience like an email inbox. Teckst speaks to each by offering both the email-like options and a more chat-like widget agents are able to pop out so they can have several conversations at the same time for real efficiency. We used a much less satisfactory solution before finding Teckst, and our agents were thrilled when they were introduced to the Teckst set up.

The customer service is exceptional. Our Account Manager is incredibly friendly and responsive. And she is just as much so now as she was when we first started with them all those months ago. She really makes it feel like we're a team trying to best optimize our solution and make sure it's working as well as expected and needed. The technical team of engineers is also on top of investigating any time we have an inquiry.

They also gave us early access to their Facebook Messenger solution, which works much like SMS does. It's quickly become one of our favorite channels thanks to their setup. It's been great being able to discover it as they are and to be able to give actionable feedback about the solution. Again, Teckst really makes it feel like you're a team.

Hayden M.
Overall rating
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support

Teckst has been super responsive to our needs and always keeps us updated on the latest...

Reviewed on 2017/07/13

Pros

Their customer service has been really awesome. They are also quick to get us updated on the new features and overall any transitions have been painless. Super easy to work with them!

Cons

We've been using them for a while now and it's taken a little longer than expected for them to add additional features that are becoming more common in the SMS world. But I do think they've started to ramp up lately.

Amanda B.
Overall rating
  • Industry: Automotive
  • Company size: 501-1 000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Working with Teckst over the past two years has been great! Helpful staff, robust platform.

Reviewed on 2017/07/06

Pros

Our business is designed to save time for busy people, so fast service is really important. Our customers love texting and Teckst allowed us to implement this easily. We explored other messaging solutions, but Teckst expressed the most excitement about growing with us and helping us innovate as our business scaled.

The account management team was always super responsive and helped us decide the best way to launch SMS with our customers. The fact that it is seamlessly integrated with our Desk.com account allowed us to train our team of agents quickly and the learning curve was minimal. That was key to our success here.

Cons

Desk.com doesn't support emoji usage, so for our first ~6 months of Teckst usage we weren't able to send customers emojis. Teckst ended up creating a workaround that allowed emoji usage on Desk, which was great for us. Our customers are big emoji users, so we saw an increase in CSAT once we started incorporating them in our messaging.

Chris C.
Overall rating
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

If you need an SMS provider, Teckst isgood

Reviewed on 2017/07/06

We provide a faster support channel that positions us where our customers are: on their phone.

We provide a faster support channel that positions us where our customers are: on their phone.

Pros

The implementation is straightforward with Teckst providing a white-glove service. Integrating Teckst with a CRM (we were on Desk and now on ServiceCloud) allows for an agent to quickly learn how to handle SMS cases since they're already familiar with the case paradigm. The Teckst platform is fast and responsive, meaning that there is little latency between inbound and outbound texts through the CRM.

The use of emojis is incredibly impactful which allows us to provide empathetic service at scale.

Cons

Nothing major to mention! It would be great to have an admin dashboard so we could self-service, but I hear that is in the works.

Showing 5 reviews of 30 Read all reviews

Teckst FAQs

Below are some frequently asked questions for Teckst.

Teckst offers the following pricing plans:

  • Starting from: US$100,00/month
  • Pricing model: Subscription
  • Free Trial: Available

Pricing is per-agent, per month. Enterprise pricing is also offered. Contact Teckst for pricing information.

Teckst offers the following features:

  • Analytics
  • Automated Routing
  • Customer Engagement Center
  • Customer Support
  • Geo Targeting
  • Help Desk
  • Inbox / Queue Management
  • Knowledge Database
  • Live Chat
  • MMS
  • Mass Texting
  • Offline Form
  • Persistent Chat
  • Proactive Invitations
  • Service Desk (ITIL / ITSM)
  • Shortcodes
  • Shortcut Messages
  • Transfers / Routing
  • White Label Branding

Teckst has the following typical customers:

Small Business, Mid Size Business

Teckst supports the following languages:

English

We do not have any information about what devices Teckst supports

Teckst integrates with the following applications:

Freshdesk, Help Scout, Oracle Service Cloud, SAP Business One, Salesforce Sales Cloud, Salesforce Service Cloud, Scout, SugarCRM, Zendesk

Teckst offers the following support options:

Phone Support, Online Support

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